Cafe Concerto in City of London, Westminster

The staff were very friendly, amazing smiles. Keep up the good work

waiter was extremely rude, my boyfriend and i came in for breakfast, when ordering the waiter rolled her eyes at us and gave us dirty looks while we were sat down. Very uncomfortable atmosphere. :(

Poor customer service. Made us wait for our main for almost 20 mins after we had our starters. We asked them and he said he didn’t take down our main. As a waiter you would have ask us after having our stater if we would like anything else or come to our table rather than we have to ask them to take away our plates and kept us waiting for our main. He offered for complimentary soft drinks and we said no thank you but how about a slice of cake for my partner birthday today… cake never arrived but service charge bill was added. Awful service, shame because we have come to this restaurant a few times. Never again.

I enjoyed coffee its really goof and there environment is good and daneila zeel arsaf all guys r very friendly towards customers I would like to come here again ..

Ashraf was amazing , lovely service , very grand and all the drinks was beautifully made, thank you

Excellent customer service from our waiter.

Amazing and perfect service rendered by Ashraf.

Danielle and Ashraf provided the best service We will come again just to be served by them Thank you

Very clean, quick and friendly team. Sumaiya was a star!

Ashraf and mayuri both are giving very good service. Specially ashraf is very polite and professional. Service is very good than food 😃😃. I hope I will come back soon . Thank you

Ashraf was just very friendly and his service is five star

My macaron was hard like a Rock and on the other one was a hair( it was Not my own).

IMPORTANT! During my recent visit to Cafe Concerto, I encountered a disappointing experience. I noticed an unsettling practice of adding extra charges to a particular item on the bill, seemingly in the hope that customers would overlook them and proceed with payment without question. Such a tactic lacks professionalism and integrity, casting doubt on the cafe's commitment to transparency and fair billing practices. While the matter was rectified, I emphasise the importance of customers cheking their bills. The staff's explanation for the additional charge was attributed to the system offering more options than stated on the menu, resulting in confusion about the amount listed on the receipt. Aestheticaly Cafe Concerto is visually appealing for social media purposes. Nevertheless, the food quality does not align with the prices charged. ADVICE! YOU should verify their bills for accuracy. I advise all my readers to - CHECK your bill when dining at this place. It may sound ridiculous but this is not a complain. What they did with me, it might do to you.. and yes its £2 but 2 pounds from me, £2 from you £1 from others = hundred. THIS IS AN ADVICE - take it or close your eyes - THANKS!!

We went last Saturday for a family lunch. The village branch is so busy but the staff and the manager are in control. We owned also a restaurant. I admire how your Manager run your branch. Each staff work on their section. The service is very good. The seafood risotto, lamb shank and bolognese are lovely. The strawberry gateaux is delicious. It’s truly a family treat. How I wish we could have your General manager.

The most I've sp be on a latte ever. Wasn't very good either. The photos make this appear more than it is which is a mall cafe with cake.

Disappointing First thing in the morning, I expected the almond croissant to be fresh and crisp . Instead it was stale , dry and lacking any flavour. Couldn’t finish it. To add to that, The coffee was cold and service wasn’t particularly friendly . Waste of money

Was very busy so service very slow. It took while to take order, many things we wanted to order was finished.

Mayuri was my server at Westfield White City shepherds and she has been a couple times She is very friendly, professional and kind. whatever we ordered she brought out to us quickly with a smile and provided excellent service. The food was great. I’ve been with other people and they have even said they will come again just because Mayuri was so nice ! She deserves recognition and promotion for being such a kind , hardworking individual

Ashraf was very kind helpful. Thank you so much

Good service from Ashraf and mehedi .

Ashram and mehedi give us good service

Ashraf and mehedi are giving very good service

Ashraf and mehedi they are very good

Best Italian halal food in Westfield London

I have great experience i tried ice cream really tasty and great food overall service good i enjoyed 😌,,

The place is beautiful and elegant

It’s very good customer service . Ashraf is great and best customer service from him.

Served by a really lovely man called Ashraf

Very nice food, my hotspot in Westfield now

Mayuri and Ashraf were brilliant.

I had a coffee here and the server and the coffer maker waiter was very good and i love the customer service thanks alot madhu & mehedi

Thank you Ashraf for the lovely afternoon tea.

Ashraf’s hospitality was great, very friendly and helpful,,

Excellent service, super beautiful, great place to enjoy a good coffee or a great dessert. I recommend the staff's service. I'm from Colombia and I want to say that this place is super cool.

We initially went to Caffè Concerto’s main branch but the staff kindly rejected us at 21:40 as the last order could be placed until 21:30, so we left in disappointment. Right after that, we bumped into this small welcoming place on the balcony which happened to belong to Cafe Concerto! Mehedi with his big smile on his face brought a light into our heart and treated us in the best way possible offering us the vast range of deliciously looking cakes and prepared us warm herbal tea. We were very satisfied with the quality of the cake and Mehedi’s outstanding service. Highly recommend this place!

I have never been somewhere and it takes 8 minutes to give someone a matcha and the to give it to them on a vent tray causing it to spill everywhere, customer service is basic and no warm atmosphere from the team, expecting more from such an established brand.

Beautiful spot, great food and service :)

Far more expensive to eat in! And could hardly taste any coffee in the latte I bought - it tasted more like hot milk.

Caffè Concerto Westfield , ❤️ the coffee is a revelation. Each cup is brewed with meticulous attention to detail, resulting in a drink that is as pleasing to the senses as it is to the palate. The “Concerto hot Chocolate ” is particularly noteworthy, with its rich, velvety texture and complex flavor profile that unfolds with each sip. There is a harmony to the taste that reflects the care and precision of the baristas. The accompanying menu, while not extensive, is carefully curated to complement the coffee. The almond biscotti I sampled was a delightful companion to my Concerto hot chocolate “crisp, lightly sweetened, and perfectly textured. Every item on the menu, from the artisanal pastries to the light sandwiches, is prepared with a similar level of care, ensuring that each bite enhances the overall experience. The service at Caffè Concero is as refined as the atmosphere. The staff are attentive without being intrusive, offering a level of service that is both professional and warm. They are knowledgeable about the coffee and menu offerings, and their recommendations are thoughtfully considered. Whether you are a first-time visitor or a regular, you are treated with the same gracious hospitality that makes you feel valued and at ease. Caffè Concero is more than just a coffee shop—it is a haven for those who appreciate the artistry of fine coffee and the beauty of a well-crafted environment. Every aspect of the experience, from the ambiance to the service, is designed to offer a moment of peace and pleasure.🥰

Poor quality scones not home made , one of my scones had only one raisin in the whole thing. Expensive and not worth it for two scones, a piece of cake, a piece of flat bread two cokes and a glass of wine £46. Had the food been excellent quality I would’ve been happy but it wasn’t it was very mediocre. Better off going to John Lewis’s in the café upstairs. One piece of cake arrive d Five minutes later the drinks then another 8 mins before the scones and flatbread arrived. They tasted like they had been heated in the microwave. Very poor quality will not be returning there.

Service wasn’t great but it was also quite busy so I can imagine the staff being overwhelmed. The food though terrible the panini I got was not heated properly basically was cold and the plate it was served in had chips crumble had me apprehensive if I was given a used plate or what. The tiramisu was bad not how it is in your Central London locations. Milk cake was nice(saving grace). Coffee was cold but the guy making it was friendly and respectful. Anyhow will never be visiting again which is a shame as I used to look forward to coming to Cafe Concerto.

i have been coming to this cafe since 2017, the taste of the coffee was amazing and the service was fantastic when it first started I was always happy in the cafe. For the past 6 months this cafe has been absolutely terrible. due to the fan base they opened many different cafes around the world and people continue to come to this cafe. But now the quality of the coffee is terrible as well as the desserts they offer. I am telling you if you don’t return to making the coffee how you did before and improve your service you have a maximum of 5 years and you will be like Costa and Nero. I hope you return to how you were before. And you have to take this seriously after what happened yesterday I decided to stop going there and I spoke to the manager at the Westfield cafe. I paid but told them I was not happy at all. The coffee has become average like Costa. I used to come to your cafe because it was peaceful and classy but now it is not good at all.

Zeel was very enthusiastic and helpful, wonderful experience really

Zeel is nice nice served coffee

Beautiful coffee & service Zeel! Thank you!! 🙏🏼

Very nice coffee and lemon meringue. Great service from Aravind.

I am always going to caffe concerto knightsbridge but today i thought to give a chance to westfield one. When we arrived the shop was very busy and for some reasons the back sections was closed. I went to check any hidden table because i had a busines meeting and when i entered brunette girl i think her name was Fjorela told us that the back sections is booked and she offered us another table in the couch that was quite comfortable. She bring us the menu and was very nice of her to give us some suggestions about the food. We ordered drinks and starters and after 10-15 min another guy came to take the order. He was very nice as well. When the food came it was way to cold inside, the chicken was raw and barely cooked. When she came to check our table we explained everything and she offered to cook some other dishes for us but we were late for the show so we had to go. The ambience in here is 10/10 the service 10/10 but the food it was not what i was expecting. A bit disappointed as the one in knightsbridge is delicious. Just wanted to give this as an advice to double check with the chefs as they can not give the chicken without proper cooking as this can led to stomach problem!!

Staff so friendly fjorela is als very friendly and gave us the latte for free this Caffe is so fancy it is very clean every one stop putting bad reviews there's no point

Worst Black Forest cake I have ever had, I’m better of going Sainsbury’s and buying a frozen Black Forest cake which is half the price and tastes 10x better.

A nice place for coffee and breakfast. I liked the omelet. It was delicious and their service was excellent. Thank you everyone

This place was extremely overpriced, they charged £4.95 for a tea bag and hot water, they didn’t serve us until 20 minutes had passed and it wasn’t even busy, the cakes are nothing special but nearly £10 a slice. Extremely pretentious and they get most their business from people who just need somewhere to sit down.

As you all not know caffe concerto is my favourite patisserie, but today I had an exceptional experience, smiling staff, friendly, professional, respectful. Daniela, professional and friendly Zeel , smiling, great staff member Mayuri, was so lovely , helpful and very professional I had the best experience in love with Westfield White City.

Great service, very attentive staff. Will visit again.

Ashraf and mehedi are very nice and best staff

I was there this afternoon and I saw one of the managers shout at the workers, the environment is very toxic it put me off coming back again, she was wearing a pink shirt I think her name is Daniele, won’t be coming back here, it’s a shame because I really like their food, management should be better…

Mahdi was super helpful and great at service Smiling while serving and making sure customers were happy even when closing .

The service is really good. Mehedi’s service has always been the best!

Mehedi was very happy and I was very happy for the low price

Very nice service Daniela it’s amazing as well the staff ..I really recommend for enjoying with the family or friends..Thank you guys see you soon 😊

Visited The Village Cafe Concerto in Westfield Shepherds Bush. Very nice ambience. The staff were very efficient and professional. I had the veggie burger (halloumi) which was excellent. My niece had the chicken and mushroom risotto which she loved, and my sister enjoyed her spaghetti carbonara. The Golden Latte was superb.

Ashraf surved me very nicely.he is the best one

I really enjo The food 🥘 Staff was really so good 😊. Especially the person name Faiq was so humble . So good staff. You must go and try once 💖

Caffè Concerto at Westfield offers an elegant and comfortable setting, perfect for a leisurely break or celebration. Their coffee and pastries are top-notch, crafted with care and attention to detail. Exceptional service sets this location apart, especially thanks to Faiq, whose welcoming demeanor and dedication make every visit memorable. For a delightful coffee and pastry experience, Caffè Concerto is the place to be.

Had an amazing experience dining here with my friends. The desert selection was brilliant probably the best ive seen in london. The manager Faiq was very kind and hospitable and he helped us find good seating and his recommendations were spot on. Will definitely visit again!

Great Service from the Manager incharge Mr. Mehedi. First didnt like the coffee and then he offered me another one and it was great. Recommended for Mehedi's Coffee.

Ery good excellent staff specially faiq 😍😍

The coffee is excellent and the staff are great especially Ashraf Mehedi Manal and Kim every time I'm in London I spend time there

The place is well decorated But Understaffed there was only two lovely people waiting on the customers in all the Caffee which was inconvenient, also it is overpriced a chicken avocado sandwich is 16 GBP if you add the soft drink and service charge it would measure up to the prices of 5 star Hotel in Mayfair or knights bridge .

Food OK but service was abysmal. The lady who served was damned right rude, if you don’t like your job find another one - preferably not in customer service - but don’t take your terrible attitude out on the people you are serving.

Despite ice cream tastes good, We got a bad service from Faiq who didn't advise us as customers of no having cones availability after taken the order. Definetly he ignored the suggestion of his colleague to grab new cones available in the opposite side of the ice cream bench giving us a cup instead.

Far too overpriced even though food was of high quality. Fantastic variety of dishes to choose from! 👍 something for everyone here…but at a price! ££! Ordered the pesto gnocchi which was delicious. A few years ago, ordered the chicken escalope on spaghetti which was also delicious. So overall, excellent quality food Value for money…absolutely not! Far too overpriced. I.e. £22.95 for a dish of pesto gnocchi😱….you can get better quality of this same dish and premium service with possibly a few condiments in a restaurant far more upscale than this. Service was ok…little bit of impatience and attitude from the waiter when querying which branch does pastas…I.e.the grand cafe concerto or cafe concerto. (Cafe concerto does sandwiches, take aways and deserts) Atmosphere was good. Weren’t asked too many times whether everything was ok with the food. Pleasant atmosphere overall.

Though the food was great and marketed as a halal restaurant chain we were surprised to see a wine recommendation on each and every dish. Kind of defeated the purpose altogether. Essentially they promote the bar. Was on the expensive side.

worst milkshake I've ever had. Soft density like water and extremely artificial flavor and the price is very high for the poor quality.

Thanks to sumaiya for serving us

Service was very nice and a guy named Faiq treated us well

My experience was so amazingg, when I went I was served by Faiq there, he's the sweetest employee he had such a great customer service, and the food was absolutely amazing. I would love to come here again <3

It was my first experience at this branch of the cafe and it was better than what i expected the taste was quite good as usual but the most important thing was the service, there was a guy named Faiq he was a Pakistani guy and was super professional super friendly he knows how to do his stuff i am actually pretty impressed by that.

Went with my friends food was so good and especially good serviceby staff member faiq amir

Ashraf and manal are very nice and smiling .they are best customer services

Manal gave us very good service

I was served by Faiq Chaudhry, the service was really good, will come again..

We had very good service today especially manal she’s very nice and makes me laugh every time I come. Definitely will come again, thanks ☺️

We went for a family lunch last Saturday. The lamb shank is soo good. The lamb is tender! The staff are friendly especially Aravind. The portion is generous. The ambiance is beautiful. What else you ask for? Nothing! They made our day!!! Highly recommended

It's the first time I've had coffee here, it's very good and the atmosphere is super cool, especially the waitress is very friendly, I'll come back again 🥰

I’ve been today, everything looks so yummy and it’s difficult to choice. Manal made my the best latte I ever had before. She’s also kind and lovely.

I was served by Manal, a lovely, very nice girl, very good atmosphere and perfect for coffee. Thank you

Zeel was really lovely this morning . She made me one of the best coffee I had in London . Thank you Zeel .

Good food and service Daniela is always keen to help and pays utmost attention to the customers.

Amazing customer service by Ashraf

Excellent service and beautiful desserts!

Thank you for the good service Ehab .

Very good service we got from ehab thank you for the kindness.

Ehab made my experience at Caffe Concerto exceptional. He was friendly and attentive.

The service I got from ehab was amazing thank you very much and the food and drinks was amazing

Nice place to sit and eat on a shopping visit. Great coffee !

Daniela, Mayuri and the entire staff were super friendly and kind!♥️

I loved the food here and staff is really welcoming nature I enjoyed it here the ladies are amazing behaviour towards customers Daniela mayuri manaale

I’ve been there today with my friend, fancy a cocktail. I had Pina Colada and my friend had the Frozen Strawberry Daiquiri both was delicious, my cocktail was a bit too strong for me(I don’t drink alcohol too often) and I was telling my friend about that. A man (manger or owner) who stood next to us heard my conversation with my friend and he gone to the bar and ask the staff to do me an other one, wich one I’ve refused, explain that probably is me, because I don’t drink alcohol too often. I really appreciate that they was happy to do me a new one. The cakes look really good and the cocktails really good!

Always buy coffee and daniella and manal always make it amazing and are so kind. There are others but their names I can’t remember right now

Ashraf is amezing and smiling staff