Pizza express in Gateshead

food was still warm and delicious

We have just finished a free school trip to pizza express . Richard and Patrick were amazing with the children . We had great fun making our own pizza each and learning facts about how they are made . We would love to come again next year with another class but it’s already fully booked up. Big thank you Richard and Patrick :-) Mr Nevins. Roman Road Primary School

I was served by fran who was so amazing so polite, attentive and friendly. My food was also made by Georgie and it was delicious they were working so hard and made the experience worth while. Will be back

I went to pizza express for the first time and definitely it was my last visit there. Worst pizza I ever tried! Went there for my son's birthday dinner. Whole family didn't like it, terrible! Waist of money...

Popped in for some lunch with my friend and we were served by Neil, truly one of a kind nothing was too much trouble, we both felt really looked after and at ease. Food was amazing will be coming back on service alone!

Food was delicious! We had the lunch time special, pizza and a soft drink for £12. Couldn’t fault it. Our server Neil was really friendly.

Slow service. Tables around us covered in dirty glasses and plates and, despite being here for over half an hour, not been cleared. Meals did not arrive at the same time - ten minutes apart. Several people came to be seated but totally ignored by staff so they walked off. Staff rude and didn’t seem to want to be here. Not a great experience at all!

Terrible pizza for being quite literally a pizza brand. No cheese on pizza laughable really

Great experience for our school children. Lovely, professional staff and welcoming atmosphere.

Wonderful experience for the children. Lovely staff - warm & welcoming. Children enjoyed every minute.

Absolutely fantastic service from Neil. Fab bloke. A credit to the business 👏 Will certainly be back!

Went for the 3 course for £25 deal today. First, the food was delicious and compliments to the chefs for a tasty meal. The service was slow but we understand this as there was a large party seated opposite us and we were warned the food may take longer. Staff were very friendly although our patience was stretched a little bit due to the slow service, we had to ask for our dessert to take away as we had been there nearly 2 hours at that point. Our main issue came when the bill came. Our server told us the price without presenting us with an itemised bill, the price seemed high so I asked to see it. He hadn’t put through the deal, despite me mentioning 3 times we were utilising the offer available. No problem, I thought, I’ll simply explain this to him again. He then produced another bill, reduced by £2 when it should’ve been far lower. After several minutes back and forth where he tried to convince me it would be cheaper doing it his way, I could see I wasn’t getting through to him. I paid the price and left with a sour taste in my mouth after what I have to say was actually a delicious meal. Overall a slow but tasty experience spoiled by overpaying due to staff who don’t know their own menu.

The worst service ever! Waited an hour for two pizzas when the restaurant was barely a third full. Apathetic staff and kitchen blamed!! As far away from express as you could get!

Today we had booked a pizza making session for a group of children and their parent carers with our charity the Sen support space. Neil was absolutely fantastic and made the session so much fun. He was welcoming and great with the kids and taught us so much. Nothing was too much trouble for him. He went above and beyond. Absolute credit to that place. Everyone in our group mentioned how great he was. Would highly recommend

Waited at the front a while to then not even be tended to. Terrible service. I’m a huge bloke too so it’s not like I couldn’t be seen. Awful.

Excellent service and good value for money

Brilliant experience today. Excellent service and food. Neil was amazing!!!! Thank you

delivery was almost 2 hours late and arrived cold

Neil and Georgie worked with our children today and from start to finish the experience was absolutely outstanding. Our children were totally inspired and had an amazing time. The pizzas were amazing and the children gave the service and pizzas a 5 star plus. Thank you so much

Went for dinner on a Sunday evening before seeing a film at the Odeon. The restaurant was very quiet due to the timing but our waiter Osura was very helpful and enthusiastic, and the food was quick.

Food looks great from the doorway, unfortunately no interest in greeting customers at the door. Sensational customer service.

pizza arrived cold but delivery driver was amazing

Arrived fairly cold but easy enough to reheat in the oven

My daughter and 6 of her friends went for a birthday meal. I pre booked over the phone with Neil who was extremely helpful. My daughter and her friends had a fab time. Pizzas, dough balls and desserts were delicious she said. Top class service from start to finish. Thank you to all staff at pizza express in the metrocentre.

I've had a notification that my order has been delivered and I haven't had a delivery at all! I thought you had to give the driver a code but nothing has come

pizza was solid, doigh balls lovely with the dip

Amazing service and food. The romana mezze vegan pizza is lush!

Lovely service from Tom and yummy food!

Our waiter Tom was really friendly and helpful. Great service.

Came for dinner last night, the manager was so genuinely kind and accommodating, it was a really delightful experience. It was so busy as well but he made a fuss of our kids and was just lovely.

Lovely meal here tonight. Amazing service from Neil who was friendly and attentive, plus great with our little one. Delicious pizzas and nice relaxed atmosphere, 10/10 all round.

I’ve not received my food and it’s says it’s delivered

Excellent service and a lovely meal. Our waiter Neil was exceptional and really made our experience.

Absolutely amazing service from Neil! Went through everything in the allergy process and made sure I was comfortable with how it worked. Very attentive and always checking each part of our meal was good. Amazing pizza on the gluten free romana base too. All in all I couldn't have faulted the service or food in Pizza Express Metrocentre and we will definitely be back!

Pizza and garlic bread arrived burnt to a crisp and the pizza had barley any cheese on it and was too burnt and crispy to cut through

We absolutely understand that places are busy however we stood for 15 min totally ignored then the waiter finally half bothered walked past and said no tables for 45 min. How about a sign?! However what annoyed us was as we walked away the people behind us asked the same thing and he sat them down. We assume because there was two of us and four of them they would buy more.

Lasagne was a little burnt, chicken Didnt taste very nice

Annual Post Christmas Shopping trip and a lovely visit to pizza express. Fabulous experience with fantastic service off Neil. He was very attentive and lovely with our children asking them all about there Christmas, thanks again ☺️

The service from Neil was lovely, he was very friendly and helpful.

Neil was lovely and the food was great!

Served by neil, very friendly and polite. Food was great

Terrible service terrible food terrible restaurant!!!! Felt like I was eating in Ian beales greasy spoon! Took them 10 minutes to acknowledge us and we had pre booked the table! Starter was laughable pizza dough not fresh and in general a load oh rubbish. Save yourself some money and get a McDonald’s

Totally robbed..£7.50 for two mini cokes,I would never ever go back..lure you in with pizza offer then stung for cokes x2 which more than the food..Not good, rip off..very very disappointing

Lovely food and great service from Neil, thank you.

Had the pleasure of meeting Mark, the regional manager, today! He was very prompt in sitting us down, friendly and quite funny too. He served us throughout, could tell he was a bit rusty in serving as he didn’t check back or ask if we wanted any more drinks. Stick to management Mark, Emma & the team have it covered 🤭 Only joking, fabulous meal with my sister and niece, nothing is a bother when we go and they’re all so accommodating. Lovely staff every time. Food is always 10/10. I’m sure we’ll be back soon. Thanks Gateshead ☺️

Visited as saw a special offer board outside which said pizza and drink for £12 lunch offer. Reply good value although the can of coke poured into glass would have been nicer than just giving the can. Server was really friendly and really happy this restaurant did not add a service charge to the actual bill unlike Bella Italia did last week, so we tipped out of want not need! Pizza was really nice - restaurant was a little cold I think they turned the air con up as lot of people were sitting with coats on. Will definitely be back if the offer is on.

my order was cold and took nearly two hours to arrive , which is a shame as it's normally really good here

Was served by OSURA at the Gateshead pizza express What a charming chap and gave me and my girlfriend an amazing experience Thanks

Just had a terrible experience at this pizza express, we had a table booked for 2pm for 8 adults and 3 children, after ordering our meal we waited over 40mins for the food to arrive, when they finally brought meals to the table it was for the adults with two of the youngest left waiting, after another 5mins one childs meal arrived but still one missing, the young waitress was full of apologies and said they had taken this meal off the bill, this did not help the little one as by the time the meal finally arrived she was falling asleep, definitely will not be going back,

Got a ‘deal’ and not only was it great value but the pizzas were hot, on time and extremely good quality - just like it would be in the restaurant.

Food and service both superb as usual. Tremendous staff, yummy food, always a treat. Won't go past Pizza Express Gateshead. Neil is a star

Good service , tasty food I certainly will return

Great food. All staff members were really helpful and friendly!

Absolutely amazing service by staff for my daughters birthday. They all went above and beyond.

Neil looked after us so well from start to finish. Really attentive service but unobtrusive and professional. Food delicious. Our favorite place to eat in the Metrocentre.

Lovely food and super friendly service

Food and service were both fantastic, would definitely come back!!

Popped in today at the metro centre for a break from the Christmas shopping. There was a queue but it didn’t take long to get a table. We had the burnt bbq ends on pizza and the hottest American as well as a Caesar salad. The pizzas were recommended by Joe our server who was very friendly, efficient and helpful, the pizzas were amazing. The Caesar salad was a little small for £15 and the Caesar sauce tasted just like salad cream, the pizzas were fantastic though!

Pizza express is a joke! Express! Far from it, took over 40 mins wait for pizzas to come out, there was plenty staff around pizza ovens...wondered if they were mostly for delivery. Pizzas mediocre standard and too pricey. Waiter was very friendly but will not be returning anytime soon

What a fantastic visit a friend and I had to the restaurant today. We both had babies in prams with us, and the staff carefully considered the best place to seat us to make this work for us. The staff went out of their way to provide things for the babies and made me feel really comfortable when feeding my baby (basically by not addressing it at all and continuing the great service!). When my friend got her baby’s bottle out, a member of staff came straight over to offer to warm it, which was greatly appreciated. The baby changing station was great, too. We loved our sloppy giuseppe pizza and the new crispy potatoes, too! All in all, two very happy customers!

Great service from Neil. Definitely go back food was lovely.

School visit carried out today, friendly staff, great atmosphere, wonderful with our children. Thank you very much for your time spent in your restaurant greatly appreciated. Hadrian school 😊

Izzy was great as our server and making sure we were well looked after. It was super busy but staff totally on it and serving both great food and great customer service

Francesca was a fantastic host!

Francesca was really helpful and engaged with our daughters (5 and 2 yo)! Lovely service and lovely food 👍

Fantastic service and food. Our waiter Joseph was very attentive. First class service all round :)

loved the new American dough balls but did prefer the dynamite balls lovely pizza as always great service by Francesca very helpful and polite wasn't to pushy but didn't have to wait to be served when wanting anything

Joseph was amazing and is a great waiter

Food was amazing and Joseph and all the staff were absolutely lovely. What a lovely team, lovely restaurant. Will definitely be back. Thank you.

Visited on a Saturday with our kids, cheese was a bit sparse on pizzas but service from Joseph was very good, got replacements quickly. Thanks

Lovely food. Francesca was amazing. Would recommend

Great customer service from Joseph tonight. Food good and restaurant busy!

Delicious food and really helpful staff, in particular Izzy was great. Would definitely come here again!

Served by Francesca, food was lovely, would come again

Francesca was amazing. Very good service. Food was not to my taste however, but the atmosphere was lovely and Francesca was very attentive.

Popped in for lunch while shopping. Server Izzy was fab - welcoming, friendly and quick! Tried new menu items and really impressed.

Had lunch here today, great service by Joseph! Very friendly and helpful!

Came in for an evening meal and the service was amazing. Our server Izzy was bubbly, very welcoming and accommodating to all our requests. The food was lovely and we didn’t have to wait long at all.

Really great quality food and good portion sizes.

Joe was fantastic even though they were very busy! His service was absolutely spot on! Food was great and really enjoyed everything about it.

Sebastian and the team were very helpful and comforting. A restaurant that is considerate and welcomes a 6 month old baby, Amazing. Staff is friendly and jovial, makes the experience memorable.

Very good food and nice service

Cedars Academy - The Manager was very helpful and kind. He was cool and wasn't upset when we arrived late for the workshop and was very knowledgeable and fun! Thank you for a lovely morning (Metrocentre)

My family & I had a really enjoyable time at Pizza Express this evening! Food was lovely and the staff were very attentive. Thank you.

Soggy - slow - not trustworthy It’s called pizza express but we had to wait for more than 30mins for the pizza although the store was not busy. So if you are not having ample of time, this might not be the place for you. I ordered a romana pizza which is supposed to be a thin and crispy crust but it was soggy and the toppings were rare. When leaving the restaurant, we saw that there’s a promotion on going but were not informed and was charged the full price despite meeting the criteria. So make sure you look at the signs if you were to come.

Lovely food and fabulous service! Will definitely return.

Lovely meal and very attentive waiter. Definitely be coming again!

I had a pizza last Friday and it was horrible . Slow service. The mixed up my pizza with a different one and I told them about it and it took them ages to bring the pizza I ordered and it is absolutely disgusting and irating Will never go there again

i am someone who also works in the centre, stopped in with a colleague for our lunch break, served by a lovely gentleman called Joe, excellent service food was delectable would 100% visit again

We had a birthday celebration for my brother and were very kindly accommodated in a quiet area, so that sensory overload issues did not arise. Food as ever, top notch, and so reliable on gluten-free. Love the localised loo signs too. Thank you team Gateshead. 👍

food was really cold, dry (sauceless) and the potatoes had no seasoning and were tiny portions. Not great!

Being my order the starter was forgotten. The pizza wasn't exactly big and had few toppings. The whole thing with a drink costs 12 pounds. Too much in my opinion. Given that Pizza Express is a restaurant chain in England, I expect better standards and better service. Completely different at Pizzahut in England. There is a buffet at lunchtime with a drink.

Visited on Saturday 14/9 with my wife we where seated and left menus then completely ingnored at least two other tables off 4 came in after us they got drink and orders taken ! We got up and left terrible customer service

Brilliant service and food as always! We went for my son’s 7th birthday as he just absolutely loves the dough balls and pizza! We’ll be back very soon I’m sure :)

This used to be my favourite pizza place. All seems to have changed. A 40 minute wait after starters is not acceptable. Slowest service ever. Not enough serving staff and those who were there didn't care. Pizza toppings were scare . You shouldn't be allowed to charge £16.00 for a pizza that has the smallest amount of topping ever. Won't be back.

I came here yesterday for lunch. I got the Florentina pizza. I now have food poisoning (salmonella) which i can only put down to the egg on my pizza. My boyfriend had a pepperoni pizza and was fine, just me poorly. I would recommend checking the products that are served so nobody else has to cope with getting sick. Servers are welcoming but wouldn’t return to any pizza express now after having to go doctors after eating here.

Excellent lunch yesterday in Pizza Express Metrocentre. Served by Eva Who was really welcoming, very efficient and gave great advice on the menu.

Staff chatting not aware of customers standing . Asked for all ordered food to come at the same time didn’t happen . Had to ask for cutlery . The large pizza ordered was very dry . Was not worth the money at all .

Food cold when it arrived, the 4 dips had spilled all over the food and leaked through the bag

Extremely late and arrived extremely cold. Very little topping on pizza. Won’t order again.