Sainsburys Restaurant in Cheshire West and Chester

Laura served me at the Starbucks counter and from start to finish she was happy, friendly and very helpful. She was also very kind and caring as she could see I was in pain. She had a smile on her face and served me like she wanted to be there and loves her job. I said to her that I wished all customer service people were like her as I left. Laura definitely needs acknowledging for this as a valued and excellent employee.

Starbucks Sainsbury’s Laura is a credit to the team, so friendly and assertive! First time going to a Starbucks and seeing a smile! Thankyou Laura and the team that served me today!

This was a lovely cafe, so clean. The only complaint is I visited the cafe with my grand daughter who is one year old and still in a pushchair on Wednesday 15 February. I purchased a cup of tea and biscuits. I asked the lady who served me where the highchairs were, she pointed to them. I then had to push my grand daughter over to an empty table, then go back and get the high chair and then back again to the counter to pick up the tray of food. I did feel that somebody should have helped carry the tray over to the table for me. It was not busy and there were three assistants on, one served me, the other two just stood there. I used to work in a Cafe many years ago, and if anyone came to the counter with a pushchair or a wheelchair, we would ask if they would like us to carry the tray over. Sorry everything was lovely, just felt I had to mention it.

Just called in for a cup of tea and sandwiches... food is nice and cafe area lovely and clean ... had to write a review for the extra helpful, friendly member of cafe staff ... caught her name tag .. Laura, a credit to the store 😁

Slow doesn't come close. 1 server for a huge cue. From joining the cue to seated with food 20 mins. A joke.

Stood in queue waiting to be served for 15 mins so far. 1 person on till. That same person making drinks. Totaly ridiculous there is a huge queue building and then people leaving. No apology poor customer service.

Popped in for a quick lunch. Wanted a hot baguettes but was told they had run out of baguettes, so would I have a roll instead. I did, but was rather disappointed to go into the store and find a bakery full of said baguettes. Is it not possible for the bakery to send baguettes over to the cafe, when they are advertised on the menu?

After fighting our way round Cheshire Oaks and finding no parking, we decided to park in Sainsbury's car park and had a cake and coffee in their cafe. The service was average, food was nice and coffee hot with prices reasonable.

Didn't want to spend a fortune on lunch so nipped through the ginnel from Cheshire Oaks to have a brew and sandwich. It was v quiet.Service was good but selection was minimal as chef had gone home!.It was 3ish and we hadn't stopped- all the restaurants were very busy. Here we were served straight away.

Standard Sainsbury’s appearance maroon and orange cafe - bit gloomily-lit. Hungry family, not really needing a massive meal - a sandwich or a soup sound quick? One star rating for the speed of being served at the till. The four missing stars due to the 20-minute wait for two bowls of soup and two hot beef baguettes. Seriously, how long should this take? Pick up ladle, plunge into tureen, pour into bowl. Repeat until full. Less than a minute, I guess? Beef baguette? Nuke boil-in-the-bag beef and gravy then place on slightly-warmed baguette, carefully avoiding buttering baguette and failing to provide butter for same. Pot of gravy for baguette on menu not applicable, as it would be difficult to scrape it off the beef slices and put into pot. Three minutes, at a pinch. Going to the counter to enquire - blank incomprehension, then slight panic (‘it’s just on the way’). Food started arriving very shortly afterwards. Baguettes pretty tasteless. 12-year-old son’s comment on soup - ‘this is bolognese sauce!’ It wasn’t busy. And it won’t be returned to. Sainsbury’s Rice Lane is like a different universe by comparison - clean, bright and efficient.

We often pop into our local Sainsbury's café with hungry children and expected this to be of the same standard. We placed our order quickly, but that was the speediest part of the visit. We waited at least 20 minutes - we only ordered soups and two baguettes. When we asked how long they would be we were told they were on their way. Some minutes later the baguettes appeared. They looked like the part-baked baguettes you can buy in the supermarket. They weren't buttered, neither was any supplied, and the beef looked like, and tasted like the processed 'boil in the bag' type. The gravy promised on the menu board was put on the baguette - presumably to moisten the bread. The waitress serving the food had her hands on the sides of the plates - no food hygiene gloves, and I've just had an unpleasant trip to the bathroom! Coincidence? I won't be visiting again.

Went to catch a quick breakfast after waiting about 20 mins to order then sit down waited another 25 mins then asked the lady when is our bacon and sausage roll will be to be told it will be another 30 mins come on so didn’t even get anything to eat as we couldn’t spend over 2 hours to breakfast what a joke needs more staff to speed everything up very disappointed

Friendly service but not much choice available for children. No crisps or choice of juice when we visited and soft seating area was falling to pieces; sofas torn and peeling didn’t make you want to sit and enjoy a coffee. We frequently visit Sainsbury’s cafes when shopping, but this one lets the side down unfortunately.

Breakfast not as good as it used to be as they have removed the big breakfast from the menu so had a normal bacon sandwitch that left us dissatisfied as not much bacon on it. On the plus side my nephew enjoyed his scrambled eggs.

This is a great supermarket with short distance to Cheshire Oaks where you can also shop till you drop. Only issues I have found with this Sainsburys is the traffic can get very heavy leaving at certain times and the car park is not the easiest to get round. There is an argos inside the store which is handy if you want to pick up something there and shop at the same time. The bread and fresh cake selections are amazing and they have a well stocked meat counter where I picked up some amazing fillet steaks!

You get a good value meal here and they make a really nice cup of tea. Staff courteous and attentive. Good hot or cold food at great prices. Facilities are kept nice and clean. Nice place for a quick cheap bite to eat and drink.

Always call in here for lunch every few months food is very reasonable cannot beat for value, nice staff, food always hot

I had a sandwich and coffee here and it was good. However service was a bit slow but there was only one young woman taking orders and making drinks. Nothing wrong with food or drinks.

Popped here for a lunchtime snack. Ham eggs and bacon. Clean cafe, cheap reliably cooked food and excellent service.

Super bacon sandwich & pot of tea for £3.15. Ate breakfast here after spending over £7 for a very poor breakfast at a nearby hotel

Standard Sainsbury's but has the advantage of being next to Cheshire Oaks. Good for cheap snacks when shopping

We went to the cafe early in the morning. It was quiet and very clean. The breakfast was fresh, tasty and cooked well. I had the small child's size breakfast and it was plenty big enough for me, while my husband had the normal size....

Fuimos para ir de compras y decidimos hacer una parada para un bocado rápido. Lo que no me esperaba era para uno de los empleados para tirar mi cena con la agresión de un lanzador de jabalina premio. Il escenario: pedí pescado dedos patatas y...

Visitamos el supermercado Sainsbury'S en Ellesmere Port el viernes 21 de abril para algunos el desayuno calle como nos habíamos alojado en el Travelodge cerca la noche anterior. Estábamos de camino a Blackpool y necesitaba un buen desayuno, abundante tan bien todos tenían grandes sándwiches de desayuno.

Had breakfast here the morning after a a night away on a shopping trip with my friends. Food was god and great value. Just what we needed before we hit the shops again.

The staff were all very polite and listened to what I asked forMy breakfast was cooked nicely but unfortunately my coffee was served lukewarm. It was immediately replaced when I informed a member of staff.

Ordered a childrens meal for my nearly 2 year old child. Menu says 3-10 years. Tiny portion! Veg pasta. She could have had two portoins and im strict on her diet and portions! Our meal was tasteless and im quite sure a microwave meal! Served with garlic bread and salad. Staff friendly and place clean.

Good standard supermarket cafe. Food was excellent and good value. Service staff were cheerful and friendly.

had jacket potatoes .very nice, staff friendly. young man luke serving food to our table was very helpfull.and polite, will go again ,when shoping at sainsburys.

popped in and had a nice quick cup of tea and a piece of cake when we were walking around the designer outlets, just needed 5 mins away from the rush and sainsbury's is just a short distance away. We enjoyed our tea and left. half way around the otherside of the designer outlet I realised I had left a small designer bag with my purchase in it. panicked and ran back to the cafe expecting the worst.To my surprise my package had been put under the counter and was waiting for me unopened and not tampered with.Full credit to all the staff at Sainsbury's cafe thank you so very much you all work so hard and are honest people. Many thanks

Lovely lunch served by helpful and pleasant staff will definitely visit again! Only a short time to wait and food was piping hot.

enjoyed a first class english breakfast here ,well worth the money .the meal was made with quality ingredients .

We were here for breakfast Monday April 11th before going to Chester Zoo.The service was just plain old....slow. Took nearly 10-15 minutes to get breakfast after ordering. We ordered....a bacon buttie, a sausage buttie and toast. There was maybe 1 person waiting for food in front of us so it wasn't as if lots of people were waiting for food. since when was a buttie served on sliced bread?? a buttie is a bun/bap/stottie, not plain old thick sliced bread, that's a sandwich....so I was already disappointed with the wait, and then the food was poor. as we left there was confusion over orders as people were getting the wrong food sent to them, people were coming out asking every table what food they ordered as they had an order that nobobdy claimed as what they had ordered lol......and there was one lad in there with a friend who had ordered together, he never got his food for 40 minutes, in the time he waited, his friend had ate his breakfast and the other lad had to go and complain.poor from Sainsburys

A lovely atmosphere. Great friendly service and did not have to wait long. The staff were so welcoming and conversational, really took time for the customers. Clear tables and lovely and clean

We always pop to Sainsburys when we come to Cheshire Oaks as we always find the staff are very friendly and helpful and the food is cooked well, taste nice and is well presented.

Plenty of choice on the menu from a drink, light bites or full meal. Reasonably priced, freshly cooked. Polite friendly staff, very clean.

Visited the cafe for tea and a bacon sandwich prior to an early meeting. After travelling almost two hours I called at Saintsbury's Cafe for tea and a bacon sandwich, I had limited time and could see that I would be served quickly. The sandwich arrived an the outer 20mm around the edge was dry and totally inedible, the centre was edible and as I was short of time I ate what I could and returned to the counter to make the staff aware of the problem. The assistant said that if I had immediately returned it they could have done something about it, however, as I explained I didn't have time to do that and had to make my appointment. I was told that I could fill in a comments card, a refund was not offered, I had to leave but decided to call the store manager (Tony), I explained the situation and expressed my dissatisfaction again a refund was not offered and I wasn't asked for my details. Sainsbury you really need to nip this kind of poor service in the bud, supermarket financial performance and success will inevitably be decided through customer service. Maybe you are too big to control the customer facing side of the business. What would I have expected; I should have been given a refund, the evidence was presented to the cafe staff and the food quality not disputed, after calling the manager he should have taken my details, investigated further and got back to me, this he didn't bother to do and so I was left with a feeling of having been ripped off and that Sainsburys couldn't care less. This is not the first Saintsbury's cafe review and not the first where problems could have been addressed. It's not about the few pounds but the principle, I paid for food of a reasonable standard and that standard was not met, neither was my complaint dealt with in a satisfactory way. Still annoyed and you really deserve this review.

I visited for breakfast before I began shopping at Cheshire Oaks, the breakfast was very good, it came hot and quickly and the bread was fresh. The price was reasonable, the service was good and the food came very quickly. I later came back for a drink and cake and again the experience and price were good.

All meals catered for here are substantial and of good value. It has a nice atmosphere and the staff are lovely.

This is one of the nicest Sainsbury's cafe's, we only have coffee and cake as we call in on our lunch hour as we work nearby but from looking at peoples orders passing by they always look lovely especially the fish and chips and I always fancy a portion! Nice staff in the café too!

Ideal stop off for a break from shopping, nice cup of coffee and slice of cake. Friendly staff in a clean environment.

Breakfast was substantial and filling, cooked to our specification - nice crispy bacon for me and perfectly pink for my husband - and in a pleasant atmosphere with friendly and efficient staff.Open late for dinners, although with so much choice and value available in the area it did not appeal to us.

while doing a bit of shopping i said to my husband whats for dinner, he said no idea, so i said lets have a look on the sainsbury's menu board, i chose lasagne, and hubby chose wiltshire ham and chips, our meals took 5 minutes to arrive, mine also had the traditional garlic bread two slices, plus chips, it was quite a nice meal, and cost only £4, john really enjoyed his wiltshire ham, [his favourite ] it came with chips and two eggs, nicely cooked, the cost , £5, we have paid as much as £12 in a pub restaurant for the same, all finished off for me with a nice hot cappuchino, and an orange drink for john. an enjoyable meal all round. total cost £12.65, plus 24 nectar points earned and 1 active kids voucher,, value for money, and an enjoyable meal as well, we will be going again.

early morning starts need a good breakfast and sainsburys are always great. I had a sausage butty and a hot chocolate. the sausage butty was fresh and the bread was lovely too aswell as the hot choc. yum!we will be back

We regularly visit this Sainsburys and often have a meal in there, we've always been satisfied with our meals be it All Day Brunch, Jacket Potato or Fish and chips, or a bowl of soup. The food is always piping hot, and very good value. the staff are friendly and the cafe is spotlessly clean.

We always pop in here when visiting cheshire Oaks. You can easily walk to it from the shopping centre and the prices are a lot better than those in the eating places at Cheshire Oaks! We had breakfast here the service is good and the food is freshly prepared and very good. My only moan with it now is that i think you are supposed to clear your own table which to be honest i dont expect to do when i go somewhere for food! So i have to admit i didnt clear my table and it appeared that most people didnt as the tables were in need of clearing! Would i return yes would i recommend yes.