Bella Italia Gateshead in Gateshead

Nephew loves this place so we came for lunch. I was given the wrong dish. No real issue and correct one brought out. We were very surprised to have £10 taken off this bill for this. Great service. Food is decent, just book as it gets very busy. Server really made a fuss of nephew getting ice cream too, receipt says Tyler so hopefully that was her.

The food was extremely nice with quick service and friendly staff. The atmosphere was quite nice even though it was quiet at the time of the visit. Our server Kayleigh let us have extra toppings on our desserts.

Excellent service from our waitress Tyler

Food was amazing and service very welcoming

I am a carer brought my client here. Staff go above and beyond in particular Tyler. She was pleasant and kind, nothing a trouble. This is why i come to this friendly little restaurant!

Really enjoyed chicken milanese, Tyler was very polite and wick to serve us

Tyler was very friendly and helpful, the food was lovely and we look forward to coming again soon

Tyler was our server and they were fantastic, very polite and very helpful.

Never seen anything this good in my life

Lovely service and great staff (Thank you Tyler!) Incredibly accomodating and friendly, nothing was a problem. Great food!

I dined with my 2 daughters and granddaughter, we were served by Espy, who was so friendly. Espy made my granddaughters experience fun, she made time to engage between serving tables. Food was delicious 😋

We regularly visit Bella Italia in the metro centre on a Friday night and 90% of the time we are served by the lovely Tatiana. She is so welcoming and always smiling. She even remembers our order from previous visits. It's always a great atmosphere and the food is always amazing! Tatiana always looks after us and is always friendly and professional! Thanks again Tatiana you're a star!

Tatiana was so kind and gave us plenty attention to make sure everything was fine for us, very happy with my meal here :)

Went for an early tea, we were seated quickly as the restaurant was quiet, ordered pollo funghi, and my husband ordered the ultimate calzone, the food came quickly, however as soon as my husband cut into his pizza he could smell the food was not as it should be, he asked the waitress to change his meal, he explained he felt the food was "off", it was exchanged for a pepperoni pizza, which was ok but nothing special, in the meantime my meal had gone cold, the pasta wasn't great and the sauce was rather watery. Very disappointing, our waitress was lovely but the dining experience was very disappointing, not worth the £40 we paid.

Beautiful food and absolutely amazing service from esperanza

Full of flies, lovely food would come back

Had to wait for a while to even get seated before we asked someone, we waited ages to order our drinks and food which we did at the same time, food came quickly but didn't get our drinks until after our food because we had to ask for them. The place wasn't even busy, considering there were at least 5 staff members on the floor the service was shocking. Won't be returning

Great visit- did book so had the lovely booth. Lovely server and food came fast. The seasonal salad is great. Kids menu is fantastic value.

Very friendly and Tatiana was very helpful with our questions!

Served by Tatiana, great service.

Our server Tatiana was lovely and service was very quick. Delicious food and drinks

The staff lady is really kind and appreciative person. The food was very good somehow we truly enjoyed and had a good time together in the place. I’d love to recommend other people to come and enjoy the restaurant. We will come again ;)

very good food, come here very often ! our server was tatiana

Kayleigh gave us fantastic customer service and a credit to Bell Pasta.. will definitely call back ..

Service was very friendly and attentive by Kayleigh. Food came really quickly , was hot and good portions.

I took my daughter out for her tea at Bella Italia in the metrocentre we had a server called Tatiana, she was so helpful and lovely to my 6 year old daughter, asked about allergies and everything. We cannot speak highly enough of this server.

Great service and meal today, very tasty and hot, our server was very attentive and friendly

Great, friendly service from Kayleigh. Brill with our 3 year old who loved choosing his own ice cream. The food was delicious too!

Very friendly and helpful thank you tatiana

We had a wonderful experience, our meal was lovely and our waitress Tatiana was amazing! She was so polite and friendly and we think she should win the competition!!

Great food and service from Tatiana tonight! Thank you⭐️

food was amazing. Tatiana service was impeccable

Food was lovely. Tatiana’s service was incredible. Would highly recommend

Tatiama was an amazing waitress, quickly got us seated and ordered our drinks straight away. She did not hesitate to ask if we were ok and if we needed any more drinks etc, the food was amazing and came very quick! I recommend tatiama loads!

Was given moldy bread and refused any discount on the food which was cold and tasted straight out of the freezer. Do not come here of you do not want food poisoning.

Tatiana was a lovely surver really kind and helpful

Had a lovely evening meal with friends with amazing service from Tatiana thank you :)

Had a lovely pizza - amazing service from Tatiana!

We started on a bit of a low point as it felt like a long time between getting seated and getting to order food. The starters came, and it was a mixed bag. The bruschetta was ok, but the bread that came with the prawns could break teeth, and the prawns were a little chewy. Annoyingly, the maìns came before we had finished our starters, and there wasn't any apology they were just put down. We then had to chase for the fries we ordered, and I had to go and get salt from another table. The mains again were a bit of a mixed bag, the pizza was nice but the lasagne was pretty poor and there was barely any meat in it at all. In short, the service wasn't great, the food was hit and miss, and I will probably go somewhere else in the future.

Tatiana was absolutely amazing and so friendly! She’s a credit to Bella Italia!

Unreal food and cocktails, very fast service even though it was busy. We got served by Tatiana and she was very welcoming and lovely x

Tatiana gave excellent service. Very friendly and polite. Thank you for the ice cream!! Hope you win the competition :)

Was served by Tatiana and she was lovely - had an amazing experience and food was so good.

Food was nice, decent portions. Service was impeccable, Tatiana was very friendly and attentive and got us everything we asked for. Would definitely recommend

Had a lovely waitress named Tyler who was very friendly and accommodating :)

lovely and peaceful really attentive staff at the metro centre branch. Will be returning!!!

Fantastic staff, with unreal food, you know what they say, if you’re gonna eat like a boss, go to the bella italia

Very friendly server and the food tasted great

I visited here with my family for lunch and the food was absolutely Delicious!! Would highly recommend:) And a special thank you to Zizzi for kindly offering my two elated children ice cream- so very kind of you - you made their day! :)

Lovely meal at Bella Italia and even better£5 pasta!

Thanks to a wonderful woman named Esperanza, I felt important and at home from the first minute. I got even more than I expected! thank you!

Enjoyed the £5 pasta offer for January. Lasagne was delicious. Excellent customer service. Would highly recommend.

Tatiana was so friendly and polite when servicing us 😊 I had carbonara which was lovely and made better by Bella Italia's £5 Pasta offer! 😊

Best Food and customer service I have experienced and so elegant and cosy atmosphere for having a best evening time 🤍

I recently visited Bella Italia and had an amazing experience! The food was delicious, particularly the crispy appetisers served with a flavourful dip—perfectly seasoned and cooked to perfection. The relaxed, cosy atmosphere made it an ideal place to enjoy a meal with friends. I paired my food with a refreshing Corona, which complemented the flavours beautifully. The staff were friendly and attentive, ensuring everything was to our liking. Whether you're looking for a casual meal or a spot to unwind, Bella Italia is a great choice. Highly recommend it for its excellent food, drinks, and ambience!

Beautiful food and catering, Brilliant staff 👍👍 would definitely go again!

Cater perfectly for GF, staff are well advised and safe around this. Brilliant atmosphere complimented by the diligent staff! Would definitely recommend!!

Thank you for the excellent service to the work team, the food was delicious, I will definitely come back again....💫

Never open at 11 as advertised. Open 12 or after depending on whether they are in on time.

I have visited this restaurant on several occasions during December and I have to say the food was very nice however the service was less than satisfactory We were greeted at the entrance and taken to our table it then took a further 20 minutes for any member of staff to take drinks and food order taking into account the restaurant was half empty on both occasions visited What was most insulting whilst waiting for staff to take our drinks/food order 3 members of staff were talking to friends who were visiting the restaurant rather taking notice of customers waiting for service I have no issue staff chatting to friends I get it but when your waiting for service then it does become an issue

Great food and service. Chris was excellent in serving us as a family of 3. Very Busy but nothing was an issue. On a Thursday kids eat for nothing as long as an adult pays for a main meal. Well worth a visit

Food is really good cannot fault it, but the service is amongst the worst in the north east!! 20min wait for a table even though 8/9 tables free, not acknowledged by staff management just stands at the pass ignoring the restaurant, tables sit dirty for 10+ mins at any given time, hot food & coffees passed over kids heads rather than walking to other side of the table. Unless you get your server good luck everyone else ignores you!! This has happened multiple times, will look for alternatives in future

waiter came over with a miserable face, complete ignored my order and only took my friends orders. when i told her she rolled her eyes and walked away. food came, wasn’t worth what we paid. my friends pasta pomodoro with mozzarella and it had a hair in it!!! absolutely disgraceful. we told the same waitress with the miserable face and she didn’t even apologise just walked off with the plate. won’t be coming here again. what a let down 😡

Food was fantastic, service was great and price is very reasonable

We arrived with a baby then the waiter seated us to a high table where we can’t use the high chair so we asked for an other table the table was disgusting, sticky and dirty I cleaned it with baby wipes I really doesn’t wanted to make a scene we were waiting for ages. Then finally someone came and asked if we ordered then take our order. Simply 2 coke without ice and lemon and a tea with lemon. They brought out the two coke with lemons and ice, the tea arrived without spoon and sugar what we asked for we told them that this is not what we asked for.. then they brought out the right drinks after ages. Took our order. Then we noticed how dirty are all the glasses so we asked to cancel our order because we rather leave. Even the cancellation was like ages too. We paid £11 for the dirty drinks they were clearly not drinkable because of the dirt! This was ridiculous!

An amazing experience and lovely food at Bella Italia at the Metrocenter. The prawns in garlic sauce with mozzarella sticks were wonderful! My favourite. 😍 🤪

Not good, first time myself and my wife visited and the only thing that was ok was the pot of tea I made myself. Seabass meal was Luke warm and my wife's ended up with the stomach cramps and made her break wind for the rest of the evening which was embarrassing. My chicken Milanese was laughable in the that it was burnt rock hard and tasted like a cheap chicken mcnuggett! not that I know what that is like and a few McDonalds type fries with scabby bit of dried lettuce. I can only compare it to cheap fast food. It was obvious to me that it was just straight from the freezer or something that was left previous and used on my plate . No way was it fresh at all. I just left it paid the ridiculous overprice bill and left. I should of said something but I didn't want to make a scene. Don't go and go elsewhere, Will not visit again.

Very expensive for very little food, we payed £58 for childs pizza which was about 8" garlic bread which was very small not enough to share between 3,very small bowl of meatballs which looked like they came out of a can, and a beef ravioli thing,ok if you like pizza but definitely not anything that represents Italian food

Found was tasteless carbonara was horrible was like pasta placed in a dish of water no taste at all wen I told the girl she said I wasn't the first to say that today but was still left to pay full amount Left still hungry and was so expensive for the amount and quality of found definitely wouldn't be going back

Never arrived 40 mins after supposed delivery time Can’t say how good the food was, it never arrived

No words. £16 for this caeser salad. I never complain, I really don’t, but today I was not paying that. Waitress the most miserable person I’ve ever encountered. Lovely stuff.

Visited here yesterday with my partner and daughter. Myself and my daughter both ordered bolognese but what arrived was basically watery pasta with barely any sauce. After asking, the waitress brought us a pot of tasteless bolognese sauce to pour on. My partner ordered a chicken dish which unfortunately arrived with cold fries, again, the waitress brought more but the rest of his dish was very disappointing. We did mention this to a waitress who brought the manager over to us, he took our feedback and knocked a substantial amount off the bill which we did appreciate. I must say, all the staff were great, we really couldn't fault them. It's just a shame that the food was so bad. In hindsight, we should have left and not bothered eating there but never mind, lesson learnt.

We were served by Kayleigh, she gave us an excellent service. Will definitely be coming back :)

Visited Bella after shopping in the metrocentre. When seated the service was very fast for drinks and they returned promptly to take a food order. The food was hot and tasted delicious! We ordered the goats cheese pasta (definitely getting this again next time) and the nduja pasta with a side of garlic bread and green beans. Everything was spot on, no complaints at all. The only thing letting it down was after finishing the meal we were left for quite some time asking for the bill. And once given it had to wait a further 20 minutes to pay so we ended up missing our train.

First time here, first class, friendly service by Dzeneta, food was absolutely amazing, will definitely be back as soon as we can

Absolutely fantastic meal and service. Dzeneta served us and was lovely, very respectful and gave us time to enjoy our meal. Would highly recommend Bella Italia, Gateshead. Perfect end to our day.

Tyler was a lovely waitress,food was amazing and the service was very fast. Definitely recommend

didn’t put cheese in my cheeseburger, and took forever to come out and was still waiting for food once my family’s came out, juice was so strong and it was £10 just for two drinks

Lush food and good VG and GF options. Our two waitresses Kayleigh and Ancuk were fab!

Kayleigh was very helpful and pleasant

Great food and exceptional service

Our server Dzeneta was amazing. Very attentive. Knew the menu inside out and explained a couple of things that we needed verified. Also managed to upsell the garlic bread and tiramasu to us. She is a credit to your company.

Food was good and service from Manager who seated us and Kayleigh was superb.

Had a great experience as always. Food was great service was fantastic (Tyler) definitely would come again

Best experience to date. Fantastic team and management on this evening. Friendly and relaxed enviroment.

Really lovely service, super fast and delicious food. Tatiana was our server and she was a delight!

my chicken tasted like chicken and i enjoyed my bread

Thought that we’d give Bella Italia a try, it’s been years since I’ve been. We ordered the larger portion size from the children’s menu, for my daughter & her friend, 11 yr old. The photos of the pasta & pizza shows how tiny they were, I didn’t get the dough ball starters as they were only two and both were devoured in seconds. Needless to say, the girls were still hungry, even after the minuscule brownie, which came with a caramel sauce, not mentioned on the menu, which meant that one of the girls didn’t eat it sadly. I had the prawns, which had plenty in the dish. If there wasn’t any chilli in this dish it would have been bland, it was filling though and my friend enjoyed the meatballs. ** make sure that if you order a spirit drink, be specific if you want a single or double. We were not asked but charged for 8 doubles, even though we’d only had two drinks each. Tasty as they were, definitely not worth the added charge that we didn’t ask for. Our waitress did sort it for us but it took some time as the lady in the white jumper (we assumed a mgr) was useless, so our waitress was helpful. As much as I love Italian food, we’ll try the other options next time we’re in the Metrocentre.

Great service and food was very good place was very busy food arrived quickly couldn't work out the self ordering app but got personal table service top notch very good experience from start to finish happy wee fella and dad

Good starters, pizza lovely and light. Carbonara was so watery it tasted like you were eating plain boiled pasta! Quick service and polite staff.

"I enjoyed a delicious meal at Bella Italia, with every dish full of authentic flavors. The cozy atmosphere and friendly service made the experience even better!"

"I had a fantastic meal at Bella Italia, and the flavors were absolutely delightful!"

This was our first visit to Bella Italia. We were not disappointed. The food and service was excellent. A special mention must all so go to our server Dzeneta she was very polite and courteous. She even recommended a dish for my partner who was struggling to choose. The dish was perfect. Thank you Dzeneta for your first class service. You helped make our first visit very enjoyable. We will definitely visit again

"My visit to Bella Italia was a delightful experience. The food was bursting with rich, authentic Italian flavors, and each dish was perfectly prepared. The warm ambiance and attentive service made it a memorable dining experience!"

The service was amazing, the food delicious but there is room for improvement, specially on the desserts that lack presentation and portions are too small for the price charged.

Bruschetta was rather salty for me calzone pizza was weird a lot of ingredients and there wasn't much squid in the parcels. Service was good and caprese salad was lovely

Had dinner at Bella Italia last night, and honestly, it was such a great time. The vibe of the place is warm and laid-back, perfect for a casual meal or a night out with friends. Now, about the food – it was seriously good! I ordered some pasta, and it was fresh, flavorful, and cooked just right. The pizza? Crispy crust, tasty toppings, and not too greasy, which is always a win. You can tell they put care into making it, and it shows in every bite. The staff was friendly and checked in just enough without hovering, which I appreciated. Overall, Bella Italia gave me exactly what I was hoping for – good food, a chill atmosphere, and just a solid dining experience. Would definitely go back!

I recently dined at Bella Italia, and it was an experience worth raving about. From the moment I stepped inside, I was greeted with a warm, welcoming atmosphere and charming Italian décor that set the tone for a great evening. The food was the true star of the night! I indulged in a variety of dishes, and everything from the starters to the mains was bursting with flavor. The pasta was perfectly al dente, the sauces were rich and well-balanced, and the pizza had a delightful, crispy crust with fresh toppings. Each bite was a reminder of authentic Italian cuisine. The service was just as impressive. The staff was friendly, attentive, and made sure we were well taken care of without being intrusive. They also offered great suggestions from the menu, which really enhanced the dining experience. Bella Italia exceeded my expectations with its delicious food, cozy ambiance, and top-notch service. Whether you're craving classic Italian dishes or just want to enjoy a relaxing meal, this restaurant is a must-visit!

Absolutely lovely experience! Me and my wife were served by Tatiana who couldn’t have been any nicer with us, made us feel right at home and the food was delicious!

We were told by a friend that this restaurant applied a 25% discount for forces and blue light wich I checked on line before going. We were greeted by a gentleman and asked if they did forces discount ,he said they did blue light but not forces discount, I told him I had checked on line he then asked for proof so I showed him proof from my mobile he said it wasn't policy but would give us 20% so we were showing to a table. I ordered spaghetti Bolognese my husband ordered pizza the Bolognese was bland with very little meat in the sauce, my husband said his pizza was bland we didn't complain as we were embarrassed at having to haggle for discount, we ate Our meal and went to pay the bill. ( No discount applied) So we left disgusted. We will not return . H. Byrne