Bella Italia Gateshead in Gateshead

This was our first visit to Bella Italia. We were not disappointed. The food and service was excellent. A special mention must all so go to our server Dzeneta she was very polite and courteous. She even recommended a dish for my partner who was struggling to choose. The dish was perfect. Thank you Dzeneta for your first class service. You helped make our first visit very enjoyable. We will definitely visit again

"I had a fantastic meal at Bella Italia, and the flavors were absolutely delightful!"

"I enjoyed a delicious meal at Bella Italia, with every dish full of authentic flavors. The cozy atmosphere and friendly service made the experience even better!"

"My visit to Bella Italia was a delightful experience. The food was bursting with rich, authentic Italian flavors, and each dish was perfectly prepared. The warm ambiance and attentive service made it a memorable dining experience!"

The service was amazing, the food delicious but there is room for improvement, specially on the desserts that lack presentation and portions are too small for the price charged.

Bruschetta was rather salty for me calzone pizza was weird a lot of ingredients and there wasn't much squid in the parcels. Service was good and caprese salad was lovely

Had dinner at Bella Italia last night, and honestly, it was such a great time. The vibe of the place is warm and laid-back, perfect for a casual meal or a night out with friends. Now, about the food – it was seriously good! I ordered some pasta, and it was fresh, flavorful, and cooked just right. The pizza? Crispy crust, tasty toppings, and not too greasy, which is always a win. You can tell they put care into making it, and it shows in every bite. The staff was friendly and checked in just enough without hovering, which I appreciated. Overall, Bella Italia gave me exactly what I was hoping for – good food, a chill atmosphere, and just a solid dining experience. Would definitely go back!

I recently dined at Bella Italia, and it was an experience worth raving about. From the moment I stepped inside, I was greeted with a warm, welcoming atmosphere and charming Italian décor that set the tone for a great evening. The food was the true star of the night! I indulged in a variety of dishes, and everything from the starters to the mains was bursting with flavor. The pasta was perfectly al dente, the sauces were rich and well-balanced, and the pizza had a delightful, crispy crust with fresh toppings. Each bite was a reminder of authentic Italian cuisine. The service was just as impressive. The staff was friendly, attentive, and made sure we were well taken care of without being intrusive. They also offered great suggestions from the menu, which really enhanced the dining experience. Bella Italia exceeded my expectations with its delicious food, cozy ambiance, and top-notch service. Whether you're craving classic Italian dishes or just want to enjoy a relaxing meal, this restaurant is a must-visit!

Absolutely lovely experience! Me and my wife were served by Tatiana who couldn’t have been any nicer with us, made us feel right at home and the food was delicious!

We were told by a friend that this restaurant applied a 25% discount for forces and blue light wich I checked on line before going. We were greeted by a gentleman and asked if they did forces discount ,he said they did blue light but not forces discount, I told him I had checked on line he then asked for proof so I showed him proof from my mobile he said it wasn't policy but would give us 20% so we were showing to a table. I ordered spaghetti Bolognese my husband ordered pizza the Bolognese was bland with very little meat in the sauce, my husband said his pizza was bland we didn't complain as we were embarrassed at having to haggle for discount, we ate Our meal and went to pay the bill. ( No discount applied) So we left disgusted. We will not return . H. Byrne

Food was great, we really enjoyed the mushrooms and bruschetta starters, followed by spicy sausage and pomodoro pastas. Only downside to the meal was the service was quite slow and we had to keep trying to catch the eye of a member of staff to ask for drinks and the bill. Would've been better if the 'order at the table' had been working. But still enjoyed our meal.

Lovely atmosphere, very friendly staff. Unfortunately there’s a but, food was very nice but the portions are very small I had dough balls to start they were tiny which want the problem just the portion size the garlic butter was fabulous but not enough dough balls to eat it with. I also had spaghetti bolognaise which was nice but again really small with a measly dollop of sauce mixed in. My daughter had the spicy sausage pasta which looked very nice but boy it was very very spicy so much intact she had to leave it. Compared to other Italian food chains this wasn’t the best.

Stopped for late lunch/early t,found a booth seat and ordered from menu within minutes,good prompt service and getting busier here but plenty of reliable staff to be seen,food decent and drinks fine just thought maybe sides order maybe quantity on the smaller side for the price especially fries.prices bit expensive but we seen menu before we sat.would reccomend

Fantastic service and excellent food

Good food and good service, very quick. Defo better than the one in Newcastle and way better than Ask Italian. Hannah was very nice and way better than the rest, big up Hannah

Comfortable restaurant, service was exceptional especially from Hannah! Food was quick and lush! ✌🏻

Terrible service , waited forever to be served , waited forever on the bill , constantly trying to get someone’s attention and no one seemed to come anywhere near our table

Such an amazing place to come and eat

Maisie and Glory are the best waitresses ever!!!!!!! they made my family so happy and we enjoyed the bella experience 🥰🥰

Great atmosphere friendly staff would definitely recommend this place.

Service from hannah was excellent love to come back

Spaghetti bol was like it came out of a tinned can and way to expensive ... Don't waste your money

Great atmosphere, fast service , loads of discounts especially for students , would deffo recommend , the carbonara is to die for especially with pulled chicken and a cheeky pint of Stella 😉

The food was fine, however it is quite expensive for what it is. My spaghetti had hardly any sauce and was very dry. Service was very good and the atmosphere was relaxed. We were sat on a booth at the back of the restaurant which was very pleasant and comfortable.

Went today with friends and they are doing so many offers, we had a student discount which gave us the opportunity to go for more expensive items… delicious 🎉🎉

Kayleigh was amazing an absolute star!

Very warm and inviting decor and super clean. The staff were very polite and friendly, the service was amazing, the food came out very fresh and hot, it was delicious, all at a reasonable price, we will definitely be visiting again

We had the lovely Kayleigh serve us while we had a late lunch. She was super friendly with the little one and made her feel special. Such a lovely and kind member of the team! Thanks Kayleigh for wonderful service ☺️

Tatiana was exceptional with her service. Would come again just for the friendly service by her.

Tatiana served us and she made the experience great fun. Great service and lovely food. Not the chespest of places to eat, but I don't mind paying a bit more for good food and great service.

Our server was Tatiana and she made everything so much better, was so so kind and chatty. Service was fast and helped us with everything we needed

Very good food and professional staff. Tatiana was amazing!😁

Called in for an impromptu days night, service was amazing from first minute! Welcomed in by a staff member, who looked after us all night. Unfortunately couldn’t read her writing so don’t have her name to compliment! seated in a nice booth, food and drinks came really quickly, all round great experience

This was the worst experience i have had anywhere eating out. I want to start off by saying i never leave or think to leave a negative review anywhere but today that changed. Me and my partner visited as a walk in around half 7 today (13/7/24). As we were waiting at the host stand it took a while for anyone to acknowledge us, smile or anything despite multiple members of staff making eye contact with us just to look the other way. We would have appreciated even a smile. We then sat down and our order was taken promptly but when the food arrived i was disappointed at the lukewarm pasta with hot nduja as if the past had been left on the side a while while the sausage had been cooking. We also got a garlic bread with cheese to come at the same time which was also cold with a small amount of unmelted cheese. Nobody checked in on us throughout our meal. When the bill was brought to us after grabbing someone's attention we were ready to pay straight away although they walked away and we waited longer to catch their attention again to tell them we were ready. When the bill was paid we walked out and i noticed that the bill on the table was different to what came out my bank. We were over charged by a pound which isn't a lot of money but it is more the point of it all. Overall disappointing meal with staff who can't seem to smile.

Our server Tatiana was lovely, very good with my little girl.

Just had a very nice meal. Dzeneta was very helpful and understood our dietary requirements

Tatiana was so lovely. Made us feel so comfortable. Brilliant customer service. Will be back soon.

The gelato was served in a drinking glass, could do with looking at their presentation of the dishes!!

Food was lovely, service was quick and Tatiana was brilliant.

Glory was a great server and food was fab

Had a lovely meal today, great service from a really nice young man. Hot, fresh food and nice chilled atmosphere. Second time we've had a meal and we'll definitely go back.

Stoped by for a quick bite. Excellent service and food was piping hot. Sticky toffee pudding is a must in this restaurant. Overall a god experience

Great atmosphere and music was really nice. Very clean premises and attentive staff, we had 3 different pizzas and all were absolutely tasty We'll come back

Beautiful pizza. Tatiana was a fabulous server

Staff were very pleasant and understanding food was good and drinks were good enjoyed our evening and Tatiana was a great waitress.

Tatiana was lovely and kind.Service was quick and food was delicious (especially the dough balls)

Really nice food and drinks staff lovly quick service

Waitress was lovely very attentive.

I met my friends for tea, the food was lovely and the service was great, nothing was too much trouble. Our servers were Glory and Ellie.

I have an autistic son that will only eat a Macdonalds when he is out of the house. We approached the front of house to ask if 4 of us could come in (3 adult 3 course meals plus drinks) him with a Macdonalds. We received a flat NO. Frankie and Bennys however couldn’t have done more for us. I could rant on and on about rights and better understanding for the autistic and disabled. I feel let down and embarrassed at getting turned away. Terrible reastraunt.

Fantastic service from Titiana, she was great with kids and they loved their ice cream!

Had a great family meal with the children. Food was fantastic and the service from Tatiana was first class. She looked after us and the children amazing. Would 100% recommend Bella Italia

Great Saturday afternoon visit, Tatiana was fantastic

Our waitress was excellent and give us a great service. Would come back it was amazing. Food was brilliant

went with my brother and from the moment we arrived we were so impressed. beautiful atmosphere and friendly staff. Our waitress was so friendly and kept checking on us! we weren’t sure what to get and followed her recommendations!!! What can I say, food was absolutely spot on we will be back soon

Amber was really good and she was so lovely, will come again if Amber is my server!!!!!

Very expensive for what it was. However, Tatiana was a very helpful waitress.

Amiee was a great waitress and food was decent

Amazing food thank you to the manager Nish for his service, great place for food with the fam

Food and service amazing the Manager Nish such a lovely guy and very informative about the menu we definitely be back .

Visiting from Cornwall and had an amazing meal with fantastic service from a gentleman called Anish. He could not have been nicer or more accommodating and our meal was fantastic. Definitely recommend :)

Tatiana was a very good server and food came out was lovely will definitely return here.

Went for a lunch with my kid. The service was top. Tatiana was very nice with us and my kid. The food is average but I was not expecting gastro neither.

Aimee was very friendly and provided fab food:)

Amber was a great server, delicious food and great place 😊

Aimee was very friendly and provided great experience!!

Had the worst meal ever today I decided to have the cheese burger it came with some frozen fries and a burnt black tasteless burger for £15 it was so not worth the money. The flatbread we shared was nice

Food was really nice. Lovely waitress Tatiana.

Excellent service from Tatiana and amazing food (as always) and calm homely atmosphere!

Lovely waitress. Service from Tatiana

Had a fantastic family meal evening out. Tatiana looked after us so well, she was an absolute star..!! 5 star service and 5 star food..no wonder our kids keep wanting to come back as first choice destination at the Metro Centre Gateshead. Many thanks Tatiana 😊

Staff lovely, food lovely, even though we got the set menu, the two extras we ordered made it £30 ahead which was a bit high

Tatiana was lovely. And had my daughter smiling. Lovely service. Great food.

Everyone was so lovely! The food was absolutely delicious aswell it was me and two kids and they were a bit rowdy but the staff couldn’t have been kinder. I’m diabetic and had a hypo while I was there and asked a random person, not my server, for some sugary coke and she was straight out with it. Service was great! Food was delicious and we did the kids eat free option so not too pricey either!

The service was amazing loved every bit it it

Never seen anything this good in my life

Used to love Bella Italia but this was awful. Rude, ignorant staff and food wasn’t any better. My son’s margarita pizza looked like the 99p smart price ones from Asda but tasted worse. Very disappointing and not one member of staff asked if everything was ok or if we wanted extra drinks, condiments etc and the place was dead!!

Horribly rude staff!! Avoid at all cost!! Went to eat in here today. Place was mostly empty, there was no sign or employee in sight, so we just seated ourselves and started to look at the menu. A bald man with a terrible attitude and a face like thunder came over and told us off for not waiting to be seated when I said sorry there was no sign and we couldn't find anyone he argued rudely and said you still have to wait. It was upsetting and unprofessional, so we left. I didn't get the waiters name, but he was bald and rude with a terrible authority complex

Had a Just Eat delivery from yourselves the spaghetti and meatballs and fries were amazing and good portion size aa well . will definitely order more food again 10/10 for the quality and taste of the food 🙂

First visit and thoroughly enjoyed it. Great staff, great food, lovely atmosphere and our server Tatiana was especially attentive, friendly and prompt. Great visit.

Food was great. BBQ ribs highly recommend and great staff

Customer service Good on average but could be better in warmth and approach to clients. Service was quick but on a Saturday night we were suprised that we were the only clients by 8.30pm. Staff should be attentive and serve extra cuttlery when one course is over before the next. Clients should not have to ask for it. Food Ordered a pizza and a pasta. The pasta was ok. Nothing special about it. The pizza was dry hard and I have seen better myself with a homebaked pizza from Iceland. The icecream was delicious Value for money Poor. Not worth what we paid on the final bill.

Service was a bit slow there was 3 of us eating but they brought 2 meals and I was sitting waiting for mine it would of been better if they had brought the meals out all together. The food was enjoyable and the Desserts were really nice.

This restaurant is amazing and the food was amazing I would definitely recommend for anyone who wants 10/10 food. Our waitress Tatiana was so nice to us

The service was great and our waitress Tatiana was very helpful in bringing us our delicious food. I recommend coming here for a meal because it is very nice.

This spot is amazing for great food. Also our waitress (Tatiana) was extremely good.I definitely recommend coming here with family and friends for an incredible and delicious meal.

Great food and service especially tatiana.Prices are very reasonable especially given the quality and experience..

Really enjoyed there food was really lovely and hot

Tasty dishes, friendly and fast service.

Lovely friendly welcome, enought time to select food then order, not too long to wait, then great enjoyment of food, and ease of payment at the end. We'll done team Bella Italia!!

Quick bite to eat with a family get together. Wasn't busy, and a group of 6 adults and 3 kids were seated with minimal fuss, with space found to park the pram. Staff were attentive and well organised with drinks delivered promptly and the usual colouring packs for some tired and hangry kids. You've obviously got plenty choice here, but even for somewhere that' franchised, Bella still stands above most of the other options for me. The food always tastes that bit fresher, and a bit better quality than the competitors.

After previous mediocre experiences years ago at Bella Italia, we decided to give it another go. The restaurant was quiet when we were visiting, which surprised me for December. Only half the restaurant was open, and only 1 server was working at the time. Despite this, service was friendly and quick. All the pasta we had was good. Not the best we’ve ever had, but far from the worst either. I expected it if I’m honest, being a bit cheaper than the other Italians in the Metrocentre. The atmosphere is also quite pleasant, music is authentic and makes you feel transported to a new place. Clean too. I’d definitely return, especially if offering set menus. Nice for a change!

Dined here on 11th feb lunch time. Food was ok nothing groundbreaking, service staff were polite but inexperienced like all chains but no big deal, experience was ok until I’d paid the bill and took my son who has a disability to the loo, opened the disabled toilet door to find the floor covered in p**s and s**t smeared all over the toilet seat, bear in mind my little boy has to sit down on the loo, moved onto the men’s where there is one cubicle, once again the toilet seat and floor swimming in p**s, so went to report it to the manager, who offered an apology and oh the cleaner hasn’t been in this morning. I said how can a restaurant be allowed to open and function with toilets in that condition, he just shrugged his shoulders and said sorry once again. Will never go back based on this. A restaurant shouldn’t be allowed to open its doors with toilets in that condition. UTTERLY APPAULING !

Great food and service. Warm welcome and very attentive service

Seriously expensive place! The pasta i had in here was not good, it lacked taste and the texture was poor and damp. The staff in here all look miserable with no hello, thank you or goodbye. Certainly not a place to make you feel good!

Restraunt week cheap and cheerful, good service.

Very fast service, really good food on a good deal. Overall an amazing experience will be back again

Time of dining Sunday 14th Jan 2024. Whilst in metrocentre we decided to head Bella Italia for a 2 course special. I've been here at least 6 times previously and always had a great experience. This time I did not. We waited patiently at the front of the establishment where it says please wait here, we had the menu in our hands to have a look while we waited to be seated. Staff could plainly see we were stood there but nobody came to say 'give me 2 moments' or even acknowledge us. I have a really bad back which was going mad and so we sat down at a table to relieve the pain. The woman who I assume is "front of house" looked angrily at us and and said "who seated you there?" I explained that I have a bad back and sat here, she then turned her back and ignored us, not even looking in our direction for the entirety of our stay. There was a lovely server who was friendly and we ordered our drinks and food through him. The starters came and they were tiny but tasty so we didn't mind as we knew we had our mains to come. When the mains came out I thought they had brought me a kids lunch or a mistake. I ordered Chicken Milanese.... What came was a chicken escalope which you can get from any supermarket, a pot of half melted garlic butter and some plain spaghetti which had 2 tbs of sauce through it. Complained, they didn't offer to change it they offered extra seasoning.. Black pepper and cheese... Which I tried but it was still horrible. I ate what I could and left the rest. In the end they took £5 off the bill and offered a dessert. Won't be coming back here again.

Had to sit myself as nobody bothered. Very mediocre mains. Plain, watery, pretty tasteless. Was offered £5 off my £16 main, which is less than the price of a starter. Some are the equivalent of a chicken kiev with watery plain spaghetti. Embarrassing. The others lack seasoning/herbs. A free gelato was offered, but no further money off as an alternative. The gelato was fine, and the starter was nice. Wine is medicore, the soft drinks are good.

Good and fast service, though there was a mistake in the order where we wreceived the completely wrong dish