San Carlo in Cheshire East

I went to this restaurant with my children to celebrate my son's birthday. The decor is breathtaking but that's where the excitement ended. We ordered some cocktails and mine tasted like bitter lemon and the food was mediocre. If you go to an expensive restaurant you expect a decent meal. I always have a dessert whenever I go out for a meal but as soon as we finish our main meal we couldn't get out soon enough. The service wasn't the best either. Probably because it was Friday night and it was very busy but even then you make sure you have enough staff for peak times.

Lovely food and service great. We went on a Tuesday night and atmosphere was lively. My husband and son shared a huge tomahawk steak which they are still talking about, Pleased my younger son too with his favourite pasta dish and garlic bread. Cocktails to celebrate end of A levels for my daughter too.

Frustrating evening at San Carlo hosting important customers. 5 minutes after taking our order the waiter returned to tell us that there were no scallops left......as 3 people on our table had ordered a scallop main course, they had to re-order. Later in the evening, 5 minutes after ordering desserts, the waiter returned to tell us that one of the desserts which 2 people had ordered was not available!!! Unbelievable! The apologies offered were scant and there was no offer of any reduction on the bill, or even a free round of drinks....and the bill came with a £43 service charge automatically added. I didn't want to start complaining as I didn't want to cause any awkwardness in front of my customers. Running out of key menu ingredients early in the evening is just not good enough....and not offering any kind of recompense or gesture to make amends is very poor.

A wonderful experience from the moment I walked through the door. Asked a member of staff, near the car park, where the entrance was, and again, door staff. I have no sense of direction *whoops*. Hostess was lovely and directed me to where my friend was waiting at the bar. After a glass of wine, we were shown to our table and our bottle was bought over. After apologising for taking too long to look at the menu, they mentioned it'd be ok to call someone over when we were ready. I'm aware most places would reserve your table for around 2 hours, so when I asked if they needed the table back, we were told not to worry and could take as long as we liked. Icra (hope name is spelt right) was fantastic. Friendly and told us not to hesitate to ask if we needed anything, even helping move the side table and showing me where the rest room was. Planning my next visit back Thank you!

We had a wonderful lunch to celebrate my daughters birthday the staff were very attentive & nothing was too much trouble., The food was delicious & cooked to perfection..I would highly recommend San Carlo in Alderley Edge😊