Sandbanks Beach cafe in Poole

Went with family for half a day out, was supposed to get some fish n chips on the beach, I'm not even sure on the menu of this place but as soon as I saw CARD ONLY that was it for me. What's wrong with cash? Or did you get offered money to go card only from a certain card company. £10k wasn't it, alledgely. Anyway, regardless, I'm advising to use establishments that accept GBP in the form of coins and notes. People dont forget!!

Visited for a coffee and cake. OMG. 2 children and a man. Man was OK. Girls useless. I went to order and a young girl was propped up in the corner. I spoke and she wasn't going to. 2 coffees. Capuchinos. And do have any others. Without moving she mentioned 3 others but wasn't going to show me. I ordered 2 chocolate chip coisants. The man put them in a bag. No plates. The girl took the card payment. She woke slowly from her deep sleep. Coffees get picked up at the other window. I paid almost ,£12. Anyway the other girl made the coffee in paper cups. No hello. No thank you. But she was awake. Cake was OK. Nothing special. But the service is dreadful. No attempt to clean the tables. We ate and drank and went for a walk leaving the girls there slumber. We won't go again. I recommend people go elsewhere

Before we made a purchase we asked if we could sit inside with our dog, as it was warm and sunny outside with no shade. The staff member at the counter checked, and said yes that was fine. 15 minutes later a very rude man, the manager I think, came over and started shouting at us that we couldn't have a dog inside (our small dog was lying quietly under the table). Even after I explained we had asked beforehand he continued to shout, be very aggressive, and not listen. A disgusting way to treat customers, and he seemed to have same nasty attitude to his staff as well.

Staff are very rude and not very welcoming, not the cleanest of places, toilets overflowing , waited ages at the counter to give my order for a cup of tea was £2.50 for a dirty mug and a tea bag and hot water, then they ran out of milk!

Ran out of milk, hot food 1hr wait, toilets overflowing .. never again. Appalling Service wait times very long. Staff dis inclined to do anything about these glaring issues.

We like sandbanks beach and have had tea and cake here. Today (16th sept) we tried lunch. A big mistake. Apparently, covid has reduced the available menu choices (??). As long as you want 1 of 3 choices of panini fillings, fish finger or sausage baguettes, with chips or a few other bread options, you are fine. On entry, the guy in charge barked that orders were 45 minutes.. We selected 2 cheese and ham paninis. But, no tea as they had no milk. Minutes away from a tesco too.. so a soft drink. Food actually took 20 minutes. Paninis barely tepid and certainly reheated, not cooked fresh as my wife took only a few minutes to reach the serving area and return to the table after we were alerted by the buzzer we were given. My wife's comment when we took the tray back to the serving area that it was very poor met with a blank face and then a turn away that showed complete ignorance. Just stick to tea and cake, providing they have milk. The even more annoying thing was that the beach cafe next door was shut, so they had 100% of the available trade and mucked it up. Oh well.

Just visited. The queueing is now confusing. The usual queue route has been changed but doesn't work as people come in both ways and end up in a disorganised mess. Comfy seats the used to be there have been changed around. Coffee served in takeaway cups when we were sitting in. Not impressed.

Firstly, this is not the cleanest of places, we only popped in for a coffee and sadly we will not be returning. Staff are very rude and not very welcoming, all we wanted was 2 Lattes, we were then told there was no hot milk ?? Lots of people in the queue in front of us and behind we’re simply turning away as they didn’t have anything in stock, no bacon, no bread, only thing they seemed to be serving was burgers. The Lattes we received were very small and served in disposable paper cups, with soya milk. even though we were sitting inside. The toilets were not clean at all. I would give this place a miss - such a shame as it’s in a prime location.

It is 3.00pm on a Sunny afternoon in Sandbanks-everything is closed-no takeaways, so we went to the Cafe, they do home made Scones, the downside is they do not do BUTTER, you are given a substitute spread, I said 'no thanks' We then ordered 2 coffees, a vacant looking assistant then said 'we have no hot milk' What has happened, has the world stopped because it is September 5th, kids gone back to school so they can't rake in a fortune so they close everything and stock nothing!!!! what are you for????? not worth catering for lesser numbers??? They have the the best location on the South Coast, yet provide NOTHING please give this place a MISS..,.useless Bad enough they don't do breakfast anymore, but this is ridiculous, hope the new owners read this and DO BETTER, than cannot be hard!!!

All the beach kiosks were closed for some reason ( during peak summer season) so we had only one option for buying food on the beach which was here . The queue was massive and they had run out of a lot . The wait for the food was very long . The food itself was awful. We had a takeaway fish finger wrap which looked like a toddler had made it. It was thrown together so it all fell apart when picked up. For over £20 for 2 wraps and 1 drink I felt completely ripped off. It was dry and flavourless with massive chucks of onions and iceberg lettuce and had items missing. I feel like this place is abusing their position of privilege being on such an amazing location . Such a shame . Will bring a picnic next time .

We visited as a family of 10 for breakfast. Most of us opted for either the bacon bap or the sausage baguette. The bap was ok but the small amount of bacon inside was overcooked, dry and tasteless. The baguettes were also dry and hard, and the sausages must have been the cheapest they could source. With a hot drink, each breakfast was over £10 per head which could not be justified. We all wished that we had gone elsewhere!

The place is shabby and the staff rude! No coffee available due to a electrical fault but able to offer tea. We ordered Bacon rolls as no other hot food being offered at that time. The bacon was luke warn and not woth the £5.95 paid. Whilst we sat with our tea all I can say is I wish I hadn't eaten my bacon roll as the 'chef' came wondering out absolutely filthy what should be whites, filthy black trousers and hair just hanging around her face! On closer inspection the place is grubby and could do with a good clean and overhaul! Avoid.

Having queued for 15 minutes to order the food, we then had a 30 minute wait to receive our two fish and chip meals for take away. The fish was thin and the batter was chewy, not crispy as it had obviously been reheated. Couple that with the fact there were only about 20 chips and it made the meal incredibly poor value at £11.75 each. Without doubt, the worst fish and chips I’ve ever had. Dreadful. Although the cafe advertises a 5:00pm finish (very strange time for a beach cafe to finish in the summer), they ACTUALLY finished taking orders at 4:30, so many people who had queued for ages were not able to order. Not very good.

Average fast food with nice outside seating by beach. Very good scones and bad coffee (iced americano ). Dirty cutlery and very used trays.

Fairly quiet due to visiting midweek and schools holidays still to start. Nice fish and chips, good price considering takeaway not cheap at shops now. Downside has to be the parking charges all over Sandbanks! Recommended but will be very busy in season, at time of this review road works causing delays in local area.

We called in on a cold and windy Sunday afternoon, it was fairly busy inside the cafe, but we sat outside on the terrace which does have a glass wall to protect from the wind. There is plenty of outside seating on the terrace with great views of the beach and nearby Purbeck hills. So in terms of location this place is hard to beat. But the hot drinks were nothing outstanding and the cakes pretty underwhelming. Staff were friendly enough, but overall feels a bit like a greasy spoon inside. A shame really as this place could have a lot more going for it if they tried a bit harder.

This is by far and away the worst coffee I've ever drunk. You're a big cafe, you have lots of customers... Get a proper coffee machine!!!

Average fish and chips very expensive with no side salad or peas. The tartare sauce packets were placed under the fish so I was hot

Visited this cafe today, a sunny day but with a cold wind so not nice enough to sit outside. It is right on the promenade with a good view of the waves. The location was really good. It was quite busy around 12.15 on a...

We ordered a Cheeseburger and an Halloumi Burger (both were below average) We ordered chips separately as we didn't realise they didn't come with the meal as they used to , I usually go for one of there Rock Cakes but didn't fancy one as...

We came here last Saturday, it was extremely busy, and I ordered a hot chocolate and a cake,£7 total. Looking at my online banking today, there was this transaction, and another one for £60 with the same company! Had to spend 40 min on phone...

I hadn't been since the COVID started. They are now taking card only, this has nothing to do with COVID as none of the staff wear masks, and they don't ask the customers to do so. The coffee is OK, but the cake was dry....

Yes, it is providing a service to all the many people down here, but it is nothing more than a glorified canteen

Convenient spot looking out over Sandbanks Beach to one side, Poole Harbour to the other and right by the car park. It's an ideal end/turning point for a beach walk from Canford Cliffs/Bournemouth. The service and options offered inside though are just your bog standard...

They used to do a nice breakfast! no longer do it, they used to give loyality stamps, they no longer do it, older Woman who was teaching staff was really unpleasant and rude! They want to earn as much as possible by doing as little...

We came here with our kids after we saw a sign saying “Homemade Cake” First impressions wasn’t great, where there was a number of tables that had not been cleared and tables and floor was dirty, I could understand more if the place was packed....

Arrived here today for Breakfast only to find at 10.50 that Breakfast wasn't available . Lunch menu was available, panini and chips but who wants that 10.50 in the morning . Very disappointed as checked their website in advance to see when they served Breakfast...

Called in for lunch not busy but waited ages at the counter to give my order. Tea was £2.50 for a mug which is extortionate for a tea bag and hot water. Ordered cheeseburgers and one portion of chips. Was given a buzzer to collect...

Whilst walking on the beach we popped in for refreshments as offered a great view of the beach. Several tables were available on the terrace offering a great view of the beach. The menu itself was very disappointing - just burgers and paninis - with...

Went for coffee and scones. The latte was awful - weak and not very hot. Scones were good though. Thought Americano was very expensive. Good location but not very busy for a sunny morning. People were walking out after looking at the menu.

We walked the dogs on the beach and stopped off and sat outside for some lunch. My fish finger wrap was one of the best I’ve had. The lettuce and tomatoes in the wrap were really fresh. My husband had a cheeseburger and he throughly...

When on the beach have fish and chips! So we visited here for some fish and chips. Orders and food were all being taken and served through a door with a table in front of it, for Covid reasons. However, what was clearly obvious was...

What a spectacular cafe. We had a great coffee sat overlooking the sea. Staff were great, didn’t eat there but food also looked very tasty

Fabulous views from the cafe terrace where we enjoyed breakfast and late lunch. Competent staff who dealt with the 10am breakfast queue well with patience. Still busy at lunchtime and they dished up 10 meals at the same time, all hot, including fish and chips,...

Arrived here at 1.30 pm on a sunny, warm Tuesday.. Immediately disappointed with the very limited choices. Basically it was Fish and Chips or Burger. The ONLY choice for my wife was chips. That's it. Not even a vegan burger. How difficult could that be.?...

Ordered fish and chips and sat on the patio area. Left the table for literally 10 seconds and a gull swooped in, grabbed the fish, knocked my drink over before I even got to taste one mouthful! The staff were really helpful and cleared everything...

Had takeaway fish nuggets and chips from this cafe while on Sandbanks beach. Service was quick considering it is peak season. Warm food was enjoyed and it was of good quality. Scampi was heavily advertised on the side of the cafe, although I don't believe...

Just had tea and cake, was ok. Queue was very long, lots of staff but not very fast service, was busy yet 2 on tills teas coffee service, one man trying and working very hard to clear tables..yet floors missed because he was too busy...

It feels like their risk assessment has not been updated since Covid first hit. Their control measures are over the top and slow the whole process down. FYI it’s illegal to not provide toilets for a restaurant with more than 10 seats… Covid or no...

This was our second visit this year to this cafe . On arrival we used the check in scanner for track and trace and had our temperature taken and asked to wear masks indoors . Very impressed . Toilets were out of use form this...

The view from the terrace is lovely, but I was so annoyed I felt like I couldn’t enjoy it. I had one of their homemade scones and had to pay extra for jam, which actually was not a problem, until I had to purchase a...

Just had drinks but wish we had a bacon roll as it looked awesome in brioche bun. Cafe was very clean

This is for the Sandbanks Restaurant Booked the table for 7.15 arrived on time to be told the table was not ready Offered a seat outside told it would be ready in 5 minutes we ordered drinks for the 4 of us waited another 15...

Kiosk right next to cafe. Went to get ice creams for a group of children with disabilities. They refused point blank to take cash. I advised them that this is on fact illegal but they still refused to take the children's money despite me explaining...

Wow can't believe people are complaining about having there temperature tested and having to give covid details!!Takes all of 30 seconds and is well worth it for the views out to sea.Lovely fresh food nice hot drinks staff friendly and polite what more do you...

We went here hoping for a light breakfast, a coffee and a break from the dull weather, the staff were completely unhelpful and rude, when we found all they would make was a bacon roll (two of our group are vegetarian) we got up to...

What a lot of nonsense! Sandbanks.....a lovely beach and a lovely view but.....There is a Sandbanks Beach Cafe that looks nice as well but....they are measuring your temperature by the entrance, taking your name and mobile number, not dealing with cash and the price of a small piece of cake costs you £3.25! The latte was cold and too milky, no coffee taste at all. The cappuccino was OK but both of them were over priced(£2.95 each). Also, the girl asked me that do I want a receipt and yes, I did, and she passed me... just a piece of paper of my card payment, NOT a receipt! Will not go there before all this nonsense will end!

Called in here for lunch. Had to queue and then had temperature taken before being allowed entry. Little choice and in my opinion very over priced. Once seated with your food you then have to run the gauntlet of not allowing the aggressive seagulls to swoop and steal your food - at those prices I’d have fought the gulls! Couple of tables lost their lunch!

Wouldn't recommend this restaurant at all!!! shame because the location is very nice but the food took ages, the service was awfull and they weren't following covid rules at all.

I see how she treat people very disrespectful l think a person Higher than her needs to put her on place,

Awful place... The worst customer service I have ever seen. Staff is not very hygienic, no covid rules are followed, and I found a hair in my food... Very disappointing, I wouldn't go again for sure.

Nice restaurant. However, The red hair lady working there was treating the waitress awfully rude and that’s discrimination, me and my partner were in shocked when we saw that, that’s bitterly disappointing

Good location. The blond guy working by the till has been very RUDE. Food took a LONG TIME to serve. They do not respect the COVID-19 measures in the kitchen.

We've enjoyed the cakes made on the premises for several years ! Wonderful flavours and overlooking the beach and sea gives a special atmosphere. We love it

Enjoyed the food, would recommend, good value, would go again. Not too much choice the staff friendly and welcoming

I’ve visited here a number of times now during the pandemic after a walk and apart from the lovely location with views to the harbour and the beach the other side with a lovely terrace I really want to praise them for the food but even more for making it so covid secure. Temperatures taken on arrival and contact details and always wiping down tables. Well done, you are a shining example of how public places should be run during this pandemic.

Popped in here for a coffee which was nice and two rock cakes. The view out into the beach is lovely. Very covid secure, we had our temperatures taken upon entry and our telephone number taken. I’d happily visit again.

Firstly, I'd like to commend the management on their tight Covid rules & safety measures. Upon entering, your name, address & phone no' is taken, plus a track & trace scan, the staff member on the door also scans your temperature, sanitiser at hand, plus tables spaced accordingly. As for the cafe itself, great service, excellent food, it's on, probably, one of the finest beaches in Britain, what more can you ask for?

Fantastic place from the initial meet and greet when we arrived, food..brilliant!!During the current climate it was lovely being greeted and served by people with smiles on their faces..the whole experience was fantastic and made the afternoon very enjoyable.Social distancing and COVID-19 regulations all adhered to perfectly throughout the restaurant and that made us feel really safe because not every place puts in the effort to make their customers feel comfortable.We definitely go back

I visited this cafe with my Mum to get out of the October rain. We both had pumpkin spiced lattes and enjoyed the views over the beach. It was fairly busy, but spaced out. We had our temperatures checked on arrival.

AWFUL AVOID AT ALL COSTS. Tea for 2 and was absolutely disgusting. Costs a tenner for 2 watery drinks and extremely bland cakes.

What a shame. One our favourite haunts. Standards seem to have slipped a bit. Not the staffs fault either. No toilets open which apparently the council have advised them to do which is odd as every other cafe, restaurant and pub in the area are managing fine. They are still advertising breakfast so after another tough week at work we decided to go for breakfast as a treat only to be told they only do bacon rolls now, at £5.95. Ok as its a treat we go ahead begrudgingly with that. Rolls were dry as no butter in them and no offer of any either. Now it’s a small thing and I guess not everyone likes butter but at that price I feel we should have the option. Even if there was a sign outside stating “no toilets” and “no breakfast being served “ it would have meant we could have made it to another venue in time for breakfast. Oh well it’s still a nice place for coffee

We Stayed In sandbanks for a 4 week vacation .we ate out or had a coffee in most of the cafes and restaurants on the peninsula.As a retired nurse I can say with every confidence that this cafe was the most Covid safe establishment we visited .The staff were friendly ,hard working and the level of constant cleaning was impressive as was the temperature taking and the taking of our details at the door .This is maybe why there could be a bit of a queue at times .eg because of social distance rules when taking customers temps etc.Im afraid queuing anywhere now will become the norm and unavoidable if establishments are sticking to the rules So maybe being a bit more patient in such times is recommended by us all .At the end of the day maybe some of the staff are worried about their jobs and have mortgages or rent to pay .(Rant over ) By the way the food and cakes were very tasty .

Sometimes I would like to understand how someone can write such unfortunate and cruel comments, it is very sad to read something like that when every day you work more and more trying only to make each client feel comfortable at home.Not everyone asks for a coffee with a smile, but I understand that one does not always feel good and although sometimes customers do not show that affection (as in the previous comments), in my case, I will continue to smile and help in everything each one of them.You may not have perfect English, you may forget to put sugar in a coffee, or take a little longer to serve a customer because you are very busy, but I prefer a thousand times not to be perfect and have a lot more education and empathy.Luckily, most clients think like me.

Have been to this lovely place many times. Nice food and coffee, helpful friendly staff and lovely location.

We had a lovely lunch here. The cakes are just amazing. Covid 19 precautions in place and very clean and safe. Wish we had bought cakes to take home.

Visited here on 10/9/20 for a coffee and cake with my husband as I thought it was going to be fab being that it was at Sandbanks, how wrong could I be, I have never seen so many miserable soured face staff in one place, they didn't crack a smile between them. The girl on the till was expressionless and was very miserable. The tables was not being cleared or cleaned and it did not feel Covid 19 Secure. They didn't seem to have any system of cleaning tables . There was a long queue to get in and everything was very slow. It is such a shame because it could be so much better with better management as the location is fantastic but I am afraid it was very poor,toilets also out of order . Think this place needs a major overhaul !!!

Called here for coffee On arriving at Sandbanks - rather a queue and very little social distancing or face masks in the queue. Someone on door taking temperatureS and asking for contact info but not making people put a mask on! Even people who clearly had them didn’t bother as she was so indifferent about it all! We were absolutely appalled at this cafes attitude and people’s behaviour. Would not visit again that is for sure.Review based on safety needs for Covid

Visited yesterday.Had to queue due to restricted numbers ( Covid) . Had temperature & number taken on entry , lovely girl explained procedure for entry/exit. Had gorgeous scone. Good service.

Popped in for a light lunch. COVID 19 precautions were excellent. The food arrived and distance precautions were taken. Food was just what we were expecting.

A nice place to stop for a coffee, maybe a bit expensive but a great location so I suppose they charge for the view!

Went to cafe today -1st Sept- and expected to queue ...which we did and then had our temperature taken before being admitted. All good so far..then it all went downhill from there! The young man with a ponytail was making up the burgers but he wore no apron, gloves or mask and handled all the food with his hands. He touched his face several times and also wiped hands on his trousers and never washed or sanitised hands! When making up the burgers he pressed on them,again with bare hands! At any time this is POOR food hygiene practice but worse in a pandemic! Avoid eating food here until their practice are improved

Went here whilst passing through sandbanks and popped in for some lunch. Good food and nice fish and chips. nice outside terrace as well to look at the coast and boats going past.

Great basic seaside takeaway menu - we had fish goujons & chips plus 2 coffees. Sat directly opposite on sea wall to eat. Gorgeous. All better than expected and well priced considering location. Quick, friendly efficient service.

Three of us stopped by here today with our dogs. We asked for a table and the waitress with limited English asked us to go around the back because we had dogs. We went around the back only to find 2 awful tables in the shade and overlooking the public car park!I confirmed that this was the dog walkers area and another waitress confirmed it was. I suggested she tell the manager that he must lose revenue due to relegating dog walkers to that area. She shrugged and replied that’s how it’s always been.In these struggling times where cafes and restaurants are relying on treasury funding to stay afloat, I suggest this cafe thinks outside the box. Beachside cafes on the continent give far better service. Time to wake up me thinks.

Stopped in here today for a latte and scone, staff behind the counter were extremely rude (others around the restaurant were fine) a young man practically throwing cartons of milk and sugar sachets at you with a really bad attitude. Don't have a job serving people if you're going to have a bad attitude! Sad to say if we do return we will give this place a miss.

We visited here having walked along the front from Bournemouth. Lots of tables available as we arrived fairly early for lunch. Temperature checks on entry to the restaurant however the man on the door either didn’t speak English very well or had poor customer service skills. Ordered fish and chips from the counter staff who seemed overworked and disinterested. No warning was given of delays but after about 10 minutes and seeing others go up to check where their food was we overheard a 40 minute wait! After 30 minutes I went back and asked and was told that we were next. Finally after about 35 minutes it arrived, but without enough cutlery so I had to go to the counter again.The food was good. Nice fish and freshly cooked chips.After the food, we attempted to use the toilets. Told to go in by the same man on the door, then unable to find them we asked someone else inside only to find they’ve been closed so can’t be used!Not in the eat out to help out scheme.A very poor experience all round other than the food which we almost certainly could have got far quicker elsewhere.

We went here for lunch after a dog walk last weekend. We are self distancing and taking precautions as best as possible at the moment and this place is perfect for that. All the staff were wearing PPE and ypur temperature and details are taken on arrival. There is a one way system and seperate entrance and exit and everyone kept their distance. We had fish and chips to take away because no dogs allowed inside or.on terrace but that was fine and the food was amazing very good value for money although there was a mistake with our order due to their buzzer system but was soon rectified. Would highly recommend this place.

Dirty tables floor and windows. No toilets available. Staff very slow and miserable. What a missed opportunity for a great location. Staff serving food scraped up chips that had fallen out of the serving tin and brushed them to the side. I didn’t see whether they were placed back into tin but they sat for a long time on the side.

It is nice to go somewhere there are no dogs allowed. I am not a lover of dogs and this is one of the few places you can go.

Their bacon sandwiches, at a table with a view of the beach, are just awesome. Stopped whilst walking the length of the beach and managed coffee when we got back. VERY highly recommended

Perfect spot. Drinks a little pricey but hot. Appeared clean. Lots of staff. Need to clear tables more quickly

Sandbanks beach cafe should have everything going for it. A fantastic beachside location, smart modern building, large adjacent car park etc.... Unfortunately, on the two occasions we visited, we were totally unimpressed, especially given the obvious poor hygiene standards.Cold food such as cakes were left haphazardly strewn around the various counters. Most had no covering whatsoever. Only two sponge cakes were in cloches. On one occasion, the hot drink preparation area was in a disgusting mess - we felt like walking out. On our second visit, we had coffee and a cake (from the cloche!). The cafe was quiet with very little hot food in evidence. The cake was rather dry and the coffee tasteless apart from the chocolate topping which we didn't really want. We can't really understand this as other cafes serving 'Pelican Rouge' have really nice (and cheaper!) coffee.Whilst eating, we had a chance to observe the cafe's hygiene procedures. The staff member clearing the tables just brushed the scraps onto the floor with his hands and walked away, wiping his hands on his (black) 'uniform'. The tables were reset without being cleaned despite a bottle of sanitiser being clearly visible behind the counter. We expected that the mess on the floor would be cleaned up but it wasn't, leaving a sticky mess of ice-cream, chips, crumbs etc. The cafe wasn't busy but staff were standing around doing nothing rather than paying attention to the fundamentals. We do have to say that the presentation of the staff was really quite poor. We also found the cafe rather over-priced compared with others in the area.

After a walk on the beach with our two dogs we called in here for a snack and a hot drink. Although there is plenty of outdoor seating on the balcony dogs are not allowed there so we were limited to a choice of a few dirty tables round the side. Managed to find one clean table but had to move chairs so we could sit down.The food was excellent as was the service but this time of year with more dog walkers than non dog walkers on the beach I think more of an effort should be made. While we were there at least two groups of dog owners looked and moved on. Next time will go to Boscombe, Southbourne or Friars Cliff beaches where our four legged friends are made very welcome.

Popped in on the off chance as the weather was too bad to take the ferry over to swanage. Sat by the window overlooking the sea and drank tea and ate delicious cakes. Will definitely go back.

Won’t EVER be back - a lovely walk from Branksome rail-station through the wood and the chine to the beach and all the way to sandbanks. I was looking forward to a nice cup of tea and a cake. All I wanted was hot water and a cake (as they don’t sell the tea I drink) & they refused point blank “it’s not our policy to give out boiling hot water” even though I was buying a piece of cake too. I think what they actually meant was you need to spend £2.50 more a out fruit teas which I didn’t like or want. Unbelievable ☹️

Two of us went in for coffee, we also had some of their homemade cake, everything was spot on. They have a large selection of cakes.The staff were polite and helpful, we thought it had a nice relaxed atmosphere, although we were they on a wet December afternoon when they weren’t busy.

Awful customer service. Ask for a cup of hot water for my guest who has a stomach condition and Harry ( the manager) refuses as he has been instructed not to provide hot water! Cold water is ok but not hot!! Needs to be reviewed by the owners ( the local authority??). Not serving the community.

Following a walk along the beach this was a very welcome escape from the cold wind. The fish and chips for £18 for two was really excellent as was the service.

Good selection of food and drinks with plenty of seating inside and out. Friendly efficient staff who always seem happy in their work. Considering the price of property in the area their charges aren’t excessive for this location.

Took a walk along the Sanbanks beach came across the cafe stopped for a cup of tea the cakes and brunch available all looked good.

Called in following a bit of a drizzly walk along the lovely Sandbanks beach. Location is great and the cafe offers views out over the sea and over the harbour at the same time and in this case, a nice bit of shelter.

Visited on Friday with my in laws after trying to walk on the beach and getting blown away. Cafe nice and clean and order taken quickly. Lovely cup of tea and coffee with an awesome view

Disappointed with the coffee today. It seemed tasteless? What are they doing? Not seeing much attention to hygiene in the process.

One of my favourite beaches in the country and this little spot is perfect for a quick drink or a bite to eat while looking out across the sandy beach and the clear waters. Will definitely be back soon!

We were visiting sandbanks-had never been before. We tried to get into a cafe by the yacht club, but it was full (we soon discovered why!!). We then went over to the beach side and went into this cafe. I suffer with epilepsy and one of their lights was flashing so much I was concerned I was going to have a seizure-I got very upset and went outside-my partner continued to order 3 sandwiches. Over priced and greasy. He mentioned the light, he got totally ignored. Very very poor

Called here for a meal with my gluten intolerant partner, who had trouble ordering as the choices were limited. ( apparently they make the fish batter on the premises and decide to include gluten. The beef burgers are from a local butcher, who adds gluten to make them cheaper. you just couldn't make this stuff up .! ) We asked for coke but were told that the machine was broken. We were given a buzzer to alert us when the food was ready for collection but it did not work and by the time the waiter told us, the food was luke warm. We asked for glasses for bottles of drink and were given two filthy ones. When we pointed this out to the gormless boy, he had the cheek to say that they were clean, so we asked for plastic cups. He then stood staring at us with his mouth open as we ate our meal. My partner told me that they had the same flourless cake on offer as he had seen there ten years ago, which denotes a distinct lack of choice for gluten intolerant people. The whole place resembles a cheap tacky burger joint. NOT GOOD. !

Popped in for a latte, wanted a cake or chocolate bar, no such luck, only a few slices of manky cake left, no chocolate bars. Very poor.

Pizza Margarita about 11 pounds, Pizza Pepperoni 14 pounds, very very greasy cheese and simple tomato sauce from a can. Everything dripped off the poorly baked pizza bottom. Big disappointment.

Can someone explain to me why a cafe this popular (and therefore profitable) can't find it within themselves to provide customers with a pot of tea and extra water like most of the UK cafes do? Coffee is from a machine and is distinctly average and another mean measure. The mark up on both of these items is eye-watering so why be so tight? Pick the right day (i.e. not the summer holidays when it turns into beach hell) this is a lovely spot with the outside area overlooking the sea, delicious cheese and fruit scones and plenty of good food cooked on the premises. This in turn makes it all the more infuriating to have to endure rationed hot drinks at silly prices...