Golden City in Northumberland

Come every year for my own & granddaughters birthdays. With few trips between. Always fantastic

Love coming here! Always delicious! Staff are always so friendly, was served by a young man (didn’t catch his name) but was lovely!

Food mediocre, barman obnoxious and rude!! Arrived around 2pm and asked if it was still possible to have something to eat, we got as answer "well, the menus are still on the table!". We were made to pay for the (flat) pepsi even before he'd filled our glasses. Even though we'd asked for "coke" he gave us pepsi, although when the next customers asked for coke, he told them rather abruptly they could have a can of coke or draft pepsi. When ordering a plate of soup he acted slightly confused and corrected us with, you mean a "bowl" of soup. All in all, a not very pleasant or relaxing experience, barman wasn't trying to be funny, just rude. There were only 2 other tables occupied with couples, one eating, one only with drinks. A place to avoid!!

Your restaurant lost £100’s worth of business this afternoon - so laugh at the following message by all means but your manager should be aware of how his/her staff operate at least on a Saturday afternoon. We were due to have the fixed price Christmas menu(£35 each plus drinks). When we ordered drinks they took a long time to arrive - surprising when only two other tables were dining - it was apparent at that juncture there was a lax attitude about the staff. We ordered our food and waited for our starters to arrive whilst we could hear a mixture of loud, raucous shouting/laughing coming from the kitchen of which an unacceptable level of repugnant language was heard. When the waitress came to collect our starters, she asked if we would like to order dessert, presumably the staff had had no briefing about which courses were starters and mains. I requested that she would inform the kitchen staff that the repugnant language and noise filtering through to the dining room area be resolved. It wasn’t - it stayed the same. At this point an individual with a grey hooded sweater came out of the kitchen and was leaning over the bar and larking on with your staff. We waited a significant amount of time to receive our main courses before deciding the level of service was not up to standard to stay any longer - no mains received. We offered to pay for our drinks but your presumable lead supervisor on shift simply replied ‘Divent worry about it.’ I suggest you have a word with your staff and improve your standards with a professional manager on shift if you want to avoid losing more money and have people told to avoid your restaurant!

Large Kebab is a pitta bread filled with meat and chips drenched in garlic not very nice at all will not be returning