Based on 1.669 opinions finded in 2 websites
Based on 1.669 opinions finded in 2 websites
Nº 2792 in 7028 in City of London, Westminster
Nº 700 of 767 Other cuisines in City of London, Westminster
Opinions
Absolutely horrified by the service. There was hair on my menu. The food was ok but the service was atrocious. Go and see for yourselves. They don't know what customer service is!!!!
Eman Ahmed . 2025-05-31
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We ordered Qouzi Ragab and Dolma. The food was very delicious, the meat was melting, and the portion of the dish was large enough for two people comfortably.
عبدالله العنزي . 2025-05-30
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Çehan jare lêre nan ặkhõm kesham kêsham balagam emrõ vestum kobei mosɛ tāgi kẳewë kechi ĕĵێ ŕebê çebêkêu ê 13 kêmter nabeê!!! What is the law? I don't know how to do it. Паван буу наян ут набът!!! شتێكی خور ناشیرینہ تێ بڵێی ئعبێ کسبەەەو نیەتہ خوار ۔۔!!!
kurda 13 . 2025-05-28
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نمونیەكی ناشیرینی کورد پشانی خەڵڵی ئیان بەوەی كە تانها کاش قبولڵ ئیکان و وەك وایە لێ آران ب ئو شتانی مفروزہ لەەڵ خوردنەکان بێت کسبی جیا ئەەەنە.
Danar Mansur . 2025-05-28
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I bumped into this wonderful place by accident, people just seemed happy eating here. Their warm hospitality makes the experience so wonderful with a delicious salad soup and pita bread for starters. The lamb kofta was amazing ! And the finish touch of a nice cup of tea. A hidden gem in London that should not be missed!
Salvador Garcia Munoz . 2025-05-17
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Outstanding restaurant, excellent food, very generous portions and good service and value. A friendly staff too. Recommended.
Dave Gregson Writes And I2I4 non for profit . 2025-05-16
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A previous go to for Kurdish food but quality has dropped. Iraqi kebabs are still good but crumbly compared to its Iranian counterpart. Lamb shank lacked flavour. Please note this is a cash only restaurant (never a good sign) and nearest cashpoint is the petrol station nearby that does charge for usage
Kassim Shaikh . 2025-05-15
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Best restaurant ❤️❤️ Service...very very good The girls are always smiling Kofta...yummy 100/100 Think you soooo much
Maria Maria . 2025-05-14
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Amazing Amazing 👏 ❤️. Wonderful experience and lovely staff. Thank you so much
fatima zahra safi . 2025-05-14
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Very tasty food and authentic Reasonable price Great portions and free soup and appetizers
Ahmed Elefish . 2025-05-14
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Great restaurant, great food, great service. Me and 3 of my friends dined in and ordered a big plate of mixed grills with lamb chops. Update: I visited this spot a couple of times, and it has become extremely inconvenient to have to bring cash with me every time.
DCEndo . 2025-05-05
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Unbelievably great service, sooooo efficient and the food was the best Iraqi food I’ve had in London. The prices were beyond reasonable
A M . 2025-05-03
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Great food and service, highly recommended
MR PETER JEWITT . 2025-05-01
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Tell your workers to wear appropriate clothes, this is a Kurdish family restaurant Walla very shameful for your buisness!
Sidraaa I'm . 2025-04-29
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Feels Like Home Every Time We’re regulars at this lovely Kurdish restaurant, and it’s always a great experience. The atmosphere is calm and welcoming perfect for my autistic son and the food is consistently delicious. A special thank you to Mustafa, who does his job exceptionally well. His kindness and professionalism truly make a difference. It’s a place we always look forward to visiting.
Sigey Power . 2025-04-24
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Muy grosero y descortés. El personal carece de modales y no son acogedores. Dejaron una muy mala impresión. Puedo ver ahora que la mayoría de las críticas son las mismas. Realmente necesitan aprender ahora para dar la bienvenida a los clientes.
Zubair A . 2025-04-19
MORE AT TripAdvisor
It's okay to eat, but the place is cramped and loud. Prices are moderate. The service is good. The meat is fatty and fatty. Fat had to be removed from the ulna and neck meat. The tikka was burnt, Abu Abha. The tea is light, cold, and tasteless. Little bread with kebab and meat. The chairs are crowded and close together. People crowd behind and in front of you. The workers are nice and running. I don't think I will return to it
Hisham Razzak . 2025-04-16
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The food is nice but actually how the working ladies wear is not appropriate for the atmosphere of the restaurant, some of them put on clothes of nightclub not a restaurant where conservative families come. I do not know if the owner of the restaurant ask them to do that as I have heard of some employers asking their working ladies to do that. Other than that service is good and food is really tasty and portions are generous with a lot of extras offered for free. I hope the owner would read my review and take it seriously. Thanks
Achraf . 2025-04-16
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A lot of side dishes are provided as standard. The chicken was seasoned well and the lamb chops were delicious! The table next to me was serving boiled meat like gamjatang and it looked delicious too. Tea is also provided at the end. It's full of caffeine. Only cash payment is accepted. I liked it because it was cheap and delicious.
J . 2025-04-10
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The food was really old and smelled bad. After eating a little, my stomach hurt and I felt sick. Don't go to this restaurant at all because it's not worth wasting your time there. I'm on my way to the hospital.
Ehsan Azizpour . 2025-04-08
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This is the best one around the area. Lamb Kuzi neck is my fav. Prices are responsible. Service is fast.
adem atalay . 2025-04-07
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A restaurant that is honestly worth a visit
tawfiq alharbi . 2025-04-07
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Nunca falla He sido un habitual por un tiempo. Mi viejo amigo y yo fuimos a la parrilla de iftar mixto para 2 que no pudimos terminar. Tenía un kebab de cordero picado, un kabab de pollo picado, unas alitas, un corazón de cordero, un tikka de cordero, un tikka de pollo, viene con tomates a la parrilla, cebollas a la parrilla y pimiento a la parrilla con verduras frescas, una ensalada، pan recién horneado ilimitado, sopa de lentejas gratis, ensalada quatro gratis : humor, dip de mouskka, jajik (envío de yogur 🥒) y ensalada. Todos vinieron por 35 libras. Nuestras bebidas Ayran eran por 2 libras cada uno. También comimos tés iraquíes gratis. Excelente servicio y locales limpios. Recomiendo para solos, amigos y familias. Adelante.
friend . 2025-03-21
MORE AT TripAdvisor
Decent, relaxing place. Decor could do with a touch-up. Has an old mid 90s feel.
Arfan . 2025-03-08
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Clean and wonderful. I recommend it and the taste is nothing short of amazing
Meshal Alrshdan . 2025-02-28
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They don’t accept credit or debit card. Just cash !!?!🤷🏻
Mamad A. . 2025-02-18
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Tasty 🤤 Delicious 😋 Very Nice 👍🙂 Cooperative staff
Munawar Nadeem . 2025-02-17
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My favourite restaurant in all London. Everything is delicious 😋 especially Maskof fish.
Ehab Hamza . 2025-02-16
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Amazing food and staff are so lovely and friendly.
Sythen . 2025-02-13
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This place takes cash only , they don’t tell you upfront that don’t take card . After you sit and eat they tell you sorry “ cash only “! Be careful
Moo . 2025-02-12
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I used to enjoy this restaurant, but unfortunately, the quality has gone downhill. The soup wasn’t tasty at all, and the grill was disappointing. The lamb chops were actually mutton, not lamb, and they were overcooked and burned. We ordered four stews, but they brought five by mistake and still charged us £4 for each one. It used to be a great place, but sadly, it’s not the same anymore. Definitely not worth it.
Hozhir Kawa . 2025-02-11
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This restaurant was recommended to us, and just by chance found ourselves here. Surprisingly, this is one the best restaurants we have eaten in. To start with, the staff are so friendly - taking their time to explain what each dish was. The food was excellent, really tasty and great value for money. I have no hesitation in recommending this place. Thank you.
Alex Mcintosh . 2025-02-08
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Feb25. No booking, cash only. Pros: served up assorted humous starters the moment we sat down, no questions asked. Great. Main course- mixed grill. Very good sized portions. £20 each inc drinks. Cons: hard to think of any. Not a formal meal per se, more a cafe type setting. Recommended. Will return
Hugh Christensen . 2025-02-08
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The restaurant is delicious and clean, the quantities are good, and the price is good.. and a big thank you to the beautiful woman (Maryam) for the good hospitality 🫶🏻
Nouf Alfadhly . 2025-02-03
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The food is delicious, but be careful to see how large the meal is. I mean, don't eat too many meals. Because the appetizers alone will satisfy you
mohammed alshanmri . 2025-01-31
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The best Kurdish food Iam Kurdish aswell and they have the best food ever is very good and delicious 😋
Bahand Kurdish . 2025-01-25
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Excellent place! They always make sure to keep you well-fed. So much food! I have never seen prices like these for this quantity in London. It is almost hard to believe
K F . 2025-01-23
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Restaurant prices are reasonable The restaurant offers salad, hummus and soup All the restaurant staff did not fail to thank you 🙏
حسن الصادق . 2025-01-23
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Saw a big queue outside this place, came back later and managed to get a table. They bring out around 4 arabic starter dishes and fresh nan complimentary, the service is truly outstanding and the owner really strives to make customers feel welcome. Portion sizes are quite big too and price very reasonable.
AR Ash . 2025-01-21
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Got take away here on our last night in London. The food was top notch, especially the tender lamb biryani, lentil soup and kofta kebab. The food was ready fast on a busy night and the portions were very generous. Excellent all around!
Kate Hagmann . 2025-01-19
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Delicious Iraqi food at a reasonable price
Khalid Alsada . 2025-01-16
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Amazing food and service. Makes you feel like you’re eating at home. Great portions and family friendly
Anzor k . 2025-01-15
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The best meat I ever had in London. So tender so juicy specially lamb tikka and kofta. Unlimited bread on the house. They also give free lentil soup, hummus and salad. Amazingly quick service . Already been here twice. Very economical as well. And yes tea on the house as well after food.
Irfan Ahmad . 2025-01-09
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Nice place with good oriental cuisine but be careful you can only pay in cash and the nearest collection point is a good ten minutes walk away.
Nadia . 2025-01-02
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The hospitality, the generous portions of complimentary soup, bread and dips is definitely something that you don't see in many restaurants. To top it all the lip-smacking large Mixed Grill that just makes the whole experience heavenly, delicious and delightful. Highly recommend this place, but be prepared to wait as they are quite popular and busy.
N S . 2025-01-02
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Visiting from Canada. Great authentic food.
Raya Al-Dujaili . 2025-01-02
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Here’s a corrected version of your text: They serve a daal soup upon arrival, accompanied by sides like hummus, salad, and two other Middle Eastern appetizers, along with freshly baked flatbread, which is a warm and welcoming gesture. The food quality is good, though it may not be ideal for those sensitive to oily dishes. I particularly enjoy the Iranian and Iraqi kebabs. At the end of the meal, you’re offered a cup of black tea. Overall, I recommend this place if you’re not concerned about dining in a non-posh restaurant—it’s definitely worth a try. The prices are very reasonable, but note that payment is only accepted in cash or via bank transfer.
Arezoo Ahmadi . 2024-12-29
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Nice food, friendly staff. Often there is a wait on weekends
shamel el-hayani . 2024-12-28
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Incredibly delicious food. Prices are very reasonable according to the food and its size. All the staff are fast and helpful. You should definitely try it. There is just an incredible queue. You have to wait 15-20 minutes every time.
Aslı Altuğ . 2024-12-22
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Something fantastic, legendary, and solid. I highly recommend it to you. Awesome, quick treatment, and the cleanliness of the place is excellent. Thank you to them, and their prices are very reasonable and excellent❤️❤️
عبدالعزيز . 2024-12-18
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This was one of the few Iraqi restaurants I’ve tried, and I have to say the food was genuinely tasty. The flavors were rich, and you could tell the dishes were made with care. The atmosphere was lovely, with a cozy vibe that made the experience even more enjoyable. That said, while I appreciated the experience, I don’t think I’ll be coming back. It’s not necessarily a criticism of the restaurant itself; it just didn’t leave that lasting impression that would make me crave a second visit. If you’re curious about Iraqi cuisine, it’s worth checking out at least once for the flavors and warm hospitality. It’s just not a spot I see myself returning to anytime soon.
Bloomy Loomy . 2024-12-13
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The Kurdish Kebab does absolutely not taste kurdish kebab, l mean it’s mix with garlic 🧄 never be back
MellaT TravlleR . 2024-12-11
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Delicious Iraqi Arabic food, in all honesty, at a reasonable price, and the staff’s service is pleasant and they serve you. Thank you 🙏❤️
سكاور . 2024-12-10
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Excellent restaurant. Clean surroundings. Friendly staff. ❤️
Hardi Muhamed Ahmed . 2024-12-08
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One of the best restaurants in London. I really liked it. They are very generous with the appetizers before eating and the tea after eating. Thank you from the bottom of my heart for the clean and delicious taste😍👌🏻
Tsneem Khalid . 2024-12-07
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Great food, quick and attentive service and cost-benefit ratio is amazing. Nowhere in Edgware Rd or Central London can you eat so much for a cheap price. By ordering a main dish - be it alone or as a group - you'll get a soup, fresh bread, salad and some dips. Would definitely recommend.
Momo K . 2024-12-07
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Amazing food big portions and good price and speedy service Best iraqi restaurant best kabab ever so juicy and flavorful All mezze on the table was complimentary You only have to order main dish and drink Only cash payment
Food Expertq8 . 2024-12-04
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Super value and good food. The weekend dolma is large is enough for two people to share. Unlimited fresh bread with soup, mezze & tea all complimentary. Friendly welcoming service by all. Very popular for good reason.
SEB WALKER . 2024-12-01
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Food isn't as good as it used to be and the service is TERRIBLE. We had waiters ignore us, rush us 15minutes after recieving our food and we were given the bill whilst still eating. If this is all due to new management it's a huge shame. Will not be returning.
Sarah M . 2024-11-29
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In my humble opinion, Iraqi, Kurdish, and Iranian restaurants deservedly topped the rest of the Arab restaurants in the British capital, London. My experience at Sarganar Restaurant was because I noticed it was always crowded. The meal wins and deserves it. Whatever the order is, it includes lentil soup, eggplant salad, yogurt salad, hummus, and fresh bread. My order was a meat kebab and the taste was very delicious. The staff were very nice and cooperative, and I really enjoyed the experience. The prices are excellent and I recommend visiting it 👌
Mamdouh Aseeri - Saudi Arabia . 2024-11-27
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Very disrespectful and poor service. While my mum and aunt were eating, waiters began to pick up the food and told us customers were waiting, No warning. Very rude staff. Won’t be going back.
Abdulla muhiddin . 2024-11-25
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Their food is delicious, the service is good, and the hospitality is wonderful
Fahad Breek . 2024-11-23
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Iraqi Kurdish restaurant Delicious food It has many types of Azaqi food Offers free appetizers There are indoor and outdoor sessions Offers free tea
Foz. M.k . 2024-11-23
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The restaurant is excellent and the visit will definitely be repeated. The food, service, hospitality and everything was special. I advise you to visit it 👍
فهد عبدالله . 2024-11-16
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Excellent restaurant. Clean surroundings. Friendly staff. Complimentary soup, bread, hummus, and other side dishes. Followed by exceptionally good portions of the mains and very reasonably priced. Highly recommended. Everything in the picture came to £34! Superb value.
Bart . 2024-11-15
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Kurdistani restaurant is a restaurant of generosity and high quality It is located at the end of Alajward Road, whoever reaches it, God willing, the restaurant is full of tables and the number of customers is eye-catching. This indicates that there is a secret to this crowding. May God make things easy and we got a place for 5 people. One of the female employees helped us with a smile and great kindness As soon as you sit down, soups are brought out to you according to the number of attendees, hummus, yogurt with cucumber, ashara, and hot bread 🔥. Orders are masgouf, grilled meats, and ghouzi neck, accompanied by okra and moussaka. Quantities are per plate. Any order is sufficient for two. Then gourmet Kurdistani tea The food, no mistake, is delicious 😋 and more luxurious than the other, and the price is simple compared to restaurants in London, especially the Arab world, and they do not have a system for the price of service and extras, and you do not know where they came from. Without exaggeration, this restaurant wins the best restaurant with authentic Arabic food, warm hospitality, and reasonable prices. Note: They prefer to pay in cash, so keep cash with you. I have been visiting London constantly over the years and have eaten in many restaurants, most of which I have visited This restaurant has been certified as the best place the all-star stalwarts have tried
ربي اغفر لي و أرحمني . 2024-11-13
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The food is delicious, the service is excellent, and the prices are reasonable Good health and wellness to you in advance
نواف التميمي . 2024-11-12
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Their food is delicious, and the kibbeh is delicious at times, and they have many kinds of hospitality, and after eating, they give you a special tea afterward.
Ahmed Ali . 2024-11-11
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Ezzatolah and Nabila were so professional and treated me so well. They speak Farsi as well. :)
sobhan fatemi . 2024-11-08
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"Sarchnar Restaurant is a wonderful spot for authentic Kurdish cuisine! The food is flavorful and beautifully presented, with generous portions and a variety of traditional dishes to choose from. The lamb and rice dishes are especially delicious, and the bread is always fresh. The atmosphere is warm and inviting, with a lovely décor that adds to the cultural experience. The staff is friendly and attentive, making you feel right at home. If you’re looking for a place with genuine Kurdish flavors and a cozy vibe, Sarchnar is a fantastic choice!"
TAR GET . 2024-11-06
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Avoid this place , the kebab is so tasteless and the rice is bland , no taste , rude staff
toma alii . 2024-11-05
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Their food is delicious, their prices are reasonable and they are respectful
Abdulmgid . 2024-11-02
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I’ve been curious about this place for so long as there is always a crowd whenever I see it. And I finally took up the courage and stepped into this surprisingly good restaurant! The portion of food is absolutely shocking to me as I’ve got used to receiving only a small portion almost anywhere in this city… The appetizers are already very filling for me, the bread smells so good, the salad and veggie cold dishes are rather refreshing! The rice of the main dish is one of the best types of rice I’ve ever had! Staff are very friendly to me!
YUKIMARI_虾 . 2024-10-31
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Amazing service very generous, and the food is delicious not pricey at all. The stuff is more than welcoming thank you.
Tom Jalkhe . 2024-10-29
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I don't have words to describe how amazing this place is. The food is just super delicious. You definitely should visit and try for yourself.
Svetlana Goleva . 2024-10-26
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Authentic, flavorful Iraqi cuisine right in the heart of Edgware Road. Portions are generous. The service is friendly and attentive. The restaurant can get very busy.
Moe A’Lelo . 2024-10-22
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I recently visited Sarchnar Restaurant when I was in London. On arrival, you are given complementary bread with dhaal, hummus, and obergeine. We ordered the mixed grill for 2. The assortment of meats was perfectly seasoned and grilled to perfection, offering a delicious smoky flavour. Each bite was juicy and tender, showcasing the restaurant's commitment to quality. The service was another highlight of our visit. The staff was friendly and accommodating, making us feel welcome despite the bustling atmosphere. It’s clear that they manage the high volume of customers with skill and attentiveness. Do keep in mind that Sarchnar is always busy, so be prepared for a lively environment. Also, they only accept cash, which is worth noting before you go. Overall, if you're looking for tasty grilled meats and a warm atmosphere, Sarchnar Restaurant is a great choice!
Naeem Iqbal . 2024-10-22
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Worse than any restaurant I ever been in my life. Worst experience ever, service is horrible the staff are unbelievably rude. No smile, never heard about kindness or customer servicing. Food is very poor quality and not authentic at all. The kebab tastes like grilled on fire not coal. I asked for tap water the answer was no. I asked for sharing dishes with a friend the answer with no. They have a minimum charge which is new to me in London. I asked to pay with card that’s also no and had to go find a cash machine They could have told us or put a sign that no card payment is accepted.
Abdelrahman Nady . 2024-10-15
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We are such a full meal and the price was worth it! We were surprised by how many side dishes they gave
J T . 2024-10-13
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I’ve been dining in this restaurant for years and I felt today I have to give it a justice , the food is delicious and fresh always, you get free complementary 3 kind of small starters and a soup and bread to start with for free , the price of the main is reasonable the bread is free ,the place is small with an army of staff that makes the service very quick all the staff are nice , you get a free tea as well when u finish your food , only downside is the restaurant not a big restaurant always crowded and sometimes it takes like half a hour to get table especially in the summer . This restaurant is my favourite restaurant nothing beat it .
ali i . 2024-10-13
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Food is fresh, tasty and full of flavour especially the complimentary lentil soup. The staff are attentive and the bread never stops!
Kiran Padda . 2024-10-09
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Food always comes quick and as you can probably tell I’m a fan of the lamb
Zi Chen . 2024-10-08
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Great for a minute! Your food was really great. Most amazing foods and tastes, perfect!
Max Eslamian . 2024-10-06
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You won’t get this type of value for money anywhere else in central London. Free appetisers/soup as well as free tea. The portions were huge and hearty. Definitely recommend for anyone wanting a filling authentic meal, will definitely be back (£19pp including a starter + main)
Maysoon . 2024-10-04
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Absolutely worth visiting this place. The food was so delicious and massive portions with a complementary starters. Prices are amazing.
Charuka herath . 2024-09-29
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Excellent restaurant, always busy
al3meL . 2024-09-28
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An excellent restaurant, delicious food, reasonable prices, and they have many varieties
حمد فهد . 2024-09-23
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Delicious food, do have the curry, its different to the usual indian flavour. Super staff, friendly, grreat tips on food choices and great with kids.
Richard Lingard . 2024-09-22
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Forces one main per person, even if your total meal amount exceeds the minimum cost per person.
Vishal Therakam . 2024-09-21
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It was a rather good experience for Latifov I recommend it For good treatment
ابونواف المدخلي . 2024-09-20
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Me and my friend drove over an hour to get here we ordered 2 portions of kebabs with briyani they bought us 1 soup for 2 people we asked for more bread they brought 1 more I wasn’t comfortable I ate my kebab without bread I’ll never go back there again
KURDISH PRO . 2024-09-17
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Amazing Restaurant in everything their hospitality it is unbelievable all starters comes on the table before ordering!! Service it is top class as they have too many waiting staff. With nice environment we had the best fish ever, my mum had lovely kuzi neck ever ever, I recommend this place to anyone likes nice clean place with very special customer services and best taste.
Sairah Hashimi . 2024-09-17
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One of my best place in London, still continues the best service,best food and the lovely free starters , homus , aubergine salad ,jajik,rocka salad ,pickle and lentil soup.In the end you will have special Iraqi tea😀 I will go back definitely .
Jillwah Hashimi . 2024-09-17
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We were on a weekend break to London and someone highly recommended this restaurant to us. I am so glad we took the recommendation.. From the service and the food and the atmosphere, it was excellent. We ordered 2 meals, veg biryani and lamb. We received naan bread, salad and dips, and soup all free of charge.. this place is so reasonably priced and you get so much food. I would highly recommend this place and this comes from someone who highly recommended to us.
La F . 2024-09-17
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Too many staff standing on your head ???? I do not know what they are doing , they just keep staring at you when you eating ??just stay away and if someone wants you he will ask u to come
azzo salama . 2024-09-13
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Mr. Wise is very helpful for helping us to choose the right dishes. The food here is extremely delicious and generous amount. Definitely will visit again
Tsang Elain . 2024-09-12
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Kadijah was very kind and helpful and the food was amazing. I will definitely recommend this restaurant to family and friends and all the staff were polite
Amani Dawoud . 2024-09-05
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Great service and wonderful food at an excellent price. Highly recommended. Please note they only accept cash.
Sultan Omer . 2024-09-01
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Izatullah served me there this evening , kuzzzzy meat ( my favourite meal) like always very delicious but staff was really professional and helpful, will come again soon ✨✨✨✨✨
Mehrab Fazli . 2024-08-31
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Amazing restaurant! I had a seabass fish and it was delicious, cooked perfectly, and kuzi lamb neck with the rice was tasty too and full of flavor. Great service and nice atmosphere, Reasonable prices but keep in mind they only accept cash. Highly recommend!
Marzo . 2024-08-31
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Had a last minute 30th Birthday in the function room at The George. Had a fantastic night with great Guiness and Kareoke! The staff were extermly nice and everyone at the part had an amazing night. Huge shoutout to Daniel and the staff who took care of us and made sure everything was ready to go and all my guests were having a great night!
286 Opinions
What a nasty experience. We booked the Teppanyaki restaurant at The Colony Club weeks in advance for our anniversary. It was meant to be a special night. My partner made the booking through OpenTable, and I was sent a separate email to confirm attendance. I accepted the invite. I read the policy. Nowhere in that email was I told that I would need a physical ID. If it was, I would have brought it. I almost always do. But this was a special occasion. I carried a small purse and was intentional about what I brought. On the night, traffic was bad due to road closures. We spent nearly an hour trying to get there and attempted to call the restaurant multiple times. Their phone didn’t even connect. No ring, no message, just dead. We finally got through via live chat and explained we were delayed. About ten minutes before arrival, we were told we would need a physical ID to enter. My partner had his. I had a digital copy of my passport, but they refused to accept it. What followed was the most humiliating and unpleasant encounter I’ve ever had at a supposed luxury venue. We were met at the door by a bouncer, a Black man, whose attitude and tone were immediately dismissive. He didn’t care about what we had to say. We explained everything calmly. We were polite. We weren’t causing a scene. But he looked at us like we were nobodies and spoke to us as though we didn’t deserve to be there. He didn’t try to help. He didn’t care that we had travelled nearly an hour and made a reservation. He just shut us down cold. We asked to speak to someone else. He said no. His exact response was, “You’re not going in.” And that was that. Eventually, someone named Diego came out. For the first time, I felt heard. He explained the situation clearly, calmly, and with respect. He told us about the ID policy and why the venue requires it. At least he had the decency to treat us like human beings. My heart genuinely felt lighter speaking to him. But by then, it was too late. We were still denied entry. We asked for a refund. Refused. We asked to reschedule. Refused. We left hungry, embarrassed, and completely disappointed. A waste of time, effort, and money. This isn’t just about being denied entry. It’s about how we were spoken to. How we were dismissed. How there was no care, no warmth, and no accountability. The Colony Club needs to review the way their security staff treat people!! You cannot claim to be a luxury establishment and have staff who lack basic emotional intelligence and people skills.