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3.5

Based on 1.584 opinions finded in 5 websites

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Nº 5585 in 7028 in City of London, Westminster

Nº 474 of 567 Italian in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..pizzasalad

comment_iconOpinions

La comida estaba muy bien y el servicio, muy amable. Se esforzaron por hablar nuestro idioma, y contestaron a todas nuestras preguntas de forma resolutiva.

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Amparo P . 2024-11-17

MORE AT TripAdvisor

Unassuming joint serving great Italian style pizzas. Excellent service and management by Akash he provided best suggestions for pizza Fresh ingredients, fast service, excellent value for money. Makes a change from all the other usual suspects in the neighborhood. Highly Recommended.

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Rageshwari Solanki . 2024-11-07

MORE AT Google

Pizza express in St. John's Wood - Abbey road is fantastic. Everything is clean, friendly staff and excellent food. Nevertheless fast service. Pawel the chef and Joe, the restaurant manager are busy though they have a few seconds for a good comment. I have eaten at this place several times and certainly recommend it.

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R P . 2024-11-05

MORE AT Google

Jacob was very friendly and efficient. He kept our drinks refilled and our food arrived promptly.

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Jaroslava Bittarova . 2024-11-04

MORE AT Google

Great pizza and atmosphere with friendly customer service

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Sayed Taheri . 2024-10-21

MORE AT Google

Good food. Great place. Friendly staff !!

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Pav . 2024-10-19

MORE AT Google

a very big disappointment...an hour of waiting without any excuse in deafening noise at the beginning to finally eat bland and rubbery pizzas...the chicken parmiggiana was quite good but the pasta was overcooked (some were even burnt) and cold!!! misunderstanding of the order, no dessert for my 7 year old son...really a very bad time! I hope it’s not always like this!

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Audrey Zueras . 2024-10-19

MORE AT Google

What a fabulous restaurant. The food was delicious and plentiful, and the staff are amazing. So friendly and attentive and couldn't do enough for us. They made our anniversary lunch a very special occasion. We're definitely going out of our way to go there again. A rare treat in Maida Vale.

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Karen Stocker . 2024-10-18

MORE AT Google

L9vely manager's has a garden and conservatory near famous Abbey Road where the beatles recorded fabulous thanks for our l9vely dinner. X

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Diamond Star . 2024-10-12

MORE AT Google

A long-time visitor to Pizza Express way back when, all sorts of options followed, relatively recently, then thought I oughta head back and see how they were now... not disappointed, reliable and nice menu and drinks menu. Often, these days certain pizza restaurants change chefs and the pizzas vary too much, floppy, firm, good toppings, too many toppings, tasteless toppings, weird combos. So, Pizza Express, given you pick a good branch like Abbey Rd., is like coming home to proper pizza. Thank you to Ashley, an excellent manager and Amelia who is looked after us (and everyone) last night. Ashley, loved the children's books idea 💡 genius. 👏🏼 Nice new manager and just as good as ever. October 2024 the app to pay is absurd, frustrating and amateur - the 4th/ 5th time it's totally failed - we've been chased down the street 'for not paying' seriously we eat here more times than our 'rewards' can imagine. We miss taxi's and trains coz it's sooo bad. Please resolve owners - a complete shambles!! Seriously and I've eaten at PE for 40yrs +

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Mark Hendriksen . 2024-10-05

MORE AT Google

The pizzas were overcooked, so tough and not as nice as when cooked right 😐

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Chris . 2024-10-04

MORE AT Just Eat

I brought my cousins from LA to this PizzaExpress for lunch and they absolutely loved it. Super friendly and attentive service, delicious pizzas (some exciting new additions to their menu) and a really nice ambience with all the greenery in their conservatory dining area. With great value for money, quality ingredients, slick service and easy parking nearby Abbey Road PizzaExpress is definitely #Winning whether you're dining solo, with friends and family (and kids) or with work colleagues. Highly recommended 10/10 - Definitely coming back again very soon and I can highly recommend their thin base Romana style pizzas - so good.

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Daniel H . 2024-09-29

MORE AT Google

Definitely recommend the Pollo ad Astra Romano pizza! Maria our server was very sweet as well.

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Traci V . 2024-09-27

MORE AT Google

The management here don’t know what they’re doing. Ordered from here today for dinner as a delivery and they got most of my order wrong - it came cold, 20 minutes late and some of the food was undercooked. When I called the manager was clueless, and it seemed as if the waiting staff had to take over - the waitress Christina who I spoke to on the phone was very helpful though. Disappointed.

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Joe F . 2024-09-26

MORE AT TripAdvisor

Visited this branch on Saturday and the food quality is poor. The staff were very polite, but the food is not good enough. Simple as that

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Stephen Jameson . 2024-09-23

MORE AT Google

Great food but cold. Ok as it’s a pizza and can be heated up in the oven in 10 mins (always leave it in the box and put the box in the oven for 10 mins). Very good pizza. Delivery people are not that good though most of the time these days it seems….

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Tad . 2024-09-20

MORE AT Just Eat

Nasir was very nice and polite good food

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Ahlan Mohammed . 2024-09-16

MORE AT Google

We was tonight for dinner ,we had our twins kids birthday .we've been served by the waitress Erida very lovely and friendly 👌 also she was preparing the cake with writing happy birthday singing happy birthday for our children .amazing service .we will come back definitely. Thanks a lot.we really enjoyed.

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Jona Hox . 2024-09-16

MORE AT Google

A fairly average pizza express - staff were helpful and the service was pretty quick.

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Teddy Day . 2024-09-14

MORE AT Google

Good service. Lovely big branch. Very quiet, to the point of being "dead", but that's nice sometimes. The food is always good, imo.

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Seb London . 2024-09-02

MORE AT Google

Rude service, miserable food, waste of time and deep disappointment.

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Daniel Mazurkiewicz . 2024-09-01

MORE AT Google

Delicious food and amazing service. I overpaid using the app and they came and told me and gave me a refund! Thank you, Pizza Express :)

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Fiona . 2024-08-31

MORE AT Google

Poor offering. The gluten free pizza base undercooked, and probably the scantiest pizza topping ever. Overpriced for what it is. Service adequate. This is beyond portion control. Salad was nice and fresh.

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AdrianMole . 2024-08-28

MORE AT TripAdvisor

Had a delightful experience. Food was quick and delicious and staff were so lovely.

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Emma Wallin . 2024-08-24

MORE AT Google

Went to Pizza Express the other day and really enjoyed our time. The food was spot on, the dough balls are always so yummy! Service also was super quick and friendly and we really liked that the GM came to check on us. Definitely going back to this location.

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Erin Kay . 2024-08-23

MORE AT Google

Visited this branch earlier this week for the first time with my parents and really enjoyed the food. The new Buddha bowls are so filling and delicious, great for a summer lunch. We had a small issue with my dad’s wine order, but the manager in charge John sorted it straight away. Definitely would come again if back in the area.

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Paula Jiménez . 2024-08-23

MORE AT Google

Amazing experience when visiting. Friendly team, managed really well and felt like all the team cared about what they do. Everything clean and tidy and will be returning to this site.

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Nicholas Fretwell . 2024-08-23

MORE AT Google

Lovely atmosphere, delicious food & great service. Highly recommended.

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Nasirul Islam . 2024-08-23

MORE AT Google

My first time here and will definitely be returning. Really well looked after for my birthday. Was a lovely treat! Thank you to the staff for making it feel special. Would recommend the Carbonara! *chefs kiss*

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David Bishop . 2024-08-23

MORE AT Google

Great food and very nice restaurant! We’ll be coming back soon to this one 😋

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Raquel jiménez lupiáñez . 2024-08-23

MORE AT Google

Food always good from here. Unfortunately it arrived stone cold. A reheat in the oven, in its box, saved it….lucky it was a pizza. The delivery network of drivers that speak virtually no English and clearly don’t know London (or the delivery area) really let this whole system down. JustEat need to get a grip on this situation quickly as it’s got progressively worse. It’s unfair on the restaurants too.

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Tad . 2024-08-18

MORE AT Just Eat

I normally love pizza express but this restaurant takes 45 minutes to bring food. Like I am not even hungry at this point

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Marygrace Tropeano . 2024-08-16

MORE AT Google

The ambience was very nice. The location on Abbey Road is great. Unfortunately, unfortunately the food was below average. For me the pizza was a slightly better frozen pizza. The lasagna was so luscious that you could have eaten/drinked it through a straw. Also make sure that you really get the kids menu for free, as advertised on the posters. We didn't get one. If you asked the manager, you would have had to actively report the use to the service department. How weak is that request. But the manager was very nice and offered me a refund.

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Giuliano . 2024-08-04

MORE AT Google

The best food eating areas and customer service 👌 😋

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nAtuRaLlY DiStUrBeD . 2024-08-02

MORE AT Google

One of the best places I have ever worked.

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Binu Varghese Samuel . 2024-08-02

MORE AT Google

Service was friendly & attentive. Thank you, we will be visiting again.

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Tai Rankin . 2024-07-31

MORE AT Google

The service was absolutely terrible. We waited for over 45 minutes for a single pizza at lunch. The staff was not welcoming and the food was quite underwhelming whilst the restaurant was overpriced and expensive to say the least. Not going back again!

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Vir Gupta . 2024-07-30

MORE AT Google

I will never return to this restaurant or any other pizza express chain sadly, after being left for 25 minutes with my two young children without being acknowledged or able to order drinks. When I asked whether we could get something for my two small children in terms of drinks or dough balls/snacks, the male waiter shouted at me saying that the restaurant was full which it was not, on top of this all of the waiters deliberately ignored us choosing to stare at the ground. When one of my children said excuse me can we order, the waiter dismissed her with his hand. On top of this, countless deliveroo drivers took priority over all of the in house diners. The staff need some serious retraining and understand that young children 5 and 7, need to be served promptly and within a reasonable time period. Shocking service, don’t go here or any other pizza express. There are plenty other pizza alternatives that are much better, like pizza pilgrims. Unfortunately, I had to award a star for this review but would much rather had left no stars at all.

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Jeremy Lever . 2024-07-30

MORE AT Google

the food was delicious, waiters were so lovely and helpful, absolutely loved it

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Martyna Urbańska . 2024-07-23

MORE AT Google

My pasta was extremely bland, very disappointed!!!

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Tasha . 2024-07-18

MORE AT Just Eat

Best pizza i ever had. Service was great. Fancy, but not that expensive restaurant.

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Imppu Oinonen . 2024-07-17

MORE AT Google

Very kind staff 😊 Excellent pizza (especially the padana) 😋

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Alex Prime . 2024-07-12

MORE AT Google

Great place. Elegant, delicious food and close to Abbey Road Studio :)

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KG Hybiak . 2024-07-11

MORE AT Google

Very nice place...very friendly staff...very good pizzas and salad...

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Oskar Rebollo . 2024-07-07

MORE AT Google

Fantastic food as always and waitress was so attentive and nice to me

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Courtney Lang . 2024-07-06

MORE AT Google

Great pizza express. Staff are very friendly and don't hassle you to turn the tables over quickly. We've sat outside on their terrace a few times now and always love it.

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Alexander Verran-Wilkes . 2024-06-24

MORE AT Google

Excellent service! And Karina is a great waitress!

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Agustín J . 2024-06-24

MORE AT Google

Very unfriendly stuff. We were waiting to be seated and personnel just ignored us for several minutes even though they passed us by multiple times and certainly saw us waiting there.

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Ilnur Shugaepov . 2024-06-21

MORE AT Google

I cannot write how much this Pizza Express is the best one around. The staff are all so lovely and friendly. Nothing is too much trouble for them and matter how busy it is they always offer the most fantastic service. They do need more staff at times as it is unfair for them and the pressure they are under as not all customers are nice and patient. They all deserve a BIG pay rise and more staff please. No one deserves to be shouted at and disrespected and as they are all so wonderful at this Abbey Road Branch, please Head Office take note and get more staff. Thank you

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sofie ioannou . 2024-06-13

MORE AT Google

The food is delicious and the attention is top notch. Karina attended to us, super friendly and always attentive to make sure we were comfortable. I recommend it without any doubt.

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Juan Antonio Rodríguez . 2024-06-13

MORE AT Google

This is my favourite pizza express branch. It has different feel to other branches and I like the fact that it is not located on a busy high street. Food and service is always great! Atmosphere is nice even when busy

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Z Haque . 2024-06-10

MORE AT Google

One star is generous. We were greeted by the hostess with no eye contact let alone a smile. One of the starters was stale and served with shavings of onion skin. We received the wrong mani and had to wait for the correct order to be brought out. The disabled/baby changing bathroom door is broken and the room is inaccessible, a member of staff had to manipulate the lock from the outside using a knife so I could access the room.

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Louisa Bourbia . 2024-06-07

MORE AT Google

Tried to sit down restaurant was empty staff ignored us. Didn't even bring us a menu after 20 minutes. We got up and left. Unbelievably poor service. From what previously was a good restaurant. Shall not be returning

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Tom Brown . 2024-06-07

MORE AT Google

Good taste of the food, Karina served us, always attentive to us, gave us recommendations and always very friendly, we recommend it Good taste of the food, Karina served us, always attentive to us, gave us recommendations and always very friendly, we recommend it

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David Nieto . 2024-05-12

MORE AT Google

We had a really lovely time here. The food is lovely and the staff are really friendly. This is one of the best pizza express around. We can’t wait to come back.

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Kanta patel . 2024-05-09

MORE AT Google

Highly highly recommended. Karina very nice. 🇬🇧🇬🇧🇬🇧

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Selenia María Medina Hernández . 2024-04-26

MORE AT Google

Branch cleanliness was not to the level of other branches expected more for St John's Wood.

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Garfield Dowdye . 2024-04-17

MORE AT Google

The magnificent example of pizza Express personally my favourite lovely Location great friendly staff and a super tasty pizza. What else do you need? Five stars !

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Aaron Horn . 2024-04-16

MORE AT Google

I am angry because my pizza was burnt. I believe I did the last minute order the restaurant DID NOT CARE. Rubbish

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Laelson . 2024-04-13

MORE AT Just Eat

When at a local pizza place pizza's shrink while their prices sky rocket it in a way stops being your local joint. Otherwise all good, decent service and similarly tasting pizzas. We had what we craved for.

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Petr M . 2024-03-26

MORE AT Google

Wrong pizza! More attention to detail needed! You can ruin someone’s evening by giving them the wrong food!

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felix . 2024-03-19

MORE AT Just Eat

Lovely. Nice staff. Good food. --American Family of 5

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COACH WYATT HARRIS . 2024-03-14

MORE AT Google

Excellent and welcoming. A few blocks from the legendary Abbey Road intersection.

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Juan Fernando Hidalgo . 2024-02-29

MORE AT Google

Great friendly service every time I'm here.

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Jaye . 2024-02-29

MORE AT Google

Best service ever had from anywhere by anyone was epic

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Lewis . 2024-02-27

MORE AT Google

We had a brilliant day making pizzas today! Great service, very informative and delicious pizzas. Thank you so much.

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Cleo Caldicott . 2024-02-27

MORE AT Google

The pizzas were good, small downside we waited much too long before being served even though there were few people but I still recommend the address...

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Cyndie Dos Santos . 2024-02-26

MORE AT Google

Excellent flavor and atmosphere, thank you María for your attention, you finished my little English and finally spoke in Spanish hahahaha 😁

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Austin Grn . 2024-02-16

MORE AT Google

Great service today from the team!

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Charlie & Shane Murphy-Jones . 2024-02-14

MORE AT Google

Fantastic service...friendly smile and helpful.... Abbey Road.

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claurdet . 2024-02-09

MORE AT Google

burnt pizza experience , poor dough.

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Zeynep Eğrioğlu . 2024-01-28

MORE AT Google

I went last night, had a lovely pizza and wine with great company. It’s a real shame about the service, the young man who served us from the beginning to the end was absolutely ridiculous, he had 0 idea on how to do his job! Terrible

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renia18 . 2024-01-28

MORE AT TripAdvisor

The food tasted like foil and was cold by the time it arrived and food took over an hour to arrive

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Charlotte . 2024-01-27

MORE AT Just Eat

Abysmal. 90 minutes late. On arrival, the bag was so soggy from the ride (under the rain, with no cover) that the bottom fell off and our drinks broke. Pizza was cold and tasteless thanks to the 90 minute wait. Will never use Just Eat again. Abysmal service.

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Mariano . 2024-01-05

MORE AT Just Eat

Got a delivery tonight through Uber eats and it was pretty terrible. The pizza was cold and chewy. In reality for the price you are better off going elsewhere or just getting one of them store bought pizzas. I am sure it is perfectly fine in store, but I personally have not been.

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Carre King . 2024-01-03

MORE AT Google

I have been here to offer my services at a birthday party, loved the venue they have upstairs, parking outside not a problem . Food as always pizza was lovely

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Nosila Facepainting . 2023-12-12

MORE AT Google

Amazing service (Shehrije) and very good food.

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Miroslav Sidlo . 2023-12-04

MORE AT Google

Ordered online…..pizzas arrived cold and without part of the order. When I phoned the restaurant to ask for help the man hung up on me. Not the best experience.

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innes62 . 2023-12-01

MORE AT TripAdvisor

Highly recommended for toddlers birthdays on their upstairs area, friendly staff and calm and quiet area

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HamidReza H . 2023-11-15

MORE AT Google

everything was fine BUT we had to wait much too long for the waitress to come

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F. . 2023-11-11

MORE AT Google

I rarely leave negative reviews, but after my recent experience, I feel compelled to share my feedback. I ordered three pizzas and a lasagna from Pizza Express through Just Eat, with the expectation of a pleasant dinner. Unfortunately, what I received was far from it. Upon arrival, all three pizzas were a complete disaster – the toppings had completely spilled out within the boxes, making the pizzas inedible. It looked as if they had been turned over and shaken like snow globes. I understand that accidents can happen during delivery, but the extent of the disarray suggests a lack of care from the moment the food left the restaurant. While I was dealing with the pizzas, the lasagna, which may have been good if eaten promptly, went cold as I tried to sort out the issue and request a refund. Our anticipation for a comforting meal turned into a frustrating and hunger-filled evening. To make matters worse, when I reached out to the restaurant directly, hoping for some understanding or a possible remedy, the lady on the phone displayed a complete lack of interest in our problem. Her dispassionate response did nothing to alleviate the situation and only added to our disappointment. Our dinner was spoiled, we were left hungry, and the customer service was disheartening. It’s regrettable when the food quality and customer care do not meet basic expectations, especially when ordering through a reliable service like Just Eat.

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Efe . 2023-11-09

MORE AT Just Eat

This place is a fabulous one near Abbey studios. When we went there we were welcomed by the staff in a very friendly manner. The ambience of the place was very good and soothing. The staff and management was very courteous and took care of all our requests. Coming to the food, the pizzas were amazing and we enjoyed ourselves a lot.

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Karan Shah . 2023-11-05

MORE AT Google

my food arrived 1.5 hours late and everything was stone cold and inedible. my app stated that the driver was at the restaurant at the correct time but i rang the restaurant and no courier ever arrived. clearly a courier attended over an hour late and brought my food which had been sat on the side for over an hour. everything was cold and inedible. appalling service from just eat.

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maeve . 2023-10-21

MORE AT Just Eat

Thanks you Pizza Express for holding a fab birthday party for my one year old. It all went very smoothly from start to finish. Christina was our waitress who was very professional and personable. I would definitely book here again!

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Food Critic . 2023-10-21

MORE AT Google

Great atmosphere everytime we visit. Service by staff is top class so special thanks to them. I’ve visited quite a few pizza express in better establishments but their staffs attention to detail haven’t been as good as staff here.

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shubh dhar . 2023-10-19

MORE AT Google

I went here for dinner last night and I was really disappointed with the service. Firstly we waited at the door for too long to be acknowledged and seated. If after making eye contact a few times the servers continued doing other things. Once we ordered the dough balls were brought out pretty quickly but then we just sat around waiting for far too long for our mains to come out. After the mains, we had to ask for where our side was as that still had not arrived either. The restaurant was more than half empty but it appeared they were focusing a lot of time on deliver orders as the manager seemed to be fully focused on that the whole evening. We didn't have anyone come over to ask how our meal was or if we wanted dessert - we actually did but couldn't be bothered to wait any longer. I would suggest that customer service is addressed and made more attentive urgently. Overall, the food was actually quite good - pizza could have had more sauce and cheese; except I probably would not have the Halloumi pieces again as very small portion and they were a bit mash potato like and they just come with pizza sauce and could actually do with a little kick of spice.

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Sachin Patel . 2023-10-09

MORE AT Google

This one is nice with a big outdoor terrace, so don’t miss it if weather allows.

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Alexis Yannakou . 2023-10-07

MORE AT Google

lovely food and great service...

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stephen ashurst . 2023-10-06

MORE AT Google

pizza was cold again but delicious!

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Richard . 2023-10-04

MORE AT Just Eat

I had a delicious American Pizza and ice for dessert, I thoroughly enjoyed it. The staff and everyone else was so friendly, accommodating and patient.

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Henok Eyob . 2023-09-07

MORE AT Google

The food was delicious and we had a lovely lady who took Carr of us. The service was amazing.

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Fida Beiruthy-Hator . 2023-09-07

MORE AT Google

Super good attention, great team!!!

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Nicolas Laso Errazuriz . 2023-09-06

MORE AT Google

A lovely and friendly welcome! Great service too and to top it off a delicious pizza!! Can’t wait for our next visit.

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Georgia Baird . 2023-08-30

MORE AT Google

It's disappointing in a sense that I always order the same thing, and every time, it's different. Portion size, spiciness of chilli. However, every time, they are bland, and I need to ask for salt. Additionally, service could be way better. On occasions when they are busy with deliveries, waiting time for order to be taken can last up to 15min, considering that there are maybe 5 busy tables in whole place. Overall, very mixed emotions.

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E L . 2023-08-30

MORE AT Google

Great experience. Thank you D for all your help.

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Nimit Jani . 2023-08-28

MORE AT Google

Mushroom part of pizza was delicious but the prawn half was disappointing with 5 prawns.

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Elina . 2023-08-27

MORE AT Just Eat

They forgot the dough balls and pizza was burnt. Will never order again

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Aminata . 2023-08-23

MORE AT Just Eat

Great patio for eating outside, team are always friendly, just had to send my pizza back a few times we have been as it was not how I ordered.

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Samantha Cusick . 2023-08-16

MORE AT Google

Overall, it was a good first experience. However, when I order pizza, I expect it to be cut. It's disappointing to find that pizza wasn't cut, and I had to tear it apart. Also, there were no napkins provided.

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Elina . 2023-08-15

MORE AT Just Eat

Been going here for many years so it's sad to see how the standard has dropped so much so that there was cobwebs and a slug moving on the ceiling inside When we told the manager there was such a nonchalant attitude to this - I hope the standard and cleanliness improves. We asked for chilli oil and multiple occasions when it was finally brought it was empty, they then refilled it so it was just pure oil. . Anything we wanted water, oil, pizza had to be asked on multiple times before it was done. Used to love going here hope it gets better

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Helen Femi Williams . 2023-08-12

MORE AT Google

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