Cafe Concerto in City of London, Westminster

Beautiful place with delicious food and desserts. Very good service and good price.

I ordered birthday cake that costs £139.95 and on the day the cake was extremely dry as if it was on a shelf for a month. It ruined my 8yr olds birthday . Called them to complain and ask for a refund they told me to email them and I did but no response, so disappointed! Here to edit my review, they finally responded to my email and offered to replace the cake even though the birthday has passed and I prefer the refund, better than nothing.

I've been a customer for long time in here, the most wonderful thing is the staff especially Aravind he is such a wonderful guy and keep smiling and serving with cheers all over. Thank you Aravind

Staff are very friendly and helpful. Food is terrible! It looks beautiful but there is no taste. Coconut ice cream tastes like nothing, mango tastes like watered down mango and watermelon I have no words. Mille Feuille was hard and the layers were soggy rather than crunchy. Macarons did not go according to their flavours: passion fruit does not taste, vanilla is plain and strawberry tastes like vanilla 🤦🏻‍♀️ honestly SUPER disappointed, also for the price! Do not get pulled in by the look!

Very grateful to God for Aravind, happy with the kind service. All the best to the Grand Caffe Westfield White City!

Few days ago me and my friend visited there restaurant. I’m satisfied with their service . I vividly remember employee who’s name is Mehed he is so kind and well behaved with us .

The drinks are really good but the service - really poor. We asked Sadika and her colleague if they do Hugo and Aperol Spritz they said no , we had to show them that they have on the menu after they said yes we can do. 😐

Lovely café, delicious food, friendly staff, but some employees are not familiar with the menu.

Awesome service by Mehedi & the atmosphere was also breathtaking 🤍

The pizza wasn’t done but they served me this

Great service from Mehedi it was a great experience there ❤️

We were waiting in the queue a moment ago with three of my small children, and (İ think) the staff manager, who had a name tag whch wrote MEHEDİ on it pointed his finger at us and said to the man on the till to 'not serve to us as they were closing.' İ was incredibly disappointed, and İ dont recommend it to anyone. The worst customer service ive seen in a long time.

An unforgettable dining experience! The food was exquisite, and Sumaiya's attentive service made our evening truly special."

Pay £2 to eat there + other good costs…

Perfect Place to Unwind! I had an amazing time here! The latte was smooth and rich, and Sumaiya was super attentive. She made our visit extra special.

A Hidden Gem! This cafe is a must-visit! The coffee was perfect, and the atmosphere was so peaceful. Sumaiya took great care of us and made our experience wonderful.

Fantastic Cafe Experience! This cafe has a cozy atmosphere and serves the best coffee! The service was top-notch, and our waiter, Sumaiya, was incredibly friendly and attentive. Highly recommend!

Absolutely love this place! I love the atmosphere! Sumaiya is the best! Her friendly gestures actually made the environment good ...Totally recommended

Dining over there was a delightful experience from start to finish. The food was exceptional, the service of Sumaiya was quite polite,attentive, and the ambiance of her was perfect for a cozy evening. Highly recommended!!

Dining over there was a delightful experience from start to finish. The food was exceptional, the service of Sumaiya was quite polite,attentive, and the ambiance of her was perfect for a cozy evening. Highly recommended!We enjoyed everything about our visit there... thanks Sumaiya for the service

I was waiting long time to the table (16/02/2025 for the staff to take my order and they ignored us ,me and my little daughter, so I have to leave this place,not happy with the service customer,never come back.

I had a coffee here and the server the coffee maker waiter was very good and I love the customer service great experience in Caffe concerto served by Madhu Babu

Go if you want to be treated terribly - no signs up about which way to queue but you will be rudely told that you have queued in the wrong direction despite staff obviously seeing you waiting patiently Believe it or not, this happened twice in the same visit as there are multiple tills but apparently you should just know which one they want you to wait at. I have never walked away before but after being treated so horribly I genuinely didn’t want to eat here any longer Will never go back!

We were served by Madhu babu Gonuguntla. He is so friendly. We had some deserts like Honey cake, Pancakes, Tiramisu with glass of red wine and other cocktails. The cakes were delicious and highly recommended. Would appreciate and thank the staff for amazing hospitality. Atleast ambience is so pleasant.

Sumaiya and sadika gave very good service

Sumaiya and sadika very good service and very good behaviour and very kind

I want to give a huge thanks to Shofiul and Fatima for making my birthday celebration truly special! Their service was absolutely perfect—they were attentive, friendly, and made sure every detail was just right. They went above and beyond to ensure I had an unforgettable experience. Thank you both for making my day so memorable !

"I had an amazing experience at Caffe Concerto Westfield! The food was absolutely delicious, and the taste was just perfect. A special shoutout to Sumaiya for her exceptional service—she was friendly, attentive, and made the experience even better. Highly recommend this place!"

Food & service was exceptional. Just loved it!!! @Sumaiya your service was awesome!!

Absolutely love this place! I love the atmosphere! Mayuri is the best! Totally recommend!

Never have I had a more pleasant meal. Sumaiya ...was so polite and helpful, going above and beyond to make us feel welcome. Thanks Sumaiya for the wonderful care given to us. Forever repeat customers!

Sumaiya ...her customer service is second to none I was completely impressed with her professionalism and customer service.The ambiance of here is always inviting and comfortable.she is not only friendly but also highly skilled.”

Such a Great Staff Sumaiya . She give me nice service as well very smiley girl this one make my day special

● I come to Westfield 4-5 times a week. (I meet Students on-site to teach them English.) ● I LIVE FOR !! & LOVE !! the coffee that Medehi makes for me. It's always superb and that's how I learnt Medehi's name. ● He's always cheerful; will always have a useful & entertaining bit of conversation to have when ur buying ur coffee; and the Staff genuinely seem to like Medehi. (I can see why.) ● There's another girl who makes good coffee for me. 'Samira'? 'Sahema'? ● But 1st time still goes to Medehi. ● To the point I immediately knew when he was on holiday a few weeks ago. I missed him...(& his coffee)...and had one of his coffee's as a celebration when he came back.

Sumaiya give very nice service and very warm behaivour

Sumaiya and Sadie’s give very very nice coffee and cake

very good products. very good customer service from Sumaya I liked it

Staff of this store is very nice specially Daniela and henrietta makes coffee very nice. Great experience. I recommend my all friends.

Very good overall. Daniela served me and i can say was a good costumer service

Very tasty cappuccino I had try ever. Mehdi was pro bar tender 👍

Después de unas horas de compras tuve un almuerzo encantador en Caffe Concerto. Está separado de la sala de comidas central, así que un poco más tranquilo. Gracias a Fátima que me cuidó, ella era muy amable y capaz de responder a todas mis preguntas. Gran servicio!

El gerente y sus colegas anticipan mis necesidades y se acomodan para una experiencia de alta calidad de comportamiento, ambiente, limpieza y servicio. La comida es genial, las bebidas son deliciosas y los pasteles divinos. Frecuento aquí para disfrutar de la experiencia y relajarse. Si tengo algún conocido o colega, este es mi lugar. Los clientes son amables, accesibles, y agregar ese poco extra hacen que la experiencia sea mucho más encantadora

Delicioso desayuno, hemos tomado el sándwich abierto de salmón con aguacate y huevo escalfado, y tostadas francesas. Puedo recomendar. Servicio increíble por Gurkirat K

Madhu’s service and hospitality was excellent well spoken individual. With fast service.

Looks lovely from outside and it was a freezing cold day so our party of 4 thought we would have a nice afternoon tea. Firstly they don't offer vegan afternoon tea so we had to make do. The very grumpy waitress refused to close the glass door so we were sat in a draft the entire stay. The coffee is expensive but they use a cheap mix of robusta and Arabica which was quite bitter. The only vegan pastry was a nice looking pistachio cake but when it arrived we couldn't eat it. It tasted of pure chemical colouring and was obviously stale. Not a nice experience at all.

"A Perfect Blend of Hospitality" I recently attended the Cake Slices coffee concert, and it was absolutely delightful! The staff were incredibly attentive and friendly, with SUMAIYA .....and Sadika standing out for her warm and welcoming nature. She went above and beyond to ensure everyone was comfortable. The cake slices were scrumptious and paired beautifully with the coffee. This event was a true highlight, and I can't wait for the next one!

Best Caffe ever ...... Cofee there service was very pleasant just everythig so fresh looks amazing Sumaiya service was great and all the staff and there manager is so adorable so kind 💞 Also sadika is good waitress attentive..

Had an amazing experience with a group of 8 for afternoon tea here. Our server was Enam and he was very attentive and helpful. We would definitely come back again to try some of their savoury options

Caffe concerto alwys best from everything the way they welcomed us it's really appreciated 👍 Sumaiya is very friendly and sweet and sadika Also their manager are very welcoming and friendly with me I really feel great it's my first time but I will be come again there I brought whole cake black forest which is very fresh and mouth watering. Thank you All for giving a great food and great respect ❤️

Great Food, Great Service!" Concerto has quickly become one of my favorite spots. The food is fresh and tasty, and the coffee never disappoints. The manager is super friendly, and Sadika also Sumaiya is always so welcoming. Her customer service is top-tier, and it really makes the experience enjoyable.

A discretionary service charge was added without my permission or prior notice on several occasions. The staff explained that the additional charge was due to the system offering more options than those listed on the menu, which caused confusion regarding the amount on the receipt. They were not honest with customers. Make sure to check your bill when dining or ordering takeaways at this place.

Friendly Staff and Great Service" Caffe Concerto is always a pleasure. Sumaiya and Sadika made sure we were well taken care of from start to finish. They had a great balance of attentiveness without being overbearing. Customers around us were chatting happily, and the energy in the café was fantastic!

I was disappointed with the lack of transparency regarding additional charges. A “discretionary service charge” was added to my bill without prior notification or consent, and this has happened multiple times. When questioned, the staff provided vague explanations about “system changes” and, unfortunately, were dishonest with customers. I hope the company improves its communication and ensures clear and accurate pricing for customers in the future.

I recently visited Caffe Concerto, and I have to say, it was an outstanding experience! From the moment I walked in, the ambiance was warm and inviting. However, what truly set this place apart was the incredible service, especially from Sadika. She was so attentive and made sure every detail of my experience was perfect. She genuinely cares about the customers, going out of her way to make sure we felt welcomed and comfortable throughout our visit.

Very nice service from thus brach ice cream was so delicious 😋 sadika sumaiya mandi is so nice

Very good service their friendly Sadi la Mahdi Sumaya are good

Their service is good. Sadika is good. Taste of Ice cream is so delicious.

Very good service from sadika, Daniela and sumaiya they are very good And helpful and very smiling and friendly

very good services from Sumaiya very friendly behaivoyr

It was a very lovely patisserie, it’s self service for the majority, it’s very busy as well due to its location. The prices are a bit pricy but the cakes and pastries are all very delicious.

My desserts were expensive and not fresh , I don't mind paying for something if worthy but it is too commercial.

Sadika was a superstar at Coffe concerto, giving the explanation on the menu and dishing out mouthwatering recommendations. Her love for the food is contagious and her eye for detail made the whole meal an unforgettable experience. The reviewer felt like royalty, showered with top-notch service and can't wait to go back for more thanks to Sadika's hospitality.And also special thanks to Sumaiya who made the coffee with Love and taste😋👌

Wonderful experience with Sadika.Food was fresh and coffee was very tasty.Will come back again.please must try the place food

Caffe cocerto award-winning Italian restaurant with an exquisite menu, fine wines, celebration cakes, and an atmosphere of pure indulgence." Caffe Concerto Fresh and Light Sponge Cakes "This cafe/bakery chain makes the lightest, smoothest sponge cake I've ever had." Reddit and I went three today Sadika and sumaiya welcome me very friendly and service was great there.

Go for weekly lunch and Coffee with my kids. They love the starwberry cake from here.This is rellay a good place to eat. I must say that our visit today was so kind and patient and served my special Lady name Sadika as we tried to decide what we wanted and were talking non-stop.She helped us to try different cakes and milkshake and it was super delicious 🤪 My husband and I love the food with chciken. We are so fortunate to have this outstanding coffee shop in Westfield.Service by Daniela at the till was also amazing.Love the staff.Definately recommendable

I had an outstanding experience at Coffee Concerto! The food was absolutely delicious, and the service was exceptional. Sadika and Sumaiya provided service with a smile and recommended the ice cream and milkshake, which were simply divine. I'll definitely be coming back. Highly recommend this place for both the food and the warm hospitality

Food was very tasty and fresh.Highly recommended.Also service from Daniela and Sadika was outstanding.

Some people might think the food at Coffee Concerto is overpriced, but the quality speaks for itself—everything is fresh and absolutely delicious. The croissants, cakes, and milkshakes are a must-try; if you don’t, you’re seriously missing out! The atmosphere is lovely, and the team makes the experience even better. A big thank you to Mahdi, Sadika, and Daniela for their outstanding knowledge of the menu and exceptional customer service. Despite being a busy place, they treat every customer equally and with great care. I highly recommend the head office consider rewarding this team with a promotion or raise—they truly deserve it for their hard work and dedication. I’ll definitely be coming back soon. Don’t miss out—come enjoy shopping and dining at Coffee Concerto!

That place looks great and the cakes on display look delicious. We came here around 1 pm to buy a cake on the cake was lovely and my kid and friends all loved it especially Sadika's behaviour and warmly welcoming..

I had a amazing visit to Coffee Concerto. I was served by Sadika, Sumaiya who provided exceptional service and made by experience truly delightful. The cake was absolutely delicious and so tasty, I thoroughly enjoyed every bite! I will definitely be coming back again.

customer service was exceptional here as I was served by Sadika.as she kept me updated throughout the entire process. I had a question about the food, and she support abd called her manager to explain me more elaboratly, The best manager responded promptly and professionally. Overall, my experience here outstanding, and I can't wait for my next purchase.Food was amazing as well.Thank you Sadika and Daniela.Will visit soon

It was a great lunch for me.. Specially thanks to sadika for her great service. Good job and keep it up. Always recommend..

My family was served yesterday by Sadika and Daniela may be she is boss there.She is very kind and polite and staff are smiling and well knowledgeable. Im always given professional above and beyond service, I highly recommend anyone to visit here , you won't be disappointed .Will be back again and again

I go to coffe concerto quite regularly for lunch and the food and service hås always been great. The cåke and sandwich are always so tasty. Good portion sizes and the staff are always super smiley and friendly specifically sadika. Definitely recommend if You want to frab a quick lunch.

Food was yummy as well staff Sadika was very friendly and super fast service . Will back again and again Love you guys

This Coffee shop truly exceeded my expectations. The food is scrumptious, fresh, and full of flavours. But what elevated this experience above others was the exceptional service I received from Sadika and Mahdi. Their attentiveness to customer’s needs was excellent. I will definitely come back.

Finally, after so long find some good food in London♡♡♡♡ Nom Nom Everything was good and the girl Sadika on the icecream counter was quite generous and friendly!I gave 5/5 stars to Daniela,Ashram,Mahdi due to the excellent level of customer service I had received from the staff present, the quality of the food was tasty making it a good experience overall.

As I visited 90s coffe shop of London, this is one of my best among.And had a best experience because of the customer treated quality. I want to mention the name of Sadika she was so kind, helpful , and had such an amazing smile she treated not me only but all the customer so excellent.At the till Mahdi and Daniela, they said Enjoy my meal and have a great day. Thank you so much will come back soon.Higly recommendable

I came here for shopping with my kids, and although everywhere was so busy, the team at Coffee Concerto welcomed us so warmly. We enjoyed our coffee and delicious cake in a relaxing atmosphere. A big thank you to Sadika and Daniela for their kindness and excellent service. Such a welcoming team! We’ll definitely be coming back soon. 😋

Coffee concerto cafe is my go to for a relaxing escape . The sandwiches are the perfect balance of flavor and freshness while the cafe gives me coming back for more. Special mansion to sadika whose warm and attentive service always make the visitive even better

I get it’s busy but staff just completely ignored me as I stood to be served no acknowledgement at all

I recently visited this café with two friends for coffee and cakes. We purchased two slices of cake to share, but unfortunately, parts of the honey cake tasted bitter. Upon closer inspection, we discovered black fungus in the bread layers. I returned the cake to the counter and brought this to the staff’s attention. While the lady behind the counter did replace the cake, her attitude was far from professional. She made unnecessary remarks about how I had brought back “half a slice” and insinuated that replacing it was a favor to me. I even offered for her to taste the cake herself to verify the issue. Being served a stale and potentially unsafe piece of cake was disappointing enough, but the dismissive and unprofessional attitude from the staff made the experience far worse. Unfortunately, this has left me with no desire to return to this café in the future.

Ashraf is a really nice waiter he was so helpful and kind. The food was amazing and he was so friendly and kind. Amazing amazing customer service. 10/10

First time here, ordered a dessert (apple crumble) which I enjoyed but prices are very expensive for the deserts FYI. Cost of mine was 12.00.

The Best Cafe in Town!" Caffe Concerto is always a wonderful experience, from the coffee to the staff. Sadika was absolutely amazing, providing excellent service with a smile. The atmosphere here is always warm and friendly – perfect for a relaxing day out!

Friendly and Welcoming!" The staff at Caffe Concerto are always so friendly and make every visit memorable. Sadika went above and beyond today, making sure we had everything we needed and offering great conversation. Highly recommend this cafe for both the food and the service!

"Exceptional Service" "The service at Coffee Concerto is always wonderful, but Sadika went above and beyond today. She was very attentive, made us feel welcome, and offered some great coffee suggestions. A true asset to the team!"

The atmosphere at Caffe Concerto is warm and welcoming, setting the perfect tone for a delightful experience. Sadika went above and beyond, making our visit truly memorable with her attentive and friendly demeanor. Exceptional service like this is a rare find, and Caffe Concerto consistently exceeds expectations.

Very good service from ashraf. He is very hard worker and very profesional. His service is amizeing !!i will dfinately come back again ❤️❤️❤️

Amazing service from the whole team. Thank you Philepe too for your humour!

A Delightful Cafe!" The food and drinks are always excellent, but what really makes Caffe Concerto stand out is the staff. Sadika was especially amazing today, offering such warm, personal service. The whole team creates such a welcoming environment!

Ashraf was very professional and friendly, lovely hot drinks in the new location - Westfield White City. Highly recommend ☺️

The gateau's are dry and crumbling like they were made a week prior to us purchasing. Completely disappointed as it is very expensive not worth the money at all. Definitely not fresh at all. Wish i lived closer to get a refund as i bought 4 slices for my family and ended up putting them in the bin.

Price/performance doesn't fit at all. Things taste old and the café is also disgusting. The waitress in this case was a middle-aged woman who also had a very unfriendly demeanor. There's nothing more to say about it. If someone falls for the store, it's their own fault.

Amazing Experience!" Caffe Concerto never disappoints! The atmosphere is always warm and inviting, and the staff, especially Sadika, go out of their way to make sure you're well taken care of. I always look forward to my visits here. Highly recommend!

I felt so at ease with Sadika helping me. She’s the kind of person who makes you feel like you’re in good hands—so approachable and kind. Just great energy.

I felt so at ease with Sadika helping me. She’s the kind of person who makes you feel like you’re in good hand, so approachable and kind. Just great energy.

The best option for me having my breakfasts & dinner here. Really it would be a very few thing if i explain about all of the conditions of this Cafe like food quality, services & everything so on. The most Unique charactersticks of this cafe is It's own food & service what has made this cafe soo familiar..

Sadika greeted us warmly and delivered exceptional service. Her attention to detail made our time at Coffee Concerto unforgettable

Sadika was friendly, patient, and super attentive. You can tell she actually cares about people and what she does. It’s refreshing to meet someone like that.