Prezzo - Northumberland Avenue in City of London, Westminster

My father works here and the boss why he doesn't want me to be seen at the front tables of the restaurant, he lost a one custome.

My pasta tasted like it was made in heaven. I still don’t understand how this isn’t a 3 Michelin starred restaurant. This is the unknown gem of London Italian cuisine.

My recent visit to Prezzo in London was, unfortunately, far from enjoyable. From the moment we stepped inside, the experience fell short of even basic expectations. The restaurant was completely empty upon our arrival at 8 PM, yet no one was there to greet us. After a few minutes, a server finally arrived and led us—curiously—to a table right next to the bathroom, despite the abundance of available seating. When I politely asked to be moved, the manager, Elena, responded with a dismissive and almost hostile attitude, insisting that all the tables were “reserved.” This claim seemed absurd given the empty dining room, which remained half-empty even by the end of our meal. It was disappointing to see a manager who not only lacked warmth but also appeared disinterested in her role; Elena was unprofessionally dressed and looked visibly irritated, making it clear she didn’t want to be there. Honestly, it felt as if her attitude cast a negative shadow over the entire experience. As for the food, it was mediocre at best. The bruschetta was especially disappointing—it came on a pizza-like crust rather than traditional bread, which wasn’t indicated on the menu. This was a surprising and unpleasant twist on a classic dish. The fries were unmistakably frozen, lacking any hint of freshness or quality, and the calamari was overly fried, resulting in a rubbery texture that was hard to enjoy. Overall, the experience left much to be desired. The poor service and lackluster food showed a clear disregard for both quality and customer satisfaction. With so many other fantastic dining options in London, I wouldn’t recommend wasting your time or money at Prezzo. This was, unfortunately, a memorable experience for all the wrong reasons.

Quick and friendly service by the waitress. The atmosphere was nice, not too crowded but busy though our food arrived very quickly. Tasty and simple food, really satisfied with the classic pasta dishes we’ve eaten. With a touch of sweetness and little spiciness from the Rigatoni Arrabbiata and the pesto gnocchi nice and fresh.

We arrived approx 5pm a Sunday, there was a queue of people waiting to be seated but tons of empty tables! Food was slow to arrive, it appeared there was 2 ladies who I'm guessing were managers that made service worse than better. It appeared they annoyed staff rather than helped #Teamwork Childrens garlic bread was 90% burnt and food was thrown on the table when it arrived. You had to throw in what you wanted from the waiter when he appeared otherwise he was off and never seen again until he wanted rid of you! Which is why the service charge automatically added is a slap in the face and when I heard another table ask if it could be removed, he said it couldn't!!! Waiter tried to give me a white wine when I ordered red. Then asked if I was sure it was definitely red I ordered - wow!! Children pudding came as the wrong one. But as I say you didn't have your waiter long enough to tell him!! I was grateful by the end of the meal to pay and get out!! My advice would be eat somewhere else if you can, unless you like being treated like rubbish for £100 for 4.

We arrived approx 5pm a Sunday, there was a queue of people waiting to be seated but tons of empty tables! Food was slow to arrive, it appeared there was 2 ladies who I'm guessing were managers that made service worse than better. It appeared they annoyed staff rather than helped #Teamwork Childrens garlic bread was 90% burnt and food was thrown on the table when it arrived. You had to throw in what you wanted from the waiter when he appeared otherwise he was off and never seen again until he wanted rid of you! Which is why the service charge automatically added is a slap in the face and when I heard another table ask if it could be removed, he said it couldn't!!! Waiter tried to give me a white wine when I ordered red. Then asked if I was sure it was definitely red I ordered - wow!! Children pudding came as the wrong one. But as I say you didn't have your waiter long enough to tell him!! I was grateful by the end of the meal to pay and get out!! My advice would be eat somewhere else if you can, unless you like being treated like rubbish for £100 for 4!

A restaurant where everyone is overwhelmed. First, other people who arrived after us and who did not have reservations either, were placed before us. A Caesar salad limited to a thin bed of salad, a few pieces of chicken and a bad dressing. No parmesan as advertised on the menu and the waitress told me that I should have asked for it before eating the salad! For 16 pounds... And I was offered the addition of another table, more expensive to finish. Instead, go push another door!

Very happy to be surprised by good attentive staff, no wait at all for food and this at 6 on a Thursday evening.

Good Italian restaurant in the center of London. The service was a little slow but it seemed like a temporary problem, the food was quite good with a reasonable portion and plenty of gluten-free options on the menu.

Beautiful restaurant and great service

The service was quick and pleasant. There was a nice atmosphere and the food was good. Reasonable price and a great location for a pre-show meal. Not really much more you could ask for.

Great food, great service, we were very satisfied…

Friendly staff, lovely food as usual

Visited this restaurant on Sunday evening and just want to say a huge thank you to the waitresses who were extremely welcoming and friendly and made our little boys night with a paper chefs hat ! Our child has additional needs and the girls were brilliant with him ! Enjoyed a pizza and a chicken dish along with the children's fixed price menu, the service was quick also so we were soon back enjoying the sights and sounds of London on our last evening and our boy didnt take that hat off all night ! Thanks again !

Lovely place to visit when stopping by for a relaxed dinner or lunch. I walked in with 12 people and got served with a table immediately by a kind hostess. The seats were clean and the food was great. However, when splitting the bill it wasn’t very efficient and one of us ended up paying the bill because they said they couldn’t split it. This wasn’t that big of an issue but maybe something they could improve on! - I will come again! 👏

I ordered the Chicken, Wild Mushroom Rigatoni but with the vegan chicken alternative as I have been vegetarian for the past 5 years. Despite ordering the vegan chicken alternative, they made the mistake of serving me real chicken. Having taken a bite of the chicken I immediate realised there may have been an error which was later confirmed by staff. All they did was take that one meal off the bill which didn't really make up for the fact that I had just eaten meat for the first time in half a decade. If you have any allergies, religious or moral beliefs surrounding the consumption of meat, I would be very cautious eating here.

The quality of the food was poor, the toilets were a disgrace and the servers try to bribe you to leave a positive review regardless of service received.

Fantastic Italian in Trafalgar Square. We had the Nduja Gnocchi Al Forno and the Chicken Mushroom Rigatoni, with the orange cheesecake and chocolate gianduiotto for dessert. While all were excellent, the real standout for us was our server, Monika, who made our visit special, with her friendly, energetic and helpful demeanour. Thanks so much for a wonderful evening!

The biggest advantage this place can boast is the location - it's near Trafalgar Square. I ordered a seabuss with a side of roasted potatoes. Both the flavor and the presentation weren't impressive. The service was quite slow, but it was after 5 p.m., so it's understandable. Maybe they make tasty pizzas, but if you fancy fish, go somewhere else.

Fantastic Italian in Trafalgar Square. We had the Nduja Gnocchi Al Forno and the Chicken Mushroom Rigatoni, with the orange cheesecake and chocolate gianduiotto for dessert. While all were excellent, the real standout for us was our server, Monika, who made our visit special, with her friendly, energetic and helpful demeanour. Thanks so much for a wonderful evening!

Pasta cotta alla perfezione e pizza degna del paese italiano. Andate tranquilli e vi sentirete a casa. Servizio molto cortese ed efficiente. Mi sento estremamente soddisfatta

Convenient place to meet friends before going for a day out.

Had an amazing time genuinely the servers were all so lovely and sweet even though we had unfortunately come at a late time they were still extremely welcoming and very sweet and didn't rush us to leave even when we were trying to get take away boxes they insisted we enjoy and take our time and it was just such a lovely experience and I'm very grateful. Especially to (I hope I'm not butchering his name) Ilea who was very lovely and made sure we had a great time. Very lovely food, vibe and couldn't complain about a single thing. Thanks so much. Also the Morello cherry sour or what ever bangs 100 percent recommended.

Had a great diner here, lasagne was very good!

I visited for the first time a few days ago with my partner, and unfortunately, the experience was disappointing. There was no greeting upon our arrival, and no one checked on us during our meal. I ordered the gnocchi with pesto and added burrata for an extra £3, only to receive half of a small burrata, which was not as described. The pesto seemed diluted with extra olive oil, as if there wasn’t enough to properly prepare the dish. Additionally, both the Passion Fruit Martini and Aperol Spritz were made with flat Prosecco, raising concerns about how long the bottle had been open. This was my first and, regrettably, my last visit.

Enjoy a warm ambiance delicious cuisine and friendly service at this lovely restaurant

I came here because it was close to my accommodation. As I looked at the menu, I ordered Bolognese pasta, but what came out was a completely different pasta that wasn't even on the menu. I thought it was strange, so I asked, and he said that I had ordered it, and showed me the machine I ordered in an unfriendly manner. I had no choice but to eat it because it said so on the machine, but I ordered by looking at the menu myself out of fear of being confused by the English pronunciation, but it was very difficult to make a mistake, and even if I did, I had to confirm my order at the end. It's normal to do this, but it became my fault without going through that process. The food tastes so-so and the service is lacking compared to the price.

Nothing special... average pizza. Nice environment. High prices for what you need. I expected more. The garlic bread was half a pizza.. We found better during our stay in London.

Welcoming staff, great food, nice drinks. Atmosphere a bit loud. And being in London a bit more expensive.

Great food friendly staff and a warm setting create an unforgettable dining experience

I don’t usually give bad reviews, but I was quite stunned by the terrible experience we had at Prezzo. The hostess almost rolled her eyes when we asked if a table for two was available. She practically threw the menu at us when we sat down and walked away without saying a word. We should’ve left right then and there. The menu described a dish as pasta with creamy burrata, which sounded appealing, so I ordered it. Well... that was a mistake. I’ve never had such a disappointing burrata, especially at an "Italian" restaurant! Honestly, there’s probably a better chance of someone in your Asian or African family being related to Italy than this restaurant is. The pasta was cold, the portion was small, and the burrata was hard and tasteless—like it had been sitting in the fridge for weeks. And the price was outrageous for such terrible food. To top it all off, the waiter decided to have a smoke right next to the tables. Fantastic. It’s unbelievable that they automatically included a tip on the receipt. Don’t go here.

Great food friendly staff and a warm setting create an unforgettable dining experience

A Cesar salad with just salad and chicken with a white sauce and that's it!! I do not recommend for 18 pounds!! Then a carbonara that I make myself and which is better To avoid

A cozy spot with great food and friendly service ideal for a relaxing meal

Really great service and food on BH Sunday. The manager was very efficient and the place was running so well. We really enjoyed the food as did our son. Thankyou

Nice restaurant, very good food, again at any time. 😃👍 Very polite staff. We had salads, pasta and pizza. Everything tasted very good

Great shop with a nice atmosphere. Highly expensive for an Italian but certainly normal for London. Pizzas and ravioli very tasty. Service friendly and attentive. Absolutely recommended for a break with good food.

I loved the service but I did not enjoy the food the children menu didnt have many options but the adult had a fare ammount of options

2 adults & 4 kids meals and drinks came in at not an unreasonable £100. Food was good, small mistake on garlic bread bringing standard when gluten free was ordered but resolved without a complaint and much apology. Also left the 1st garlic bread behind a nice gesture

Locale vicino alla National Gallery pranzo semplice anche gluten free con una discreta scelta di piatti, servizio ben organizzato.

delicious~ The atmosphere is not bad either👍! However, it's a pity that there are no meat dishes~🥲

We had high expectations of the Spaghetti Carbonara from Germany, we were surprised with a very tasty meal. Thanks

Food tasteless. Restaurant so hot, we couldn't wait for desserts, no air conditioning. Toilets dirty. Servers speak very little English and are quite rude. Avoid!

Really tasty Marinara classic pizza, lasagne and pea & goat’s cheese ravioli. Fast, efficient service. A lovely meal.

All good: spaghetti, lasagna and pizza! Advised.

AVOID UNLESS YOU WANT TO BE SCAMMED!! I attended this morning and ordered breakfast with friends as we work in the area. We each ordered our own breakfast but two of us got the pizzaulata and upon noticing the £10 deal with a coffee or tea normal or iced, we got that deal informing the waiter YUSEF of our order. The food itself was lovely and would order something similar again at any other restaurant. When our bill arrived it was approx £10 more than it should have been. When I asked our waiter YUSEF about the £10 deal he stated that we didn’t get the deal as we didn’t point it at the menu when ordering. When I challenged him that there is no time or conditions shown on the menu he became aggressive towards us and argumentative he has been walked away and stated we have had to speak to the manager but then said the manager is not there and we will have to wait which we did patiently while waiting for the manager. A group of young tourits had entered and I informed them of if they are going to order, but we had as I can see from where I was sitting they were appointing at the same part of the menu I advised them to inform their waiter, if they want a ice drink or a hot drink their meal that they have to point directly at the menu as otherwise the deal would be not valid. The waiter use then started shouting at me stating that I’m in a restaurant and could not do that he’s been order and said that they didn’t order drinks so why are we getting involved? Shortly after the manager has arrived she has spoken with Yusuf privately. He is then come to our table and amend our bill without saying why it has been amended neither has the manager has spoken to us and avoided any interaction. ultimately we felt as they were trying to rip us off and taking unfair advantage of this tourist destination I will not visit there again. I will not attend a Prezzo again.

Restaurant au rapport qualité prix correct...ambiance plus brasserie que resto classique italien!...Notre jeune serveuse très aimable, plus que sans doute la chef qui nous a installés. Assez bruyant mais pratique lorsqu'on loge à Trafalgar!

Came here for dinner. Horrible service. Hostess was not happy. Server was even worse (even snapped at our kid). Maybe they are understaffed or overworked, but horrible service from entry to end. Food was not much better. For London, the pizza is quite pathetic. Beef burger was absolutely horrible (think like you are eating in a mess, with a dry bread and meat). Water is 6 pounds a bottle! I wouldn't have paid 1/4 of what I paid for this food and experience. AVOID AVOID AVOID

The food was great, it only took approx. 10 minutes for the food to arrive. After the main course, I asked for the dessert lists, we waited for the waiter for about 15 minutes. Finally the waiter arrived, but we had already decided that due to the slowness of the service, we would not order dessert. When I informed the waiter about it, he didn't even apologize for the situation. The service was rude.

The food was OK, the staff was not friendly at all. We needed to yell in their ears for them to come. Not recomended.

The member of staff who took our payment was very rude and un welcoming

Excellent food, super fast service.

Very nice place to satisfy your hunger with an excellent oven pizza. Pizza very good! With strawberries, juice is unnecessary and far too sweet!

4 stars for kids as they have a great kids 3 course meal but you do get stuck with them having desert. 3 for adults, the food was okay but the service was poor. They didn't even give a tip option as the end which is probably why the service is so bad.

Went here with family for a nice meal, and left with an absolutely abysmall experience. Eventhough barely anyone was in the restaurant, our service was still lackluster, with waitresses idly walking by as if they were on vacation rather than working. Despite the long service times, the food that we received was nothing short of atrocious, bland and overcooked. Couldn't finish any of the food, the crab pasta tasting like it had been doused in fish water, instead of having any actual flavour. The chicken pasta and salad was also the same, tasting more like rubber. Everything was inedible. Except for the water. Do not come here and waste 20 pounds on a dish that tastes worse than Tesco frozen meals.

I had two dinners here it was fantastic. We were served by Ollie twice in two nights he was fantastic and had great service. Food was excellent and so close to our hotel. When we are back in London will definitely be back.

A pizzeria chain in London, it's ready to cook, it doesn't accept cash, good value for money.

First time at Prezzo and in London, was served by our lovely waitress Emma who happily answered all of our questions and requests. Service was quick and the food came out at an appropriate time - would return if visiting the city again :)

Great italian restaurant just off Trafalgar Square in London. Stopped by for drinks and a quick bite in the afternoon, and went back with more friends for dinner. The food is delicious, the atmosphere feels very authentically italian, though the service was just a bit slow, perhaps from the restaurant being packed. Luckily, the drinks came quickly.

Good food but service was quite poor. We needed to chase for our drinks, for a water, as well as for the cheese. It's the only Prezzo where waiting staff did not attend the table with the cheese to be added.

Staff refused to heat up baby food in the Microwave claiming it's a health and safety issue then shouted back 'it's the law' as they were walking away. Never had any issues at cafe rouge with them heating up baby food in the microwave. If they were that concerned with health and safety then you would think they would fix the straps on their high chairs given that the one they gave us was missing one preventing us from securing our baby. Only eat here with a baby if you can heat up their food with hot water or the child is old enough to eat from their kids menu. Won't be eating at Prezzo again any time soon.

Very welcoming and pleasant place. Fast and excellent service. We met Lorela who was very kind and good with us! We had a great time!

Nice food Friendly staff Large dining area so lacked atmosphere.

After being let down by a nearby restaurant we walked over to this place. The service is excellent and we had our drinks within minutes of ordering. Pizza and sides came out within 10 minutes. Staff was friendly and attentive. Food was very good.

This restaurant feels like a factory. Expect mains to arrive whilst you are still forcing down the oily calamari. Moving onto the main as it's now at room temperature, be ready for the big surprise. It's even worse than the starter. Stay clear.

We had a really good meal here this afternoon. A Spinach Cresta Gallo and a Spaghetti Bolognese. Both were delicious. The staff were very polite and the atmosphere was great, as it has always been when we have visited before. Definitely our favourite place to eat in London!

I love to stumble upon restaurants with a nice vegan menu! Had a delicious vegan bolognese and a great beer.

Very disappointed with this restaurant. We ate in a draft. The waitress was not smiling at all. The meal was not very hot (not to say lukewarm) and the taste was really average. Bad experience.

Feels like fine dining. There is a lot of foot traffic near the area. Staff is very courteous. Food is filling and has excellent levels of spice and taste.

I ordered the Chicken Alfredo. The pasta was really good, but the chicken was a little cold. The chips (fries) made up for it.

Tasty food, served quickly and politely in a nice environment. The staff were very attentive with good communication and the food was to a standard you’d expect from a better quality chain. The bill came to around £60 for three main courses, two puddings, two soft drinks and a glass of wine which I thought was very reasonable for central London.

Very attractive restaurant and very trendy. Cocktails were very well priced and very good. Service was pretty slow even though they were not super busy. We ordered a pizza, meatballs and truffle fries. The pizza and meatballs were good. The truffle fries were disappointing. We waited a long time to order, but our food arrived quickly. However, we then had to find someone so we could get our bill and pay after we waited a long time.

We were in the restaurant 2 evenings in a row. The food is very tasty, the menu really offers something for everyone. Unfortunately, both times we had a table right next to the disabled toilet, although there were enough free tables in the restaurant. This toilet is even used by passers-by who don't even eat in the restaurant. Very uncomfortable! The benches are very worn out in places and the upholstery of the chairs is no longer quite as fresh (old stains). Although the restaurant was almost empty on the first evening, the colored pencils that were under the table were not put away and the bench was painted. It should have been possible to fix this in a timely manner. The staff was very friendly and also attentive. Gave friendly information about certain dishes.

Ordered a chicken and bacon salad and the meal had no bacon at all and no sauce either. What a horrible service and meal, they even charged extra just for bringing what is supposed to be on the plate in the first place. Absolute shambles of a restaurant, the staff behave and talk as if they are sleep-walking.

Very nice restaurant and very good food. The waiters and waitresses took great care. I recommend

We got late to the restuarant for dinner. Right before their closing time. The served us dinner, we enjoyed our food and the atmosphere. Pasta bolognese, bruchetta and mozarella sticks. Good food. Fast service

If we except the young woman responsible for the additions, completely slumped, no hello or goodbye, non-existent smile: in short she would be better off changing jobs, the rest is ok. young staff, room for improvement but ok, and the cooking of the pasta is just perfect and the sauce tasty. In short, a very good Italian in London. Please note: do not take cash, only credit card.

We had a large party, all got our main meals and drinks quickly which were great. When it got to desserts, much of the menu was unavailable including things like vanilla ice cream. Server didn’t tell us until everyone had finished ordering and seemed very annoyed at having to wait for new orders. Overall, food we had was lovely, service was only alright.

Always consistent! Good food, wine and service!

Dessert Lemon Pie is ok Macchiato and hot drinks are also good Pizza dolce picante spicy is not good its not enough cheese and not to good flavor Beer lager without alcohol option

The food was ok but I need to take two stars for calzone unfortunately especially for stuffing was with spicy Italian sausage which one left a little bit of oil. That little bit put me off but overall everything it's ok

My grand daughters and I are in London on holiday. I booked a table at Prezzo because of the reviews. My first impression was that I thought I'd be disappointed. The hostess sat us initially with no kids menus (the kids are clearly young), and it took a while for Leticia (our server) to greet us. My opinion was quickly changed with how nice and personable Leticia actually was, and how kind and helpful she actually was. The food was absolutely wonderful! I forgot to take pictures😡😢 Don't forget to order the meatballs!

Wonderful place to eat. The staff was amazing and attentive.

Tout était parfait de l'accueil jusqu'au plat. Les pizzas sont bonnes. Les portions pour les enfants sont adaptées. A conseiller

Let's start with the name, you can't call it price. Quick service but terrible food for an Italian, in the salad there was pasta instead of barley, there were only 4 rocket leaves and 2 tomatoes. The temperature is penguin-proof. I'll leave the experience to you

Booked here before seeing a show down the road. It was busy but that didn't affect the service. I had a spag bol, hubs had a chicken and prosciutto dish which were both delicious. Hubs had a lemon dessert which was decent. I ordered a sticky toffee pudding which I had to send back, it was completely inedible. Lovely atmosphere.

Seated in the basement Waitress was totally nice, but head dude downstairs was totally fine to charge for all, even when seeing it was left uneaten. The crab and lobster ravioli was defrosted and terrible. I have never left a dessert unfinished. Ever. The citrus cheesecake had no caramel, then served with unsweetened cream on the side. It was beyond terrible.

Clearly a tourist trap, quality ... sub par!

So bad place that i cried.. food very bad not cooked at all.. got the worst diarrhoea ever

Efter ett besök på Churchills War Room så var det dags för lunch och det blev Prezzo vid Trafalgar square. Det tog tid för beställning av maten men efter en förfrågan om det så gick det fort med dricka och pastan. Stora portioner och god smak. Carbonaran och Spaghetti Bolognesen var helt okay. Ljudnivån var hög i restaurangen och en känsla av skolmatsal inföll sig. Prisläget är högt i och med restaurangen ligger i ett turist område med flera sevärdheter i närheten.

The dishes are very good and well stocked. The restaurant is quite well located and welcoming. However, the service is poor, and our waitress was not very friendly (even though it was the end of service in our case).

Attentive staff, good food, really pleased

I have been served by two Elena’s what a coincidence 😍 One of them happened to be the manager of the venue both has been so attentive and lovely they choices we made influenced by suggestions has been amazing! Always upgrade your pizza to “grande” it’s worth it! Venue has smooth service and very busy and good atmosphere

We were looking for a restaurant for having dinner and we found this one. They gave us a good attention and the food was quite good but at least my food was a bit bland (I ordered raviolis with pumpkin). It’s a nice place for dining with family.

Location is 5 out of 5. Waiting time is 40 minutes+. Services are 2 out of 5. Food is 3 out of 5. Payment options are 1 out of 5.

Not the best pizza place, I went there due to difficulties to find other place to eat . But definitely won’t come back. Waiting time was insane long. Around an hour just for one pizza. Also be aware they don’t accept

Friendly staff but food is awful.

Pizza and pasta well presented and cooked…, London prices

We enjoyed our meals. The pizza was good. I just expected more from the tomato sauce and more cheese.

I have been a here a couple of times recently and on both occasions the service has been good even though they were busy. Food quality also good and plenty of space. Would go again.