Laguna Kitchen & Bar in Cardiff

A bit slow. Went there just for drinks.

Not the best experience after having a pleasant one several months ago, which is why chose Laguna for my husband's birthday. The 'Pre Starter' artisan bread, butter and oil eventually eventually came it was more like slices of toast. This was instantly followed by the starter. The 'Salmon and dill fishcake with lime mayo and lime' was appalling. After having this the last time which was delicious, this offering could only be described as 2 flat, deep fried frozen, poor quality chip shop fishcakes with zero salmon or dill. No lime and the limpest bit of rocket chucked on the plate. It was appalling. No-one checked on us and it was difficult to get attention in a busy restaurant. This set the tone for the rest of the meal which lacked care, flavour and any 'treat' we had hoped for. The roast potatoes had no crunch, not fluffy and zero flavour. Parsnips had the tough core which made it impossible to cut and eat. The green veg was boring and waterlogged and gravy thin, watery and no flavour at all. Dessert was ok at best. We spoke to the Duty Manager, who was professional and understanding, and he took off the starters and 10% from the food. But, sadly, we didn't enjoy the experience which was a rare treat and would struggle to return, which is a shame.

Second visit to Laguna Kitchen and bar. First visit we found service to be slow, but the restaurant was full and very busy. This time we went earlier as it was a pre theatre meal. The restaurant only had 5 tables full, but yet again the service particularly the drinks service was painfully slow. 20 mins before we had our first drinks and this was only after I had to ask where our drinks were, I also had to get the waiter's attention later on for more drinks. Starters had Scallops, Pate`,Goats cheese and beetroot. A good portion of Pate` with chutney but why scrimp on the toast? There was only enough for half the Pate` Main courses we had Pork belly, and the Steak. Both good but there was no crackling with the pork belly. Dessert Chocolate Fondant was delicious but why have caramel ice cream? This was too sweet, a vanilla or clotted cream ice cream would cut through the richness of the Fondant so much better.

Lovely food. The pork belly was great but a little salty.

Absolutely Beautiful here for food and service. Wonderful place. X

Sat at the bar and had a glass of wine, place was dead no atmosphere used to go there many years ago and it was always busy I guess it's lost its charm , this was about 6.30 on a Friday

Excellent Sunday roast. Two and three course available. Everything was perfectly cooked and I’d highly recommend. Whole experience was 10/10.

Service was pretty non-existent. Ordered from a set meal menu, pressured to say that was all after selecting a main course. Was charge £28 so thought I'd add a dessert since I was being charged. Told they'd take my order after my main. Still waiting. Honestly thought you'd put some effort in for overpriced average food.

Food was delicious, staff quite helpful

Three of us visited Laguna restaurant for the Pre-Theatre menu before a show in New Theatre. It was one of the nicest restaurant experiences we’ve had or a long time. I had mentioned when booking that I am gluten free, our waitress Ella mentioned this as soon as she showed us to our table. She was really helpful pointing out the dishes that were already gluten free on the menu and also suggesting adjustments that could be made to other dishes. I was really spoiled for choice which was quite a treat for me and at no time was I made to feel that I was a nuisance, as has happened at other restaurants. The harissa chicken breast I ended up choosing was delicious and the sweet potato fries were very crispy and enjoyable. I followed with a yummy Eton mess. My friend chose the hake then cheesecake. She sent her compliments to the chef and we pointed out that for her to have cleared her plates was extremely rare. All the staff we encountered were friendly and helpful, nothing was too much trouble for any of them. But Ella deserves a special mention, she is a credit to Laguna. We thoroughly enjoyed our visit; the food was excellent and reasonably priced. We would highly recommend to anyone, especially if going to the New Theatre next door.

Just returned home from having a superb Sunday Lunch ,best Sunday lunch we have had in quite a while. Customer service was perfect.

Visited for a family celebration Sunday lunch as we have enjoyed food in the past in the Plaza. Unfortunately, it didn’t live up to our expectations. Although the starters and deserts were good and the staff were friendly & helpful, the roast was a sad disappointment. The meat & veg wellington was fine but the meal was badly let down with undercooked, un crispy roasties, tasteless gravy and cauliflower cheese that was undercooked and flavourless. Red cabbage was listed as ‘sticky’ but it was just boiled cabbage. Such a shame as this was an expensive treat but I’m not sure we’d rush back any time soon.

It has all the potential - nice bar, attractive dining room, attentive staff - but the food didn't deliver. All very nice but very average and forgettable. The kitchen forgot to add one key ingredient to one of the starters and the food for the main was cold and had to be returned, so we ate at different times. A table next to us had the same temperature issue. Disappointing as there were less than five tables filled with guests so no excuse for this. Clearly, could be a really good restaurant without these basic errors.

We must have had a duff night reading the other glowing reviews. Ate a la carte, evening, 21/9/24. The waiting staff were lovely and helpful but there may have been issues in the kitchen. My starter (scallops) was missing the caviar, which was a disappointment: apparently the chef "forgot" to put on this most expensive of elements. (I was not given the opportunity to ask for the missing caviar short of taking it back to the pass as no one came back to ask if starter OK). My main fine, my husband's potato was cold, not "not very hot" but cold. The table next to us had already complained that their dish was cold. My husband's dish was taken back and recooked and, after quite a delay (and well after I'd finished) returned lacking the finesse it previously had as if the chef had chucked it on the plate in a huff. While watching my husband eat I heard a third table complain about cold food. The place was practically empty. The waitress was great and gave us free drinks. The food could have been great, just so poorly executed tonight.

Great food and really friendly helpful staff. Highly recommend

I really enjoyed my luncheon here...food and service were brilliant, ambience a bit of a let down.,.It. felt like an old cold room a shame really

My pet hate is walking into a hotel restaurant at 8pm & seeing half the room set up for breakfast. Place was practically empty. The pasta dish was inedible as it was riddled with chillis, seemingly the chef likes it this way!

AFTERNOON SEA @ Laguana Kitchen & Bar - 10/10 from us on ALL counts. Seafood selection made up of Prawn Cocktail, Potted White Crab with Melba toast. Chilled Pea & Mjnt Soup, Creme Fraiche. Severn & Wye Smoked salmon, Soda Bread, poached Crevettes, Thai Salmon & coriander Fishcake, Crispy Squid, Lemon, Garlic Aioli & Sweet Chilli & Palate Cleanser of Lemon Sorbet. EXCEPTIONALLY good value @ £20 per person

A great 3 course Sunday Lunch. Started with Soup and nice bread. Lovely Beef with Roadt Potatoes and veg. Followed by Eton Mess. All the food was very good, well presented, hot and lovely flavours.

Afternoon tea for a special birthday.

Very good meal, helpings large! Thanks will be back in a couple of weeks

Excellent afternoon tea, good variety, well presented, exceptional service and great atmosphere.

Went with a friend for a pre birthday lunch. Had the chicken dish which was very nice but the sauce was a bit too rich for me.,next time I'll have it on the side.

Visited for afternoon tea, while the food was nice and service was nice ( a little slow ) I would not return. When we were seated my mother sat on a piece of glass which cut through her trousers and cut her leg which bled. We were told the manager would want to speak to us, he did not come over until he came and handed us the bill. He then asked if he needed to do an incident form and merely said he was grateful when my mother said no. Not impressed as expected more from the hotel/bar - wouldn't recommend which is unfortunate as the food was nice.

Delicious food, friendly staff, would recommend 👌

Nice Very decent cuisine for this “island” 😜 Attentive service, even too much (in fast mode even though we are not in a hurry)

the kitchen with bad product and poorly cooked, without any kind of grace. The waiters were very nice and the place was beautiful, but the food was unbearable.

Lovely staff and really lovely food

Nice place, waited ages to get a drink as the bar person was talking in the other room, also waited 30mins for our food

The Christmas menu has a good choice of dishes. Food is of a high standard.Nicely presented. Excellent service from professional and friendly staff. Highly recommended.

Excellent Sunday lunch. Good choice of starters. The Thai fish cake was spicy and filling. The roast dinner was lovely and plentiful and we were brought extra vegetables and gravy. We unfortunately couldn’t find room for a dessert! The staff were friendly and attentive. Our first visit but won’t be our last!

Superb stay at the hotel….the room was very comfortable, with some lovely added extras, which made the stay even more enjoyable. Breakfast was superb! Possibly the nicest breakfast we have had in a hotel, with plenty of choice on offer. We particularly enjoyed the cooked breakfast. We will most definitely be back!

Fabulous afternoon tea, great value for money & excellent service. The chocolate mousse is to die for. The only complaint would be that we could have done with a bigger table 😊

Nice ambience. Staff polite and service prompt. Food presentation and taste was great. Ordered 3 Gentleman’s afternoon tea and 1 traditional.

A group of us booked the Pink Afternoon Tea in aid of Giving in Pink and it was fantastic, great service from the Restaurant manager, George and the team in the bar - so friendly and attentive. The tea was lovely and we had little boxes to take some home as there was so much food - great to have a little savoury as well.

Went for a late Sunday lunch. Really enjoyed the food and great service from Chris at the bar. Can recommend.

Arrived and had a drink at the bar which was very nice, really pleasing to have subtle background music playing at a good level. Service was okay, relatively efficient, but never seemed to go above. Food: Starters: Had the scotch egg and was very nice, believe everyone else was happy with starters. Mains: This was a real let down 3 had the monkfish, 3 had steak. Having been one who had the monkfish it's got to be up there with one of the worst main meals I've had (both tasteless and overcooked), additionally 2 out the 3 of those who had the monkfish had it repeat on them. The only saving grace on my meal choice was that those who had steak also voiced there disappointment. Dessert: Fortunately there was some redemption and the chocolate parfait was delicious. Overall it was a real mixed bag, but given it wasn't a cheap meal I was left pretty disappointed. Finally if there was one major thing that should change I would definitely take the monkfish of the menu immediately.

Dull Interior with silhouette of plant leaves at the window , low Lighting and very simple looking tables. Not much of interior deco other than a glass mirror at one end at also the open kitchen. Had a party of 20+ in another table so big enough to sit far away from the noise. Negroni was average. Monk fish was tasteless - had a clear consommé which was tasteless, under salted and boiled Potatoes did not taste of any seasoning. The crab tagliatelle on the other hand was the opposite- it was too sweat and too hot( too many chilliest in the dish) Tart tartin was average- a different method with the top not being crispy but inducing the same effect by sprinkling broken biscuits over the top. Service was mostly attentive but distracted by the large party. Thank you for your response dated 20/9- we did feedback to the Waitering staff at the end of the meal and she was going inform the chef of our unhappiness with the meal and suggestions.

Afternoon tea wuth my grandaughter pre University. Great service and attentitive staff. Nothing was too much trouble. Great food and well worth a visit. Thank you

Dull Interior with silhouette of plant leaves at the window , low lighting and very simple looking tables. Not much of interior deco other than a glass mirror at one end at also the open kitchen. Had a party of 20+ in another table so big enough to sit far away from the noise. Negroni was average. Monk fish was tasteless - had a clear consommé which was tasteless, under salted and boiled Potatoes did not taste of any seasoning. The crab tagliatelle on the other hand was the opposite- it was too sweat and too hot( too many chilliest in the dish) Tart tartin was average- a different method with the top not being crispy but inducing the same effect by sprinkling broken biscuits over the top. Service was mostly attentive but distracted by the large party.

Staff were polite helpful, excellent service, we had a gentleman's Tea, if there something that you don't like they will change for you for something else that they have available on that day, would highly recommend this, great venue

Lovely lunch in the bar Great food and service - )even on a match day), especially as we arrived late due to train The dirty fries ordered as an extra in the middle were so nice too, nom nom will be trying to re create those! Thankyou

Pulna mizeriq otnoshenie 1-10 : -0 otdelno kakva beshe tazi muha v picata mi?

Great Sunday 3 course lunch menu, tasty food and good value for money.

On checking out places for a pre-theatre dinner we chose the Laguna as it was close by and the menu looked very varied. We were not disappointed as the food was excellent and well priced as were the puddings. Great to see excellent service too which is rare these days. The maitre d' was excellent as were the rest of his staff and great to see someone who knows how to provide great service and look after his guests. Would definitely eat here again. Only one criticism is that, whilst I understand 'mood' lighting which works well in the restaurant, the rest of the hotel was very dark and gave a bit of a gloomy feel to what should be a welcoming hotel.

Sorry, I can't comment on food as I didn't have any, but what I saw going by looked good.

Très bon restaurant , service rapide et très agréable , ambiance très sympa. Je recommande, surtout si vous voulez goûter des spécialités comme le Pork Scotch Egg , ou le bœuf avec sa sauce a la menthe et au vin (photos)

Great food and exceptional service.

A wonderful dining experience for our 10th anniversary. The staff were friendly, funny and very professional. How nice it was that our waiter opened the wine early allowing it to breath while we finished our other drinks, a very nice touch indeed. Our starters were so nice, I had the pate and it was a very generous portion, if anything there was probably slightly too much pate to toast, but it was so delicious it really didn't matter! Chicken with spinach and mozzarella for main and the mash was the best I'd ever had. Everything about the meal was great, the service was superb and I would highly recommend to anyone looking for something that little bit more upmarket and special. Thanks to everyone who made the experience so great.

On arrival, through the Bar, we were advised that the Restaurant preferred entry via a different route & took us to a Hotel type Lobby - which actually wasn't as nice! We were early so had to wait here for our table but were not then able to order a drink as there was no bar. Once seated at our table our drinks order was taken but was quite a wait for them to arrive - even though 3 different staff had chased them up. The meal was okay. I queried items missing from my dessert course & in fairness they comped that course because of the fault but the odd thing about this visit is, staff were moving tables & chairs around during our time there. This was a special occasion meal for me but the actions/atmosphere felt far from it. I felt the meal was overpriced for what it was and It's not a place to which I would return.

On arrival, through the Bar, we were advised that the Restaurant preferred entry via a different route & took us to a Hotel type Lobby - which actually wasn't as nice! We were early so had to wait here for our table but were not then able to order a drink as there was no bar. Once seated at our table our drinks order was taken but was quite a wait for them to arrive - even though 3 different staff had chased them up. The meal was okay. I queried items missing from my dessert course & in fairness they comped that course because of the fault but the odd thing about this visit is, staff were moving tables & chairs around during our time there. This was a special occasion meal for me but the actions/atmosphere felt far from it. I felt the meal was overpriced for what it was and It's not a place to which I would return.

I had a late Fathers day meal with my 10 year old girl. The service was impeccable and the bar staff made us feel very welcome and made my 10 year old very special drink for her on request. Food was excellent as always, great conversation with the server, she was super cool with my little one. 100% going again very soon!!

I might recommend thick cut chips

We had afternoon tea to celebrate my sisters birthday. Everything went off perfectly. The staff were very helpful and the food was excellent. Everyone had a great time. Would highly recommend for lunch and dinner as well.

The restaurant has very good food. It also has an interesting wine list with some diversity. The service from the staff was excellent. Prompt service and they seemed to love what they are doing. It is a restaurant we would return to.

The food here was really excellent. I was pleasantly surprised. The food looked good and tasted even better. The staff were excellent and the environment also very pleasant. For what was eaten and drunk, the price was very reasonable.

Lovely bar staff, excellent surroundings. Really enjoyed our evening!

Great afternoon tea and breakfast. I would move the toaster though as it causes a logjam with people coming from the hot buffet.

Absolutely fantastic meal and service! The atmosphere was very relaxed and the wait staff were very attentive. Would recommend to family and friends and would love to visit again when next in Cardiff (possibly for afternoon tea next time!)

Fab time enjoying the gentleman's afternoon tea. Relaxing environment and decent staff. Reasonable price as well.

Really good service from friendly staff. We went for a roast dinner and it was fantastic. Highly recommend.

Top quality food. An exceptional experience. Lamb rack and cod were both exceptionally good. Mediterranean vegetables (as starter) also impressive. This is a place for true gastro experience.

Absolutely loved afternoon tea here. Clean and not very crowded, excellent customer service

restaurant was absolutely beautiful, lighting was perfect, temperature was perfect. was sat next to a window with a lovely back drop of beautiful plants. bread starter was very tasty, sirloin was cooked perfectly and the dessert sharer was lovely. very good food for the price and our waiter, anthony was lovely and attentive and had great banter. he made the visit even more pleasant. both my partner and i are autistic and we felt very comfortable at the restaurant. very accessible for wheelchair users and those with mobility issues. music was perfect volume and background noise was not overwhelming

restaurant was absolutely beautiful, lighting was perfect, temperature was perfect. was sat next to a window with a lovely back drop of beautiful plants. bread starter was very tasty, sirloin was cooked perfectly and the dessert sharer was lovely. very good food for the price...

Staff and food really lovely for our afternoon tea as part of our spa package. Dietary requirements were met, plenty to eat per person, so much so we had to take some home with us. Always gave lovely food here so thanks to everyone for...

Great experience and excellent service. 1st time I have been here and it was excellent. The service was very good and well worth a visit. The food was wonderful and a good range of tea's and coffee. Very reasonable price for the quality of food and the service.

Ok where do I start. Ordered drinks from the bar as we waiting for our table to be ready. Two drinks were poured and the others we were told would be brought to the table. Sat down at the table and after waiting 10 minutes...

Great experience as always. Staff very welcoming and helpful, excellent atmosphere and service. Will definitely be back

Excellent service and food. Definitely return

Lovely atmosphere. Gentleman's afternoon tea was amazing. Only had my brandy warm once though.

Hubby loved his burger and he isn’t one to rave about food. His comments: • the burger filled the roll • if they serve that bacon at breakfast then bring it on • that’s the best burger I’ve had in a long time • better...

Really nice ambience in restaurant and good welcome from staff. A suitably short menu so you know it’s going to be freshly cooked. The crab and prawn starter was really good as was the squash and sage filled pasta. The pasta was vegan and tasted...

Good lounge area. Match day experience was good. Team worked hard to keep everyone served, and they did well. One exceptional bartender there- great service and went out of his way to get still water. This man worked at speed, with great skill, flair and accuracy, and is a stand- out talent.

Gentlemens afternoon tea still fabulous.Staff lovely and would definitely recommend

We had the afternoon tea as part of the Relax Spa Experience package. The staff were fantastic - we all had different dietary requirements (regular, dairy free and vegan) and they were very helpful and considerate in preparing the food. The little hot food selection and sandwiches were fantastic, and both the dairy free and vegan substitutes were delicious. The freshly baked scone was everybody's favourite. The dairy free and vegan dessert plates were disappointing though, we didn't end up eating any of them. Lovely choice of teas to choose from and the dining room is very well presented. Decently priced and a fun experience.

It’s several years since we’ve had the opportunity to enjoy a Gentlemen’s Afternoon Tea at Laguna Bar & Kitchen & we weren’t disappointed! From the moment we arrived the staff in the restaurant were so attentive & the food was absolutely superb. Last time we...

Started day with an absolutely relaxing massage then finished day with afternoon tea would highly recommend, service and friendly banter throughout

My Favourite afternoon Tea place having visited many.

We had a lovely Tradtional Afternoon Tea at the Park Plaza, Cardiff. My sister and I take our mum there every year for her birthday and we're never disappointed! Delicious selection of sandwiches and cakes including warm fruit scones with jam and cream and welshcakes....

Went yesterday for a belated Birthday afternoon tea, tbh I wouldn’t recommend it I was this pretty disappointed really, I didnt appreciate sitting too close to others whilst dining with my friend. Only offered one drink with our afternoon tea I asked for more water...

Lovely food. Staff very charming

Lovley modern deco restaurant with great views. This was a lunchtime visit on a Friday. It was quite busy but not to much so. For starter, I ordered the Duck Tian. The presentation was very good, prepared just right and tasted delicious. For the main,...

As a bit of an annual ritual, since living in France, my wife and I book up each year for an annual cream tea whilst we’re back in the uk. We opted this year for the Hendricks Gin special menu and came on the 3rd...

Booked for an early lunch with the family before the panto. Extremely slow service, had to ask twice for menus, took 45 mins for a plate of nachos to arrive and the main meals were poor. The fish smelled awful and was inedible, the steak...

Great food and a big thank you to the staff who were excellent, in all a lovely evening.

Excellent food! Staff were really helpful :)

The Laguna restaurant is in a super high-ceiling room with panoramic windows overlooking the City Hall and Museum. The separate comfortable bar is off to one end of this main room and there is also seating outside for that sunny day. We've eaten in the...

Had a meal here on 22nd December 2022. Firstly it was comfortable and clean. The bar staff were very polite, friendly and accommodating. Excellent service. The food was absolutely fantastic. Both me and my partner thoroughly enjoyed it. They had a DJ on the corner bar playing appropriately volumed Christmas music which was nice. It is refreshing to see great quality in a chain hotel/restaurant. Will definitely be visiting again. Well done all!

Despite the venue being very busy the food, the staff and experience were first class,We were looked after from start to finish by friendly attentive staff and nothing was to much trouble.The food was excellent with a good choice available.George in the restaraunt was on...

I booked a company night out for my team in the restaurant- fabulous service from Anthne - such a lovely personality and gave great service all night - scallops gorgeous and a great wine selection - highly recommend for an informal night out . Had...

Had a delicious Christmas Lunch yesterday - we are friends from our nurse training days - this is the second time we’ve had it at Laguna . It won’t be the last as the service was great - plenty to choose from on the menu...

I always love visiting the Laguna Bar and Restaurant. The food is excellent with a great choice of starters, mains and desserts. I normally visit there with friends and always enjoy it. On Sundays food is served all day so there is a large window...

As a pre-Christmas treat we decided to book a Sunday lunch and chose Laguna at the Park Plaza as friends had been before and recommended. The atmosphere was great, the service was excellent and the food was delicious. Thank you Laguna for getting us into...

Service terrible. After waiting 20 mins for drinks asking at bar several times arrived. Food served but had to ask for cutlery. Knife and fork thrown onto table no napkins. tt table

18 of us went for a birthday Sunday lunch and from the moment we arrived everything was perfect . George and his team ensured that we had everything we needed, the food was served as per our order and we all ate at same time...

I’ve lost count of how many of these we’ve had & the festive one was even better 😍 even though the restaurant was understaffed the service off the 2 waiters/waitresses was great 😊 The atmosphere was great & everything was perfect - can’t wait to...

I booked a 50 min massage, full use of the pool ,sauna n jacuzzi, n also the 2 course. Light meal as a package ... we were both very disappointed with the full body massage! It was done by a lovely lady ,but no pressure...

Beautiful restaurant, superb food and beautifully presented. Restaurant staff very accommodating when we wanted different chairs. The bar lets them down a little, very very slow service. It was my 65th birthday and I wanted a special cocktail I asked for champagne cocktail but they...

Always a good sign when those local recommend a place to eat. I travel for work to Cardiff every month or so and eat depending on what hotel I end up in; this had been recommended to me. Complete revelation, the roast menu on Sunday...