Sainsbury's Café in County Durham

The reality versus the hype ! This rank cold coffee bore no resemblance to the glossy photo. It was undrinkable. It is NOT worth £3.

50 minute wait for a meal... Asked the staff where our food was, got told "I shouted there was a 20 min wait before". A bit of a difference between 20&50 minutes. Typing this review while waiting so wait time will actually be longer than this... Food arrived straight after this review. Portion sizes were abysmal... No salt available. The sausage and chips we ordered came with ONE sausage & 7 chips 😂 not coming back here

After waiting over 25 minutes, this is supposed to be a BBQ Chicken burger!. Surely this against the Trade Descriptions Act, no chicken burger, just 2 over cooked chicken nuggets with a single dollop of BBQ sauce. All for over £6, never again. Shame on Sainsbury.

I had breakfast in the cafe, great food at a very reasonable price, nice environment and good staff

I ordered Jacket potato with tuna and sweetcorn. A small potato, wilted salad leaves and there was more mayo than tuna. The worst meal I've had from here 😡 The cup of tea was ok

The worker Dan, about 6 foot tall and quite a big lad, looked about 18, he was very rude and told me and my wife to eat somewhere else and then spat in my coffee

Sainsbury's cafes used to be so good - they used to do items like bacon sandwiches with loads of bacon on big slices of white doorstop bread. Then for some reason it all changed a few years back and has got progressively worse since then. I went in for some lunch on a Saturday afternoon a couple of weeks ago - at 1.30pm on a SATURDAY there were only 2 other tables taken so it goes to show the reputation for this cafe is well known. Despite this there were quite a number of tables with dirty cups and plates where they hadn't been cleaned away. This seems to be the case every time I come to this cafe. I ordered a coffee (was decent as served to me immediately) and some food which took an age to arrive, bearing in mind they weren't busy, and was lukewarm. I left half of it. Last Saturday I tried M&S cafe in the Arnison retail park instead, and the place was completely full. Maybe just go for a coffee if you want a break from supermarket shopping, but avoid the food menu, I've given it too many chances and nothing changes.

Totally disgusting cold dry chips and soggy toasty with no taste. Won't be eating here again!!!!!

Not even worth the one star, absolutely dreadful, the foods absolutely vile, hospital food is better

Jacket potato cold tuna mayo filling like water couldn't find a piece of tuna and a half bowl of lettuce not good at all

We have been to Sainsbury's cafe at the arnison at Durham today .we had fish and chip which was uneatable absolutely disgusting ,the chips weren't cooked properly and the fish Wasa cheap and nasty frozen triangle ,I only gave a one star rating as I couldn't go any lower ,total waste on money ,please don't eat here !!!!!

My other half Ordered a jacket and it came out cold i ordered a fish and chips the chips came cold and not fully cooked if i could give negative stars i would. Do not recommend eating here at all

Ordered a kids meal and a jacket potato which arrived as one meal on the plate ??? Finally got the order replaced it still wasn’t right but by now we were sick of waiting. The kids meal was cold unappetising and bland. Wont be visiting again.

Went this morning ordered a hot turkey and hot beef baguette to be honest they were not hot they were luke warm and the turkey was disgusting I didn't eat it and the staff were so slow from ordering it took another 15 minutes to get our drinks this was before 12 it's the first time we have used the cafe it will be the last I am a Sainsburys advocate well no more ì expected more but what a let down I think the gentleman on the ne t table who was just having a drink described the food as muck on a truck to be honest he was right

Excellent for a pot of tea and a Bigger Breakfast

A typical Sainsbury's cafe. Reasonable prices and helpful staff

It is Sainsburys what the hell do you expect. 30min Wait for luke warm food, It fills a hole and it is handy with it being in Sainsbury's. At least the coffee is nice. Very busy from time to time with all the grannys having a day out.

Having left a previously very favourable review something horrible has obviously happened somewhere along the line. As having revisited for the first time in 6 months we were thoroughly unimpressed. Firstly, the queue was absolutely huge when we arrived at 11am, so hardly peak time, and yet they only seemed to have one member of staff actually taking orders. The young woman was very obviously barely coping with the workload and the queue only got longer once we were served. Next, once ordered our food took way too long to be brought to our table. We only ordered two warmed paninis so it wasn't exactly a complex meal that needed to be prepared. Finally, the food itself was very lacking. As the photo shows the paninis barely had any filling at all. At least 1/3 had nothing at all and only bread on bread. Which is ridiculous considering you could buy a large sandwich or baguette from the Sainsburys downstairs for half the price.

Very diappointing. Ordered a bacon sandwich, when it arrived the bacon was cold, the spicy bean burger was also ordered that came with chips instead of sweet potatoe chips????? We were offered a free pot of tea as compensation. In all very poor, food should be served as advertised and as ordered

Overpriced and do not cater for people with IBS that cannot eat wheat spice or milk products how is anyone like me supposed to get something to eat here that doesn't make me ill they don't even offer to grab something from their supermarket to pay extra to eat in the cafe that doesn't make people like me ill

They have changed the menu and the breakfast was horrible mushrooms dripping with fat and tomatoes taste horrible