San Carlo in Cheshire East

Wow…. Worst restaurant service in 10 years… Firstly, such a shame as the food was great. We arrived 10 minutes before our table time and were seated 50 minutes after it, only after complaining twice to the host. (Felt like they gave us someone else’s table in a panic, as it wasn’t where they originally said it would be.) In the meantime. no pint glasses at the bar (seriously… so we were charged 2 x £4.70 for two half pints…! They said they would charge for pints only, and even though we reminded the team of this before brining the bill, they forgot! Service for mains was slow (busy Saturday, so perhaps forgivable on its own.). Dessert, the waiter took the order, forgot it, came back to check, then forgot to take it to the kitchen. When it did come, it wasn’t what we actually ordered! We tried to discuss with the manager and we could only find normal staff. We asked to speak to her and she was trying to keep away from the wider problems across the restaurant, including ours. We asked to speak with her again and she avoided joining us by the kitchen despite asking - she opted for a discussion in front of other customers at the table. After complaining the manager was sadly just defensive (wait for her response below…). It’s a shame really as she could have rescued the whole thing but she is clearly just inexperienced. Far too young and lacking training. Despite circa 50% discount, genuinely one of the worst restaurant experiences on my life. I’d wholly recommend anywhere else but here… In essence, not enough experienced staff or a decent manager to make this place worth the recommendation. Sad times.

We had a fantastic at San Carlo. The meal was absolutely wonderful, and I can’t say enough about how exceptional and welcoming the team was. Everyone from the door staff to the table service made us feel really welcome. There is also a fabulous selection of food and drinks to cater for everyone. It was one of the loveliest dining experiences we’ve had. I can’t recommend it enough and we will be back.

We went for an early evening meal and were seated at a lovely table with a crisp white tablecloth. The lentil and vegetable soup was very good followed by fillet steak and dessert. Everyone enjoyed their meals and the service was quick and polite. We will return in the near future.

Fabulous night. Great staff. So attentive. I went for the chicken and prawn pasta which was rather disappointing as hardly any chicken or prawns. Other than that we all had the most amazing time. DJ was brilliant too.

The receptionist whom I understand is Greek believes that she ownes the retaaurant was the most sulky artisan that I have ever encountered and as a result of being advised by some individual who purported to be the general manager that if I continued to be rude to his inept staff he would ban me from the establishment I told him where to go and left the restaurant without having anything to eat Not recommended to go to this hostilary

Rita kindly found us a table for 2 at short notice, like within a minute! Had a lovely meal - oysters, bruschetta to die for, pizza and prawns and lobster. Everything was lovely. Waiting start so chilled but helpful. Decor and vibe lovely - DJ playing good songs. Eaten at a lot of places and this one is definitely up there. Looking forward to returning in April.

Over booked their tables so complete carnage at the bar! Took 20 mins to get our first drink. Had to work our way through a 3 deep bar and then struggle to get bar attendees attention as they were so busy. The doorway was blocked as so many people did not have tables ready and the general management of the whole area was shocking. When you pay a deposit for a table you expect it to be ready! Waiting over an hour is unacceptable and obviously brings with it disappointed customers. We found the management exceptionally rude and unhelpful verging on aggressive. We left and fortunately got into a reputable Italian in WILMSLOW albeit last minute with exceptional service. Lesson learned !

Lovely seasonal decorations, warm and attentive staff and quality food at the expected price for the elegance and ambiance.

Service, food and ambience 10/10. We booked a table for my friends birthday and all the staff made us feel really special. Our waiter Antonio was very knowledgable and recommended the best food and wine. The fillet steak is to die for. Definitely the best restaurant in the village by far would recommend to anyone. A special mention to Zoltan and Csaba too who were so friendly and made the night for us.

We had an amazing family meal to celebrate Christmas, and the 3 granddaughters loved Father Christmas. The food was amazing and Billy and his team were really attentive and helpful.

This place is simply stunning. The decor and surroundings are wonderful. Incredible food and the service received from Zoltan was second to none. A great place for family, friends and couples. Highly recommend to all.

Over rated and expensive. We paid over £200 for 4 people. Poor attendance of the waiters- I had to ask 3 times for my glass of wine. I ordered a medium , got a small, charged for medium. We kept asking for ie this and that rather than the waiters prompting. ..... The pizza we had - hmmm, how can you get a pizza wrong in an Italian restaurant??? Oily +++ and vegetables not drained.... One of the desserts- the cup with strawberries etc had possibly cream from one of those ready sprays and min ice cream.. The other food we ordered was very good but the experience we had tinted the day. If you want to run an above average restaurant you have to do it right. We are hardly picky customers and hence decided to continue and to try and enjoy. The service was added - rather than asking if ok as in so many places in UK and EU. I would love to pay service and tip but you have to know what you are paying for.

Went there for my friends birthday- but slow at start, an hour wait for our table which was only made up for by a free foccatia bread however once seated we had the best server Umar- he was personable, polite, and so so lovely he is the best server there!! He met all our needs and continued to check on us through the night and also brought out a cake and sung happy birthday with us for our friend. He was amazing!

Phenomenal spot. Food solid. Ambience amazing. But the waiters are fantastic- huge shout out to Antonio. Couldnt fault him.

"A wonderful experience for my husband’s birthday. Absolutely excellent service and food was top notch. I was even incredibly impressed by the stunning ladies’ room. Nothing was too much trouble and the staff were absolutely lovely."

I went to this restaurant with my children to celebrate my son's birthday. The decor is breathtaking but that's where the excitement ended. We ordered some cocktails and mine tasted like bitter lemon and the food was mediocre. If you go to an expensive restaurant you expect a decent meal. I always have a dessert whenever I go out for a meal but as soon as we finish our main meal we couldn't get out soon enough. The service wasn't the best either. Probably because it was Friday night and it was very busy but even then you make sure you have enough staff for peak times.

Lovely food and service great. We went on a Tuesday night and atmosphere was lively. My husband and son shared a huge tomahawk steak which they are still talking about, Pleased my younger son too with his favourite pasta dish and garlic bread. Cocktails to celebrate end of A levels for my daughter too.

Frustrating evening at San Carlo hosting important customers. 5 minutes after taking our order the waiter returned to tell us that there were no scallops left......as 3 people on our table had ordered a scallop main course, they had to re-order. Later in the evening, 5 minutes after ordering desserts, the waiter returned to tell us that one of the desserts which 2 people had ordered was not available!!! Unbelievable! The apologies offered were scant and there was no offer of any reduction on the bill, or even a free round of drinks....and the bill came with a £43 service charge automatically added. I didn't want to start complaining as I didn't want to cause any awkwardness in front of my customers. Running out of key menu ingredients early in the evening is just not good enough....and not offering any kind of recompense or gesture to make amends is very poor.

A wonderful experience from the moment I walked through the door. Asked a member of staff, near the car park, where the entrance was, and again, door staff. I have no sense of direction *whoops*. Hostess was lovely and directed me to where my friend was waiting at the bar. After a glass of wine, we were shown to our table and our bottle was bought over. After apologising for taking too long to look at the menu, they mentioned it'd be ok to call someone over when we were ready. I'm aware most places would reserve your table for around 2 hours, so when I asked if they needed the table back, we were told not to worry and could take as long as we liked. Icra (hope name is spelt right) was fantastic. Friendly and told us not to hesitate to ask if we needed anything, even helping move the side table and showing me where the rest room was. Planning my next visit back Thank you!

We had a wonderful lunch to celebrate my daughters birthday the staff were very attentive & nothing was too much trouble., The food was delicious & cooked to perfection..I would highly recommend San Carlo in Alderley Edge😊