Eataly in City of London, Westminster

Horrible and stale, poor-quality Italian food! I ordered shrimp pasta, and this is the only shrimp I found on my plate! The pasta was clearly undercooked – and I know what ‘al dente’ means. For £15, it’s a shame. The person who cooked looked like he had no idea what he was doing

Good value for a quick lunch in the ground floor food court

We dined at Pizza e Pasta in Eataly to celebrate a friends birthday. Overall, I would to have to say that the experience was an average one. Taking in to account the expectations you might have in going to dine at one of the restaurants in Eataly, I personally expected a bit more. The service was average, nothing that would make it stand out but equally I can't say that it was bad. For me the biggest let down was the food, its a shame to say that it was pretty average and not at all what you would expect. We shared the Fritti starter (arancini which was quite dry, stuffed courgette flower and calamari) and had a pasta dish each and they were under-seasoned and lacking in salt. We also had desserts which were the best part of the meal- the lemon tart was very good so I would recommend that. As a whole, I think that the food doesn't live up to the expectations of dining in Eataly and doesn't leave you feeling that you've had an authentic Italian meal. Taking into consideration the price you pay you might be more satisfied dining elsewhere.

Eataly is one of our favorite places. It is the one place we try and hit in any country as its fun to see how each one is. The Eataly in London has been our favorite so far out of the several we have been to. Francisco and Sonya even made it extra special by offering for our kids to go into the pizza kitchen and make their own pizzas (we did not order these and we were not charged for them) - as kids who have been to eataly in a few different countries this made this one extra special. If you like authentic and high quality italian food, then eataly is always an easy choice.

Food at Aperol Spritzeria wasn’t good at all.

Went to the aperol spritzeria and the food was not good, unfortunately it was all clearly just microwave food (one dish was even still cold in the middle). Wouldn’t recommend

I might say it’s too overrated. The pizza is not freshly baked and you can feel the hardness of the dough. Pasta is fine nothings special. The coffee is too pricey for the same taste as the other coffee brands with cheaper price.

The food didn’t live up to the hype. Food wasn’t good but happy with the service. Wouldn’t go back

Would not recommend the gelato here. Especially for the price, the taste is below average. The consistency is really poor and the spoon was so rough that it really scratched my lips. Overall a really disappointing experience!

The food tastes average and the hygiene is questionable. Efficient and affordable, this restaurant offers a quick meal.

Excellent choice of products in store. I placed an online order there customer service team was excellent and very helpful. There restaurants are great serving delicious food.

Amazing place. The food is incredible, the staff are friendly and helpful and there's so much to see. It's a real treat for the senses. Even the prices aren't too bad. Highly recommend!!

This is a must! The restaurant was amazing. I cannot wait to go back!

Wow…… what a setting to have a fine dining meal. I had the: Crispy Polenta Leaves (Shards of Crisps) for an alternative to bread were divine. Carpaccio of Sea-bass was a taste sensation. Lamb Cutlets with the stand out accompaniment, smoked aubergine puree. I must compliment as well the new potatoes and vegetables. The chocolate cake was nice, but the least stand out dish. It’s a shame the service did not follow through from the greeting from the welcome. But not a criticism just advice for future improvements.

5 stars for La Scuola Di Eataly for the amazing chef and trainer Dimitris Christon. It was a great masterclass experience, a birthday gift from a good friend. The two pasta dishes that we prepared were delicious given the effort and the fun we put into it. Thank you Dimitris! You are a fantastic host!

I had such a great time at the pizza masterclass at The Pizza Masterclass in Eataly London. Chef Dimitris Christou was absolutely brilliant — super friendly, knowledgeable, and clearly passionate about what he does. He walked us through everything step by step, from mixing and kneading the dough to stretching it out and adding toppings. It was hands-on and really fun, and he made everyone feel comfortable, even if you’d never made pizza before. The best part? Getting to make (and eat!) your own pizza fresh out of the oven. Mine actually turned out amazing, and I honestly credit Dimitris’s guidance for that. Such a fun and tasty experience, I left with a full belly, new skills, and a big smile. Highly recommend it if you’re into food or just want to try something different in London.

very good for food, view, service and price.

I went to the restaurant upstairs (Pasta e pizza) giving for granted that the food would be at least acceptable. Boy, was I wrong... The fiori di zucca were the worst I've ever had, literally soaked in very old oil, burnt and impossible to digest. Pasta was overcooked and bland. Service was unfriendly and hasty. A big nope.

The service was awful as soon as we got in the resturant we were asked if we wanted sparkling water and we said no another waitress came over and ashed the same question and we said no they put it on our table so we thought it was complementary. We ordered a bottle of wine for £32 and the charged us £38 . Never encountered such rudeness

It's a shame that my favourite place to visit every time I go to Liverpool Street will be no more Eataly. We usually go there to have a nice coffee and dessert. Sadly last Saturday 17th of may as usual my husband went to order and I wanted a herbal tea this time and dessert. Surprisingly when my husband came with my order and I looked at the tea the bag wasn't inside the mug, So I put it in, but the water wasn't hot enough 😭 it was so terrible, I asked my husband to ask if they could change it. He was standing in front of the lady that previously got his order and trying to get her attention, he was talking to her and she completely ignored him. So my husband tried to speak with another person and said that the lady was ignoring him and please if they could change the tea because the water wasn't hot. The man said sorry I can't help you that's the temperature we use to make the tea! So disappointed. After that experience we decided we will change our breaks while visiting Liverpool Street for another shop where they care and value the clients.

I went to Eataly last week. The table was full of trash and no one came to clean it. Their 'cornetti' are definitely not Italian, more like french croissants, which is a shame because our Italian cornetti are the best. Clearly, whoever makes them, isn't Italian. Some of the staff were very rude. On the first floor, a very slim, quite short young man, wearing normal clothes and a shop tag, who walks like a 'prima donna', burged into my basket full of products, that I was holding in my hand while I was standing close to a shelf. He turned around looking at it with disdain and did not apologise. Someone should remind him that he's paid with the customers' money, and as a manager (or whatever he seemed to be) he should take care of them rather than despising them. On the same first floor, I was choosing some more food by the escalator, when a short man dressed in white, with pitch black hair and a big belly, squeezed himself in between the shelf and myself instead of strotting behind me where there was plenty of space. Again rude and inconvenient. Clearly these people are not trained properly, resent customers who are having fun shopping, and don't realise their money comes from us. In Italy, Eataly's staff are all Italian and very well mannered. In here, they are rude and disappointing. Unfortunately it's to be expected, because the Uk has very low standards.

The man at the ice cream shop treated me very badly because he didn't know how to speak English, he was annoyed and was blowing... the man is the bald one, I left this description to differentiate him from the rest who were very attentive...

Absolutely the Best Pizza – and I Made It Myself! 🏆 ~~~ My husband and I attended the pizza-making class where we learned to make an award-winning recipe called “The Best Pizza” — and it really lived up to its name. I can say, hand on heart, it was the best pizza I’ve ever had… and I made it myself! 🏆🏆🏆 Now, I’m not usually any good with dough, so if I can do it — anyone can and I would recommend this class, for many reasons: 👉🏻1. Brilliant Location The cookery school is very easy to get to — just by Liverpool Street Station, inside the Eataly food emporium where could easily lose yourself browsing various authentic Italian produce, or have a meal or drink at one of the many restaurants and bars. From our class windows we could see a lovely view of the iconic Bishopsgate towers. 👉🏻👉🏻2. Seamlessly Organised The class was very well thought through to the minute detail. We were a small, friendly group and had everything we needed. The ingredients were top quality, and although we had the option to purchase them from the shop nobody tried to sell anything to us. My husband has dietary problems with tomatoes, and Dimitris and Mami supplied toppings like tuna anchovies and cheeses. 👉🏻👉🏻👉🏻3. Exceptional Teaching Our tutor Dimitris was outstanding. Although the class lasted only a couple of hours, he took the time to have us introduce ourselves, which made all the difference. (I’ve had university lecturers who didn’t bother to learn our names over an entire term!). Dimitris does know his ropes! He has two award-worthy recipes up his sleeve: one for pizza that’s out of this world, and one for teaching that leaves a lasting impression. His passion is the yeast that made motivation and confidence rise. However, for me, the real achievement was that I finally learned how to make proper pizza and focaccia crust - a skill I’d been trying to tick off for years. That’s why it feels like a giant leap for me and a new level of cooking. 🫶🏻🫶🏻🫶🏻 👉🏻👉🏻👉🏻👉🏻4. A Fantastic Team Dimitris was supported by Mami, who made sure everything ran smoothly. She looked after us very well. Her warm, kind, and attentive personality made us welcome. Without her hard work the class would never be the same. 🌹🥰 👉🏻👉🏻👉🏻👉🏻👉🏻5. Wonderful Atmosphere The whole experience was sociable and enjoyable. We were offered drinks, given our aprons to take home as souvenirs. We took home the dough which we made, plus the most important thing – the knowledge and confidence to recreate The Best Pizza at home. I cannot recommend these classes enough. You’ll walk away well-fed, looked after and proud of what you’ve made.

I recently had the pleasure of dining at this Italian restaurant near Liverpool Street, and I must say, it was a delightful experience. The staff were incredibly welcoming, especially Diana, our waitress, who was very attentive and friendly. I also want to give a shout-out to the girl with the striking black suit who served our drinks – she was fantastic! The food was delicious, and the atmosphere was lovely. I'd highly recommend this place to anyone looking for a great Italian meal in London.

nice Italian place with Italian products and a restaurant

Tried the Diavola pizza slice today and was quite disappointed. The flavor was lacking, and the slice itself was dry, not what I'd expect for £7. Unfortunately, it didn't live up to the promise of authentic Italian taste. That said, the atmosphere was genuinely pleasant. The space is clean and inviting, and the Italian music playing in the background added a nice touch, it almost transported me back to Italy, if only the food had matched the vibe. Lovely setting, but the pizza fell short.

Great spot for Italian food lovers. The portions were generous — so much so that we ended up taking food home. We tried several dishes, and everything was delicious. The pizzas were excellent, and the pasta was clearly homemade, fresh and full of flavor. Considering the quality and the amount of food, the prices felt very reasonable. The whole experience was enjoyable, from the service to the atmosphere. Definitely a place I’d recommend if you’re looking for authentic Italian food in the city.

Mrs. Angela from the bakery made my experience a 10! Everything handmade and spectacular

Very disappointed visit. Octopus salad was frozen with undercooked potatoes. Service not existed 😒 What happened to this place?

Llegamos a Eataly sin saber mucho sobre ello y lo que se ofrecía. ¡Nos encantó! Hermosa comida y cafés. Compartimos una rebanada de pizza y el más delicioso tiramisú de pistacho. 😋 Definitivamente vale la pena venir a pasear, mirar alrededor y un aperitivo o dos.

Very delicious typical Italian food

Francesco was a brilliant host, he was very attentive, accommodating and friendly! We all had a wonderful time because of him, Thank you so much Franceco! We will defo be back x

Great Italian food. A real taste of Italy.

Thank you Mr. Francisco for the hospitality.

Excellent food, great ambience and awesome service. The manager Francisco is a superstar. He went above and beyond in attending to us and ensuring we had a great time.

Great service and great food! Marco is the best

This place is quite a joke! I get that we're in London, specifically Liverpool Street, but charging £9 for a slice of focaccia with a few toppings feels way too high to me. Three slices of focaccia and three arancini for £45? Do you really think I'll return? Please don't tell me that the price reflects the quality of the food. It’s just water and flower

I had a wonderful evening and dining experience at Eataly. I'd especially like to praise our host, Axhelo, for his warm hospitality and friendliness. He went out of his way to make the night special, and we truly appreciated it.

Empty tables but still no space …

I absolutely love Eataly. Such a fun experience to just wonder around and explore the different areas and stalls inside. The upstairs restaurant was so good too. 10/10 atmosphere.

Absolutamente vergonzoso, la comida estaba dominada por el queso, y el tamaño de la porción era para un bebé. Evite a toda costa que me lo agradecerá más tarde. . .

Gelato is pretty good.. can't comment on the food as didn't try it yet.

Excellent establishment, free water, toilet, temperature control, has fine Italian chocolates as well

We ate here at the fresh pasta bar and it wasn't great, it came so hot that the earth crust started to melt under your feet and it just tasted as though it has been waiting for us for a few hours. The shop upstairs looks good, but I would personally avoid eating the pasta again from the takeaway place.

Charged for the wrong sandwich. The sandwich was dry, old and not heated up. Would not recommend or go back.

Very disappointed with our visit I made a booking for my birthday at the Mezzanino restaurant inside eataly. To turn up and find out it was closed with no warning prior. We had to ask three different staff members for directions telling us different things. All who seemed very confused when we asked them but none advised us it was closed. We finally spoke to a lady who said she “thinks” it’s closed but gave us directions anyways for us to check for ourselves. Yes it was infact closed… I got my booking up on my phone and they confirmed it was valid but it wasn’t showing on there system. The staff were apologetic and said they can find out a table outside but we just had to wait as there was 8 of us they had to put the table together. What was absolutely fine with us. They staff also offered a drink on the house each for the inconvenience. Unfortunately after this the service was very slow and two orders were messed up. The food was nice but it was still cold sitting outside and due to the over all experience we decided to ask for the bill and move on somewhere else. When we recived the bill it included the round of drinks that we were advised would be on the house. We then had to sit and wait for this to be resolved. It’s a shame as we were really looking forward to going here and now wouldn’t go back again.

Great spot for lunch on the terrace Pizza had a lovely crisp base and full of flavour , service was great and well priced . Will definitely be back

Qué lugar, 2 restaurantes. Uno para parejas y el otro para todos. El personal es muy servicial y la comida excelente. Vale la pena una visita

He estado en Eataly antes y decidí ir allí para el almuerzo. Tuve un gran servicio de Dianne que era profesional y amable. El menú da poca opción si uno no come pescado o carne, así que me costó encontrar una comida. Terminé con la Pizza Margherita (13 . 00 ) y setas extra ( 2 . 50 ) . Era soso y aburrido. Nuestro pan de ajo (entrante) y la pizza fueron quemados - ver adjunto. El pan de ajo era solo la base de una pizza... sin ajo visto y sin sabor. Agradecimos el gesto de no cobrar por el pan de ajo después de que nos quejamos, pero los platos deberían haber sido revisados antes de ser servidos... Finalmente, hay un 12. 5 % de cargo por servicio "OPCIONAL" añadido a la factura No vi esto hasta que comprobé la factura en casa, mi culpa. Nota - usted no tiene que pagar esto. Prefiero "dar propina" a mi camarera directamente, como hice en esta ocasión.

The restaurant is excellent! We had actually planned on Pizza Express, but then came across this place by chance. We immediately looked at the prices. Unfortunately, we were initially guided by the wrong signs. That was a bit confusing. Now to the restaurant itself! It is decorated in a classic Italian style, bright and with brick walls. Beautiful. The service was outstanding, all the employees were very nice and relaxed. The most important thing: the food! The pizza, calzone and pasta were just perfect and very tasty.

No pasteles frescos, tenemos una tarta de queso (aparentemente bien) , una crostatina libre de gluten y una sfogliatella napolitana, que ha probado viejo y no fresco en absoluto, ricota por dentro probado de nada! ! También las bebidas eran pobres, ok cafés pero la flor de saúco y el café era inbebible, demasiado hielo y muy poco café ‘, y soy italiano y sé acerca de la sflogluatella napolitana!

I love this place so much it’s become my Sunday tradition - makes me feel closer to home❤️‍🩹

Friendly treatment, good food and correct service, we repeat on a second occasion.

What an incredible place this is! The first thing that caught my attention, was the sheer size of it. The building is absolutely massive. There are many types of Italian products for sale, and several places to eat and drink too, including outdoor dining areas. The shop is really spacious, which makes it easy to browse. The food is all displayed in a very visually-appealing way too. There are lots of fresh food counters, and the food looks and smells amazing. There are plenty of staff around, and they are friendly and happy to help. The shop is priced at the higher end, but I didn't mind too much because I found all kinds of products which I would struggle to find outside of Italy. I really enjoyed it in here and can't wait to go back!

Amazing food and really good staf

Anastasia was amazing! The best pizza in London and the best service! Keep it up with the good job 👏

Nice place. We had the margherita pizza, it was good! Really nice that they have chilli oil, chilli flakes etc on the side for people to use. However, we sat somewhere where it was 1) crowded and 2) there was a singer right behind us with speakers and that was not a nice experience. Maybe they should position themselves elsewhere just so it doesn't disturb customers. Would still go again for the food though.

We got here later than we were supposed to but the food was prompt and amazing. Totally recommend 👌

Amazing shop and restaurant. Wide choice of Italian products that you might not find anywhere else in London

The place is an overpriced overrated rubbish. I don't understand the rationale behind the high price point. The floor is old and dirty, they don't give you proper cutlery, you collect your food and clear your plates. What exactly is the point of the high price point.

Great pizza with really good ingredients. One of the best pizza bases in London. Starters are very good. The service is ok but they could be more attentive. Great watching the chefs at work.

All good ...but price is......high

I would like to express my praise and gratitude for the terrific La Scoula Eataly cooking class I attended, expertly delivered by the wonderful Ursula Ferrigno and Mam. We thoroughly enjoyed every minute and appreciated the attentive approach to our lesson. Our teachers were truly exceptional, full of contagious warmth and positive energy, making the class feel truly valued. Thank you for running for this brilliant session.

This review is for the terrace. Awful food. All came out at different times, some 10 minutes after the rest. Greasy fried food which wasn’t on the description, resembled something bought from Iceland frozen section. Missing food but no opportunity to address it because the waiters and waitresses were all gathering and chatting in the corner. There’s only 1 rose wine on offer. Service was poor. Wouldn’t recommend at all.

Fine. Just average. Pretty pricy.

EATALY London is seriously awesome. The product selection is incredible—you can find everything from fresh pasta to amazing Italian treats. I ordered online recently and the customer service was super friendly, they really cared about my delivery. Even if I prefer to shop in person at Eataly (and eat there), having their products delivered to me or as a gift really makes my life easier. Thanks!

Ordered wine and calamari to start which was both manageable but all went extremely downhill from there. We (a friend and myself) ordered 2 different pasta dishes. Hers was tasted like what’s can only be described as baby food and mine was absolutely tasteless and so dry it was getting stuck in my throat. I asked for some sauce and the waitress sent it back to the kitchen for some extra butter and it came out tasting like they had dumped massive amounts of salt in there. Neither of us left a dent in the food was offered to take it away which we declined. No discount was offered for the almost inedible food and we definitely will not be returning. As lovers of Italy and Italian food - I Wish we had a better experience.

The Sunday bottomless pizza experience was very poor. We sat at our table (booked in advance) and waited for 25 minutes without anyone giving us any information on how the experience would work and without any sign of food. We asked a waitress and she said she’d be right back with information. She didn’t. After 45 minutes, a waiter comes and simply tells us, in a very relaxed way, “guys they forgot about you”, with zero apologies.

Eataly is a beautiful and well-designed space, but unfortunately, the experience at the café was disappointing. The customer service was extremely poor—staff were rude and unhelpful. Even more disappointing was the quality of the coffee, which was honestly worse than what you’d get at a roadside gas station. I initially wanted to leave this review on the café’s page, but with a current rating of 2.4 stars and numerous negative comments, it seems clear that Illy isn’t paying much attention to the feedback. So, I’m sharing my experience here in hopes it’s seen

Love the place but service is not that good

GREENWASHING. The takeaway tiramisu box sleeve says 100% compostable but the box says ‘general plastic’, appears to be hard non recyclable plastic. This is at best irresponsible ignorance or at worst intentionally misleading. I emailed a year ago, it hasn’t been fixed and sustainability is clearly not a priority despite the premium prices charged.

Great work in promoting italian food culture beyond pasta and pizza. Restaurant is great, high prices understandable considering the location. What is not acceptable is the many plastic packagings with "compostable, sustainable" written on it. Most italians care about sustainability, please fix

Dimitros pasta cooking class was on another level!!

We took a pizza cooking class. Dimitris was our instructor. The class was amazing! Highly recommend it!

Great authentic food and the shop has a great selection of Italian produce

Worst pizza and terrible service. Never return. We had lunch at Pizza e Pasta. Firstly booking a table via online was confusing. Only option was eat as much as you want menu. Apparently a la carte menu was available. Secondly a waitress didn't poor sparkling water only my glass even the glass was precisely in front of me. She was apologetic, however she never come back after promised bringing black pepper... Pizza was very soggy and too much crust. It was very difficult to cut. Potion of Octopus salad was so small. I found only 5-6 bits of Octopus in the salad. The rest was potatoes. Despite having horrible experience, we had good companies, so I didn't feel bad. However I would rather go to somewhere else for proper Italian meals.

As a vegetarian, I was disappointed to find a piece of ground beef in my vegetarian spaghetti. However, thanks to the exceptional professionalism of Manager Francesco, the situation was swiftly and gracefully resolved. His attentiveness transformed what could have been a negative experience into an outstanding evening. He went above and beyond to ensure the rest of our night was flawless, turning an unfortunate moment into a truly memorable dining experience. Thank you Eately & thank you Francesco, we will be back soon!

Tasty food and friendly service. The low gluten pasta is good quality, I just wish they did a gluten free pizza base as I’d love to try the pizzas!

A really lovely lunch. We sat at the kitchen and watched the chefs which was a treat, the food was great and the service warm and friendly.

very good pizza, great food and gift ideas, Maggie from the staff was fantastic

I am a big fan of the shop but it’s absolutely unacceptable that both your accessible door and the lift are constantly out of service! Also you have one of the best shop assistants in London at your cold meats counter (Italian man, didn’t catch his name); his colleagues at the same counter have been rude to customers on a number of occasions.

It was a very good evening there even though the food came a bit late, I guess it was a system error but thanks to the young man Francesco that served us he’s really awesome in his job, polite and so friendly.He just made our evening 👍 me and my girlfriend was smiling while we’re leaving what a nice evening with the young man.

Took children for lunch today - tried to order bolognaise but with penne rather than spaghetti as kids struggle with spaghetti. Asked politely for the pasta to be changed and was rudely told it’s just not possible- despite all pasta being set out in front of us and available. Asked why it would be an issue, even asked if there was a price difference and was prepared to pay (not that this should be required for a tub of pasta that is already £16). No answer just ‘been told not to’ - we’ve been before and had no issue but most certainly won’t be returning. The place was quiet, no queues nobody waiting behind us. Quite simply the worst of customer service.

Why in London? The building was so huge that it was entirely Italian. There was a market with delicious-looking hams and cheeses, olive oil, pasta, wine, and more, as well as an Italian restaurant, which was crowded with locals and tourists.

Lots of food snd shopping to be done. Lots of fine wine can be found too. Worth visiting and love all the italian offerings

Lovely meal here, quick service nice wine 🍷

Large shop with good selection of goods but the security guard is bad ! I felt like I was being followed by the security guard whilst the shop was empty , terrible experience when you just want to shop in peace .

Its a lovely place i go there all the time and the food its nice . I am stopping there every time i go to Liverpool Street . Last time i visited i had a slice of pizza was delicious.

Incredible to browse around the different floors in Eataly, super friendly staff & always a nice ambience. 🍝🍅🧄🫒

I ordered the most expensive pizza, the taste didn’t make me immediately feel amazing, so average I think. The tiramisu has a slightly mellow wine flavour, so above average I suggest.

I left a review about my poor experience at Eataly on Open Table - food was terrible, servers were not well trained etc. They replied and said to email them so they could do something to put it right, but this was all about keeping up appearances because I shared my email with them and they didn’t reply. It’s obviously more important to them to be SEEN to be doing the right thing, than to actually do the right thing. Very poor approach to customer service.

What can I say but thanks for bringing Italy to London when I need a fix of a good pasta, cheese, biscuits chocolates and tarali. The pizza restaurant is good also. Italian pastries & coffee can't be beaten for deliciousness. Sorry Frenchies....

Last week I had the pleasure of attending an amazing cooking class at Eataly led by the talented Ursula. Her energy and enthusiasm were contagious. Ursula not only cared about teaching us how to cook tagliatelle and tagliolini pasta but also about making sure we enjoyed every moment of it.

I go there very often, it is obviously pricey but what a shame that.. the staff is rude and simply do not care about customers, they give them for granted, no efforts to gree them ir thank them, not at the till , not at the counter, not where you can buy pizza or bread... Giys please try to pretend and make an effort to show that you are not unhappy to work there!

,,Pasta e pizza,, restaurant.. well, as an Italian myself l can say that the pasta carbonara was traditionally made, but the portion was shockingly minuscule for an Italian restaurant and so dry and thick that l couldn't eat it.. 😏 Tiramisu was absolutely awful, just a disgusting soggy base, watery, tasteless, nothing to do with a real traditional Italian Tiramisu, so disappointing.. 😏 The pizza was burnt and dry and empty 😕 totally disappointed with our experience.. the icecream downstairs was ok-ish, but it didn't tasted like the one made in an authentic Italian gelateria.. 😏 Obviously the prices are higher than average Italian restaurants for a less than average Italian cooking..🙄

🗨"The managers lead by example, and do what they say. It's different from other places I've worked. " This was the quiet response I got from a young male employee. On my way out, I stopped by a counter to ask about the day-to-day culture of the organisation. It was my 2nd or 3rd visit, and this time, I visited on my way home after an enjoyable business conference. Within seconds of arriving, I noticed how much it felt like a fun food adventure park, filled with amazing colours and ingredients!🎉 It reminded me why Italy's 'Eataly' feels special: there is something (food or gift) for EVERYONE, and each item, large or small, is beautifully crafted and presented for our delight. ✨️ Being here, even before purchasing an item, made me feel as though I was giving a gift to myself - without having to fly to Italy (less carbon footprint)! 💝 If I could make one recommendation? Visit on your own, at least once, to fully immerse yourself in the different foods from Eataly. The Eataly London offer is fourfold: Restaurants, Foodhall, Market, and a Cooking School. It is clear how intentional this brand is, in its aim to make food a joyful, loving, and creative experience. It succeeds in doing that! As someone with experience of premium food & drink brands, I was in my happy place walking around and studying their packaged products - confectionery, condiments, and more. With each find, I imagined how hard the owners, managers, and team on the ground must work to make (our) customer experience positively memorable. No organisation is perfect, but this operation is really impressive. That's why I asked the question on my way out. It's a good thing when customers and workers feel the same about a brand.✨️ I've another meeting nearby next week, so I'll come back for Easter gifts!🎁 🎁

Great food assortment but prices are extremely high! Good for a few pieces but there’s definitely better value for Italian food in London

I've been yesterday for a meeting in London and afterwards i wanted to buy some Italian products and a nice bottle of wine from Eataly first floor, walking around Augustina grabbed my attention with her right tone and right words to see they lunch business, and it was easy for me because i love Italian food, i had the best polpete in pomodore sauce, excuse my Italian spelling, the wine had the perfect temperature and was easy to drink as she pare it for me, her service was perfect, warm and a sweetheart personalty, lady's and gentleman's you should visit this restaurant and you will be even more lucky to be attended by Augustina, she is the right asset to they hospitality busines, for sure she put right away a smile on my face with her kind words. Best wishes to Augustina and to the chef's, hopefully to see you soon Eataly, Natasha.

Amazing experience! Delicious food ❤️

Repas décevant que ce soit en terme de qualité , de quantité, de prix. Nous étions une tablée de 13 personnes. Au moment du paiement, la personne chargée de recueillir l'argent ou les cartes n'avait pas d'accès à la caisse , elle a empiler les billets sans rendre la monnaie sur le champ, (méthode idéale pour confusion...). Lorsque son responsable a recueilli l'argent , il a été réticent pour notre rendu de monnaie, il n'a pas montré la volonté de rassembler les différents paiements pour faire le total. Il a fallu se justifier de notre bonne foi et hausser la voix pour récupérer notre monnaie. Situation ubuesque qui dénote un manque total de professionalisme. A fuir