Saray Restaurant in Cardiff

Booked a table but ended up at the very back of the restaurant, which is just horrible. Surprised that the coats weren’t dumped on us there! It’s just grim and also by the toilets which were again grim, broken and filthy. The waiter who took our order couldn’t have been nicer and very attentive, but the lady serving on the front desk please, you need to slow down when speaking and serving, we literally had to ask you to repeat everything several times and then you looked at us like we were thick?! Everything is 100 miles an hour in this place, it’s not a nice relaxing place to have a meal, it’s more like stopping off at the services on the M4 when the football fans have also just rocked up - chaos!! The food was served quickly, it was tasty but just about warm. The plates were cleared literally after the last mouthful. Everything’s a rush rush rush. The food overall is ok, the Kunefe was by far the best dish. Across the road there’s an Saray Express cafe and the food is literally the same but cheaper and, to be honest you get a better service over there, it’s much calmer. We wanted a nice family meal out, but left there feeling like we’d been in a fight and in and out in under an hour! They’ve obviously got plenty of regulars to keep their reviews high but, to be honest, it’s just not that great and we don’t see what the fuss is all about?

We visited this Turkish restaurant yesterday for a birthday party. Yummy food and excellent service. The staff were very attentive and made our day and even treated us with complimentary tea and snacks ❤️🎉

The service is excellent, and the staff are very professional. The food is very delicious.

Best grill in Cardiff. Food tastes great. Parking is a nightmare.

It's a place for Turkish food is really good. Taste of food is ameazing😋 service is very good nice decorated🤗.. overall it's better then other Turkish food in city road Cardiff 😊

Some of the best food I’ve had on city road for sure. The platter for two was outstanding 🤩. I will definitely be back soon. Check out my full review on my instagram page @keemanaans_food_blog 🤙

Fantastic afternoon at this great restaurant. Friendly staff, Great atmosphere and lovely tasty food.

An all round great restaurant. Food was amazing, reasonable prices and great decor and atmosphere. Highly recomend

Really good food and service free starter and tea after really nice touch

Came here tonight for the first time, good did take awhile to come out to us but when it did it was worth the wait. Really tasty and competitive prices. They gave us more bread and olives and dips for the inconvenience too.

Mariem is my favorite server she deserves a raise, thanks for putting up with my friend every month your smile and good customer service is one of the reasons whe regularly come back

Excellent services superb foods and drinks with fabulous starters.

Ate here on a Wednesday evening and it was very busy. Great food and a good if somewhat noisy atmosphere. Will decfinitely revisit next time we're in Cardiff.

Great Food & Excellent Customer Service. Had Lovely Lunch. 1st time ‘Turkish’. I recommend this place. Served by Loubna. Thanks!

Delicious food. we loved everything we ordered. Service was fast and waiter's were friendly. Loved the Baklava it was one of the best i had.

Good food, but I think it's absurd not to provide a glass of "water", any restaurant should have a glass or jug ​​of tap water...

Our friend has suggested everything was perfect,really enjoyed the meal. Service and meat quality was very good, will be going back

You really have to wait a long time, I waited about half an hour, there is a shortage of staff, and only one person does most of the work, and their kebabs were so thick that they didn't break down, we tried five types of food, we only liked one type of food.

As a Gaziantep native and a Turk, I can easily say that the taste of the food is very, very bad. My wife and I could never finish our meals. We left the restaurant hungry. The plates are very small, everything is almost on top of each other, and the service is very bad. The only good thing was the attention of the waitresses. The loudness of the music in the venue was also very disturbing. A total disappointment

great place and great food. service was good with friendly staff. only one meal we ordered they didn't have. would go back.

great place and great food. service was good with friendly staff. only one meal we ordered they didn't have. would go back.

If you want to be a great dad, take your family to Saray Restaurant for their coal-cooked meat and vegetarian dishes. The food is lush, and the whole family will leave super happy. Perfect for a family night out with flavors that everyone will love!

We celebrated a small family birthday at Saray Restaurant on City Road, and it was fantastic! The coal-cooked meats were juicy, lush, and delicious—making us feel like we were in Turkey. The chef's expertise shines through, and the new management creates a warm, family-friendly atmosphere. It's perfect for both kids and teens, and the value for the quality of food is exceptional. Highly recommend for any special occasion or family meal!

Excellent dining in experience, had dinner with visiting families. Succulent grilled foods. I was also pleased with availability of a masjid for prayers in the restaurant (we pray your business continued to be blessed) Clean surroundings with aesthetic pleasing decor. Toilets were clean. Tea and baklava were complimentary. Would visit again and recommend. Parking tricky, very limited street availability. No tap water for table, but you can buy a plastic bottle- environmental unfriendly option.

Delicious vegeterian options and very friendly staff. Will definetly visit again.

Lovely place with a very good vibe. Lots of seating area decor was creative with an authentic feeling. The food was nice with flavours but could have been presented hot rather than warm. The service was friendly and efficient, and I appreciated the thoughtful inclusion of a prayer area for travellers who come from outside the city.

A very excellent restaurant and the taste is very delicious. I advise you on fattoush and meat broth

I feeled like i was backhome very good food and good service. Really enjoyed it.

Me and my friend were recommended by our friend were so thrilled with our experience. Such friendly and attentive service. The food was delicious and well priced. Will be recommending.

The staff the food, simply amazing 👏

Inam very big fan of turkey food but Worst ever turkey food i have had in my life the meat was very uncooked the lamb chops were burnt no taste i would not recommend any one its not worth the money

Best middle Eastern grill house in Cardiff, fact! Incredible food, very quick service and friendly staff. Great menu with plenty of choices even for kids. Very decent prices also.

Hayden Loved it #HaydenLovedIt

Great hospitality and you dont go home hungry! Had a beautiful platter of fine selection of high quality meats. Highly recommended for local dine in experience.

Excellent food, excellent service, friendly staff, great variety, great value for money. Clean, appetising meals. Happy to recommend

Best food with excellent environment

Delicious food, nice service, very good prices and you don't wait long for food / I recommend / my favorite restaurant♥️♥️♥️💪🏼

Very nice atmosphere and ambiance. Food is finger licking good and delicious. Very dedicated staff and management . Would love to come again and again. We had lamb chops and platter for 4, perfectly cooked. Hats off to chefs. It would be less to say that it’s best in the town.

I’ve been eating at Saray for years and it’s been one of my favourite restaurants in Cardiff, that is until the recent sale of the business which has RUINED the credibility the previous owners worked so hard to build. The food is now awful. Cheap ingredients, clumpy overcooked rice, watered down sauces, fatty and tasteless meat. Had a few mouthfuls of my meal and had to leave it. Left the restaurant feeling sick. Such a shame.

Very nice experience! Come to try some really good Turkish food, the food was fresh as always, I came here many times and all the food I tried was delicious!

We been there @ 10:10pm they said they still open but have to order quick because kitchen will be close soon so we order large plater within 2 minute. Food arrived within 8/10 minute but ribs was raw when bite chicken it was crispy overall very danger food and charging us £108.00 . Best part is 10 minute after they serve the food and they only gave another 10 minutes then kept coming to us and reminding us we are closing @ 11:00pm So we have left this Rubish place at 10:50pm

Best food !!! Good staff , and amazing service ! Well done !

Amazing as usual, large variety of Turkish and Mediterranean cuisine

Wonderful staff, great food and plenty of it, nice atmosphere.

I haven’t had such kind of shawarma, meet is too hard and very try. Won’t recommend or visit anymore.

Great Turkish food, recommended by a friend

Excellent flavors, really enjoyed our meal. Service was outstanding, would highly recommend to anyone wanting to try an authentic Turkish cuisine experience.

Best food ever and also the staff was polite amd friendly .

Lovely staff and so was the food

Very warm hospitality and the roasted lamb was delicious.

I came usually to this restaurant and I’m happy with everything but when I came today I saw a beautiful girl and I called her to asked her name. Her name is Rodan. She is the best staff I have ever seen.

The food was very tasty and reasonably priced. The staff were very friendly and provided good service. We will be back again.

From the moment you walk in, you are made to feel welcome and at ease! The staff greet you warmly and are on hand throughout, should you need them. Food is delicious and plentiful, the taste and textures are so good!! On paying, I was pleasantly surprised by the price too - it is very reasonable and I will definitely be returning soon!!

best halal restaurant in the area

This was our second visit to Saray, and I can't say enough about this place. The portions are lovely and big, and the prices are very reasonable. Everything on our visit was cooked to perfection. The ambiance is fantastic; it's cozy and inviting, making it a perfect spot for a relaxed meal It also looks like they can accommodate for large families with big tables towards the back of the restaurant. The service is exceptional, with friendly and attentive staff who are very helpful about the menu and happy to make recommendations. Lisa and I had the mixed grill for two people, priced at just under £42, and it was truly enough for four people, they also offer platters for 4, 6 and 8 people. Our dish was bursting with flavor and beautifully presented, we was offered chips or salad with the dish but we opted for having both and the portion was fantastic enough for us to take him home with us as we was unable to finish our meal . The salad and complimentary meze were also excellent, and we didn't need to order starters or desserts as the main meal was more than enough. To top it off, we enjoyed a complimentary Turkish tea with baklava at the end of our meal. If you're looking for a good, authentic Turkish meal on a budget, this is the place to go.

Great place for middle eastern food in Cardiff. We love the grilled fish. Healthy meal for a very reasonable price.

We had a terrible experience at the restaurant. The food was average, and while the waiters were nice, the supervisor was awful. She kept bossing the staff around. When we asked for the bill, she ordered a waiter to follow up. Upon presenting our credit card, she called us to the counter despite having a portable POS machine. She then asked us to select a tip, which was embarrassing, which is something no other restaurant in the UK has ever asked us to do. Our entire group agreed that it wasn't worth the visit.

Keeping their standards at the highest level. Friendly staff, tasty food. You never get disappointed.

The dishes were well prepared and bursting with delicious flavours. The attentive staff added to the overall positive experience. I would highly recommend this restaurant!

Very delicious food and kind staff

I have never seen such a tasteless and disorderly meal in my life. My partner bought food from you. There can be no such disappointment, please think twice before ordering from this restaurant, because if you want to waste your money on tasteless food and want missing items in your order, this is your choice. A mistake like this will never be made by me again. I have never seen such a tasteless and disorderly meal in my life. My partner bought food from you. There can be no such disappointment, please think twice before ordering from this restaurant, because if you want to waste your money on tasteless food and want missing items in your order, this is your choice. Such a mistake will never be made by me again.

Absolutely amazing food. Couldn’t eat it all. Service was excellent would highly recommend.

Saray Restaurant in Cardiff is a flavour explosion! Delicious Turkish food, friendly staff, and a great atmosphere. Loved all the food we ordered. perfectly cooked and amazing smoky flavour. Highly recommend!

Really nice food, decent service and (as always with Turkish) great value. They forgot a couple of small things, but comped them which was really nice of them.

A unique and favorite restaurant of mine

Best restaurant in Cardiff!! The amount of food they provide is insane!

This place is so overrated. Average food.

Best lamb chops in the country! My go to food in Cardiff.

Saray Restaurant offers delicious Turkish cuisine with generous portions. The mixed grill and baklava are must-tries. The staff is friendly and attentive, and the service is efficient, even when busy. The cozy atmosphere is inviting, though the decor could use a bit of updating. Overall, a great spot for a tasty meal in Cardiff. I’ll be back for more.

Delicious food, fantastic staff

Had a lovely dinner recently, the taste of the food was great! Chefs here know how to properly cook kebabs. Apart from waiting for my food the service was delightful. I suggest you visit this restaurant at least once if you are visiting Cardiff!

Be here few times with my wife and the food is fresh and so delicious.

The food disgusting and the meat was very raw. You can barely chew on it. I told him not to put lettuce on my sandwich but he did and I tried to speak to him. He said there was no letters but you can clearly see there was letters in the sandwich.

This place taking tips from the customers but management not paying the tips money for the staff . Really cheating and miss using the working ethics

Amazing experience ! Easily the best Turkish food in Cardiff

Amazing authentic Turkish food. Love the baklava! A bit expensive for what it is, and no tap water available. But they do give complimentary bread and dips. There were lots of kids there so seems very popular for families, but I can't comment personally.

Very tasty and delicious. The food it’s cheaper compared to other places nearby. Would love to go back again.

I went here with one of my mates, and wow, I loved this place! It’s usually crowded and busy, but we finally had the chance to dine in on a rainy day 😁. The service was quick and friendly, and the ambiance was fantastic. The food was overwhelmingly delicious, with generous portions for the price. The menu is extensive, and I can't wait to come back and try more items. If you’re in Cardiff, I highly recommend giving this place a try. Thank you! 😃

Cracking feed at Saray earlier tonight. Quick and friendly service too. No wonder it was bustling on a Tue night. Complimentary bread and dips to start, and baklawa at the end of meal was a lovely touch too.

I loved everything about this place. Amazing food, service and environment. Also, honestly the best baklava I’ve ever eaten. I’ll be back for sure!

Great food and venue, wifi didn't work and the staff didn't care

I would like to write this review with complete honesty and explain exactly what happened to me and my family after buying a takeaway meal last week. We ordered 4 half chicken and what they called mixed miza. Firstly , I was really shoked with the high priced meal, we had been charged £60 and I did raise my concerns with the lady who owns the restaurant, she did explain that she had many employees and that cost her money and with absolute rudeness she said the prices will go up more as she didn't like that i raised that concern with her. Anyway, after waiting for more than half an hour, I took my order home. When me and my family started to serve the meal, we noticed that the £10 mixed miza was not in the order although we have paid for it. I immediately contacted the restaurant , and a lady by the Ola, I explained to her that part of our order was missing, and that i will attend next few days to have our money back, she agreed. We started eating the meal and we noticed that there was a bad taste of the rice and we decided to eat the chicken only and we threw everything else in the bin. Couple of hours after that me and especially my other family members experienced abdominal cramp and my son started to have diarrhoea and abdominal cramps. Obviously, these symptoms related to the meal we ate, especially the rice which looked and tasted very bad and we think it was a leftover or contaminated and not clean. Thankfully, our symptoms especially my son's did improve. After few days attended the restaurant and I spoke with a person on the main reception desk. I explained to him what had happened and he replied and without showing any sympathy, what you want us to do. I replied that I need a refund for the missing order and also that I hope that this could be investigated as a manager to prevent this from happening to other people. He didn't like what I said, he started to say he was very stressed . I told him that at this point I am happy to leave it here and I am not going to write any feedback about our horrible experience. Very aggressively and rudely he replied and said to me 'go and write your review and do what you like', as he's not concerned and dies not care from the bad review I am going to share with other customers . Then he came around and he accompanied me to the front door wanting me to leave the premises. I would advise anyone who is going to take a meal as takeaway from this restaurant to be very careful and to be safe and I really don't like any family to go through the same what my family been through. There are some other much nicer, cleaner and cheaper restaurants in Cardiff that you can choose from. Abdul

This place was disappointing. We had recommendations but the food was average. The person serving us was reluctant to make any basic accommodations to support our dietary needs and had to call a supervisor to do so. He was immediately accommodating which we appreciated. The food was fine with delicious bread and dips but one meal came after the others were basically finished. Having to buy a large plastic bottle of water for £3 as a management "policy" refusing tap water is ridiculous, we avoid plastic for environmental reasons, let alone tap water being free which is a bonus. There's tons of other options nearby, just skip.

Due to the T20 cricket match being abandoned we were recommended this restaurant by the receptionist @ Zip by Premier Inn and what a great place, the six of us enjoyed the meal immensely.

Turkish food never fails to amaze me Fresh and delicious Found this place when passing by Amazing staff Amazing food Prayer room with seperate wudu facilities Reasonably priced

Had a really lovely lunch yesterday sitting outside, staff were so helpful and friendly and the atmosphere was as if I was on holiday!

One of the best restaurants Iv been too. Service was amazing and food even better! Definitely recommend. The waiter hassan was very helpful he deserves a raise!

The portions are bigger than expected and the food was good. The complementary items were also great.The only problem is that we were denied free tap water and could only purchase bottled water. I'm sure it is illegal to deny free drinking water.

Best grilled food on city road. The food is great priced. Yet the water is quite pricy.

I chose this restaurant for it's reviews to try it out. The food was good, the staff were good, reasonable prices & we got complimentary tea & baklava to end the meal.

Went here for a meal with friends to try it the food was very good and the service was also very good to but just check your bill after as im sure i was short changed or there was some type of service charge on top, did message them about my bill but no reply from anyone also there is no car park and city road is very busy.

Great food. Amazing and helpful staff specially Nawami’s smiling face while serving was really appreciated ❤️ Complimentary Turkish tea and kunafa

Akram and Navami were so friendly and amazing. It was our first time at their restaurant, but they made us feel so comfortable. Food was also very yummy but these guys made it such a beautiful experience for me and my husband. Thank you so much all the team especially AKRAM & NAVAMI for being so kind and funny❤️

Had an amazing experience, one of the best Turkish cuisine I have ever tasted. Portions were huge and charges couldn't have been more reasonable. The best part, tea and baklava on the house at the end. Will Definitely recommend and go again.

Lovely food reasonably priced and friendly and efficient staff

Chicken donar shawarma was fresh, good portion and tasty

We enjoyed our food, but I did not give it a 5 star because there were 8 of us and they forgot one meal so had to wait 20 minutes for the meal to be ready. Thus, when theblast meal arri e everyone else was basically finished

Always amazing. Been here numerous times and the food has been no short of perfect each time. The platters are great value for money with large portions. The hummus is a must try. The staff is always friendly and helpful, do recommend.

The main thing I liked about the restaurant is and that will make me keep going again is the friendly smile of the staff. They were very helpful in guiding through the menu and helped us order. The food was also good. Great ambience as well.

I try many restaurant UK ,important for me test iskender. and pide. İ tested very perfect , service quality perfect, personal sensitive and friendly, price is normal . I like it .