Pizza Express in Cheshire East

order was continuously delayed, said 10 mins then kept jumping up to 30 and most food was cold

I paid for pepperoni but there was none.

We made a booking and arrived at a totally empty restaurant just after lunchtime. I don’t mean like a few people, I mean it was apocalyptic EMPTY. We waited at the entrance inside for over 5 minutes, checked behind the counter, there were literally no staff around even in the kitchen. What an utter disgrace of a pizza express, sack the entire staff and reset.

Asked for no mushrooms in the pasta, got loads of mushrooms in the pasta.

We took our two little boys here to celebrate good school reports. After over 1 hour 30 mins wait, will still didn't have our food. Staff seemed more concerned with getting deliveroo food out, rather than tending to the people sat waiting inside the resturant. These people had also been waiting a very long time and were getting restless. Our children could not wait any longer and we had to leave. Ruined our evening and was an abismul service. Very disappointing.

Pizza was cold and driver was a little aggressive despite having been paid a tip in advance. Not good value.

Absolutely horrendously over priced food. We got 10 chips for £6! When I asked the manager she said this is correct and the right portion size. I could not believe it. Will not be returning

Absolutely miserable experience. Food is ridiculously overpriced for the quality/taste. We ordered a garlic bread, clearly indicating it was to share yet the server didn’t mention it was smaller than the size of your hand for £7! The chicken parmigiana was, I’m fairly convinced, turkey not chicken. It was slimy, rubbery and did not taste like chicken. It was either turkey or I’m going to have a very poor time tonight. My mum’s dish arrived boiling hot at the edges but stone cold in the middle, they had it remade and it came out just as cold in the middle. Not sure what the ‘chef’ is doing, the pasta dishes are very clearly microwaved- is it so hard to use a thermometer to check it’s cooked to the right temperature? £40 for two dishes and a starter, £8 on drinks, just miserable. I don’t mind paying that price if the food actually tastes good but both dishes were watery and tasteless. *Edit to add that the server did not charge us for one of the pasta dishes which was much appreciated.*

No food arrived, courier asked for code to cancel order then marked order has delivered. Despicable

Matt was fantastic! Definitely deserves a pomegranate margaretta later on!! Excellent service!

Been here multiple times—always told fully booked while empty tables sit there. Understand reservations, but refusing walk-ins when space is available is unnecessary. Needs a better system.

A delivery driver wasn't assigned until over 1.5 hours after the order was placed. The food arrived 1 hour and 40 minutes after palacing the order. The size of the portion of meatball bolognese was atrocious for the price of around £16, it was a child's portion of food, with no meatballs in sight. The garlic bread was not garlic flavoured at all. Very disappointed.

Food was lovely, except my daughters meal was forgotten, now this is the second time it has happened in this restaurant. It was VERY cold we kept our coats on.

Great cosy spot for good quality pizza and pasta. Excellent service.

Waitress looked greasy and unwashed. She sat out of sight by the toilet eating. Used glasses not removed from table, £7 for a pint is unjustified. Place was empty, I'm not surprised !!

Excellent service. Good menu. Drinks expensive.

Fantastic night tonight for my mother’s birthday; great food and selection of drinks, and our server Kat was lovely and patient with the kids. Birthday cake at the end was a nice touch too. 10/10 no notes

Amazing experience! The staff were very helpful and knowledgeable. One of our son’s has Coeliac disease, it was fantastic to have a huge choice of food and be served by friendly and well informed staff. Will definitely return and recommend the restaurant.

Food was fine , service was not great .

Disappointed with the lack of cheese on the pizza. May aswell given me dough and tomato sauce.

had a lovely meal, our server Kat was excellent, friendly and attentive. she recommended the new Frangelico dessert, which was amazing :-)

Have always loved this restaurant, but now feel for pizza and a couple of drinks this is way over priced. 4 adults and 2 children came to £150. Sorry, I would have liked to have left a tip for the staff but you cleared me out!

Food arrived was cold and pizza base was all soggy not what we expected for almost £40

Missed of the children’s meal, Said they would send it out straight away, never arrived!!! Awful service for the price you pay. Never again!!!

Went to Poynton as Buxton is closed for refurbishment this week. Food is very similar, new menu and prices have gone up again. Staff did not know how their offers worked.

Pizza Express is always a hit with the kids! No different here. Great visit. See you again soon!

Pizza Express Poynton is lovely. The staff are all friendly and very professional. The food hits the spot every time. The app builds up rewards fast. Great discounts for Blue Light Card holders too.

I ordered a pizza and what I thought was a bottle of coke only to find that when it turned up I got a can of coke for the price of £3:55 for a coke, what gives them the right to charge £3:55 for a can of drink absolute disgrace should not be allowed, pizza was not all that either.

Not a delay in courier but in restaurant picking up the order

Excellent food and friendly staff. Will definitely visit again!

We enjoyed a nice visit for an evening meal whilst we were staying locally. Pleased as there was availability and the service / food was prompt. That said, this meal was almost £60 for a couple of pizzas, soft drinks and doughball portions. Obviously the price of everything is going up!

It's ok, but I don't think it's the right place for me. You are limited to only a fairly small menu. If you fancy a deep pan, fully loaded spicy meat with salami and pepperoni pizza, you are out of luck, you won't get it. Even the fairly common "Hawaiian" pizza that many people love, including me, is not an option. The food is good, but I would like more choice.

Came here for lunch today our server was super lovely and welcoming, quick service and yummy food - I been in to get take out before too and had the same experience then :) Thankyou

Went here with my friend for dinner earlier on today and the service was honestly amazing. The server greeted us first thing as soon as we walked in and gave us plenty of time to order without rushing us. The food was honestly one of the best I have ever been too and everything was so hygienic and clean, the environment was calm and quiet and our server was so polite and respectful. We will both be coming again for sure.

Amazing staff and super inclusive ❤️

Hi - I paid for extra olives on my pizza and didn't receive them, everything else was spot on though - could we please be refunded the £1.50

Rather overpriced and not great food

Good pizzas as they have always been, but atmosphere-wise, Pizza Express has turned into Happy Eater these days. If you have small kids and you like eating at McDonalds then doubtless you'll enjoy it, but for everyone else, no. Damned expensive for a bit of bread with cheese and tomato on top as well. £1 worth of ingredients sold for £13? Now come on.

Food was what you would expect from a good chain restaurant. Great GF options. We had the gluten free dough balls (highly recommend!), GF pizza, and Leggera (love the lower cals and what an interesting concept). Really, giving 5 stars for the service which was outstanding. The front of house/server we had on Monday evening was friendly and helpful; we were greeted warmly upon arrival, asked if we had any allergies, offered the ingredients booklet, and was attentive throughout our meal without being too much. I’d come back to this location because of the service.

The waiter was lovely however the portion sizes were tiny and so expensive compared to other restaurants Sadly after many years of frequenting I don’t think we will be returning, just not worth the money.

Great meal as always. Service fantastic and very family friendly. Aimee was our server and couldn’t do more to help

Great meal, service was fantastic from Aimee

amazing food. Dough balls are soft and fluffy and pairing with the pesto is not beatable. love the pizza and pasta and the ice cream was smooth.

Had a 7 year olds birthday party here on a Saturday morning. The kids loved it. The 2 party staff were great. Kids made their own pizzas. Memorable party thanks

The meal was nice, but the coffees were tepid at best.

Excellent service, food and atmosphere 👍🏻

Tall handsome dark hair really nice smile was super helpful provided a great fine dining experience. couldn’t recommend more

Visited on a Wednesday night at 7:30pm. We had booked a table and upon arrival we were seated straight away. The restaurant was quiet. The food was delicious!! We did get the waiters name but he was great; helpful, friendly and attentive. Good value for money. Clean restaurant and toilets. Will definitely return.

Came here on Friday night. Restaurant was busy but the service was brilliant. All the staff were amazing and the food was delicious. 5*

Service and food was lovely - will be back soon as

We booked a table for yesterday at 6pm. We were sat down and ignored. After getting out own menus and waiting 15 minutes for a waiter, we finally had our order taken. We then waited 50 minutes for our food to arrive by which time our young children were over tired and not hungry. In the meantime, 3 take away orders were collected right in front of our eyes. The staff were all working hard but the place was hugely under staffed!!! Why on earth when you can't serve your customers in the restaurant would you prioritise take aways?? Very poor!

Despite everything being nice, I find Pizza Express too expensive for Pizza. I can find other restaurants with equally good pizza for much cheaper. Also, many of the pizzas include spice, which my wife didn't enjoy as much as me.

Thank you for all the Gluten AND Dairy Free options! 😁

Love this branch foods lovely and staff welcoming and friendly

Food was okay, waiter cleared our plates before we had all finished. Pizza was very thin though and not much toppings either for the price you pay would recommend a take away pizza over this better value for money.

A lovely friendly restaurant with really helpful staff and great food.

Everything you'd expect from. Pizza Express in smart spacious surroundings. Fairly easy parking behind. Fast efficient service but perhaps lacking in a bit of atmosphere though we were eating early.

The person who served us was great, but there was another server working mostly the outside constantly coughing, apart from the constant coughing everything was good,

Had a lovely meal with 2 friends and it was great to be able to use my Rewards vouchers. I'd like to mention Dan in particular who was so attentive, checking regularly to see if we were happy with everything. Great service with a smile - thank you Dan.

Just came here with my two hungry daughters 6 and 8. Waited 20 minutes for anyone to come and ask if we wanted drinks. The food was nice but took an hour to come despite the place not being very busy at all. My 8 year old went to ask where the food was twice. Next time we'll go down the road to the newish place instead.

Lovely experience at pizza express Poynton being served by Dan. He was an incredible server; very attentive and lovely guy! Made the entire experience!

Good food and value, staff were polite and friendly. Clean and very presentable restaurant and outdoor eating area. The ability to pay via the rewards app is a good feature. Worth a visit for pizza and other Itialian cuisines.

This particular Pizza Express we really liked. We took our 2 year old. They have high chairs, colouring paper and crayons for kids. The baby food menu also had good choices. The only disappointment was both the Calzonie they offer are very spicy and hot. Otherwise, I would have had one. We'll be going again.

Love this pizza express! However once my friend asked for no gherkins and when we got the delivery, there were gherkins. Not too happy about that. But generally this place is great!

Excellent service. Food came fast and was very tasty. Very busy but staff were great 👍

Great food, great staff, great service.

Waitress at front needs some further training. No introduction no welcome . When we tried to take a seat she shouted across the diner asking "what we were doing". when we wanted to be sat near the window . Walks around as if her dad owns the gaffe. 09.04.23 Sunday evening .

Service laughably terrible even though plenty of staff and manager present. Not even like the place was remotely busy with customers. I've been before and staff have always been friendly and attentive. After today, I won't be returning. There's plenty of other places to go.

Amazing service from staff very friendly

Always enjoy pizza express, but I went for pasta as I already had pizza that weekend and it wasn't amazing. I should have stuck to their namesake dish

amazing food and lovely staff will definitely be visiting again !

Gorgeous place for pizza staff we friendly and welcoming x

Great staff. Great with the kids. Great food and atmosphere. 😁

Had an amazing pizza experience. Sarah, our hands-on server was really attentive. Especially to my fussy kids!! Everything was great. Great Halloween decorations too. Definitely going again.

worse.meal.ever! The waitress today was extremely rude. No introduction, no service with a smile.. I had my 4yr old and 6m old and nana with me. I was trying to divide my attention and instead of being understanding she kept saying "oh right cause you just said this..". everything was hard work. No idea what her issue was but clearly didn't want to be at work. I tried smiling and apologising but she was so cold. I enjoyed a meal here years ago with lovely food, service and it was very family friendly. Honestly, left today feeling like crying. We usually tip well for great service. Didn't tip today due to experience being so poor.

Heard awful things about the waitress and the manager. I’m was going to go yesterday but I heard how one of my colleagues was treated yesterday and I will not go there at all. The waitresses refused to give their names and the manager was apparently very rude, and stuck up towards my colleagues who only wanted to eat there. Since my colleague normally eats out and recommends places to eat to me I normally go on his recommendation , but this was the first time me wanted me to stay away from a place due to the poor attitude he and his partner were shown that day. There were only 5 tables and still they were told that due to staffing issues they were not allowed in due to not having a reservation??? Only 5 tables and they couldn’t accommodate anyone else during a quiet period? No wonder this place is going out of business. Like I said this was the first time he did not recommend somewhere and due to this they will not get my custom ever!

Food is great as always at pizza express. Staff here though are not so great... Don't be surprised to be spoke to with an angry, impatient attitude

Haven't been for a while, but the menu seems new, and we liked it! Nice to have Spirulina or kombucha drinks too as didn't fancy alcohol at lunch and these are top of my soft drinks preference! Staff were great too!

First visit to Poynton PE in a while and did not disappoint! The food was great and our waitress Donna was amazing.....friendly, polite and professional. My favourite restaurant to take the Kids, will definately be back soon 🙂

Excellent service and well prepared food.

Super friendly staff and a great spicy pizza!

Can’t even begin to explain how peeved off I left this restaurant tonight! Booked in for my partner for Father’s Day as a treat off our kids as it’s his favourite restaurant, but this particular pizza express is absolutely shocking! The starters were all fine, can’t really go wrong with doh balls, the drinking glasses we were given were all filthy, ordered the childrens starters and meals but wasn’t sure on what my partner wanted as he was on the loo so she said she would come back to finish the order, in which time, the kids starts arrived and we hadn’t even finished ordering, so they had had their starters and mains before our main arrived, the childrens pizzas had hardly any cheese on them just loads of tomato sauce, and my partners pizza was absolutely appalling, we literally never complain but the experience was that bad! The staff just didn’t care at all, when we told the girl serving us about my partners pizza, she just said ‘oh sorry’ and walked off with the pizza, came back once speaking to somebody to offer to put it back in but it was wayyy past saving, soggy and raw. Once passing on the complaint at the end of the meal, the lady just walked off, 5 minutes later another lady comes to the table who’s customer service was also shocking. Yes, they took my partners raw pizza off the bill, but so they should as he didn’t eat it! So tonight we went out for a meal for Father’s Day for the ‘father’ to leave without having had a meal. Oh, and they also had no penne. Never thought I would have to complain at pizza express, obviously just picked the wrong restaurant as others we have been too have always been great!

Disappointed to have arrived after booking on the phone to be told that they have no pasta in the entire restaurant group due to supply issues. Would have appreciated being advised when we booked rather than it being a surprise as we'd have chosen to go elsewhere. It took 2.5 hours for us to have a meal with the kids and pay, which felt way too long. The restaurant wasn't crazy busy either. Disappointing.

3.5 starts out of 5. Over all was okay Our waiter for our dining experience was great , tipped £5 as she was happy and looked like she genuinely wanted to be there. Customer service skills was great Now to the downfall that put me off ever going back; I had a bolognaise and the pasta was stone cold , i ended up having a mouth full and leaving it, the waitress was very sorry and got her manager, the manager came over and said ‘ what do you wanna do with it’ in a very not bothered voice & then continued to say ‘well you’ve already paid now do you just want a fresh one’ - even though i had paid cash so she could’ve offered some of my money back. If i’m going to be honest the waitress was the best thing about the place

Always like Pizza Express as the menu is very good and the staff are very good and service is very quick. I only dine inside. I am not sure if they have Take Away or Delivery.

Staff were friendly and attentive. This is our preferred Pizza Express to visit in the area.

The food takes so long to come 2 hours 😡😡😡

Visited many times, less than 10 people were seated, service slow. Ordered Niçoise salad, it came without eggs. Staff apologised, explaining they had run out of eggs! There are several supermarkets close to premises. Asked for coffee with hot milk, came with cold. Had to ask three times for jug of water. Very polite staff but standards definitely dropped, disappointed.

Can't go wrong with a Pizza Express, though the food did take a while to come.

Lovely staff and food!impressed by how clean it was

Food is very good and the service is very attentive just not very warm. But I really like this place, has more character than other pizza express sites.

Disgusting, the pizzas where horrible, made me Ans my partner feel really ill after eating, although the dough balls where lovely, the staff kept coming over while eating asking questions, I found this prety rude, I will not be going back,

Annoyed waiter told me the chillies stopped dough rising in my calzone.

Basic easy choice menu , pleasant staff , not over expensive.

Great take away service. Both times I visited they were fast and the pizza was great!

Good service but lacked certain items on the menu

Food was great, service was great. Food delivery little bit slow. Would come again.

Fast service please to do pick up from here as a Deliveroo rider

Fantastic dough balls and calzone, the desert was devine, for a chain it's brilliant and the staff are fantastic, I highly recommend na visit.

Over priced. Food was dissapointing and hardly any cheese on the pizzas. Didn't cut the pizza up so had to use a knife and fork. Staff were friendly but £54 for 2 adults and 2 kids for a small main each is ridiculous