Rubens in Wirral

Great little coffee shop - no frills - laid back- everyone welcome including dogs- best coffee and hot chocolate - friendly staff - we’re there most days

Myself and my family have all commented independently regarding Lawrence'sexcellent customer service. He Is professional,and polite and serves a great latte. He responds professionally and doesn't have an attitude. He makes people feel valued abd respected.. It is refreshing to be treated with professionalism and humanity. Wise people treat people like they want to be treated.

Watched two girls chat for 10mins whilst I waited for a coffee! When eventually asked what I wanted I decided I wanted nothing and decided to go to Mother round the corner who did want my business! Simply appalling service and will never go again whilst those sullen uninterested employees make the customer feel they owe Rubens a favour! Seems all the regulars are rather bored by this dreadful service as we are leaving in our droves!

If the reviewers here are genuinely referring to Rubens in West Kirby, I'm surprised to see so many reviews praising the meals. Whenever we try to order a meal, the staff tell us they can't offer cooked meals as the kitchen is too small. Admittedly they've a range of pre-packed snacks available, such as toasties / sausage baps or whatever. But we've never once been able to order any kind of cooked meal. And as others have mentioned, it's a little 'too' dog friendly - with very few tables and the majority (quite often) hogged by dog owners. No complaints about the staff though - always found them friendly and courteous...

Always a welcoming atmosphere with friendly staff willing to go the extra mile. Coffee is always delicious and exactly as ordered. Massive bonus that well behaved dogs are allowed in. Lovely seating area outside in a pretty little courtyard.

I go almost daily as they do serve the best coffee and hot chocolate in West Kirby, but every time without fail I am left waiting at the counter without acknowledgement from staff. I've mentioned it to friends and they too experience the same. It's so easy to rectify - basic customer service 🙄

I ordered an espresso that was served almost at room temperature. I asked if I could have hot but it was returned equally lukewarm. The waitress told me "There is nothing we can do about the temperature."

Nice friendly cafe pleasant staff nice coffee and cakes.Outside seating available front and back with nice patio

Just a moan. Why advertise a cortado when you just make a latte in a smaller cup. One shot espresso and hot milk in a variety of sizes doesn’t a barista make.

We came in slightly stoned from the night before and the staff were lovely! Don’t know if its the coffee or the weed✌️

Ordered 2 paninis at Ruben's at number 22. 30 mins later were told they only had one left. So changed one to a toasted sandwich. Finally got the food 54 minutes after we had ordered. The waitress at least gave us an extra coffee but really, 54 minutes wait for 2 paninis?

Popped in for take away coffees for a walk around the lake - good selection but service was a little slow despite being empty. I would go back for another take away.

Visited Rubens Diner for a coffee & a bite to eat. We all ordered a panini, which when they arrived, were very small, extremely tough & the sausages inside very bland. Not cheap either. 3 panini’s & 2 drinks, just under £20. Very poor value for money. Will visit for coffee ONLY in future!

A great location, with a good range of hot and cold drinks, we had an enjoyable light breakfast, freshly made and promptly served, on street parking.

Rubens Diner was fantastic experience , although it was extremely busy the food came out quickly and it was cooked very well done, and it was very yummy. I seen staff members taking beautifully cooked pancakes and waffles which would be perfect for a sweet tooth. I’d highly recommend to take a visit here!

Simply the best today!! So so good in every way. Service and quality of drink. A smile doesn’t cost anything and today the courteous staff were really on the best of form. Perhaps a training model to be copied and implemented.

This was our first visit to Rubens and Milly and I were made very welcome. The poached eggs I had were perfect for a 'light bite'. We will definitely be going there again on our next visit to the area. Thank you!

The milkshakes here are absolutely amazing. I tend to get the same thing whenever I visit - pancakes with bacon & maple syrup. The portion size is great; and if you wash it down with a tasty shake you're sure to be happy for several hours!

In West Kirby this morning with granddaughter and new pup looked for somewhere to have breakfast.Came acrossRubens inBanks Road which allowed dogs inside.Very doggy friendly which pup was very relaxed.Food not very good I ordered small breakfast which arrived cold.Didnt complain as the young server was very helpful.Just left feeling disappionted

Flat white arrived looking 👀 splendid!! Could have been hotter my mistake for not asking for extra hot. Girls serving happy and professional. A delight 😊😊

Went here on a Saturday morning the place was probably just over half full. Ordered 2 drinks and a tuna panini. Waited 40 minutes to be told “it will just be another 5 minutes” so I waited another 10 minutes and it still hadn’t arrived so I went and asked for a refund. They said sorry and was I sure I don’t want to wait as it is “being made from fresh”, not sure if they were out catching the tuna. They refunded me £4.25 when on inspection of the bank account they had charged us £5.95 as stated on the specials board. Would never ever go back.

Lovely staff, tea and coffee where good but breakfast absolutely awful, cheap and tasteless ingredients - won’t be going again!

Can’t review the place properly because we’re still waiting to be served having been here 10 mins! Table still dirty as well ! Only half full. Lots of staff

Popped in after a recommendation from a friend; and was not disappointed. A warm welcome offered on arrival, and I opted for the Full English Breakfast. It arrived promptly and came with a good amount of each item, and also orange juice and toast. The basic Americano coffee was good tasting, and the large was just that – another excellent sized offering. I’d definitely return, and would highly recommend.

We called in here after a trip out to Hilbre. Really friendly staff & great food. My poached eggs were exceptionally good!

After waiting over 30 mins for 2 coffees, we couldn't help noticing how dirty and unorganized it was. Table cloths where wrecked, under staffed, no food being served and to top it off £2.95 for a small piece of Rocky road cake was steep. This was the Rubens nearest to marigolds. Staff didn't seem interested and unfriendly. No high chairs available too. Won't be going back. Shame because the coffee is good

Great coffee as always at a Rubens and really excellent panini and sandwich. Better than a few other nationals - really tasty and full. Very comfortable interior and the most brilliant staff. Really friendly and pleasant.

Great food and coffee at great prices,brilliant staff,would recomend this place to anyone. 5 star service with a smile.

We walked the beach route from Hoylake to West Kirby with our dog and stopped off at Rubens for coffee and cake. It was a fine day so we sat outside. They do the best cappuccino for miles and it's very nicely presented.

Relaxed and comfortable surroundings, lovely coffee and great staff. Good value. What more could you ask for ?

Although the opening times are no longer displayed on the front door/window I was under the impression the closing time on a Sunday is/was18.00 and last orders was 17.30, today customers were turned away at 17.10.

Called for a drink and a bite to eat this morning before going on a beach clean. Fancied a bacon sandwich, really friendly young female staff, three of them, joined in my order. Did I want back or streaky bacon? Oh Joy!i love streaky bacon. Brown or white bread, th white was freshly cut bloomer. Toasted or untoasted? We sat outside and our order was brought out, waitress went back for sugar for me. Only little things but I thought it was good for a cafe. Went back for tea and cake, tried the salted caramel brownie which was lovely. Would go back.

Visited this coffee shop today with my 15mth doggie Luna....

I went for a sandwich and a drink over lunch with 2 friends. I gather it's a coffee shop but it does advertise the food as well.

Our table had a plastic cloth which was rucked and dirty making it unsafe. We had a baby with us and felt that the general environment was dirty and unsafe.

Back off holidays decided on a late brunch. Full english was had by my husband and a whopper of a plate of pancakes bacon and maple syrup for me. Fab food,fab staff,fab place we will be back😎😁

nicely situated on banks Road in West Kirby with the sun shining brightly first thing in the morning. I chose a cappuccino coffee and a croissant with butter and jam, a special deal at £2.95

Best coffee in town. I don't know what blend they use but being a ground coffee lover it never disappoints. Their pancakes and waffles are good as well

Fantastic coffee, delicious cakes and really friendly and efficient staff. Simply my favourite coffee house

The food at Rubens @diner 22 is honest, tasty and good. The staff are attentive and I've left feeling satisfied and that the whole experience was value for money. The milkshakes are great, my daughters love them. The menu is a little limited however the quality and price are very good.

Decided to sit outside at the rear. Had a great breakfast. The tables at the rear aren’t very stable and drinks spills when your eating but food and service good.

Popped in for a hot chocolate and pancakes with my 10week old son. Happy and friendly staff, lovely comfy sofas, foods great and breastfeeding friendly. Will definitely be recommending to other mums! Plenty and space for pram too. Defo up and coming place to visit.

I have been coming to this Restaurant/Diner the past couple of months with my wife for the All day breakfast .

Absolutely awful in every way! Myself, my husband and our 2 year old popped in for some breakfast. There was no atmosphere at all, no music and staff looked like they didn’t have a clue! It was empty when we arrived and we ordered 2 full English and pancakes with banana for our little boy! We waited 10 minutes or more for our lattes (which were luke warm at best) then longer for a glass of water which I had to remind them of! Then finally 40 minutes later the food arrived which was below average! Would not recommend to anyone! Definitely go to Green Onions down the road! Friendly staff and fantastic food! Hot and out quickly and nothing is too much trouble!!

One of the few places that doesn't make you feel crammed together. Food is good, large portions and freshly made. Sometimes takes a little while to arrive but worth the wait.

Prefer Rubens coffee to any other coffee and the relaxed soft chairs and couches make for an enjoyable coffee stop with good choice of home made cakes.

Can’t complain about the food or service, young girl who served us was rushed of her feet, yet still had excellent manners and always had a smile on her face. Unfortunately can’t say the same about the older lady working. Would return, large latte was top notch and definitely large.

I pop over to the Wirral every few months to see my in-laws and use this coffee shop every time! Lovely friendly staff and excellent coffee ! ..and a nice courtyard to take your dog (as won't allow dogs inside) ..recommend

Good coffee, prompt service, reasonable prices and the opportunity to treat yourself to one of their snacks

Been to rubens about 6 times this month every visit is consistent very helpful friendly staff never had a bad coffee (best flat whites for miles) the wife loves the cakes decent size and price only downside is could do with some more comfy coffee chairs (wing backed;) but the service and coffee grabs the 5* best coffee shop in West Kirby

After walk along seafront at West Kirby. Ist visit thought coffee too bitter. We,'ve since revisited months later and our Latte was fine. They,'ve opened 2nd premises couple of doors away so must be doing ok.

We came here for breakfast. Good menu - coffees, teas, crepes, pancakes etc.

BOUNTY MILKSHAKE with ice cream!! It was fantastic - better even than a $5 milkshake. What else can I say other than it's a good job I don't live anywhere near this place because I really would be as fat as a pig - haha!

This is for the ice cream place, not the coffee shop which is generally ok.

Bright and cheerful cafe with enough on the menu to satisfy most. We had panini and sandwiches, which were generous and tasty. The coffee was good, but the milkshakes were apparently excellent - I say apparently because my kids guarded them like Smeagol and the One Ring, so I didn't try to sample them lest I lose a finger.

Rubens solía servir el mejor café de West Kirby, pero no se ha mantenido el alto nivel. Todo el lugar tiene aspecto desgastado, lo cual es una pena.

Gran capuccino cata! Buen ambiente y opción de web en jardín amurallado en la parte trasera. Situado en la ciudad costera de hermosas ocupados en el Wirral West Kirby.

Hay dos Rubens en bancos de la carretera un par de puertas.

stopped by for Eggs Benedict and a coffee in Rubens which was lovely this morning.always looks busy when the sun's out but we got there early while the weather was still deciding what to do and got served quickly by friendly stafflovely food, great coffee, excellent little cafe

Busy coffee place with a small outside patio area. Dog and people friendly with wifi and newspapers. It is part if a small oracle chain and not been to a bad one.

There are two Rubens a couple of doors apart on Banks Road but only one listing on Tripadvisor. The first is a coffee shop and is generally pretty okay for hot drinks - a couple of the baristas are really good and it is a nice chilled out environment. The second is a kind of ice-cream bar / crepery / waffle house and is absolutely beyond dreadful despite recently trying to reinvent itself.I am honestly surprised that Rubens allow their relatively good name to be tainted by this awful place. It seems to be staffed exclusively by young teenagers, which is not necessarily a bad thing (see Benty Farm where they are awesome), but this lot do not have the first clue what they're doing. The staff talk to one-another and their friends while supposed to be serving. They can't make decent hot drinks. The hygiene is dreadful - I was given ice-cubes scooped into the glass using bare hands that had just been preparing food... never heard of an ice scoop, or gloves, or even washing hands? The "food" is basically whatever they can buy at Morrisons and throw together in the back. It's really quite grim.

nice hot chocolate!can not comment much as only had a drink but from what i could see it was a clean place,with friendly staff.Prices was reasonable - there seemed to be a decent selection of drinks unsure of toilet facilities as i did not use. there is also a terrace at the rear - not that i went out. big enough inside to accommodate mums and prams (or maybe 1 or 2)

This is the best coffee shop in West Kirby. Dont know why coffee of Rubens are so gorgeous and different than other places. Good wifi (free), place to sit back yard to enjoy sun and coffee. Clean and tidy restaurant, girls are very friends and warm and receptive. Resonably price and good to have breakfast too. Highly recommended before you start enjoying marine lake to make your day the most enjoyable.

Been here a few times and seems to be stating about the same. Cakes taste like they are out of a packet, sugary and not. A lot of taste. Coffee a little bitter and not to my taste.

I have visited this coffee shop regularly over the last six months but had never done a review. This shop is one of a number in a small chain, with others in Heswall, Liverpool, Mold, Chester and Bromborough. There is a sister shop a few doors away in West Kirby, which specialises in crepes and coffee, which we have tried and which is good but I understand this is shutting down soon.Rubens is a great place to drop in for a coffee with the same customer's faces being seen in there over the course of the day. The staff in this shop are all very friendly. Adam, Sophie, Katie and Pippa (sorry if I've missed anyone) are always keen to serve the best coffee and are enthusiastic in their work.The scones are pretty good and worth a try. The cakes look good and although I've not tried the cakes, others tell me they are fresh and good.There is free wi-fi which attracts the odd pseudo budding entrepreneur types, who will hog a large table for hours, keen to try to give the impression with loud telephone calls and frantic laptop activity that they are successful business men, but mainly the customers are older sedate folk who like coffee. They do serve hot food in the form of toasted sandwiches and panini sandwiches , but I've never tried any, so I cannot comment.The coffee is probably about the best coffee around West Kirby. It's a great place to drop in for a drink and cake.

Open at 7.30 !prompt pfantastic flat white morning papers friendly fun staff!whats their not to like.

Over recent years, I have visited Rubens on many occasions, at various times during the day. I've always found it to be very comfortable and relaxing, with great, friendly Staff. There is a range of seating inside, and outside, which doesn't just have to be for smokers. The inside 'settees' are a favourite of mine, because I can spread out! In the Summer months, the rear 'yard' area is great for taking the air, and catching the Sun. There is always a good range of coffees, sandwich fillings, and, cakes or pastries, etc.

We keep giving them the benefit of the doubt with the service. You can't order anything too complicated from the menu, so you would think it would be difficult to mess up orders, if only this was the case! For example you might order a slice of cake or a tea cake with your drinks, but very often the food element never arrives with out first having to go back to the counter and give them a gentle reminder that you've only received half of your order, you will probably have finished your drinks by the time food arrives. Also although the shop is open until 18:30 the staff like to start dropping subtle hints that they're closing soon at around 17:00, this can be in the form off sweeping up around you and/or spray polishing the empty tables - nothing beats the taste of aerosol polish with your coffee! In fairness this isn't always the case as it can depend upon who's on duty. If a bit of time and money was invested in decent staff training and perhaps the owner was to take some time observing how the place in run then these little niggling gripes would make visits more enjoyable.

Huge, very enjoyable coffee. Friendly, a quiet buzz about the place. Stepdaughter really enjoyed a Nutella and ice cream waffle - so large it defeated her.

We walked in and no one greeted us which I thought was strange for such a well known place. I ordered a tuna melt which took about 20 minutes to be brought out as they were chatting to each other instead of doing their job. when my food was finally brought to me the plate was thrown on the table by the grumpiest waitress I've ever come across who had red/brown hair. My friend ordered tiffin and when she had a bite it was stale and tasted like it had been sat out for days, when she complained about the stale food she got another piece which was no better so we took that back and didn't ask for another one. Her money was not offered originally offered back to her, however, they finally brought the refunded money over to my friend The grumpy waitress just said "this is yours" chucked it in her hand and walked off. They also gave me hot frothy milk for my tea which I thought was odd. The day we visited was Saturday 8th Oct.

Called in again this morning,for a pick me up! A Latte was soon served-and hit the spot!! Thank you!!!

A regular haunt for us, after our weekly walk along the Wirral Way. Extremely friendly and efficient staff, especially Olly and Sophie. Nothing is too much trouble for them. Both a real asset to the Company! A lovely, laidback, comfortable atmosphere, which serves really good coffee and delicious, fresh and hot toast. So if you want a hot drink, don't take my word for it, try Rubens yourself!

Had ice-creams, coffee and amazing waffles here today. Fairly decent price. Excellent quality food and friendly service. Lovely atmosphere with sunny (dog-friendly) courtyard at the back. A lovely family treat.

Visited here after a walk round the Marine Lake. We had an ice cream in a chocolate waffle cone and a knickerbocker glory (have I spelt that right??). Delicious ice cream resulting in two very happy children. Would come here again. Thank you.

I met a friend here and had some drinks. Service was efficient and quick. I had a pot of tea, I especially liked the way the milk was presented in a small glass 'pail' kind of bottle. Sitting outside in the small courtyard was nice and peaceful. Inside it has a real warm atmosphere. I'll be coming back

visited on hot day.. staff didnt seem stressed at all. very good quick service, lovely hot drinks and lovely smoothie drink.thank you to all staff x

visited the crepe shop and have to say the service was crepe too. the place smelt of crepe and im pretty sure i had the crepes afterwards.....

Me and my friend went to Rubenstein ice cream shop and we bought a mint choc chip Sunday which was a great size and the staff were really friendly

Sat down and wasnt served for 10mins,silly me il go to the counter? we where noticed so it would have been nice to have been directed to the counter or served.it wasnt busy.Full english consisted of cheap nasty sausages ,cheap bread ,burnt streaky bacon and all on a plate that was far to small-it was the size of a side plate???i asked for a proper plate but they couldnt obilige..all for an overpriced 6.99.avoid-shocking service and even worse food.

Visited with my other half, two year old and myself on a quiet Sunday. Certainly didn't experience any issues like some of the other reviews here. The staff were very welcoming, food was good and served within an acceptable time. The food portion size was great although a bigger plate would have gone down well! Whilst I can't comment on the quality of the bottled water the wife had, the flat white was excellent.

I was in Rubens about an hour ago and I have never felt so let down with what we ordered a large breakfast for£6.25 which I honestly thought was a child's. It consisted of a frazzled egg which the yolk was raw, two tiny thin cheap sausages two bacon half a tomato and a miniature ramekin of nuked beans.Tea and toast but no mushrooms or hash brown and if you wanted black pudding it was 50p a slice, discussing a right rip off. My son had a pancake with a bit of ice cream &4.50 how can they justify their over priced menu.

Called in just for Coffee to the newer of the two Rubens shops. Found the service slow and unwelcoming. The Coffee was cold and almost undrinkable, plus the strange smell commented on by another reviewer in July was still there!Our first and last visit to Rubens, there are many other superior venues to choose from.

I visited Reubens today with my two daughters aged 2 & 3. The staff were really helpful. My double buggy is a nightmare, the girl serving me opened the door for us when she saw me struggling (It was the only cafe with a door wide enough for us! The cafe's in West Kirby are not set up that well for double buggys!) Then ordered a blueberry and yoghurt crepe which was delicious. My girls are very chatty, the two staff working there took a bit of time to talk to them both and asked them about their day. It made a nice change as a lot of people see little ones as a bit of an inconvenience, not the case here. Really enjoyed my visit here and I would visit here again. Only complaint was no baby changer.

Crepes were rubbery not hot and appeared to be reheated. Did not see them made hot from the crepe pan which is in front of shop. Decor is poor looks too cheap. Very disappointing.

As a frequent customers of other Rubens we were looking forward to coffee and crepes at the latest link in the chain. Sadly it was disappointing; although the coffee was good and the staff friendly, the crepes were poor and the attempted seaside décor appear to be a rushed mismatch of colours with cheap beach paraphernalia.Pros: Good coffee; friendly staff; good location, great idea to offer crepes.Cons: Poor crepes (both the filling and the crepe); tacky & amateur décor; strange odour (similar to a mixture of rotting seaweed and the pachyderm house at Chester Zoo).

We visited this new pancake house by Rubens in West Kirby to try their products but was disappointed. It id not live to our expectation. We ordered banana split and lemon and sugar pancake. We were given the wrong order despite its not a busy hour and plenty of staff around, all men. The banana split was covered with plenty of cream and sugar sprinkles which is too much and the banana itself taste of raw. The pancake taste funny. I think I can do better than that. I would not recommend it.

We went here for a couple of pancakes as it is fairly new and something West Kirby is lacking, especially since the old legendary 'Pancake Kitchen' closed down 20 odd years ago! We do like pancakes and my girlfriend loves to polish one off full of Nutella! However unfortunately they have missed a trick.The place has a pungent smell hovering (I am not the only one to think this) and the food was at best average. Such a shame because if they got it right it would take off. Hopefully they'll sort everything out and it will do well.

This chain of cafes have started to grow. I don't know what tea bags they use but it's not good quality. I amused to normal tea but this has very little flavour and is extremely weak. They have seating in the rear of the cafe outside and entry if you have a dog is through the rear entry. The tradesman entrance. The yards quite small and can be tight if it's busy. I have ever eaten at the establishment so I'm unable to comment.

Stopped to try breakfast in this surfing styled coffee shop. Had a waffle with cream but cannot say it was enjoyable.

Stopped for a coffee and cake. Perfectly functional and pleasant but lacking anything specialPros- popular so. It's be doing something right- service was quick and easy, coffees brought to tanks- Staff polite. Cons- Was quite cramped for a table of only four people.- internet wasn't working for the free wifi

Great coffee, great staff... We've had a few coffees in West Kirby, being residents, but this is by and far the best...However, the courtyard being packed today, we went to the second, new branch today just next door but one and found that it is even better - well the courtyard is anyway.The staff and and the coffee is just as excellent!

Rubens has become a social hub for many returning customers. The coffee is good and the staff are friendly. Sophie and Ollie always create such a warm atmosphere and are on first name terms with most of the customers. Busy little coffee shop with hardworking amiable staff.

Myself and my friend have frequented Rubens on numerous occasions. We have staged numerous important meetings within this coffee house. I have to say I feel somewhat bemused by other reviews as we have always found Sophie to be a joy to deal with. We have nothing but good words to say about the staff including Olly and Sophie. I'd recommend the Blueberry muffins, quite simply a delight for the taste buds.

Rubens has become a regular haunt of mine. Me and my friend attend at least once a week for a great hot drink, and the occasional Panini. Although the food/drink does not make me salivate or particularly indulge my pallet, the light badinage with the staff is more warming than any hot drink could possibly be. Ollie, and Sophie to name a couple are very welcoming and friendly. Recommended.

Went today. Loved the original Rubens a few doors down but this new place is perfect. Sells crepes, waffles, ice creams as well as breakfast and drinks......nothing more, nothing less but its exactly what West Kirby needs. The staff were friendly, it was immaculate & very reasonably priced. Will be going again......and again......and again & recommend you do too !

Arrived to appalling service. No smoothies available and felt as though I inconvenienced the waitress. Had an overpriced iced late and a tea which was weak and milky in a takeaway cup despite the fact that we were sitting inside. Awful! The poor waitress was rushed off her feet working alone put more staff on.

I went here with a friend for a catch up.There was a blonde lady there who was lovely but the brunette behind the counter was amazingly rude. I'm really unsure as to why she treated us both, on separate occasions, so badly but it left a very bad taste and I certainly won't be going back. I was embarrassed at her behavior, maybe she shouldn't work in the customer service industry with 0 people skills and a nasty attitude.

...I can never understand the point of putting young people who clearly don't drink coffee in an establishment whose main aim is the serving of coffee. The only way to get a consistently good coffee here is to stick to Americano, which is very sad. I'm told their other outlets are better but they're not in my home town...If you want a chat with friends, it's as good a location as any but if you want good coffee look elsewhere...

i found that the staff in this place are very rude and i shall not be going back their no matter how many times i viset west kirby.coffee and cake should of given it a miss.

Rubens is a lovely coffee shop that serves drinks and cakes and small selection of sandwiches. Staff very friendly and helpful