Bella Italia Gateshead in Gateshead

Not good, first time myself and my wife visited and the only thing that was ok was the pot of tea I made myself. Seabass meal was Luke warm and my wife's ended up with the stomach cramps and made her break wind for the rest of the evening which was embarrassing. My chicken Milanese was laughable in the that it was burnt rock hard and tasted like a cheap chicken mcnuggett! not that I know what that is like and a few McDonalds type fries with scabby bit of dried lettuce. I can only compare it to cheap fast food. It was obvious to me that it was just straight from the freezer or something that was left previous and used on my plate . No way was it fresh at all. I just left it paid the ridiculous overprice bill and left. I should of said something but I didn't want to make a scene. Don't go and go elsewhere, Will not visit again.

My wife and I visited at lunchtime and ordered minestrone soup (which arrived in a small bowl but tasted of blended tomatoes with pasta) and my wife ordered bruschetta (which was so hard, if she cut it shards were flying around the table). For mains we both ordered Lasagna which was incredibly watery and had hardly any meat and only one sheet of pasta. I had to ask the waitress for a spoon to eat the dish. We were asked if we enjoyed the meal, which I politely mentioned was the worst Italian meal I had tasted, she did offer to change the lasagna but by then we just wanted to leave.

Never arrived 40 mins after supposed delivery time Can’t say how good the food was, it never arrived

Visited here yesterday with my partner and daughter. Myself and my daughter both ordered bolognese but what arrived was basically watery pasta with barely any sauce. After asking, the waitress brought us a pot of tasteless bolognese sauce to pour on. My partner ordered a chicken dish which unfortunately arrived with cold fries, again, the waitress brought more but the rest of his dish was very disappointing. We did mention this to a waitress who brought the manager over to us, he took our feedback and knocked a substantial amount off the bill which we did appreciate. I must say, all the staff were great, we really couldn't fault them. It's just a shame that the food was so bad. In hindsight, we should have left and not bothered eating there but never mind, lesson learnt.

No words. £16 for this caeser salad. I never complain, I really don’t, but today I was not paying that. Waitress the most miserable person I’ve ever encountered. Lovely stuff.

Monday lunch before a movie so decided to go to this restaurant. It looked busy when we arrived with a long queue, but after waiting a few minutes we were seated in a booth. Staff member then threw two menus on our table then left. After waiting for around twenty minutes another staff member arrived to take our food order, we reminded her that we’d not even had our drinks order taken at this point. She then explained that a number of meals were unavailable, so we had to change our choices. All staff looked stressed and harassed, no-one smiled. Starters arrived after ten minutes, no cutlery or plates at this point, so we had to use our fingers to eat. Main course followed after another twenty minutes, but our dirty serving plates weren’t removed and we had to remind staff that we still needed cutlery. All food was ok, but not especially large portion sizes. Once our meals were finished, despite the restaurant being much quieter, we had difficulty attracting the staff’s attention to get our bill. In my opinion, the restaurant was far too busy for the staff, who didn’t seem to have any organisation in the chaos. Maybe if they’d prioritised their customers seated in the restaurant before allowing more to enter, the chaos could have been better controlled.

Great food and exceptional service

Kayleigh was very helpful and pleasant

Lush food and good VG and GF options. Our two waitresses Kayleigh and Ancuk were fab!

Our server Dzeneta was amazing. Very attentive. Knew the menu inside out and explained a couple of things that we needed verified. Also managed to upsell the garlic bread and tiramasu to us. She is a credit to your company.

Had a great experience as always. Food was great service was fantastic (Tyler) definitely would come again

Food was good and service from Manager who seated us and Kayleigh was superb.

Best experience to date. Fantastic team and management on this evening. Friendly and relaxed enviroment.

Really lovely service, super fast and delicious food. Tatiana was our server and she was a delight!

my chicken tasted like chicken and i enjoyed my bread

Thought that we’d give Bella Italia a try, it’s been years since I’ve been. We ordered the larger portion size from the children’s menu, for my daughter & her friend, 11 yr old. The photos of the pasta & pizza shows how tiny they were, I didn’t get the dough ball starters as they were only two and both were devoured in seconds. Needless to say, the girls were still hungry, even after the minuscule brownie, which came with a caramel sauce, not mentioned on the menu, which meant that one of the girls didn’t eat it sadly. I had the prawns, which had plenty in the dish. If there wasn’t any chilli in this dish it would have been bland, it was filling though and my friend enjoyed the meatballs. ** make sure that if you order a spirit drink, be specific if you want a single or double. We were not asked but charged for 8 doubles, even though we’d only had two drinks each. Tasty as they were, definitely not worth the added charge that we didn’t ask for. Our waitress did sort it for us but it took some time as the lady in the white jumper (we assumed a mgr) was useless, so our waitress was helpful. As much as I love Italian food, we’ll try the other options next time we’re in the Metrocentre.

Great service and food was very good place was very busy food arrived quickly couldn't work out the self ordering app but got personal table service top notch very good experience from start to finish happy wee fella and dad

Good starters, pizza lovely and light. Carbonara was so watery it tasted like you were eating plain boiled pasta! Quick service and polite staff.

This was our first visit to Bella Italia. We were not disappointed. The food and service was excellent. A special mention must all so go to our server Dzeneta she was very polite and courteous. She even recommended a dish for my partner who was struggling to choose. The dish was perfect. Thank you Dzeneta for your first class service. You helped make our first visit very enjoyable. We will definitely visit again

"I had a fantastic meal at Bella Italia, and the flavors were absolutely delightful!"

"I enjoyed a delicious meal at Bella Italia, with every dish full of authentic flavors. The cozy atmosphere and friendly service made the experience even better!"

"My visit to Bella Italia was a delightful experience. The food was bursting with rich, authentic Italian flavors, and each dish was perfectly prepared. The warm ambiance and attentive service made it a memorable dining experience!"

The service was amazing, the food delicious but there is room for improvement, specially on the desserts that lack presentation and portions are too small for the price charged.

Bruschetta was rather salty for me calzone pizza was weird a lot of ingredients and there wasn't much squid in the parcels. Service was good and caprese salad was lovely

I recently dined at Bella Italia, and it was an experience worth raving about. From the moment I stepped inside, I was greeted with a warm, welcoming atmosphere and charming Italian décor that set the tone for a great evening. The food was the true star of the night! I indulged in a variety of dishes, and everything from the starters to the mains was bursting with flavor. The pasta was perfectly al dente, the sauces were rich and well-balanced, and the pizza had a delightful, crispy crust with fresh toppings. Each bite was a reminder of authentic Italian cuisine. The service was just as impressive. The staff was friendly, attentive, and made sure we were well taken care of without being intrusive. They also offered great suggestions from the menu, which really enhanced the dining experience. Bella Italia exceeded my expectations with its delicious food, cozy ambiance, and top-notch service. Whether you're craving classic Italian dishes or just want to enjoy a relaxing meal, this restaurant is a must-visit!

Had dinner at Bella Italia last night, and honestly, it was such a great time. The vibe of the place is warm and laid-back, perfect for a casual meal or a night out with friends. Now, about the food – it was seriously good! I ordered some pasta, and it was fresh, flavorful, and cooked just right. The pizza? Crispy crust, tasty toppings, and not too greasy, which is always a win. You can tell they put care into making it, and it shows in every bite. The staff was friendly and checked in just enough without hovering, which I appreciated. Overall, Bella Italia gave me exactly what I was hoping for – good food, a chill atmosphere, and just a solid dining experience. Would definitely go back!

Absolutely lovely experience! Me and my wife were served by Tatiana who couldn’t have been any nicer with us, made us feel right at home and the food was delicious!

We were told by a friend that this restaurant applied a 25% discount for forces and blue light wich I checked on line before going. We were greeted by a gentleman and asked if they did forces discount ,he said they did blue light but not forces discount, I told him I had checked on line he then asked for proof so I showed him proof from my mobile he said it wasn't policy but would give us 20% so we were showing to a table. I ordered spaghetti Bolognese my husband ordered pizza the Bolognese was bland with very little meat in the sauce, my husband said his pizza was bland we didn't complain as we were embarrassed at having to haggle for discount, we ate Our meal and went to pay the bill. ( No discount applied) So we left disgusted. We will not return . H. Byrne

Food was great, we really enjoyed the mushrooms and bruschetta starters, followed by spicy sausage and pomodoro pastas. Only downside to the meal was the service was quite slow and we had to keep trying to catch the eye of a member of staff to ask for drinks and the bill. Would've been better if the 'order at the table' had been working. But still enjoyed our meal.

Stopped for late lunch/early t,found a booth seat and ordered from menu within minutes,good prompt service and getting busier here but plenty of reliable staff to be seen,food decent and drinks fine just thought maybe sides order maybe quantity on the smaller side for the price especially fries.prices bit expensive but we seen menu before we sat.would reccomend

Lovely atmosphere, very friendly staff. Unfortunately there’s a but, food was very nice but the portions are very small I had dough balls to start they were tiny which want the problem just the portion size the garlic butter was fabulous but not enough dough balls to eat it with. I also had spaghetti bolognaise which was nice but again really small with a measly dollop of sauce mixed in. My daughter had the spicy sausage pasta which looked very nice but boy it was very very spicy so much intact she had to leave it. Compared to other Italian food chains this wasn’t the best.

Fantastic service and excellent food

Good food and good service, very quick. Defo better than the one in Newcastle and way better than Ask Italian. Hannah was very nice and way better than the rest, big up Hannah

Comfortable restaurant, service was exceptional especially from Hannah! Food was quick and lush! ✌🏻

Terrible service , waited forever to be served , waited forever on the bill , constantly trying to get someone’s attention and no one seemed to come anywhere near our table

Such an amazing place to come and eat

Maisie and Glory are the best waitresses ever!!!!!!! they made my family so happy and we enjoyed the bella experience 🥰🥰

Service from hannah was excellent love to come back

Great atmosphere friendly staff would definitely recommend this place.

Spaghetti bol was like it came out of a tinned can and way to expensive ... Don't waste your money

Great atmosphere, fast service , loads of discounts especially for students , would deffo recommend , the carbonara is to die for especially with pulled chicken and a cheeky pint of Stella 😉

The food was fine, however it is quite expensive for what it is. My spaghetti had hardly any sauce and was very dry. Service was very good and the atmosphere was relaxed. We were sat on a booth at the back of the restaurant which was very pleasant and comfortable.

Went today with friends and they are doing so many offers, we had a student discount which gave us the opportunity to go for more expensive items… delicious 🎉🎉

Kayleigh was amazing an absolute star!

Very warm and inviting decor and super clean. The staff were very polite and friendly, the service was amazing, the food came out very fresh and hot, it was delicious, all at a reasonable price, we will definitely be visiting again

We had the lovely Kayleigh serve us while we had a late lunch. She was super friendly with the little one and made her feel special. Such a lovely and kind member of the team! Thanks Kayleigh for wonderful service ☺️

Tatiana was exceptional with her service. Would come again just for the friendly service by her.

Very good food and professional staff. Tatiana was amazing!😁

Tatiana served us and she made the experience great fun. Great service and lovely food. Not the chespest of places to eat, but I don't mind paying a bit more for good food and great service.

Our server was Tatiana and she made everything so much better, was so so kind and chatty. Service was fast and helped us with everything we needed

Called in for an impromptu days night, service was amazing from first minute! Welcomed in by a staff member, who looked after us all night. Unfortunately couldn’t read her writing so don’t have her name to compliment! seated in a nice booth, food and drinks came really quickly, all round great experience

This was the worst experience i have had anywhere eating out. I want to start off by saying i never leave or think to leave a negative review anywhere but today that changed. Me and my partner visited as a walk in around half 7 today (13/7/24). As we were waiting at the host stand it took a while for anyone to acknowledge us, smile or anything despite multiple members of staff making eye contact with us just to look the other way. We would have appreciated even a smile. We then sat down and our order was taken promptly but when the food arrived i was disappointed at the lukewarm pasta with hot nduja as if the past had been left on the side a while while the sausage had been cooking. We also got a garlic bread with cheese to come at the same time which was also cold with a small amount of unmelted cheese. Nobody checked in on us throughout our meal. When the bill was brought to us after grabbing someone's attention we were ready to pay straight away although they walked away and we waited longer to catch their attention again to tell them we were ready. When the bill was paid we walked out and i noticed that the bill on the table was different to what came out my bank. We were over charged by a pound which isn't a lot of money but it is more the point of it all. Overall disappointing meal with staff who can't seem to smile.

Our server Tatiana was lovely, very good with my little girl.

Just had a very nice meal. Dzeneta was very helpful and understood our dietary requirements

Tatiana was so lovely. Made us feel so comfortable. Brilliant customer service. Will be back soon.

The gelato was served in a drinking glass, could do with looking at their presentation of the dishes!!

Food was lovely, service was quick and Tatiana was brilliant.

Glory was a great server and food was fab

Had a lovely meal today, great service from a really nice young man. Hot, fresh food and nice chilled atmosphere. Second time we've had a meal and we'll definitely go back.

Staff were very pleasant and understanding food was good and drinks were good enjoyed our evening and Tatiana was a great waitress.

Beautiful pizza. Tatiana was a fabulous server

Great atmosphere and music was really nice. Very clean premises and attentive staff, we had 3 different pizzas and all were absolutely tasty We'll come back

Stoped by for a quick bite. Excellent service and food was piping hot. Sticky toffee pudding is a must in this restaurant. Overall a god experience

Tatiana was lovely and kind.Service was quick and food was delicious (especially the dough balls)

Really nice food and drinks staff lovly quick service

Waitress was lovely very attentive.

I met my friends for tea, the food was lovely and the service was great, nothing was too much trouble. Our servers were Glory and Ellie.

I have an autistic son that will only eat a Macdonalds when he is out of the house. We approached the front of house to ask if 4 of us could come in (3 adult 3 course meals plus drinks) him with a Macdonalds. We received a flat NO. Frankie and Bennys however couldn’t have done more for us. I could rant on and on about rights and better understanding for the autistic and disabled. I feel let down and embarrassed at getting turned away. Terrible reastraunt.

Fantastic service from Titiana, she was great with kids and they loved their ice cream!

Had a great family meal with the children. Food was fantastic and the service from Tatiana was first class. She looked after us and the children amazing. Would 100% recommend Bella Italia

Great Saturday afternoon visit, Tatiana was fantastic

Our waitress was excellent and give us a great service. Would come back it was amazing. Food was brilliant

went with my brother and from the moment we arrived we were so impressed. beautiful atmosphere and friendly staff. Our waitress was so friendly and kept checking on us! we weren’t sure what to get and followed her recommendations!!! What can I say, food was absolutely spot on we will be back soon

Amber was really good and she was so lovely, will come again if Amber is my server!!!!!

Very expensive for what it was. However, Tatiana was a very helpful waitress.

Amiee was a great waitress and food was decent

Amazing food thank you to the manager Nish for his service, great place for food with the fam

Food and service amazing the Manager Nish such a lovely guy and very informative about the menu we definitely be back .

Visiting from Cornwall and had an amazing meal with fantastic service from a gentleman called Anish. He could not have been nicer or more accommodating and our meal was fantastic. Definitely recommend :)

Tatiana was a very good server and food came out was lovely will definitely return here.

Went for a lunch with my kid. The service was top. Tatiana was very nice with us and my kid. The food is average but I was not expecting gastro neither.

Amber was a great server, delicious food and great place 😊

Aimee was very friendly and provided fab food:)

Aimee was very friendly and provided great experience!!

Had the worst meal ever today I decided to have the cheese burger it came with some frozen fries and a burnt black tasteless burger for £15 it was so not worth the money. The flatbread we shared was nice

Had a fantastic family meal evening out. Tatiana looked after us so well, she was an absolute star..!! 5 star service and 5 star food..no wonder our kids keep wanting to come back as first choice destination at the Metro Centre Gateshead. Many thanks Tatiana 😊

Food was really nice. Lovely waitress Tatiana.

Excellent service from Tatiana and amazing food (as always) and calm homely atmosphere!

Lovely waitress. Service from Tatiana

Staff lovely, food lovely, even though we got the set menu, the two extras we ordered made it £30 ahead which was a bit high

Tatiana was lovely. And had my daughter smiling. Lovely service. Great food.

Everyone was so lovely! The food was absolutely delicious aswell it was me and two kids and they were a bit rowdy but the staff couldn’t have been kinder. I’m diabetic and had a hypo while I was there and asked a random person, not my server, for some sugary coke and she was straight out with it. Service was great! Food was delicious and we did the kids eat free option so not too pricey either!

The service was amazing loved every bit it it

Used to love Bella Italia but this was awful. Rude, ignorant staff and food wasn’t any better. My son’s margarita pizza looked like the 99p smart price ones from Asda but tasted worse. Very disappointing and not one member of staff asked if everything was ok or if we wanted extra drinks, condiments etc and the place was dead!!

Never seen anything this good in my life

Horribly rude staff!! Avoid at all cost!! Went to eat in here today. Place was mostly empty, there was no sign or employee in sight, so we just seated ourselves and started to look at the menu. A bald man with a terrible attitude and a face like thunder came over and told us off for not waiting to be seated when I said sorry there was no sign and we couldn't find anyone he argued rudely and said you still have to wait. It was upsetting and unprofessional, so we left. I didn't get the waiters name, but he was bald and rude with a terrible authority complex

Had a Just Eat delivery from yourselves the spaghetti and meatballs and fries were amazing and good portion size aa well . will definitely order more food again 10/10 for the quality and taste of the food 🙂

First visit and thoroughly enjoyed it. Great staff, great food, lovely atmosphere and our server Tatiana was especially attentive, friendly and prompt. Great visit.

Food was great. BBQ ribs highly recommend and great staff

Service was a bit slow there was 3 of us eating but they brought 2 meals and I was sitting waiting for mine it would of been better if they had brought the meals out all together. The food was enjoyable and the Desserts were really nice.