Vapiano in City of London, Westminster

Place I never forget to go to when I'm in London...I really like it

Lovely food served by Anisul very kind and welcoming. Superb customer service by anisul. :)

Food tastes good. Served by Prashi, lovely girl

Khrystyne was very friendly, helpful and professional. All taff were engaging.

45 minute wait for a dish thant takes 90 seconds to cook? Because my order was forgotten i didnt get the extras i paid for either. Has gone downhill since the days where you used to queue. They also seat people in order instead of by party size so had to wait behind a group of 8 people despite there being many tables for two available

Been to this place many times!! I can't get enough of their pasta :)

Terrible customer service. Terrible and unprofessional staff. They lose your order and you have to chase them to get your food. Awful experience.

Mesbah, was a very attentive server, he made the experience at the restaurant way better, the food was amazing with some regards, the garlic bread didn't taste like any garlic and the pistachio tiramisu should have better presentation (it tasted fine but the look was a it off putting) the mains were amazing as always and the new marry me pasta was to die for

We were served by Momo and the service was amazing.

Food was great , always hits the spot 😍. Was served by Anisul today he was very accommodating and could not have made the experience better! Thank you will definitely be back due to the friendly customer service.

I always enjoy the food at Vapiano, and the welcoming service from Momo made it even better. Thank you for making the visit so enjoyable!

The food is delicious. The staff are courteous, especially Mohamed Sajid. The menu shows halal food. Request: Alfredo pasta 10/10 Marymi Chicken 10/10 Four cheese 😍😍10/10 The restaurant suffers from cooking odors Worth a visit❤️.

The service was amazing especially by Anisul. He was so helpful and very approached. He kept asking us if everything was ok and was very attentive. Brilliant service from Anisul! Thank you so much will deffos come back again.

Absolutely great food and very good value

Love coming to vapianos, been visiting here for over 10 years. Had the best experience with my server Anisul. So helpful, went above and beyond to help us and truly made the experience one I won’t forgot.

Food doesn't come at the same time

Great evening. Very good service from Mesbah, thank you sir!

Terrible experience this afternoon. Ordering is digital, sat down then moved table and ordered/paid for food. We saw our food go behind reception where staff were eating the fries. To find out it was our food, it was brought to the table cold! The staff somehow thought somebody would pay £40 for food and leave! We were nearby and no staff asked us about our food. Terrible, not going back.

Minty is a very sharp waiter and kind man we even had a little laugh

Anisul was very helpful and vibrant. My first time and he was very nice and patient !

Great food and amazing service from anisul

Below average food as compared to the original ones in Sweden. No greens on the table, no experience as it use to have. I tried being there after several years, but lost the feel. Food - ** Ambience- *** Service - *** Bread provided was garnished with old stale oil. Chips were not hot and crispy. Garlic was missing.

Very disappointing experience. Visited on a Thursday evening around 6pm with our kids. Service was really non existent; find your own table, order your food via QR code. It was busy downstairs and no one thought to mention the almost empty upstairs area. Found a table that was being vacated, their empty glasses and bottles stayed on the table throughout our meal. The prawns on bruscetta starter was fine, as were the kids crudités and dips, but the mains were awful. Craggy, dense pasta that was stuck together, not overcooked just really sticky and inedible. Vegan bolonaise sauce was nice, Chicken Milanese was OK. Kids butter and cheese pasta was poor, kids margarita pizza was good. Had to ask for napkins. Overall it was disappointing and I wouldn't visit again or recommend. Am shocked by all the 5 star reviews...maybe we got it on a bad night.

Good food at a good price. Just a bit of a chaotic process, especially if you're in a big group. Great for solo lunches.

I was served by the lovely Mesbah, where he was very attentive and provided excellent service.

Anisul gave good service. Like his companions

Affordable for a quick Italian meal right in the center.

Mesbah was really friendly and helpful

The service was amazing, the atmosphere radiant and the food flavoursome.

Mesbah was a very great waiter, showed great customer service and was very helpful when our dessert was delayed.

Nice and spacious and not so busy during the festive period. Halal options available

great service by Mesbah!! really took care of us!

Mesbah was a great server. Friendly and efficient

watery pizza and sloppy wet pizza. the restaurant was disturbing and my table was sticky and obviously not wiped down from the last costumer. the staff were insanely rude our waitress rolled her eyes at us and was obviously avoiding our table even though we were completely polite and even tried to make friendly conversation AND we left a very gracious tip. the attitude would’ve been excusable if it was super busy but it wasn’t at all.

Mesbah showed great customer service and was very helpful.

Something has changed—I miss the old Vapiano. Vapiano on Great Portland Street used to be one of my favorite spots in central London. The charm of watching chefs cook fresh, simple dishes right in front of you is gone. Whether it’s Brexit, Covid, or something else, the chefs don’t seem as skilled anymore. The food quality has dropped significantly—even the bread isn’t the same. It feels like they need proper training in authentic Italian cooking.

We came with a group of 7. We had a reservation for 7:15, but weren't seated until almost 8. The table we were given hadn't been cleaned, and I had to request someone give me a cloth to wipe it. There weren't enough napkins or cutlery for the group. Once we ordered, they forgot: 1 drink, 1 starter, and 3 desserts. We had to ask multiple times before we got the desserts, and the starter, we were told, wouldn't be refunded for 3 to 5 working days. The mains came out very staggered, with 10 minute gaps between people receiving food, and only 2 dishes were brought out at a time. Additionally, one of the staff brought food to the wrong table twice, and upon realising they were wrong, didn't bother to apologise and even implied it was our fault they had the wrong table. Finally, the toilets were filthy. I've never had such awful service at a restaurant. Do not go here. The food isn't even good.

Lovely food and service was quick. Mesbah in particular was very friendly and polite. He helped with directions around the restaurant and kept our area nice and clean. Will definitely be coming back :) Thanks Mesbah

It's a place with fresh pasta and pizza. We previously liked the branch in Tower Bridge better, but this branch is just a click away.

Food was very nice, love the chicken alfredo. In addition, thank you to Mesbah in particular who was incredibly helpful with directions and friendly as well!!! Mesbah further kept our area nice hence making it a nicer experience so thank you so much for that!!

Came in at 8pm on a Tuesday. Waited over 45 mins for our food, we had to ask 3 different waiters when our food will come until one really nice man finally had everything sorted for us asap. That’s the only reason I won’t give it completely a 1 star

Food took over an hour to arrive.

Anisul was great, very nice service, really accommodated my love for extra cheese on cacio e pepe (and the takeaway been ragyu) haha. Thank you! A nice and smug atmosphere to enjoy on your own or with company

Was a great place to have a little date, we don’t come to London very often and always look forward new things to do, we loved Vapiano! The cocktails and food was perfect and Nazzim was great 10/10. We will eventually return!

Good GF options and friendly staff Nazzim was brilliant!

Served by Mesbah , amazing service will be back!

Fab service!!! Quick turn around in food and was delicious!

They add sprouts to carbonara. Never have I ever heard of such thing. Tastes horrible. Vapiano use to be a great place couple years ago before they turned it into a halal place

Food tasted amazing, service was good from the staff however seating situation was slightly complicated because there was a long queue but people were pushing through as they had a booking.

Aldis Frozen pizzas taste better

Mesbah served us & was really nice. The food was amazing.

We were a group of 4 friends who went to catchup and have dinner, we ordered food at the same time and also drinks the same time and nothing arrived together! First two drinks, them another and then 10 min for the last one!! Everyone was waiting there! Then for food it got even worse!!! Last food arrived 10 min later than the others! The main purpose of our gathering was to drink and eat together not to have one to wait!! We were sat upstairs, the service at arrival was really bad, the lady didn't know where we should sit even though we had a reservation and I told her the name! No one told us about ordering with the scan code, so I was waiting for someone to ask for menu! When we asked for a bit ice for the drinks, they told us they don't have ice here (upstairs) without offering to bring! Did they expect us to go downstairs with the drink to get some?! There was no tissue or cutlery on our table and we had to pick ourselves!! The food itself was good. But I won't come back here

Very noisy, it was impossible to eat in peace, very long waiting time for food, I would not choose this place again

Mesbah was so kind and very accommodating. We really enjoyed our food and experience at Vapianos!

Mr Mesbah was amazing his kindness and help was much appreciated. He was prompt in service and extremely polite. Thank you for a great evening

Mesbah is a very good waiter, very attentive.

We were served by Mesbah and he was very nice and friendly! The food was ok and it was quite busy.

The pasta is great. I can add all my favourite things and make the perfect bite 🥰.

We were a party of three and all of our (three different) dishes literally tasted like nothing. Not even the salt on the table could help. Also the extra side of fries was completely cold once it got to our table.

I was very well received and treated by Momo. She was amazing! All the environment was good and the food was fantastic!

We recently visited Vapiano to celebrate Luiz’s birthday, and the experience was nothing short of exceptional. A special mention must go to Sohan, whose service truly elevated our visit. From the moment we arrived, he was attentive, friendly, and went above and beyond to ensure everything was perfect for our celebration. Sohan’s professionalism and warmth made us feel incredibly welcome, and his recommendations were spot on. It’s rare to find such a level of dedication in customer service, and it certainly did not go unnoticed. The team at Vapiano should be proud to have such a gem on their staff. Thank you, Sohan and Momo, for making Luiz’s birthday a memorable occasion. We will definitely be returning and recommending Vapiano to all our friends and family!

The pasta was absolutely amazing, bursting with flavor and cooked to perfection. But what truly stood out was the exceptional service. Sohan and Momo made our experience amazing with their warmth, attentiveness, and genuine hospitality. Highly recommended!

We received our drinks way after we've got our food. It took too long and the girl was not really friendly. Allover it's a bit too loud and cold in there. The pizza itself was very tasty.

First time in London with my husband on our honeymoon, and our uberdriver recommended this place! And thank you so much for doing so - this place has such good food (the fried gnocchi was delicious, and the pizza was heaven), and the staff was friendly and kind. Would definitely come back!

Great meal again superb pizzas in a great atmosphere only criticism would be the lady that served our drinks couldn’t have been less interested if she tried no eye contact no conversation just placed the drinks on the table and walked away looking thoroughly miserable, and having watched her we weren’t the only table to receive this poor level of customer service.

Thanks to anisul it was great :)

Overall, it's 4 stars as the food i ordered didn't come until 20 mins after I ordered, and the pasta was a bit undercooked. The price is good though at £20 per person.

Maybe the Music level is a bit to High, but anything was perfect!

Thank you for the lovely experience, Anisul,

Mesbah was very lovely and made sure we we're looked after very well

Served by mesbah very kind and patient

Served by Mesbah today great job very kind

Mesbah was amazing with his service, will definitely come again because of him.

Anisul was very helpful, great service

I have eaten at many Vapianos in Europe but I will never go to the one in London again. The pasta was melted from overcooking and the staff doesn't know hygiene rules. They grabbed the spoon from the part where we eat with bare hands. The waiter was polite.

We have been to almost every vapiano in Europe since 2018, it was one of our favorite places. Today we went to England for the first time. I had spaghetti bolognese and carbonara or bolognese. You looked for the ragout inside. It was like plain spaghetti with sauce. The spaghetti was overcooked. it was bolognese or carbonara better, but the spaghetti used to be overcooked and the sauce didn't have enough milk cream! There was a gentleman who filled the forks and knives, he did it without gloves and he replaced them from where we were eating, it didn't seem nice to me, but the staff was very nice and polite!

Great service by Anisul today. Very welcoming and respectful. Would come back again just for him!

Mesbah served us a delicious pizza. Nice gentleman!

Hi, food was great as always, the only minus it was super noisy but I was tired to be fair.Saying that the kid was screaming like he was a main character in The Exorcist ( when restaurants will consider childfree section.. no worries, I don't expect you to answer). Pasta plant based chicken alfredo was hearty and delish, portion was genorous, too. Service was excellent, Mesbah deserves a pay rise! He kept cleaning the tables, was attentive and friendly:)

Vapiano can never go wrong! We were served by Mesbah and he accommodated so well. From the minute we ordered till us leaving the door. What a great way to retain a customer. Definitely coming back to this branch!

Lady at welcome door said 20 mins wait and upstairs is closed. Both were false. We literally spotted a few tables and she said okay you can go there. We waited 1 HOUR for our food and asked three times for a cup of tap water and ice. They said they didnt have ice left. The service is extremely slow and poor. They kept asking for 5 mins more , which literally added up to an hour. Never coming back here again. Waste of money and time.

Sidali was very welcoming and attentive.

Had the best experience ever. Mesbah’s service was amazing. Will definitely visit this branch again.

Mesbah was amazing, thank you so much for your amazing service !

Food was good. Was served by the waiter Mesbah, he was very lovely and nice to us.

Chrystyna was absolutely amazing. I was pleasantly surprised by a lovely fire show with my pizza! Absolutely recommend.

Preksha was incredible, so attentive and welcoming! Give that woman a pay rise, she made it easier to swallow the mediocre food

Great place to eat for anyone who doesn't want to empty their pockets on Oxford Street and also doesn't want to eat a shawarma while walking. The food was very good as is at vapiano and the service was decent too. If you don't want to spend money on drinks they do give a pitcher of water for free.

Aziz was the loveliest waiter! We had a great time because of him

Blah, very blah. Seems a bit abandoned; lamps that don't work, any service, etc.

We were served by Mintu on our visit who was very friendly and quick to clear our table once we had finished eating. We will certainly be back again!

Nice dinner evening. I feel the pasta wasn’t as good as it used to be and miss the personal experience of chef cooking in front of me. However, mintu was amazing tonight very accommodating and polite, he made the experience and went the extra mile. Thank you mintu.

Good food and service. Mintu was very attentive. Brought us some extra cheese for our past dishes.

Great! I recomend. I was served by MESBAH <3

It was a really good experience for my first time. I enjoyed the food and the atmosphere was great as well. Definitely going to come back!!

I had a nice experience. It was such a nice service. Food was timely. I was served by Mesbah, he was nice.

Great for quick and quality pasta. Staff were friendly. A little too prompt with clearing the table. My conversation got unnecessary interrupted as we were putting our coats on because the server insisted on clearing the table.

We loved it some years back whennit still had a herb garden in the middle. Now it lost all the charm and we actually left without ordering.

Nice food thanks mesbah for servicing us

Aziz was absolutely amazing and gave amazing customer service!! He was continuously checking in throughout the evening and gave us excellent service