Saltwater Fish+Chips in Suffolk Coastal

I went into saltwater f&c restaurant but the takeaway side I ordered a large haddock and large chips separately the fish was the size of a pensioners fish and the chips was like a small portion and a large pot of mushy pea s I was charged £,16 . For a child's portion hot happy won't go back there

I opened the door of the takeaway and thought that they were perhaps shut as it was deserted on a lunchtime. I waited 5 minutes and then like in Mr Benn a man appeared behind the counter and said 2 minutes, he then proceeded to put out plates and fill them with food. Again, out of nowhere another man appeared and started taking the plates into the restaurant part of the establishment. He ignored me along with two more customers who had also entered. This carried on for about 10 minutes until the second man came and took our orders and the money. He then carried on taking full plates into the restaurant that were filled by the silent man behind the counter, And so I waited and waited with not a word from anyone as to what was going on. I asked the other customers if they had visited before, was this usual but they too had never visited. This weirdness went on for 25 minutes until I decided enough I called over to the chap who had taken my order who now seemed to be serving drinks, and said I wanted my money back as I had waited long enough. He then said your order is ready you can have it! He served my order saying sorry we are understaffed! Well if this is the case, and I only saw 2 staff, shut the takeaway and just serve the restaurant! They clearly couldn’t cope! I came to this establishment as it looked clean and modern, unlike those either side! But as my husband pointed out, the locals were flocking to the others, this in itself speaks volumes!! And, the fish and chips were very under whelming! Dry tasteless chips with a consistency of wall paper paste, fish with overcooked batter and no cod roe on a Tuesday lunchtime! Don’t bother, visit any other just not this one.

Sat by the window. Lovely views. Great service

WOAH! Saltwater Fish and Chips shop, Felixstowe, Ipswich, Suffolk, England take a bow. The food was exquisite to say the least. But most of all, the workers here were great!!! especially the young lad 'Calum' on takeaway today. overall wonderful experience 10/10

Food was good, staff were friendly, but if you go in the left set of doors instead of the right set, they don't let you sit anywhere even if it starts raining outside. They wouldn't let me sit at Sweetwater next door, either.

Food was overcooked and tasted pretty bad. I ordered scampi for a change - it was cheep nasty scampi - I’ve had better from a supermarket. With it being overcooked made it taste even worse. Chips wernt greasy but had no flavour We complained about our food but the kids that were running the place didn’t care This used to be my favourite chip shop and had been a returning customer for over 20 years. I will not be returning.

Omg! This chip shop is amazing!! Was going to go to the regal up the road, but decided to go here. I'm glad I did as the chips were amazing, probably the best ive ever had in felixstowe. Fantastic light batter on the sausages 👌. Defo now my favourite chippy on the front and will be going back again. Staff and food was absolutely 💯 spot on. 5 🌟 all round

Go to the seaside for fish and chips they say, I have just received the worst Sausage and chips I have ever eaten. Some of the chips were solid and the sausage had lost its batter and tasted awful so I will never visit again.

Great shame used to be the best place for Fish N Chips imo, todays visit fell short of expectations, no meals were served as meals 5 bags of chips, sausages all in one bag and scampi on a tray! All meals were child size not regular or large (skimping) always pay over £55-£60 to feed family and expected a meal not a snack! I would hate to see a small meal. Excuses from staff: we can't tell what you have ordered from till receipt the system not very good, well come on that will just cause errors evident from todays visit with all the complaints, not sure we will visit again the standard has dropped massively or the owner bitten off more than he can chew.

Very noisy and echoy. Staff were lovely and food is great. They have gluten free options and a helpful with dietary requirements.

Batter was over cooked and chewy as was parts of the cod, normally much nicer as been here plenty of times!

Top class fish and chips and curry and service was very friendly and helpful and look forward to seeing you again soon

So disappointed with the food we had today 17/08/2024. The fish was cooked fresh which was great but the chips were tough, how do you get tough chips. Couldn’t eat them.

As the other place is closed now, there are more customers. So you'll probably wait for your order a little bit longer. But it is worth it.

Great chips and sausage. Bit pricy. But still worth it.

They made us so welcome, a bucket list visit for our terminally ill mum; fish and chips, fantastic views, then the big wheel just outside. Wonderful spot, great service with no preparation or planning. Thankyou so much for making our day special. Wonderful disabled access. X

I recently dined at Saltwater and was left feeling disappointed. When ordering, I specifically asked if tap water was complimentary and was assured it was. However, I was shocked to find a charge for tap water on the bill. This indicates a lack of honesty. Had we known this in advance, we would have opted for bottled water instead.

Took too long to get served No toilet paper Bin in toilet was over flowing with hand drying paper Food was good

Just had some over cooked fish from Saltwater. One piece of fish was nice and white the other grey. Batter over cooked, chips were lovely. Such a shame as have always enjoyed thier food. Service good, nice young girls and boys working there. Unfortunately threw away fish.

Went in for dinner and took an hour + to server . food didn’t tast good and was cold every think is dirty

Quite a nice little chippy along the run of arcades and a stone's throw from the beach. If you get there early enough, you can dine in if you prefer. Tasty sausage in batter

Great food and has gluten-free options

Great fish and chips. Clean. Friendly always come here when at Felixstowe

can never go wrong with fish and chips 😊

Staff. Top. Notch. Had. Cod,chips. Peas. Tartare. Sauce. Sat in. Pot of tea. Cod. Superb chips. Not hot. 6out of 10 but. Still. Very. Good. Would. Come. Again

My go to place for fish&chips as a coeliac. The best batter and gluten-free vinegar for the chips!! Everything is cooked in a separate fryer and given in a specific box. So tasty and such a treat!

Ridiculously slow service. Arrived at 6.30 to get something to eat, there were 5 groups of people Infront of us. Had to give up at 6.55 as had somewhere to be. The place seems to be staffed by unmotivated teenagers ( 1 person was serving, saw another restocking the boxes painfully slowly ). Won't be bothering again

it was very delicious definitely order again 😋

Very good fish and chips and you can get gluten free, great 👍

Had a lovely meal here today. The staff were friendly, the food was cooked to perfection and they gave a decent serving of curry sauce 😄 I would highly recommend the battered vegan sausage and chips

This part of the amusement group has recently been taken on by an American. The service was excellent and the staff were really nice and helpful. The food was much better than the last time we visited a number of years ago. My Haddock was really delicious.

Lovely spot for seaside fish and chips, a super friendly team with great customer service: loved the scampi!

Very nice fish and chips nice friendly service.

Don’t claim to be vegan friendly - gone from hero to zero… Used to be the destination of choice for vegans with the amazing pies - now they never have any in stock or cooked and the staff attitude towards it is of no care or interest - avoid if you’re hoping for a vegan pie !!

Probably had better frozen fish and chip meals from Iceland to be honest. Chips were all dry and burnt, like they’d been overcooked and reheated. Fish wasn’t that great either, tasted like it had been reheated from frozen. Friendly service and good location though. Shame really.

Good food and fantastic gluten free options

What’s happened? I have loved this place for several years but something has gone wrong…the two boys serving were wearing really dirty tops and hats and were slouching over serving areas. Food was not great - ‘large’ fish was small and burnt and battered burger wasn’t really battered. Chips literally had the grease laying on them. This used to be my Felixstowe recommendation sadly not anymore 😔

Portion sizes are good and the food doesn't feel too greasy for what it is. Prices are fair in a decent location. I've tried all the fish and chips takeaway places along the seafront of Felixstowe and this is still my favourite.

Sorry unable to recommend. Over cooked fish service poor

Rude staff, Claims to have a range of vegan and veggie options but when ordering a vegan battered sausage- the chef at the back said it won’t actually be vegan cos he “can’t be arsed to fry it in the vegan fryer” Don’t offer vegan options if your staff won’t actually make your food vegan

Had gluten free sausage and chips, it was delicious you wouldn’t know it was gluten free. Batter was lovely and crispy. The only thing I would say is that it’s cooked in palm oil as you can taste it.

Very good service, lovely food!

Ive had sausage and chips here on a couple of occasions unfortunately it was no better the second time. Food wasnt freshly cooked and the batter was chewy. Chips were almost cold. Staff were nice enough but i wont be back.

Awful slow service. 30 mins waiting with only 2 people in front of us. Queue was huge when we left. Guys standing around at the till not serving - pointless. One young guy wiping his nose on the back of his hand & then serving food. Fresh cooked chips were soggy. Would not recommend ever.

Really helpful, friendly service to accommodate 6 adults and a toddler on a wet and rainy day. There was a good choice of food and the portions were ample. Will come again!

Brilliant service even though Felixstowe was absolutely packed and queues were long. Large order for 10 people all double checked as ordering and correct once handed over. Food came swiftly even on the busiest day of the year.

Ordered 2 cods take away,1 was bone dry and the other was lovely and moist,the chips were hard and cold, I wouldn't recommend, I won't be returning

Didn't eat in so I will not review the atmosphere. Paid £4 for a large portion of chips and they were tiny. Asked why this was the case and was told they had been asked to reduce the size of the portion to 3 scoops. This appears to have been due to the bank holiday so they were cashing in when busy. Waited for a around 30 minutes in the queue to discover this isnt the chippy I recommended to the friends and family I was with. Stingy

Good fish and chips. Would visit again

Sadly unable to review the food as didn’t get any. Told to wait at door to be seated and a young lad showed us to the table unenthusiastically that’s where it ended, staff seemed flustered in the restaurant, scruffy and not well trained, we were then ignored as another table were then served who had come in after. Other tables were also waiting . Takeaway seemed to be busy getting served. Customer service 0 points

Delicious fish and chips, idyllically situated on the Felixstowe seafront, with excellent, friendly and prompt service. Highly recommend the curry sauce - we'll be visiting here a lot in the summer! Options for gluten free, vegans and more.

Best in felixstowe. Absolutely brilliant staff

Food is very good....... but as we sat waiting for our food to come out I saw the cook drop his tea towel on the floor, accidently tread on it then pick it up and carried on using it. He was eating food all the time as he was preparing it, eating it with his fingers then using his bare hands to prepare food. !!!!!

Great food at pretty reasonable prices. 👍

Fish was overcooked, chips were hard and cold, beans were missing from kids meal and gravy was delivered instead of curry sauce…

Saltwater fish and chips is our first choice for takeaway and eating on the prom. Today we decided to eat in their restaurant, we know the portions are substantial so we ordered large code and chips to share. The prices inside are substantially more than takeaway as expected, but worth the extra. The serving staff were young, mainly student age, but they were well trained polite and attentive. Would recommend.

Fish and chips were excellent. It's on the seafront so good view. Service was slow but some staff had not turned up. Those who were there were apologetic and friendly. Food made up for the wait!

Extremely bland after the ‘modernisation’. Past experiences have been good but on this occasion was waiting outside for 30 minutes after they ran out of chips!!! Food was nice but the waiting times should be sorted.

Finally got to eat here one word amazing

The food was nice however the chip portion size is quite small.

Excellent food, great staff, they offer vegan options, the chips are not cooked in beef fat, which is a major plus for me

Attractive restaurant, lovely food and extremely polite staff.

Fish & chips delicious. Served by inexperienced servers making a long queue

Best Cod I have ever tasted ! Fresh and fabulous service ! Thankyou

Delicious fish and amazing curry source. Perfectly sized portions and the staff were lovely. A must visit in Felixstowe

Love this place use it everytime we go Felixstowe. They do gluten free fish and chips which a lot of places don't. Yesterday most the young staff didn't seem organised and were missing items off peoples orders, despite it being unusually quiet, hopefully they just need some additional training.

Excellent crispy batter on my well cooked cod. Curry sauce and tartare were great additions. All

Food was really good. There was good veggie options. Amazing tartare sauce and curry sauce. staff were really friendly

Can't even order a drink whilst waiting x poor service

What a pile of rubbish, recooked fish and chips , large fish tiny , Pickled onion tiny , would not recommend to the seagulls

Absolutely fantastic quality food

The fish was supposed to be large but it was more like a small the chips were not hot just warm not very nice at all

Excellent Pies. Just not the fastest service, even if pre-orderd.

Terrible dissapointment today. I gave one star but honestly I wanted to give less. I had a large cod and chips, the cod was half raw on the thicker part.I was taking back in to the shop to find solution, the girl was nice, she said asking somebody, but the manager wasn't able to coming out to deal with my problem. They offered chips for the fish.I've asked them what about the fish (I didn't have issue with the chips) they said I can take, the raw fish what is possible food poisoning. Really disgusting behavior!

Friendly service in restaurant, but food was disappointing. Fish was nice but the batter was overcooked and slightly burnt, whereas our jumbo battered sausages were undercooked, with runny batter and cold sausage. The sausages were replaced after complaining with some that were properly cooked, but I don't think we'll be returning.

As a coeliac, I was very excited to find they had lots of gluten free options. Was also very reasonably priced compared to other seafront chippies. Staff friendly and welcoming. Will definitely be back!

Very friendly and helpful staff, wasn’t too expensive at all, I paid £7 for 8 gluten-free nuggets, chips and a large gluten free curry sauce. All very tasty, will return when in the area

Had Saturday lunch in the cafe. Everything spot on. Great fish and chips, all the trimmings you could want. Immaculately clean. Fast and friendly service. We’ll be back. Highly recommend.

Lovely quality cheap chippy! Delighted to see some nice vegan options!

Food was not great, expensive for what we ate.

Lovely takeaway fish and chips, crispy and oily, just what you want! Fish seemed really fresh. Staff were friendly.

I think the fish & chips here are the best in the area. Really delicious. Fast friendly service too.

I visited with my son on a busy Saturday lunchtime in February. The service was exceptional, very friendly and welcoming. My son enjoyed his chicken nuggets and chips meal. The food was hot and fresh, and a good size portion of chips in the kids portion too. Very reasonably priced. We will be visiting again, the next time we come to Felixstowe. Thanks again.

We were a family of 3 visiting this fish and chip cafe for the first time. The young man showed us to a table and took our drinks and food order. The drinks duly arrived but the food did not arrive for an hour ! It was ridiculous as the take away was dealing with their orders at speed but nothing was being plated for the eat in diners. The two lads were like headless chickens with no idea of how to clean tables or deal with customers and there was a lack of any leadership. We will never use this place again.

Really nice chips and cost £2.50 for a regular portion. Staff were really good but the service was a bit slow.

Will never use this place again after the awful service received today. Myself and my family went to sit in to eat due to the cold weather (14/1/2024). The restaurant was very quiet being late on a Sunday afternoon. It took 10 minutes to be asked what food we would like to order, to then be told that the option we wanted on the kids menu wasn't available. We then decided to order a large fish & chips to share between us, which along with drinks would have been about £22. We were told we weren't allowed to do that by the manager (Mel) despite the fact the other options weren't available, and again, the restaurant was pretty quiet. I'd put no stars if the option was there. Looking at other reviews the manager seems a consistent reason for the low scores, maybe it would be an idea to take on the feedback and improve your service as there are plenty of other establishments who would kindly take my money. You've lost yourself a long term customer due to your terrible service, I've never known anything like it.

We use this fish and chip shop as they cater for vegans and fry in palm oil. Happy we can eat a portion of chips and mushy peas down the seafront! The staff always seem to be busy working hard and the lady with colours in her hair seems to be there all the time and always so lovely. We usually have take away but it was cold last week so we ate in. Really odd that they have a very small menu for sit in guests, we thought it'd just be the menu above the fryers. We prefer a take away.

Proper fish and chip restaurant with a takeaway as well. Clean, good service and the food is great. The chips are some of the best "seaside" chips we have had. The fish batter was crisp and the fish, great Not a large restaurant, but don't pass it by.

Great friendly staff, made us very welcome even though it was quiet. Good value for money, kids portions really generous and loved the meal deal. Tasty chips and fish really yummy. Will definitely go back and would recommend for families x

We went for a takeaway, just 3 portions of chips, a fish cake, battered sausage and chicken nuggets. This order took 35 minutes to prepare, whilst waiting we witnessed errors in other customers orders. One takeaway customer asked for his money back as the wait was too long, only to be told his order was being prepared so wasn't able to provide a refund. After complaining twice about the delay, we got our food after 35 minutes, only to discover later that there was no battered sausage. The chips were poor, mainly due to poor quality potatoes. This is a very competitive area for fish and chip style food and there are plenty of better experiences in Felixstowe. The staff were clearly stressed and under pressure but remained friendly and polite, I feel the management may need to focus on service levels during busy times. On a plus note, the chips were plentiful and maybe on a quieter day the service and quality would have been much better.

I visited today with my mother and husband, first of all the service was so slow a table of 6 came in after us and got served 1st. Then a lady who was cleaning the tables then said have you been served we said no she at this point said well I wouldn't be happy about that, we then got served by a lovely young lady. Myself and my husband both had fish and chips and my mother had the seniors fish and chips. My husband was eating his until he got into the middle part of his fish to discover it was not cooked and he had got a mouthful of un cooked fish. I then opened up the rest of mine to discover the same was not cooked. The lady cleaning the tables was embarrased about the situation we did get offered more food but by this point was not going to eat which was a shame as my mother's was fine as her fish was small but I think that put her off as she didn't finish her food. The lady frying instead of coming over to talk to us she shouted over whilst there was other customers in there didn't apologise once I replied I will not be paying for both of them meals but really she should of come over to discuss with us. The lady carried on frying but continued to moan about me whilst other customers could hear and one person in the queue was my friend so I know what got said about me very unprofessional. The young lady who served was lovely and polite same goes to the other lady cleaning tables. I will not ever be coming back to that place people stay away!!!!!

Great Fish and Chips, Mel who served us was very friendly and polite. The service was quick and it's a lovely fit out. Wound highly recommend.

Nearly 45 minute wit for food. Ordered 2 scampi and medium chips. They said they were busy and understaffed . But had a £22 charge and ended up eating something else as the portions were tiny.

Absolutely shocking place, got seated, then waiting over 30 mins. Didn't get handed a menu so walked out. Other chippies in the area were closed or booked so had to go back, then ordered takeaway which in itself took nearly half hour too. Understaffed or poorly trained. Not really sure which.

Overcrowded and short staffed. Waited 45 minutes for a table and another half hour to take our order.

Food is good, albeit expensive. Was seated but watched people who came in later get served before us.

Food is great as always but very disappointed to find that the vegetarian options in the restaurant are very restricted and we were unable to order anything from the takeaway menu to eat inside.

Nice chips, portion size is generous. Can be very busy during the summer.

food was fantastic, I was served by a lovely lady called willow and she was nothing but polite, full of smiles and overall a pleasure to converse with. fantastic!

Very welcoming staff and food was great, also sausages for the dogs went down a treat 😀