Based on 108 opinions finded in 1 websites
Based on 108 opinions finded in 1 websites
Nº 120 in 542 in Newport
Opinions
Lovely food & great service, would highly recommend and we will be going back! 😊 The atmosphere was a little flat as we were the only ones there but that couldn’t be helped due to the fallout from COVID.
ajlupton1985 . 2020-11-20
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Totally equipped for social distancing. Food was amazing. Tasty, portions great, service fab. Delicious and definitely a place to return to.
Cuddies . 2020-11-19
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Good to see the restaurant busy but considerately spacing the tables - gave us the option of using upstairs restaurant area also. Service was good but not overbearing. Food quality good as usual - all of us happy!
Frequent_flyerUK . 2020-11-16
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Visited the place with friends the food and wine was very nice, the staff very friendly,the ambiance and so beautiful really enjoyed the restaurant.
Adri M . 2020-10-04
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This was a First visit for us, we were looked after, the food was beautiful, The restaurant is spotless clean. We will be returning soon. Highly recommended
thegoodolddays09 . 2020-09-28
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Great service, cleanliness etc. Staff very helpful and attentive. The main thing.... the food fantastic again, this time for four of us - including duck, mussels, steak, pasta dish and starters. Cannot wait to go back again soon !
206karlr . 2020-09-12
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Absolutely fantastic meal on 2/9/20 - great ambience and the food was delicious, along with great service.
JoeLikesEating . 2020-09-04
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We attended the restaurant today having prebooked for a party of ten people. I was aware that the tables would be set apart which was no problem. On arrival, we were shown to our tables upstairs. The drinks order was taken about ten minutes after arrival and the meal order about half an hour after being seated. The started arrived three quarters of an hour after they were ordered. The calamari was a tiny portion and totally inedible having been cooked so long that it couldn’t be chewed, never mind cut. I informed the waiter who went away with the plates. The other server, who I later found out was the manager, came up a short while later and said that they had a new supplier and that the chef hadn’t cooked it before. That was it, no apology or gratuity to make up for two of us not having starters. Two hours after arrival, our food finally arrived. The pork dish was again half the size of the portion that had been served on previous visits, and no vegetables or potatoes were served with the dish. The risotto was tasteless, the lasagna tasted good but again was reduced in portion size from previous visits. The calzone was mostly dough and the cheesy garlic bread had little garlic and next to no cheese on it. Again the waiter asked if everything was okay and seemed surprised when I said it wasn’t. He sent up the manager who said that they were busy. I said that this wasn’t good enough as there had been no apology or being kept up to date on our food order. In response I got a shrug of the shoulders and he walked off! I am disgusted by the attitude of a manager when complaints were made and I cannot believe how much this restaurant has gone downhill since we last visited. This was meant to be a celebration of a family meal out due to family members shielding during the current crisis. The night was ruined by poor food and bad attitude and our regular visits here will never happen again unless the staff attitude changes. Absolutely no concession was given on the bill to the poor food and service which just shows that they have no concern for their customers or the enjoyment of their meals.
Joneses11 . 2020-08-31
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We looked for local restaurants while staying at the Celtic Manor. As the service at the Manor was appalling we decided to eat out most evenings. This was found on trip advisor. What a gem! Great food excellent service and happy attentive staff. We went back on another evening as it was so good. Thanks again. Pizzas and seabass lovely. Kids loved their meals also.
R2146FNjohnw . 2020-08-08
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Wow. My wife ordered a meal from Samremo for Fathers Day as we have had quite a few takeaway meals from here during lockdown what a mistake! My wife went to collect the food and when she returned home the meatballs which we had ordered as part of a larger order were not there so she immediately called the restaurant to be told "I HAVE CHECKED WITH THE KITCHEN AND YOUR MEATBALLS WERE IN THE BAG'. When she said I can assure you they are not again we were told "THEY WERE". So with this completely dismissive attitude we then informed them we would immediately bring the food back to show them. When I arrived at the restaurant with the food I was informed that "we could keep the food but they would still give us a full refund" an offer I of course declined telling the lady that she had really upset my wife by basically accusing her of trying to get something for nothing and pretty much calling her a liar as the kitchen put the meatballs in! She the said I cannt see how this could have upset my wife and that's not what she called her. Now let's just put this in perspective here. Wife: I have not had meatballs San Remo: Yes you have because the kitchen says so Sounds very much to me that the kitchen staff are beacons of truth and my wife is a lying thief! As I said at the start we have eaten here many times and complimented them on their food while also trying to support a local restaurant business in what are very difficult times but if their attitude is to be so defensive thinking everyone just wants to rip them off over a measly meatball dish then maybe they need to seriously rethink if they should be in what is a very competitive and customer service focused business. We shall never return to this place ever again and no doubt they will respond will a whole host of excuses and denials but again let's be honest would a thief take the time and effort to drive back across town to hand deliver the food and refuse to take the food free of charge ?
Jonosb52 . 2020-06-21
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Visited last night with my wife as we love Italian food and had not tried this local restaurant. It will certainly not be the last time we do visit! The restaurant was quiet upon arriving although we had booked ahead (it was a rainy Sunday night!) but we were greeted warmly by the sole serving waiter. The waiter brought menus to our table straight away and gave us a good few minutes to decide what we wanted before taking our order. I had the deep fried mushrooms to start and my wife opted for the Bruschetta, both were excellent and ample in size for starters. For mains I chose the Tagliatelle Pescatore and I can honestly say it was fantastic! The sauce was so rich and there were lots of prawns and mussels in the dish. We don't normally have dessert but we both decided to opt for the tiramisu and although the texture was perfect we both felt it could have been a bit stronger in coffee and booze (But we appreciated that every family has a different opinion on this! We finished the meal with a white coffee each. Compliments to the chef! We thoroughly enjoyed our meal and will be returning the next time we are child free!
chunkwales . 2020-02-17
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We booked a table for Valentine's day. We got there are 8pm. We were seated quite quickly. However, they did not sit us with the menus. The waiter had gone for 5 minutes before bringing menus over to us which was super weird. The waiter came back 5 minutes later to take our drink order which was then sat on the bar for ages before they brought them over. We ordered our starters which took 20 minutes to arrive. The prawns were delicious and the antipasti was nice too. For our mains it took 40 minutes to come out. We were not even spotted for refills on our drinks, we had a lasagna, when it came out it was so burnt you could smell the charcoal. We were not happy with it and told the waiter to take it back. He said "we have to burn it for it to be cooked in the middle" never heard such a most ridiculous comment in my life. However he proceeded to argue before he actually took it back. We had to wait an extra 10 minutes but when it did come out it was delicious. Lots of sauce which was unnecessary but it was cooked well and good amount of cheese.. It took them 15 minutes before they came to clear our tables. Dessert took ages, please never order the tiramisu as it was watery and soggy. The chocolate brownie was definitely the best part of the evening and the crème brûlée was not good. The top sugar was soggy and the it wasn't creamy like it should be it was just a mousse. The scruffy waiter guy took forever to recognise we wanted our bill. The whole experience was not very good. However as the lasagna was nice I've given it 3 stars. We didn't leave the restaurant until 10:16 when we paid our bill. Not ONCE were we asked if our meal was OK. Not once were we approached during our meal to ask if anything was wrong, we were also not asked when we came to pay. Service was super slow and it didn't seem to have a nice atmosphere. It's a shame as I had a takeaway pizza here. We felt the arrogance and the rudeness has put me off ever coming back here.
Dgdjomb . 2020-02-16
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My daughter and I went to this wonderful restaurant for an early evening meal. I had funghi con aglio as a starter, the SanRemo risotto as my main and panacotta as desert. The place is lovely and clean and so is the toilet which is upstairs. The staff are friendly and knowledgeable about the food and wines. They made us feel very welcome. Probably best to book a table in advance as it can get very busy. They also take group bookings.
Jane K . 2020-02-15
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Me and my husband have come here a handful of times and each has been wonderful. The food is divine, the service is professional, friendly and effective. I would definitely recommend this restaurant when stuck for a reasonable, italian restaurant.
rebekahm735 . 2020-02-11
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Have been here lots of times allways excellent but this time was bad got meals wrong and food standard bad and not many people in there 4 others
Michael D . 2020-01-26
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I visited Sanremo just before Christmas 2019 on a works party. I was impressed as soon as I walked in the door. Being greeted well by staff and directed to the upstairs area to join up with our party. The service was spot on. They...
Adam J . 2020-01-14
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Last minute decision to book at table here for a Saturday night. We were pleasantly surprised by the decor, quite little Italian, a young team and great food. Pretty impressed for our first time.
andreaovey . 2020-01-11
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I love Italian food great to find family Italian restaurant in Newport was amazing nice decor lovely food service was very nice location is great just what we was looking for one before new year place was full and great atmosphere and we are on...
574blerimb . 2020-01-05
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I visited Sanremo for the first time with my family having been recommended by friends and wasn't disappointed. Between the four of us we had different starters, main courses and desserts and could not fault a thing with every dish well presented and appetising. I...
Speedofasloth . 2020-01-04
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We went to the Sanremo restaurant for the first time last night to celebrate the new year, what a great find! Lovely surroundings friendly staff and fantastic food I couldn’t fault it, we will definitely recommend this restaurant to family and friends.
gareth_williams17 . 2019-12-31
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I booked this restaurant after the reviews on here. We weren’t disappointed, the food and service was excellent. The atmosphere is the restaurant was really relaxed, very cosy and very clean. I can’t recommend this little gem enough.
Rhiannon P . 2019-12-22
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I would say this was a good find and worth the visit. Does it merit the sense of Italian warmth and could be bothered? No excuse fr slowness without other guests; no excuse for lack of enthusiasm; no reason to treat good customers as a...
Christopher B . 2019-12-19
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After a trip to the Velodrome, 11 of us had lunch here yesterday. Friendly service, decent pizza, pasta and steak. I had the chicken which was excellent. A good time had by all.
KeithM473 . 2019-11-18
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Thoroughly enjoyed an evening here with my Mum. The sea bass with mussels was so well cooked and the tiramisu was delicious. Very attentive and pleasant staff. A real hidden gem.
High5am . 2019-11-09
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First visit to this lovely Italian restaurant. Booked for my mother's birthday and all I can say is I was blown away by the level of service and food. Staff were absolutely amazing making it very special. Will deffo be back and I would just...
MedMunds1976 . 2019-11-05
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Lovely surroundings, pleasant service and very good authentic food. Independent restaurant, so all the perks and personsl touch's that brings. Highly recommend.
tr8v2l3r . 2019-11-05
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We went for a meal with friends, the rustic ambiance was beautiful and busy ,the food was superb the best lasagna I had ever eaten,my mate had a lemon sole which was beautiful presented and delicious,the service was great,highly recommended
megard1 . 2019-10-17
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Been there 3 times now and everytime it doesn't disappoint. The service and food is always exceptional. The quality is always fresh and a real taste of Italy. Best restaurant in newport definitely.
Joanne D . 2019-10-11
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Went to this restaurant for anniversary meal.Absolutely lovely.People friendly and attentive.Food superb.My 14yo son loved his seafood pasta,in fact all meals were delicious.Setting and atmosphere was great,all in all a lovely night. Thank you to all at SanRemo for making our anniversary meal a delight.
lgauntlett . 2019-09-28
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Went here last night for date night meal and the service was excellent which matched the food too. The decor was stunning ... we had a three course meal each and a bottle of Prosecco which I not once had to pour a glass of...
Joanna R . 2019-09-07
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Lovely meal here the restaurant was full on a Saturday night so best to book it you go. All 4 of our group loved their meal we all had 3 courses 2 pasta mains, chicken and fish. Food is well presented and cooked to perfection....
sharonsS4368FS . 2019-08-10
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It's not often you see a restaurant with only excellent or good reviews but it's no surprise when you visit ... lovely food, excellent service and very reasonable prices.
Dave R . 2019-07-26
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Visited this place on a business trip after looking at the reviews for an Italian on TripAdvisor. Pleasantly surprised at the quality of the authentic Italian dishes being generous and flavoursome. Mario the waiter was attentive and the place offered great value for money costing...
Goodfood2day . 2019-07-25
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A clean and tidy restaurant with absolutely great friendly service. I’ve certainly not been to any Italian restaurant in the U.K. though, that does food as authentically and delicious as this. Presentation is excellent but the pasta main course was just beautiful. Wonderfully balanced flavours,...
ChrisJDav . 2019-07-06
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Have been to this restaurant a number of times and had a good meal and good service. Tonight was my pre-birthday meal with my wife. We had the antipasti to start followed by the sea bass with mussels and prawns. OMG. it was amazing. No...
keithw142 . 2019-07-04
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Think of everything you’d expect from an Italian restaurant, San Remo delivers them all! Classic pizza and pasta choices, good selection of meat dishes and deserts, all served by a friendly team. Dining with a toddler has its challenges, but the staff were relaxed and...
Pauldiverse . 2019-07-03
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Out of the way, but glad we found this place, you must try it. Great food, all the usual Italian classic dishes, nice staff, nice decor and only £3.50 for a taxi back to centre of town.
Steven D . 2019-06-10
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During a recent visit to Newport to visit family, we happened into a most surprising Italian Restaurant / Cafe (on busy Caerleon Road of all places) for dinner. First, I have to mention, the reconstruction of the building interior completed by the restaurant owner created...
TasteOfTravels . 2019-05-30
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Went with 4 friends. Great service from the outset and the Menu offered was no less so. Each of us had a great evening. Variety of starters. Fish for 4 for main and a variety of deserts.The quality of the food was tremendous. The vino...
mike k . 2019-05-17
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Love this place, been lots of times now. Took our grandson tonight at around 6.30 for his birthday. Food was amazing as usual. Loved the calamari, always hard to get a good one. Great pizza, loved the pennea dish and as always the staff are...
Juliealcock . 2019-05-03
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I went with my friend on Saturday very busy Fabulous place food and wine selection, the service was excellent and very helpful definitely I will be back..
Adri M . 2019-04-17
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As a well travelled couple, both in the UK and abroad, including several trips to Italy, we have never had such an outstanding Italian meal as we had in Sanremo this evening,. The food was superb and the service was exemplary- remarkable! Be sure to...
MLWales . 2019-04-13
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Been here twice now in the last couple of weeks and both visits have been great, the restaurant is always busy and no surprise, but despite being busy the food is always really good and service is spot on. There's a lovely atmosphere here and...
Melanie R . 2019-04-01
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Went with a group of girls, the food was amazing, the staff were really friendly and the place is beautiful. Definitely recommend.
Laura D . 2019-03-28
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Had a lovely evening at Sanremo last night. The food, service and atmosphere were all excellent. Would recommend to anyone
Igc08 . 2019-03-16
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This was about the 5th time we have eaten here, omg got to be the best restaurant in Newport. Had different food from the menu every time and each was as stunning as the previous. Cannot recommend this enough. The staff are professional, friendly and...
Juliealcock . 2019-03-12
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I went with my wife and daughter. The food was very good and the service great. A nice atmosphere well worth a visit
jimpilgrim . 2019-03-04
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Live up the road from this restaurant.. My god what a treat!!! Absolutely stunning. Every course was great. Give it a whirl.
Carl F . 2019-02-24
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I have been here a few times, each time I have tried a different meal and desserts which have all been delicious! It's a great atmosphere, with super tasty, good quality food. The staff are also very friendly.
jemma w . 2019-02-24
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Been here a few times now and it’s been amazing every time, lovely decor n atmosphere, try the seafood, best in Newport imo
davidbJ4524XF . 2019-02-15
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Family of 6 including a vegan diner. Excellent experience from start to finish. Off menu Risotto made for our vegan diner, sanremo spaghetti was to die for, and tagliatelle amazing! Calzone pizzas also great. We’ll definitely be back and would highly recommend.
Paulie272 . 2019-02-14
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Great night out on Monday group of six . All meals from starters to pudding excellent service and food will be going again.
L6414IFmichaelc . 2019-02-05
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Full marks for presentation of the food, and full marks for the quality. Friendly, attentive staff. Enjoyed our visit.
graemeo2018 . 2019-01-15
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This is the second time we have visited Sanremo, and again we were not dissapointed. The service is 5 stars, waiters are very attentive and the food is such a high quality. Orders taken quickly, Food came quickly despite being busy. Cannot fault this restaurant...
EllieKatuci . 2019-01-05
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We visited as a party of 10 over the Christmas holidays, ages for 10 - 90, and what a great time we had. From the warm welcome, splendid menu (seafood risotto is especially good), to friendly staff.....thank you for such a great lunch....Bravo!
ChristianM-Js . 2018-12-26
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We went on the strength of reviews on here: we were staying overnight in Newport and we were looking for a restaurant that wasn't part of a chain. This one was relatively close to the city centre (about a 20 minute walk). The food was...
Mark H . 2018-11-28
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Great place looks the part with good food and staff.. starters main and deserts perfect ..no complaints 😁 will be back Good size menu so you know everything's cooked to order and cooked right and priced right ..if I had to moan about anything ..no...
S9408HAstephenr . 2018-11-18
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What more can I say, went there tonight for my wife's 50th birthday. Great, attentive (but not "in your face) waiters.. Food was fantastic quality, decent portion size... Will certainly be going back...
Fearless66665403443 . 2018-10-31
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Visited for birthday celebration staff welcoming food served in a timely manner we had 5 different dishes and all were cooked to perfection was even able to have a dessert as all on the menu were nut free which is such a lovely surprise for...
jackie a . 2018-10-25
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Since moving back to Wales I have struggled to find an Italian restaurant in Newport that I liked. A few others are OK, but nothing to get excited about. Sanremo fits the bill nicely, a small local restaurant serving good quality food at good prices....
Richard M . 2018-10-23
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My fiancee and I were on holiday in Wales and decided to spend our last night in Newport on the way back to Guildford and looked for somewhere to eat in the evening and decided to go for an Italian and boy!!!!!! did we find...
Peter D . 2018-10-07
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Lovely modern place with wood all around. Great service from waiters and plenty of them. Pizza was yummy and fresh. No beer on tap was the only missing thing.
JP070766 . 2018-09-28
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8 of us came here on a Saturday evening. We sat just before 7.30 pm and were given a warm welcome. Our orders were taken and our drinks arrived. Unfortunatly we waited until 8.50pm before our food arrived. The food was well cooked, well presented...
sally M . 2018-09-22
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Great food, friendly staff and a great atmosphere. Our meal started with an problem with my original ordered dish, however the staff were more than happy to sort out the problem & return me a fresh dish sizzling hot. We enjoyed a tasty authentic Italian...
JohnnyPCraven . 2018-09-08
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My boyfriend and I , came here at 9:30 mid week. I half expected the kitchen to be closed or closing but they are open to 10:30 . We had a fantastic meal ! I would personally recommend the seafood risotto. The service was great...
megangholyoake . 2018-09-04
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A nice family feel to this restaurant, food is consistently amazing and reasonably priced, service is always excellent no matter what day you go. Staff are very knowledgeable too Will definitely go back again
lisacN4464AK . 2018-09-02
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Delicious meal and fantastic service meant a great night. Seafood Risotto to start was cracking with melt in the mouth prawns. Steak for main, was incredibly juicy and flavoursome. Would heartily recommend!
hanlane2018 . 2018-08-31
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Had dinner last night, the food was excellent in taste preparation and size of portions. The staff were very helpful and friendly and the decor was very pleasing and welcoming. Highly recommnded.
JWalker612 . 2018-08-28
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My wife and I visited on a Saturday evening, and downstairs was full. It's a cosy place and you're immediately felt welcome. Menu reasonably small but looked like it would cater for everyone with classic Italian dishes. Service was smooth and attentive, nothing too much...
redbulluk . 2018-08-27
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Spontaneous meal out and couldn't have asked for better. Amazing food and lovely atmosphere. Really friendly too.
ju1es26 . 2018-08-27
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Don't just look book this restaurant without a second thought. I took my best friend from the USA there last night and the food was superb. This from starters of Whitebait for my friend to the Garlic Mushrooms for my wife and myself. The mains...
dailoco15 . 2018-08-27
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My husband and I went for dinner, and it was delicious. Warm friendly atmosphere. very clean and comfortable. Good selection so choose from Would definitely recommend and will definitely be going back Thank you San Remo
terripreston . 2018-08-24
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My wife and I visited San Remo for the first time and were delighted by our experience. The restaurant is beautifully decorated and in absolutely first class condition. We were attended by two very helpful and gracious Italian gentlemen, who were very much ready to...
Trenchant . 2018-08-24
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Family birthday meal , this was our first visit to Sanremo! Lasagne was amazing , seafood pasta delicious ! Desserts - banoffee pie very very nice ! The setting is lovely , very relaxing and the staff were great ! Open Sunday evenings which is...
LaraT1985 . 2018-08-13
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Visited this place with the friends,no words to describe the feeling when u getting in on this beautiful decor restaurant the relax and comfy feeling,the food was amazingthe home made dessert was delicious the service very attentive and friendly, highly recommended, will definitely b back...
megard1 . 2018-08-01
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This beautiful little restaurant not far from the heart of Newport City is a real gem. The food is superb and the ambiance is second to none. The staff are very attentive and the portions are very generous. Both the meat and the fish dishes...
andrewbH4031ZS . 2018-07-30
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Booked a meal to try this place out. Was not disappointed at all. First class service and delicious food. In fact booked another meal with them the following day. Very happy customer.
Lindsey R . 2018-07-18
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We had a weekend away at the coldra court and eaten at the hotel before so wanted a bit more special So searched on trip advisor and came across sanremo Excellent reviews so booked a table for 1930 on Saturday We arrived and got seated...
stevenmitchell942016 . 2018-07-14
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My wife & I ate here for our wedding anniversary. We both had the mushroom starters which were excellent. My wife had steak with parmesan shavings, which was cooked exactly as requested & was really tasty. I went for the sea bass which was a...
NeilS3110 . 2018-07-14
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Perfect food was wrapped up by the nice service and calming atmosphere. Highly recommended and definitely coming back.
julija j . 2018-07-09
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Absolutely loved the atmosphere and how attentive the staff were. 100% will be going back soon and recommend this to everyone! Food was delicious and tasty. Even gave us all shots of limoncello for my birthday, so thoughtful.
Rebekah B . 2018-06-24
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Visited for my girlfriends birthday meal. The staff were very accommodating and even stayed open another half an hour for us which is fantastic service! The food was absolutely stunning too! I will definitely visit again!
mathewthomas20 . 2018-06-24
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Visited here with friends and was pleasantly surprised with the change. The setting was lovely with friendly staff. I have to be honest and believe that £2.50 for half a pint of coke was just ridiculously steep. My starter being bruschetta funghi was very tasty....
CRads86 . 2018-06-20
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At last - a proper, local Italian restaurant and this area in Newport has been crying out for a decent, independent place for a while. We’ve eaten here a few time since they opened and the food and service are consistently very good. The anti...
Annemarie v . 2018-06-17
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We have been looking for an Italian restaurant near us for a while, we have tried a few but not satisfied until tonight. Italian food is our favourite and I will be back again and again bringing family and friends. I can’t fault anything tonight!...
Dentalnurse101 . 2018-06-16
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We went as a couple and booked in advance. Had a three course meal and wine. The food is reasonably priced, what I would normally expect. The restaurant was clean and tidy, the staff were friendly and the food was lovely. I had mozzarella with...
Jo3772 . 2018-06-03
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Where do I start?! What a beautiful, local restaurant! The interior is stunning and there are plenty of seats, with extra seating upstairs. We Went on the spur of the moment, luckily it was quiet. The staff were very accommodating and attentive, the food was...
Sara W . 2018-05-27
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This lovely Italian restaurant is so relaxed lovely atmosphere. The food is delicious and well presented with all the trimmings. The staff amazing we will definantley return next time with the family.
debsullivan . 2018-05-24
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I have eaten at Sanremo twice. The first time was with my partner and toddler, the second was with family in a larger group. Both times the service was friendly, attentive, polite and with a touch of personality. We asked for meal recommendations, and on...
CSPriest . 2018-05-16
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I have been here a few times now with friends and family, each night we have been made to feel very welcome by the staff. The food is Excellent lots of the menu for all and the prices are very good. I would definitely recommend...
Dancoffey1979 . 2018-05-16
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Gorgeous, fresh food and lovely staff . Will definitely be returning. Would recommend this restaurant !!
Emi1606 . 2018-05-16
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I’ve been here a few times with my family. The food is excellent with lots of choice. The waiters are lovely and very friendly. Providing a lovely service. Nice family restaurant with a lovely atmosphere.
Vicki_b2492 . 2018-05-14
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The restaurant is first class, the food absolutely great and the waiters are so friendly and efficient, we'll definitely be going back soon.
Carolmarktracycerys . 2018-05-12
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Called in for the 1st time for lunch. As a non meat eater I was delighted with the range of the fish options available. Ordered a tiger prawn starter and a sea bass main, both presented and cooked very well. Service was excellent and attentive...
brian s . 2018-04-27
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We booked in for a meal for 4. Staff gave a friendly welcome when we arrived. The menu had some good choices. We all thoroughly enjoyed the food. Fresh, tasty and well cooked. We all enjoyed the food. The chicken is recommended as well as...
stevenwS9985OE . 2018-04-24
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Superb food, excellent portion sizes, great ambience, very reasonable prices and friendly attentive attentive staff. A much better alternative than the big commercial chains In Friars Walk. I will definitely be returning.
Carl W . 2018-04-22
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Wonderful food, very attentive service, thankyou for boxing up Alessandro's, it was all too much, he was sleepy x
Aldo F . 2018-04-21
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Warm welcome, friendly staff, very nice decor. We all had lasagne which was really good. we could see some of the other dishes on the other tables, all looked delicious. Would recommend and will return.
joerad . 2018-04-20
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This is a great place. Food is great , service is great, prices are great for what you get. Take a brolly,you may have to walk to it,as parking can be a problem .
missingman . 2018-04-15
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9 of us went here on Thursday 12th April for an evening meal and was not disappointed. We found it to be a very well run restaurant, staff very friendly and nothing was too much trouble for them. Down to the food, everything was cooked...
chrisrees1960 . 2018-04-15
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116 Opinions
Unfortunately we ordered a Chinese from the Oriental tonight. We ordered a quarter crispy duck, a pancake roll, king prawn chow mein, chicken in cashew nuts in a yellow bean sauce and a curry sauce. They gave us free prawn crackers. It was delivered and the chicken in cashew nuts was very watery, greasy and had no cashew nuts at all, not even one. The king prawn chow mein had just three over cooked prawns in it. We basically spent just over £29 and ate just the duck pancakes and the spring rolls. Out of respect, I called them up to pass on our feedback instead of writing it on a public forum. Only to be told that if I couldn’t see any nuts in the dish that was my problem. Also, that I was a liar and there would have been eight king prawns in the dish. I told her there were just three, she said I was lying and that she can assure me there were eight. I think I'm more in shock at how I was spoken to than the awful food! The lady who answers the phone there needs to learn some customer service skills. I called to give feedback out of respect and she showed no respect, customer service skills or decorum with her response. We weren’t looking for any freebies, just wondered why it was so poor. I won’t be ordering from there ever again and it was an absolute waste of £30, it wasn’t what we ordered and it was mostly inedible. When you work hard for your money and fancy a treat - you don’t expect such a poor standard of food or service. They’ve let themselves down. Disappointing. Avoid.
58 Opinions
Went as a couple on valentines day, and when we arrived we were the only people in the restaurant (and had a booking) however the waitress directed us to sit on a sofa before we could go to our table, this was just an indicator of how the night was going to go... I'll start with the positives, the food was hot and tasty, and there was a good selection of vegetarian options, I definitely suggest the paneer chilli masala! My vegetable vindaloo was not spicy at all however, which was disappointing. Not the best indian food I have ever eaten, but not the worst... Unfortunately the negatives far outweighed the positives. The service was slow and odd, to say the least. The waitress took our drinks order then proceeded to go and wrap cutlery instead of fetching the drinks, eventually they arrived, followed by our popadoms. Our dirty plates from the popadoms were left with us whilst we ate our starters. A long wait later our main courses arrived. Once we had nearly finished the main courses, the smoke alarm went off. No apologies from any of the staff, and no indication that it was going to be turned off. We asked for the bill, and the only other table asked for their food to takeaway, as there was no indication the deafening noise was going to end. We were then informed there was no card machine, so I had to sit listening to the smoke alarm for ten minutes whilst my partner found a cash point. A little advance warning if this would go a long way! As we walked round to the taxi rank we could still hear the alarm sounding. Overall a weird experience, made worse by the constant alarms and chirping from the bar area, and the deafening smoke alarm at the end! A lack of music in a completely empty restaurant makes for a very uncomfortable experience. If this hadnt been chosen and booked as a valentines treat by my partner I doubt I would have visited, and I cant say that I will visit again, as the food quality did not outweigh the issues listed above.
835 Opinions
The.restaurant is absolutely lovely in an oldy worldy pub with a large car park which includes disabled parking. On entering the establishment we were welcomed and shown to our table by an extremely likeable and attentive young man who looked after us throughout our visit and I would say he went above and beyond with his service. We were celebrating a visit of family from New Zealand and friends recommended this venue. Now to the meals, I’m afraid this is where our recommendations must end, the food was poor to say the least and the portions minute, in fact the food looked lost on a dinner plate.. the chips were absolutely awful, dried up, wrinkly and looked and tasted reheated from the day before, these were served in a silver cup, so on the plate was the smallest rump steak I’ve ever seen, it measured approximately 50mm x75mm and half a grilled tomato. I ordered my stake cooked medium it was. Served very well done and tough to chew. The only saving grace were the overpriced deserts which were lovely. I thought everything was overpriced not just the sweets. Would we go again? Definitely not once bitten twice shy I did tip the waiter as he was exceptional