Sarasas in Hillingdon

We went there for an office lunch and they took 2 hours to serve us which meant my colleague had to leave before she was served and a good time was not had by all.

A very good one, after a really long time found proper food which suits Indian taste buds.

It has been noticed by family and friends that the food itself is not bad but quite expensive. Not worthed. But because of location it is running good.

We regularly dine here . The food is always good and very nice atmosphere and friendly staff . One is particular is a waiter called Aziz who goes out of his way to assist you and a very friendly personality. I recommend this place very much

We have been coming to this place for a few years now, but the arrogance and customer service of the management (men) has deteriorated and is appalling. We ordered a rava dosa with masala and when it arrived to our table its looked like dogs dinner / a plate full of Doritos . I have had an onion rava dosa many times here and I asked for it to remade and I was refused. Take it or leave it attitude so we happily left, removed the service charge and enjoyed a delicious kulcha at Kulcha express a few doors down, where we were treated with respect and warm hospitality. Go try Kulcha express food & customer care 5*

Had a great meal, service was great and Manshi was super friendly and helpful.

Very good food and hospitality good

Lovely food, lovely staff and great service!

The last time we came here was 7 years ago. Still amazing food n service. Simple n effective, clean, courteous staff. Great place. Sholay bhaturay, the bhatura is massive like a 12 inch pizza!

Brilliant and tasty curry - on the spicy side - authentic cuisine! And very nice cocktails 🍸 too! A must 🇮🇳 🍲🙌

Fantastic place to eat and drink. Value for money the food n service is quick. Location is superb but parking is off street and needs to be paid.

We have been coming here for 17 years and this is best indian restaurant in UK. Tried 100s of other restaurants but cannot beat this. Amazing food and service. Special shout out to Gagan for his amazing service!!

Beautiful restaurant 😍 Lovely staff 😊 Amazing foods 😋

Amazing atmosphere and very hygienic. Food was too good. Special thanks to Gurpreeth and Vipean for looking after us. We had been many times to this place, it’s worth to visit.

Excellent food of high quality!

We had a small family gathering, and the food was delicious, and the service was good. They even helped us to serve the cake for birthday. A little long wait for food as it was busy on Sunday afternoon, and music could be a bit lower to ease conversation. Other than that, it was all good as it was our second time there.

Had a lovely experience. We had a dosa and uttampam suggest by the staff and its yummy and we had a great experience

Service is very very poor , we ordered food & we didn’t get food after an hour , & they did misbehaved ,

Tasty food but small portions and highly priced. It's a bit of a noisy environment.

Very bad food not tasty i order so many things to eat every thing is worst. Suggestions from my side change the chef.

Very well looked after by Bipin . Thankyou

Never order through Uber App its took 2 hours to reach food to me ,,

Very good food and excellent service

No respect at all I made the call to the store I was asking about the stuff he was rude and he just cut the call .... I like the food here I go very often but the way customer service through call is so worst !!! Very disappointing 😞

I was extremely disappointed today. We have been to this restaurant on many occasions. Today we get told they aren’t many options for someone with a nut allergy. This quite appalling. For starters and mains there was a limited list that the waitress had on her phone. I’ve visited numerous restaurants this month but haven’t faced such a situation. Big let down by Sararas. I definitely won’t be coming here again with my family. You’ve lost a loyal customer.

The dishes were flavorful, well-prepared, and offered a true taste of Indian cuisine. The staff was also friendly and attentive, making the dining experience pleasant and welcoming. However, despite the great food and service, I found the restaurant to be overpriced compared to other Indian restaurants

Very good customer service from all guys working there. Food is amazing

Good is always excellent here and with a huge amount of choices in the menu. Due to the number of customers, service becomes a bit slow but the food is worth waiting for!

Totally amazing experience from the service to the authentic South Indian cuisine. Food was perfect. Will definitely recommend and visit again. Very soon!!

Delicious food and atmosphere, great staff

It’s always very loud and bright here, which is not my preference but the masala dosa and Biriyani dishes are fantastically tasty.

It's a good Indian restaurant we'll maintained

Customer service on the phone is terrible! Get somebody better to answer the phones! No care and I am regular who orders from this place when I want an Indian

It is the first time we experienced bad service Regarding food, The paneer tikka was not presentable because the onions was totally burnt and very badly smoky even we asked them to change it and then they told it is like that after arguing they changed onion only which was not cooked then.

Been coming here for years and the food has always been spectacular! Great all round!

Best south indian. Try sarasas special uthapam.

Today I visited the restaurant and I had very good service very good food very polite staff friendly and I would highly recommend the restaurant the food

Excellent pina colada and good service, food was tasty and perfect.

Staff need to be more professional and approachable Food needs better taste

I just visit over there for the job one of the person he is in bar he said i am manager he is so rude even he dont know how to talk with guest or client whatever.

Excellent food with responsive and courteous service. Manshi excellent in responding without delay and being totally non-inteusive. Excellent overall.

Manshi was excellent Great service

Everything was spot on specially the food and ambience was good too, highly recommend.... Thank u.

Slowest service on record, took well over an hour between starters and mains. If you are hungry, do not come here! Food was very average and very much over priced.

Nice polite staff, great boss and excellent customer service!!

No complaints about the food. But management should reconsider the recent price hike. This used to be our favorite hotel. However, after our recent visit, we felt like the food has got at least 30% more expensive. We are searching for alternatives.

A wonderful place to have lunch and dinner. Good food and good service

Excellent service and food quality. I did not plan to eat here but I thought I would drop by for lunch during work, and it has been a great experience. I tried the diss lunch time dish, very tasty. Staff are superb. Definitely coming here again.

Chicken biriyani was not that spicy ,even I told them to make it spicy.I feel like it was same as biriyani hub's biriyani.

I visit Saraasa with my daughter first time and manshi suggested best option for my daughter she is soo cooperative and very good behaviour and other staff is also so good I tried sarasas special uttpam which was soo nice Must visit 👌☺️

The restaurant is run by people who don't kmow what south indian cuisine is. They don't serve a round another of rice on thali and force us to buy an extra portion of rice and curd. Waiter has a rough attitude and boasts that we don't serve extra. Thali was full of fluid/water rather than the actual curry too much with tamarind and pickled chilli all over with 10% of rice to complete the thali.

Very rude staff the restaurant was not busy but the staff and manager on the shift was very pushy about clearing the table and keeping coming to the table saying have you finished or want to pack the food and when we asked why you guys being like this the staff said this is my restaurant and this our place

Entire staff has changed including Chef. I have been regular customer almost visiting once in 2-4 weeks. Taste has gone horrible especially chutneys and sambhar. Infact the dosa and Utthapam were very average. On top of the direct feedback when given to owner, he seemed less interested and just responded yes, okay. They lost my trust.

I’m Very Sorry for this kind of ratings Please try to improve the quality of foods like Dosas and chutney totally it’s not good enough all just like a water taste, This is true please try to improve and serves a best food. One more request customer service is more important. Thank you

Food was nice but awful waiting times and service was almost 45 min for starters over an hour for mains ordering drinks was a nightmare would take at least 25 minutes and was not even that busy. Really let itself down with poor service and management

Really nice place, well spaced out tables, staff were super friendly and helpful with the menu, Popadoms and chutneys were decent, Chicken Dumpling starter was awesome and had a great kick to the sauce, The Chettinda lamb dish main very good indeed as was the Chilli Masala Dosa, Massala Tea was so good I ordered another and the Mango Lassi was as good as anywhere else, Fairly inexpensive for the quality and setting, would not hesitate to return if I ever find myself in the area again.

Manshi was so helpful and very polite. She has knowledge about food , very friendly and always smile on her face. We are very happy with her service.

Food was OK in this taste, but it’s so expensive But not satisfactory serving size. Will not come again 😕

My favourite South India restaurant. Great dosa, idli and Biryani.

Loved the food.. great visit with the family

Arrived for a quick lunch thali, they didn't have table for 1, but Rushi and Nitin arranged a table in no time. Second visit at this restaurant, and really loved the Non-veg thali, it walli missing puri's. The food was truly tasty. Its just just better everytime👍

South Indian dishes were tasty but North Indian dishes were not so great, in my opinion (and my friends’, who is North Indian) The white sambal served with the dosa is incredible!!

I am surprised by the rating of this restaurant. It definitely deserves over 4.8. Polite staff and best overall food compared to many other places that hold higher ratings in this category. Whenever we feel like eating Indian cusines and mainly South Indian cuisine, we always come here. Call before coming on weekends as it’s completely packed.

Dosa was good customer service by our server (mansi) was terrible. Couldn't enjoy the food because we could smell the toilets.

They make the best food I always order the dosa plain its very good and tasty I recommend this place😉

Dosa was amazing Other food items were ok. Customer service (Mansi) was one of the worst one I have ever had. It made our whole experience terrible. Love the dosas but wont be going back again.

Nice place, not crowded being weekday.

Nice food and service but slight.costly but its ok

The onion masala dosa was ace, and so were the curries. The pina colada cocktail was awful and not the best around, so avoid. Note on the service. The waiting staff were welcoming warmly at first. However, the service that followed was defensive, lacked any smile, and we almost felt uncomfortable with such a service. The waiting staff expect you to set out your own plates, which they put just in front of the lady of the table. I felt insulted as they were expecting me to be doing the service of my table. Well, my husband and daughter did a great job by pulling me back into my comfort zone. But the waiter again was ready to argue or talk with an arrogant tone for no reason at all. The waitress, in the end, was more focused on coming to our table at least 5 times every few seconds to remove every piece of plates that we finished. She could have obviously waited until the end to clear or clear on demand. Well, I left miffed and disappointed and felt that today there was a lack of supervision. One more thing, this place should become more kid friendly by at least offering activities for kids in form of colouring sheets as a minimum.

I went to a restaurant with my friend for dinner, which turned out to be a horrible experience. First, we were given a table right next to the toilets and the kitchen area, where we were constantly disturbed by staff walking in and out. We had to adjust our chairs to avoid being in their way. We ordered papdi chaat, which was dry, tasted terrible, and smelled like it had been made with burned oil. After just one bite, I spoke to the waitress to let her know that the food was not fresh and lacked yogurt and chutney. Instead of addressing the issue, she told me to set it aside and continue with the rest of the meal. This must be a joke! I had to approach the manager to acknowledge the problem. Instead of replacing the food or apologizing, he said they had been serving it since the morning with no complaints. Seriously? I had to ask him to taste it himself to understand what was wrong. The whole experience was so off-putting that we left the restaurant without having our dinner. I will definitely never visit this place again.

Good restaurant with typical Indian menu.

Sarasas special uttpam is very nice Mushroom manchurian Is mouth watering 😋 💕 I strongly recommend...Great place ever .. The service is very nice specially piyush and asizul.

A very lovely restaurant, where staff is always polite and friendly. The food is always top notch, and everything is soo scrumptious 😋 especially their Hakka noodles and mushroom manchurian. The young boy called Nitin I think is always very attentive and friendly. Overall its a lovely place and I always go back here for the food and service.

5star service received by Nitin, trust me I visited many restaurants around. The gentleman was truly amazing with hemis service. If you visit this restaurant ask for him as he will look after you for sure. Apart from this the food is truly amazing, I went for mysore masala dosa being one of the best dishes from india, taste the best. Definitely worth the visit if your around💯

5star service received by Nitin, trust me I visited many restaurants around. The gentleman was truly amazing with he is service. If you visit this restaurant ask for him as he will look after you for sure. Apart from this the food is truly amazing, I went for mysore masala dosa being one of the best dishes from india, taste the best. Definitely worth the visit if your around💯

Good service. Enjoyed the vegetarian thali.

I had spent £300 to celebrate Father’s Day and sisters birthday.As we were going to cut the cake the manager said we cannot allow it and on the other hand there was a another family cutting a cake.

Absolutely disgusting and atrocious! Ordered chicken dishes that were clealy uncooked leftovers of meat. Lackluster of flavours & clearly inediable. Ordered via uber eats, when we complained to management they informed us it was our drivers fault! Even though the chef prepared the hideous 'food' I wouldn't even serve this to an animal. Saras is a complete joke. Jokes on them as Uber also agreed as the pictures of the dishes we provided clearly showed leftovers had been served. Even though we got our money back its disgusting that Sara's tried (but failed) to shift the blame to Uber eats!

Amazing experience with great indian food.Freshly prepared and tasted very good for my liking.Would recommended.

A satisfying very South Indian dinner, their dosa and naan are highly recommended. Of course any other dishes won’t disappoint too. We had a scrumptious meal. Their chocolate dosa is also a must for a perfect ending to the meal. We will be back again. Great and friendly service.

The food is average, terrible service, no one cares about you , you have to wait 30minutes to get anything, they won't even serve starters,

Too GOOD FULL INDIAN TASTE DOSA WAS SO GOOOOD

Really bad experience manager and staff is too much rude they don’t know how to talk with customers they are fighting with customers because they are serving very late not recommended at all

Too much slow service after order they took 40 min which is not good and manager is too rude as well not recommended very very bad experience

Dosa never disappoints - One of the best in west London!

Excellent customer service and treatment by the staff. Great food and mango lassi is a must try.

Thought family wood give this a go, normally at grapes Tandoori - a different buffet style atmosphere just as good - parking here is a tad difficult but def give it a go

Just walked in to this restaurant. Been waiting over 10 mins to order nobody came to the table to take our order I pulled out a drink from my bag which was bought from my shopping earlier the waiter walks up to me tells me I’m not allowed to have the drink as it’s from outside I said okay he then has the nerve to tell me to give him my drink and he’s gonna put it away I said there’s no way I’m giving you my drink I’m not a kid don’t speak to me like that. We just walked out the restaurant. The waiters were talking about us as we walked in. Very unprofessional and your waiters do not have any customer service skills whatsoever.

Perfectooo🫰🏻 The blue glasses are sick🫶🏻💙 Waiters are lovely 🥰

Nice food,me and my hubby like the food special the Doss it was magic you must try

The food was delicious as usual and staff were so kind and friendly. High quality food as expected :)

we are 4 friends for dinner and i order chicken and chicken is uncooked and i when i complain they said its cooked twice but its uncooked soo bad service

Superb food, with friendly and efficient staff, spotless lavatories. Good value for money. The rotis were really lovely.

Nice place for a Sri Lankan restaurant, nice ambience. Poor service- chef is a Bengali, waiters are Punjabi; no one really knew authentic SriLankan food taste. Only good because of the ambience

We are visit sarasas at first time very bad experience with the staff they don't know how to talk with customer very rude the guys are even they don't know how to serve and how to talk with customer as well as manager also don't know highly don't recommend for their behaviour.

I've been to this restaurant twice now, when visiting the theatre.  The first time,  the food was dreadful and tasteless,  and the service was very mediocre.  I don't know why we returned,  but I thought we'd  give them another chance.  The second trip was awful. Both my brother and sister-in-law were ill the following day,  almost certainly from undercooked chicken. The food was even worse than our first trip. What's worse is that the staff are rude, discourteous, and have the attitude that you are doing them a favour by eating there.  I really don't think I've been to a worse restaurant.  Read the other reviews,  as I just have,  there's a common theme of bad service and rudeness. Avoid this place at all costs,  I certainly will be.

I made a reservation for a meal at Sarasas in Hayes on Saturday, April 20th, to celebrate my mum's 80th birthday. We had planned to have a pre-meal at 5pm before attending a show at Becks Theatre at 7:30pm. When booking, I specifically requested prompt service and individual billing for our group. However, the experience turned out to be disappointing. Despite my instructions, some of the food arrived too spicy to enjoy, and some orders were incorrect. The service was slow, even though we emphasized our time constraints. Upon receiving the bill, I was surprised to see a service charge added, which I had not agreed to due to the subpar service. Despite my objections, I was compelled to pay it to avoid further delay. The following day, I reached out to the restaurant to express my dissatisfaction, but received little empathy. After being redirected to the Area Manager, I encountered even more resistance and rudeness, with accusations of dishonesty regarding the service charge and overall experience. In summary, I advise against dining here, as there's a significant risk of encountering both poor food quality and service.

Delicious food, serene atmosphere, lovely staff.

The restaurant is beautifully decorated. The staff were pleasant, friendly, and attentive. We were greeted with a genuine smile and seated immediately. The food was so good. I wasn't sure what we had, to be honest, and I am sorry, but it was dhaal. The spices weren't overwhelming powerful. I could taste everything. The roti we had was crispy but still had that lovely softness to it. I mean, I loved everything about it. The atmosphere, the decor, the staff, and the toilet area were clean and smelt fresh. I don't know about you, but I do like to use a clean restroom. Some restaurants do miss this area. I do not know why? They spend too much time worrying about front of house that they sometimes neglect the restroom. I really dislike going to restrooms to find it unclean. I do look for these things, as it shows me that they take pride in all areas of their establishment. The impression I picked up told me that they enjoy creating experiences for people. That's why people go out to eat, for the experience. I loved this place and will definitely come back. Thankh you

Good Food, good service and good ambience. Everything was quick and professional. Loved it. Good family restaurant. Probably the best south indian i had in london until now. Great. Pl keep it up.