Chatwins - Hoole in Cheshire West and Chester

In terms of ingredient quality - as a chef and baker myself - only marginally better than Greggs. Uninspired and basic selection. Bang average. Just go to Gail's. Same price, massive upgrade.

Breakfast was missing extra items

We paid £3.95 for a pretty awful cup of coffee which came out of a machine, they charged an extra 55p to sit in! Staff were miserable and almost rude. The sandwiches on display did look good but we didn't have any

Ordered at 12 got it at 2.36 absolute joke

lovely food will be buying again , and delivery courier very polite

Too much unavailable by 1.30pm. Disappointing.

Me and my friend needed to kill time and grab a quick bite to eat so chose Chatwins in Hoole. Unfortunately the staff were miserable as soon as we walked in and it appeared to be an inconvenience to them that we wanted to eat despite the fact that they work in a bakery… Secondly, my friend is a vegetarian and there was no sandwich option available for her, so she kindly asked, if it wasn’t too much of an inconvenience, that they could make her a cheese and salad sandwich. There is no exaggeration when I say you would have thought she asked them to lick the floor, but to be fair they did the bare minimum and made her the sandwich…begrudgingly. Finally, I ordered a bap and even said to my friend that I would go and find us a table, at which no point did the miserable lady serving us mention that there is an extra price if you want to sit in nor did she give me the option to choose to sit in or takeaway so I wouldn’t have known. So as I sat down and begun eating, waiting for my friend, she made a point of coming up to me and telling me that I cannot sit in here. I asked why and she said “you can’t sit in here if you haven’t paid sit-in prices you will have to go outside”. To which I replied “I had no idea that was even thing” (because let’s be honest how ridiculous that you have to pay extra for a plate you don’t even keep!). I felt very humiliated as several people were looking but decided to get up wait for my friend, then we swiftly exited. Me and my friend both work in hospitality and agreed as we left that if our customer service skills were that poor we would have been fired. I can’t say we’ll ever come in there again as we’ve been a few times, all in which the staff were miserable but this time they were blatantly rude. As for the food it was mid and luke warm hence the 1 star, I cannot comment on the atmosphere as I was evicted not even a bite after I sat down. Disappointed to say the least.

Tasty food at a decent price. Give it a go.

Original ETA kept being moved back.

One steak pie missing. I’m left without lunch as no time to cook now. Savoury roll cold, steak pie tepid. Normally always ok here

£27.50 2.25 delivery 2,49 service charge so 32.24 for two breakfasts 3 sos one hard egg beans 2 bacon and weird smelling mushroom absolute rip off

What have I been missing all these years by not eating at a Chatwins⁉️ The freshly made Chicken, Bacon & Spring Onion on Focaccia was simply delicious. Great, friendly service as well; modest price increase for eating in. 30 mins free parking if you’re lucky enough to find a space.

Driver was late, came to wrong location and didn’t call. Very displeased

Nice food but very rude staff. Felt like I was an inconvenience to them. Hardly acknowledged me and had a very abrupt manner in serving. Not the kind of service I'd expect at all. If you can tolerate that the food is fine Still consistently rude as if they don't want you to be there two months later. It's a shame because it's a nice location and the food is good

Exceptional Customer Service as always from Chatwins delicious food, and the delivery gentleman was awesome.

Exceptional Customer Service from Chatwins. Always delicious food and Awesome delivery people. My last review gave 4 stars but i pressed for 5 🌟

Exceptional Customer Service as always. Delicious food and the gentleman who delivered the fodd was really awesome.

Exceptional Customer Service as always from Chatwins, delicious food and Exceptional Customer service from the Fantastic delivery gentleman.

Great bread, pies, pasties and cakes

Order things from there as I'm bedridden one of the assistants I think her name is Katie is always very pleasant and helpful when I ring.

Great little cafe, sausages on the full hit breakfast bap were absolutely delicious. You should sell them for home cooking.

Exceptional food and service every time! Even down to the packaging and presentation. Hands down best place around

Wrong items delivered. Coronation chicken, gross.

Friendly staff. Clean seating area and toilet spotless. Can get busy at mealtimes.

As usual, the Savoury Roll was good, if a bit squashed under the bap. The bap contained cooked onions ,not mentioned on the site, which i had to remove. There was too much cranberry sauce and stuffing which overpowered the turkey and made the bap too soggy.

It said driver at restaurant for 45 minutes, they forgot the onions on my sandwich, the food was cold and the coffee too, the bacon was burnt and hard. I only chose to order because it said 15-30 minutes delivery but it then took an hour and 15 minutes

Delicious breakfast… highly recommended

Lovely wee spot for a bite of lunch

Will never go here ever again and I live 5 minute walk away I walked in nobody waiting as I'm stood there being ignored by ALL members of staff when noise goes off for just eat machine member of staff who I think was the manager said wow this is a big order I'm still being ignored then a lady walks in stands next to me for 2 minutes then walks over to cafe side I'm still being ignored then after another couple of minutes a young member of staff walks out the same lady dealing with just eat order asks her to serve lady who had come in after me young staff member comes back says she wants a bacon batch which what I wanted if I'd been asked nearly 10 minutes earlier only to be told all the bacon is for just eat order which came in after I was waiting at this point I said this is a joke and WILL never go back there surely you look after customer in shop as to someone who books online so never again will I go to ANY chatwin shop

Order through just eat bacon batch n onions it arrived cold and rock hard burnt to a crisp onions batch itself dry .How csm you send out disgusting food don't bother wasting your monet

Bacon Rock hard and cold disgusting how can you send out such burnt food

Amazing food and delivered early which was a bonus 🤩

Food good as usual. The rider got lost by following the post code instead of the directions I included with the order but the hot food was still hot.

Tasty hot food delivered on time

Order not received. Website says order was delivered at 12.37. This didn't happen.

Half order missing. Absolute joke

Ordered via Just eat. Half order is missing. Called Chatwins who said ‘yeah the rest of the order is on the counter, just contact Just Eat for a refund.’ Ok thanks for that, I didn’t want to eat anyway. Made up to have paid £4 in delivery and service charges for a Coffee. Great value.

Drinks warm not bin near a fridge still not got refund from previous order missing drink

Asked for a brown toasties, got a white batch, Had to have it remade

Fab bacon batch quick delivery

Exceptional Customer Service from Chatwins and delicious food. Really lovely delivery person too. 😍

First time ordering from here! & I've got to say it was the freshest, most tastiest salad I've ever had!

Very pleasant, friendly driver.

Tasty food, delivered fast to the same quality as when I go instore!

Always deliver hot and tasty food

Quick delivery and food was excellent

Tasty bacon & sausage batch .delicious cake thank you definitely recommend

Really hit and miss. Always seems to be only one member of staff serving despite there being several others around not doing very much, this result in long waits. Food is always exceptional quality however the sandwich you get varies hugely depending on which member of staff has made it. Both sandwiches ordered today were so sparsely filled that unfortunately I don’t think I’ll be returning.

3 staff on at 10am on a Wed. No greeting. No smiles. The wait was really long. No breakfast menu on view. Dirty floor. 1st and last visit. Very expensive.

Amazing bacon sausage batch definitely recommend all arrived piping hot

Great service and food. Thank you

Lovely driver such a nice guy always happy. And lovely butty x

The bacon was hard, (microwaved?) and inedible. The egg was broken and hard. I had the same order last week and it was delicious but this week, well never again it was not up to standard and I'd say it was yesterdays bacon reheated.

Lovely bacon batch and bacon and sausage absolutely perfect, thank you

I didn’t receive a sausage roll that I ordered

Potion size in sandwich poor. May as well just be eating bread. Staff constrained by head office with portion sizes. Will not return as there are better portions at other cafe and sandwich places in Hoole. Staff are friendly but have their hands tied.

Had a turkey wrap was absolutely delicious could of done with a bit more Gravey maybe in little pot so you can add it yourself was so nice though

Missing 1 sausage roll everything else good

Yet again Exceptional Customer Service from Chatwins delicious food and the delivery person was fantastic.

Very nicely presented cafe and clean! Asked for a breakfast but was told i can but only on a barm. My breakfast barm came , the egg hard and it was cold.

Love chatwins the food quality is great. The breakfast sandwiches are amazing always plenty of filling the staff even read my note to slice the sausage 👍. cakes and Danishes are to die for . I recently ordered for myself as a treat and the driver picked up my Danish but did not deliver it nothing to do with the cafe ,but when I called the help I received from the staff was fantastic could not have been better 👍 . Keep it up chatwins 🤤🤤🤤🤤👍

Visited this cafe week last Wednesday with two of my good friends. Have to say it was shockingly bad to see the toilets in such a torrid, unhygienic state. There were that bad my friend could use them, plus absolutely nothing available that is gluten free - a very poor experience.

Exceptional Customer Service from the lovely delivery gentleman. Great tasty food.

Food is superb good quality 👌 😋

Awesome cafe. Great cake choice

Arrived on time piping hot at last a delivery from here thats edible

food was cold and they gave the wrong things.

Got given the wrong thing by restaurant

Ordered a vanilla slice got a cream cake my daughter eat she was rushed to hospital the cake was covered in nuts under the iceing 2 days later got through to manager who eventually refunded the 2.50 but seriously shocked

I didn’t receive my full order, so quite annoyed.

Wrong cake delivered not happy don’t want it want refund

Absolutely disgusting missing items staff ignored phone no refund why should I pay for an item not recieved

Missing the main part of the order I've basically paid for 3 cream cakes to be delivered because they have forgotten the wrap! I give up

Some of the ladies who work here are so passive aggressive! It’s like they’re annoyed they’re having to serve you at all. There’s one that storms around and huffs and puffs and when I came in a Christmas she threw food at the wall “aiming for the bin”. She was also exceptionally rude to a very elderly lady a few days ago which prompted this review. The lady walked to the front and asked if she could sit down and order, the poor woman was barked at to get in the queue and another customer even offered to order something for her to help. I don’t really know what to say, normally it’s customers who are the rude ones. 3 stars because the turkey sandwiches and steak pies are always on point. It’s the manners that are missing.

You are just not allowed to relax here. I bought my stuff, then sat down. Staff member comes up to me to say it costs extra to sit down. I wasn't told this at the counter and basically got told to leave. I wasn't even offered if I wanted to pay the extra which is what really did it for me. As Chatwins is in Hoole, or 'Notting-Hoole' as it is locally known as, people do expect more when it comes to customer service. This is why I contacted their Head Office with my concerns about customer service in here and I simply just don't go in anymore.

The most expensive saussage roll I have ever had! I ordered a pork and APPLE slice and there was not even a slither of apple, very dissapointing given that I have bought these a lot in the past and they used to be so delicious. Also, It was burnt and dry on the bottom - not impressed

Burnt sausage s fatty bacon disgusting for price you charge

Tasty sausages & bacon batch gorgeous cakes quick delivery

The turkey batch with stuffing is fantastic

The sausage roll was so good I caught my girlfriend doing a dance in the kitchen after she took her first bite

Yummy food lovely delivery guy quick delivery

Excellent toast 👌. Excellent service.

Great pie and eclair. Good coffee. Very friendly driver!

Asked for sauce - no sauce delivered - unhappy office !

Good, but expensive for what it was.

What’s the point of leaving a note for a restaurant when it’s not even acknowledged

Lovely location and premises. The food is way above the quality you'd usually get in similar places. And the staff are lovely - welcoming and friendly whilst also being very professional. Highly recommended.

Got wrong order last time just eat refused to refund so asked for the butty to be replaced with this order and was ignored

Got the order wrong. Item missing so have effectively been over charged for the food.

Tasty food arrived piping hot definitely recommend

Chatwins! I’m back! Absolutely loving your food whilst pregnant. Quality food every time, amazing

Lovely buttys from there. Nice staff. Hot an cold food to choose from very clean. Sit in or take away.. has decent coffee here too. Wheelchair access. Next to othe shops.. free parking is limited . Altho a pay car park is just through the alley way.

Wrong item recieved bacon butty ordered sosage 🫤

Good bacon bap. Generous amount of bacon in it. Asked for a brown bap and brown sauce and that's what I got 👍

I had the turkey carvery bap-delicious! It was Thanksgiving in August!Then a fruit danish for dessert- it was Christmas in August!

Delivery time was moved 2 times. What's the point in giving a time if you just keep changing it as you please.

Delivery driver came twice with the wrong order. I was finally left with only two of the three items I ordered. So one of us had no food. When speaking to the restaurant they told me they couldn't send the order again and that if anything was missing the driver must have taken it. If I wanted to resolve the issue to contact just eat directly, which I did and they refused to refund me the money for my item I didn't receive. Absolutely terrible.

Terrible service. I’ve been a few times now and each time I think “why do I come back!?” One member of staff loudly shouted “the cafe is closed” (despite their hours indicating otherwise) while I had a sleeping baby and just wanted a cake and a relax!

Nothing has been delivered ?!?!

My food never come were is my food