Cafe Concerto in City of London, Westminster

Friendly and Welcoming!" The staff at Caffe Concerto are always so friendly and make every visit memorable. Sadika went above and beyond today, making sure we had everything we needed and offering great conversation. Highly recommend this cafe for both the food and the service!

"Exceptional Service" "The service at Coffee Concerto is always wonderful, but Sadika went above and beyond today. She was very attentive, made us feel welcome, and offered some great coffee suggestions. A true asset to the team!"

The atmosphere at Caffe Concerto is warm and welcoming, setting the perfect tone for a delightful experience. Sadika went above and beyond, making our visit truly memorable with her attentive and friendly demeanor. Exceptional service like this is a rare find, and Caffe Concerto consistently exceeds expectations.

Amazing service from the whole team. Thank you Philepe too for your humour!

A Delightful Cafe!" The food and drinks are always excellent, but what really makes Caffe Concerto stand out is the staff. Sadika was especially amazing today, offering such warm, personal service. The whole team creates such a welcoming environment!

Very good service from ashraf. He is very hard worker and very profesional. His service is amizeing !!i will dfinately come back again ❤️❤️❤️

The Best Cafe in Town!" Caffe Concerto is always a wonderful experience, from the coffee to the staff. Sadika was absolutely amazing, providing excellent service with a smile. The atmosphere here is always warm and friendly – perfect for a relaxing day out!

Ashraf was very professional and friendly, lovely hot drinks in the new location - Westfield White City. Highly recommend ☺️

The gateau's are dry and crumbling like they were made a week prior to us purchasing. Completely disappointed as it is very expensive not worth the money at all. Definitely not fresh at all. Wish i lived closer to get a refund as i bought 4 slices for my family and ended up putting them in the bin.

Amazing Experience!" Caffe Concerto never disappoints! The atmosphere is always warm and inviting, and the staff, especially Sadika, go out of their way to make sure you're well taken care of. I always look forward to my visits here. Highly recommend!

Price/performance doesn't fit at all. Things taste old and the cafe is also disgusting. The waitress in this case was a middle-aged woman who also had a very unfriendly demeanor. There's nothing more to say about it. If someone falls for the store, it's their own fault.

A Hidden Gem!" Caffe concerto 🔥😍 I love coming here for the cozy ambiance and delicious coffee. Sadika is always so helpful and friendly, making me feel like a valued guest every time. The team here really creates a wonderful atmosphere that makes me want to come back again and again!

I felt so at ease with Sadika helping me. She’s the kind of person who makes you feel like you’re in good hands—so approachable and kind. Just great energy.

I felt so at ease with Sadika helping me. She’s the kind of person who makes you feel like you’re in good hand, so approachable and kind. Just great energy.

The best option for me having my breakfasts & dinner here. Really it would be a very few thing if i explain about all of the conditions of this Cafe like food quality, services & everything so on. The most Unique charactersticks of this cafe is It's own food & service what has made this cafe soo familiar..

Sadika greeted us warmly and delivered exceptional service. Her attention to detail made our time at Coffee Concerto unforgettable

Perfect Coffee and Service!" This is hands down my favorite coffee spot. The service is top-notch, and the vibe is so relaxing. Sadika was incredibly friendly and attentive, ensuring we had everything we needed. Can't wait to come back!

Sadika was friendly, patient, and super attentive. You can tell she actually cares about people and what she does. It’s refreshing to meet someone like that.

Amazing Service! Highly Recommend!" "I had the pleasure of being served by Sadika at Coffee Concerto, and she was absolutely fantastic! She was friendly, attentive, and made sure we had everything we needed. The coffee was great, but Sadika's service truly stood out. Will definitely be coming back!"

Sadika really brightened our visit. She was attentive without hovering and made sure we felt welcomed. It’s rare to see such thoughtful service these days

Outstanding Service – Sadika is a Star!" "Every visit to Coffee Concerto is a treat, but Sadika’s service truly takes it to the next level. She was professional, quick, and very knowledgeable about the menu. I can always count on a perfect experience when she’s working."

Sadika at Coffee Concerto was amazing! Super friendly and attentive, she made our visit so enjoyable. Great coffee and even better service!

Sadika made our coffee stop at Coffee Concerto extra special. Her friendliness and care made all the difference. Will be back soon!

Sadika is the Heart of the Place!" "Sadika’s service at Coffee Concerto was truly exceptional. Her friendly attitude, attentiveness, and quick service made my experience unforgettable. It’s clear that she genuinely cares about her customers. Highly recommend!"

Sadika’s service at Coffee Concerto was top-notch. She was so welcoming and ensured we were comfortable. A perfect visit. ♥️

As far as it was my first meal in this place, I had an amazing experience. Special thanks to sadika for making it more amazing by her kind behaviour and professionalism of being a stuff. Thanks SADIKA

honestly speaking, Sadikas service was great. I really appreciate her work... her behaviour was extremely great and worth of admire. I will definitely come again next time

it was really a great experience eating there. Sadika is a very good stuff and I would recommend her stuff service. Overall, everything was great. Thanks to Sadika

had my meal there. everything was quite great but especially Sadikas efforts were really appreciable and admirable. her behavior was great. she is much professional at her work. I will come again In-Sha-Allah

Sadika did really well. She is extremely humble, I am really pleased with her behavior. the foods were also great Best of luck for Sadika

Highly Recommend Coffee Concerto, Especially for the Service!" "Sadika made my experience at Coffee Concerto so much better. She was friendly, knowledgeable, and went out of her way to make sure I had everything I needed. Excellent service that really makes the coffee taste even better!"

The Perfect Coffee Experience " "Sadika's service was impeccable! She Was friendly, made great coffee suggestions,and was so attentive without being overbearing. Everytime I visit coffee concerto, I know I'll leave with a smile thanks to Sadika's incredible service.

Fantastic Experience Thanks to Sadika!" "I visited Coffee Concerto today and was blown away by Sadika’s service. She was prompt, friendly, and genuinely seemed to care about giving me the best experience. I’ll definitely be back just for the service alone!"❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

I had a wonderful experience at Coffee Concerto, and I must say that Sadika truly made it exceptional. From the moment I walked in, she greeted me with a warm and friendly smile, making me feel instantly welcome. Her knowledge of the menu was impressive, and she offered great recommendations that suited my taste perfectly. Throughout my visit, Sadika’s attentiveness and professionalism were evident—she made sure I had everything I needed and even checked in at the right times to ensure I was satisfied. It's clear that she takes pride in providing excellent customer service. I will definitely return, and I highly recommend Coffee Concerto, especially if you're lucky enough to be served by Sadika!❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Don't go there. They treat you rubbish

The lady who works there, I think her name is Sebita was tasting all the sorbet, dipping the same spoon in each of the flavors. And when we told another staff member, she lied about doing it, even though we saw her with our eyes. She even lied to us about the orange machine being closed because she didn’t want to make it for us. Seriously poor behavior and so unhygienic.

Very bright. Very loud. I kept my coat on the whole time as it was cold which is an absolute no no. Average over priced food. People leaning right over into where the cakes are displayed. Won't be back.

Thank you Mehdin from Westfield Caffe Concerto , he was so wonderful and helpful I will definitely come back .

Very nice hot chocolate staff excellent with the guys called Ashraf was very kind.

I was kindly assisted by Ashraf. Very dynamic and friendly.

Although half of the place was empty, we had to wait at the door, with no one to attend to receive guests. Given hot drink but no breakfast despite 30-minute wait, and had to ask for it. I have never seen the bar man eating yoghurt behind the bar in any places and the waitress going back and forth to drink her cofeee from the bar. After 30 mins breakfast arrived!! Hurray!! But.. No spoon for yughury or for the granola!!!! This place is taking down the reputation of brand I used to admire. Shame really.

Coffe is super good!! Especially Zeel she make it very niceee!! I coming here literally everyday

It's not good. I wouldn't recommend 😕

Had drinks , served by Mehedi and was very attentive to detail. Looked after us very well!

Daniel she is e do a great work and amazing service

It's not just a Ice Cream. It's just a Ice Not having a flavour, no taste, Just color I just a waste of pocket.

We were served by Zeel at Caffe concrete she was very helpful nice and welcoming.

I recently visited Cafe Concerto and had an amazing experience, largely due to the exceptional customer service provided by Faiq. From the moment I walked in, Faiq greeted me with a warm smile and made me feel right at home. He was attentive without being overbearing, and made sure my coffee was perfect—just the right balance of strong and smooth. The ambiance of Cafe Concerto is inviting, with a cozy yet elegant atmosphere that’s perfect for enjoying a cup of coffee. The menu had a great variety, and Faiq was knowledgeable about the options, recommending a few specialties that turned out to be fantastic. Overall, the combination of great coffee and excellent service from Faiq made for a wonderful experience. I’ll definitely be returning to Cafe Concerto!

Faiq and mehdi doing great service. 😍

I was served by Faiq Chaudhry, the service was really good, will come again..

Ashiraf gave greater service and was welcome and nice. And the food was served beautifully.

Ashraf is serve as good customer care... And Sumaiya is very kind And very highygnic foods... i love that service

Ashram and sumaiyea are very helpful and friendly when ever I went to cafe concerto I really like the service

Have visited Cafe Concerto a few times in 2022 & 2023 and thoroughly enjoyed each visit. On recent visit (2024) there was an obvious change of.management. Soup served with desert spoon and no bread!! (had to ask twice for bread)!!! Fish and chips “swimming” in oil!! Awful salad. Will never visit again.

Daniela ,Sumaiya end Zell it's give me very nice service Thank you guys

The staff were very friendly, amazing smiles. Keep up the good work

Poor customer service. Made us wait for our main for almost 20 mins after we had our starters. We asked them and he said he didn’t take down our main. As a waiter you would have ask us after having our stater if we would like anything else or come to our table rather than we have to ask them to take away our plates and kept us waiting for our main. He offered for complimentary soft drinks and we said no thank you but how about a slice of cake for my partner birthday today… cake never arrived but service charge bill was added. Awful service, shame because we have come to this restaurant a few times. Never again.

waiter was extremely rude, my boyfriend and i came in for breakfast, when ordering the waiter rolled her eyes at us and gave us dirty looks while we were sat down. Very uncomfortable atmosphere. :(

I enjoyed coffee its really goof and there environment is good and daneila zeel arsaf all guys r very friendly towards customers I would like to come here again ..

Amazing and perfect service rendered by Ashraf.

Ashraf was amazing , lovely service , very grand and all the drinks was beautifully made, thank you

Excellent customer service from our waiter.

Very clean, quick and friendly team. Sumaiya was a star!

Danielle and Ashraf provided the best service We will come again just to be served by them Thank you

Ashraf was just very friendly and his service is five star

Ashraf and mayuri both are giving very good service. Specially ashraf is very polite and professional. Service is very good than food 😃😃. I hope I will come back soon . Thank you

My macaron was hard like a Rock and on the other one was a hair( it was Not my own).

IMPORTANT! During my recent visit to Cafe Concerto, I encountered a disappointing experience. I noticed an unsettling practice of adding extra charges to a particular item on the bill, seemingly in the hope that customers would overlook them and proceed with payment without question. Such a tactic lacks professionalism and integrity, casting doubt on the cafe's commitment to transparency and fair billing practices. While the matter was rectified, I emphasise the importance of customers cheking their bills. The staff's explanation for the additional charge was attributed to the system offering more options than stated on the menu, resulting in confusion about the amount listed on the receipt. Aestheticaly Cafe Concerto is visually appealing for social media purposes. Nevertheless, the food quality does not align with the prices charged. ADVICE! YOU should verify their bills for accuracy. I advise all my readers to - CHECK your bill when dining at this place. It may sound ridiculous but this is not a complain. What they did with me, it might do to you.. and yes its £2 but 2 pounds from me, £2 from you £1 from others = hundred. THIS IS AN ADVICE - take it or close your eyes - THANKS!!

The most I've sp be on a latte ever. Wasn't very good either. The photos make this appear more than it is which is a mall cafe with cake.

Disappointing First thing in the morning, I expected the almond croissant to be fresh and crisp . Instead it was stale , dry and lacking any flavour. Couldn’t finish it. To add to that, The coffee was cold and service wasn’t particularly friendly . Waste of money

Was very busy so service very slow. It took while to take order, many things we wanted to order was finished.

Mayuri was my server at Westfield White City shepherds and she has been a couple times She is very friendly, professional and kind. whatever we ordered she brought out to us quickly with a smile and provided excellent service. The food was great. I’ve been with other people and they have even said they will come again just because Mayuri was so nice ! She deserves recognition and promotion for being such a kind , hardworking individual

Ashraf was very kind helpful. Thank you so much

Ashram and mehedi give us good service

Good service from Ashraf and mehedi .

Ashraf and mehedi they are very good

Ashraf and mehedi are giving very good service

Best Italian halal food in Westfield London

I have great experience i tried ice cream really tasty and great food overall service good i enjoyed 😌,,

Served by a really lovely man called Ashraf

It’s very good customer service . Ashraf is great and best customer service from him.

The place is beautiful and elegant

I had a coffee here and the server and the coffer maker waiter was very good and i love the customer service thanks alot madhu & mehedi

Very nice food, my hotspot in Westfield now

Mayuri and Ashraf were brilliant.

Thank you Ashraf for the lovely afternoon tea.

Ashraf’s hospitality was great, very friendly and helpful,,

Excellent service, super beautiful, great place to enjoy a good coffee or a great dessert. I recommend the staff's service. I'm from Colombia and I want to say that this place is super cool.

We initially went to Caffè Concerto’s main branch but the staff kindly rejected us at 21:40 as the last order could be placed until 21:30, so we left in disappointment. Right after that, we bumped into this small welcoming place on the balcony which happened to belong to Cafe Concerto! Mehedi with his big smile on his face brought a light into our heart and treated us in the best way possible offering us the vast range of deliciously looking cakes and prepared us warm herbal tea. We were very satisfied with the quality of the cake and Mehedi’s outstanding service. Highly recommend this place!

I have never been somewhere and it takes 8 minutes to give someone a matcha and the to give it to them on a vent tray causing it to spill everywhere, customer service is basic and no warm atmosphere from the team, expecting more from such an established brand.

Beautiful spot, great food and service :)

Far more expensive to eat in! And could hardly taste any coffee in the latte I bought - it tasted more like hot milk.

Caffè Concerto Westfield , ❤️ the coffee is a revelation. Each cup is brewed with meticulous attention to detail, resulting in a drink that is as pleasing to the senses as it is to the palate. The “Concerto hot Chocolate ” is particularly noteworthy, with its rich, velvety texture and complex flavor profile that unfolds with each sip. There is a harmony to the taste that reflects the care and precision of the baristas. The accompanying menu, while not extensive, is carefully curated to complement the coffee. The almond biscotti I sampled was a delightful companion to my Concerto hot chocolate “crisp, lightly sweetened, and perfectly textured. Every item on the menu, from the artisanal pastries to the light sandwiches, is prepared with a similar level of care, ensuring that each bite enhances the overall experience. The service at Caffè Concero is as refined as the atmosphere. The staff are attentive without being intrusive, offering a level of service that is both professional and warm. They are knowledgeable about the coffee and menu offerings, and their recommendations are thoughtfully considered. Whether you are a first-time visitor or a regular, you are treated with the same gracious hospitality that makes you feel valued and at ease. Caffè Concero is more than just a coffee shop—it is a haven for those who appreciate the artistry of fine coffee and the beauty of a well-crafted environment. Every aspect of the experience, from the ambiance to the service, is designed to offer a moment of peace and pleasure.🥰

i have been coming to this cafe since 2017, the taste of the coffee was amazing and the service was fantastic when it first started I was always happy in the cafe. For the past 6 months this cafe has been absolutely terrible. due to the fan base they opened many different cafes around the world and people continue to come to this cafe. But now the quality of the coffee is terrible as well as the desserts they offer. I am telling you if you don’t return to making the coffee how you did before and improve your service you have a maximum of 5 years and you will be like Costa and Nero. I hope you return to how you were before. And you have to take this seriously after what happened yesterday I decided to stop going there and I spoke to the manager at the Westfield cafe. I paid but told them I was not happy at all. The coffee has become average like Costa. I used to come to your cafe because it was peaceful and classy but now it is not good at all.

Service wasn’t great but it was also quite busy so I can imagine the staff being overwhelmed. The food though terrible the panini I got was not heated properly basically was cold and the plate it was served in had chips crumble had me apprehensive if I was given a used plate or what. The tiramisu was bad not how it is in your Central London locations. Milk cake was nice(saving grace). Coffee was cold but the guy making it was friendly and respectful. Anyhow will never be visiting again which is a shame as I used to look forward to coming to Cafe Concerto.

Beautiful coffee & service Zeel! Thank you!! 🙏🏼

Zeel is nice nice served coffee

Zeel was very enthusiastic and helpful, wonderful experience really

Very nice coffee and lemon meringue. Great service from Aravind.

Worst Black Forest cake I have ever had, I’m better of going Sainsbury’s and buying a frozen Black Forest cake which is half the price and tastes 10x better.