Based on 1.444 opinions finded in 2 websites
Based on 1.444 opinions finded in 2 websites
Nº 857 in 1309 in Cheshire East
Nº 34 of 45 Italian in Cheshire East
Opinions
Spectacular - amazing food and decor
Sean . 2024-10-19
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Tasty pizzas Lovely wine Good service Tasty ice cream
Crystal-Clear . 2024-10-19
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Came tonight for my daughter's birthday, 8 adults 2 children. Beautiful food, really looked after us and the food was stunning. Will definitely go back. Great night, great people, great atmosphere.
Joanna Harris . 2024-10-17
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Why don't I come here more? Faultless.
Michael Bischof . 2024-10-13
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This place was packed but don’t let that put you off, the food and atmosphere really made it worth the visit. The food was great, the service good and the layout of the building really was inviting.
Nick Farrow . 2024-10-09
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Amazing experience here, food was simply delicious and I would go as far as to say it was the best roast beef I’ve ever had, The service was second to none and nothing was too much effort. Highly recommended
Tracie Owen . 2024-10-07
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Nice place, food good and service was good too. It's always busy here - not the cheapest place, but nice for a treat
sally moston . 2024-09-28
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Beautiful restaurant. However, chili prawn starter, very rich buttery sauce was not to my taste. Not enough chili. For £18 for a starter would expect prawns to have been cleaned. Carbonara. Pancetta very fatty and not crisp. Overall the taste was very bland, not well seasoned. Had to request parmesan. Table was next to toilets. Hand dryer punctuated conversation. Would go again and with different menu choices and table I'm sure I would enjoy more.
Dave Bruce . 2024-09-27
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Lovely place for a meal. Had a great late lunch with a great friend
kay glynn . 2024-09-16
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Amazing evening at Cibo. Food and service were excellent. Highly recommended
Stephen Eld . 2024-09-15
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My son and his girlfriend visited the restaurant this evening and had a very disappointing experience. The waiter who attended them wouldn't even look at them as he took their order which led to them being given the wrong order. The waiter gave her a prawn dish instead of the chicken one she ordered & what makes matters worse is that she is allergic to shellfish! My son then had to eat his dish alone while she waited for her meal. They did offer to take her dish off the bill but it isn't the point. What should have been a special occasion was completely ruined, because they were young kids in my opinion. Just shocking! Terrible experience
Ria Cleary . 2024-09-13
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Everything was very good, the only reason to knock 1 star off was it was a bit expensive and the additional 12.5% service charge made it more so. We will come back, but probably only for special occasions.
David DJT158 . 2024-09-02
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The food was out of this world. The service was excellent. Waiter's and waitresses kept an eye on all tables. We dropped a fork on the floor. A waiter came straight to us and replaced it with a clean one. It was a very happy atmosphere.
Andrew Sinclair . 2024-09-01
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Very good ambience and good food. Amazing bar with very elaborate bar menu. Try the cocktails. It was a bit loud but also due to the fact was very busy. Service is good but the fact it was super busy, would have been even better hence 4 stars. Will definitely go back
Anuj Seth . 2024-08-30
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Great food and service, lovely staff. A tad expensive and full of pretentious people.
Peter Moore . 2024-08-18
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Absolutely stunning place with the most perfect HALAL food. Will be returning regularly for date night!
Irsa Imran . 2024-08-17
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Enjoyable Italian in a nice pocket of Wilmslow. Delicious Chicken Caesar salad with very generous portions of protein. Would return if I was in the neighbourhood. Nice prices and good service.
B L . 2024-08-17
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For the price we found the food to be below par, we both had seafood and found elements of it either stale (ravioli) or over cooked (half lobster). Although the atmosphere of the restaurant is lovely, two unnecessary and rude remarks by different servers on amount of Parmesan used (too little apparently) and choice of wine spoiled it for us.
Kevin Byrne . 2024-08-01
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Cibo (Wimslow) in our opinion is a little pretentious and pricy the restaurant has a well presented up market ambiance. We felt a certain surly attitude from one member of staff when booking and on arrival. In fairness the majority of staff were polite and attentive. The food was OK but not outstanding where things really deteriorated was the moment a wood beetle strolled out of the cheeseboard grapes off the platter and across the table. Although off putting our party overall accepted that these things can happen but the attitude of one individual came over as indignation simply saying "Do you want something else" My friend declined suggesting politely that it had put him off and that was that No apologies no expressive concerns. On paying the bill we noticed that the Cheeseboard had not been charged for but wasn't mentioned. Despite the pleasant ambience we will not be returning.
Paul Hilderthorpe . 2024-07-24
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Just Beautiful. From walk in to leaving we enjoyed our experience. 5 star without hesitation. Gian Franco and his team are excellent. Starter, mains and desert in a nice ambiance.
Eser Akyol . 2024-07-14
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Object strongly to being charged 12.5% tip. Only went in for a couple of coffees. Really resent this. Will not be going back again with this policy in place.
Felicity S . 2024-07-01
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Visited Cibo twice with a group of friends over a 6 month period, excellent food, service and atmosphere the first time. On the second occasion the food was again top notch but the service was average...great until the servers swapped and we were served our coffee before our deserts, when we questioned this we were were ignored. We queried if the coffees were ours as we had ordered cappuccinos and what was being served to us was more reminiscent of a flat white as there was no foam. Again we were ignored and the coffees were put down and confirmed they were cappuccinos. It was very odd. This isn't a cheap place to eat and although the food is absolutely worth it, poor service will always override this. We enjoyed our meals here but as a group we will now look elsewhere as this soured the ending to a lovely meal. To the chefs-your food is excellent-thank you.
Krystle-Ann Bowers . 2024-06-30
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The service is excellent but the value for money is very poor. Do not get the lasagne it was devoid of meat. Very expensive
Frazer Thorley . 2024-06-22
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We went to the wilmslow restaurant for our anniversary meal, good service, my husband had soup which was very nice served with some nice bread and we had a cheese garlic bread always very nice but we both had lasagna which really wasn’t the best it was just like pasta with cheese and a couple of bits of mince which was hard to find I actually didn’t finish it which isn’t like me, I was lovely forward to having some icecream as it’s always so nice, but they had raised the price to £8 pounds for 3 scoops which is is outrageous, maybe if u were in Monte Carlo but really it’s a joke and we went to get our dessert from Tesco opposite and had it later at home
katie . 2024-06-22
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I booked very last minute online via the website for Cibo Wilmslow for a Monday evening at 6:30pm for three of us. There isn’t really any parking around the restaurant, so this took us some time to find a suitable place. We were seated immediately, the restaurant was quite quiet but I think that’s to be expected on a Monday. We had our drinks order taken, we ordered the olives, garlic bread with mozzarella and calamari to start. The garlic bread base was fantastic, light and easy to eat. The calamari wasn’t great, it looked like it was from a frozen bag found in a supermarket aisle, the olives were fresh and came with bread and oil. For mains, we had two pasta sea food dishes and a pizza. Mine was the prawn in a chilli and garlic sauce, the other was the prawn in a white wine sauce and the pizza was the Roccatta. The pizza wasn’t presented like a traditional pizza as you’d expect, it was rolled into sections like a wrap. Each pasta dish was delicious, presented well and very good portion size. We found service to prompt but we were also left to enjoy our meal and conversation in peace. We would definitely revisit again.
amyelisemillar . 2024-06-03
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Fun evening in a great atmosphere First class service Great food Real size portions Value for money What more could you ask for ,
Bernard M . 2024-06-01
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Great food and ambience. We love it!
Juwad Nayyar . 2024-05-26
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Excellent food, service and the staff very friendly
mayada tayan . 2024-05-21
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A quality addition to Wilmslow s cafe society
Ian Cole . 2024-05-16
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Some friends and i did a surprise birthday celebration for a friend here and the staff were up to the task and made it memorable and awesome. The food was good and atmosphere was vibrant. Will highly recommend.
Yomi Que . 2024-05-13
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Amazing food, brilliant staff. Highly recommended. Beef & guanciale ragu is of this world!
Paul McCluskey . 2024-05-02
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Amazing place to eat authentic Italian food. We had a variety of Italian cuisine and desserts and all were delicious!!!
Sumukh Shankar Hegde . 2024-05-02
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Great food! Attentive service! Amazing atmosphere!
Matt Fradgley . 2024-04-30
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Overall we had a nice first trip to Cibo. The ambience and the food were lovely but it could have done without being served with a side order of superiority complex from some of the staff (rolling your eyes because I asked for a drink without lemon wasn't necessary).
Stephen Dykes . 2024-04-28
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Do not go, the food was very very poor. The ribs were stone cold with a bit of warm sauce, the steak was ok, the chips looked like they came from the chippy, the bolognaise was distinctly average and the rolled pizza, well that was a joke. To be very fair the staff did replace the ribs and pizza promptly and without fuss but if you are out for some good food it isn’t cibo you should be heading for. The restaurant looks great but very much style over substance in this instance. I won’t be returning, there are many many better places to go locally.
Mark Phillips . 2024-04-28
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Wonderful food in a lovely contemporary restaurant, really excellent value, we have re booked already
Nigel Mark Westwood . 2024-04-24
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Pricey but lovely food. Beautiful place and would definitely recommend.
Wayne Millington . 2024-04-21
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The food tastes great. Worth a visit.
Rajesh “Banerjee” #TravelwithRajesh . 2024-04-20
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Hospitality, atmosphere service was first class. All the staff are lovely and super friendly. The food was lovely and priced fairly. Bar area is a delight, I would dine here again, would recommend.
Fuzz Sharif . 2024-04-13
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Amazing steak! Top quality service and generally very nice experience.
Simon . 2024-04-09
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Gorgeous restaurant, gorgeous food ,brilliant staff 😋😍
Yvonne Delaney . 2024-03-13
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Family meal. Really good food, brilliant choice of wines. Best Italian in tge area
Dot Littler . 2024-03-07
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Great food - tasty, good quality and great service and vibe!
Neeraj Nayar . 2024-03-03
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I had eggs and mushrooms with smoked salmon and sweet potato fries. Fantastic food, service was great......could not find fault. We don't often visit wilmslow, but we will definitely come back to Cibo.
Mark S . 2024-02-28
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Why would you have the most unhelpful person answer your telephone? I had a table booked for eight people the woman on the phone refused to even entertain the fact that one of my party had a dietary requirement. I understand a lot of customers are rude which can be draining, but you should really should treat each customer like a brand new one. 👌 Reviewing some of the other reviews, it doesn't seem like customer service is a priority. Food looks great though.
James Steel . 2024-02-28
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Best spot in Wilmslow! Super tasty food, friendly staff and great place to be.
Beck Phillips . 2024-02-27
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Great setting, perfect for a romantic dinner or a family meet. Food is great and the menu varied.
frederic houinato . 2024-02-21
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Good food + nice and efficient service, I recommend it.
DAMIAN Stepinski . 2024-02-18
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Fantastic food, it was incredibly busy but the staff still worked well together under pressure and went above and beyond to make our family evening special. Thank you
Haley Richardson . 2024-02-15
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I prefer a good old Derbyshire fire lit friendly locals country historical restaurant pub. Not a room full of fakes and no atmosphere!
G GILES . 2024-02-14
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Great pizza. Super soft dough and a few veggie options.
Kane Bennett . 2024-02-11
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First time visiting Cibo last night and was looking forward to dining there. On arrival we were told to wait in the bar until our table was ready even though we arrived on time. We made our way to the bar area which was busy and it took about 15 minutes to get served a drink and there was no available seating due to how busy the bar area was. The bar was full of dirty glasses at one end and only one bar staff serving at the bar. Eventually got a drink and then we were taken to our table. Ordered calamari’s which wasn’t great and I couldn’t finish it so left most of it and when my main course arrived (Ceaser salad) the lettuce was soggy, drowned in sauce and very salty. Overall quite disappointing.
The Beautiful Eyelash Company . 2024-02-10
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Fantastic experience with excellent food and atmosphere.
Ashley Booth . 2024-02-10
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Steak was one of the driest I’ve ever eaten. Sent it back, the replacement was even worse. They did nothing to rectify the situation. Next time cook one of your dads boots it will be less chewy
Face Book . 2024-01-27
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Decided to try cibo wilmslow as we had such a lovely experience in Hale. Was the complete opposite. Staff were arrogant. Staff were blunt and rude. Service was terrible. Definitely sticking to cibo hale as Staff were wonderful.
Syra Ahmad . 2024-01-27
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Went thurs night, was good atmosphere, food good and didn't wait too long, we took friends and they enjoyed it.
Sandra B . 2024-01-26
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Excellent service as always. Immaculate staff. Great food and a lovely atmosphere.
Jon Barnes . 2024-01-25
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Every thing was perfect food service all
Agron Lela . 2024-01-22
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Great restaurant with brilliant food. Staff are attentive and make you feel welcome. Can highly recommend.
Angela . 2024-01-13
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Great food, great service and nice decor!
Tony Hughes . 2024-01-13
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A firm favourite for many in the area. Perfect place to wind down and enjoy time with friends. Grazie
Mel Spencer . 2024-01-13
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Very good overall and the service from nearly everyone was great, apart from one lady who let the team down - a younger dark haired lady was very brusque and didn’t smile once, let alone have any conversation. She also pushed past us once and when I was on the way to the bathroom with my son, I stood aside to let her past and she didn’t even acknowledge us, certainly no thank you either. Came across as very rude. What a shame that’s what stuck in our head more than the rest of the evening. We’ll be back as it’s still very good, but Cibo should have a word with her about it really.
K Lear . 2024-01-08
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My husband and friend had halibut which was excellent, I had veal fungi which was very tough, the sides zucchini were over cooked as were the fries, also the sides were really small compared to Cibo in hale. Good night though but disappointed in food.
Simone Grosberg . 2024-01-07
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Always good nice food nice ambience weloming staff
Tony Davies . 2024-01-05
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We got a last minute table here on New Year’s Eve and sat right by the door. Wasn’t a problem. Fantastic evening, amazing food, excellent service. Couldn’t fault it. The restaurant was rammed all night, and we were never short of a drink, the food was brought out quickly, and it was delicious. We had steaks, ribs, pasta, king prawns. All perfectly cooked. Great choice of wines too. Lots of different waiters and waitresses were very attentive. Great team effort. Also met Scott Mctominay, lovely fella who had a photo with my son! Some Love island chap was in there too, and some Leicester players. Will definitely go back. Not cheap but you get what you pay for, top quality atmosphere, food and service, so worth every penny. Well done Cibo, best restaurant in Wilmslow.
Mr G . 2024-01-03
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Superb all round. Thank you! It was a great place to take my daughter out for her 21st.
Mark Hoyland . 2023-12-27
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Food very good helpful and polite staff.
Mark Robinson . 2023-12-26
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Good food and ambience, but portions left a lot to be desired. We ordered costine di maiale ribS for starters, and I emphasise the S in ribS as we received just one rib at a cost of £13.
Patrick Ryan . 2023-12-22
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I’m sure the food is lovely but I experienced such terrible service from the guy on the door that we ended up going elsewhere instead
TimC10 . 2023-12-21
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Went for brunch, nice atmosphere not too busy and nice
Stacey Holt . 2023-12-21
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Disappointing, we booked a table and stated that we had prams, we arrived there was no ramp and other guests helped us to get the prams inside, we were squeezed into a small space that wasn’t really practical. Ordered drinks 3 out of 4 were incorrect, food came quickly but 1 out of 4 were incorrect. The food is expensive for what it is. Overall not what I expected.
Panda_eyes2 . 2023-12-17
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Whilst the food was really nice the hospitality was very poor. We were left waiting in between orders and meals for quite some time, had to ask for drinks and the bill a few times as it was so long. Waitress seemed to be in her own little world. No one asked about dietary requirements until I raised it and turns out they don't have a gluten free menu but do have pasta so that's all I had. Has potential but sadly I was a bit disappointed.
Joanne B . 2023-12-17
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Beautiful restaurant let down by very poor service. One of our starters was stone cold and had to be sent back… no apology. A replacement came out with our main course which ofcourse we declined. There was simply no attention paid to our table all night. None asked if our food was ok and we had to refill our own wine glasses as no-one paid any attention to what was going on and the restaurant was relatively quiet when we got there. One other really annoying point for such a fancy restaurant was that nobody offered to hang our coats. Whilst the food was good the service is shocking.
HFPITT . 2023-12-12
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Went for brunch today with family. Gorgeous food and great service, definitely going back
cameron craigie . 2023-12-08
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Very busy Saturday night but great atmosphere and well looked after
Becky Kelly . 2023-12-07
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Could not fault food or staff, well worth going again, the service was exceptional, maitre de a great host , as was head waitress who served us
Graham F . 2023-11-29
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Coffee not good Food ok but expensive Service poor Noisy with lots of hard surfaces making conversation difficult. This place likes to think it is a great recreation of Italian high café culture but it falls short on every aspect except the prices.
Mark Schaefer (Spectrum Plant) . 2023-11-28
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Amazing atmosphere always buzzing lovely team and delicious food
Sami Majzoub . 2023-11-28
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This is a great restraunt I’m going back 10 December
IAN KAVANAGH . 2023-11-28
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Slightly disappointing. It was good but not exceptional. Table we were given unsuitable for 6. Chilli in pasta definitely not listed in menu.
Janette Davies . 2023-11-25
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We were asked to vacate table after 53 minutes which made us feel very unwelcome and spoiled our birthday lunch !!! Really poor customer service as we booked in advance and had not even finished our drinks. I won’t be recommending to my friends. Patricia
Verity Charnley . 2023-11-25
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£19 sea bass pasta dish was cooked well but comprised tiny portion of fish. Waiting staff were purely focused on turning the table around as quickly as possible, even attempting to take unfinished plates of food and glasses away.
Jimmy_James_Sale . 2023-11-19
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Time and time again the red wine steak sauce is like water . Too thin . Dropped of the steak and splashed into my lap staining my clothes it is so watery thin .
Roam23647131801 . 2023-11-18
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I’ve been going to Cibo for more than five years since I’ve lived in Wilmslow, and while the food is very good, the overall level of quality has greatly deteriorated. They have invested an incredible amount of time and money in expanding the restaurant, but they’ve neglected a very important aspect: service. They are seriously understaffed, and the staff they have seem incredibly overwhelmed and stressed or just downright disinterested. We waited 20 minutes past our reservation to get our table, and then another 15 minutes before a server attended to our table. To be fair, there was one server who was responsible for at least 30 covers. This is poor management. Our “nibbles” and starters arrived simultaneously despite being ordered separately. After finishing our mains, we were completely ignored and not offered dessert/coffee/after dinner drinks. After another 15 minutes of no service, we requested the check, and Cibo lost out on increasing the tab for our table (lost revenue, smaller service charge). Seriously, Cibo, get your act together because right now, you’re all flash and lacking substance like so much happening in Wilmslow. Remember, flashes fade. The glitterati will only love you for so long
Mary M . 2023-11-15
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Cibo Restaurant left us disappointed as they forgot our orders, had a 30-minute delay in providing a high chair, and the overall food quality was just average. The experience was further marred by a lack of child-friendliness. Improvement in service is essential for a more satisfying dining experience.
I L . 2023-11-11
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Decided to give the 'new' Cibo another go. We had previously found the service to be poor but had hoped that having spent all that money and time on the refurbishment there would be a sense of a new start. But no, service was dreadful, indifferent. Frankly felt a bit of an inconvenience! To top that, food was average and expensive. Despite this being a local restaurant and wanting to support local business, we will certainly not be going back!
Grazyna M . 2023-11-06
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Very busy so a bit chaotic and very noisy but the food was excellent
Simon Whittingham . 2023-10-27
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Lovely service, average food, high price for what it is and no vegan options on menu unlike most other places around, which is really disappointing
Clare H . 2023-10-23
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NEVER AGAIN WOULD WE GO TO THIS PLACE. I WILL SPEAK ONLY FOR MYSELF ON THIS REVIEW ( but my family share the same feelings) I HAD OLIVES FOR STARTER, AND SPAGHETTI BOLOGNAISE FOR MY MAIN PLUS TWO SMALL GLASSES OF LIME AND SODA WATER. THE MAIN MEAL WAS NOT THE BEST IVE EVER HAD BY A MILE, I WAS NOT EVEN OFFERED A TOPPING OF PARMESAN CHEESE. BUT WHAT OFFENDED ME WAS BEING CHARGED £12 FOR TWO GLASSES OF SODA WATER AND LIME
Tommy H . 2023-10-21
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Food was great - we all had garlic breads (tomato and chilli, cheese and plain )all very good, I then enjoyed the lobster ravioli which was coated in a lobster bisque making it very enjoyable indeed. Service was top notch and the ambiance was really god particularly for a Thursday evening.
Roger Watterson . 2023-10-17
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We visited Cibo for a Sunday evening dinner, having come to Wilmslowe the evening before a business appointment the next morning. Despite having no reservation, we were warmly greeted and made to feel welcome straight away and invited to sit at a really nice corner spot by the main window. Service was lovely and friendly, the food was brilliant, authentic Italian dishes. I can highly recommend the spaghetti carbonara.
Bill Ward . 2023-10-12
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Quintessential Italian with an english twist. Good food. Good service. A nicely appointed bar. A lot of people so make sure to reserve.
Thierry Dandache . 2023-10-10
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First time in Manchester, & First meal in Manchester, this place was very good place for wine & dine. Food & Service was amazing , the only downfall was the tiramisu was so big portion, but apart from that it's faultless.
Paul . 2023-10-08
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I've never had a bad experience at Cibo in the past probably 10 years that I've been going. The staff are so incredibly welcoming and helpful, the portion sizes are great and so many options!
Becky Smith . 2023-10-07
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Relacin atmosphere .Finger liking food It makes you feel like you are in Italy 🇮🇹 Well looked after by the staff
stefan bala . 2023-09-28
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I booked the table for my dads birthday, I am always careful to flag my celiac allergy in advance and the staff gave me an allergy menu. There was no tick next to the ribs starter on the gluten column so I ordered them. The waitress who took me meal told me she had flagged the allergy and they were made and served by the kitchen. I was halfway through eating my meal when the manager came over and told me it had gluten in. He then proceeded to tell me that it was me who had read the menu wrong and that the tick for gluten was actually in the fish allergy column (which is not true as the details for pasta were correct) and that was a disclaimer on the front page of the menus that the ribs contained soy sauce (but it was not marked as containing a gluten allergy). Despite the fact I had to make myself sick at the restaurant to avoid being unwell and have been sick all night all that was removed from the bill was a £36 bottle of wine, so we paid £200 for a meal that was not fun or enjoyable due to this experience. Do not go here if you have an allergy, the allergy menu is incorrect and staff are not trained or knowledgeable on allergy’s.
4emiliao . 2023-09-27
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The food here is absolutely amazing can't fault it at all.
FIZzleD BuDGIe . 2023-08-11
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Cibo has a great interior but thats about as far as the positives go, If you're coming here just for drinks then you'll enjoy it but if you really like your food you maybe disappointed, I have been 4/5 times with either work or friends and each time the food has been below par and everyone else with us agrees. Prices are only high as they know they can get away with it as the high price certainly doesn't purchase high quality food you would expect. If you are after a similar decorated place to this, there is one just 15mins down the road in Congleton (I wont mention the name), food is always delicious and with great portions. Hopefully Cibo change food suppliers but doubtful, it been like this for the last year or 2.
R P . 2023-08-09
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This is a great place for dinner and having a night out with family and friends. Great food and a selection of wines. Customer attention was excellent!
HildebrandoQ . 2023-08-08
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Had a great Christmas meal with the family. It's very busy but the staff are great
Phil Barton . 2023-08-06
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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44 Opinions
Had the Lunch special must say it was ten out of ten ! lovely varied menu something for everyone all cooked to perfection , the service from the waiter was superb. We all enjoyed it and will definitely be back !!
660 Opinions
Visited on a Friday evening, seated upstairs. Ordered the Gamberi (king prawns in garlic oil) and the bruschetta to start with followed by Posh Hawaiian and Capra (goat cheese) pizzas with Pastaccio gelato and an Affogato (vanilla gelato, Amaretto, espresso & biscotti) for dessert. The food tasted authentically Italian, a very welcome change from the bland offerings you get from so many other places. Everything was fresh and delicious and reasonably priced too. Service was friendly and attentive despite the restaurant being busy (appeared to be family run) and the soft Italian music added to the ambiance without being intrusive. Modern decor with comfortable seating and good sized solid tables upstairs. We were visiting the area for a few days and searched Italian restaurants in Crewe. Delighted we chose Gio’s. Can highly recommend.
437 Opinions
had a lovely meal, our server Kat was excellent, friendly and attentive. she recommended the new Frangelico dessert, which was amazing :-)
1896 Opinions
Vegetarians avoid! Gnocchi is absolutely disgusting, it’s floppy and sticks to every bit of your mouth. The olives are cheap, the sauce has no distinctive flavour and is far too thick. I was offered Parmesan even though it’s made with meat product and that’s even on the menu in seal marked as vegetarian. The rice balls smelled of unclean fat and again are gloopy. The tables are cramped and the tablecloth was actually dirty even though we arrived at lunchtime, not that there’s ever an excuse. Then they have the cheek to add a service charge to the bill without mentioning it! The staff were nice but the food was not.