Pizza Express in City of London, Westminster

Ioannis was excellent helping us with our gluten free requirements and discounts available on the app

Nice restaurant and food as usual. Our waiter Yannis did a wonderful job.

Ioannis was very helpful with helping us with finding discounts on the app and provided a speedy service.

Muchas Gracias. Excellent food our waitress Magda had a huge smile and took great care to make us and all other tables confortable Thank you. The sisters

Impossible to hear other people at your table because it gets so noisy. Some acoustic panels would help the issue.

Great service from Yannis and the team

Yannis was very helpful and polite. Nice staff and good food

We had a very delicious pizza experience. They were very kind and we hope to visit again soon. Totally recommended.

Yannis has excellent service skills, thank you 👍🏼

The manager at the door is quite friendly. The food is not good and probably not fresh. I had a tuna salad last night and became ill right after. Don’t go unless you really have no other options.

Good pizza and the gluten free crust is good but not crispy. So keep that in mind. Service was excellent.

We had a great day to start with and deliberatley walked around and worked up an appetite. Upon arrival when seating became available, we were seated downstairs in a dark corner behind the stairs. There was pockets of lighting but we were placed in the dark, j couldn't read the menu. I spoke to the middle aged male manager, who seemed very stressed from the word go. When I asked for me and my family to be moved to somewhere with better lighting we moved to the next table which somehow was even worse. We then moved ourselves to another table. By this point I was really annoyed and when the manager came by he said the lighting above us was on a bar strip 'was part of the architecture, it was designed for a romantic setting for couples And here I was with my three children ( you can't get more romantic than that !!!) He clearly lied to us, and took us for fools. I was so pissed with him by now ( did he think we were idiots) He clearly did. However we got a lovely waiter a young man who was ever so helpful and kind and when I told him about the lighting situation he explained they were working fine few days earlier. I would not be writing this review if the manager didn't take us for diots and just tell us the lights were faulty. I think he's the idiot now!😃 Anyway on another note, the price for a pizza on average is about £16 and they have shrunk in size. I ordered lasagne, lots of lasage and sauce, but I struggled to find any mince, it was non existant. Really, don't waste you time or money here and dont even bother ordering the lasagne. Good job I didn't have to spend too much of my hard earned money, thanks to Tesco for your reward vouchers that paid for most of it. Even then your tesco vouchers can be spent elsewhere. DONT WASTE THEM HERE PLEASE!!I we never eat McDonald's, but seriously we were still so hungry after we finished our unsatisfying child like portions that we were discussing pick up a McDonald's burger.

Avoid at all cost. Nothing but a scam. They have prices in window but can only use the app for those prices but still doesn’t work

Great food, tasty, fast, good price. Very friendly and efficient staff. The atmosphere is beautiful but quite noisy at lunch time.

The pizza was good, but a little burnt. But the service is very slow... wait, wait, wait for everything.

Gareth was amazing! So nice service! 🤩

Visited for pre theatre dinner. It was very busy. I was taken to the very corner table and felt hard getting attention. The waitress was speaking polite, in patronising way, she was obviously very annoyed with me and looked angry, made me very uncomfortable. She looked ok with some other people, chatting away, but I noticed she was rude to my next table too. Just because it was too busy and too much pressure on her? Or some kind of racism? Anyway I won’t visit them again. Pizzas were ok, starters were served very quickly but mediocre and rather disappointing.

Waiting and waiting and waiting to be seated in a half empty restaurant with a lot of employees.

Went here for a light meal after the theatre , the front of house guy was really friendly and welcoming and the waiter was very attentive and helpful. The waiter soon had our starter and bottle of wine in front of us. We had a pizza to share as our main course which was amazing and we would recommend for that reason alone. Great atmosphere and very clean toilets. We will return in November when were back at the theatre.

Was erecting scaffolding outside 450 Strand, and the young Polish lady running the restaurant came out numerous times to chat and see how things were progressing, after we had finished we decided to have a meal before leaving for home. As someone who has spent many a night out in and around Piccadilly and surrounding areas I have to say how impressed I was with the lady in question, as cordial and welcoming a personality I haven’t encountered for some time, this was matched by the staff and the food. Had it not been for the friendly interaction we probably wouldn’t have eaten there and just headed home. A true credit to the franchise and would highly recommend it.

Ordered a pollo as astra Romana based pizza with extra chicken. This was probably the worst pizza I have attempted to eat. I could count the pieces of chicken on one hand, and that was with extra chicken ordered. The pizza was far from crispy, as they advertise the Romana based to be. It was soft, undercooked, lacked any type of flavour and the topping was sparse to say the least. I had one piece and sent it back. As a frequent pizza express visitor, this was very disappointing.

I always my visits to Pizza Express and yesterday evening was no exception. The waiter was especially helpful and thoughtful. Reluctantly, however I must report that the goat’s cheese salad I ordered was dismal. It looked as if all the contents had literally been thrown together with leathery left over pieces of cheese. I’m a veggie and I tend to go for the salads and usually I’m not disappointed, but I was yesterday.

Very nice, helpful and welcoming, good pizza

Roma was very attentive, great customer service, politely asked questions for me and partner it was our anniversary...good food and ambience…will be coming back again A* to Roma

Food was great and our server was nice when it came to explaining things and just general customer service.

I arrived at 11:43 on Sep 6, 2024, and was seated promptly by the window. My order was taken within minutes and the starter and main course arrived very hot, shortly after. Perfect. Although they did not provide a pizza cutting tool like other locations I’ve been to, the knife provided was ok. I loved watching the red buses, black cabs, and crazy tourists on bikes go past the restaurant. From my first experience, this location is organised and well run. Hee Ri was very respectful and keen to help with positive energy. Please keep up the great work, guys! I will definitely visit again.

Chris gave outstanding customer service . The food is good.

Pizza express doesn’t live up to its name. Food took 2 hours to come because of ‘printing error’. When we finally got the pizza it was raw and uncooked. We sent it back but still was the same. Won’t come back here anytime soon…

Service was excellent and the food delicious. Enjoyed my visit here on my birthday.

Very slow service even though booked

Broke the law yesterday by refusing a working guide dog access, absolutely disgraceful behaviour

Yesterday friends of ours had a very unpleasant, upsetting and uncomfortable experience at PizzaExpress in Charing Cross. They were refused from the restaurant by staff who claimed they have a policy which meant that even though their guide dog Penny is a registered, highly trained guide dog she was not allowed in because she is ‘large!’ It is very disappointing and worrying that in 2024 we are still living in a world where this kind of ignorance and discrimination exists. After searching online we have been unable to find this ‘large dog policy’ on any PizzaExpress websites. We are now curious to know if they measure wheelchairs or prams before letting them in?? YOU HAVE LOST A LOT OF CUSTOMERS! WHAT A JOKE!

One of the best restaurants for Italian meals

There is a service charge, but no service charge was applied. The pizza dough was crispy and it was very delicious.. The lasagna is amazing!!! It's super delicious... I think Ryazanya could be a good restaurant haha. Anyway, I had a good meal. The downside is that there is no air conditioning, so I ate while sweating. Cola, pizza, lasagna A total of 38.75 came out..

El sitio es muy bonito y teníamos la comida en menos de 10 minutos. Además, los camareros fueron super amables y educados.

I came here with my sister a couple of weeks ago and on arrival everything was great. We got seated and ordered very quickly. Our startes came out within 10mins of ordering which was lovely but we hadn't even finshed our starters and our mains came out as well. Food was overall nice but went cold very quickly. We then had to wait over 40 minutes just to get our plates taken away and get a ahold of a desert menu and then waited another 15mins for our dessert to actually come out. Then waited another 15-20 minutes to get the bill. The worst thing about the whole situation is that the restaurant weren't even that busy so I can't imagine how you handle a busy day.

We were lucky getting in and seated quickly, and our server was polite and friendly, when a server was available, which was not often. The food which wasnt a pizza was awful, it was cold and clearly reheated which made it stodgy and disgusting. I have had better chicken from McDonald's. There was also no condiments available, as in they don't even have them on the premises. They clearly believe in quantity over quality, but it was expensive and disgusting. Won't be going to a Pizza Express ever again after this experience. It's basically a poor copy of Prezzo.

Ivo our waiter was brilliant, polite, quick and incredibly friendly he was really helpful and made several jokes with us. He made us feel so welcomed. We have been to other pizza expresses and other Italian restaurants but none have been as good as the service that Ivo has given us. Would 100% recommend and it was a bust Saturday night in summer!

Nice restaurant next to charing cross station

Service was chaotic and reluctant. No one came to the table for over 10 minutes after we sat down and no one wanted to catch h our eye. Our starters arrived after the main, which was missing the salad dressing. Kids menu is good but there was no pasta available, apparently. Pizza was fine and you always know what you’re getting with Pizza Express but the whole experience was loud, chaotic and slow.

Nicely cooked pizzas. Bbq chicken was a lovely flavour. Staff very friendly and efficient. Good service all round.

Love pizza express food, loved up to expectations. Remi our server was a delight. Was super noisy tho so heard to hear my companion.

Had a meal with colleagues here the other day. They get very busy at lunchtime so there's often a bit of a delay getting served. However, Chris our waiter was great, very friendly and efficient. My romana pizza as always was hot and crisp. Will definitely be back soon!

Despite booking ahead, with a show to get to, the table was not ready until 15 minutes after. Too late.

Food was ok, service was great! Lovely lady called Roma who was so polite and attentive.

Nice and welcoming place.. we had a very nice and friendly waitress.. the pizzas were really good.. Margherita a little expensive for the small size (baby pizza).. my husband had a good Roman pizza and standard size but paid a good 18.46 pounds🤦‍♀️ we tried to ask for coffee but we had a laugh with the waitress telling her that it was colored water🤣 anyway I really recommend it for those with children and for those who want to eat something close to Italian tastes 👏 💪

Food was nice but went cold quickly. Had to wait over 40 minutes just to get ahold of a desert menu and then had to wait another 10 to actually be seen.

I am an elderly and I tried to get help with ordering a pizza and was insulted and then they hung up, I do not appreciate this it was very un kind. 0 STARS !!!!

It's a lie that it opens until 23h it's open until 22h and the last hour is only for take away

The women who is the manager with a severe attitude and dismissive . The service is a chaos, however I am not surprised after seeing the manager behaviour.This lack of attentiveness made the dining experience frustrating and disappointing considering the reputation your restaurant chain.Additionally, the restaurant was not as welcoming as was very dirty and messy.The overall cleanliness of the dining area left much to be desired. Totally unsatisfied and unlikely to return in the future.

the lady who served us had a very pretty voice and the food was very good. don't recommend the lemonade juice though

The food was lovely and the service was OK, slightly disappointed when they got the order wrong and it took a while to rectify it.

We booked a table for 5.45. Understandably busy due to the half term but we got there on time. We then had to wait for our table (at least 20 minutes) We weren't seated until 6.10. Extremely cramped with loads of people around us while waiting. It was only the fact that I pointed out to the staff we would miss our train if we had to wait any longer to be seated and the fact we had booked and didn't have a table albeit people who didn't book were being let in before us. Once seated, we were downstairs. It was extremely noisy and we couldn't hear each other without raising our voices. We tried to order on the app, in line with the leaflet but were greeted with a £69 bill on our table on the app. We questioned with a staff member who stated we had to wait to be table served. We then had to wait a long time for a server to come and serve us. When the food arrived, the sauce was cold and was over the side of plate on one pizza. I am disappointed with the presentation of it with the lack of cheese and clear disregard of quality check. The server at the end whilst giving us our bill showed a disinterest for valuing our request of using a different voucher to what was applied, commenting that it would take too long (the restaurant had slightly cleared by now). The toilets were vile - the smell was disgusting, making me feel sick. I am extremely disappointed and ashamed of our low standard visit and shall never visit again. It ruined our day - we came home and all we were talking about was how this ruined our day out. Wish we could give 0 stars!

It’s not a secret that the central places of the capital are risky places to eat out. The logic is that they get enough foot traffic from tourists not to care too much about ppl not returning. But sometimes you need to take guests for a quick bite, and some previously “reliable” chain conveniently located… I could say one thing - don’t come here, the service will spoil your mood. Imagine have to wait and wait and wait to put an order. Imagine you waive at the waiter standing 2 steps away and he looks at you and walks away. Eventually you order your food with someone having almost hostile facial expression and dismissive attitude.. order comes 2 dishes short, you have to go out looking yourself. Same story with the bill. I’m hurriedly apologised to my horrified guests and left never to come back again.

Great service and a wonderful capricciosa

Amazing restaurant, good food and friendly employees

I ordered a margherita pizza and the portion size was just right and it was delicious. The price is not expensive~

TOURIST TRAP SCAM! WORST PIZZA OF MY LIFE, TOTALLY OVERPRICED. AVOID AT ALL COSTS!

Could not fault the setting, the staff and the food. The menu is great and what you expect from a large pizza franchise. Will go back.

Delicious pizza, extra dough 😋 and sauce 😋😋 and price comparable to other restaurants visited in London Very good service and the waiter very friendly

Wonderful experience. Good pizza, hot, fair price, cold beer.

We booked for +/- 100 people. Were promised everything would be on time. Pre-ordered all the meals. Arrived early and immediately reminded them of the time frame. Were obligated to order desert, but did not want to. Then had to leave because the service was so slow we would have missed Wicked otherwise. None of us got our desert and one of us was told her meal was gluten free, which it was not. Then: not even a tiny sorry. Never again.

Very quick and friendly place to eat

Had a really nice lunch at the Pizza Express on the Strand. Was welcome and seated promptly. Janine (a very pleasant and attentive server) came over and I asked for regular iced water and she brought me a bottle. I ordered a relatively light lunch. Dough Balls Al Forno (I have to admit the “It’s Back!” on the menu lured me in, and a surprisingly good size Side Rocket Salad. The food came quickly (more quickly than I expected) but the place still had some empty tables when I came in. It was tasty. I hadn’t expected to go to Pizza Express on this trip, and had never been before to one, but I wouldn’t hesitate to return to this one.

Basic pizza, but can we please talk about the 7£ tiny balls Arancinis starters ? In Italy they are 5 times bigger and cheaper. You can do better than that.

Roma was absolutely fantastic host .Very polite and slick .Made the visit to London exceptional.Nothing was too much trouble 💯🍷Thank you Roma

We had fantastic service from Roma! Very helpful and so friendly! Made our visit so pleasant and enjoyable, nothing was too much trouble! Could not recommend this place enough! Thank you Roma! Even after a long day, still smiling and could not do enough for us! If you're lucky enough to get Roma, you're absolutely in for a treat!

The food we ordered was good but we initially had the incorrect order but this was amended. I think the service needs alot of improvement the wait staff were polite but needs training on getting the correct order for the table. The manager was rude - understandably the place was under-staffed and it was busy but you shouldn't be rude to your customers and you should set an example for your staff on how to handle high pressure environments.

Good pizza, great place, recommended

Umit provided incredible service making sure we had everything we needed throughout the night. Great food as always

Delicious food, friendly staff.

Just had two great pizzas. Service excellent. Great value. Decent drinks as well.

Always good for a quick bite to eat, great service and tasty pizzas. Opp Charing Cross Station.

The taste is not suitable for indians and the staff is so rude

TOO LOUD! Seriously, throwing metal cutlery into a metal draw right next to our table when we're trying to order... Kitchen noises were only adding to the din and waitresses shouting across the room.... No thank you!

This place is always a good bet for last minute food, opposite Charing Cross Station, very handy for everything close by. Nice staff, pleasant ambience, good facilties. Pizza fresh and hot, decent drinks too. Recommended!

So, I arrived. Greeted very coldly an sat in the darkest corner of the space. Then ordered a. Black americano, came burnt, delivered with attitude so I decided to leave. Rubbish experience from a below average restaurant. Avoid if you can.

We came in here after the marathon, the staff were so quick and attentive, gave us their time despite it being really busy and our food was not only served quickly but was really tasty!

We come from Rome and we had the pleasure of eating the classic Roman pizza as if we were at home. GOOD

Excellent service. Staff were attentive and friendly. Lovely food, reasonably priced and clean restaurant and toilets.

The pizza was super nice and was very well cooked and the crust was nice and soft.The food was very quick to arrive.The service was great and the waiter was really Definitely coming back here again sometime in the future just please keep the toilets clean that's the only con about this place but keep up the good work

Came here having left previous restaurant due to poor service and cold food. Despite being fairly busy and getting close to theatre rush time they found us a table. Had a nice meal served quickly ( as they knew we had a show to get to) by lovely staff.

Pizza Express mains are always great, no complaint. The service here needs some improvement; staff don't want to help, don't want to make eye contact, and they seem only concerned with strictly their own tables and, I guess, some kind of commissions system. The wrong order was brought out too, and we had to pay extra due to the waiting staff not understanding our order. Nevertheless, it's Pizza Express, so it's still great.

Our waiter Saba was amazing. Very attentive, characteristic, an exemplary body of what the company stand for. 10’s across the board!! Will be coming back for her services for sure!! Ps. The lady at the door was so kind and respectful- made me and my friend feel very welcome. We will defo be back. Also food was a slight let down the calzone (chicken italiano) had raw dough.

Poor service, forfot our order Only 1 because i cant put a 0

Great pizza for the price and speedy service over a busy lunch time period.

We are from Hong Kong. Came visit the city during Easter Holiday 2024. We picked this Pizza Express (we have this at home too, one of our favs!) and i told the staff we are 3 people by showing 3 fingers, yet we are lead to a dark corner with only 2 chairs. I have to repeat we are 3 people. We ordered a Margarita, a Caesar salad. 1 adult 1 oldie and 1 ten year old kid. I am not sure if it is expected to order 1 dish per person. Staff are not friendly at all. The Caesar salad contains no Cos Lettuce….staff is not helpful and said “oh I am not aware of this” and she turned to the cooking staff asked if they ran out of Cos, and that’s it. No apologize no explanation. And, when i pay by cash with a 50 note, i am told its too big they don’t have changes…OK so this is the service in the tourist spot. Nice. Disappointment x 10000.

I would like to highlight how disappointing experience we had, when visiting this store. The waiting staff was just careless and slightly rude, there was only one young man with blond hair which was nice and pleasant and our waitress which we have received after moving the table. Sadly the others were just careless and laterally have no consideration of us having a baby with us. They have placed us into the table where we could hardly move and one of the waitresses wanted to even push our pram next to our table which was just silly and would mean that we wouldn't be able to sit down and eat. It was right in the corner between the window and entrance to the restrooms. The attitude of staff should really be reviewed. Just wanted to say thank you to this young man and the lady who have served us afterwards ( I don't know her name but was wearing purple lipstick), that they were lovely. Also the company should review their sitting allocation because some of the tables for 4 people especially with kids are just impossible to use and the experience is accordingly disappointing. The food was ok, nothing special. Also, the high chair for our son was dirty and I had to wash it before using it. It is sad to see, just because of the location where this store is located, everything else is being forgotten.

The food and atmosphere was nice, but they didn't tell us at the door that UNIDAYS discount codes weren't working, and it ended up costing us £16 more. They should have informed us that the UNIDAYS code wasnt working, service said that "it had been acting up all week and there wasn't anything they could do" despite us having student ID. Disappointing.

Had a lunchtime pizza here and as usual it was delicious. Very polite staff, quick service and the regular fantastic menu. Best place for pizza by a long way.

If you are disabled or want to change a nappy do NOT visit this restaurant. The disabled toilet was in an absolutely disgusting state. It had obviously not even been looked at let alone serviced in days, possibly weeks. Tap could not be turned off but more offensively, the toilet bowl full was full to almost overflowing and could not be flushed. I visited in my wheelchair so using it was my only option. I shall not be returning and was embarrassed that a restaurant so popular with tourists could be allowed to let this fall into such a foul state.

Slow service at a time when the restaurant was pretty quiet. Pizza was slightly undercooked. Caesar salad was really good. Experience overall was fine but a little underwhelming.

Good location and you can't go wrong with Pizza Express. I only have 4 stars because it is "only" a Pizza Express, i.e. nothing special or different. This is possibly a bit harsh however

The service was fantastic. Could.nit have asked for better. There was a slight wait to be seated but to be expected. The food was average tho. But with the price paid really not the quality expected. We had a macaroni cheese which on its own would be 1 star. Tasteless. Pizza, a kids meal. And desert. Luckily I used 40 pounds in tesco voucher as the outstanding bill was still 41 pounds. I know pizza is expensive but for a lunch time meal. Two adults and child over 90 quid is quite expensive especially given the quality of the food. I don't think I would plan to go to again. For 90 pounds I would expect much better quality

You always know what you're going to get with pizza express. The pizzas were tasty and the dough balls were delicious. Great location and nice big, spaced out restaurant. I've taken a star off because the service was very slow, even though there weren't that busy. Our dough balls were also Luke warm by the time they arrived.

Fast and expensive The food is cold, very little toppings but it's good. I don't necessarily recommend.

Its a great venue, the manager is very personable and will go the extra mile to make sure customers feel welcome. The staff are very friendly and the location is quite scenic and peaceful now that the road outside has been pedestrianised. The lighting is nice and the restaurant is clean.

Pizza without gluten, milk and derivatives and tomato. The kindness of the waitress made the meal even more pleasant. Thanks Jenny Lee

This was Pizza Express as expected in terms of standardised food and quick service. Only reason for lower marks is that it felt understaffed and we had to go and speak to our waitress a couple of times to place orders or make requests. Kudos to her though as she did a fab job getting everything ordered and to our table quickly. Re the atmosphere - it is a mammoth space downstairs here and it wasn't full which made it feel less exciting. I highly recommend booking here as if you just drop by you may well be disappointed due to its situation and 'Pizza Express' popularity.

The staff were all great, engaging with the kids and attentive. Food was good as expect with Pizza Express. Location perfect - walkable from Buckingham Palace / Big ben and across the road from Charing cross stations. Writing a review to flag that the ladies toilets downstairs need some proper investment. The taps were hanging off, all but one toilet was blocked. I really got the feeling this was a recurrent problem. I felt sorry for the staff - this seemed like unnecessary work for them if they were fixed in the first place. So this is a request to those who hold the purse string - fix the loos.