Based on 639 opinions finded in 5 websites
Based on 639 opinions finded in 5 websites
Opinions
Delivery on time. Food great. Portion of brownies was huge and they were delicious!
Katy . 2025-06-01
MORE AT Just Eat
We order pizza express because we know they do gluten free well. We have always been happy until this order. Pizzas still fine but over 30 mins late when ordered in advance is a real disappointment. Also, one of the pizzas had barely any base or cheese on at all! A real let down for the price
Rose . 2025-05-28
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We are so grateful to Joseph and head chef Patrick for a fantastic kids' birthday party for 15 x 6 year olds. They were both amazing with keeping the kids happy and having fun and were a great team. We opted to feed the grown ups too with the top up package which went down really well and we've had so many nice comments saying how much everyone enjoyed the party. It made a nice change from the usual party places. Thank you very much, Joseph and Patrick. We would recommend your parties 100%. Thank you also to Neil who was lovely to chat to and organise things over the phone with.
Kitty Porteous . 2025-05-18
MORE AT Google
Celebrated my son's birthday and the service has been amazing. Staff are friendly and couldn't do more to help out. The children had a wonderful time. Would highly recommend and definitely come back. Children commented on how delicious the food was. Thank you!
Sara Mulvey . 2025-05-18
MORE AT Google
Order showed preparing meal 30 mins after estimated delivery time. Contacted shop who said pizza had been on the counter for over 30 mins and couldnt say when it would be delivered as they dont have control of drivers. Cold dry pizza arrived. Rubbish
christopher . 2025-05-18
MORE AT Just Eat
I really enjoyed the Chicken Parmigiana
Tunji Ogunsusi . 2025-05-17
MORE AT Google
Fantastic food and service when we brought a class of 30 children. Staff were brilliant with the children. Nothing was too much trouble. We would definitely bring a class in future.
Laura Hull . 2025-05-16
MORE AT Google
We brought a Year 6 class to Pizza Express as a treat and Neil and his team were so nice and helpful, and the food was delicious! Thank you!!
Rachel Walton . 2025-05-16
MORE AT Google
Excellent service from Neil, especially helping with the gluten free choices.
Keir Howe . 2025-05-16
MORE AT Google
Food is always delicious and well presented! All of the staff are so friendly and welcoming, especially Jess who is often our waitress. She always goes above and beyond for us, making our visits always a fabulous experience!
Suzanne Cole . 2025-05-12
MORE AT Google
Had a pizza making birthday party here with a group of 6-9 year olds. Was the easiest and least stressful birthday party we’ve had or been to. Staff were excellent, with a member of staff running the party and a chef running the pizza making. Both were friendly, very helpful and attentive to requests and ran the party brilliantly, and super patient and kind with the kids. Brilliant service with the adults as well, all managed perfectly. Food was excellent as always. Would highly recommend.
Sean G . 2025-05-11
MORE AT Google
This place was so good to our family, the service was beyond what you’d ever expect. we got sat where we asked to be sat and the whole staff went to great efforts to be more than accommodating for us. Neil, made some great suggestions and even had our son trying new foods which for an autistic rambunctious 6 year old was incredibly surprising and heartwarming for everyone involved. Neil, you’re a gem of a bloke, thank you sincerely. Hope to see you again!
harvey tuck (eyesfortheblind) . 2025-05-04
MORE AT Google
Amazing vegan pizza choices - we went for a 'half and half' so we could try more. Being members meant we got free dough balls and rainbow slaw too. The great service and 2 for £10 cocktails were also top notch.
Shelley Lawson . 2025-05-04
MORE AT Google
Our server was the manager. I have honestly never been taken care of by such a genuine, friendly person who loves his job. He couldn’t do enough for us despite the restaurant being full.
Cappuccino Kittys . 2025-04-26
MORE AT Google
A big thank you to Neil who let us dine upstairs away from a busy restaurant due to over stimulation. Very kind and was attentive even with us out the way. Very much appreciated. Food was delicious! We both got a duo romana pizza and all topping were great and the dough balls with cheese were really really good!
Martha Anderson . 2025-04-26
MORE AT Google
Neil was brilliant today, full of energy and gave us all the info we needed regarding wine m, food was delicious as per
Lee Howarth . 2025-04-25
MORE AT Google
Amazing service, such friendly staff and the food was amazing!🤍
Jade Melville . 2025-04-25
MORE AT Google
I came for lunch with my parents and I honestly don’t think I’ve ever experienced as good customer service as that provided by Neil, he was excellent! What a genuinely nice guy who you could see made such an effort with every table! Can’t recommend enough - excellent service! The food is always really yummy too, pizza express is a favourite of mine.
Lauren . 2025-04-16
MORE AT TripAdvisor
Fantastic food and excellent service.
Kelly Carr . 2025-04-16
MORE AT Google
Fab experience! Would definitely recommend!
Heather Dufferwiel . 2025-04-15
MORE AT Google
They didn’t have carbonara but they made something up for me which was similar and it was delicious!! Joseph was amazing and gave us great service, he was the only waiter on the floor as other colleagues were upstairs catering for the party. He was amazing !!!
Thomas Mkandawire . 2025-04-13
MORE AT Google
Amazing food. Very helpful staff.
Jade Wright . 2025-04-08
MORE AT Google
Great staff, really enjoyed the meal, had a fantastic visit and will definitely return in future!
Daniel Gordon . 2025-04-04
MORE AT Google
food was still warm and delicious
kat . 2025-04-02
MORE AT Just Eat
We have just finished a free school trip to pizza express . Richard and Patrick were amazing with the children . We had great fun making our own pizza each and learning facts about how they are made . We would love to come again next year with another class but it’s already fully booked up. Big thank you Richard and Patrick :-) Mr Nevins. Roman Road Primary School
David Nevins . 2025-04-01
MORE AT Google
I was served by fran who was so amazing so polite, attentive and friendly. My food was also made by Georgie and it was delicious they were working so hard and made the experience worth while. Will be back
Lily rose . 2025-03-31
MORE AT Google
I took my mum for some lunch here for Mother’s Day. We were taken to our table immediately by one of the lovely servers. The menu had plenty of choice, we opted for two Romana pizzas, I got BBQ chicken and my mum got BBQ burnt ends. They were both well cooked, it was also a quick turnaround from ordering for them to be delivered to our table. For two soft drinks and two pizzas our total was around £40, which was more than reasonable. You can also request a gluten free pizza base, which isn’t a common occurrence at pizza restaurants. If you’re shopping in the metro centre, I would definitely recommend coming here.
Francesca Cole . 2025-03-30
MORE AT TripAdvisor
I went to pizza express for the first time and definitely it was my last visit there. Worst pizza I ever tried! Went there for my son's birthday dinner. Whole family didn't like it, terrible! Waist of money...
Michal Czarnecki . 2025-03-28
MORE AT Google
Popped in for some lunch with my friend and we were served by Neil, truly one of a kind nothing was too much trouble, we both felt really looked after and at ease. Food was amazing will be coming back on service alone!
Sophie . 2025-03-25
MORE AT Google
Food was delicious! We had the lunch time special, pizza and a soft drink for £12. Couldn’t fault it. Our server Neil was really friendly.
Jessica Little . 2025-03-25
MORE AT Google
Slow service. Tables around us covered in dirty glasses and plates and, despite being here for over half an hour, not been cleared. Meals did not arrive at the same time - ten minutes apart. Several people came to be seated but totally ignored by staff so they walked off. Staff rude and didn’t seem to want to be here. Not a great experience at all!
Em K . 2025-03-23
MORE AT Google
Terrible pizza for being quite literally a pizza brand. No cheese on pizza laughable really
eden . 2025-03-23
MORE AT Just Eat
This is the second time in the last couple of months I have eaten at this Pizza Express and on both occasions I have been served by Francesca whose friendly and efficient service is very refreshing. Nothing is too much trouble. Nice to see someone using their natural personality and not coming across as false and robotic. I had the new chicken and pancetta pizza with a side of mac and cheese. Definitely recommend this Pizza Express and will return when back in the area. Thank you all.
Teddy . 2025-03-16
MORE AT TripAdvisor
Wonderful experience for the children. Lovely staff - warm & welcoming. Children enjoyed every minute.
Jocasta Williams . 2025-03-11
MORE AT Google
Great experience for our school children. Lovely, professional staff and welcoming atmosphere.
Tina Wynd . 2025-03-11
MORE AT Google
Absolutely fantastic service from Neil. Fab bloke. A credit to the business 👏 Will certainly be back!
Sam Power . 2025-03-02
MORE AT Google
Went for the 3 course for £25 deal today. First, the food was delicious and compliments to the chefs for a tasty meal. The service was slow but we understand this as there was a large party seated opposite us and we were warned the food may take longer. Staff were very friendly although our patience was stretched a little bit due to the slow service, we had to ask for our dessert to take away as we had been there nearly 2 hours at that point. Our main issue came when the bill came. Our server told us the price without presenting us with an itemised bill, the price seemed high so I asked to see it. He hadn’t put through the deal, despite me mentioning 3 times we were utilising the offer available. No problem, I thought, I’ll simply explain this to him again. He then produced another bill, reduced by £2 when it should’ve been far lower. After several minutes back and forth where he tried to convince me it would be cheaper doing it his way, I could see I wasn’t getting through to him. I paid the price and left with a sour taste in my mouth after what I have to say was actually a delicious meal. Overall a slow but tasty experience spoiled by overpaying due to staff who don’t know their own menu.
Andrew Rutherford . 2025-03-01
MORE AT Google
The worst service ever! Waited an hour for two pizzas when the restaurant was barely a third full. Apathetic staff and kitchen blamed!! As far away from express as you could get!
Amanda W . 2025-02-28
MORE AT TripAdvisor
Today we had booked a pizza making session for a group of children and their parent carers with our charity the Sen support space. Neil was absolutely fantastic and made the session so much fun. He was welcoming and great with the kids and taught us so much. Nothing was too much trouble for him. He went above and beyond. Absolute credit to that place. Everyone in our group mentioned how great he was. Would highly recommend
Kelly Rushby . 2025-02-25
MORE AT Google
Excellent service and good value for money
Sanjay Asal . 2025-02-17
MORE AT Google
Waited at the front a while to then not even be tended to. Terrible service. I’m a huge bloke too so it’s not like I couldn’t be seen. Awful.
Danny Jordan . 2025-02-17
MORE AT Google
Brilliant experience today. Excellent service and food. Neil was amazing!!!! Thank you
Michael Klee . 2025-02-12
MORE AT Google
delivery was almost 2 hours late and arrived cold
Marlene . 2025-02-09
MORE AT Just Eat
Neil and Georgie worked with our children today and from start to finish the experience was absolutely outstanding. Our children were totally inspired and had an amazing time. The pizzas were amazing and the children gave the service and pizzas a 5 star plus. Thank you so much
Elizabeth McHatton . 2025-02-06
MORE AT Google
Went for dinner on a Sunday evening before seeing a film at the Odeon. The restaurant was very quiet due to the timing but our waiter Osura was very helpful and enthusiastic, and the food was quick.
Billy Carlyle . 2025-02-02
MORE AT Google
Food looks great from the doorway, unfortunately no interest in greeting customers at the door. Sensational customer service.
Tom Davidson . 2025-02-02
MORE AT Google
pizza arrived cold but delivery driver was amazing
Liam . 2025-02-02
MORE AT Just Eat
Arrived fairly cold but easy enough to reheat in the oven
Duncan . 2025-01-26
MORE AT Just Eat
My daughter and 6 of her friends went for a birthday meal. I pre booked over the phone with Neil who was extremely helpful. My daughter and her friends had a fab time. Pizzas, dough balls and desserts were delicious she said. Top class service from start to finish. Thank you to all staff at pizza express in the metrocentre.
Caroline . 2025-01-26
MORE AT Google
I've had a notification that my order has been delivered and I haven't had a delivery at all! I thought you had to give the driver a code but nothing has come
Ash . 2025-01-24
MORE AT Just Eat
pizza was solid, doigh balls lovely with the dip
Thomas . 2025-01-23
MORE AT Just Eat
Amazing service and food. The romana mezze vegan pizza is lush!
Leia Hockaday . 2025-01-17
MORE AT Google
Our waiter Tom was really friendly and helpful. Great service.
Katie Murphy . 2025-01-15
MORE AT Google
Lovely service from Tom and yummy food!
Laura Straker . 2025-01-15
MORE AT Google
Came for dinner last night, the manager was so genuinely kind and accommodating, it was a really delightful experience. It was so busy as well but he made a fuss of our kids and was just lovely.
Sarah Wilson . 2025-01-11
MORE AT Google
Lovely meal here tonight. Amazing service from Neil who was friendly and attentive, plus great with our little one. Delicious pizzas and nice relaxed atmosphere, 10/10 all round.
James . 2025-01-07
MORE AT Google
I’ve not received my food and it’s says it’s delivered
John . 2025-01-05
MORE AT Just Eat
Excellent service and a lovely meal. Our waiter Neil was exceptional and really made our experience.
Andy Reynolds . 2025-01-04
MORE AT Google
Absolutely amazing service from Neil! Went through everything in the allergy process and made sure I was comfortable with how it worked. Very attentive and always checking each part of our meal was good. Amazing pizza on the gluten free romana base too. All in all I couldn't have faulted the service or food in Pizza Express Metrocentre and we will definitely be back!
Courtney Parker . 2025-01-01
MORE AT Google
Pizza and garlic bread arrived burnt to a crisp and the pizza had barley any cheese on it and was too burnt and crispy to cut through
Rebecca . 2025-01-01
MORE AT Just Eat
We absolutely understand that places are busy however we stood for 15 min totally ignored then the waiter finally half bothered walked past and said no tables for 45 min. How about a sign?! However what annoyed us was as we walked away the people behind us asked the same thing and he sat them down. We assume because there was two of us and four of them they would buy more.
Travellinglily . 2024-12-31
MORE AT TripAdvisor
Lasagne was a little burnt, chicken Didnt taste very nice
Steven . 2024-12-30
MORE AT Just Eat
Annual Post Christmas Shopping trip and a lovely visit to pizza express. Fabulous experience with fantastic service off Neil. He was very attentive and lovely with our children asking them all about there Christmas, thanks again ☺️
rg . 2024-12-29
MORE AT Google
The service from Neil was lovely, he was very friendly and helpful.
Kacey Jackson . 2024-12-27
MORE AT Google
Served by neil, very friendly and polite. Food was great
Ellan I . 2024-12-27
MORE AT Google
Neil was lovely and the food was great!
Emily . 2024-12-27
MORE AT Google
Terrible service terrible food terrible restaurant!!!! Felt like I was eating in Ian beales greasy spoon! Took them 10 minutes to acknowledge us and we had pre booked the table! Starter was laughable pizza dough not fresh and in general a load oh rubbish. Save yourself some money and get a McDonald’s
Legolas CM . 2024-12-23
MORE AT Google
Totally robbed..£7.50 for two mini cokes,I would never ever go back..lure you in with pizza offer then stung for cokes x2 which more than the food..Not good, rip off..very very disappointing
Paul cassap . 2024-12-20
MORE AT Google
Lovely food and great service from Neil, thank you.
Nina Greaves . 2024-12-18
MORE AT Google
Visited as saw a special offer board outside which said pizza and drink for £12 lunch offer. Reply good value although the can of coke poured into glass would have been nicer than just giving the can. Server was really friendly and really happy this restaurant did not add a service charge to the actual bill unlike Bella Italia did last week, so we tipped out of want not need! Pizza was really nice - restaurant was a little cold I think they turned the air con up as lot of people were sitting with coats on. Will definitely be back if the offer is on.
TC Travels . 2024-12-12
MORE AT TripAdvisor
Had the pleasure of meeting Mark, the regional manager, today! He was very prompt in sitting us down, friendly and quite funny too. He served us throughout, could tell he was a bit rusty in serving as he didn’t check back or ask if we wanted any more drinks. Stick to management Mark, Emma & the team have it covered 🤭 Only joking, fabulous meal with my sister and niece, nothing is a bother when we go and they’re all so accommodating. Lovely staff every time. Food is always 10/10. I’m sure we’ll be back soon. Thanks Gateshead ☺️
Sam Exley . 2024-12-12
MORE AT Google
Was served by OSURA at the Gateshead pizza express What a charming chap and gave me and my girlfriend an amazing experience Thanks
Limitless . 2024-12-10
MORE AT Google
my order was cold and took nearly two hours to arrive , which is a shame as it's normally really good here
robbie . 2024-12-10
MORE AT Just Eat
Just had a terrible experience at this pizza express, we had a table booked for 2pm for 8 adults and 3 children, after ordering our meal we waited over 40mins for the food to arrive, when they finally brought meals to the table it was for the adults with two of the youngest left waiting, after another 5mins one childs meal arrived but still one missing, the young waitress was full of apologies and said they had taken this meal off the bill, this did not help the little one as by the time the meal finally arrived she was falling asleep, definitely will not be going back,
1952esrom . 2024-12-08
MORE AT TripAdvisor
Got a ‘deal’ and not only was it great value but the pizzas were hot, on time and extremely good quality - just like it would be in the restaurant.
Simon . 2024-12-05
MORE AT Just Eat
Food and service both superb as usual. Tremendous staff, yummy food, always a treat. Won't go past Pizza Express Gateshead. Neil is a star
Andrew Pullen . 2024-12-03
MORE AT Google
Good service , tasty food I certainly will return
Anne Reed . 2024-12-03
MORE AT Google
Great food. All staff members were really helpful and friendly!
Glen Robson . 2024-11-27
MORE AT Google
Absolutely amazing service by staff for my daughters birthday. They all went above and beyond.
Holly Burke . 2024-11-26
MORE AT Google
Lovely food and super friendly service
Alex Goodwill . 2024-11-23
MORE AT Google
Popped in today at the metro centre for a break from the Christmas shopping. There was a queue but it didn’t take long to get a table. We had the burnt bbq ends on pizza and the hottest American as well as a Caesar salad. The pizzas were recommended by Joe our server who was very friendly, efficient and helpful, the pizzas were amazing. The Caesar salad was a little small for £15 and the Caesar sauce tasted just like salad cream, the pizzas were fantastic though!
John Coyle . 2024-11-23
MORE AT Google
Neil looked after us so well from start to finish. Really attentive service but unobtrusive and professional. Food delicious. Our favorite place to eat in the Metrocentre.
Helen Newton . 2024-11-23
MORE AT Google
Food and service were both fantastic, would definitely come back!!
Georgie Dickinson . 2024-11-23
MORE AT Google
What a fantastic visit a friend and I had to the restaurant today. We both had babies in prams with us, and the staff carefully considered the best place to seat us to make this work for us. The staff went out of their way to provide things for the babies and made me feel really comfortable when feeding my baby (basically by not addressing it at all and continuing the great service!). When my friend got her baby’s bottle out, a member of staff came straight over to offer to warm it, which was greatly appreciated. The baby changing station was great, too. We loved our sloppy giuseppe pizza and the new crispy potatoes, too! All in all, two very happy customers!
katb . 2024-11-14
MORE AT TripAdvisor
Pizza express is a joke! Express! Far from it, took over 40 mins wait for pizzas to come out, there was plenty staff around pizza ovens...wondered if they were mostly for delivery. Pizzas mediocre standard and too pricey. Waiter was very friendly but will not be returning anytime soon
Seaside242221 . 2024-11-14
MORE AT TripAdvisor
School visit carried out today, friendly staff, great atmosphere, wonderful with our children. Thank you very much for your time spent in your restaurant greatly appreciated. Hadrian school 😊
Jenna Christer . 2024-11-12
MORE AT Google
Great service from Neil. Definitely go back food was lovely.
Jack Errington . 2024-11-12
MORE AT Google
Food was amazing and Joseph and all the staff were absolutely lovely. What a lovely team, lovely restaurant. Will definitely be back. Thank you.
Debbie Watson . 2024-11-09
MORE AT Google
Visited on a Saturday with our kids, cheese was a bit sparse on pizzas but service from Joseph was very good, got replacements quickly. Thanks
James Hunter . 2024-11-09
MORE AT Google
Delicious food and really helpful staff, in particular Izzy was great. Would definitely come here again!
Ben Sundin . 2024-11-09
MORE AT Google
Served by Francesca, food was lovely, would come again
Eleanor Muir . 2024-11-09
MORE AT Google
Francesca was amazing. Very good service. Food was not to my taste however, but the atmosphere was lovely and Francesca was very attentive.
Steevi Stewart . 2024-11-09
MORE AT Google
Had lunch here today, great service by Joseph! Very friendly and helpful!
Chloe Brookes . 2024-11-09
MORE AT Google
Izzy was great as our server and making sure we were well looked after. It was super busy but staff totally on it and serving both great food and great customer service
Sean Harris . 2024-11-09
MORE AT Google
Francesca was a fantastic host!
Sophie Phillips . 2024-11-09
MORE AT Google
Francesca was really helpful and engaged with our daughters (5 and 2 yo)! Lovely service and lovely food 👍
Joel Magee . 2024-11-09
MORE AT Google
Fantastic service and food. Our waiter Joseph was very attentive. First class service all round :)
Simon Derby . 2024-11-09
MORE AT Google
loved the new American dough balls but did prefer the dynamite balls lovely pizza as always great service by Francesca very helpful and polite wasn't to pushy but didn't have to wait to be served when wanting anything
Jo Lawtey . 2024-11-09
MORE AT Google
Popped in for lunch while shopping. Server Izzy was fab - welcoming, friendly and quick! Tried new menu items and really impressed.
Laura Cain . 2024-11-09
MORE AT Google
Joseph was amazing and is a great waiter
Joseph Lamb . 2024-11-09
MORE AT Google
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