Royal Grosvenor Hotel in North Somerset

Disappointed with the cleanliness at this Costa. Every time I visit, tables are covered in leftover cups, plates—customers are left to clean up after others just to find a place to sit. Meanwhile, the team is fully focused on the takeaway area, completely neglecting the in-store seating.

Always a really happy bunch of guys in here. Genuinely pleased to serve you. Thanks

Absolutely awful food. Waited 1.5 hours for it to be served. This meal was pre-ordered , so you would think that when you book a table, you are not put on a table in the bar that only seated 8 people when our party was 10. The roast dinner, ( microwaved) was very poor quality, Raw carrots items missing from plates. Cabbage so full of vinegar it was inedible. Watery gravy, no sauces offered to accompany the meal . £15 for this, really not acceptable. No house wine, but no offer of reducing the extortionate price of £.8.50. Chose wine as lager served was flat charged £5.50 which was returned and no apology. Lemonade 1/2 pint charged £4.00 . When are concerns were made to the Manager, her manner was very rude and quite upsetting. Needless to say we will never return to this so called Eatery. I also suggest that the Manager may want to attend a hospitality course, as the way we were spoken to was appalling. This is the 2nd time we have given the new managers a chance. There won’t be a third. Very disappointing Mothers Day 🥲

Without doubt this is the noisiest hotel Ive ever stayed in. Unable to sleep at all, constant music, yelling, screaming glass bottles being emptied, more music, more screaming and it is relentless. I spoke to my wife in the phone, who was convinced I was actually stood outside a night club, when I was in fact in my room. Attempted to change rooms, nothing available, attempted to book another hotel but failed, so ended up sleeping in the car down the road. Horrific experience and will be demanding my money back. Avoid this place at all costs !!!

Restaurant at the end of the pier. Nice place with great views. Couple of draught beers but the rest are bottles. Some great pictures on the walls of old photos of Weston. Staff were friendly and polite. Beer was good. Nice and relaxing. Enjoyed my visit.