Sambuca in Northumberland

It was ok. Food was good. A few things were not right with seating arrangements. Staff did try their best unfortunately disappointed on this occasion.

Nicest Sambuca that I've visited

During my visit to Sambuccas, I was disappointed by several aspects of the dining experience. The staff were incredibly rude, shouting instead of politely asking who had ordered what. There were no check backs on the starters, mains, or desserts, and nobody bothered to ask if the food was okay when they took our plates. The portion of bread served was minuscule, and the pate was disproportionate to the amount of stale bread provided. There were no explanations given about potential allergens in the dishes, or whether to order at the bar or be served at the table. The chips were undercooked and resembled more of cut-offs than actual chips, while the potato skins were more like thick potato wedges. Despite the venue being half empty, we were seated right next to a chaotic kids' birthday party, with children shouting, screaming, and crying. To add to the frustration, the person seating us walked at an unreasonably fast pace, causing us to lose track of her at one point. The overall atmosphere was rushed and lacking in attentiveness to customers' needs. However, I must mention that there was one man on shift who seemed to be doing a good job – unfortunately, we did not get his name. He was the one who handed us our check. Despite his efforts, the overall experience at Sambuccas left much to be desired.

Great food and excellent customer service, first time at this venue but will definitely be back, Maddie was superb only wish more customer service was this good 10/10 😎

Ordered for a large table, I wouldn't expect all meals to come out immediately. But I do expect a meal to come out complete. I was finished my main before they brought the rest of my meal. Not satisfied with the service.

Some of the best pizzas I have ever had. The venue is big and good for romantic meals and groups. The staff are very friendly and the service is great. Being a branch of Sambuca the quality of food is good and consistent. The costs are reasonable too.

I visited this restaurant as a returning customer recently, and was greatly disappointed. After arriving we ordered food, in which I told our server I had a nut allergy, and I was then presented with a contract as stated below. This is a new policy as I have been multiple times before and third has never been in place. After refusing to sign the contract as it is only in place to cover their backs, and although it wouldn’t happen gives them a legal right to not give in care to my allergy at all. The manager then came over to me and tried to trick me by telling me it was so they could send me emails about wether there were allergy updates in food items. I replied that I still wouldn’t be signing it to this to which he jumped up sarcastically said “enjoy your food” and left, leaving us with fear that our food would be tampered with. This is not the level of customer service expected at any restaurant and especially would not recommend this to an allergen customer.

Food was lovely, staff very friendly, serive was great , will be back .

Love Sambuca’s. The food is amazing as always, the staff are so friendly and so helpful. Specially today, my little lad unfortunately was sick and the staff were so friendly and helpful and made sure he was ok and cleaned up..which we do appreciate and apologies for.. thank you..

Arrived 10 minutes early for booked table for 2 my daughter and myself. Asked to wait in waiting area, fair enough, the man put a mark next to my name. 10 minutes later couples were being shown straight to table! Those waiting were all parents and child. Mixed sex couples were going straight in!!! Question why this was happening man said they booked!!! Said i had also and he had put mark next to my name. Absolutely disgusted with this treatment. Food was lovely one of the best sunday caverys around. But will think twice about going again

Ambience is great! We had muscles in white wine sauce it was amazing! We also had seafood pasta and it was all good! I would definitely recommend this restaurant as it just a wipe to be in and stuff are really nice and friendly very attentive. The food is great and the price value amazing as well.

Food was pretty tasteless tbh( I had a veg risotto). It's not somewhere I usually frequent as I'm not a big fan but was someone else's choice of venue. Sorry for the negative revision, but there are better places in Cramlington, in my opinion.

Absolutely awesome restaurant, incredible food, and amazing atmosphere

The music was too loud so we could hear each other talk. When it was time to sing happy birthday to the birthday girl it was not as good as they did with others. They were inconsiderate towards us and the service was slow. We also had a reservation but yet they didn't have a table available for half an hour after we had booked. When one of our party members ordered something they received the wrong dish but it was too loud to ask for a replacement. Very Disappointed!

So disappointed service is shocking waiting over 2 hours for food and there still very sarcastic with their attitude. Will never eat there again

I love this place. Staff are tip top. Food is delicious and the place is buzzing

What a wonderful place! The food was delicious, the staff are friendly & fantastic, the atmospher was great. Had a meal out with family, the food was well presented and plenty of it, we had starters, main courses & desserts all of them were lovely. Can not fault Sambuca at Cramlington at all, nothing was too much trouble. Looking forward to my next visit!

The staff were friendly and the service good, sadly the food was terrible, I had a carbanara, no mushrooms or garlic it was disgusting, when I asked for the parmazane cheese a waitress came with a dish and spooned it over my meal without saying a word, all in all very good poor. Will not be going back.

Delicious food and generous portions. Service very friendly and helpful. Recommended

Very busy place which is good to see , staff attentive and helpful. Food was great for everyone we had a table of 10 for a 50th birthday & a few of us first time dinning there. The only criticism was we asked two members of staff, one to box half a pizza for one of the kids who then didn't bring it back, then the other staff member to box half the garlic bread which he did,other than that a very nice place to go and would certainly go back.

Went for lunch, food was great, cocktails were delicious and the staff were so friendly and upbeat.

Always a fab place to visit with family for a meal that's consistently well cooked, with lovely friendly staff and good self.

Had potato skins for starters then Yum yum paella for mains. Definitely yum yum 😁

Saw someone eating pizza with a knife and fork

Nice place to eat. Staff were great and food was great too.

Huge place but service was good and everyone cleared plates.

Great food, reasonable prices and quick service. What more could you ask for! Definitely worth a trip

Don't know where to start. Once seated it took a while for someone to take drinks order, and even longer after that for someone to take mains order. Atleast while I was waiting I had the joys of listening to the music they had on, so loud that I practically had to shout to make my order and even worse to talk to the other 3 people with me. I'm not joking when I say the deff man eating in the subway 2 doors down could hear it, and i can imagine him being too happy that the first music he's heard in years was the awful stuff blasting from this place. A server brought food for another table to ours, and then had an attitude with us when we told her it wasn't ours, as if it was our fault that she read the table number wrong? Another fun thing was having members of staff shouting to eachother asking about shifts, across our table as one was on the upper level behind us and the other Infront of us. The one star that I have left for service and atmosphere are generous, as 0 would be far more fitting. As for the food, once it finally arrived to our table it wasn't even worth the wait. Sauce on the pastas was bland, flavourless even. And the two pizzas were so greasy, I even saw a pepperoni slice doing a belly slide like it was on a slip and slide. After only eating about a third to a half, the staff asked if we wanted them boxed up to take home, but I'd rather not waste the space in the kitchen bin. Didn't want to risk desert, can only imagine how awful that would've been. I will say however, the garlic bread was nice, so atleast they have that. Honestly, you're better off getting a footlong sandwich from the subway a couple doors down, atleast there you don't leave with your ears ringing. 1/10 overall, that 1 is purely because of the garlic bread. Don't eat here, its waste of your time, your money, and the lifespan of your eardrums.

Find this good Italian restaurant in Newcastle 👌🏻👌🏻👌🏻👌🏻 Reasonable price for students

Ordered from the lunch menu, which is great value at £8.95 for three courses. Paid £2.50 for a drink separately. Staff welcoming, quick service with food which was very nice on the palate. Choice of pastas for your dish when ordering your three courses. Would recommend.

Relaxed friendly atmosphere with efficient friendly staff

Wonderful evening watching Anna Girls with a group of friends. Went with my son who uses a wheelchair, although it was a little difficult to negotiate our way to the table we managed with the help of the staff who were very helpful. The food was lovely and the service excellent. A special mention to our waiter Liam who went the extra mile to help my son and made sure he had everything he needed to enjoy his meal. It made a difference, thank you. 😊

Good food😊 Great Friendly Happy Staff 😊 Fun Atmosphere Great Tribute Acts Tonight Was Boy George Fab

Lovely meal & fab service Liam was fabulous

Called in yesterday for Sunday lunch throughout the night my husband and myself have food poison, he's worse than me , only thing we eat yesterday, was the carvery , so can't be anything else but that hopefully we both recover quickly, not be back

Called before our visit to make sure the restaurant had gluten free pasta for my son. Got told they did and also they would make him potato skins in fresh oil with his allergies. Arrived to be told they had no gluten free pasta and can’t make his potato skins in own oil as to busy. He ended up with a chicken breast and salad. Cut his chicken up to realise it was raw on the middle. Awful service from waiter she seemed like it was all our own fault and food worst a have had from any Sambucas. 2 bits chicken in my pasta and sauce so dry. Would not recommend one bit

Used to love this place and the food , it's really gone downhill.. Sorry to say won't return, We arrived at 5.30pm on Thursday evening the place was jumping the music was horrendous and no Italian at all it was the chart's. Most often staff are young men who just stood around posting instead of cleaning tables and serving,There was no Guinness left or two other lagers unavailable, got shown to a table right in front of the bar when there was free booths left. The meal came we ordered the steak night offer the steaks were tiny and not cooked to our liking very tough and the plates were cold, then they said that there was no cheese cake left for out sweet what on earth has happened to this lovely restaurant 😔

The arrabiata was amazing, service was excellent highly recommended

Stumbled across it by accident and so glad we did! It's like a tardis! Don't be put off by the empty bar area as you enter. It opens up into big a split level restaurant which was busy with great music and a lively atmosphere. Great for families, couples, celebrations (maybe just avoid if you want a quiet romantic meal!) We had Pepperoni pizza, steak strip pasta and the spicy sausage and seafood pasta and every dish was delicious. Service was speedy and really friendly too. Only thing I wasn't a fan of was the mojhito and the draught coke was a bit flat but certainly couldn't fault the food, prices or service.

Quick service, but stay away from the prawns. Over cooked and very rubbery. Over was good. £ 135 for 4 of us with starters and a few drinks

Love coming here, food is excellent, staff are excellent, can't complain about anything at all!

Fantastic carvery - choice of 4 meats which were all nice and tender, plenty of veg, lush toasties and giant Yorkshire (you can have more than one). £11.95 for adults, £6.95 for under 14s. You can also order from their regular menu (pizza/pasta/steak etc). Fast and friendly service and drinks were reasonable. Lunch & drinks for 5 = £65. Can't complain at that.

Lush food & great service as always. Nice touch with a singer just a shame he started when we were on our way out. Will defo be returning soon !

Portions were on the small side however food was great. Think it was a special menu but would go back as atmosphere and staff were great.

Went today with my dad who's in a wheelchair. They were extremely helpful & attentive - especially to him. Dad had prawn cocktail & then mussels & he loved then. My pasta was really tasty too. The music was a bit too loud (especially for lunch time) but didn't spoil the lunch tbh. Excellent staff.

Great night with singer on a Saturday night. Food was lovely and hot, and flavoursome. Staff were attentive and friendly.

Absolutely amazing food, the staff were very friendly and helpful, would so totally recommend to others

Had a very nice meal before Christmas.Enjoyed the atmosphere & most of the staff were friendly.

Came here with a friend recently for dinner after work on a Tuesday evening. Firstly we could barely hear each other talking over the blaring loud dance music and then the awful live singer. Staff also kept dimming the lights numerous times and the singer was shouting, trying to get other diners to join in waving their arms around and singing which felt awkward. When they were messing about with the lighting I could barely see my food when we were eating.. feel sorry for anyone who was still reading the menu at that point. The food has also gone downhill. Whilst it tasted lovely as it always does, the price has gone up yet portion size has got smaller. My bowl of pasta was smaller than a child's portion and cost near on £10 for the serving and i went home still feeling hungry. I get it that cost of living crisis is affecting us all, businesses included, but to bring up the price and shrink the serving size isn't the right way. Genuinely unsure if this place wants to be a cabaret bar/cruise ship entertainment on dry land, or a restaurant.. both isn't working.

Excellent visit with my Husband, Son & Two Grandsons, Aged 14 & 20

Love this place, can always find something I want to eat and the specials menu is great 👍

Horrendous experience and service at Cramlington Sambuca. Ordered 50/50, agreed with the waitress however when food arrived it wasn’t 50/50. Pasta and pizza served separately. When queried, we were met by 2 male members of staff who were intimidating. They stated only at this point that they didn’t offer 50/50. Also, the portion size of the pasta dish was more of a half portion/childs portion if you were lucky. When the bill arrived, the receipt even stated 50/50 however this was not what was received. Overall service was shocking, no apologies given nor nothing. Also heard a male member of staff state “ask her if she is a Karen” against another paying customer who was complaining also. Very rude of a member of staff to make this comment about a paying customer. Will not be back.

Great place visit .more topping on pizza. I am vegetarian so mine a bit dry...but others was good

Brilliant night. Fab singer on real party atmosphere. Food not as good as usual but they were very busy always love the carbonara there but wasn't too good last night. Nevermind, all in all still a great place ☺️🎄👯‍♂️🍸🍸🎅

Booked a table for 2 at 6.30, got there early and was seated straight away. Great option on menu and also special's board. Had bruschetta to start, pasta for main and red velvet cake for dessert. All very tasty. Would recommend.

What can I say... It's Sambucas. The staff are always fab, the food is hot and delicious.

Lovely staff and food is good and reasonably priced

Awesome restaurant, with friendly staff and gorgeous food at affordable prices.

Steak Night - excellent value for money 👍

Great food great service. Good value for money

We've been umpteen times, staff always accommodating, great food. Wheelchair access

Sunday lunch absolutely spot on. Clean friendly and service were sound hardly any waiting. The carrot cake and ice cream weren't bad either mmmmm.

Had the carvery it was nice but not hot enough. Definitely value for money .The staff went above and beyond and were really friendly. I definitely want to go back. ⭐⭐⭐⭐⭐

Amazing place, good food, friendly staff and top notch service. Sunday carvery one of the best around. Thanks guys

Another lovely night at sambucas I took out my mam for dinner and what a gem❤️ food was perfect as usual and the service second to none we had a lovely waitress we tried to remember her name but we couldn’t she’s skinny and has black hair she was so polite and made sure everything was ok with our table. We had the carribean twist and blueberry sourz and am not gonna lie but for the price they are better than many other places. We booked a table for next friday as we want to see the entertainment See you again soon Sambuca Cramlington❤️❤️

I went to this place for a daughters birthday, wow what can I say the experience was outstanding and will definitely recommend and return. I had a dish of their blackboard special which was a seafood dish with sea bass wrapped in Parma ham and that was divine. I didn’t know they have live music on as it started when we were leaving, but it looked really good and they were super busy definitely will have to return for this live music. Overall experience was to die for and will be back very soon, well done sambuca keep it up 👍 and see you soon

Absolutely shocking place party of 13 people table booked for over 3 weeks with a wheelchair got ther no table for us took another 25 mins to find our table and then all the waiter was bothered about was that our kid in a wheelchair didn’t damage the carpet as it was expensive absolutely shocking service filthy looks from the minute we sat down

Would give no stars if it was possible Booked a table for 4 for Sunday lunch for 3pm Was told on arrival that there was no mash potatoes left, ordered our drinks then asked for 4 Sunday lunches. Was then told Sunday lunches were now finished ??? Totally unacceptable will not be back

Good well cooked food at fairly reasonable prices. Got drink wrong but still charged for 2 drinks where others would have not

First time having sunday dinner here and it was nice enough. Carvery buffet set up. Hot food with plenty choice of meat and veg and huge yorkshire puddings. Would visit again, always get a friendly welcome here.

Very loud, obnoxious atmosphere, could barely hear each other over the music let alone the servers randomly cheering or clapping their hands? There were 3 different kids having birthday cakes served, one standing on the tables to blow out their candles. Hygienic. Food was good but not enough to return.

Big restaurant and got seated quickly which was good. The menu is extensive. The pizzas didn't seem to be vegetarian. Only some pasta dishes were. waiters were friendly though

Great food ,great service, popular place to eat

Lovely lively place good music and lovely food. Was unsure what they cooked the chips in as did not like them.

Good quality food served quickly by friendly efficient staff

Great place for a quick meal. Service is excellent and staff very friendly.

Poor Sunday lunch cold Yorkshire puddings tough beef not great for a good restaurant like sambucas

We had a family gathering prior to my neice and family returning to New Zealand . 15 of us aged between 87 and 3 . The service from all staff was exceptional. All positive and provided wonderful service. I would like to pay particular attention to one of your staff Chelsea. Chelsea not only gave us professional service but she made us so welcome ,taking time to talk to my mum . I want to say thankyou to all the staff at Cramlington You made a special gathering even more magical

Fantastic service. Food second to none

nice food, canny staff and bouncing atmosphere

Ok food for the price but very loud.

Excellent meal, excellent service

Best Sunday lunch ever! Defo going again!

Had lunch here for the first time, our food was actually very good, unfortunately the place flooded due to a torrential downpour which tainted the experience somewhat so maybe better luck next time.

Fantastic food, exceptional staff

The carbonara is to die for. Been before and was well pleased this time went on a Friday tea time and it was very busy. Last time 1 waiter who seen to all our needs this time because it was so busy we had different waiters for everything so it was confusing. But the food is yummy

Always really good food lovely staff and good atmosphere. Never been able to fault it yet

Great atmosphere, service a little bit inattentive but good early evening meal.

Excellent value good friendly service and food 👍.

The food was really lovely, fairly priced, and came out very fast. However, the restaurant was poorly lit and the music was so loud we couldn't easily hear each other across the table. The service was disorganised, no attention for a long period, then we were checked on three times within the space of a minute. Ordered a mocktail (advertised as pineapple juice, apple juice, and a hint of lime) but it tasted awful, so sour that no-one on our table could stomach it.

What a lovely friendly place. Food is excellent, staff are very friendly and professional. Excellent value for money. Love going there!

Very warm and busy staff friendly. Food decent.

Great place to have lunch...really great price, food was excellent,

Great place lovely food good prices and great decor ♥️

I always have a great time, food is delicious, atmosphere is fantastic and great value.

Excellent service even on a really busy bank holiday and the food was great will return again

Food is absolutely amazing here. Good portion sizes. The atmosphere was great. They had live music on sometimes or just had music on in the background. There is plenty of seating. The staff were super friendly. Didn't have to wait too long to get our food. Will definitely be going again.

Been on several occasions and found the food to be generally bland. The service is good, the stmosphete is fine and you can't beat the price for the lunchtime soecial

First time here and really enjoyed it. Food was super tasty and portion size was perfect. Prices are good with some nice deals. staff were amazing and are so friendly

Really good food quick service and excellent staff