Royal Oak in Test Valley

We went on a Saturday evening service was swift and the food was hot and tasty , staff were friendly and efficient

Meeting a good friend for coffee, it was great, lovely young chap served us with a helpfulness and professionalism.

I only went in for a quick bite to eat and a pint at lunchtime but the service was very friendly and food was delicious. There seemed to be a lot going on in the evenings and will definitely give that a go.

Enjoyed a delicious roast beef here. The cask beer, Otter Amber, was well kept and very good. Great service with friendly staff.

Good atmosphere, friendly pub, quiz and food.

This is the best pub in Andover highly recommend

Always great service when I come down to The Oak!

Absolutely loved the food. Service was amazing. Sunday night pub quiz in the go so a very vibey atmosphere. Will definitely go back again.

Can gat very busy so service can be slow. Generally worth the wait

Nice pub with a very good selection of dishes.

Jordan and Jamie are amazing they made sure that we felt comfortable and happy and could not do enough to make sure all the customers were happy. I told them to look around at the people laughing and smiling because of how much hard work they have put in every night they work.

the food was great and Jordan has excellent costumer service!!

Food was amazing service from Jordan was brilliant would definitely come and eat there again

Came here for a meal and drink as wanted to try something new! Had the beef and ale pie which was lovely. Quick service and good quality for the price. There was lovely girl behind the bar with ginger hair which recommended me a gin and i asked for her name. I think her name was sarah and her customer service was great and she was super helpful and the atmosphere in the pub was lovely helped by the staff in the pub! Would definitely come again.

Great place and good food. Service was incredible. Jordan truly made the evening with her excellent customer service. Can’t recommend highly enough.

Excellent and friendly service from Jordan tonight. An asset to the team!

Oak was good, bloody difficult to put screws into

My whole experience here was awful. I ordered Sirlion steak with mash and garlic and mushroom sauce. They didnt have any left so i opted for Rump steak.My dinner was served with chips instead of mash, so was sent back. Everyone else in our party of 5 was eating their food. When my food arrived back, I tried to cut into my steak, which took me some time. A waitress asked if everyone was ok with the food. I didn't answer as i had not started mine yet. The steak wasn't medium rare that I had asked for, it was raw. I sent it back for a second time. I eventually got my meal, took one mouthful of steak and spat it out. I tried another piece and did the same. I also noticed that there was no tomato orrocket, as advertised, on my plate. I had mash, steak, sauce and 2 onion rings, which I gave my mum. Put it this way, it was the mist expensive mash potato I have ever ate. I didn't have the will to complain again. I tucked the steak into napkins and decided to keep it for my dog. I decided to order a pudding as I was still hungry. The first one I asked for had run out, so I had Sticky toffee pudding with extra custard. I started to eat the Sticky toffee and said to my mum it wasn't very warm. I took a second mouthful and quickly spat it out. It was still frozen. I took it to the bar and asked the barman to feel my pudding, he did and was shocked it was still frozen. By then I wanted nothing else. A young lady, who I presume was management came over to offer me a refund. When I told her of my whole experience ,she said she saw me eat my steak, so I pulled it out and showed her it. Clearly a lie. Even offered her to weigh it. Her attitude was disgusting, and she continued to lie. She hadn't watched me at any point as I had a serious Asthma attack which warranted me using my nebulizer and oxygen mask. If she had seen that, she would of asked if I was OK. She accused me of being rude to her members of staff. I asked who, so I could apologise. She couldnt answer. She rapidly made an excuse they were very busy. My daughter and her partner own a bar, restaurant and nightclub in Liverpool and That gets busy without issues, so I know the process and procedures for Hospitality. I got a refund for the pudding, and the member of staff kept apologising. I told him it wasn't his fault and he didn't need to apologise for someone else's error. The whole experience was awful. And for someone who regularly eat there, I will never do again. Shocking experience ever.

The kitchen was obviously busy, so we waited a while for food. But, they were great about it. The food was good. And the bill got better. Thank you? Not going to stick in a low star review...

Been drinking here for years and love the place great staff

Had a lovely Sunday Roast and there was a pub quiz. Nice pub.

Staff friendly,polite. Great garden and dog friendly

A great local pub, with brilliant food and drink options at reasonable pricing. Staff are excellent and always welcoming. Would highly recommend!

Great food, great service, great atmosphere

Lovely local pub with outside seating area. My husband was able to check out the football score which was being played quietly at the top of the garden area which didn't disturbs above who didn't want to watch. Great food at reasonable prices. Only given 4 stars for service as we weren't greated on arrival and struggled to find the food menu. A minor point as service after that was friendly and helpful. A great little pub

A good local.pub can be very busy at times.

Great food and friendly staff excellent service. Had a wonderful time would highly recommend it

Had the Seniors menu. Value for money. Food was nice and hot and tasty.

Food was okay, fairly standard pub grub with a bit more care put into it. The atmosphere was nice, and staff were lovely. Would recommend.

Great Food and a lovely atmosphere

Chilled out drinks evening with friends. Friendly, polite and welcoming

Good friendly staff but very limited vegetarian options.Second visit very lovely staff and the menu has changed nice vegetarian meals.

Great pub, manager Cherie is lovely always welcoming, would defo recommend.

Great service. Always a good pint

Booked online stating we had a dog and when we got there one of the staff was extremely rude shouted at us saying no dogs allowed in here we explained about the booking and the reply was you can only go in the bar area go find somewhere to sit no offer to help just a really poor attitude, needless to say we walked out

Great pub and the food is fantastic The staff are wonderful there definitely worth dropping in 😁

Great food, lovely roast dinner. Friendly staff and great service.

We had a wonderful time. Food really good, and the staff was amazing nothing was too much trouble. Recommend the Royal Oak to everybody.

This is one of our regular places to eat and the food is always good. The manager is always very welcoming and the staff are friendly and the service is really good.

A little stop off before a family funeral, Dutch courage, nice and chilled lunchtime drink

Lovely staff,lovely pub and very accommodating with children.Only issue was the fish and chips I ordered,the fish batter was far too over cooked and hard but the other meals were very nice.

Lovely homely pub. Highly recommend 😃

Great place. Delicious food. Excellent service. Friendly atmosphere. Reasonably priced. Happily visit again.

Our local! Excellent staff, good value food and drink.

3 bar staff behind the bar, only one serving, didn't help that two customers were scrolling through their phones when they were served! bar staff disappeared before eventually coming back to serve me well over 5mins later! I live in.optimism that the service here will.one day improve but after so long I think it is more of a pipe dream. Only plus side tonight is they actually had beer and more than just the one left on.

Popular pub and a good range of beers.

Always great service here and they have been so accommodating when booking a wake. Brilliant.

Just love the Royal Oak for our Christmas Day lunch. Delicious food, great service and a friendly festive atmosphere. We will be back again next year for sure! Thank you so much 😊

Went for lunch recently and went back for our girls Christmas lunch. Beautiful food, huge portions and great value for money. Highly recommended!

I’ve been coming to The Royal Oak for many years and now it is my local. I cannot fault the food and service by Jody and the team. Highly recommend this pub! A great place to watch rugby too!

Went here with a group of 10. Dreadful Christmas meal. My Gluten free roasties were white/ hard/ inedible. No Yorkshire pud, no stuffing, no edible sausage, no gravy. Which left me with 2 tiny slices of turkey, 3 sprouts and about 5 thin slices of carrot. If you think the GF. Meal was bad. My fellow eaters had parsnip the folks couldn't get through, ect ect ect... No option for G.F. pud except children's ice cream. No thank you. The Christmas pud everyone else was eating was a very thin square slice which apparently resembled rubber. The only tasty thing on the menu was my husband's cheese board. That said, the non Christmas food looked delightful. We should have complained but the staff looked frazzled. Got out rather quickly. My advice choose from the normal menu. At £19.99 for an inedible plate of GF food. NOT. Merry Christmas.

Food was great, loved the cozy atmosphere and good service + plenty of parking. Now one of my favourite local pubs.

The food is normally very good but on my last visit we had a Christmas dinner and the meal left a lot to be desired

I’ve been coming to The Royal Oak for many years now as my local. I can not fault the food at all or the service. Even the manager helped me with my car when I was having problems in the car park. I think his name was Jody? Highly recommend this pub!

Amazing food, staff are friendly and couldn't do enough. Will definitely be visiting again... and again ..... and again

Excellent meal ,good amount,we will be back !

Scarlett and izzy are amazing barmaids. Best service ever!

Very nice pub grub meal ( without seeming snobby) and atmosphere would recommend.

Lovely place, plenty of parking Excellent food and good choices on menu Staff were very friendly and helpful This was my first visit here but I will definitely be returning Would highly recommend

We booked a festive meal for 7 people, when we arrived our table was decorated with festive decorations and Christmas crackers. We had a mixture of choices all the food was amazing as was the service. Thank you Royal oak, awesome value for money.

Had a fabulous time for my Grandson's Birthday in October food was excellent even mine ( I'm a bit fussy) not a morsel left on our plates. Staff very accommodating. We love the pub.

Always a nice time here! Drinks are reasonably priced, food is well priced and has always impressed. Staff and owners seem lovely too Usually enough parking at the back, and usually use the app for ordering with little issues ever had

Standard pub grub, nicely done. Friendly atmosphere. Well-kept IPA and good choice of Greene King beers.

This has been my local for 30 years, popped in for an impromptu meal with my wife. Service was very attentive and Dodd was fab. A well managed pub.

Best Greene king pub in Andover! The staff are always so accommodating, the food is to die for and the vibes are always immaculate!

I visit Andover often and finally found a great place to eat.. Great atmosphere and staff.. I thought a couple of items on the menu were a bit over priced but most meals were priced well... One small complaint, but it's just me, is I wish staff would clear empty plates off the tables before being asked.. I've waitered in my past and and easy to see when people have finished eating their meals..

Always the best service, staff always polite and friendly, great food definitely worth a visit 😀

Eliza was very friendly. Good service. Warm welcome. Enjoyed my trip

Love it here, great local that borders country and town vibes. Highly recommended

Really enjoyable Sunday lunch with the family

The best pub in Andover! A wonderful group of staff that leads by example when it comes to a “warm and friendly service”. Well done everyone!

instead of a coffee morning, a bikers breakfast for macmillan, what a great idea and a decent brekkie too! i hope it was worth it and plenty was raised added; £612 thats brilliant you should all be very proud of yourselves! see you next time x

Really nice for a family meal or just a summer evening beer in the garden.

Just popped in as travelling through area, Fantastic staff, really friendly and helpful, Brilliant

The standard of food, drink and service at the Royal Oak Charlton is the reason we keep going back. From the minute we arrive, to the moment we leave, we are always made to feel welcome. We have always had exceptional service and would like to thank Charlee and Skylar in particular for always going the extra mile. We recommend the Royal Oak Charlton to anyone who would like great food, great atmosphere and exceptional service. Syd Kassim

Excellent venue & staff. Food top notch too. X

Lovely food and staff, would recommend a visit

Very good meal and at a sensible price

Did not appreciate the rude staff sneering at my partner who was trying to breastfeed my son. Food was average at best when it eventually came out. Attempted to change my sons nappy before we left however noticed the changing facilities were nothing more than a mat to put on the dirty toilet floor and to top it all off the toilet was blocked with a dirty nappy (presumably as a result of the overflowing sanitary bin). Will not be returning and would recommend you steer clear, especially if you have Children. Would rate 0 stars if I could.

Great food, slow service however was made aware of this when booking due to several large parties. Not family friendly in the slightest, was made to feel awkward and embarrassed for breastfeeding my son by the two older female members of staff working. I received some awful looks from these ladies & what looked like sniggering and talking about myself behind the bar. I was feeding discreetly as I’m not very confident as am only 8 weeks in and was dining with my dad and brother. I felt very stressed, and embarrassed due to these ladies that I took my son out in the heavy rain to feed him in the car. The baby change toilets were disgusting, they were very dirty, bin overflowing, nappy sat in the toilet and just a mat to change a child on the toilet floor. However we did receive good service from the young waiter, very courteous and polite young man, nothing was too much trouble. Won’t be eating here again as I’ve worked/working hard to gain confidence feeding my son, I don’t need two old ladies making a young female feel awful.

First time here today. Fish and chips with beer. Excellent presentation. Will be back again.

Last minute visit to sink a nice cold beer, after a hard days grafting. The food was great, the beer was cold and the service was friendly. We ended up staying for the quiz night, finished last and went home feeling happy.

Went down with my daughter as she was staying the night, I come in with my friends a couple of times a month, lovely atmosphere and staff but the wait for our food was almost two hours for just two meals seemed ridiculous, but with that said the food was very nice, just need to come out alot quicker.

Lovely local pub, bar staff/waiters are always friendly, welcoming and attentive. Food is always good value for money and today I have to say presentation was spot on! Looked and tasted great. Well done team for all round great service.

Couldn't wish for a better local pub. Have always had very good service, good food, and love the MacMillian Coffee Morning once a month. Keep up the good work. 🍽🍷☕️🍰

I visited recently for a birthday meal, all the staff were welcoming and helpful and warned us before hand there may be a wait for food. We ordered and paid easily via the app and the food was presented beautifully and tasted even better!

Went down to the pub yesterday with my friend, I had the fish and chips and she had the chicken burger. Great food very tasty, great staff would recommend definitely coming back soon.

What has happened??. Been here many many times, staff friendly and helpful, nice atmosphere, good choice on menu, lovely food and great service....... not any more:-( Been twice ti's week. Saturday at 7 was surprisingly quiet and Friday at 7 packed as usual. Both times waited an hour and half for food, when asked how much longer was told 10 minutes which was actually half an hour. And a couple of things we ordered werent available. staff (one girl) rude and dismissive. Didnt stay for dessert. Very disappointed and will look for somewhere else :-(

Always great service with friendly smiles. Delicious food that never disappoints

Always have the best time at my local! Decent pub, decent staff and decent company. Would always recommend

Superb Sunday lunch and a great meal on Wednesday too. Will visit again. Well done all.

Group visit some 20 of us for lunch. Not the best of experiences food good when arrived but some of us had to wait .ore than 2 hours for food to arrive. This was Weds 19th July.

Burger arrived with lettuce which clearly hadn't been washed with the end not cut off and a tiny portion of chips which were undercooked. Disappointing for a veggie burger which was almost £12. Bar staff very attentive and friendly though

Great atmosphere, lovely food. Excellent service. Always welcoming.

Popped in for lunch with my wife. We had the fish and chips. Really good value and service was great. Staff very friendly, will definitely be going back.

It;s a great little local pub(even tho is part of greene king chain), I've been there 3 times so far and like it. Amazing service with lovely staff, food is quite good for price and beer nice and chill. The atmosphere is great and unique.

Fantastic service, great food served as quickly as possible and pub very busy. Definitely going back soon

Excellent establishment and lovely staff

We found the food to be very tasty and the atmosphere was very good too. Will be happy to go back again

Really great pub, beer garden is fantastic, good atmosphere and most of all, staff are all super friendly and helpful… Sunday Roasts by far the Best in Town…