Sartori in City of London, Westminster

It was one of the worst restaurants I’ve ever been in my entire life NEVER GO THERE AGAIN

It was recommended to us by Gise from @Civitatis and it has really been a success to eat very well in London, the dishes are generous and of a very good product, and they have olé olé olive oil, we have eaten tuna salad, caprese salad and as a main course some al dente ragetta spaghetti and oreccchiette with brutal mushrooms

Food was excellent, service very quick and staff were really friendly. The cannolo was excellent!

Amazing, very friendly people, constantly making sure you have everything you need.Delicious food and fast service even though the place was full Reccomend

A brilliant Italian serving perfect pizza, and at reasonable price's for London, highly recommended 👌

Went there for lunch on Saturday 8 March 2025. So disappointing. The grilled salmon was very overdone and the underside was a black cinder. I did not send it back but ate what I could as I was pressed for time; I had a meeting to attend. I paid the bill, but complained before leaving. The staff were indifferent, which led me to believe that they were minimum wage agency people brought in for the weekend. I visit theatreland regularly on business. I shall not be patronising this eatery again.

A quick lunch turned into the most wonderful meal with friendly service a buzzing atmosphere and brilliant Italian food.

Decent pizza, good dough and well-balanced toppings. Fresh mushrooms rather than canned would have been appreciated. Average wine Small room and tables very close together, therefore very noisy.

Great friendly little restaurant. I'm reviewing this as an access customer, not great for access, huge step and heavy door to enter restaurant. Loos were down a flight of stairs, no room between tables for a wheelchair. Food was reasonably priced and tasty, staff were friendly.

Este encantador restaurante auténtico está justo en el corazón de Theatreland, pero escondido en una calle lateral, por lo tanto, lejos del centro principal. Mi marido y yo fuimos a comer antes de la función matinal del teatro. El personal era acogedor y eficiente. Ambos elegimos la lubina, que era delicioso y las porciones muy generosas. Era una buena relación calidad-precio. El servicio fue rápido, pero no nos sentimos presionados para salir. Definitivamente volveré.

I adore this place. One of the best Italians in central London, amazing food, good atmosphere. And they sell Pan di Stelle so you know they're legit.

Both ordered dishes were tasty, without any major wow factor, but there is nothing to complain about

The food is very good, if you like Italian food...and the price is not bad at all, and very pleasant treatment from the staff

Excellent pizza Super nice staff Very good time

The food was amazing, very attentive service, reasonable prices, but the toilets were not well maintained and the atmosphere a bit too cramped and loud.

The pizza is perfectly cooked with a crispy crust and flavorful toppings, while the pasta is rich and delicious. The service is friendly, attentive, and makes you feel right at home. Highly recommend for a great meal and welcoming atmosphere!

Excellent Italian food and desserts.

Great restaurant close to the busy Leicester Square, but without insane prices. Would suggest to anyone visiting London

Very very good! Real italians running the restaurant!

A place with truly italian soul. All Dish ingredients fresh and of very good quality, no wonder the place is always crowded. Despite number of visitors, thanks to the service being very quick, you do not need to wait for a table. I had bruschetta and salmon, which was very tasty. Totally recommend for good italian food and atmosphere.

Food was fabulous and reasonably priced, with great service also. Second time here when visiting London and we will be back.

For me its a go to restaurant if you compare what you get for your money! Its not like other restaurants where you have to think about it twice if you can afford it. They have good pasta & one of the best pizzas in my opinion. So everytime I go to london I will eat once there!

Hace unos 20 años, un grupo de italianos me detuvo en Leicester Square repartiendo volantes y empujando con entusiasmo a la gente a probar una pizzería llamada Sartori. Por curiosidad, visitamos el lugar y encontramos un lugar italiano simple y clásico: mesas de plástico blanco, paredes blancas y lisas, pero la pizza fue inolvidable. Fue una de las mejores que había tenido en Londres, servida con un ambiente amable y familiar. Avance rápido hasta hoy: mucho ha cambiado —el mobiliario, la decoración e incluso parte del personal— pero Sartori se ha convertido en un restaurante italiano acogedor y auténtico. Sin embargo, una cosa no ha cambiado: todavía sirve algunas de las mejores pizzas de Londres. A pesar de estar en una zona llena de trampas turísticas, este lugar sigue siendo mi destino de confianza - para el almuerzo o la cena con amigos y colegas. Gracias, Sartori, por 20 años de excelente comida y recuerdos.

About 20 years ago, I was stopped in Leicester Square by a group of Italian guys handing out flyers and enthusiastically pushing people to try a pizzeria called Sartori. Out of curiosity, we visited the place and found a simple, classic Italian spot—white plastic tables, plain white walls—but the pizza was unforgettable. It was one of the best I’d had in London, served with a friendly, family-run vibe. Fast forward to today: much has changed—the furniture, the decor, and even some of the staff—but Sartori has evolved into a cozy, authentic Italian restaurant. One thing hasn’t changed, though: it still serves some of the best pizza in London. Despite being in an area full of tourist traps, this place remains my trusted go-to for lunch or dinner with friends and colleagues. Thank you, Sartori, for 20 years of consistently great food and memories.

Excellent service from the moment we arrived. Food was very good. We were seated downstairs where when full is quite noisy but apart from that we had a good time there.

Nous avons adoré ! L’ambiance typique italienne au cœur de Londres . Un petit restaurant convivial, des serveurs très gentils et souriants ! Nous avons vraiment apprécié nos plats qui était très bons et copieux . Prix raisonnable. Petit plus à l’accueil grâce à Angelo !

Big portions and delicious pasta. One of our pizzas was slightly burnt at the base. Overall, would recommend a visit if you are craving Italian food in the area and don’t mind the loud, bustling atmosphere

Friendly service, tasty food. No wait to be seated. Restrooms are downstairs.

I chose this restaurant for a pre theatre dinner for my family on the basis of the good reviews. We were very disappointed. The space is basically a white box with high ceilings and bad lighting - it didn’t create a good atmosphere, and was very noisy, feels more like a canteen. Our waiter was overbearing and made it all about him and his weird aggressive jokes. The food was pretty bad - small overpriced starters, tiny strips of deep-fried calamari and courgettes for £13 - pizza was soggy and doughy with lumps of tasteless cheese, calzone was all dough with a white cream cheese inside. My husband said the wine was nice.

Very delicious Italian food with authentic taste and large portions. If you are looking for a restaurant to have a big meal, this is definitely the right place to choose. Highly recommend Guazzetto di Cozze! The waiter who served us was a serious Italian man. The pasta and desserts he recommended were very good. We will visit again if we come to London again.

Excelente comida, cocinada a la perfección y servicio. Gran hallazgo. Muy recomendable. Céntrico para teatros, ubicación perfecta. Personal muy amable.

Lovely fixed price lunch. Good quality food, tasty & hot.

Great atmospheric place, delicious food!!! Very good service. I recommend it

We went for Lunch and we had starters and pizzas, so I can only comment on those. They were very good. Service was fast and efficient.

Usually it is good the food there however, last Saturday I have the same meal as usual and I had the whole night a stomach ache.

Nice place, friendly and fast staff, good pizza

Incredible pizzas and pastas in an adorable restaurant. A required stop every time I'm in London and the best place to sit is downstairs near the pizza oven.

Restaurant with little charm. The pizza was ok, unfortunately a bit soft. The edge of the pizza is very wide. I like it, my husband doesn't like it. The bruschetta was ok, the tomatoes were a little underseasoned, the bread was very tasty but not toasted enough. The ravioli with spinach and ricotta tasted good, but unfortunately wasn't really hot. The service is very attentive.

It’s ok restaurants nothing to love and nothing to hate , would I go back !!? Probably not

Very reasonable price,great pizza

Food amazing such a good price too around 15 pounds a pizza but i cant belive how flipping cold it was the door alway opening and doesnt shut probley everyone on the top floor so close together and the whole top floor was freezing!

Classic Italian restaurant for foreigners, however for an Italian a disappointment. As soon as we entered we noticed that the place looked more like a canteen than a restaurant, paper napkins and wooden tables 10 centimeters apart from each other. The room on the ground floor seemed better than the one downstairs, but unfortunately they put us on the floor below. There were so many people that we couldn't even speak, we were all glued together and everyone was screaming; in fact we left after 40 minutes of dinner because we couldn't stay inside anymore. As for the food, everything was normal, except for the roast potatoes which were clearly reheated. Friendly staff. I've attached a receipt to help you understand the prices, I'm not complaining about that as it's in central London. I conclude that I am 21 years old and I do almost everything well, but having been to 2 other Italian restaurants in the past few days the comparison is inevitable.

Excellent meal and they were busy but rushed our deserts through as we were against the time

Really nice italian restaurant ! The food is delicious and the staff is really awesome. We highly recommend you to taste it !

Group of 5 visited in December and even though they were absolutely packed with Christmas party groups the service was excellent, very attentive and chatty. The pizza was really good, some of the best I've had - we had 2 individual pizzas and the fancy pants 1m long pizza between us and tiramisu for dessert and everything was spot on. Great lively atmosphere too. Prices surprisingly good (think around £15-17per pizza from memory) for whole of London, let alone central. Highly recommend.

Family pre-theatre dinner just before Christmas. The interiors are high ceilinged and fairly stark, which creates a noisy canteen-like atmosphere. Our waiter was a genial older Italian chap - but a bit overbearing and intrusive. Two starters of Calamari and Aubergine were small. Pizzas and Calzone mains which we found doughy at the edges and soggy in the middle. 17yo son didn’t finish his pizza - which is unheard of…

I was a little apprehensive as I actually booked this place thinking it was something else, we went along with it anyway. We were sat downstairs which was fine, the tables are very close together though and feels a little uncomfortable. Could do with an update, some of the internals look like they are from the 80s… The server took our order and the starters were with us in minutes, slightly concerned with that but actually they were fantastic! And large portions. The plates were whipped away where completed, I thought we may have a moment to relax and chat but almost instantly the mains were with us. Again, the food was very very nice, lots of flavour and very fresh. As per another review it did feel extremely rushed and like a conveyor belt, we were in and out within 50 minutes. Which doesn’t feel very welcoming, plus the 12.5% service charge (London tax we call it) wasn’t really worth it. I know I could take it off but I normally leave a tip anyway. If you want a quick tasty meal then absolutely go here, if you want a relaxing meal with a chat and nice wine I would suggest going else where.

Brillant food and great wine. Good price as well. Meal for two adults and a child cost £85. Drink and main courses all round. Recommended to other.

Food was excellent, friendly and efficient staff. Atmosphere friendly.

Having returned after a year and a half, I confirm my previous review! Always quality food, friendly staff.. a salute to Angelo who did everything to find us a table with a full room! Five stars overall! Excellent pizza and excellent food..Italian staff and central location. Absolutely affordable prices. Suitable for Italians who feel homesick and want to eat something local

The food is good, the bill too. But it's not possible to wait 2 hours to eat, plus the place wasn't heated, we had a seat near the window, it was so cold that we ate with our jackets on. We ordered 2 coffees for after dinner, we are still waiting for them...

i loved it i had a carbonara and it was so yummy portion size is huge too and service was amazing the waiters were so friendly

I had a phenomenal experience, food was tasty and delicious, and the staff were incredibly friendly and attentive.

A real Italian pasta in the heart of London!

Such delicious authentic Italian food - ideal pre theatre dinner for me and hubby. Sea bass fillets were very tasty & risotto was enjoyed too.

Excellent Italian with reasonable prices (for 2024).

Great place..really friendly.. Very handy for theatre land

Oh what a find, one small place, but the food is delicious. The pizza had great toppings nd crust, the puddings were tasty too. We will be going back.

A truly remarkable restaurant! The food was fresh and flavorful, the staff was friendly and attentive, and the warm ambiance created an unforgettable evening.

A must visit for authentic Italian food. Each time I've been here to food has been immaculate. The service is always quick and friendly. Never had a problem with getting a seat, even without a reservation. Looking forward to my next visit!

One of the best pizzas I've ever had—absolutely amazing.

Really disappointed with the food and service. I ordered the meatball dish and there was only 2 meatballs that were cut in half. At first I thought I was given the wrong dish as there was no meat als to be seen. The food didn't taste fresh at all. Below average. We also had the broccoli and sausage pasta which was really mushy and salty. Staff weren't overly helpful, and it felt very rushed.

The web site makes this look like a smart Italian restaurant. In reality it is something of a production line feeding the masses of tourists and theatre goers. The tables are quite packed together. There is a wide range of traditional Italian food, including fish, pasta and pizza. The food was OK but nothing special. Service was quite quick which was important to us as we were going on to the theatre. The meal was pretty expensive but I guess that is what you would expect for the West End of London.

Had a lovely meal in here last night. Good sized portions and tasty Italian. Service was excellent. What all service should be like. 5 stars to the staff.

As an Italian, I would recommend this place to everybody! Amazing food (the polpo salad is HIGLY recommended), great service and private and cosy atmosphere. Also, another big highlight goes to Angelo, other than the food, he is the reason why I always came back here. Go try it yourself!

It's ok , had worse but have had better, the service was a bit sketchy, not sure if there was a lack of staff or just very busy. My Vogole with mushroom although tasty was a bit watery. Friend had Primevera which seemd nice .Nice atmosphere

Seafood linguine was great but the Bruschetta could have done with some garlic and basil to add some flavour to the bland tomatoes.

Food is delicious! Real italian food. Portions are really good size. Staff very friendly

Every time I go to eat at the Sartori Restaurant I always come out with a full stomach and eyes full of happiness.. The food is truly of the highest quality and the staff is always very kind and courteous. Thanks to Angelo and all the staff because they always make me feel at home..See you soon 🫶

We had a delicious dinner with friends at Sartori. The food was wonderful. The best Italian meal I have eaten for a long time. I would highly recommend this restaurant.

Came back to Sartori having not eaten here for a while & was reminded what a good bet it is for a restaurant that's slap bang in the middle of Leicester Square & close to the theatres of Shaftesbury Avenue. The range of fish & veggie dishes on offer is good & the table length pizzas are a treat! Although they got my main dish wrong this was quickly corrected without any fuss. If you want a good meal at midrange prices then this place is certainly recommended!

Nice Food , Tables very close together

Lovely place and waiters The food was perfect Just the chips was fried with the same oil which they use to fry the fish

Really tasty but I felt a little bit uncomfortable with seats it’s too tight.

I had the opportunity to dine at Sartori last night, and I must confess that it was quite challenging to locate a suitable Italian restaurant in England. However, I was pleasantly surprised by the culinary excellence of the establishment. This restaurant is highly recommended for those seeking a value-conscious meal and a delightful dessert. Their staff is professional, welcoming, and has a positive attitude. I would like to express my sincere gratitude for the excellent meal last night.

The best Italian we have found in the area. Great food. Lovely pizza. Great service. Really quick and simple!!

We were in London on holiday and this restaurant saved our dinner twice. Really excellent pasta and pizza, pleasant environment and impeccable service, especially thanks to Angelo, a true Italian also abroad. If you go to London, really recommended.

Delicious stone-grilled pizzas. Good price-quality ratio. We ordered the Prosciuto and margarita pizza.

An Italian pizzeria like many in London, strong in the fact that it has an infinite clientele and an unlimited passage of lobotomized people from the London Dream in front of its anonymous and insipid windows. Pizza (option available by the metre) is normal, even dogs have learned to make it by now. Courteous employee staff but management with questionable choices who treat Italians worse than other customers because they are too accustomed to eating in their homeland in places where it is the norm to offer a glass at the time of the meal (we are in London so even a miserable Peroni with sludge passes by on the cavalry at £8.95) account. Move on and pop into some pubs or eat local or at most Indian or Asian food. Getting robbed for a pizza that any runaway in Italy makes better and at 1/3 not even better.

Proper Italian food everything was yummmmy😍❤️

great place to rest and eat tasty dishes

Good food, friendly waiters. Wiener schnitzel like being in Italy.

Food was very tasty, especially the pizza 👌🏽. There just wasn't much atmosphere in the restaurant, the toilets and the hallway downstairs were dirty. It doesn't take much effort to check every half hour to see if it's still in good condition, you can see that it doesn't happen and that cleaning is not done regularly, which is a shame.

We celebrated my friend's birthday this evening, the food was very good, the attention of the staff was also good with one exception, the waitress named Rocio was quite rude to us at all times during our celebration, it was a unpleasant encounter she made it totally uncomfortable for us. From the moment we asked her to bring us the cake she almost throw it on the table even though we were kind and without a problem agreed to pay the £10 for bringing it, so she wasn't doing us any favors since we paid for a service that was included in our restaurant experience. Bad gestures and looks at every moment, not to mention that when she brought us the bill she threw it at us reluctantly and when it was time to pay she made gestures at us with an annoyed face. I think that if she doesn't enjoy her job she should change her profession now. That more than being a pleasant experience, it has been terrible because of her. Making my friend feel bad on her birthday and being that it was still early and there were clients upstairs, we felt like they were forcing us to leave. It's a shame because we had high expectations of the place. I'm not someone who likes to give bad reviews but this occasion deserves it.

Amazing Italian restaurant. Thoroughly recommend it.

Absolutely first class. No wonder it's always full

Firstly: Food was FANTASTIC. Now the not so great, after getting settled, wine delivered and opened, mid conversation they moved us to another table to accommodate another reservation?! We had a reservation as well, for 730pm. This was so they could push two four-top tables together. Guess what, that other reservation didn’t show until 9PM! Over an hour later. Again, food was spectacular, but moving a family in the middle of their meal, that’s super unprofessional in my book. It just kind of threw everything off you know? Management/owner if you see this - please don’t let your staff do this.

Ordered a starter (grill octopus), one pasta (seafood), two pizzas (ham and pork) and three bottles of beer for three pax. The food was delicious and their service was good. Waiter/waitress will change the plate after you finish your starters. The price is super reasonable where our total cost was 82 pounds which I personally find that it is worth it in London. There is additional seating in the basement so there isn't a concern of limited seats.

The pizza was absolutely delicious but I couldn't enjoy it. It was really loud and we were constantly being jostled by people in the basement because it was so narrow. I didn't feel well.

While visiting the Theater District and waiting for our matinee to start we decided on Sartori which is on a side street just off Charing Cross very close to the Leicester Underground. We had a fabulous 2 course lunch special with great service and a very pleasant atmosphere. I did notice a wood fired oven on the lower level if that is to your liking.

Among the multitude of Italian restaurants in London, Sartori, in addition to being in a very charming area (between Piccadilly and Leicestwr) offers a quality menu and pizza like you eat in many excellent Italian pizzerias. We booked on a Saturday evening at 9pm and only waited about ten minutes for the table to become free. Very courteous Italian waiters and super fast service. Compliments

Small intimate place with far too many tables squeezed in making it a bit tight. Service and food was very good. High sided prices for the West End

We dined at Sartori on Saturday whilst staying near Leicester Square. The restaurant was incredibly busy, so I was pleased we booked a table, albeit we had to wait about 5 minutes before our table was ready. We were seated downstairs. There was a good atmosphere because it was so busy, with groups of families and friends. I got the impression that some people were regulars, too. The decor and furniture were basic, but the food was delicious! Genuniely homemade, beautifully seasoned, and great portions. We had a wonderful meal.

Authentic Italian in the heart of london. Thoroughly enjoyable.

Good food, delicious pizza's and fast service.

You can't get much in London for £17.50, but the Sartori offers a very good quality weekday two course lunch for that. Portions are not small, and the food quality was excellent. Vegetarian options are available too. The young lady who served us was excellent. Full of smiles, smart, and interested. The only small downside was that the place could do with a little decorating to improve the atmosphere, and there was repair tape on the steps down to the bathrooms (which could also do with freshening up). These are small points though, the food, service and value were excellent. It also was nice that the manager came out to say thank you as we left too! We would certainly visit again.

Spectacular place and food.. With an entirely Italian flavour Highly recommended

The most delicious pizza in our city. Thanks, the cooks are great.

Bottle of Walter 4.5 . You can request tap water free in London.

Brilliant place. Lovely service staff. Great food. Whish I could dine there everyday.