Pizza express in Gateshead

Great food. All staff members were really helpful and friendly!

Absolutely amazing service by staff for my daughters birthday. They all went above and beyond.

Popped in today at the metro centre for a break from the Christmas shopping. There was a queue but it didn’t take long to get a table. We had the burnt bbq ends on pizza and the hottest American as well as a Caesar salad. The pizzas were recommended by Joe our server who was very friendly, efficient and helpful, the pizzas were amazing. The Caesar salad was a little small for £15 and the Caesar sauce tasted just like salad cream, the pizzas were fantastic though!

Food and service were both fantastic, would definitely come back!!

Neil looked after us so well from start to finish. Really attentive service but unobtrusive and professional. Food delicious. Our favorite place to eat in the Metrocentre.

Lovely food and super friendly service

Great service from Neil. Definitely go back food was lovely.

School visit carried out today, friendly staff, great atmosphere, wonderful with our children. Thank you very much for your time spent in your restaurant greatly appreciated. Hadrian school 😊

Izzy was great as our server and making sure we were well looked after. It was super busy but staff totally on it and serving both great food and great customer service

Joseph was amazing and is a great waiter

loved the new American dough balls but did prefer the dynamite balls lovely pizza as always great service by Francesca very helpful and polite wasn't to pushy but didn't have to wait to be served when wanting anything

Popped in for lunch while shopping. Server Izzy was fab - welcoming, friendly and quick! Tried new menu items and really impressed.

Francesca was really helpful and engaged with our daughters (5 and 2 yo)! Lovely service and lovely food 👍

Francesca was a fantastic host!

Had lunch here today, great service by Joseph! Very friendly and helpful!

Food was amazing and Joseph and all the staff were absolutely lovely. What a lovely team, lovely restaurant. Will definitely be back. Thank you.

Visited on a Saturday with our kids, cheese was a bit sparse on pizzas but service from Joseph was very good, got replacements quickly. Thanks

Lovely food. Francesca was amazing. Would recommend

Great customer service from Joseph tonight. Food good and restaurant busy!

Delicious food and really helpful staff, in particular Izzy was great. Would definitely come here again!

Served by Francesca, food was lovely, would come again

Francesca was amazing. Very good service. Food was not to my taste however, but the atmosphere was lovely and Francesca was very attentive.

Fantastic service and food. Our waiter Joseph was very attentive. First class service all round :)

Came in for an evening meal and the service was amazing. Our server Izzy was bubbly, very welcoming and accommodating to all our requests. The food was lovely and we didn’t have to wait long at all.

Joe was fantastic even though they were very busy! His service was absolutely spot on! Food was great and really enjoyed everything about it.

Sebastian and the team were very helpful and comforting. A restaurant that is considerate and welcomes a 6 month old baby, Amazing. Staff is friendly and jovial, makes the experience memorable.

Very good food and nice service

Cedars Academy - The Manager was very helpful and kind. He was cool and wasn't upset when we arrived late for the workshop and was very knowledgeable and fun! Thank you for a lovely morning (Metrocentre)

Lovely food and fabulous service! Will definitely return.

Lovely meal and very attentive waiter. Definitely be coming again!

My family & I had a really enjoyable time at Pizza Express this evening! Food was lovely and the staff were very attentive. Thank you.

Soggy - slow - not trustworthy It’s called pizza express but we had to wait for more than 30mins for the pizza although the store was not busy. So if you are not having ample of time, this might not be the place for you. I ordered a romana pizza which is supposed to be a thin and crispy crust but it was soggy and the toppings were rare. When leaving the restaurant, we saw that there’s a promotion on going but were not informed and was charged the full price despite meeting the criteria. So make sure you look at the signs if you were to come.

I had a pizza last Friday and it was horrible . Slow service. The mixed up my pizza with a different one and I told them about it and it took them ages to bring the pizza I ordered and it is absolutely disgusting and irating Will never go there again

i am someone who also works in the centre, stopped in with a colleague for our lunch break, served by a lovely gentleman called Joe, excellent service food was delectable would 100% visit again

We had a birthday celebration for my brother and were very kindly accommodated in a quiet area, so that sensory overload issues did not arise. Food as ever, top notch, and so reliable on gluten-free. Love the localised loo signs too. Thank you team Gateshead. 👍

Brilliant service and food as always! We went for my son’s 7th birthday as he just absolutely loves the dough balls and pizza! We’ll be back very soon I’m sure :)

Visited on Saturday 14/9 with my wife we where seated and left menus then completely ingnored at least two other tables off 4 came in after us they got drink and orders taken ! We got up and left terrible customer service

Being my order the starter was forgotten. The pizza wasn't exactly big and had few toppings. The whole thing with a drink costs 12 pounds. Too much in my opinion. Given that Pizza Express is a restaurant chain in England, I expect better standards and better service. Completely different at Pizzahut in England. There is a buffet at lunchtime with a drink.

This used to be my favourite pizza place. All seems to have changed. A 40 minute wait after starters is not acceptable. Slowest service ever. Not enough serving staff and those who were there didn't care. Pizza toppings were scare . You shouldn't be allowed to charge £16.00 for a pizza that has the smallest amount of topping ever. Won't be back.

I came here yesterday for lunch. I got the Florentina pizza. I now have food poisoning (salmonella) which i can only put down to the egg on my pizza. My boyfriend had a pepperoni pizza and was fine, just me poorly. I would recommend checking the products that are served so nobody else has to cope with getting sick. Servers are welcoming but wouldn’t return to any pizza express now after having to go doctors after eating here.

Excellent lunch yesterday in Pizza Express Metrocentre. Served by Eva Who was really welcoming, very efficient and gave great advice on the menu.

Staff chatting not aware of customers standing . Asked for all ordered food to come at the same time didn’t happen . Had to ask for cutlery . The large pizza ordered was very dry . Was not worth the money at all .

Food cold when it arrived, the 4 dips had spilled all over the food and leaked through the bag

Extremely late and arrived extremely cold. Very little topping on pizza. Won’t order again.

Fabulous attentive staff & great food. Thank you

Food was absolutely freezing upon arrival. I do not understand why you accept orders you can’t fulfil

Waiter was Neil and so attentive, he couldn’t do enough for our table and his manner was so welcoming and friendly. Thank you Neil

Great place for lunch whilst shopping. Book a table before and you will not have to wait. Service was friendly and efficient; food was excellent. Pay on the app and it's really quick to leave to get back to the shops! Don't understand the low rating, it is a nice place to eat.

Always 5 star service and quality food with genuine advice. Thanks a lot to Neil and team.

Jess was super attentive! Thank you for making our experience so fab.

food took a while and was completely cold

Driver was nice but food was a bit late and a tad cold

We brought a Year 6 class to Pizza Express as a treat and it couldn't have been any nicer! Neil and his team were so efficient and helpful, and the food was delicious!

Brought our school for a Pizza making experience. The manager (Neil) and head chef (Patrick) were absolutely amazing, so helpful and friendly. Thank you so much to all at Pizza Express from Harry Watts Academy Harraton.

Booked a table for l.30 for lunch , arrived five minutes early and we were shown to our table straight away the waitress took our orders and was very polite and gave good service, unfortunately when our Pizzas arrived they were cold , my wife had half eaten her pizza and I had eaten three quarters of my pizza ,and I complained to the manager and even asked him to feel how cold it was he agreed , my in-laws had only eaten a small amount of theirs due to the fact that they were not enjoying them as they were cold . The manager did not seem to care and offered no apology , he did warm my in-laws pizza up and they were better . As for customer service the manager needs to go on a training course, he offered no apology , and just ignored us when we were leaving. Clearly our waitress who was good had not been trained by this ignorant manager.

Once again the food was amazing and the staff were brilliant. Lovely chat and they always remember your face! This place always has and always will be a favourite for me 😊

Love this branch, Neil and the staff always look after us They make sure they have fresh chocolate fudge cake for us every friday as they make us an off menu dessert. The best service, great food and environment for the family

Fantastic food and atmosphere as always. Superb value for money and really friendly staff. A little gem of a restaurant. We'll be back again very soon and always recommend it to our family and friends for it's relaxed atmosphere. Overall, a great eating experience.

Ordered gluten free pasta and dough balls for our son, he thoroughly enjoyed it. The waitress was super helpful too as she was also coeliac. Thank you for making our first meal out since diagnosis, easy and relaxed.

Lovely atmosphere, we’ve not been to a pizza express in a while and thought we’d try again, definitely did not disappoint, we had a lovely welcome upon arrival by the managers Neil and Rebecca and was seated straight away with no trouble, our food was lovely and hot, quick and attentive service by our server Ruby! Will definitely be returning to this pizza express when visiting the metro centre again in the near future!

Great service and food, will be back up again on our next visit!

Fantastic food and we were so well looked after. Nothing was a problem even though we were a party of 20. Will be back!

It was my leaving do. Staff were absolutely lovely. Helpful, friendly and efficient. Thanks for a fab night out!

Great service and fantastic staff

Amazing service, amazing staff. I also love Neil

Neil was amazing, so attentive and extremely friendly. The food was also delicious and came quickly.

Came in for my son's 7th birthday. Manager Neil couldn't have been more helpful or amazing!! He made everything so special for my son, and was so incredible to help organise it all. Thank you to all the staff!! And food as always was amazing!!

First time eating, couldn't have asked for a better experience. Neil, our server made us feel welcome and confortable. My partner with severe anxiety whilst out eating had the easiest experience. Very appreciated and will 100% be back.

Lovely service and amazing food too

Ease of ordering, paying ect. Was super simple to add additional toppings to my pizza, effective app as it automatically add the £10 of pizza.

This was disgusting. Do not order.

Ordered extra pepperoni on the gluten free Porchetta and it is missing

After shopping on a Saturday evening we decided to get some what we thought would be ‘quick’ food as the restaurant name would suggest, before heading home so chose to eat at pizza express as it also looked quite quiet, maybe 6 or so tables filled. As we were waiting to be seated a Deliveroo driver pushed in front of us and the member of staff rushed over to serve them first and ignored us standing there and then walked away without asking if we wanted a table. We were eventually seated at a table with no cutlery and with rubbish all over the floor under our feet. After ordering two pizzas and a kids meal, the food proceeded to take 50 minutes to come to the table! The portions were absolutely tiny and we left feeling barely less hungry than when we went in! It was also very expensive for what you’re actually getting. The food took so long to come out that we had to leave before my son’s dessert came because it was getting too close to his bed time. It was also very hard to catch any waiters attention and they didn’t smile once. Overall a very poor experience that has made sure I won’t be going to a pizza express ever again.

Pizza Express is the most overpriced pizza restaurant we have ever been to! How can they even justify charging those prices for a thin base made of flour, and an even thinner covering of tomato sauce and almost invisible toppings! Not worth the money. We left feeling almost as hungry as we were when we arrived! (This review isn't just about this particular branch of Pizza Express or about the lovely staff - it is Pizza Express prices everywhere.)

The food was ok however not filling and very expensive! The soft drinks price Vs what other venues offer is shocking for the amount you get here. The gluten free portions are not fit for an adult to consume and this is simply unacceptable... The food was very expensive and not particularly impressive. The bathroom was not the cleanest either. It is nice you can pay through the app. Not the best atmosphere. It was empty and the upstairs portion of the restaurant was closed.

Brilliant service and food was up to the roof in quality I recommend for family and friends very nice staff!

Food is amazing nothing missing x

All cold, £45 for an order that all needed reheating.

Ordered food at 16:40 didn’t arrive till after 7 food was stone cold and vegan pizza was put in wrong box . For the price it’s definitely not worth it

The delivery was over an hour late. The food was cold. After I ate a dough ball (which I ordered gluten free) it was quite obvious it wasn’t gluten free, so was poisoned too! The guy I spoke to from the restaurant was very friendly but couldn’t help much. Not a great experience to be honest

my pizza and chips where stone cold. Ordered food because my oven is broken so had to eat cold food.

The food was cold and both pizza were burnt, very disappointed will definitely not be ordering again.

We took a large group of Brownies today and it was fantastic. Neil was so helpful from when I first emailed to book right through to everything today. The food was great and all the other staff were lovely too. The girls and leaders all had a brilliant time!

Me and my husband visited during our Christmas shopping day. Seemed relatively quiet so thought it would be ideal for a quick lunch. Another 2 groups of people and ourselves waited in the entrance for quite some time, I initially thought people were debating wether to go in, however it transpired they were waiting to be seated. We were seated quite abruptly, menus slapped down on the table and that was that. Ordering was straightforward and fairly prompt. We ordered starters and a pizza to share. Food arrived in good time. Wasn't overly impressed with the food but it is what it is. The service was where the main issue lay. Having already witnessed another table complain I gave the benefit of the doubt. Our original waiter left and we were then served by someone else. We sat with empty glasses for the duration of our visit, waited for extras that we never received and in the end asked for the bill, again something we never received. Luckily my husband downloaded the app and managed to access our bill which we paid remotely. I'm not even sure anyone noticed us leaving. People were being turned away even though it was half empty. Tables were left dirty throughout the visit. All in all not the best experience

Great service, Neil and Tally were brilliant, lovely food, our brownies and rainbow had a great time, we will be back again, thank you, from 1st Heddon-on-the-wall Brownies

Lovely lunch. Great place to take young kids, the staff are great with them and the changing facilities are good. There's always a deal in the app so make sure you have that too

Didnt receive order - still waiting for response/refund after 3day was "at restaurant" but when I was calling they kept saying the driver had left, I was told to contact Just Eat as it wasnt their responsibility after it had left restaurant!

The taste it self was lovely but it was stone cold 😭 such a shame. Gutted as I have to be up in 6 hours and have nothing else in

The pizzas were cold , small for £10 and truly disappointing. We should have gone to the supermarket and saved our money .

I've realised that I really don't like polenta chips but that I do really like your pizzas... Delivery guy was great, on time and friendly

Lovely food with very friendly staff with massive shout out to manager Neil who is really helpful friendly and does everything to help. Can’t fault the whole experience highly recommend

Francesca, Neil and Emma were very helpful and the food was lovely. Thank you!

Fantastic pizza making class with our SEN class this morning! Patrick and Neil were so helpful and brilliant with the kids and the children said it was “the best day ever” Thank you so much!

Lovely meal and fantastic service from Neil! The Romana BBQ burnt bits pizza was brilliant, highly recommend.

Food was very cold when it arrived

Delivery arrived 45mins late and so was cold

Nice but expensive, though there are better places for pizza. Using the app helps to get good discounts

My food hasnt arrived and they have said delivered ??????? Im at reception. What is going on? Ive paid £65!!!!!! Disgusting

Food was excellent. Grand ceaser salad was well name and delicious.

absolutely lovely staff and yummy food ☺️☺️ neil is the best !!!!