Rosebourne, Hampton-in-Arden in Solihull

This is now Hilliers garden centre. The cafe was busy, We waited 40 minutes for a breakfast and an egg batch. Despite ordering a seeded egg batch and returning to check no meat ,alongside a vegetarian breakfast ,it came out with sausage and bacon. The egg batch came out next with a crushed top no seeds ( its a white roll with seeds on top) it was replaced with a complete roll which had a thick layer of yellow butter /marge , but fine we got an egg roll. Vegetarian breakfast finished. The bread was damp so ate the egg. I am aware of tte pressure of a kitchen and sometimes it all just goes wrong but the serving staff made one apology. Sorry for your wait. It was so dissappointing. The vegetarian breakfast was ok , piping hot sausage, cold mushrooms and beans but presented nicely and edible.

We’ve been coming to this garden centre for years - always felt the restaurant was a gem - staff amazing. Notice the last couple of times things seemed a miss but this visit will be our last. The photos I’ve attached are my favourite lunch - fish finger sandwich. The first was from January 2022 the second from yesterday. Let me first start off by saying this is not the front of house staffs fault - they are impeccable. There had been yet again another menu change this time the fish finger sandwich was advertised as with traditional doorstop white bread. What came was clearly packaged sliced white bread - I had to cut it myself. When I queried it I was told they had been given the new menu but not the food to go with it so the bread hadn’t arrived. The front of house staff asked the chef would he change the bread for a nicer roll - he refused. Nice. They did happily refund as it simply wasn’t worth the £9.99 tag (no chips this time with it either - just a soggy sandwich and some coleslaw) It is chains like Hillers that ruin places like this garden centre - by their lazy planning - and rubbish menus and food. People will just vote with their feet and go elsewhere. Good luck.

Pleasant restaurant and ordered a bacon sandwich with extra mushrooms, we were charged £1.50 for a couple of small sliced button mushrooms which seemed exorbitant. Staff were friendly but left feeling ripped off, short sighted (ex) customer service.

I find totally unacceptable for a established garden centre group not to offer gluten free bread as an option within their menus. Perhaps some food allergy training from senior management downwards would be a good idea. Prepacked gluten free cake @ £3.49 per slice is very expensive.

Nice staff and decent food, but the cafe is absolutely freezing. No heating at all but a large fan turning....really!?