Sambuca in Gateshead

Don't do it!! Think the 5* are friends!!!!!!! PLENTY OTHER EATING PLACES. Shocking customer service.. white wine came, room temperature, so waitress took our glasses back to the bar and poured them back into the bottle! After we both tasted it? We watcher her do it!!!! brought them back again, obviously still warm she said there's a problem with the fridges and gave us ice!.. so we had watery wine. We had potatoe skins more like big chips?. Sauce ok. Pizza ok (ish) run of the mill.. didn't stay for coffee. I said I dint think we should pay full price for the warm wine? we were then told well you drank it?? And it's not HER fault the fridges aren't working???? We paid and left BE WARNED ... CUSTOMER SERVICES ARE HORRENDOUS!!!!

Very quick service and nice food, there was so many options on the menu that I wanted to try it was hard to choose! I had a smash burger and it was lovely. Everything was very good value too, they had some great set menu meal deals. I'll definitely be back.

Went for my birthday with my partner, meals were delicious, cocktails were nice. The staff were lovely and pleasant. Sang happy birthday to me with the cake in the picture and got a shot. Lovely! Will definitely eat here more. (Not the first time I have been but this experience was great) Thankyou to all the staff!

We came to celebrate my grandson completing the junior gnr. It wasn't to busy but the music was extremely loud. My other grandson who has autism became upset with the music we asked them to turn it down slightly. One lady was very nice however the manager was very unsympethtic. I ended up taking my grandson out so the rest of the family could eat their meals. Do not take your autistic family members here.

Staff were lovely and friendly on arrival. Took our order promptly and food was delicious, and reasonably priced. I would highly recommend. I just hope you don't get the after meal service I received. My friend was finished her meal before I was, a server came over and asked if she would like her leftover pizza boxed. She replied no thank you, server picked up her plate then placed her dirty napkin on my plate, before I even had a chance to speak. I wasn't finished but no way I was going back to it after she dumped dirty napkins on the plate. Extremely bad service. Then I asked for the bill and the card machine, the gentleman assumed I would just tap my card without checking what amount had been typed into the set. He was quite rude when I asked to see the card reader. I have never been to a restaurant, where they want you to leave so quickly.

Second time visiting this Sambuca we weren’t disappointed we were welcomed with smiling faces showed to a table straight away service was good food was spot on we will be returning in the near future

We have been going to Sambuca Trinity Square for Sunday lunch for a few years now, it's the best Sunday roast we've had. We decided we wanted to try the Italian menu, wow when we thought the food could not get any better we were blown away by the beautiful food we had the pasta, calzone, and spicy burger, all three meals were beautifully cooked and tasted so good, and the homemade cheesecake desert was honestly the best we have ever tasted, we were brought complementary sambuca shots at the end of the meal which topped a great afternoon experience. We would like to thank all the staff at Sambuca for going above and beyond for making our visit so pleasurable every time we go you are all such an inspiration and such a credit to Sambuca. Can't wait for our next visit

New menu's tried fish platter and steak jambalaya. Both absolutely amazing, also had mussels as a starter ,enough for 2 easily.service was great ,food delicious 😋

First time here. Food was enjoyable and it's very cheap but there needs to be more vegetarian choice. Also the waitress was very keen and took my husband's plate away when he was finished and I was still eating. Take both away once everyone has finished! And she also took my plate away when I had not finished and was still in the middle of eating!

Love this place, just had the chicken in brandy and mushroom sauce ,,,,,, to die for, nice and hot and tasty and their Sunday lunch carvery

Rude waitress with dark/ brunette hair in pony tail and winged eyeliner. Rolling eyes at our table and making us feel uncomfortable. We love this sambucas and this waitress really ruined our experience! Disappointing!

Special occasion,our wedding anniversary,great food great service and the best dessert I’ve ever had 11-10 👍❤️just found this place six months ago after moving back to Gateshead after a few years in Spain and it’s a good replacement to our favourite restaurant there 👍

I ve visited the restaurant a few times but I must say ……. The quality of the food has improved massively…… I had the biggest chicken breast in a mushroom/onion/brandy sauce with skinny fries……. The vegetable soup starter which was absolutely delicious with 2 slices of rustic bread was just off the scale …… we decided on cheesecake and I had the lemon …… I couldn’t finish because it was a massive doorstop size ….. tangy and fresh and ….. just lovely …. The special was £18.95 3 course for chicken options which only excluded 2 dishes which had prawns etc ….. the steak option was £23.95 …. Lovely bottle of Pinot Grigio for £19.99. The staff were all lovely and all I can say is….. well done for the fantastic food and welcoming atmosphere 10/10

Once again sambucas at Gateshead was amazing ! I got pizza which was beautiful and some got steaks ! The steaks were compared to miller and carter and they said they were better ! Staff amazing ! Great night please go !!! Xxx

*HIGHLY DISCRIMINATIVE BRANCH* *ZERO STAR RATING* Visited today with our service user who is in a Powered wheelchair. This is not the first time we have dined at Trinity Sambuca but everytime we attend with our service user they are difficult and always try and sit our service user in the back of the restaurant in a cold area where the table is far too low for our service user to sit comfortably. But today has been our worst encounter yet no warm welcome, no consideration for our service user and when we explained the table they offered was unsuitable standing in the middle of the restaurant we were told The were “Fully Booked” Absolutely DISGUSTING we hope you are disgusted at yourselves for giving so much discrimination to a disabled customer who was left absolutely distraught. Every sambuca we visit all the staff are highly attentive yet Trinity Square is letting the whole franchise down with their despicable attitudes. DO NOT RECOMMEND!!!!

Highly recommend the steak special. Warm welcome from the team from the outset. Beautifully cooked fillet and red-eye steaks with delicious and ample sides served promptly with a smile.. To complete the meal we had homemade biscotti cheesecake. Great food, great service, great prices.

Visited on a Monday night, food was good but the service was too fast!! I felt that they wanted us out as fast as possible which was strange as the place was not busy!. An example of the service was that the starter was served literally 30 seconds after the order was taken, and the mains arrived 1 minute after the stater was finished This created the impression mentioned above Prices reasonable

4 of us ate here on Saturday evening. We were warmly welcomed and served by Sara. She was extremely friendly and helpful and was happy to interact with us whilst stood at our table. She helped to make our night better too Thanks Sara! The food was served fairly quickly, was hot and good portion sizes. 2 of us had never been before, but if we’re in Gateshead again we’d happily return.

Pros Food was average at best Food came out quick Reasonable priced Cons Staff were unprepared and unhelpful Not enough chairs at our table Some staff made you feel awkward when requesting support Overall the customer service from the manager and inexperienced staff was poor! Very unlikely to return.

We found this lovely place by accident, we were in Gateshead for the Brass in Concert competition at the Glasshouse. We found Sambuca at about 9.30pm on a Saturday evening. There was no one else in the restaurant and we were thankful they were still open. Between us we ordered some Bruschetta, deep fried squid and fish cakes , the bruschetta were huge and tasted lovely. My squid was a generous portion and tasted great. The fish cakes were ok. We ordered 5 pizzas and 1 chicken dish. The pizzas were a good size and tasty and the chicken dish was well received. Would definitely recommend and it’s just a pity that they are only based in the North of England

We’ve come here often at weekends when taking the kids to the Cinema next door, always for a pizza and ice cream, pasta etc - the kids are 10 and 7 and it’s a treat. We sat down, ordered drinks, only to be told they had in the past fortnight changed their menu to Sunday Roasts only on a Sunday. Seriously this is an Italian Restaurant- complete with red checked table cloths - what are they thinking? Roast Beef or Roast Chicken plus all the trimmings is all they serve. The kids menu was still on but the 10 year old won’t order from those now. We left and went to Nando’s next door. Unbelievable- we won’t be back

Food unreal as always. We come here quite often for tea time special and it's always beautiful food. Biscoff cheesecake is to die for.

5 of us all had the happy hour 3 courses..potato skins were tasty and the portions great.pizzas/.lasagne/ Carbonara/amatriciana/the marinara was packed with seafood my brother in law told the waiter it was the best he had ever had anywhere..all finished with ice creams..we will be back.Thanks Sambuca Trinity Square.

So it was date night tonight as we havnt done anything with each for sometime as it's been busy life the last few weeks and we went to Sambuca Trinity Square, Gateshead and made a special request with our meal mushrooms. The chef did us proud. It was very tasty the steak cooked to our liking, prawns were a delight and the sauce was delicious. The staff are amazing the atmosphere it's just so warming and welcoming Would recommend to everyone to try here..... 💜

One of my absolute favourite places to visit for dinner. You can’t go wrong with the specials menu but if you want something a bit more fancy they have great dishes like squid, swordfish, tuna steaks etc. The lasagne is amazing, I always have the seafood pizza which is spot on. The soft drinks aren’t branded and so I don’t order them, not because I’m a snob but because I genuinely hate the taste of them. So I just order a line and soda. Staff are always friendly and welcoming and always have a bit of a joke with the little ones. Lovely place to visit.

Where have the old staff gone the new ones don't have a clue don't listen wrong order charged extra for things we didn't have dirty cups but food was lovely

"Customer Service" is not existent. We walked into the restaurant at 5 15pm and it was half full. Me and my partner were stood at the door for 5 minutes before somebody acknowledged us and showed us to a table. We then had to wait 15 minutes before somebody came to take an order. When we said we were ready to order food and drinks, the server said "I only want your drink order" we then asked how long it would be before our food order was taken. The server replied with "aha" We thought we would give them the benefit of the doubt and order 2 cocktails (which the menu states were 2 for £10) to then be told that they HAVE to be the same cocktail. Even though it does NOT say this anywhere so we walked out because the server was not helpful and rather snotty

We have been to this branch of Sambucas several times but afraid we won’t be coming back. This is nothing to do with the staff who served us or the food but rather the music. We were in the restaurant for about 30 minutes when...

A spot of pre-John Wick dinner saw us grace Sambuca in Trinity Square. It was a Sunday night and it was practically dead in there, but, despite this, staff were spectacularly slow in bringing us menus or taking our drink orders. However, someone eventually did...

Popped in for lunch First impressions it’s a bit dated the seats are a bit worn Ordered skins you can’t go wrong with them they were ok For a change I had a pepperoni pizza, it’s not something I would normally order but I thoroughly...

Food was absolutely amazing and so was the cocktails , was there about 2 years ago and had the chicken Kiev and it was just as nice this time, My partner had a pizza with a BBQ base and he said it was the best...

Food was good however we went in at 8.30pm and before we had finished our main course before 9pm the staff turned off the music, turned off some of the lights, and gave us our bill without offering us the desert or coffee included in...

Me and my partner had the 3 course steak meal night .., for £23 each we ordered a pint of lager a cider and 1’ cocktail oh and an extra portion of side salad the bill came to £78 … disgusting never again. And we...

The food was lovely and all served with a smile. Prices were good with a wide selection of choices. Very family oriented and suitable for large or small numbers. All very good but for one thing: The music. Dance and pop music are not good...

Food was amazing and prices really good. Loads of choice of food and drinks. They even have specials on too. Quick service.

Visited for the £8.95 special after work to meet up with some friends. Great value for money, choice of soup or potato skins and any pizza or pasta with an ice cream or a coffee to finish. Great selection on the special. They were very...

Recently had a lovely meal at Sambuca after a work with my team mates and we had a great meal. I had the risotto caprese and it was delicious. Cocktails looked great and food was lovely and hot with great flavours. Will be back.

Tried it once here in Shields so thought me and the hubby would pop into this Gateshead one before heading to the cinema We were not disappointed the food was affordable and tasty The staff were helpful and friendly The atmosphere was so relaxing We...

I come here once or twice a month and it’s always very friendly and inviting, and the food is very tasty for this price range

2 of 3 pasta dishes were very nice and all good value. The lasagne came out stone cold in the middle(!!) So obviously microwaved (also the food came out pretty quickly) but was quickly rectified. It was a nice meal all in all and we...

Good value and very affordable. Only downside was the slow service as when we visted it was very busy. That said the staff were all very helpful and friendly and the food when it arrived was pretty good. Nice to have a decent italian restaurant...

My friend booked Sambucca for a catch up after not meeting up for a few months. This was my first visit, though not my friends and I was impressed. We sat at table 18 choosing potato skins, pizza and lasagne, we found the food first...

6 of us Had the 3 courses for £20 of the menu didn’t think it’s was going to be much cop, how I was mistaken, absolutely unreal service and the food is to die for highly highly recommend this place…thank you

So we like to try different places for our Sunday lunch and had seen Sambuca Trinity Square pop up a few times with good reviews so thought we would give it a try. We booked a table for 13:30pm but arrived a little early. It...

I've visited this Sambuca several times in the past and never had any issues, but last two times I've visited I've noticed a decline in the restaurant, mainly down to the staff and their service. Visited on an evening and felt as if they wanted...

Just got home from a wonderful visit to Sambuca in Trinity Square,Gateshead. The food was delicious. I had the Sea Bass which was prepared with an excellent lemon sauce and juicy mussels. This was without doubt a five star meal without the five star price....

We called in for lunch and had the carvery, this was beautiful, turkey, potatoes, peas, cabbage, broccoli and of course Yorkshire pudding. Very helpful staff and the taste was beautiful. This is definitely going to become a regular trip out on a Sunday.

Lovely soup starter and main course fillet steak Unbeatable value Always cooked to perfection Very quick and efficient with a lovely smile All staff are very attentive and proffessional

First visit and absolutely loved it!! Food great and all the staff so pleasant, helpful and attentive.. well done 🥳🥳

Been to sambucas quite a few times now never had one bad meal food is delicious (compliments to the chefs) and excellent value for money even managed to win a steak night for two 👍 Staff are amazing Naly, Shauna & Pavla go above &...

Myself, husband and sister were here last night and we had a fabulous time. The food was amazing and the staff just went out of there way to help you. My sister won the competition for steak specials meal for 2 people and it was...

Amazing, amazing, amazing!!! If you want a brilliant meal (steaks are top draw) and be served and entertained by amazing staff / management then this is the place to go. Staff are so friendly and there’s no end to the warm welcome from entering the...

Went here today for my nephews birthday. The atmosphere was lovely. Staff were great and made us feel important. They made my nephew stand on a chair and sang happy birthday to him which was brilliant. We asso had some beautiful cocktails. Would definitely recommend...

Wonderful lunch with our son and his girlfriend who are at the Northumbria university. Excellent service. Food was really good. Will definitely be back when we next visit. Thank you for your care and for making us feel so welcome.

Went to chill and relax, had a lovely lasagne and a few pints. I couldn't fault the service and the staff are amazing. Shauna and the other staff were brilliant and provided excellent service

First time visiting Sambuca, a friend recommended the Sunday carvery, was not disappointed me and my girlfriend arrived at 12.30pm it was really full and had to wait a few minutes to be seated, the staff were really friendly and helpful, the food was really...

The food in Sambuca's is honestly to die for. The staff are lovely and welcoming and the service is of a very high standard. I have the Prawns as a starter with garlic and lemon and it tasted so nice especially the sauce. Then I...

The best Sunday dinners and the homemade cheesecake in Gateshead the staff are amazing l. Shauna and naly look after us every time we come. Would highly recommend this restaurant

The best Sambuccas is Gateshead Trinity Square : 1.The food 2.Great value for money 3.Fantastic staff See you soon!!!

Amazing food and amazing staff ..came with my son on a sat evening ..live music was fantastic both of our meals ..all 3 courses were amazing ..and the cheesecake is unreal ..can't wait to come back such a great atmosphere

Can't fault Sambuca Trinity Square. Food is always lovely, staff are so friendly and quick service. Great for going as a couple before the cinema or a lively group meal.

Brilliant service. Lovely staff. Shauna was lovely. Sang happy birthday to me hahah. Was really nice. The food was 10/10. Defo a place to come if in Newcastle.

I love bringing my nanna here, the staff always make a fuss of her and make her feel special. The food is affordable and delicious. Love this place and the staff.

Absolutely amazing service so affordable for amazing food!staff are happy friendly people especially a lovely girl called Shauna,definitely recommend child friendly aswell☺️

Could not fault this restaurant been loads of times staff are great and food is always fast and lovely

Been at sambuca trinity square tonight with my friends the staff couldn’t be any more accommodating and the food was delicious!! Definitely will be coming back with my family 😍😍

We went to sambucas family of five for food and mentioned it was my sons 3rd birthday. The staff were fantastic they literally treat him like royalty with big Happy birthday songs, candle in a cake for him to blow out and loads of interaction....

I decided to take my daughter and her friends to gateshead Sambuca for her birthday. the atmosphere was amazing the staff Bent over backwards for us, food and drinks where delicious and they made my daughter and her friends feel so special that she or...

Nice food Clean place & good service, not expensive & a Nice Pint. We will definitely return again, Great to take the family for a night out.

Had a lovely meal for price paid. I'm just confused when asked for reciet they said they can't provide one. How do they do VAT and tax returns if as they said, don't have technology to give such receips.

I cannot complain about the food as it was amazing. Delicious and hot and ready in a really good time. The staff are friendly and very attentive too. The reason I took it down a spot was for the drinks. I ordered a double Gin...

Booked today for grandson 2nd birthday with family, not good at all😩 we were given wrong meats on dinners, man who was serving our dinners did not know difference between his gammon & pork, Beef was dry, dinners were freezing apart from pasta dishes that...

Couldn’t really complain. You get what you pay for. It’s cheap, quick but pretty decent food. Not somewhere you’d go to spend a while but a quick bite before the cinema and you can’t really fault it. Lasagne gets a mention. Wife thought it was...

Great night out celebrating birthdays, no complaints about the food, prices or service! Staff were spot on and they helped to make it a really lovely night x

Came in for food and had a 3 course dining experience. Totally exquisite and the staff were excellent and attentive when they were needed. The garlic mushroom starter was mushrooms laid on a piece of garlic bread with a beautifully creamy sauce. This was followed...

It's been a few months since we were last here, had a bad experience last time. However popped in after work with wife, we ordered cocktails which were great pate for wife and prawn cocktail for myself with a garlic bread with cheese. Then she...

Came for lunch today before shopping. What can i say? Absolutely amazing. Friendly staff, gorgeous food. Have to say though...The Banoffi pie was bloody AWESOME.

I’ve given them 5 stars simple for the customer service alone. We were seated within seconds and quickly ordered drinks, they arrived shortly after Within 10 minutes of ordering, our starters arrived and soon after finishing them, our mains arrived. Nothing was too much of...

It was our first time in this particular "Sambuca" restaurant, although we've been to several of the other restaurants in the chain, and we're regulars at Sambucas Quayside. We had a great time, the interior is excellent, and very atmospheric. The service and food was...