Pizza Express in City of London, Westminster - Phone Number, Reservations, Reviews

Nasir was very nice and polite good food

We was tonight for dinner ,we had our twins kids birthday .we've been served by the waitress Erida very lovely and friendly 👌 also she was preparing the cake with writing happy birthday singing happy birthday for our children .amazing service .we will come back definitely. Thanks a lot.we really enjoyed.

A long-time visitor to Pizza Express way back when, all sorts of options followed, relatively recently, then thought I oughta head back and see how they were now... not disappointed, reliable and nice menu and drinks menu. Often, these days certain pizza restaurants change chefs and the pizzas vary too much, floppy, firm, good toppings, too many toppings, tasteless toppings, weird combos. So, Pizza Express, given you pick a good branch like Abbey Rd., is like coming home to proper pizza. Thank you to Ashley, an excellent manager and Amelia who is looked after us (and everyone) last night. Ashley, loved the children's books idea 💡 genius. 👏🏼 Nice new manager and just as good as ever.

A fairly average pizza express - staff were helpful and the service was pretty quick.

Good service. Lovely big branch. Very quiet, to the point of being "dead", but that's nice sometimes. The food is always good, imo.

Rude service, miserable food, waste of time and deep disappointment.

Delicious food and amazing service. I overpaid using the app and they came and told me and gave me a refund! Thank you, Pizza Express :)

Had a delightful experience. Food was quick and delicious and staff were so lovely.

Lovely atmosphere, delicious food & great service. Highly recommended.

Amazing experience when visiting. Friendly team, managed really well and felt like all the team cared about what they do. Everything clean and tidy and will be returning to this site.

Visited this branch earlier this week for the first time with my parents and really enjoyed the food. The new Buddha bowls are so filling and delicious, great for a summer lunch. We had a small issue with my dad’s wine order, but the manager in charge John sorted it straight away. Definitely would come again if back in the area.

Went to Pizza Express the other day and really enjoyed our time. The food was spot on, the dough balls are always so yummy! Service also was super quick and friendly and we really liked that the GM came to check on us. Definitely going back to this location.

Great food and very nice restaurant! We’ll be coming back soon to this one 😋

My first time here and will definitely be returning. Really well looked after for my birthday. Was a lovely treat! Thank you to the staff for making it feel special. Would recommend the Carbonara! *chefs kiss*

I normally love pizza express but this restaurant takes 45 minutes to bring food. Like I am not even hungry at this point

The ambience was very nice. The location on Abbey Road is great. Unfortunately, unfortunately the food was below average. For me the pizza was a slightly better frozen pizza. The lasagna was so luscious that you could have eaten/drinked it through a straw. Also make sure that you really get the kids menu for free, as advertised on the posters. We didn't get one. If you asked the manager, you would have had to actively report the use to the service department. How weak is that request. But the manager was very nice and offered me a refund.

One of the best places I have ever worked.

The best food eating areas and customer service 👌 😋

Service was friendly & attentive. Thank you, we will be visiting again.

The service was absolutely terrible. We waited for over 45 minutes for a single pizza at lunch. The staff was not welcoming and the food was quite underwhelming whilst the restaurant was overpriced and expensive to say the least. Not going back again!

I will never return to this restaurant or any other pizza express chain sadly, after being left for 25 minutes with my two young children without being acknowledged or able to order drinks. When I asked whether we could get something for my two small children in terms of drinks or dough balls/snacks, the male waiter shouted at me saying that the restaurant was full which it was not, on top of this all of the waiters deliberately ignored us choosing to stare at the ground. When one of my children said excuse me can we order, the waiter dismissed her with his hand. On top of this, countless deliveroo drivers took priority over all of the in house diners. The staff need some serious retraining and understand that young children 5 and 7, need to be served promptly and within a reasonable time period. Shocking service, don’t go here or any other pizza express. There are plenty other pizza alternatives that are much better, like pizza pilgrims. Unfortunately, I had to award a star for this review but would much rather had left no stars at all.

the food was delicious, waiters were so lovely and helpful, absolutely loved it

My pasta was extremely bland, very disappointed!!!

Best pizza i ever had. Service was great. Fancy, but not that expensive restaurant.

Very kind staff 😊 Excellent pizza (especially the padana) 😋

Great place. Elegant, delicious food and close to Abbey Road Studio :)

Very nice place...very friendly staff...very good pizzas and salad...

Fantastic food as always and waitress was so attentive and nice to me

Excellent service! And Karina is a great waitress!

Great pizza express. Staff are very friendly and don't hassle you to turn the tables over quickly. We've sat outside on their terrace a few times now and always love it.

Very unfriendly stuff. We were waiting to be seated and personnel just ignored us for several minutes even though they passed us by multiple times and certainly saw us waiting there.

The food is delicious and the attention is top notch. Karina attended to us, super friendly and always attentive to make sure we were comfortable. I recommend it without any doubt.

I cannot write how much this Pizza Express is the best one around. The staff are all so lovely and friendly. Nothing is too much trouble for them and matter how busy it is they always offer the most fantastic service. They do need more staff at times as it is unfair for them and the pressure they are under as not all customers are nice and patient. They all deserve a BIG pay rise and more staff please. No one deserves to be shouted at and disrespected and as they are all so wonderful at this Abbey Road Branch, please Head Office take note and get more staff. Thank you

This is my favourite pizza express branch. It has different feel to other branches and I like the fact that it is not located on a busy high street. Food and service is always great! Atmosphere is nice even when busy

Tried to sit down restaurant was empty staff ignored us. Didn't even bring us a menu after 20 minutes. We got up and left. Unbelievably poor service. From what previously was a good restaurant. Shall not be returning

One star is generous. We were greeted by the hostess with no eye contact let alone a smile. One of the starters was stale and served with shavings of onion skin. We received the wrong mani and had to wait for the correct order to be brought out. The disabled/baby changing bathroom door is broken and the room is inaccessible, a member of staff had to manipulate the lock from the outside using a knife so I could access the room.

Good taste of the food, Karina served us, always attentive to us, gave us recommendations and always very friendly, we recommend it Good taste of the food, Karina served us, always attentive to us, gave us recommendations and always very friendly, we recommend it

We had a really lovely time here. The food is lovely and the staff are really friendly. This is one of the best pizza express around. We can’t wait to come back.

Highly highly recommended. Karina very nice. 🇬🇧🇬🇧🇬🇧

Branch cleanliness was not to the level of other branches expected more for St John's Wood.

The magnificent example of pizza Express personally my favourite lovely Location great friendly staff and a super tasty pizza. What else do you need? Five stars !

I am angry because my pizza was burnt. I believe I did the last minute order the restaurant DID NOT CARE. Rubbish

When at a local pizza place pizza's shrink while their prices sky rocket it in a way stops being your local joint. Otherwise all good, decent service and similarly tasting pizzas. We had what we craved for.

Wrong pizza! More attention to detail needed! You can ruin someone’s evening by giving them the wrong food!

Lovely. Nice staff. Good food. --American Family of 5

Excellent and welcoming. A few blocks from the legendary Abbey Road intersection.

Great friendly service every time I'm here.

We had a brilliant day making pizzas today! Great service, very informative and delicious pizzas. Thank you so much.

Best service ever had from anywhere by anyone was epic

The pizzas were good, small downside we waited much too long before being served even though there were few people but I still recommend the address...

Excellent flavor and atmosphere, thank you María for your attention, you finished my little English and finally spoke in Spanish hahahaha 😁

Great service today from the team!

Fantastic service...friendly smile and helpful.... Abbey Road.

burnt pizza experience , poor dough.

I went last night, had a lovely pizza and wine with great company. It’s a real shame about the service, the young man who served us from the beginning to the end was absolutely ridiculous, he had 0 idea on how to do his job! Terrible

The food tasted like foil and was cold by the time it arrived and food took over an hour to arrive

Abysmal. 90 minutes late. On arrival, the bag was so soggy from the ride (under the rain, with no cover) that the bottom fell off and our drinks broke. Pizza was cold and tasteless thanks to the 90 minute wait. Will never use Just Eat again. Abysmal service.

Got a delivery tonight through Uber eats and it was pretty terrible. The pizza was cold and chewy. In reality for the price you are better off going elsewhere or just getting one of them store bought pizzas. I am sure it is perfectly fine in store, but I personally have not been.

I have been here to offer my services at a birthday party, loved the venue they have upstairs, parking outside not a problem . Food as always pizza was lovely

Amazing service (Shehrije) and very good food.

Ordered online…..pizzas arrived cold and without part of the order. When I phoned the restaurant to ask for help the man hung up on me. Not the best experience.

Highly recommended for toddlers birthdays on their upstairs area, friendly staff and calm and quiet area

everything was fine BUT we had to wait much too long for the waitress to come

I rarely leave negative reviews, but after my recent experience, I feel compelled to share my feedback. I ordered three pizzas and a lasagna from Pizza Express through Just Eat, with the expectation of a pleasant dinner. Unfortunately, what I received was far from it. Upon arrival, all three pizzas were a complete disaster – the toppings had completely spilled out within the boxes, making the pizzas inedible. It looked as if they had been turned over and shaken like snow globes. I understand that accidents can happen during delivery, but the extent of the disarray suggests a lack of care from the moment the food left the restaurant. While I was dealing with the pizzas, the lasagna, which may have been good if eaten promptly, went cold as I tried to sort out the issue and request a refund. Our anticipation for a comforting meal turned into a frustrating and hunger-filled evening. To make matters worse, when I reached out to the restaurant directly, hoping for some understanding or a possible remedy, the lady on the phone displayed a complete lack of interest in our problem. Her dispassionate response did nothing to alleviate the situation and only added to our disappointment. Our dinner was spoiled, we were left hungry, and the customer service was disheartening. It’s regrettable when the food quality and customer care do not meet basic expectations, especially when ordering through a reliable service like Just Eat.

This place is a fabulous one near Abbey studios. When we went there we were welcomed by the staff in a very friendly manner. The ambience of the place was very good and soothing. The staff and management was very courteous and took care of all our requests. Coming to the food, the pizzas were amazing and we enjoyed ourselves a lot.

my food arrived 1.5 hours late and everything was stone cold and inedible. my app stated that the driver was at the restaurant at the correct time but i rang the restaurant and no courier ever arrived. clearly a courier attended over an hour late and brought my food which had been sat on the side for over an hour. everything was cold and inedible. appalling service from just eat.

Thanks you Pizza Express for holding a fab birthday party for my one year old. It all went very smoothly from start to finish. Christina was our waitress who was very professional and personable. I would definitely book here again!

Great atmosphere everytime we visit. Service by staff is top class so special thanks to them. I’ve visited quite a few pizza express in better establishments but their staffs attention to detail haven’t been as good as staff here.

I went here for dinner last night and I was really disappointed with the service. Firstly we waited at the door for too long to be acknowledged and seated. If after making eye contact a few times the servers continued doing other things. Once we ordered the dough balls were brought out pretty quickly but then we just sat around waiting for far too long for our mains to come out. After the mains, we had to ask for where our side was as that still had not arrived either. The restaurant was more than half empty but it appeared they were focusing a lot of time on deliver orders as the manager seemed to be fully focused on that the whole evening. We didn't have anyone come over to ask how our meal was or if we wanted dessert - we actually did but couldn't be bothered to wait any longer. I would suggest that customer service is addressed and made more attentive urgently. Overall, the food was actually quite good - pizza could have had more sauce and cheese; except I probably would not have the Halloumi pieces again as very small portion and they were a bit mash potato like and they just come with pizza sauce and could actually do with a little kick of spice.

This one is nice with a big outdoor terrace, so don’t miss it if weather allows.

lovely food and great service...

pizza was cold again but delicious!

The food was delicious and we had a lovely lady who took Carr of us. The service was amazing.

I had a delicious American Pizza and ice for dessert, I thoroughly enjoyed it. The staff and everyone else was so friendly, accommodating and patient.

Super good attention, great team!!!

It's disappointing in a sense that I always order the same thing, and every time, it's different. Portion size, spiciness of chilli. However, every time, they are bland, and I need to ask for salt. Additionally, service could be way better. On occasions when they are busy with deliveries, waiting time for order to be taken can last up to 15min, considering that there are maybe 5 busy tables in whole place. Overall, very mixed emotions.

A lovely and friendly welcome! Great service too and to top it off a delicious pizza!! Can’t wait for our next visit.

Great experience. Thank you D for all your help.

Mushroom part of pizza was delicious but the prawn half was disappointing with 5 prawns.

They forgot the dough balls and pizza was burnt. Will never order again

Great patio for eating outside, team are always friendly, just had to send my pizza back a few times we have been as it was not how I ordered.

Overall, it was a good first experience. However, when I order pizza, I expect it to be cut. It's disappointing to find that pizza wasn't cut, and I had to tear it apart. Also, there were no napkins provided.

Been going here for many years so it's sad to see how the standard has dropped so much so that there was cobwebs and a slug moving on the ceiling inside When we told the manager there was such a nonchalant attitude to this - I hope the standard and cleanliness improves. We asked for chilli oil and multiple occasions when it was finally brought it was empty, they then refilled it so it was just pure oil. . Anything we wanted water, oil, pizza had to be asked on multiple times before it was done. Used to love going here hope it gets better

Thanks a lot for great food and service !

I took my two kids here recently and had a great experience. Fantastic service and tasty food.

Thanks to the manager (Ashley) for being kind and kept our party under extra control. Food wad perfect and the service was excellent.

Special thanks to Ashley (lovely manager) and her team at Abbey Road Pizza Express. You guys made my daughter’s birthday memorable and unique. Food was delicious and service is beyond expectations.

Pizzeria muy bien situada en Abby Road,la comida toda muy buena y todos los empleados muy atentos y amables. Mención especial para Bansri.

Se passi da Londra e ami i Beatles devi percorrere per forza Abbey Road e fermarti a mangiare una buona pizza da "Pizza Express!" 😜

Really lovely place. Great food and drinks. Lovely place for a catch up with friends. Bedrija was such a lovely host. Couldn't ask for better

I'm not able to keep on reports. The order was fine 🙂 thanks

Lovely pizza, delivered promptly.

The staff at Abbey Rd are always excellent and very efficient. Dhrumil and all servers are always friendly and aiming to please. Many thanks

Great food and reasonable prices.

My first experience in pizza express and service was unbelievable amazing and the food was 5 STARS!!! ⭐️⭐️⭐️⭐️⭐️ Thank you for made my day. 😋

My experience was wonderful at pizza express, would definitely come again! The service was amazing. Shehrije was my waiter,I received wonderful service from her. And Emily was very kind and helpful and made my experience at pizza express even more amazing.

Wonderful service and very delicious pizza!! great stop after visiting the beatles crossing!!

The restaurant is not very far from Abbey Studios, which we went to visit. My friend and I were welcomed promptly, and the team was very attentive. They have a spacious garden which is a fantastic asset in this weather. The restaurant looks organised, neat and has fabulous atmosphere.

A lovely restaurant with a nice outdoor area. Very friendly staff and the food is delicious. Definitely a great place for a group.

This must be the worst Pizza Express in the UK. Abysmal service - we were told abruptly by a charmless waitress that they had “no bolognaise, no houmous, no crayons, no Negroni and no egg” (!). They then completely forgot one order in our party and produced it 20 minutes after everyone else in our party had finished eating after being reminded 3 times of the delay. This used to be such a charming branch but it has gone way downhill. We heard numerous other tables complaining about orders. Avoid, avoid at all costs.