Royal Garden in Northumberland

Customers be aware!! We have frequented the Royal Garden on numerous occasions over the past years on Family trips to Berwick on Tweed and up to our last visit in November 2024 found it a reasonable all round facility food and service wise. My partner and I have a routine when eating out in both Indian and Chinese Restaurants where, if we order a starter course and Main course with side dishes we chose to take the resulting over burden of food home with us for a future meal. When however we asked the waitress for this facility she informed us that a 60 pence PER CARTON charge is made for the plastic take away trays which I found totally unbelievable and certainly unacceptable. I explained my dis- satisfaction which resulted in me calling for the Manager who was also the cook. He became very aggressive as he felt totally justified with this principal. I said that I cannot believe his logic particularly as in Take Away customers get their Cartons Free of Charge, yet people sitting in the Restaurant purchasing numerous courses and side dishes as well as drinks from the Bar are expected to pay a surcharge. I furthermore pointed this out to him and he responded with a comment which was beyond belief he said "We have to wash your dishes if you sit in the restaurant whereas with take away customers we do not". I pointed out that we frequent the Restaurant several times a year on our visits to Berwick often with a number of friends and asked if he was prepared to lose that future trade over 60p. In my opinion the Manager had tunnel vision and in the light of the meal, without prejudice being the poorest ever we told him to take back the food we ordered and we left empty handed. Result - We will never frequent the place again, I will recommend all my colleagues in the area against going there because of the food which I would give 3 out on 10 at best but more so the principal of this experience. This man has shot himself in the foot big style but appeared so out of tune with logic would not be able to see it. Times are hard and money is scarce, this ,and a bad attitude with poor food quality will lead to their demise in the long term.

This was a pleasant surprise, we were looking to go out for an early tea, and got in at 5.30, Out of the 6 of us everyone really enjoyed their food, would recommend the sizzling platter, also the vegetable in black bean sauce. The team were pleasant and attentive. Great value for money. Would go again if in the area.

Went here on the 1st Nov 24, and was not impressed. The food was bland, my wife only ate half of what was on the plate as it was far to salty, my dish was edible. However worse still was the final insult, they added £10 onto the bill, and when we asked the girl to explain, she couldn't and went to the woman who wrote out the bill and returned with the correct bill, but no explanation. I would not recommend this place to anyone.

1970’s decor. Staff finding it hard to smile. Food mediocre. Beer cheap. Will only be going again if everywhere else is closed.

We were here for my husband birthday and our wedding Anniversary. Food was absolutely amazing 👏 We got the meal for two. OMG!!! Soup, starter & Two Main Meals to share. All was absolutely amazing. We've even said worth hotel stay just for this restaurant.

Lovely restaurant. Good value. Will be back.

Delicious fried rice and hot pot

The restaurant was nearly empty when the 7 of us walked in. Not for long it was full and take outs being done within half an hour. The meal was ordered at 6.30pm and there was only two servers. They were over whelmed and yet take away were being fulfilled. It was after 8pm before the meal came despite complaining several times. We also my walked out and it was only the threat of that saw us finally having meal. Which was underwhelming. The service was terrible with long waiting times even for drinks. It was clear that number of customers exceeded the capacitor the staff and non were ever refused nor were take away!! As locals we certainly would not consider retuning. Numbers over service.

Called in without booking a table and was made welcome and given a table straight away, drink order was taken while browsing the menu, spoilt for choice, once we ordered the food came in a good time and was hot and delicious, while there the place became busy and everyone's food looked good, would definitely recommend 😁👍

Terrible food, we ordered Beef Chow Mein and Special Chow Udon and they only tasted of old oil and burnt.

Very tough meats, everything tasted of burnt pan and oil.

Really nice food, well presented and very reasonably priced. My only criticism would be the staff could be a little friendlier, felt rushed even though the restaurant wasn't busy.

Rude staff who are horrible. Food was ok but nothing special the curry tasted horrible but the noodles were amazing . Price was ok but the food was average wouldn’t recommend however it’s the only sit down Chinese (I think) in the town so if u want Chinese sit down, you only have 1 option

Had a weeks holiday in Berwick visited this place twice had 2 great meals 2nd time had to wait nearly 1hr but food was still good

I've visited this restaurant many times over the years. Staff lovely, always. The food is of a high standard. With a convivial atmosphere. A must visit reastaurant in Berwick.

Great food, Brilliant staff. Great selection of Beers. Excellent Dim Sum, stuffed duck is a must. Spicy vermicelli.

Staying at haggerston castle for the weekend, drove over to berwick town center for a take-away and 5 starts doesn't do this restaurant justice the food was absolutely delicious! Thank you Royal Garden. Certainly be back in the future 🍽

Absolutely beautiful food takeaway was very hot and all cooked fresh .

Surprisingly lovely restaurant. The tea was good and in a special metal pot. The food was plentiful and well cooked. We didn’t even notice any MSG. Excellent value. +The lavatories were spotless

Friendly staff, pretty average meal and atmosphere.

Phoned up for a pick up take away and was ready in 15 minutes ! When I arrived it was fresh out the kitchen and absolutely stunning will be returning for a sit down meal very soon.

Very poor from start to finish. Booked for 3 adults and a baby and they failed to mention no access for prams so had to carry up big flight of stairs. Met with a cold welcome and told to leave pram in entrance despite restaurant being empty. They did allow me to take pram as baby was sleeping. Ordered three beers and three tap waters. One of beer glasses was dirty and tap water was warm. Asked for ice but only got it for one of the waters. Ordered starters - chicken satay and hors doureves for 2. Wonton had little / no filling and spare ribs were so dry I had to send them back. They did replace with new ribs with a sauce but they were still so dry and tough as clearly been reheated several times. Attitude of waiter / waitress was appalling. Literally no please / thank you / manners. Just generally like being served by an agitated robot. After starters being served within 5 minutes of ordering there was a 45-60 minute wait for mains. Mains were okay but whole meal was a disaster by this point.

Food was brilliant,really enjoyed it.. great tastes 😋

A takeaway. Excellent quality food. Efficient and prompt for collection. Very reasonable prices. Menu options beyond the usual generic. This would be 5 stars if it wasn't for single use plastic containers. Legislation has banned these. Magna Tandoori use foil containers and cardboard lids, as they should.

A takeaway for collection. The food was very good and efficiently available at the requested collection time. Unfortunately provided in single use plastic containers. Under new legislation these are withdrawn. The Magna Tandoori, quite rightly used foil with cardboard lids. Otherwise 5 star.🇬🇧🇳🇿

Been here many times. Went in on a Wednesday evening so quite quiet. Didn't book a table so were put down the bottom again near the kitchen were another 2 couples were sat, all very close together but rest of restaurant was empty. Also the 2 staff on looked like they didn't want to be there. Not great

Iv had from here before but tonight they wanted £8 delivery we are at salutation inn caravan park.oh well there loss

This restaurant was outstanding for service, food etc. I would highly recommend it x

Service was awful there was 4 of us and 2 of our meals came 10mins apart food was overly salty won't be back sadly

Nothing freshly cooked, tastes what taste .better tasting leather shoe sole,expensive rubbish, Meal for 2 and a drink £50,pre over cooked food , be warned stay away,you will regret it if you don't, no atmosphere, staff looked like they just had a smack in the face ,

Visited today and it was lovely, very reasonably priced. Food was outstanding and great service. Will definitely return

Great meal out. Nice surroundings, swift efficient service. Loved the hot appetisers starter. Will return, great that its open from afternoon onwards.

This has become one of our favourite restauants in Berwick upon Tweed. The quality of the food is excellent but what stands out is the tasty variants of the dishes as compared with Chinese Restaurants else where. It is very popularwith diners, with some times brief queues and the phone never stops with takeaway orders. 03/03/2023 Update: Had a great meal there Thursday evening, with really tasty food. Completely lived up to the standard we have come to expect.

We were a group of 7 that didn't have a reservation they fit us in straight away and the food was incredible. Staff were attentive and kind. Recommend the chicken chow mein and this other dish that was spicy chicken with a crispy noodle basket - delish.

Outstanding food, best Chinese in the area. Very busy midweek, so book!

I was with a group of friends. The waitress was lovely and patient. Our starters and main courses took a long time but due to the size of the group understandable. The food was great My criticism is that I asked for extra lettuce for my veg lettuce wrap parcels (only 3 given and charged for extra lettuce) and when I asked to take my yummy tofu away as I was full, was told there was a charge for the container. It’s not the money. It’s how it made me feel like I was trying to get something for nothing. The food was great but the extra charges, and how it made me feel, means I’m not keen to visit again soon.

Great menu Good food Delicious Great value

Food and staff were lovely but place very cold even though heating was on we were frozen won't be back

Above-average Chinese restaurant in the main street. Nothing special but - more importantly - absolutely nothing wrong. Efficient staff and good value.

Great, friendly and attentive staff. Food was excellent, tasty and served piping hot. Next time we are in Berwick we will definitely go again

we booked a table for 1830 hrs as we had a toddler with us in our party of eight. Our food order was taken within 15 minutes of arriving, however the starters took an hour to appear. They were cleared away and we were then given hot plates and waited in anticipation for our main meals. They did not follow close by and the plates were stone cold by the time we got fed. By 2040hrs we had to ask where our main meals were and we had a fractious tired and hungry toddler to contend with. When they did arrive at 2045 some 2hrs 15 minutes after our booking we could tell they had bern rushed as they were poorly cooked. My peppers in my dish were virtually raw and more than al dente, by this time we had had enough and our family meal was ruined. The fall back excuse was “ sorry we r busy” but it’s a saturday night and this restaurant has had busier evenings, poor poor poor, don’t think we will be back.

Lovely evening, fantastic food - on holiday visiting and wanted a nice meal to end on and this was a perfect choice.

From start to finish the restaurant was fantastic! Very welcoming the second we walked in. The starters were to die for, the meat on the ribs just fell off and the prawns were cooked to perfection. The mains were absolutely mouth watering! Any time my glass was empty they asked if I would like a refill. All I can say is I will be 100% back.

Went here for dinner based on a recommendation from a local, didn't disappoint food was bang on what you expect - nothing fancy just a decent Chinese.

Called in on the off chance about 5.30pm on a Saturday. Though based on the town centre, it's easy to miss as the restaurant is upstairs accessed via a single stairway. We were surprised to see so many diners there at that time but can see why. Kids food was good. Noodles are more authentic than bog standard take away and tasted better. Would recommend the seafood hotpot. Not something that usually shows up on Chinese Restaurant menus. I think it was a Taiwanese dish. Service excellent and efficient. Clearly a popular place in Berwick and we would all happily return.

Well worth a visit. Good menu and food. The staff were attentive, without pressuring.

Great food, superb atmosphere and amazing staff 😊 a bit pricey but not too bad. Overall it was great

Very nice meal at a reasonable price

This place is lovely and one of the best Chinese restaurants I have ever been to the atmosphere was warm, comfortable and pleasant. Service was really good the waiting staff were great and really welcoming once we ordered the food came really quick. The food was really good my beef chow main was the best chow mien I have had in ages. Such great food overall.

My daughter and I were seated in the corner of the restaurant behind fake greenery which obscured our view of the restaurant, there were better tables available but we sat where we were asked to. We waited a long time for for our food around fifty minutes it was not worth the wait ! My food was very average and unfortunately my daughters chow mien was burnt so she could eat very little of it . I explained to the waiter it was burnt and he said he would let the chef know but offered no apology.We went to pay and were asked if everything was ok with our meal , so I explained we were disappointed because my daughters food was burnt ! The lady made no apology in fact she said absolutely nothing and just took my payment! Why bother asking if everything was alright if you are going to completely ignore your customer ! This was a disappointing meal out, bad table ,long wait for burnt food ! and poor customer service.

We arrived and got given a table in the corner behind a fake bush that restricted our view of the whole restaurant. Ordered drinks they came fast then we ordered our food, we waited 45 for our mains from the time we ordered. The rice and mix veg was ok but the chow mein tasted burnt and had no flavour. At the end we told the waitress and they didn’t even apologise. Overall not a great experience.

the food was OK . quality and quantity fine. very good menu choice . But its the service that lets them down. prices fine. Could be a very good restaurant. with better staff service. please try harder next time .

We had the Singapore noodles and it was amazing

Absolutely superb food, good fast service and nicely decorated restaurant. We have been several times now and every time the food has been excellent.

Great Chinese, good service no complaints at all. Well priced recommend and will return next time we are in Berwick-upon-Tweed

Wide selection on the menu. Food was delicious, lovely starter selection and main courses were well flavoured. Nice decor and atmosphere. Service was efficient. Would visit again.

Lovely meal staff pleasant and helpful

Various menu, took quite a long time to be served on sunday, nice staffs, taste is acceptable. A good choice in town. 20% off take away

Standard Chinese restaurant, nothing outstanding however if it's Chinese you want then you would not normally be disappointed. Eaten here twice and twice we've been placed behind a screen in the corner. The service is fast and efficient however. I'd visit again when/if I'm in the mood.

Always have a great meal here..never had any bad experience yet

Great food at a great price,nice restaurant relaxing atmosphere

The food was really tasty the prices were very reasonable.servce when like clockwork

Perfectly fine dinner. Clean and tidy

We chose to sat in at the weekend. We were greeted straight away by the friendly staff. The food was very quick and fresh. The food was amazing. It was very quiet, on a busy day it may be a bit crammed but it was not a problem for us. Will be there again.

I tried royal garden for the first time when I was visiting the speedway,I had the chicken curry and was very happy with the size of the portion. I will be returning to the restaurant next time I'm in Berwick.

Good food but very poor service, although only people in and pre booked the service was slow and food confused and missed, when asked the waiter was quite rude as if we were an inconvenience. Food on the whole tasty and good and plenty off it just delayed, slow and service that let it down

Excellent food, and good service. A bit of a cramped restaurant, but comfortable enough.

First we were ushered to sit behind the hedge in the far left corner, and forgotten about, when drinks finally came my husband's was only a third of a pint , when he asked for it to be toped up they said they don't do that , food was practically thrown at us , the hedge was getting near and near as the next table sat down. making it very cramped. Food arrived was all very basic. Curry was just a packet of curry sauce thrown over lump's of chicken, teriyaki chicken was just a chicken burger with sauce over . noodles were just a packet of super noodles with some bean sprouts mixed in, rice was a stodge of rice in a small pot . We will not be going back for sure.

So went for a meal it was lovely ordered Saki was told very abruptly by our server we don’t do it it’s Japanese. So why do you still advertise this on your web page and to fair you do sell Japanese dishes

I did call to give a constructive description of the meal I ordered but I was just told the chef would be told. Chef really all bought inn pre cooked meats ,the duck and pine apple was an abomination boiled duck skin on insipid almost clear cornflour water sauce as no flavour ,,, chicken curry only spices no flavour and again bought in already cooked chicken pieces , the rice had sat in a pot steaming, the only saving grace was the Singapore noodles which you can’t really get wrong . Diabolical.

Been here a few times and it's been nice, but unfortunately tonight service was very slow over an hour to get our main course after our starter then one of the maiins was the wrong meal sent it back then got the wrong meal again , very disapointing.

Nice sit in Chinese restaurant in the town centre. All upstairs as access maybe an issue for some. Easy parking round back.

Booked for family for new year. Staff wearing masks and found them very difficult to understand, apart from barman. Starters and 2 of the mains were good. 2 other mains tasted of literally nothing, at all. Also had to constantly attract waiters attention to get drinks. Missed sales opportunity for them. Jury's out, may try again but certainly not going to rush back.

Tried for the first time here seeing the rating in google. The worst experience i have ever had, we tried lemon chicken and vegetable sweet and sour. Both tasted same and both were over sweet like only syrup it was! Upset my stomach and couldn’t even been able to take 3rd bite. I have always had a good thought for Chinese cuisine but this changed my opinion and taste as well. I spoke to the man and unfortunately he didn’t understand English properly and didn’t respond properly. I asked for water thrice and he didn’t get so we took our own bottle. Finally another lady came and apologised but our Christmas lunch has been spoiled this way here.

Always a great meal here, always plenty to choose from. Staff both professional and friendly.

Food was amazing and the staff polite and professional. Would definitely recommend to anyone.

Small portion, next to no lamb. Staff not very friendly.

We were uncertain where to go, we normally eat Indian when we go out but decided at the last minute to have a Chinese for a change. Not having been to the Royal Garden before we were quite excited. Walking in we were greeted by a young girl wearing a mask ( fair enough ) and also a young lad ( again wearing a mask ) . It was difficult to hear what they were saying because of the masks and Christmas music in background. Because of the masks we could not tell if they were glad to see us or not, it's nice to be greeted with a smile but not to worry. But we definitely got the impression they didn't want to be there. The restaurant itself is spotless and so very oriental ( yes it's a Chinese I know ) decorated really well. The menu is quite extensive but we finally decided and put our orders in, it came freshly cooked and so very tasty ( well done chef ) and decent size portions. My other half never eats all her curry. After our sweets we asked if she could take what was left of her curry away with us, as we always do. Upon inspection of the bill we were astonished to see that they charge a £1 for a 'box' ( takeaway container) , never EVER have we been charged at any restaurant we have used in the past for a takeaway container. It didn't spoil our night but it did not sit easy with us. Next time it's back to the Indian. Food....very good Surroundings....very good Service ......questionable Charge for "box" ......rip off !!

Tremendous food. You cannot go wrong with whatever you choose to eat.

Dull staff not really interested in making our meal special. Different food ideas on menu and all was delicious.

Very nice place, good food and atmosphere.

Food excellent staff excellent . Service was quick and efficient Tables seem very close at busy times.

Excellent meal and service. Staff very friendly.

Ordered my food and a drink and I immediately noticed staff lacked politeness and customer service skills. Food arrived all very nice then someone on next table accidently knocked my drink over which swamped my food and soaked me then they apologised abruptly and left leaving me to deal with the situation. Restaurant staff had no intention of helping me sort the table mess out, I was quite upset and appalled at the whole situation. I had to approach staff for help. No sympathy, assistance or apology from the restaurant staff which shows their lack of experience. I will never return to this poorly ran establishment.

Enjoyed our meals starters and mains 4 adults service good and food hot ,it soon filled up would go again.

Had a great meal in this restaurant tonight, service was good, very good value for money

We have eating in here lots of times and food was always great but yesterday we took away and what a disappointment we were given wrong items and everything was greasy phoned the restaurant and was told to bring food back the following day very disappointing.

Food was ok, I had special curry no pork, asked them to replace the pork with mushrooms, they didn’t which was annoying as I had too much chicken really; and some of the chicken had a weird texture more like Turkey. My husband enjoyed his beef in black bean that came on a sizzler. Staff are miserable, and unfriendly, they didn’t come and check if everything was ok. No offer for more drinks. We asked for the bill. We saw other tables were given fortune cookies with their bills, we weren’t for some reason.

Great food the best Chinese meal in Berwick. It never fails to give high quality food and service! You will not be disappointed!

Evening meal while passing through Berwick. We hadn't booked a table but arrived at just the right time. It got very busy shortly after we arrived so would suggest booking a table. Food was lovely and staff were polite and friendly.

A great meal, high quality food, efficient service, well prices. We turned up without a reservation about 7pm and had a table ready in about 5mins. Can not recommend highly enough. A good find during a chance visit to Berwick.

Exceptional food and great service xx

Not sure what was worse, the food, the staff or the fellow dinner's Didn't get what we ordered, but got charged for it! Blans has more flavour!! EVERY restaurant I have ever visited, when returning a full plate, the staff would ask if there was...

My family decided it was a nice night and we didn't want to cook so we opted for takeaways my mrs and her cousin shared a chicken curry and said it was very nice (and rather hot) I enjoy having a cuisine adventure with new restaurants so I opted for the beef rendang (fairly hot Indonesian style curry) over all I would agree with the locals that this Chinese restaurant is a gem of berwicks food scene

We turned up without a booking on a Saturday at about 4:30 pm. This wasn't an issue as nobody else was in there. I wondered if this was because it wasn't a very good place to eat. We sat down, had our order taken, and...

Sorry to say but what i just ordered was disgusting. Burnt noodles. Overcooked chicken and duck and tasted like nothing. 27 quid wasted

The beef dumplings were not what I expected the beef was raw my beef chow mein was good but they didn't have the wkd as stated in drinks menu we ate at 15 30 on a Friday and me and my partner were the only customers so no atmosphere

Food not bad and pretty cheap but service was a little slow.

When we found a menu for the Royal Garden in our caravan in Berwick, it suddenly occurred that it must be at least 30 years since I had a Chinese meal (other than the pre-packaged efforts from Morrisons). So we ordered a take-away from the...

Tom Yum Dish was okish BUT the roast pork in the chow mei was tasteless & dry...when I rang and complained they agreed that it may be a bit dry but they can't do anything about it.. Absolutely blaze about it - sent an email...