Pizza Express in City of London, Westminster

Really terrible pepperoni pizza. Thick base, dry and chewy, like a cheap supermarket pizza. Fell far below what I would expect from Pizza Express which is usually good. After complaining to the server (very nicely) I eventually got a small amount off the bill of 20%. Not a great experience alas. Would rather have had a good pizza than a discount!

Went there spontaneously and got a table straight away (for 2). Fast service. Freshly made and delicious pizzas. Prices okay.

Pizza was thinnest I’ve ever eaten. 😂 Had maybe 3 Jalapeno on the top even though added as extra. Service ok - food ok.

Quick amazing service, polite friendly and problem solving staff. Very generous and eager to provide good service which they did. 10/10 for a quick stop for lunch.

Yannis was amazing , went above and beyond for our requirements . Thank you

Ioannis was great! Food was excellent.

Very busy restaurant but Yannis our waiter was friendly and very efficient. Overall good experience

Get the app, go once a month, build your golden pizzas and enjoy freebies!

Yannis and Ervin were so amazing !!! Gave us the inside scoop on the app and points. Highly recommend !!

I wanted to try Pizza Express as I hadn't been since I was a teen and kids ate free with a adult ordering a main. It was alright overall. We did book ahead so got sat really quickly on a busy night however because it was so busy, service was a bit slow. They were alright at catering for my childs dairy allergy. However, my pizza arrived with hardly any cheese. I was mocked for asking if my son could have pineapple on his pizza (far enough Italian restaurants don't do it but I didn't think Pizza Express counted as an Italian restaurant just thought it sold all sorts food). Also thought that it was silly that the kid's drinks weren't included in the kid's meal deal.

I will not visit this Pizza Express again! I would rather go to Pizza Express in St.Cristopher place were the staff is friendly and the service is excellent. The waitress who served us is very unfriendly and rude. She does not smile and she thinks when she serves customers she does a favour when this is the job she gets paid for. Also they are very slow and the restaurant was even not busy. We waited 45 minutes for pizza and my daughter and my friend's daughter waited 25 minutes for an ice cream. When I asked the waitress when the ice creams were coming she gave to me a bad look! Maybe this waitress should change job! Cheer up and treat customers nicely!

YANNIS was very friendly and very happy. Excellent service with a smile. Pizza was delicious and so was my daughter's who is vegetarian and has Coeliac Disease.

We've just enjoyed a delicious meal at Pizza Express with our family. Ivo our server was absolutely fantastic, so helpful and efficient. Always know what you're getting at PE, and today didn't disappoint. Thank you Ivo 😀

Very warm restaurant. However our server Ioannis was lovely, helpful and delivered our drinks and food in a timely manner

Yannis did great service and very accommodating to all our requests - always a dream when u eat out with kids! Food was as always delicious. Five 🌟 by LH (mother of 2) He was amazing and was very kind.5🌟 by PM (9yrs)

The service could not have been better, Ioannis was great!

Yannis was very polite and helpful. Great food, great atmosphere!

Tasty pizzas, delicious desserts, friendly employees, definitely recommended!

Yannis was a great host and food was excellent really enjoyed it

Lovely service and food from Giannis.

Yanis was super friendly and food was delicious :) Would come again

Dined here twice for dinner, had a good experience both times. Gluten free pizza crust and dough balls were very good, the mozzarella tasted excellent. The halloumi appetizer was just OK. Our server the second time was not as attentive as the first time, but perhaps they were having an off day. :-)

It was terrible. What they called Lasagne wasn’t lasagne at all. It was a tragic stack of plain pasta sheets drenched in bland tomato sauce. No meat, no béchamel, no cheese—just a soupy, flavorless disaster. If disappointment had a taste, this would be it. Pizzas were also terrible. Would I recommend it? Only to my worst enemy.

Really good food and place. Never had a bad meal

Ioannis provided amazing service!

Yannis was amazing - very cheery and helpful - no rushing us and nothing was too much - the lady on the front door was also very cheery - great start to a day trip in London - thank you B

We went there last Thursday with 50 students and ate a pizza. The room downstairs is big enough to welcome large groups of pupils. I forgot to take a picture of the chocolate cake but is was amazing! Moist and delicious! The waitresses were very nice and helpful! Thanks a lot for everything and the take away for the coach driver!

Ioannis was very polite and helpful with our order.

Food was great and service was exceptionally fast even though the restaurant was very busy. Would definitely recommend 🤩

Another very good meal, we both had dough balls, my wife had pizza and i had chicken and penne (plate not hot enough, so meal lost temperaturetoo quickly). I finished with cheesecake, Mrs W had the mini dessert and coffee (not hot enough).

Yannis was an amazing waiter, so happy and friendly , food was lovely too

My partner and I ate in this Pizza Express tonight and found it disappointing. My partner had been literally a few days before in the exact same place and found a real difference in quality! The garlic cheesy bread has barely any cheese on it. The mozzarella sticks, I would assume would have been hard on the outside normally, but these were soggy and unable to be picked up. The halloumi bites were also soggy. The American pizza was lacking flavour. The cheesecake apparently was still frozen. The redeeming feature was the garlic prawn pizza which was lovely but naturally I would have liked a few more prawns on it. But there were just about enough. I understand they are busy on a Saturday night, but it was a real shame as it was a meal for both our birthdays. Our server was very nice however, just run off her feet.

Very very good. Pizza pollo and bbq - top

- We ordered two pasta dishes, one was “chicken pesto” with cream and other condiments which was very good, but I ordered “chicken parmegiano”, in my case the noodles were warm to the point of cold, the sauce was good but it was not to my liking. - The attention of the guys at the entrance and also of the girl who served us throughout the dinner, excellent! Above all, she was very sweet, friendly and attentive if we needed anything. - The atmosphere was somewhat noisy because there were a lot of people (a large group of celebration-type kids), but when they left it became a little more relaxed and the music could be heard. The decoration is nice. - While it doesn't have much variety, it does have some dishes for different diet restrictions.

I sat there for 30 minutes without anyone coming to take my order! It's incredible! I left since the waiters didn't care about me!

Lovely food as usual and great for kids. Ioannis was a great waiter too. Thanks so much.

Yannis served us. Very good service

Yannis was the best, very kind and helpful. The food was good, but his service was the highlight of the trip!

Yanis was absolutely wonderful and took good care of us. Great Experience 👍🏻

The food was lovely, this is not a patch on the taste of the food at all, nor the lovely waiting staff who came over regularly to check we were okay and had all that we needed. This is a real experience that happened tonight, and also a few weeks ago. If you value tasty food, Pizza Express is always a go-to. However, this branch have been unkind to me on numerous occasions. I was due to attend two weeks ago, but was on a bus and it was diverted, so I therefore couldn’t make it. I rang Pizza Express on The Strand to let them know, to see if I could move the table to a later booking. Unfortunately, I couldn’t and they were very rude about it. I was screamed at, treated unkindly and when I told the phone operator to please stop screaming at me, he lost his temper and continued to keep going. I had to pass him onto a male friend, who shouted back at him to try and get him to calm down. The second experience was the manager in store today. She was rude and disrespectful. I turned up a few minutes early for my booking, and I said that I couldn’t stand in crowds for prolonged periods of time due to a medical condition. She seated me within the crowd too, saying that I had to wait like everybody else, irrespective of whether I had a disability or not. People were whacking me with their bags because there was little to no space to get in and out of the restaurant, there was broken ceramic on the floor by the doorway which was a serious health and safety hazard and people were getting irritable because the manager was ignoring the queue of people that was going out of the door, standing around and chatting into her headset and when she did come to talk to us, she had a very rude and unpleasant attitude. I would NOT attend this Pizza Express again, even when you’ve got a booking, the management staff are rude to you. The wait staff and the really lovely food are a credit to this place, I just wish the management team could match this.

Given a nicely placed table even though it was busy. Waiter was attentive. Service was very speedy and we both enjoyed our food. Location for theatre and opposite the station was great for us.

One of the best pizzas I’ve EVER eaten, the crust is really thin tho just so you know (it’s literally written on the menu so it’s not reasonable to bash the restaurant for it) the crust is really good and it’s not bad that it’s thin, I highly recommend to get the red lemonade as a drink it’s SOOO GOOD. BUT we had to wait to pay for a long time

I liked it. I liked chiken barbecue pizza and cappresse salad too

Gran ubicación y un servicio fabuloso. Hee Ri era tan amable y experto, y dio a cada mesa un gran servicio a pesar de que se volvió bastante ocupado. Muy limpio, y gran elección de menú.

The pizza bases were like razor thin discs of leather and difficult to cut (it's not clear why they arrived at the table uncut). They were certainly not worth the £45+ charged for two pizzas, two dips and two drinks (that we also had to pour ourselves)

Pizza average service poor with rude staff. Wouldn’t recommend or go back. No surprises it was virtually empty.

Yannis was a great server. We will be back!

Lovely server very classy and fun place

Great place super nice staff and great service.

To the chefs - food was wonderful! Both meat eaters and vegans at the table were happy with delicious pizzas and sides, thank you very much! ☺️ To the manager that screamed at them in front of the whole restaurant - it was literally in front of all the customers and made everyone feel uncomfortable (and bad for those on the receiving end), wasn’t a good look.

Great pizza and excellent service, though there was a bit of a wait. The only downside was a loud alarm ringing throughout the visit—not the restaurant’s fault, but it did affect the dining experience. Otherwise, a great spot overall.

Excellent service... Great waiter thank you.

Recently, I enjoyed some delicious vegetarian dishes at Pizza Express, including pizza and bruschetta. I must say, both were quite good! The pizza was perfectly baked, featuring a wonderfully crispy crust topped with fresh ingredients that burst with flavor in every bite. However, it wasn’t cut, which made it a bit challenging to serve. The presentation was stunning, with vibrant colors that made it almost too beautiful to eat! The bruschetta was equally impressive, with toasted bread generously topped with a savory mix of ripe tomatoes, aromatic basil, and a drizzle of balsamic glaze. It was a delightful appetizer that set the tone for a fantastic meal. We visited without a reservation, and although the restaurant was busy, the server welcomed us warmly. Overall, both dishes were a feast for the senses, and while the food wasn’t exceptional, I still recommend them to anyone looking for a satisfying dining experience!

Great lunch and brilliant service from Ioannis - he was so great with all the customers, not just me.

Ioannis was great and we had a lovely time thank you!

Ioannis is amazing he made me feel so welcome and safe great waiter

Ioannis was very attentive. A good atmosphere at a very well-located Pizza Express.

Ioannis was so fab and lovely and helped with everything he needed!

Muy promedio. La mantequilla para bolas de masa era dura. Queso macarrones bien, tiramisú seco. La esponja debe remojarse en café. No lo era. Era solo esponja seca. Tengo problemas de movilidad y pedí una mesa de esquina para darme espacio para subir y bajar y guardar bastones. Servidor masculino muy servicial y me ayudó a pasar de una pequeña mesa inadecuada. ¡El servidor femenino vino y “me dijo apagado” para mover la mesa! No es una gran impresión de servicio

Food was at best microwave quality, and even that, they had managed to burn the pasta, no offer of parmesan on the dishes which every other italian cuisine establishment offer..., service was slow, and the ice cream was served in a drinks tumbler Awful Awful experience, I will not be returning

The manager was very kind when we realised we had appeared at the wrong restaurant and seated us anyway. Service was very quick when we explained we only had 30 minutes to spare. Pizzas were delicious. My daughter sorted out the table and the offer and the bill on her phone which was super quick and easy.

We visited Pizza Express at the Strand London. Everyone was very friendly, courteous and exceptionally efficient. We were seated quickly and considering it was pretty busy we were asked for our order promptly. Drinks arrived only minutes later, and food wasn’t long after. It was all piping hot, fresh and delicious. You can’t go wrong with Pizza Express and they just never fail to please.

Ioannis was a friendly, attentive waiter. Pizza Express' classic-based pizza always feels a little under done and IMHO, could do with a few extra minutes in the oven to crisp up. Can feel expensive too... £60+ for three pizzas, a wine and a beer without an offer. But otherwise, good vibes, easy food and no complaints about service.

Yanis was a great server, the food and drinks arrived quickly although it was a busy Saturday. We waited under 5 minutes for a table and we didn’t book.

Ioannis was wonderful!! Quick service on a busy night 😊

Just on a school trip with 180 school children. The staff here nailed it!

Good evening, Ioannis was very dutiful.

We experienced a rude welcome. The waitress exudes negative energy. She is unfriendly and not cheerful. The menu looks appealing, but the pizzas are not good. I’m attaching a photo. The glasses are dirty. I wouldn’t come again and wouldn’t recommend it.

Good place. Find a hair inside my desert but was refunded after. This place only need more smile from staff :)

Great food, great atmosphere. Toannis was a lovely server and very friendly.

My sister and I enjoyed a really lovely dinner at Pizza Express 450 the Strand. It was a very busy Saturday night, however, we were sat at a table pretty quickly and were welcomed by our waiter Ioannis soon after we sat down. Despite it being really busy, we hardly waited any time before our drinks were served; our starters came soon after. There was a slight wait for our main cpurse, but it was well worth it, as the pizza was as delicious as always. Ioannis was a very attentive waiter and clearly a hard worker. Well done to Ioannis and the rest of the team.

Waited 15 minutes to be seated, waited 15 minutes to be served, waited 1 hour for food, when it arrived the pasta was burnt and the pizza under cooked, there were no sauces and the staff were all arguing! However, one waitress made an effort with our table and sorted the final bill out for us.

Had a fine meal here and Yannis very helpful. Just right for pre- show dinner

Ioannis provided great service. Excellent food and good offers

Great service from Ioannis today.

I do not recommend it Cold pizza and dirty dishes. Unheated place in the middle of winter

Perhaps we came at a bad time (7pm on a Thursday) but service took ages and with 3 kids it starts becoming a nightmare. Even with a fixed menu it took 2 hours. I had to send back my pasta parmiagiano as the pasta was cold, then the chicken tasted burnt on the underside. The server was obviously having a bad night. He wasn’t super unfriendly but was super cold and didn’t smile once throughout the whole night. We all felt he hated us for some reason (perhaps the 3 kids did it). Disappointing experience overall.

Great food and great service. Thanks Yannis

Ioannis served us: was very polite and respectful been available at just the right times.

Great tasting Gluten free options with exceptional service from Ionnis at 450 Strand

Very loud, very long waiting times. No ambiance. Pizza overpriced. Won't be returning.

Very tasty pizza as always but starters came after the main as was very busy

I love a pizza from Pizza Expeess, but this branch is damaging the brand based on my experience. I visited on 30 Dec, and there were too few staff to manage the restaurant when at capacity. It's unfair for the management to inflict the amount of stress on the staff to manage the workload needed, and setting all customers up for a really poor experience. Every single thing about my experience was so poor I'd be here all day writing about it. But looks like it could be solved by rostering or employing more staff. It's consistently the same experience in this branch when I visit.

Excellent pre theatre lunch. Very attentive service from Ioannis

Having finished eating after waiting, well again it's rush hour I accept. Then, we are seated and we wait (another) good 15 minutes before someone finally takes our order. After (more) waiting, my dish arrives without my partner's. We wait, he arrives 5 minutes later. We start to eat but problem: we still have no water. We ask someone who tells us "ok" then we wait... still... finally our waitress brings us the water... another 5 minutes later... when we had finished our dish 2 more swipes of the fork late. I don't know if it was the wrong night, the food was good, but I don't think I would come back next time I'm in London.

Booked a 1pm reservation for a family gathering at Christmas. It’s been an hour waiting. Stood up. No table, children are upset, we are all hungry, staff have been rude. This has been the worst service. Edit: it’s worth noting that after the below response there was a few back and forth emails then they stopped replying

Food was great and fairly quick. Waitress was great. Men’s Toilets were diabolical with loose toilet seats. All 3 toilets were minging, 2 blocked and one had an explosion. Granted this isn’t the restaurants fault and the turn over of people must be insane but they did look a bit run down. Only other criticism was we booked for 6:15 and ended sitting down 6:30. Not the best not the worst.

The pizza needed more cheese but great for a quick bite. Ioannis was attentive and he was sweet.

We went in by mistake, because we had seen the reviews of the pizzeria which we only later discovered was nearby. We ordered a pizza and asked if it was possible to have a Neapolitan pizza, they didn't know it, I ordered a margherita and it was obscene. In the end he asked us if we had Google and we didn't understand why we gave him the phone and he independently gave himself five stars with my son's phone. I find this rather shameful.

It’s very good and friendly guy

You get a pizza with a base that is thinner than a piece of paper. Not really filling, and the price for what you get is expensive

I ordered a pizza and I don't know if what I got could be called a pizza, it was thinner than a sheet of paper, and if I put it outside, the wind would blow away the "pizza". The toppings themselves are good, but because of the way this pizza is made, when you eat it, you only feel like the dough is burnt. I don't recommend this pizza to anyone.

Friendly, professional staff, and superb pizzas. Had the Duo Romana with 1/2 Hot American and 1/2 La Reine and honestly it was absolutely delicious, lots of toppings, thin and crispy, and served super quickly, piping hot. Ok the atmosphere is what it is, but in Central London we had a really tasty, filling lunch for 4 adults and 2 children which included a few beers, for just £150. Bargain!

Yannis was a wonderful waiter!! Thank you

Ioannis was great, good service!

ioannis was a very good waiter. super friendly and attentive!!

Muy decepcionante, pedimos bolas de masa y bocados de halloumi para empezar, pero nuestras pizzas salieron primero literalmente a los pocos minutos y de alguna manera ya estaban un poco frías y el queso se había solidificado. No es una buena experiencia. En realidad comemos en diferentes Pizza Express regularmente y nunca hemos tenido una queja, así que nos quedamos sintiéndonos bastante decepcionados.

Ioannis was so helpful and incredibly speedy with his service. Most efficient branch of pizza express ever!

Yannis was fantastic, 10/10, service as great, food was great. Very quick if you’re in a rush

La mesa estaba lista con más de una hora de retraso, nos dejaron de pie para esa hora, los niños irritados y miserables. Qué horror. El personal era grosero.