Tapas & Paella by Jorge Gimeno (SoBar Richmond) in Richmond upon Thames

What an awful experience I've ve had this morning. I've been a customer for years, and I have received good customer service whenever I bought something but today I came for a refund, the goods were in perfect condition, unopened, I had my receipt and was within the time frame. The woman at customer service was extremely rude, I couldn't believe that I was treated in this way. No kindness, no respect at all. I've been a loyal customer since I moved to the area and buy all my groceries from the branch in Hampton Hill or st Clares. Honestly, she made me feel like I should never come back. I have never made a complaint or given a negative review in my life. I understand that sometimes our job is not the most pleasant or people are having a bad day. Life can be difficult for some people, I can try to put myself in someone else's shoes but today it was too much. I've never experienced such a poor service in my life.

The food never arrived, and said it’s delivered

Nicely cooked greek-cypriot dishes! Always appreciate the dessert at the end, and the warm welcoming from the owner! It would be lovely to see some greek spirits on the menu.

Absolutely so disappointed with the food was so looking forward to coming here my chicken needed armbands to swim in the oil it came to the table literally drowned in the stuff to be told it's garlic butter and there was definitely was no garlic & herb butter 😞 just sat on soggy coleslaw 🤮 totally off putting. Well thank you Roebuck however on this occasion we're going to have agree to disagree with what happened there was absolutely and I repeat absolutely NO! Garlic and herb butter on that chicken whatever it was cooked/fried in wasn't drained off and then just put on top the the coleslaw hence why it was soggy did draw attention to this when I was there and the state of the napkin as I had to put the chicken on it to get all the oil off it all I could taste was oil wished it was garlic and herb that would have at least made it bearable. So no I won't be returning either as I live so far away. Just as well really.

Hidden gem in hampton court! Delicious fresh food, beautiful views over the park and great service too. Will definitely be back!