Based on 5 opinions finded in 1 websites
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Based on 5 opinions finded in 1 websites
Opinions
popped in and ordered 3 dishes, chow mein, sweet and sour chicken balls and a mixed fried rice dish. Service couldnt have been more pleasant - though they do only take cash... food excellent, low on additives and really tasty... amongst the best Chinese I have had in a long time - highly recommended
wollix . 2024-07-31
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Order meal by phone for collection at 18.30, had to wait until 18.45 for order to be ready. When serving found bits of bone, skin & large bone in duck dish.. whole meal was tasteless!!! call them to state I wasn't happy... the young man stated we could be credited when I brought bone back which I did the next evening... Chinese lady was very rude, when reurning the bones/ skin... wouldn't let me speak, keep on interrupting me...... WILL NEVER USE AGAIN... DISGUSTING CUSTOMER SERVICE!!!
Suzanne M . 2024-03-03
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Treated ourselves to a Chinese, moved house so decided to try this one ....first visit but won’t be returning. Food was tasteless, meat questionable and very, very salty! Would not recommend:-(
amandaw1976 . 2019-07-23
MORE AT TripAdvisor
Food is always good and freshly made. They only deliver later in the evening but as we live nearby this isn't a problem.
Eliruth . 2019-05-15
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We used to use Rugby House regularly but hadn't in a while and thought we'd use them again. I wish that we hadn't! We ordered online for collection using the Rugby House website which was easy enough, but on arrival home with the food one of the dishes from the set meal ordered was missing. We ran to see if we could rectify the error only to be told that the menu online was incorrect and we should know that and not order using it. They are happy to take your money and not give you your order. Will not be using again.
MrsVe3 . 2019-05-07
MORE AT TripAdvisor
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250 Opinions
Lady on the phone is very rude. Due to the fact they don't even have a menu online they clearly expect you to know it of by heart. She was so rude on the phone rushing us to order food when we're asking about a meal deal and what options their are to choose from to which she replied 'next time you come take a menu' because she was moody about having to read them out. Not professional at all. Food is lovely but customer service is awful. She needs to learn how to communicate to people.
137 Opinions
Their food is the best in Rugby. Always pleasant with good food. I have been in their kitchen and it's spotlessly clean.
26 Opinions
Following recommendations from friends and relations I ordered my first home delivery take-away from here and was absolutely over the moon with the quality and quantity of the food supplied. Everything was clearly freshly prepared and was delicious. Just one little niggle.... I was very disappointed that I was unable pay with a credit card over the phone and was most uncomfortable having to obtain cash (which I haven't used for 9 months). I was told I could have paid by cheque but I presume that would have meant presenting the delivery man with my bank card and I wouldn't have been happy with that either. It's a great shame but with the pandemic becoming more and more out of control and both my wife and I having to fully shield, I don't think I'll be able to order another meal from here under the current payment arrangements.