Sainsbury's Cafe in Chelmsford

Have to say this is not a good advert for the contract caterer Ellior, if this is the best you can do hand back the keys and allow another company to run the coffee shop in Broomfield. This is my second visit in two weeks and can only confirm it is worse and not something I would want to use again. Caked in counter not programmed in the till so three operators to work one till whilst the queue grows is unbearable when I finally sat down noticed two ladies on laptops with Ellior logos meeting, hopefully they were working out how to program the till either way this whole cafe concept needs a major update and send in a team from head office to sort it out. I can't believe this is the flagship cafe in this giant hospital on Broomfield. I would not use this if I did not have an alternative to sit down whilst visiting the hospital. P.s. don't order the millionaire shortcake or the salted caramel muffins unless you want the service to stand to a halt ....

Freezing cold. My bar at home better stocked. Cocktails taste like ass. Seriously gone downhill in the last 2 years. Ordered 1 round, then left ! Half the seats also gone.

We were staying in the hotel and this was the night of the Queen's funeral so we decided to 'eat in'. They only had one chef in the kitchen so it took a long time for our meals to appear. They did warn us when we sat down but it would have been nice to be told when we booked the table when we checked in. Food was nothing special but nothing to complain about either.

Word of advice, wait until the customer has left before you start moaning and slaging them off. Had a terrible experience at Chelmsford John Lewis perfume department. Not only did I any many others have to wait for assistance because you was chatting to your colleagues for a long periord of time. One second after we left you were moaning to your colleague about us, all because we asked a few questions about the purfumes; which I thought was your job. Very unprofessional. This was an upsetting experience. We will not be returning.

Buddy is the best! So attentive! Constantly making sure everything was okay!