Eataly in City of London, Westminster

A special spot in London's center, offering a taste of Italy with high-quality Apennine products you probably won't find elsewhere in the city.

I visited Eataly on May 8, 2024, around 9 a.m. Customer care is a joke there, particularly the lady at the information point. There was no “Good morning” or “How can I help you?” What a shame that her apathetic attitude set the tone for my experience.

As others have said, this is an incredible place. Several restaurants, eateries plus a wealth of Italian food and wine on offer. Why the poor review? Well, we ate at Pizza e Pasta which was nice but several dishes had ingredients missing (why didn’t they just get some from their own shop?). We were not offered any discount because of this and a chunky ‘service’ charge was added to our bill. The most basic Pizza / Pasta dishes were close to £20 each so it’s not cheap. The shop parts were lovely and I would have been filling my basket if the prices had been reasonable.

Not woth it! Pasta I ordered it was very hard and too salty. Not meet my expectations. Big NO.

We came here for our anniversary last night. The service was good although the waiter was slightly rude and was hesitant to give me extra cheese when I asked. I had the bolognese and it was extremely disappointing. I’ve genuinely had more flavour in the £1 Iceland bolognese ready meals. It was overwhelmingly bland and dry. Nice atmosphere and a good shop, but don’t bother with the restaurant.

After paying a lot of money to be in a location to watch the Milan derby on my laptop. I chose Eataly and a selection of cured meats from the fridge and some Porchetta from the deli with some cheese. The guy serving on the counter could barely talk to me or acknowledge any of the customers. I asked for 150g Porchetta to which he hand carved two big chunks of it - odd, I thought he would use the meat slicer - however as most of the deli was ready to close down I sense it had been cleaned early. I went down to the main atrium and got a seat. The porchetta hadn't been cooked properly - It was chewy and the fat had not been rendered down at all. What a shame. As im a big fan of Eataly I decided to give feedback in the form of an email. I have been to the one in Bologna and Milan multiple times over my many trips each year - so I would like to think I know what the standards are. I felt my email was not dealt with particularly well and was made to feel like I was an idiot. See excerpt below: "The situation you have described is far from the level of customer service and high standards we aim to provide, and we are very sorry that this happened to you. We suggest our customer to warm up the porchetta before to eat. We do not have any other claims from customers about this particular issue, therefore we must assume this has been an isolated event. Have a nice evening." To which I replied: "Ok, just to confirm - the Porchetta you serve from the Deli upstairs is not ready to eat and requires heating but the Porchetta from the fridge is? Could you also advise if normally the Porchetta on the deli counter is carved by hand or is it usually sliced on the machine?" and the final reply: "The porchetta we sell is ready to eat. We suggest to warming up the porchetta, because in that way the fat will be melt and will be better to eat and more succulent. Kind regards," All in all - If you are going to this location - I would purchase from the fridge as the meats imported for the fridge are cooked and served correctly but the deli and overall customer service is lacking. I gave good option for a good customer bounce back, I wasn't asking for anything for free, but was made to feel stupid and wrong. As a chef for 20 years and a traveller to Italy around 8 times a year - I was just expecting that famous Italian hospitality and food and unfortunately on this occasion I did not receive it. Richard

Had dinner at Pizza e Pasta. Lovely spot in a cool setting. Food unfortunately very average: one of the least impressive pizzas I've had and my Bellini was excessively sweet. My friend's pasta was also decidedly average. The calzone and gnocchi was apparently quite good. Service wasn't great, one waiter in particular was somewhat rude. Overall would not recommend, some of the most disappointing Italian dining experiences I've had.

I spent more than £50,00 today, 4th May 2024 in Eataly and I asked for my barcode to have a 20% off next visit until 6th May 2024. I talked with 2 managers and they gave me different answers not to offer me the barcode, even showing the promotion advertisement. Here don't say that I need buy before 3rd of may and don’t say that I need spend only on Market. Please don’t do this with us. This is the advertisement that I found in website now. I revived last week but it’s still on the website. Indulge now, and save later! From today, spend £50 or more at Eataly and enjoy 20% off your next visit. Discount valid during the bank holiday weekend, from Friday 3rd – Monday 6th May 2024. Available in our restaurants, bars and market*.

Never eaten here but i like the grocery section (1st floor)

There's no way not to want to go back! Everything wonderful 🤩

This is the second time we were faced with the female cashier (Kirdy?) in the downstairs food area in the pasta section. She’s extremely rude and abrupt, even though she saw us before and remembered us she acted even more rude this time around. We almost walked out without getting anything, that’s how unpleasant dealing with her was. It’s a shame because we love Eataly but this girl is ruining the experience for us every time

We went for pizza dinner Pizza dough was dry with too much semolina hurting the gum. The calzone was extremely salty. Nice service and nice atmosphere, worth for drinks I will not come back for food.

Stunning pizza, loved every mouthful

£10 for a small wine and the barman under poured it completely unapologetically as the bottle ran out. The bar staff all had that look in their eyes that they are smugly ripping you off. I know that's literally what happens in London bars all day every day but the game you're meant to play is making us feel special so we happily part with our cash guys. The team tonight didn't really get it. Not very smooth. Shame as it's a beautiful venue and very convenient location. If the team were better at hospitality they'd make a lot more money.

Last evening, around 20:45 - 21:00 on April 23, 2024, at the Eataly coffee shop in Liverpool Street, I intended to purchase three coffees for myself, my spouse, and my cousin. During the payment process, I asked to stamp my loyalty card, but the cashier informed me that only one stamp could be issued per transaction. I expressed my disbelief at this policy, suggesting that I could make three separate transactions to acquire the coffees. However, I was informed that such a thing was not possible for the same individual and that it needed to be done by different persons. Seeking clarification, I called for a supervisor(she) and explained the situation to the one nearby, but they were unyielding. Afterwards, I said then my spouse and cousin could come and get their coffees separately, making it three different people in total. Despite my insistence, they rudely refused to allow me to proceed with the separate transactions. When I requested to speak with a manager, I was informed that they were not available at that time. When I asked for the supervisor's name, they bluntly refused to provide it. As I moved towards the restaurant section to inquire about the manager, I coincidentally encountered another supervisor named Salvo, to whom I explained the situation. He attentively listened to me and acknowledged that I was in the right. However, he regretfully stated that he couldn't intervene as it wasn't under his jurisdiction. He even mentioned that a similar issue had been reported by another customer the previous day, indicating a recurring problem that needed addressing by management. Totally, it's disappointing that the loyalty card system is implemented in such an illogical manner, seemingly undermining the intelligence of customers. Additionally, the staff at the coffee shop were both rude and unhelpful. Anyone considering visiting should think twice.

You can spend hours in here eat drink and shop superb food and drinks to buy.

Overpriced, small and pre-prepared portions. Better restaurants in the area that aren’t into mass produced foods. Spend your money elsewhere.

Quality food but what made me give three stars is the service. They didn't bring us bread and when we asked for it they told us that the kitchen was closed and it was 8.30pm. The tables are without tablecloth and paper napkin. They are also cleaned with a simple cloth and a spray of product. For the price I would have expected better.

Everyone will have their opinion but the food is of very low quality. Table rotation is the only priority and they do not take care of comfort. The atmosphere is too bustling to enjoy a pleasant experience.

They have a really good range of Italian foods you can’t find anywhere else in London. The food in the restaurants and food hall was pretty average though. And it’s very expensive for what you get.

We ate at Terra and probably should have read some reviews before hand. I've been for dinner at Eataly a few times but was my first time eating at Terra. Service was a bit erratic but polite apart from when I asked for mayonnaise to accompany the chunky chips we had ordered to share. The waiter instead brought over an orange coloured condiment which turns out they charged us £2.50 for which we only found out when the bill arrived. It was labelled as garlic mayonnaise which isn't what I ordered and I'm not sure it was what we received. Whilst the ragu was nice it wasn't so nice it made up for the place serving chips and charging for condoments. You can't serve chips and charge for condiments (I mean you definitely can do what you want but its a wild approach). I would probably not return again to Eataly.

Incredible place right in the heart of the city. The selection is amazing, loads of fresh produce, cheese, meats, pasta and fantastic wine selection. Even gelato for the sweet tooth’s.

- 🥐 The showcase of bread and products is very well designed and pretty. However, the seating area lacks maintenance; the seats are deteriorating and breaking. - 🎨 Overall, the decoration is quite lovely. - 🍽️ Unfortunately, the food is not up to par, especially considering the price. I ordered the croissant with pistachio, and the cream inside lacked flavour and had a bad texture. - 🥗 They offer healthy options like salmon salad, but the salmon tasted fatty and of poor quality. - ☕ The coffee is okay for a single drink. - 🏠 All tables are occupied, and I don't understand why they don't open the second-floor section to the public. - 🐾 Not pet-friendly. - 🥐 It wouldn't be my first choice if I'm looking for a café with good pastries. - 💻 It's not suitable space to work the wifi is not working, even they have some chairs offering available power outlets.

A very enjoyable wine pairing experience, impeccable staff

UPD 18 April 2024: Speaking of service and how the company neglects its customers: below you can see my review of a visit to the restaurant. A staff member from Eataly commented underneath, expressing regret about my experience and asking to email for further communication. I immediately emailed, attached a screenshot to avoid confusion. That was 3 weeks ago. And nothing. No one even replied to me. It was just a show of activity and a show of dealing with an unhappy customer. You can see how company representatives respond on Google Maps to your reviews, and it seems like they care, but in reality, they couldn’t care less about their quality, improvement, and their customers. ___________ 27 March 2024: It was an extremely disappointing experience. We waited for our food for 40 minutes, watching as others around us enjoyed their pizzas and pastas. When our order finally arrived, it was quite strange: the pasta with 2 two types of mushrooms was just pasta with the simplest mushrooms, which you can find in Tesco. Nothing special, no salt, no taste, no Italian mushrooms. Pizza with Burrata was ok, but I can say only “Ok” about it. The salad with Mozzarella and tomatoes (also 40 minutes of waiting) was a joke. It was the worst type of tomatoes that doesn’t have any taste or flavour. I think you know this type, the cheapest in the cheapest grocery. But I regularly buy tomatoes in Eataly food and know how tasty they can be. And after that we had to pay £26 of service, which is ridiculous! 😨😨😨 Honestly I got shocked. I know that in London service is pure in general and you are likely to find a place with bad food and service and high prices. However, I expected from this place at least normal service and tolerable food, especially because I was a regular visitor of Eataly Moscow, where the service and everything else were consistently perfect and clear. In such situations, if you had to wait for your food for so long, the waiters would typically offer discounts, vouchers, and apologies to ensure you return. However, here, the waiter didn’t even seem to notice that something went wrong. This lack of acknowledgment and effort to rectify the situation ensures that I won’t be returning to this restaurant anytime soon. Atmosphere was Ok but it is not enough to serve people and call yourself “restaurant”.

Sorry not impressed !The lady at the entrance told us we could have a table for 1/2 hour ,when I asked why she said “ they get busy” ,not acceptable !Table to close to each other ,tagliatelle bolognese was nothing special and very little for £18 ,pizza was ok but too much stuff on it and little burnt ,too thin in the middle ,food definitely better on the ground floor ,all together overrated (not mentioning the shop🤯 that s like a jewellery shop)not impressed ,service was average ,not really a good Italian restaurant sorry !

Italian staff, therefore synonymous with quality! Satisfactory service, excellent food. Something to note about the price, perhaps a little expensive, but being Italian food in a metropolis like London nothing to say! 100% recommended.

A brilliant place where you can eat wonderful delicacies, a mixture of French cuisine with Italian delicacy. The coffee tasted good and was relatively cheap for London standards. Tiramisu also tastes good, just a little too sweet and overpriced at seven pounds. The service was wonderful, the staff is very friendly, fairly quick and explains tricky questions in great detail.

Had a cooking class here with Jordan to learn how to make pasta. A fantastic experience and very well executed, I am beyond impressed at our experience and will not only be returning but also recommending everyone I know to also go! Really outstanding teaching and knowledge from chef Jordan.

We were there for an early dinner on a Saturday and managed to get a table without booking. Service was friendly. I liked my spaghetti with Burrata. The carbonara sauce was strange though, was yellow and didn’t taste good. It was left unfinished. The bread wasn’t that great. Sprite was delicious. They charge you for the service, see my bill. So be careful about paying in addition!

They managed to seat us without booking, it was a Thursday afternoon so lots of tables were reserved. Great staff, very attentive but didn’t come over too much. Food was delicious, we tried the Eataly Bombolini, recommend!

Ate in the restaurant - I felt £32 for one bowl of pasta and one drink was ridiculous. However the shop is absolutely superb.

To be honest the waitstaff is unable to triage parties appropriately. Had to wait 60 minutes and they were unable to give a party of 4 seats. Poor service, poor staff understanding we waited patiently no issues, but they were giving either larger parties tables or smaller parties. Disappointed because the food was good but the 60 minute wait when we were told 35 or so minutes was really disappointing.

Disappointing experience in Terra. Waited half an hour for one bruschetta. Over 1hour for a plate of pasta, which arrived cold and served together with a main dish. When challenged the waitress (blond lady with glasses), and told her: sorry we were supposed to get the pasta first and main after? She replied: you didn't tell us. I said: I expected being an italian place, to be served pasta first. She then replied: this is not Italy, this is England, you have to tell us if you want pasta first. No apologies whatsoever for the 1hour wait on food, racist comment and nonchalant behaviour from all staff. Mentioned during booking it was a special occasion, so very disappointing. Food was good, but we were let down by staff behaviour. On top of that we booked in Terra specifically to try the meat, only to arrive there and being told "the grill is broken"... we understand issues can happen, but a place that mainly serves grilled meat not to have another option to cook their meat it was disappointing.

Staff had a miserable attitude. Not the warmest welcome into the restaurant. Quite pricey for the quality of food.

Absolutely delicious and a fabulous atmosphere

Nice place full of Italian food and also many stores to buy Italian retail. Loved the selection of chocolates. You would find many food outlets with seating available. The restaurant upstairs is very popular and often see a long line to get in even during week days. Enjoy..

I expect having high quality Italian proud wines at Eataly specially as an Italian gastronomy institution in the UK. By examining the wine list at their restaurant the price range starts highly at £35. We expected that bottle to be a good quality Italian wine. It wasn’t at all . It was a screw top not corked , didn’t have the DOC label, a must in choosing Italian wine and as I checked online I found out it is a €4,70 price tagged wine at Eataly in Italy, what I consider a cooking wine. Photos attached below. While it is served in the UK for a salty £35 at their restaurant. It’s about the principle of knowing you are being served quality . In this case totally disappointing. After being ripped off on the wine I wonder about the quality standards of everything else served in their restaurant. Very disappointing.

Absolutely loved this place, a buzzy restaurant in the centre of a fabulous italian shop. The menu is simple, the quality of ingredients is phenomenal. The tomato salad is the best ❤️

Eataly London is a foodie's paradise! If you're searching for genuine Italian flavors, this is your spot. The selection is vast, but be prepared for premium prices. I was lucky enough to get amazing help from the staff – they even let me try a few cheeses before choosing the perfect one for a birthday gift. Their Barolo cheese, Baladin cheese, and Pimente blue cheese were standouts. Highly recommended if you're ready to splurge on a taste of Italy. 🇮🇹🧀🍻

DELIZIOSO!!! Come sentirsi a casa , prodotti di alta qualità , pulizia eccellente e personale disponibile . Nulla da dire . Grazie e alla prossima!👍🏻

Ate in terraza eataly. Tasteless food. Ordered the truffle and parmeggiano (most expensive pasta) and it was just bland. Pricey and the food gets cold in 3 minutes since it's outside. It's just a tourist trap. Do not recommend

OPTIMAL! Delicious food, excellent quality ingredients, clean place and helpful staff. How to feel at home! A nice experience, Thanks and see you next time!

I will never understand the hype for Eataly - it's a let down all round. Visited for the second time recently after a poor first visit in 2023, because it was booked by family for its convenience for Liv St Station. I went in with low expectations based on the first visit, but somehow the place managed to fail even these. Menu is incorrect, offering drinks not available. I wanted a cola so ordered a Mole Cola from the menu. I was told they didn't have this and was directed to some 'homemade' alternative that barely resemble cola at all - for one it was clear. My mushroom pasta dish was inferior to ones I can knock up at home (and I'm no chef) - totally bland, very slimy and stingily portioned. Asked for some hard cheese and salt and pepper which was eventually brought, but the cheese was then whipped away again before I'd had chance to use it. It's very cold inside the 'restaurant' - our waiter was wearing three layers under his apron and he was running around. Imagine how we felt as seated guests. The waiter was quite rude at several points. He clearly did not want the dishes - which are printed in Italian - ordered in Italian as kept pretending he couldn't hear/understand me and then repeating back the dish in English. His attricue was patronising and snobbish. As mentioned before, the place has no vibe at all. It's just some chairs and tables chucked onto a supermarket floor. Won't visit again and will be voicing my opinion on how bad this place is to anyone who considers going.

Had dinner at Terra internal restaurant. Service was quite poor. Our waiter looked "scocciato" (annoyed) to answer our questions and was not very helpful - but maybe just had a bad day... Food was good, we had some ravioli which were great but the grill experience for 40 quids a person was absolute joke. Beef was almost nothing, very shallow cut and very smal quantity. Sausage was half raw. Overall overpriced compared to better quality italian restaurants in London.

No complaints! Got our table quickly & the food came out pretty quickly too! Food was fantastic, some of the best Italian food I’ve had in London!

My family had dinner at this location which was disappointing. They charged for tap water £4.50 which was ridiculous. We were four people and consumed two tap water bottle and paid £9. Then we asked ketchup for the fries and the waitress told us that they do not carry ketchup but they have a tomato sauce which was fine. Then they charged £1.50 for it. Also, my husband's Puttanesca pizza was extremely salty. This is store, but the quality of our meal was disappointing. We have been to several European cities and we have never experienced such a bad pricing.

We had a good time there with very good food quality. Maybe a little more food options will be great!

I ordered a spaghetti with mushrooms, just like eating some boiled noodles. My friend ordered carbonara, very salty😨. I cook better than that Italian restaurant beside the supermarket

Food is excellent. Like the pizza that we bought. The atmosphere is nice and the view is good. Staff is friendly

Huge Eatery. There are many restaurants and cafes inside, as well as toilets. The restaurant on the 2nd floor up the escalator in front was really delicious and the staff was so kind.

Beautiful place. Proper Italian food. Good guys

Whenever friends and family come to visit us in London, a visit to this place is a non-negotiable. The pizzas never fail to impress with their exceptional taste and quality. It offers a complete experience, from indulging in delicious chocolates downstairs to exploring the vibrant Mercato upstairs. The apero spritz is undoubtedly a crowd favorite, adding to the enjoyment of the overall experience.

Just had a quick gelato and a cup of coffee. Have been here many times and haven’t tried the amazing coffee. Gelato was fantastic!!! Had two of my fav flavours, lemon sorbet and pistachio. And the coffee… ooooh yes 🙌

After getting rushed to our seat at 15;00 while its dead empty we were greeted with the menu. We are in a hurry and ordered 2 ragu pastas and 2 negroni’s. Arrived within 5 minutes. The pasta is undercooked. Not al dente - undercooked. 22 quid well spent. Negroni’s have an akward lemon slice thrown in there. The taste was fine.

Great restaurant. Top quality food, nice atmosphere, friendly staff. Exceptional service from Reza.

The pasta quality is very average, especially the cashier and chef are very rude. But the service attitude of the waiters selling ice cream and desserts is very good. It is recommended to eat pistachio ice cream, but there is no need to try pasta.

The second best pizza I have ever had second only to amalfi. The base was so light as plenty of blue cheese Wine was gorgeous as well.

By chance we entered the "Pizza e Pasta" restaurant. Both pizza and spaghetti were delicious. It was the tastiest tomato sauce I've ever had. Little, concise and delicious.

A Culinary Delight with Room for Improvement at Eataly Liverpool Street ⭐️⭐️⭐️⭐️ Eataly offers a tantalizing glimpse into the diverse and vibrant world of Italian cuisine. Nestled in the heart of the bustling city, it beckons with promises of authentic flavors and culinary delights. The ambiance is inviting, with a bustling marketplace atmosphere that transports you to the streets of Italy. The array of fresh produce, artisanal cheeses, and aromatic spices is a feast for the senses, inviting exploration and discovery. The dining options are plentiful, ranging from traditional trattoria fare to modern interpretations of Italian classics. The pasta dishes shine with their simplicity and depth of flavor, while the pizzas boast crispy crusts and generous toppings. The gelato selection is a sweet finale, offering a refreshing respite from the savory indulgence. However, while the food is undeniably delicious, there is room for improvement in terms of service and ambiance. The bustling nature of the marketplace can sometimes lead to long wait times and difficulty finding seating. Additionally, the staff, while friendly, could be more attentive to customer needs. Overall, Eataly is a culinary destination worth visiting for its authentic Italian fare and vibrant atmosphere. With a few tweaks to service and ambiance, it has the potential to elevate the dining experience to new heights.

Food was tasty, but very overpriced. I thought the service was pretty poor, it was very quiet when I was there yet the server forgot to bring my drinks and once our food had arrived I reminded them and they were bought over with no apology. For 2 mains, some olives and 2 soft drinks it was £100, which given the service I think was way overpriced. The bill was also given to the male on the table of me and him, which I found very sexist and I asked to pay the bill and they said are you wanting to split... I just found this sexist.

Excellent experience at Pasta & Pizza located on the second floor of Eataly. The pasta is sooooo niceeeee very authentic Italian food - some how better than the one eaten in Italy. Prices are decent and not over charged, would highly recommend.

Great store! I love all the options, imports, and ready to order food delights.

Maybe the service has improved, I had service from a professional person recently. Last time the waiter seemed to come from the jungle. I hope I can put 4 or 5 stars next time I'll eat at Eataly.

Mediocre food, great drinks however. Atmosphere leaves an awful lot to be desired. Loud, uncomfortable, squished and thoroughly unenjoyable. Staff on the restaurant reception are hostile at best, downright rude at worst. Seated by an extremely grumpy and sour faced employee who told us robustly that the table was ours for 1.5hrs only. Expensive food in effectively a faux-Italian supermarket cafe.

Wow what an incredible place! Lots of places to eat and drink, purchase amazing foods and wine! Loved that you could even purchase fresh pizza dough! Fantastic selection of Italian products available! You can even watch the baking being prepared!

The food was delicious, but the service was terrible. It took ages for someone to take our order. We then had to flag down a passing member of staff anytime we wanted another drink, the dessert menu, the bill. Although the food was good, I wouldn't go back.

Pizza was very mid nothing special. The carbonara did not taste original at all, too creamy and the bacon was very hard to chew. All food was quite salty. However the tiramisu was incredible, if you like more cream than coffee it is perfect. Drinks were quite nice but quite expensive. Spent 100 on two pizzas one pasta and two drinks.

You can find a lot of specific Italian ingredients as well as a nice restaurant and cafe. They do workshops there but I have not done any of them.

More impressive than the older (great) Eatly in Los Angeles - this is more fun, feels more like a themed tourist attraction than a food store. Excellent lunch at the restaurant - v. high quality pasta , cheese and bread

The worst carbonara I’ve ever had - tasteless , cold ! And for the price of gbp 18 🤔

A place where you can find a large selection of Italian products and sweets. But… the restaurants are definitely not worth it. After we took our table, we waited for the order to be accepted for about 10 minutes...it's too much -⭐️. (The main thing is that they did not forget to include the cost of service in the check without warning) -⭐️ Portions are large (you definitely won't go hungry) + The pizza was delicious. The pasta is served without parmesan. Nearby tables had the same situation with pasta… strange. There were no condiments on the tables. The ice cream bar on the first floor will definitely disappoint with a lot of ice in the ice cream (unfortunately) -⭐️

Place was highly recommended but did not meet expectations. Carbonara was bland and very underwhelming. Both pizzas were dry and lacking taste. Tiramisu full of mascarpone , little coffee and certainly no booze. All in all, great atmosphere but unfortunately food to avoid. Oh yes and shop is awesome. And painfully expensive. Bar of chocolate £6.80!!! If you are loaded , enjoy.

I came here just before Christmas so this review is few months old. I love Eataly, it has so many things to offer and you could spend hours there. My main review is the cafe illy. The hot chocolate and cappuccino could have been a little warmer. The cakes were so overpriced for what you get, however it was nice ambience place and it’s always a nice place to look around and buy some Italian food. So I would not buy the cakes as the expensive one was a little over £6 and it's not worth the little amount you get. The service could be better but I probably still come here again as there are many department foods to look at. What we ordered: Creamy Christmas snowflakes with a biscuit base. Gluten free raspberry muffin. Gianduja choux - AMAZING!! Torta al cioccolato e gianduia Bigne alla crema Pasticcino nocciola Hot Chocolate Cappuccino x2 Green Tea x3

I was looking forward to a meal after work but should have seen the menu beforehand as there is only 1 vegetarian pasta option which is disappointing as the place is filled with pasta! Also the bread was rock hard and hurt my jaw and didn't feel fresh. I was told the parmasan wasn't vegetarian but then another person said it was so I ate it but they were wrong because I heard the waiters discussing it after and no one approached me. I also asked for the bill and the waitress just forgot about me so I went to ask myself. Also the place is confusing and I got lost. They should just stick to one service.

I came here just before Christmas so this review is few months old. I love Eataly, it has so many things to offer and you could spend hours there. My main review is the cafe illy. The hot chocolate and cappuccino could have been a little warmer. The cakes were so overpriced for what you get, however it was nice ambience place and it’s always a nice place to look around and buy some Italian food. So I would not buy the cakes as the expensive one was a little over £6 and it's not worth the little amount you get. The service could be better but I prob still come here again as there are many things to look at. What we ordered: Creamy Christmas snowflakes with a biscuit base. Gluten free raspberry muffin. Gianduja choux - AMAZING!! Torta al cioccolato e gianduia Bigne alla crema Pasticcino nocciola Hot Chocolate Cappuccino x2 Green Tea x3

I ate the mushroom pasta about an hour ago. I didn't like it at all. The mushrooms were slimy and mushy. I now have pains in my stomach. I am hoping it doesn't get worse. I have now sent an email to Beth as requested.

Mediocre food with poor customer service. PIZZETTA ALL’ AGLIO (Flatbread with rosemary & garlic olive oil) we requested the addition of Buffalo Mozzarella that was left off. The flatbread wasn’t great - dry and not evenely cooked. The server forgot to bring over our Arancino which he soon remedied. POLPETTE AL SUGO (Beef meatballs from La Granda) were pleasant. Food was hot and tasted fresh. Reasonable portion. MEZZO PACCHERO ALLA CARBONARA (Dry short pasta with pork cheek and eggs in Pecorino Romano cheese sauce). Small portion and lukewarm. The short pasta was too think/dense therefore wasn’t cooked. Some of the pork cheek was overcooked/bitter, whilst others were not rendered and fatty. Three out of four of us had this as our main and didn’t finish due to the quality. The PATATE FRITTE (Triple cooked chunky chips with aioli mayo) - were excellent . We provided feedback to our server who said he would pass on to a manager. We heard no more until we had to request the bill. The manager was not interested in our feedback and presented as if he didn’t care. We felt totally undervalued despite our bill coming to over £200!!

PIZZETTA ALL’ AGLIO (Flatbread with rosemary & garlic olive oil) we requested the addition of Buffalo Mozzarella that was left off. The flatbread wasn’t great - dry and not evenely cooked. The server forgot to bring over our Arancino which he soon remedied. POLPETTE AL SUGO (Beef meatballs from La Granda) were pleasant. Food was hot and tasted fresh. Reasonable portion. MEZZO PACCHERO ALLA CARBONARA (Dry short pasta with pork cheek and eggs in Pecorino Romano cheese sauce). Small portion and lukewarm. The short pasta was too think/dense therefore wasn’t cooked. Some of the pork cheek was overcooked/bitter, whilst others were not rendered and fatty. Three out of four of us had this as our main and didn’t finish due to the quality. The PATATE FRITTE (Triple cooked chunky chips with aioli mayo) - were excellent . We provided feedback to our server who said he would pass on to a manager. We heard no more until we had to request the bill. The manager was not interested in our feedback and presented as if he didn’t care. We felt totally undervalued despite our bill coming to over £200!!

The quantity of pasta looks is few.i have order a first and second ,good but at home I have vomit all and stay not well all the night.

I usually went two time a week but now the portions have became smaller ,plus I think they used not always all fresh food :at home I have vomit and have diarrhoea for my :Bufala e crudo,pasta al ragù e Fior di zucca .I have not been well for all the night. Porzioni ridotte e cibo non fresco che abbiamo vomitato e diarrea.

Nice food, delicious truffle pasta and friendly hostesses. Unfortunately, our waiter hardly spoke two words to us, barely greeted us and didn’t say thanks or goodbye when we paid, but added on a service charge, for what in reality was below par waitering. A shame as everything else was nice, but common courtesy should be the bare minimum.

Bitter coffee like it’s a poor grind but efficient staff catering to commuters and tourists alike. Sore selection of dairy but decent for alternatives. Overpriced but the location determines it must be. Enormous patisserie and small plate selections and the store is a nice old world / European style department store. Wander around and get a feel for it.

Eataly Terra restaurant has incredible food! So delicious! Unfortunately I cannot say the same for the service. On Friday I had lunch around 14 at "terra" and our waitress, a girl with pinky hair picked in a braid, had a horrible attitude with me for no reason! I work in hospitality and this kind of behaviour is a shame for this industry, where customer service is everything.

Very bland food and incredibly overpriced!

Terra - Service was shocking, no one ask how our meal was or if we required more drinks. Had to send food back twice and waited for over 20mins for the second to arrive and to still have to send it back. The food and drinks were over priced and not worth it. Would not recommend!

First time here, not great. Bruschetta bread was grilled and although the toppings delicious the bread just tasted like gasoline due to how it was grilled - it was very unpleasant and disappointing. Deep fried stuffed Zucchini flower was good, perfectly matched with a light tomato sauce. Squid was nice, good light batter and perfect salty flavour, paired well with an aioli. Tiramisu was most disappointing, it was 90% cream, and 10% actual tiramisu. Such a shame as the atmosphere is good and when the food was nice it was very nice. Majorly let down.

Meh. Not exactly the best food in the restaurant. Decent selection of Italian products, but not anything spectacular imho.

I had pistachio and chocolate gelato. The chocolate one do impresses me, but I am quite disappointed by the pistachio one because the texture is not smooth enough with ice inside 😞. Anyway, I will go and try something else later.

The products in the grocieries side are mostly very expensive and not good quality at all. I tried the fresh mozzarella and was not tasting good at all ( i am italian and i know what the real mozzarella is like). Other products like pasta and cookies were ok but very expensive even compared to other london grocieries stores (i am talking about exactly same brands). The food in the restaurant was ok but not italian at all ( the burrata on the pizza was orrible and the pasta bolognese not tasting like the real one at all). this place is just a trap for non italian people which don't know what italian food is really like. I will never come back.

Went to Terra for dinner. High quality food; Price/performance just okay.

Upsizing tables at a peak trading time on a Saturday afternoon requires some nimble saucer-juggling skills. Cups of water down, croissants centred, old supped mugs removed, we seemed to have accomplished the task with finesse. Or so we thought... Coffee Pal 1, who moved a bulky sax case to boot, then spilt her hot drink on the table. No matter. The attentive staff materialised an industrial roll of blue tissue shortly before a new coffee replete with foam detailing materialised on our table. Alas, it was only a harbinger. I then spilt coffee over the same table after being joined by Coffee Pal 2. This time it was a veritable slick, a tempest of morning refreshment faux pax. You could have sailed gondolas on it, and grabbed some of the Toscano chocolate on display at the same time. A mass circulation tabloid was little more than a leaky dam as we waited for my now blue-roll response team. It wasn't the only thing in mass circulation. Unflappable Coffee Pal 2 helped me try to style it out before Coffee Pal 3 rolled up and bought me a replacement for the 1/4 I had left. Anyway, the Gran Caffe does a great croissant and illy coffee, both of which can be surmised as smooth, fresh and readily served. The counter is rarely short of a snaking queue but the staff are always on point. Half an apricot croissant from a tray being whisked around the tables by a polite server provided another sweetener. Spillage or not, Eataly remains my go-to house of temptatious morning pastries and tabletop caffeine floods.

My visit to Eataly was enjoyable overall. The coffee was delicious, but unfortunately, there were flies hovering around the desserts. When I mentioned this to the bartender, he apologized after checking them out. However, by the time I left, the flies were still there on the dessert display, and the desserts had not been removed from the showcase. I would suggest paying closer attention to the appearance of the dessert display as it was not very appealing.

We went for lunch and had a really tasty pizza and salad . However the service was terrible . It was about 3pm and the restaurant wasn’t at all busy . The girl at the check in says we’d need to wait while the table was cleared - that took 10 minutes and a reminder ! Then she said in a very unfriendly way that we had our table for 1.5 hours only . Which really wasn’t necessary given the time of day and emptiness of the restaurant! Then our server - girl with mid length dark hair and glasses was the most surly rude server we have encountered in a long time . My partner called her out on it and she sort of apologised but continued to be very grumpy ! Nobody came to ask how our food was . No interaction at all . So it’s a shame because the pizza was great but doubt we would go back . Please train your staff to be better !

I am not happy to discover the meat is not Italian anymore. It was supposed to be an Italian food space not a really poor supermarket without personality and identity

We are regular visitors to Eataly as a coffee or lunch stop after getting off at Liverpool Street station My wife & I called in to Eataly on Tuesday 13 Feb and ordered 2 Chicken Paninis to eat in. The server (whose name I found from a till receipt) took my order, registered it on the till and asked me to tap my credit card whilst she placed the paninis on the hot plate. I waited for her to return to the till because I wanted a receipt. She said the transaction hadn't gone through and I had to tap again and this time she gave me a receipt. A copy of the receipt for the second transaction was forwarded to Eataly. When I returned home from London after an overnight stay I discover that the first transaction had in fact gone through despite me being told it had not. No one else was served on this till between these two taps of my credit card and given that it is electronic data my version of events could easily be validated. I contacted Eataly's Marketing contact and she immediately responded advising that her accounts department would be in contact. Having not heard anything I contacted her again and she told me that they would be in contact within the next few days. 10 days have passed since I contacted Eataly and it clearly demonstrates they don't care about their customers. Secondary to this the warmed Panini wasn't very nice. The breaded chicken wasn't heated all the way through and had a cold middle and the bottom part of the panini was hardened by the hot plate.

Can't wait to visit again. Lovely food for takeaway or eat in, nice restaurant upstairs. Best of itallian foods and wines here ! Particularly liked browsing the winery upstairs! the largest selection of itallian wines in London. Nice smells of fresh foccaica being baked downstairs and wonderful music being played around the different areas.

Dined at the Terra restaurant. Lovely space and service but the food wasn’t good for a “normal” price, let alone the expensive price charged. It’s a shame, but I wouldn’t recommend.

Have been here a few times now and has been a lovely dining experience. Pasta is so good! We will definitely return again.

Excellent experience from everyone especially Lorenzo who is always very kind and professional