Sean Devlin @ Plas Heli in Gwynedd

Please do not waste your time or money on this place. Food is appalling. £11.50 for a jacket potato with cheese which didn’t even fill half the plate. Staff were friendly but sadly that is where the positives end. Menu was very limited and quality very poor. Nice venue due for a drink with a view but food leaves a lot to be desired.

We called in here unplanned, for the Sunday carvery, one of us need gluten free food and that was sorted super quick, big hearty roast dinner with really well roasted meat( pork or beef) and great sides.

Had an absolutely appalling meal. Offered only two choices of food.... chilli or vegetarian pasta. All meals were indelible. The way the complaint was handled and the outcome was totally disgusting. The management were hostile, rude and unapologetic.

Attended the restaurant for dinner. Asked if food was still being served and ordered Chillie con carnie. Poorest plate of food I've ever been presented. It was a small portion costing 15 pounds. It didn't taste like chillie. The meat used was poor quality with hard inedible lumps in it. I couldn't eat it. Sean and partner were advised. Their reaction was very disappointing. Very defensive and unapologetic. Sean stated there was nothing wrong with the food. He did agree to refund half the money for the food. A very poor service with poor quality food I'm afraid.

Absolutely terrible food and appalling service We were told there were only two things on the menu and when they arrived they were both terrible , when we complained we were met with hostility and disregard

I was aware Plas Heli bar and restaurant was under new management so thought we'd visit as we were passing after a long walk.Order a Guinness ,large glass of white and a portion of chips.A little taken aback at the cost £16.45 especially as the Guinness came in a can.The chips arrived quickly,however i say chips but any sign of potato had long gone .They were dry , oily and not very appetising.Mentioned briefly to the staff ,who were friendly and polite when they collected the remainder of the uneaten chips, that they were not very nice. I was dissatisfied with the food on offer finished our drinks, and left.Found cheaper drinks and proper chips and the local Spoons.

Very nice lunch, no toasties on the menu but I asked and they were more than happy to do me one. Very good! Staff all friendly, attentive and polite!