Chatwins in Cheshire West and Chester

Lovely friendly service and very good food! We bought food to take away and would certainly recommend Chatwins in Chester.

I went to this establishment today (1.10) for some lunch. I kindly asked the worker whether the sausage rolls have dairy in them (as I have an allergy). She snapped her heard around and with the WORST attitude ever and a slightly raised voice she said to me “I can tell you they are not vegan that’s for sure, if you want anything vegan you can go next door to eat”. I stood there for a moment in shock at the rudeness I had just received and politely replied “I’m not vegan or asking if they are vegan I am asking as I am allergic to dairy” she then looked shocked and slightly embarrassed and then printed the allergen sticker out for me. I then asked for a plain ham sandwich with no butter as it says “choose your sandwich” on the sign behind her and she again rudely says “ the only sandwich we have made are cheese, you can have that”. I politely bought my drink and left the shop very unhappy.

I have visited this delightful venue several times recently as it’s located directly opposite one of our newest customers Located in the vibrant and enigmatic Hoole village area of my beautiful and beloved city of Chester , Chatwins is a bakery and restaurant offering a appealing selection of pies , rolls , pastries and drinks all prepared and presented in a clean and appealing restaurant to dine in or takeout All my dishes have been delicious and tasty and I have enjoyed everything My colleague Freddie joined me on my latest visit as his firecracker roll was apparently delicious A fine companion amongst a vibrant and diverse community of independent venues in this village within a city community Highly recommend

We ordered a fully loaded breakfast bap and a sausage and bacon bap. Both were delicious with really good quality sausage and bacon. The service was very friendly and the coffee good. We will be back this week while we’re here in Chester

The absolute worst service I have ever experienced, I was the only customer waiting at the counter and yet the glum looking staff member did her absolute best to ignore me, she went as far as walking past me looking the other way ... BIZARRE!!! The food is ok but if the staff can't be bothered just go anywhere else. I was so annoyed I messaged the head office and received a bog standard reply as they don't really give a toss, a quick look at the Google reviews will tell them there is a issue with staff. The older female who works there must have a very unhappy life and I wish her all the best in trying to find a smile for her face and she realises it's not the customers fault she's stuck in a job she obviously hates.

Very bizarre experience!!! We have called in here a few times when we visit Chester and have a coffee and breakfast barm, there are normally a couple of young girls serving and even when it's busy they are courteous, efficient and manage a smile. Today there were two older women behind the counter, one of the "woman" we have seen in here before (she never looks like a smile has ever troubled her face) We won't say they worked here as we saw very little work, I was the only person at the counter my wife sat at one table and only two other tables were occupied, one woman looked in our direction and then slipped behind the screen (weird behaviour) and the other stayed at the top of the shop making an effort NOT to make eye contact! We assumed they must be busy preparing food for the occupied tables but both tables had food and drink!!. After a few minutes the remaining woman walked down the shop to where we waited but avoided eye contact and never acknowledged us! NO "I'll be with you in a bit" NO "won't be a minute" NO smile, NOTHING! she looked the other way and made a show of moving some trays around and not making eye contact!!!!! Another customer walked in took a look at her, turned to his wife, rolled his eyes and his wife signaled for him to leave, which he promptly did shaking his head!!! I waited another minute but feeling awkward signalled to my wife to leave and promptly did. What am I missing? Is this some sort of "faulty towers" experience? Or is this one of those businesses that don't need customers? Walk across the road to "Starbucks" or walk up the stairs there is a café above "pandora" and the staff are happy to serve.

Came here for breakfast with my wife this morning and what a lovely little place with a homely atmosphere. Loved the doorstop toast. 👌🏻

No hygiene. She made someone’s egg and sausage sandwich. Then grabbed our desserts with out washing her hands. Also she egg on one of hands. Wouldn’t be going back !!

Staff were chatting and ignored me. Another customer walked out at this point. Then when they did notice customers because a family walked in one server said that they did not care who was next. I walked out and won't bother coming back. You have a lot of competition and should not be so complacent about customer care.

Not the best; sausage rolls are fatty with grissle; £4 for a bap ...nothing special... I bought a white loaf and it was hard and tasteless Amazing what a reputation can make people think they are getting good grub. Bring back Sayers ! I would recommend Greggs the bakery all day for value and quality. Just my opinion !

Although I have given 5 stars and we visit here each time we come to Chester I have to say it's a shame they haven't, as yet, reopened their upstairs area and toilets because there are only 4 tables in the shop area and sometimes we have to eat somewhere else which is a shame. It's been like this now for a long time and it's a shame they haven't resolved it. They must be losing quite a bit of custom.

Saw this place in passing. Good choice of sandwich options - can include extras. A bit of queue with only a couple of staff on, and limited seating area downstairs. Although, good customer service, and rather nice food so I would go here again.

Rubbish, stood at the counter waiting to be served for over 10 minutes with no acknowledgement so sacked it off. Rude staff

Food is excellent. Unfortunately the staff don't serve or take customers seriously... they are too busy hiding around the corner playing with their phone and take turns coming out to actually serve. After I sat down, their were at least 8 customers waiting and no Staff available. I watched this for over 1/2 an hour and left... totally disappointed Get your act together Chatwins.... maybe put a camera where staff try to hide 👍🏾

Dropped in for lunch, staff happy & friendly, service with a smile 😁

Absolutely amazing little bakers and cafe !!!! Excellent full breakfast - quality and quantity 😋 The staff go above and beyond for all their customers - what a joy to see ❤️ They are the beating heart of this little community- highly highly recommend Couldn't leave without some cakes and pies for the journey home What a fabulous place xxxx

This is about chatwins In sandymoor Runcorn. I like the bakery products but will no longer visit the shop. Like everyone else they are now dog friendly. It is not hygienic to have dogs in where food is being cooked. One of the staff also came from behind the counter to give a dog some of the meat from the counter then went back without hand washing.

Staff were all out in the back and I had to shout to get their attention. Food came lukewarm, sausages were cremated, bacon rock hard, egg overdone and the toast came smothered in butter. Food looks like it has been left out all day and clearly not at safe temperatures !

Usually get our bread at Westminster Pk Chatwins. This time my brother got it here. I asked if he could get 3 loaves farmhouse bread. Came back with it could see straight away that it had been sliced at least the day. Automatically stale, but absolutely thick white stale bread in packaging that would never keep it fresh. Absolute rubbish especially going on the price. They said it was fresh it was not at all. They slice there and then at Westminster pk on the day you purchase it and there is a huge difference to this. It is appalling to even sell this.

Been going here for over 10 years. Never again. It's now sadly a total rip-off. £6 for a bacon on toast. When previously (and at other branches) it was always u der a fiver. Appalling attitude and service from the staff and as for the "manager", she needs to wind her neck in and learn what customer service is about. Absolutely discusted.

Appalling service from an extremely abrasive woman who clearly has no manners and no idea about basic food hygiene- avoid this place go to Prêt or Starbucks instead.

We are Regular Customers of Chatwins, that was Ray's. I purchased 3 Steak Pies, they were Absolutely BRILLIANT, Very Tasty, & Well filled Pies! Definitely well worth the Money! I would Highly Recommend them!

The food was excellent. I got the cheese and onion pasty as well as the beef pasty. There really, really good. I highly recommend going here.

Worst service ive ever had..3 people walked out behind us after not getting served quick enough.. poor never again

This place has declined, I went here 5 yrs ago and the food on offer was plentiful and cheaper than Pret. I regretted not going to Pret after paying as I would have got a better sandwich in there for the same price or cheaper. My cheese and onion bog standard roll was £6! £6 for something you'd get from a workplace sandwich man for £2. Not even any salad or garnish, the upstairs was closed too.

Very poor indeed, order all wrong even when it was corrected it was wrong.Overpriced,stale and poor service.AVOID.

Had the turkey carvery sandwich, was mainly fat and skin, very disappointed, won't be going again. I walked abit further on and I saw some lovely eating places so I was annoyed with myself for going in

First visit and thoroughly enjoyed it. The food was excellent and the staff were delightful. There isn't a great deal of space available for dining in but we fell lucky especially having our special needs son with us in his wheelchair. The loaded batch are fantastic, sausage rolls and sandwiches, oh yes and the cakes and not overly expensive we will definitely be going back.

Unless you're happy to be served by the world's grumpiest and slowest staff then don't bother, walked in with a cheery hello for Karen to greet me with a face like a bulldog chewing a wasp, all 3 staff were then in the back and we could hear them moaning about how 'its not working'.... maybe start with serving your customers. We took the last 2 sausage rolls and then they decided to put more in the oven...maybe think ahead before you run out. Food was ok but the meat is dry....could do with gravy! Over priced for what it is, don't bother!

Unless you're happy to be served by the world's grumpiest and slowest staff then don't bother, walked in with a cheery hello for Karen to greet me with a face like a bulldog chewing a wasp, all 3 staff were then in the back and we could hear them moaning about how 'its not working'.... maybe start with serving your customers. We took the last 2 sausage rolls and then they decided to put more in the oven...maybe think ahead before you run out. Food was ok but the meat is dry....could do with gravy! Over priced for what it is, don't bother!

Lovely door step toast and tea. Friendly staff. Only problem not enough seating as upstairs seating closed.

Great place for breakfast full fryup bap coffee was very good. Staff were very nice friendly and personable. Lunch roast looked delicious too

I pop in every week for a fresh sandwich. Always greeted politely and food is spot on. Can't really fault it.

Food expensive and just about ok but despite paying extra to eat in, we were denied access to the toilets because they were closing in 20 minutes. They need to have a hard think about customer service rather than what make life easier for the staff. I’ll be going to Greggs in future.

Wish I had read reviews before visiting. Waited ages to be served. Meanwhile regulars came in and were served before me. I was told the prices were higher than those displayed to eat/ drunk in. Surely the priority should be eat I customers then? The whole set up was just not there. No customer service.

Decent offings for most. However, its bit behind the times. No milk free options even for the coffee. On the plus side the carvery baps are lovely

One extremely rude woman who shouldn't serve people as she has no customer service skills, tutting and rolling her eyes as we ordered,served our food on dirty plates, got funny when we asked for clean plates, didn't clean the table before we ate, when I took our Copenhagen slices back and asked if we could choose something else as they had hardly any jam filling and they weren't the same as what they used to be, she was rude again, luckily another woman who actually has customer service skills intervened and kindly helped us, we selected another cake and there was no problems. Shame you employ people like that first lady, as it ruins people's experiences and gives your company a bad reputation. She shouldn't be customer facing at all, shocking and embarrassing

I asked for 2 slices of bacon on one slice of toast to which the lady rudely told me it will have to be classed as a bacon toastie at £6 so a cup if tea and this ridiculous concoction cost me £8!! I was embarrassed for her! Stay away to avoid being robbed in broad daylight!!!

Food is very good and place very clean but wow staff need improvement

Having politely ordered a meal with twenty pound, we eventually received half the meal and were then asked to pay again at more than the board price advertised for the second part of our meal which arrived undercooked with a contemptuous attitude from the young girl serving in front of a busy queue. If you want to be publicly humiliated, overcharged and almost poisoned with the food, this is the place. ZERO STARS. Simply awful in every way.

This shop I usually have no problems with at all until today when I called in for a savoury roll and 2 pork and apple slice.the pork and apple slice I had was full of fat today.was not enjoyable at all.

Excellent service pork and stuffing barm given plenty of crackle with it bought sausage rolls to take home very good

We visited the Chester branch on 14 October 2022. We were very disappointed that having paid extra to eat in, upon request there was no toilet and staff were quite to the point and unhelpful about this. As someone with MS, we had opted to eat in because of the need for a toilet. We didn’t order cakes etc & only had our hog roast baps & drinks & left. We then went to a high street chain for cakes & the all important loo! We generally go to the York Roast Company which has a loo & is just a short distance away - we will be returning to them, & won’t be revisiting Chatwins.

Their food is amazing although they don't allow you to eat in after 40 minutes before closing time.

Decent bakery. Their savoury stuff is great (pies, etc), but the desserts and cakes are strangely unpleasant.

Went this morning old lady making my food handeling my food and cash at the same time no car or thort into prepairing my food I’m not even going to eat it now won’t go again after 5 months of not going for the same reasons scruffs

Gorgeous. Perfect place to start the day while being a tourist of Chester and its surrounds.

Bakery looks lovely, however, coffee shop side was not very clean and I couldn't believe they did not offer alternative milks so I had to sit with my friends without a drink!

Great service, just picked lunch up for us and Dogs after a long walk in the meadows before we head home to the Wirral, lovely fresh chicken salads well packed, wood woof woof loved the sausages 👌

Visited today for takeaway. 2 other people together waiting to be served. We waited behind them and at that point assumed they were in process of being served. 4 staff members on behind the counter, not acknowledging any of us. The older man in front...

Ordered 3 times off just eat. We work in a business in chester and have about 10 mins for lunch all 3 times items have been missing and I've had to get refunds from just eat. I can understand things can be missed but the ticket has been ticked that all the items are in the bag. Such a shame as the food is lovely from chatwins but staff letting this one down with incompetency .

Looks clean from the outside but there it ends. I found the food Very expensive for what you got (which was not a lot) and the food quality was not that good. I left most of the carvery bap and most of the coffee of which I found to be very weak and left to eat somewhere else. Wrote if off as a bad do. Find somewhere else.

Called in today for some lunch with the family. Barely any tables downstairs as upstairs was closed for some reason at lunchtime. Wife is coeliac but server said they didn’t have anything Gluten Free (really?! It’s 2022 and nothing GF…). I asked for the Roast...

Really liked this place on a day trip to Chester today. The food was great and the staff were really friendly and helpful. Definitely recommend.

Great selection of food for good prices! Everything was incredibly tasty and the staff were really friendly

* Nice service * Tasty coffee * Warm inside * Decent price

Big deception. We ordered egg baps with extra turkey. after, they reported that they had no eggs, they suggested replacing them with chicken. in the end, they brought us baps without an additional portion of turkey, only with chicken. however, we paid more than we should have. bad experience.

Great food but what on earth Bacon sandwich plus ham sandwich meal deal £9.25 !!!!! That is extortion at the highest level !!! That means your meal deal is £5.75 ?? Really ! Love visiting you but I’m sorry I will not be coming again...

Awesome place, great range and the best Mince Pies anywhere

Firstly, this place is not cheap, but the quality is fantastic. If you want cheap, go to Greggs, if you want quality come here. We had the carvery roast pork roll, which was fantastic, and the crackling was the best I'd ever had! The sausage...

Sausages were warm. Could have done with more sauce. Legal Scottish tender was declined which is appalling.

Popped in for lunch, a prawn bap and tea. There was a fair amount of choice. Decidedly eat in. Only option was to sit in the window area where there is three tables. The area around the table could have never better cleaned. Service was...

My go to replacement for "Birds", always great quality and service

Some of the best cakes I have tasted and friendly staff

I would never, ever recommend Chatwin's to someone with a disability. I recently attended and requested to go to the toilet (I have a serious medical condition and needed to go urgently) however the manager refused and stated they were locked! This is despite the...

Lovely safe surroundings coupled with an array of delicious sweet and savoury items. I opted for the danish vanilla and savoury sausage roll both of which were delicious. Our little one had the chocolate brownie half of which was on his face!

Manager needs to have some customer service training Visited in the morning, asked server for a black American with some hot milk on the side, which was a reasonable request and one that he was doing until the manager decided to ignore our request and...

They should accept cash as well as debit cards

Today we de died to go for breakfast at Chatwins in Norhgate Street Chester the atmosphere was good and the place is clean and staff friendly and well presented with gloves being used and tongs , the only thing we weren’t happy about at all...

A lovely place to stop for a latte and a bite to eat. Light bites, sandwiches, I highly recommend the tuna baked potato, and nice desserts too. Very relaxing cafe, staff are very friendly and welcoming, good service, and value for money.

Cakes are fab and 4 for price of 3 to takeaway

Tasty food plenty to choose from all freshly cooked a very popular place we aim to visit when we are in Chester. Pork cracklings amazing

I strongly recommend both Chatwins and Gerrards to my American undergraduates for lunch. They love both but tend to come to Chatwins more because of the seating. I often hold office hours here or bring work and find it excellent for that purpose. The quality...

Lovely hot Beef sandwich nice friendly service from the boys upsatairs

Lovely cake and coffee before the journey home.

I came in for breakfast whilst having a stroll through Chester. I ordered eggs, bacon and a small americano which took 25 minutes and cost £6.10. The place was only 1/3 full... The food was perfectly lovely but not special in any way and the...

A clean, bright cafe with either downstairs or upstairs dining areas for eating in. From doorstep toasts to full breakfast. You have a choice of takeaway too.

I called in for lunch and decided to have the festive turkey sandwich. The bread was fresh and the filling was excellent. The cafe was very clean and the staff were very professional and friendly.

I visited today and chose to sit upstairs at chatwins.Its such a really lovely setting, very clean and cosy. Chesters hidden little gem for sure. I decided to opt for their full English all day breakfast and was not disappointed at all, was hot and served quickly with a smile despite it being a busy time of day. I was even offered free extra beans as I'm not a fan of tomatoes. Whilst tucking into my meal I couldn't help but notice a visually impaired lady had come upstairs with her guide dog and what I witnessed was nothing more than brilliant customer service as without any delay the manager or at least I assumed so,went straight over to her table and tactfully asked her if she required any help and took her order seated and then brought it straight over to her with all the cutlery. I've personally been in many shops and coffee shops and have never seen staff acknowledge a blind person let alone offer to go through the menu and help them in this way before. Sorry for the protracted review but it absolutely warmed my heart to see. Good ole fashioned genuine customer service.well done whoever you were.x

4 of us went into Chatwins, Chester on Saturday with the intention of ordering soup for lunch. Soup was ordered but we offered up Scottish banknotes to pay which were refused. Staff were apologetic but a note on the till had said not to accept Scottish notes, issued by management. We informed them that a notice should be placed in the window stating “No Scottish currency accepted here” then we wouldn’t have gone in and both staff and four females over 65 would not have been embarrassed in front of other diners. This is 2019! Shops and our hotel accepted them but not Chatwins. It will look good when that poster goes up. NO SCOTTISH BANKNOTES ACCEPTED. Don’t worry Scotland accepts English notes, tourists are very welcome anytime.

Warm inside, staff very friendly, food loverly selection, and special festive menu, clean facilities 👍👍👍👍

Bit disappointed with my meal. But coffee nice and l would go back.

Friendly service and great food. Enjoyed a Mocha and bite to eat whilst relaxing with friends.

Upstairs at chatwins. Had the full English breakfast which was absolutely gorgeous. Don't like tomatoes so asked could they be left off and to my surprise was offered extra baked beans as free replacement..now that's customer service for you. Lovely setting upstairs and very clean with such friendly staff. Whilst eating my breakfast it was really nice to see the staff thanking customers as they left, totally makes you feel your custom was much appreciated. Got this breakfast at 3.30pm too as it's apparently offered all day, happy days. As you can see from my picture I thoroughly enjoyed it...thanks guys and I will defo be back. Quality bacon sausages and if I'm not mistaken Heinz beans...you can really trust chatwins for quality

Llamé al piso de arriba en Chatwins para tomar un café muy necesario en una noche de invierno. Pidió un solo disparo Americano y pudieron hacer esto por mí. Otros lugares que he visitado no tienen idea de cómo hacerlo, así que me quedé muy impresionado. Tal amable personal profesional. precioso entorno arriba con música fácil de escuchar y muy limpio, incluyendo sus modernas instalaciones sanitarias. Será un habitual de aquí en adelante. Muchas gracias.

We visited on Sunday, and the poor staff were so totally overworked they could barely take orders, clean up and get the next lot of food out in time. They were very friendly, so just felt sorry for them really.

Roast baps are over priced and very dry. Meat was dry and limited to one extra. Would not recomend.

Food was terrible neither my wife or I could eat it

We had breakfast here a couple of times during our stay in Chester as it opened earlier than some other places nearby. Good quality for the price. Nice seating area upstairs too. Very pleasant staff too.

Went here twice in August. Excellent and friendly service. Asked for no cucumber in my salad and they honoured my request. Very good choice of eats.

I called in here as they opened on Sunday 1st Sept, was amazed to see 2 dirty tables straight away and food on the carpet where I was sat, also it looks more like a tatty sandwich bar now, and order at the counter, what happened to waitress service. Sorry I won't be back.

Called in for a sausage bap and a coffee £6.40.

Called into chatwins chester and sat upstairs.really nice setting and very friendly staff. I opted for one of their sandwich options and omg wow.Trust me tasted even better than it looked and it looked amazing.Please pass on my gratitude to the food team yummmy

The food was delicious but what impressed me was that if you ask about allergies they will print off the list of ingredients and allergens by pressing the relevant button on the till. So if you are not sure about a particular cake you just tell them which one and they will hand you the printout with all the info on for that product. Made it so much easier.

My husband and myself have been visiting Chatwins in Chester for years and have always enjoyed good food in a nice clean environment. Just lately thought the standards of cleanliness have gone downhill, as have the portion sizes and quality of the food. My husband had a Ploughman's lunch on Sunday and one of the main ingredients, the cheese, was not much more than a spoonful of grated cheddar. Very disappointing. The staff are lovely but they forget to bring cutlery, forget to fill up the cutlery pots at the counter and usually run out of the food we ask for. Also the tables get cleared but not wiped - why not do the two things at the same time? The toilets are grubby and need a good clean (walls and floors included) and if you take a glance into the kitchen you can see that there is dirt and debris in there as well. The chairs upstairs are now all stained and the whole place has gone scruffy. I doubt we will be going back there anytime soon.

I experienced nothing short of exceptional service from Elaine, one of the staff at Chatwins in Hoole, this morning. She was warm and friendly at the counter. Served me promptly, even giving me extra scrambled egg on my toast! She then could see I was using my phone and offered me the wifi code without me prompting her.

Great service cakes are fantastic 5☆

Love their premium steak pies (but not the sausage rolls)

Popped in for some lunch and had the egg on toast.opted for the extra toast when asked...I mean hey why not. Lovely toast and dippy eggs. Lovely thank you

Wir waren für einen kurzen Lunch im Chatwins. Alles hat wunderbar gepasst. Der Service stimmte und das Essen hat ausgezeichnet geschmeckt. Ein Tagessuppe und ein feines Sandwich zu einem fairen Preis.