San Carlo in City of London, Westminster

Visited this restaurant following a day in London to celebrate my wife's birthday. After a great day, finished with a superb meal here. The food was of a great quality, service was excellent & general ambience made for a most enjoyable day. Will visit again when next in Central London.

Fantastic restaurant, great greeting on arrival, brilliant service by all the staff and amazing food! Many thanks for making my son’s 19th birthday very special!

We loved our meal here. The staff are very attentive and took great care of my allergy and other dietary requirements so I really appreciate that. We also loved the food, the pasta dishes are great. We will definitely visit again. Thank you

En mi viaje a Londres respecto a la comida hubo mucho que desear, pero la comida en este lugar fue delicosaaaaa excelente atención al cliente. Nos encantó todo

El lugar es cálido, acogedor, Buena atención y muy rica la comida. La relación precio calidad es satisfactoria . Volvería con ganas a comer en San Carlo Cicheet

In general everything was great (food, beverages). Except service in the terrace, waiters literally ignored us. So we went inside. In inside service was superior.

After deciding late in the evening on a Saturday night , we decided to come to San Carlo as it was a high reputation and having been to two San Carlo restaurants in Manchester previously, We was greeted with a smile by a lady , quickly seated us as we was 20 minutes early , We was then greeted by our waiter for the evening , don’t catch his name but in a recent review he is in a picture, We ordered our drinks and food , we had to ask 3 times for a bottle of water , which never came I till we had to ask for a 4th time , the food was amazing , had the asparagus & mozzarella balls , amazing both of them , me & my wife had fillet Pepe varda with potatoes & truffle chips and amazing cooked to perfection, Out deserts I had the tiramisu love it best one ever had , we wanted a coffee to finish the night but felt rushed as the waiter who served us kept walking past looking at his watch so we felt a bit uncomfortable I would only suggest if you won’t like people dining late then don’t take the booking , or have your waiter walking around making gestures to his watch , otherwise we enjoyed our meal like we did in Manchester

I had a lovely dinner while on a work trip. The spaghetti bolognese was great and just what I needed at the end of a long work day. I forgot an electronic and the staff was kind enough to save it for me to retrieve it the next morning. Will be back for sure!

Came with my teenage daughter on a warm summers night. We sat outside. Setting was lovely. We enjoyed our whole dining experience. Staff were attentive and friendly

We are regular visitors to San Carlo and we absolutely love all the staff They are so passionate and if you take the time to get to know them, they will take the time to get to know you. we were very lucky to meet Carlo the owner of the group and he is a real inspiration to all of us and a real grafter. Most people his age are retiring he is just getting started. We can all learn a lot from an individual like this, he loves his customers. He loves his staff. We were served by a lovely gentleman who have been served by before his name is Concetto he gave a great recommendation of Wine and main course and we totally trust him such a professional and an asset to the Son Carl group. We cannot speak hardly enough about the staff and the food and we are grateful for that great service and kindness towards us.❤️🙏🏾♥️

We visited on Friday 8th March we had a wonderful experience. From the host on arrival Irena and her team were all very professional friendly and attentive and all wanting to make our visit special. The food was beautifully presented and absolutely gorgeous. San Carlos food is divine and would recommend to anyone visiting for the whole experience. Thank you San Carlos Regent Street.

The food and the service were very disappointing. We diidn’t deserve the pasta whichwas not freshly cooked and with not enough sauce. It wasn’t our first time here and we won’t come back.

Diabolical service Took 25 minutes and three attempts to get a vodka and Coke right It took 45 minutes to get food, and when the food came, it was our mains and not our starters A further 10 minutes to get a manager Needless to say we left without eating

Very poor service lets down the kitchen. Food was great, but we felt like an inconvenience to the staff. Abruptly told that we could not order drinks (even soft drinks) at 2250h. We were still eating starters. In what world can you not serve soft drinks after 11pm ?? No commonsense on show here. Afer paying the bill we were practically chased out the door. Won't be back. BTW, if you see a response from the restaurant under neath this review it proves thaey don't read them. No response please.

Whilst the pasta dish I had was delicious it was served tepid. I sent it back, it was returned very quickly and whilst an improvement, it was still only warm. I don’t understand why a dish can’t be served hot. The other issue was the slow service which isn’t acceptable when we had been told that the table would be required back after 2 hours. The service staff were not attentive resulting in us having to ask to order wine and the same when we ordered food. The service team all looked as if they would rather be somewhere else which wasn’t a good customer experience. It was such a shame the pasta could have been exceptional but I see no excuse for tepid food and poor service in a well run restaurant.

If you want to feel how to be treated like garbage go to San Carlo on Regents Street! The worst waitress was serving me and my family. She was so rude and had no boundaries in showing her disrespect to us. When we tried to call the other waiter, she somehow managed to give him other thighs to carry about. She is the disgusting person!

We spent the day in London, pre-booking this restaurant for midday. First people in seated and all seemed fine. Ordered starters and main dishes. The anti pasti was basically what you could do yourself from Aldi and not worth £15 per head. Main dishes failed to come out for ages. Others around us had their starters and main meals whilst we waited patiently. An hour had passed and we were on a time table so needed to leave. The food came out it was cold. It was pasta and rissoto so shouldn’t have been sat around getting cold. The staff appear used to this and we sent it back and they took this off the bill. We have been to the Manchester Resturant a few times which knocks the socks of this place. I’m sure the transient customers means they’re not bothered and rely on the name alone as the service and food was poor (and very expensive). We won’t return.

The lighting is shocking. It’s like sitting in Victoria station. If you want a very casual dinner then this could work for you. Food was tasteless, sorry. We booked the wrong san carlo.

My wife and I made an online reservation and visited San Carlo for dinner on a Saturday evening following a matinee theatre show. On arrival and upon entering the front of house hostess did not even bother to greet or welcome us but just asked - ''Have you made a reservation'' and this interaction really summed up our whole experience. We were seated on the street level dinning area and when we were shown to our table and seated the lighting was so bright that I thought I was sitting in the Operating Theatre of Charing Cross Hospital - not quite the ambience for a pleasant Italian dinner in a West End restaurant. We started with an Insalata Tricolore served with olive oil and balsamic vinegar which was very tasty and nicely presented and a Selection of Italian Bread served with sundried tomato & black olive tapenade which was a great selection of homemade breads and the tapenades were a delicious accompaniment. This was followed by our mains and this is where the whole meal and service just went downhill. My wife ordered a Sole in a white wine & mushroom sauce with 2 sides of Sautéed potatoes and French beans with shallots & butter. I ordered the Spaghetti Frutti Di Mare. My wife's sole was swimming in oil/butter with no white wine sauce and as for the mushrooms, they looked to be just sautéed and thrown on top of the fish. Hardly a delicate and elegant dish like sole should be. As for the sautéed potatoes they were again swimming in oil, not drained and definitely not crispy like they should be served. The French Beans were half brown and half green, drenched in oil/butter and looked so wrinkled like they'd been overcooked or microwaved. They certainly did not taste fresh and crunchy/al dente and the colour was totally off. My seafood spaghetti although quite tasty, the portion of seafood was smaller than I've had in many other Italian restaurants and was overcooked & rubbery and not delicately cooked like seafood should be. When our mains were brought to the table and placed in front of us the waiting staff after clearing the starters did not even reset the table for the mains and I had to ask for cutlery for our main course. This should have been done prior to the food arriving. Having worked for some 40 years in the food and catering industry my overall gut feeling was that although the restaurant was not full at all upstairs it just felt that the food was rushed, and not prepared by chefs that are passionate and proud of their culinary skills. That seemed to resonate from the management downwards. To top it all the service from the maître d was quite disgusting. Firstly when I called him over to show him and discuss the problem with the French beans I pulled out my mobile phone and showed him a photo of what French green beans should look like and that I had eaten only 3 weeks early at a restaurant while holidaying in Florida and he had the cheek to say to me that he had never seen beans like that before. These beans are sold in every supermarket and fruit and vegetable market in the UK but I suppose working at San Carlo he is never likely to see French beans like I had in Florida because I don't believe the kitchen is capable of producing and presenting food of this quality and appearance. Then to crown it all the same maître d deducted the beans, brought us the bill and did not even attempt to offer us a dessert menu. I suppose he just wanted us to leave as much as we wanted to get out of the Operating Theatre. I've given you an honest review of my experience and my advice to anyone thinking of dinning there - STAY AWAY AND DON'T WASTE YOUR MONEY

Lovely restaurant , in a great location . Wonderful service , charming people . But for me something wasn’t right . I excepted food to be better then it was . My lobster wasn’t that great. To be honest bit disappointed!

Having booked a pre theatre dinner here as it was close to Harold Pinter theatre I read some reviews. Mostly not favourable. I have to say we had a very good meal. Service was good. It’s quite expensive but I would return here again.

We booked for a birthday meal whilst staying close by in Leicester Square, a regular at the Leeds restaurant so thought it would be a safe bet. Seated down stairs in a room like a sauna, even the waiter was sweating and complaining, we did try move upstairs but they said it was to busy, throughout the meal dishes were missed off each course, I strongly recommend the waiter to use an order pad if you can’t remember the order, also check your bill at the end ours had extra items on it. Have to say my meal was delicious but not all the diners were happy this time. Such a shame!

Hello San Carlos, I am shocked that after the various incidents that our family experienced, that an email would be sent. I assume this is a form letter as there is simply no empathy in it. Regardless, please take us off this email list as the manager Fransceco has unfortunately no experience being a manager for 3 months at this restaurant. From the point that he received to the point that one if his waiter brings out a bill instead of the dessert menu was the most atrocious. It is often quite hilarious to hear the restaurants in the group that we go to be little Fumo, which out of all the restaurants when you had Gian Franco was the best our of all of them. It is a pity, but the great part is that there are still restaurants i.e. Murano, Bocca di Luppo who don't judge their customers but rather service them.

We paid £73 for two very indifferent bowls of pasta. I had black ravioli which just wasn’t nice! It was undercooked pasta stuffed with some sort of fatty nasty stuff. I sent the first attempt back because it was cold. The bill included a £5 bottle of water and one brushetta that was just bread with loads of tomatoes. The garlic was noticeably absent. The service was very good but the management need to value their customers by giving them decent food for the prices they are charging. Its a lovely location but there’s no excuse for bad food.

Very poor. Food average. Waiter constantly walking past one way with a tub of dirty dishes then back past with food orders, Have been to plenty San Carlos. This will be the last

The service is good, cocktails good but the food portions were both small and very average in taste. Bland with no imagination.

Terrible experience - food was OK - but 21,75 £ was charged for a glass of ordinary housewine. Waiter used classical trick to distract customer while presenting the bill.

Good and fast service. The food was well prepared and uo to temperature, but it needed way more salt. The lamb and potatoes didn't have any salt. Dessert was good. Overall good if you are generous with the salt yourself. Did expect more for the...

We enjoy Chicceti around the corner which is part of the same group, so thought we’d try this. Oh dear! Nice place, really attentive staff, and then the food came! If you are a lover of soggy fish, tasteless chicken, and wonderfully raw potatoes, then...

We had booked a table for 7 of us in the evening to celebrate my graduation, we received a call 2 days before confirming the booking and they asked if we had any allergies and were informed of my nut allergy. We arrive at the...

Really poor. Food cold, very average (like Bella Pasta average). Service also brusque and quick clearing everything down. Tiramisu was mushy and watery. Pasta wasn't good, two dishes cold, one with uncooked pancetta. So many many better places to eat in London. And what's with...

We went to celebrate our wedding anniversary and I must say the whole evening was a bit of disappointment. To start of the man who welcomed us at the door and accompanied us to the bar (how do I say it) he needs more attention...

Today I went with my kids to san carlo london address: 2 regent street saint james st, london SW1Y 4LR to celebrate family special occasion, i booked online and they sent me the confirmation and i call the restaurant yesterday to confirm it again and...

I'm italian and as such I like to eat in italian restaurants. On June 16th, I chose to have lunch at the San Carlo Restaurant, Regent Street 2, London. The maitre, when I told him I was allergic to garlic, tryed the most silly excuses...

Poor service - took ages to take our orders Food was ok. The only speedy service was when u asked for the bill. It came instantly!

Pleasant, attentive staff that carried out their role professionally. Very flavoursome food at a good price for the location. We had three courses each and all were well presented and very tasty. Good atmosphere in the restaurant and everybody was enjoying themselves. I ignored the...

I was staying at the Sofitel London, St. James and this place is 2 minutes away just across Charles II. I had passed it several times so my last night In London I thought I'd stop in and have a nice Italian meal before I...

We came here for a lunch in Feb. Food was good, service was a little all over the place. Drinks came quickly but waited a while to order our food. The restaurant itself is decorated beautifully, service was chaotic. Think we had several wait staff...

I hadn't realised that this restaurant is part of the San Carlo group of restaurants that I have previously visited in Manchester. My experiences there have been very mixed and I decided to give them a rest for a while. I was surprised therefore to...

Poor service, waited 25mins after the main before being served again. We wanted dessert but because we waited so long we got fed up, waitress had the audacity to put the full service charge on the bill. Food was average and plain, very overpriced for...

We planned my birthday trip to London to attend the theatre and happened across this lovely place. The service was impeccable thanks to our waiter Alessandro. Our glasses were never empty and the food was really nice. There was one small issue with my friends...

Terrible service. Slow. Un-interested in helping. Food is basic. Maybe it’s good for London, but in California this would be a one star restaurant all day long (barely Spaghetti Factory level food). Can’t really find anything good to say other than it’s there. Run and...

What an uninspiring place to eat. Average food that any half competent cook could do at home, dismal uninterested service and stuffed downstairs without a window in sight. All in all very disappointing, so don’t be drawn by the convenient location and keep walking to...

Sort of stumbled across this on the way to the theatre. Food was good as was the service. Nothing off the charts good, but I’d eat there again.

We went for a special birthday celebration meal and everything was perfect! Fabulous menu made us spoilt for choice and when the food arrived every dish was beautifully cooked with top quality ingredients. The staff are charming and friendly with attention to detail throughout the...

We visited San Carlo as part of a honeymoon trip, and had a pre theatre dinner. It was exceptional. We shared Antipasti to start and then my husband had ravilo and I chose fresh fettucinu alfredo. Everything was delicious and the house champagne is great....

My wife and I have dined here several times usually for a light(ish) pasta lunch. The restaurant is very nice inside and we have always had very good food and service. We often stay nearby and this will continue to be a regular place for...

We ate here at the beginning of March on a Saturday evening before attending the theatre. So pleased we found this gem of a restaurant. It is by far the most delicious Italian we have ever eaten in. I had garlic scallops to begin with,...

What little meat there was in the carbonara I ordered was 95% uncooked fat. The tiramisu was still frozen with ice crystals in the middle. Whilst the service was quite good we were not asked if everything was okay and to add insult to injury...

Worst italian in my whole life. The burrattina as a starter is so small and more of a mozzarella. Spaghetti vongole is terrible and don’t mention the headache wine. No bread at the table. Only positive note is the friendly staff. Money badly spent. Unfortunately.

Best Italian food in London. We have dined at several of the San Carlo restaurants over the years and they are always consistently excellent. Our favourite dishes include carpaccio and gnocchi alla gorgonzola. Great food great service

Went with a couple of friends ahead of seeing a musical and, have to say, we all enjoyed it. For the starter, we all shared the antipasto which offered a good selection of meat, all of which were tasty. For the mains, we all went...

Well, my wife and I were lunch guests on Monday 6th February so 4 of us. The set-up of the restaurant is lovely and the staff charming. Now for the bad news. Ministrone tasteless and tepid and took an age to arrive. Ossobuco tough and...

I didn't leave a review when I visited [ July] as I was entertaining clients, but the restaurant recently sent me a 7 Rooms asking when I was coming back , and I wrote a reply but it didn't go through so thought I would...

Visited this restaurant yesterday evening. Service was rude and abrasive, most unwelcoming. Mediocre food, overpriced

We booked a table early afternoon for a pre-theatre dinner for 4 that night and as it was very early evening the restaurant had not filled up to capacity. We were greeted and handed over to the care of our waiter who took good care...

Enjoyed the meal but was seated in the basement when we clearly asked for a street level table. We did request to be reseated but was told this was not possible even though we booked weeks in advance. The service was average and the food...

My second visit to San Carlo, the first being to the Manchester branch. San Carlo offers excellent Italian food and impeccable service and it was a breath of fresh air to have professional staff looking after diners.

I have been dining in San Carlo restaurants since November 2004, and I have been to most of them in London and Manchester. This was my first time at the San Carlo London restaurant and the first time I was denied entry to any San...

Very poor table in the basement , with equally poor service. Been coming to this restaurant for many years, and have normally been extremely well looked after. Shame as something has changed. Business need to look after people who look them when times are hard

We have been to other restaurants in the San Carlo chain before which are in a different league to this. The meal was okay, however we ordered 2 side dishes, one which was over cooked and the other was too salty. The restaurant were happy...

Good but not great, Is this authentic Italian? no this is definitely not. Service was rather slow and the menu is overpriced. The food all tasted good but was certainly not exceptional> paying over £15 for two scallops was a bit much when there wasn't...

Delicious food, nice ambience, and great service. For the main course I had Saltimbocca alla Romana (sliced veal with ham) and it was really tasty. For the side dish I had the Piselli e Pancetta (Peas with onion and bacon) and no kidding I think...

Absurd for 2 vermouths, what is supposed to be a double he definitely gave us a single didn’t even fill a quarter of the cup up. We were ignored at the bar for about 15 minutes. I can understand paying this much for a cocktail...

Poor Effort The mains, OMG, spaghetti vongole with zero taste and chilli’s thrown in at the end. Spaghetti carbonara was sloppy and not what you would expect. Neither where cooked to order. A very poor representation of wonderful Italian food. Awful.

We booked to go here before watching a show for a meal. We arrived were shown to our seats and given menu's. Orders were taken and starters arrived before we had drinks order taken. Waitor directed all questions at my partner and dismissed me when...

Fantastic Retirement the food have a very nice presentation as well the portions was perfectly the service it was great very professional I really recommend this restaurant if you want to have a nice dinner

Visited San Carlo 2 Regent Street this evening. What amazing service and food. Alessandro was amazing, so attentive to our ever need, especially the grissini which were amazing. Great food, drink and service, what more can you ask!

We have been to San Carlo in Bristol and Birmingham a few times both very good The London restaurant was no comparison in food quality or service . In fact on service I would rate this restaurant poor. White Wine delivered and tasted was not...

We have been to San Carlo Regent Street a couple of times now and our experience doesn't align with the poor reviews here. We always find the food very good and the service delightful (albeit not always the speediest). The atmosphere is also great. It...

We have been a big fan of the San Carlo group for sometime now and there Covent Garden restaurant was always our favourite until there reopening after lockdown when there standard of service and food quality dropped so we stopped going, so it was a...

I’ve been to The one in Manchester before which was very good. This one was ok. Service was quick but so expensive. £10 For a glass of Pinot ! The food was ok but £14 for a small Plate of spaghetti with tomato sauce ?...

'Beautiful restaurant, with slow and quirky service and adequate but certainly not special food. Not a terrible choice if you have a show to go to right after dinner in a nearby theatre, but if you have a choice, I'd look elsewhere.

Once again, I was skeptical of this restaurant due to recent negative reviews. Perhaps I’m just lucky, but this restaurant was authentic, organised and overall amazing. The staff were some of the friendliest that I have met whilst in London, and they were enthusiastic and...

We booked before the theatre and managed to get a table outside. The food was delicious but the service was slow and forgetful, wasn't even busy. Won't put me off returning as i love these restaurants

This was my first time visiting a San Carlos after hearing people rave about it. Myself and my 17 daughter visited on a day trip to London. Booked a table at 3:15pm, arrived on time and was shown to our table. The restaurant itself is...

I love this place and food. The empolyees are simpatic. You think that you are in the Italy. The amazing place. It is an excellent restaurant to eat in London

We arrived and the beautiful lady called Irene at the reception tell us we are at the right place ❤️🤙🙏. the waitress are absolutely welcoming and professional, Andrea in particular . fantastic atmosphere and really clean restaurant,,! good food and nice quality of wine, no...

I was really looking forward to visiting San Carlo for the first time as I knew the chain had a good reputation, this was the perfect time as we were in London celebrating my husbands birthday. The staff were all lovely but the service was...

San Carlo serves the same best of Italian cuisine as does its nearby sibling (Cicchetti on Piccadilly), but in a somewhat less hectic, less crowded and quieter ambiance. The selection of very reasonably priced Italian cuisine is so broad that a hard selection decision is...

Extremely bad service. Average Food. Expensive. Located at Regent Street near Piccadilly Circle, they benefit from the location to rip customers off. Never again!

We were a party of 4 adults, with one dairy & nut allergy. We ordered a bolognaise, a carbonara & Spaghetti vongole, which were all delicious. The fourth dish, was a vegan dish, which I think was a squash pasta, again delicious but the portion...

Booked table for 5.15 as we were seeing a show and had to be there at 7pm. We arrived half an hour early as we had slightly achy feet from walking round London. They had plenty of tables so fitted us in. Were ready to...

Got a table here after being turned away from Cichetti (same chain) round the corner because it was full. Maybe that speaks volumes about the respective popularity. I have been to the San Carlo in many different cities, and this one was consistent. Food was...

This was booked over 2 months ago, and 2 weeks before the meal they rang to change the time of the meal, from 8.30 to 6pm, i told them this was unexceptable. I had an email confirming 8.30 so sent it to them and they...

I've been to four San Carlos in different cities and thought they were all great. This one is terrible. The staff were clueless and disinterested and we had to keep asking for everything three or four times. For these prices this is just unacceptable. The...

I have been living in London for 10 years and this is the worst place I ve even been. Fancy athmosfere poor menù and service. Overpriced for what you get. Dry and tasteless pasta... Stay away from the crab one!!! The Antipasto San Carlo??? Absolutely...

We first visited San Carlo five years ago shortly after it opened in St. James. It is also just up the street from the Sofitel, our favorite hotel. We have returned several times to savor the marvelous food. last week, we were honored to visit...

We were recommended by the concierge at our hotel I was not expecting it to be good but was pleasantly surprised. The starter which was a main dish but we decided to split it. It was fine home made Egg Noodles with Truffle. It was...

Spent over £200 to be left waiting over 40 minutes for our drinks to arrive, clearly forgotten about. Food was okay but could have been better, servers were unreasonable rushed for the amount of tables seated and gave a not pleasant service, waited almost an...

First time here food was okay but not worth how much we paid so do not recommend, the service wasn’t great at all waited over an hour for food and waited so long for the bill as we asked for the bill and they told...

My husband and I decided to try here as we love San Carlo in Manchester, so we had high hopes! Our servers were Gaillard (I hope that is right, if not I'm sorry) and Beatrice. Both who were excellent. We had breads and olive oil...

I came from Glasgow and booked this in advance because my mum and I had wanted to try it. We got there and immediately got an off vibe. We ordered drinks and asked if we could order food and the server gave a very nonchalant...

The Black Ravioli was delicious but the portion size was tiny. It wasn’t worth £20. I’d suggest getting starters and sides with this meal. The staff are friendly but I was judged when I didn’t want an alcoholic drink. The service was pretty slow considering...

Some people are happy to put up with any old s..t - if your like that this is the restaurant for you ! - we left after our starter and went to spaghetti house where they actually care !

We went here for an early dinner, before a concert on Wednesday. Restaurant was almost empty, asked for a table for 2, they asked if we had booked (it was just after 4pm) we were not exactly warmly welcomed, just taken to a table quite...

My friends and I came here for a birthday dinner. We went on a Sunday evening so it was not busy but all, yet all waiters were standing around talking and not being attentive!! We ordered our drinks, 30 minutes later they arrived, warm (bottle...

Very good effort - all servers and the manager were particularly attentive - couldn’t fault the service actually - they tried very hard indeed and we felt very indulged and looked after. Food was decent and fresh - all met expectations. Atmosphere was quite lovely....

Hostess wonderful. Sat us right away even though we arrived at 930pm. Very welcoming. Pasta Fagioli was good. Burrata was good but definitely needed more than 3 small tomato wedges. Drinks were ok. Server ignored us most of the time. He was not busy ....

Our experience at San Carlo was very different than others have described in recent reviews. We had lunch on March 28. The weather was lovely so we sat outside. My wife and I shared an appetizer, burrata with Sicilian tomatoes. For her entre, my wife...