Sainsbury's in Richmond upon Thames

Nice staff, very convenient, good selection and prices.

Good place to shop. Good produce and a good variety of goods. Decent sized store, with a reasonable number of parking spaces. Staff is usually helpful. 👍

Worst toilets in west London. Proper biohazard. Staff and management don't care. It's frankly shocking that they are allowed a license to sell food with toilets like these. Beware.

Good Supermarket. You can get everything here. Easy parking, and good to if your using public transport. A big store. Argos inside. Not as cheap as they try hard to make you believe.

Inadequate staff and disgusting customer service. After placing a click and collect order and going to the store, they did not bring out £30 worth of my order. I realised when I got home, and called the store. The colleague on the phone blamed us for not noticing missing items at the time, despite that it was a large order. They also refused to compensate by delivering these items, and said I would have to go back to the store. At the store, I asked to speak the manager. The manager who came out did not apologise, and instead said “I thought you had something to say”. Disgusting! She clearly didn’t care, she checked her phone multiple times during the conversation and also walked off to speak to another customer. Interestingly, since this incident, I have now been unable to access my online sainsburys account at all. Head office have confirmed to me it appears the account has been suspended, probably by the incompetent manager, and are investigating it.

I always find Sainsbury Manor Road Richmond, is clean, tidy, with helpful staff, must be one of their top stores. The staff are polite, but I think we sometimes forget they are human, having to sit there for at least 8 hours, they will say hi if you say hello, just they have been welcoming all visitors all day and do get tired and thirsty, same for all their staff standing on their feet all day, say hi 👋 does not hurt.

Well staffed and good availability of stock. Easy parking with large car park and petrol station.

Sainsbury now only offers charging for EVs but not for PHEV hybrids. Disappointing

Very big, very clean. Convenient location for the Richmond area

Easy to park, good range of basics and nicer things. Convenient above all.

Useful for a big shop - got car washed whilst shopping

There is everything and the best at a good price 😎

Seems some of the staff have been "pulled-up" for interacting with customers ! This is a shame, as with a world of competitive pricing between companies you look for a differentiating factor. The friendliness and helpfulness of some of the staff at this branch certainly is that difference and a reason to come here and not a competitor. If the aim is to take away that 30 second chat (whilst they are still working, I might add) then it becomes "any other shop" and any other shop I may as well be "any other shop". Pleanty of choice round here. Think carefully Sainsburys 🤔 Marked down to TWO stars 🌟 🌟 🌟

A very nice large grocery store, much like an American grocery store. The store was very clean and well organised. They carry a wide variety of goods and have a very nice beer and wine selection, including a good variety of craft beers. Reasonable prices and plenty of parking.

Their SmartShop app is at best useless as is this store’s management. Mediocre produce at high prices with terrible staff.

Well stocked and staffed. Helpfull staff at self checkouts Fix the toilets.. they are like a war zone

it's ok and one of the most cheapest petrol stations around for miles

Large Sainsburys and Argos in store plus petrol station and fairly large recycling point as well. Homebase has now gone as of 2023 Sainsburys has good car park and there is a hand car wash as well. Collection point for shopping done on line. More or less one stop shop.

This is the best sainsbury's branch I've visited, it is so spacious and comfortable to use, also the easiest to find parking close to the exit, The staff are very helpful and friendly. I wasn't sure where to find some items, I had some of the staff members walking with me to show me where everything I needed is. Great experience.

My local grocery shopping place.

Being open at later hours is very useful.

Not very happy as I was finishing my food shop I could hear a dog barking and misbehaving in the store which I suppose is against store policy as it wasn’t a service or guide dog and I mentioned it to security ( GILL ) as I left the store and his response to me was the man which is the owner of the dog has been coming there for ages and I explained to him why is there another dog waiting at the front entrance tied up being very well behaved One rule goes for all customers . I’ve tried to enter the same store with my dog and got refused entry so I just wonder what’s the policy seems like your staff pick and choose when then want to go by the store policy .

Picked up an order. Need food by weight, was given substitute by item. So weight was way off. Manager lied, and she also couldn't read properly and gave me one item less than I ordered. Also refused to give me the copy she had. Which was convenient for her. The guy who I originally dealt with was a sweetie. She needs to check before being difficult. Am getting refund for the item but why should I waste my time because she is incompetent

Great store. Large and well stocked. The only downfall is that the drive-through car wash has been closed for months! Apparently, there is no electricity! Sort it out, @sainsburys, please? My car is filthy! Too busy (and lazy) to go elsewhere :)

Very helpful lady at the service desk who was able to explain filter recycling.

Getting worse. Out of stock of some items and have been for ages. very few staff to help. Trolleys never in right place and often have wheels that jam

I have had problems with the fruit and vegetables here not being fresh. Have never had that problem with Waitrose, who also offer a scan it yourself system.. And free coffee! Update 30.7.24. You can now scan items yourself. I've not had any bad fruit/veg recently. Nectar prices very fair.

Easy to park good shopping great deals for all NECTAR CARD HOLDERS GET YOURS TODAY

The electric chargers are now "Sainsbury's Smart Charge". £0.75 /kWh CCS 150kW and Cha de mo 50kW

Great bariety has everything and ev charging

In my opinion, this is the best local grocery store in Richmond.

Is it just me.... At the time I go ie midweek, mid morning.... There's rows and rows of electric charging points and disabled bays empty. Specifically went to this branch for the clothing range... and came out with nothing! The choice of food very limited, giant family size packs everywhere, but few smaller quantities, huge selection of green bananas. And the smart shop gadgets checkout bay was completely dead!

Very big supermarket with impressive home section, good clothing section. Above average for plant based foods. They now have rapid EV charges in the carpark

Generally a nice big but quiet Sainsbury's with free parking. Pity their free from range is get more lack lustre as time goes on.

Don’t buy flowers here if you want them to last more than a day or two. We spend a lot of money as a family here and have done for years but when I presented a receipt an and timestamped photo of roses that died very soon after purchase, the customer service rep said the manager refused to refund. Charming.

There cannot be a product you are looking for and cannot find here. Market shelves are tidy. Easy to find products. With Smart Shop, you can scan the products yourself and pay at the end of shopping without a cashier. You can usually complete your shopping easily without waiting in line. There is a halal meat section. The parking lot is large and there is a car charging station.

Great place to shop for Food, Clothes and Electrical items. They have taken out 4 charging points to make way for the Click and Collect awning. Good luck charging your car as 2 of the remaing 4 points don't work and a black Tesla parks there every morning around 6.30 and he leaves it there all day because he lives locally stopping genuine shoppers from charging their cars while they shop. #SELFISH. If he can afford a Tesla, he can afford to charge it at home. Just saying !

Very large sainsburys store, clean, plenty of parking too.

Sainsbury's is very clean supermarket and well organised. I love to scroll around from clothes to the end corner which isbthw frozen stuffs. There is small Argos too. I was sad that after pandemic the fresh section of different ham has been closed only left a small corner for most chicken and pizza. However this is my fave shop.

Big and well stocked. Seems to attract homeless people who ambush you at the entrance from their sleeping bags.

Today the day was well organized.

Nothing special but a good place to refuel when headed for the M3. Usually the fuel is competitively priced. The store itself is large and wellstocked

Get more staff on the customer service counter is always a long wait

It's now turning to Tesco with Nectar proces, goodbye Sainsbury's

Sainsbury’s can you please make your closing time at 12am please

Just wanted to mention my experience in this store in Richmond last week. I was in a bit of a rush and running late when I popped in to sainsbury and couldn't find what I was looking for when a young chap called Ronnie, [ I think last name was oliver but can't be certain sorry ,] who was working there on this particular day , he saw I was looking stressed and offered to help. I accepted his olive branch and he then spent the next 10,,,15 minutes, helping me to which I was able to make my appointment on time , thank you Ronnie your time was really appreciated and all the best , 👍🏼

My maiden visit experience was wonderful. 10 minutes walk & 30 minutes shopping & a drink makes my day. It covers the entire range of global needs. I am happy with my favourite shop.

Great supermarket with good variety of stuff

I really rather like this branch of Sainsbury's, but their plant care leaves something to be desired.

Roadworks and problems caused by tfl make this store virtually impossible to practically use

No staff on tills and a load of self service tills that always have issues and generally only one memeber of staff to help between them all. Food prices gone up, but jobs cut and money saved by using auto tills. They don't serve us anymore we serve them. H.O need a kick up the backside.

Reasonable. The staff look like they would rather be elsewhere though.

Sainsbury’s managment are wrong if they think they can sell yesterday’s sushi today as fresh for £10

Big and full of options and savings.

Surprisingly not very busy place looking at the location Very clean

Clean store with friendly staff.

The seats for elderly or diasabled are filthy asked many times to have them cleaned...terrible!!

I visited Sainsburys Richmond this morning at 0800. Many of the shelves are bare, for example absolutely no avocados, and employees generally unfriendly and unhelpful. Additionally prices unless they're on Nectar offers, are quite high.

Lovely store with huge parking. Very clean and tidy store with great customer service.

Shame the managers forgot to charge the disabled buggys, tut tut. Mostly Good friendly staff.

This Sainsbury's at Manor Road in Kew consistently had the cheapest petrol around, not worth driving specially here, but worth it to stop if you're passing

This is a sainsbury with a petrol station out front. Accessible via two streets. Has a car wash some days. Inside there are various mini stores and outlets that are constantly changing. They have a sushi bar though for sure. This is a large store overall and has everything a large supermarket one would expect.

Great choice of everything you need. Also tried my new nectar card to check out savings-it works.

Excellent and reliable service!

With ample parking and new electric charging points

Typical Sainsbury's where you can get everything under one.roof. Not as crowded as Asda or Lidl.

It's big, it's handy. Staff seem ok. Has electric charging points and a Starbucks.

This is the biggest sainsbury's I have ever seen! There is a lot of space for cars, sainsbury's fuel and a great range of fresh product as well. I would recommend anyone passing by, for a visit.

Wasn't there long and mainly there for the Starbucks. But it's a pretty well equipped store, has a toilet an Argos as well and large carpark that's free to use.

Fast trip had everything we needed

This is a large supermarket that also sells clothes and Argos is in there as well

Great designed store. Plenty of parking, EV chargers, Starbucks store, customer toilets and a good selection of grocery, health and beauty and home products.

Terrible customer service in this Sainsburys. Just train your staff. No wonder Aldi, Lidl and Poundland are doing well, they train their staff better.

I went Argos staff is very friendly and humble

Great Sainsbury’s, lots of choice and large, has a nice Starbucks and Argos too, no issues! Car park is free (time limited) without the need to be validated also which is helpful. They also offer click and collect and have a petrol station.

Disgusting behaviour from security staff. Was assaulted twice by a plain clothed “security guard” and 2 others I was sworn at and refused SIA id’s from all of them My jacket has been ripped by one of the security and my shopping is missing Be very aware security are extremely aggressive and dodgy

Never busy when I go there and the staff are very helpful

Living nearby, we find everything we need in this very well-stocked and generally well-run supermarket. Great meat, fruit and vegetables. Too often runs out of some types of milk and the quality of the bread and most pastry is not great - Lidl bakery is cheaper and better, which is not true for most other product categories. I think the problem is nation-wide for the dough/raw ingredients that Sainsbury uses in their bakeries, not this particular store. Staff are generally helpful and with smart-shop there are hardly any queues. Not the cheapest, but generally good quality.

Big car park you have almost everything in this store.

Good spacious parking, decent variety of products, good quality.

More fresh fruit than normal - probably coz no-one can get to the store due to local roadworks.

Not good variety but good for basics

You got many things at a good price

A big supermarket, friendly staff, a lot of goods

This is an excellent Sainsbury's, and an excellent supermarket. It's clean, modern, has plenty of product selection, staff are always helpful and it's never that busy in the day. I love how well organised the shelves are, staff do well here, and the store layout is very good and easy. Great location, parking and petrol station. Starbucks and Argos is also a bonus. My favourite place for shopping now in Richmond. Outstanding bakery and bread selection.

Love this Sainsbury’s too. It is the best local supermarket. Great range,availability,prices and service.

Nice to speak to people on the till.

Had what I needed... but not today funnily enough! What's happened to the Campbell's Condensed soups?

Good shopping experience and prices are getting better

Good place to shop, especially with the new thing" Nectar price". Helpful staff. Recommend.

Rude deli counter girl but otherwise passable

I really love this sainsbury’s. I’m yet to find one that compares. It’s huge, the aisles are nice and wide. It feels really clean. There’s plenty of checking out space. Starbucks attached. Certain staff members are so lovely and friendly. Loads of parking spaces. Recycling centre too! What more could you want?

I have been living next door to this for 6+ years, very handy to have such a supermarket nearby but gets very busy and crowded. I dread going in on Sundays. Used to be cheaper but many items have become very expensive, but then probably every other supermarket is doing the same thing due to inflation. Issues like trolleys and staff blocking some isles is just nuisance you have to deal with. Usually tidy most of the time. Toilets don't work most of the time. And the way they built the new parking, cars drive over where people are walking so very dangerous near a tree in the corner. Overall, because we have no other choice in this area, we have learnt to live with it.

It's a great place to shop with plenty of products, good prices and plenty of free car parking and an on site petrol station

Large supermarket with petrol station & large carpark as well as coffee shop/ cafe. Sells Tu clothing & Habitat homeware as well as a good selection of household supplies, groceries, fresh fruit & veg & delicious bakery items. Tricky location due to railway crossing on one side causing delay getting there & back & large, busy roundabout on the other (which currently in 2023/24 has long term roadworks affecting it) both making traffic more horrendous than usual for now.

A big place and cheaper than other Sanisbury. 3 hours parking slot with electric chargers and Starbucks.

Nice large parking easy access for disable.

You will find everything great option

Unlike Tesco, they hire good member and staff.

Worst place I've ever shopped. Mould on the veg rude assistants. Never again....