Root of spice in Bexley

Awful experience with this takeaway. Was missing half of my order, when I called the restaurant explained issue owner said they will be sending the missing items and to give them 10 mins, 30 mins later no food so gave them a call to then to be shouted at that I have received the food then for him to realise he has sent me the wrong set meal. He then hangs up. I ring back and ask what’s going to happen with the missing food he says there’s nothing he can do and hangs up again! I then had to contact the online website I used to order to get in contact with them to resolve the issue. Another 45 mins later the missing food arrived. Awful experience and terrible customer service. I have been going to them for years which after this I will not be anymore!

Food wasn't good at all I couldn't eat it, also had missing items and restaurant didn't want to resolve or help.

All food was amazing. Tikka rolls were banging as was all of it tbf

Food is rank like their customer service

Delivery only Chicken korma was soooo spicy I had to throw it away Couldn't eat it. Biriani over spicy in comparison to others I've had. Naan bread was soo dry It was crunchy!

Very delicious and delivered very early. Your lamb ceylon was wonderful and filling. Good portion size too.

It’s very nice Restaurants. Very Unique Taste

I use this place for years and always great food and service. Specially chicken tikka masala is amazing. Highly recommended

Always nice food from here tender meat good service

Delivered stone cold. Had to reheat whole order. Totally flavourless butterfly prawn not even seasoned. Goodness knows what liquid was in the pots but again totally bland. Really disappointed. Last order was really good. Discount offered for next order but not sure whether I will risk it again

Very mediocre. Lacking flavour. Wish I saw the reviews before I ordered, would've chose somewhere else

Nice food, delivered on time. Really enjoyed the potatoes and chicken tikka. Vindaloo had good heat, chicken tikka masala was on the sweeter side. Would recommend.

Absoltely discusting food no taste full of onions that was not wven cooked the meat lamb was discusting wasnt edable this plaxe should be shut down terrible nearly threw up

Ordered from here on recommendation, looked at the rating but I’m always quite skeptical of online reviews as everyone has different standards, but I’m starting to wonder if my neighbour needs to give his head a wobble. By no means am I a connoisseur of an Asian dish, but I do expect to eat lamb without my jaw becoming tired, the restaurant’s title is “root of spice” but all I could taste in the prawn puri was the herbs. The Nawabi had no flavour to speak of, the chicken tikka masala was ok at best. And the Naga Lamb was… exhausting to digest. Delivery time was acceptable, but this is to be expected as with quality comes demand. I’m sure there are people who do enjoy their food, maybe I caught them on an off day but for me I think I will stick with my usual, who is closer anyway 🤷‍♂️

delicious!! food is always very flavourful and nice.

Amazing food!! Fresh & hot on delivery! Would really go no where else for curry!! Bombay potato’s, korma, naans, chicken tikka amazing amazing and more

Ordered from here twice now and both times have been very good. Great taste and the meat is very tender.

Absolutely tasteless no thanks won't return

Very good value. Plenty of tasty food delivered on time

Excellent food at a reasonable price with friendly service

Fantastic food each time i have ordered Wouldnt get my curry anywhere else

No flavour in ANY of the food- all tasteless. Never had an Indian takeaway like it. Awful.

Read the reviews on Just Eat. Sounded promising. 5 out of 6 stars. Food was terrible. Cold onion bhajis. Curries were runny, full of grease. Never again. Don’t believe the reviews.

Absolutely terrible food. This place should be shut down. Brought me raw meat. And try to tell me it was my taste buds. Tried to tell me im the only person to complain. Out of a hundred people. Which I find hard to believe. I would not give this food to foxes that eat of my bin.

I don`t understand why you are charging your customers more than the actual price displayed on your menu. Charging 2.95 for a small portion of chips for my kid is way too much in my opinion, especially wnen your menu says 2.20. They did offer the difference back when confronted (50p) which i did not accept anyway. It seems to me that this wasn`t a genuine mistake, just pure dishonesty at his best. Do your math properly next time as you got even the refund calculation wrong, thank you.

Disgusting service, have always rated this place as excellent, the food I received Saturday was disgusting 5 pieces of chicken in what looked like gravy, was supposed to be chicken tikka masala. Went through the complaints procedure, completely un interested, they were busy, never again. Avoid at all costs

Can’t tell that the Meat and Generic “Curry” has been cooked separately and just served together in a box. No flavour whatsoever. The onion bhaji was extremely oily and tasted less . First and last time we’re ordering from here!

Placed an order with Uber and tried to cancel it straight away as discount didn't get applied. Restaurant told us they would cancel but when Uber spoke to them they decided to place it anyway so we could no longer cancel it and receive the refund. Rubbish service and even hung up on us.

Amazing food, so full of flavour. The option for level of heat from restaurant online delivery service is spectacular.

Really wasnt nice at all. First an last time i order from here

This must be the worst restaurant ever Don't even waste your money the food had no flavour They should change the restaurant name to No Spice

Ordered £40 worth of food, Indian food as well they provided one papadam and instead of a salad I was given diced onions, shocking, flavour wise this was a undoubtedly one of the poorest biryani I've ever tasted, lack of spice and flavour, even the naan was horrific, if you consider how expensive this place is, you would expect better, I've had chicken shop food which had more flavour, avoid at all costs, unless you don't care about value for money. Find a better place. Needs a serious overhall

Use Root of spice many times and always delicious food and great customer service.last night I ordered a butter chicken which mouthwatering a great portions. Excellent value for money and Highly Recommended.

Wouldn’t even give it a half of a star but that not an option on here unfortunately This is the worst Indian I have even eaten in my life! wouldn’t even feed it to my dog! When you call to speak with them they can’t even speak English, I asked for a refund and told no they can’t do that! AVOID!!!

Our order was over 90 minutes late resulting in us having to go to the restaurant to pick up the food which was cold and mostly inedible. We ordered through just eat and the restaurant inaccurately registered on the app that our order had been delivered so we could not cancel it. When we went back to get a refund we were given several excuses such as “you can’t get a refund if you’ve collected the food” (so what about if you got home and and there was an issue with the food or it had something unsavoury in it!) before the gentleman in charge said that he wouldn’t give us a refund because we ordered through just eat. He had the audacity to tell us we should’ve cancelled the order if it was taking too long - we called the restaurant over 40 times and could not get through (He later said they’d taken the phone off the hook) plus the restaurant inaccurately said the order had been delivered meaning the cancel order part within the app obviously isn’t available. Terrible customer service. No apology or attempt to appease the situation. I was addressing members of staff on 2 separate occasions and they did not listen to me but instead started talking to my fiancé so I find the sexism in this establishment is also unacceptable. I often leave reviews for places I’m happy with, rarely am I treated so poorly as to write a 1 star review. Working for the NHS in the current situation all I wanted was to have a meal delivered to save me going out. Instead I’ve come home after 2 unnecessary trip out, upset and angry at how shockingly this restaurant has behaved.

Our order was 90 minutes late resulting in us having to go to the restaurant to pick up the food which was cold and mostly inedible. We ordered through just eat and the restaurant said that our order had been delivered after an hour of us waiting which it clearly hadn’t been. When we went back to get a refund we were given several excuses such as “you can’t get a refund if you’ve collected the food” (so what about if you got home and and there was an issue with the food or it had something unsavoury in it!) before the gentleman in charge said that he wouldn’t give us a refund because we ordered through just eat. He had the audacity to tell us we should’ve cancelled the order if it was taking too long - we called the restaurant over 40 times and could not get through plus the restaurant inaccurately said the order had been delivered meaning the cancel order part within the app obviously isn’t available. Terrible customer service. No apology or attempt to appease the situation.

1st time. Had worse but the rice was bland, chicken korma wasn't as creamy as most places, think will only eat from here again if everything else is shut

Quick delivery of food however poor quality. I did not enjoy the food and did not finish it. Very bland and I felt as though they had just warmed up pre-prepared food. Will not be returning. Overpriced for what it is

we ordered from this place all the time but a couple of months ago the Bombay potatoes began to be very hard (not boiled enough). we also on around 4 occasions ordered a nan with our meal which didn't turn up and on calling Root of Spice they would say next time we will give you one free. this never happened! when I would mention this the next time they would say sorry no note on the system. tonight we ordered are usual, I ordered madras sauce which didn't turn instead a masala sauce turned up. I called root of spice to explain I do not like this sauce. they said they could bring me the correct sauce in 20 minutes. of course I asked what about my rice, starter and Bombay potatoes oh yeah and not forgetting nan bread all getting freezing whilst waiting. I offered the guy 2 options a whole fresh order or my money back, he told me as they were busy I would get a new order but I will have to wait at least 20 mins 1 hour and 2 mins later my food arrived 20.52. will never ever ever use this place again. food gone way down hill and orders wrong. prices different online than when you call to order!

We ordered from them once before months ago, I asked for no onions in my curry but it was delivered full of onions. I rang them and they brought me a replacement an hour later once everyone else was finished eating. Decided to give them a second chance on Saturday. Again I specified no onions anywhere (we were planning to share everything) as they make me ill and even rang to make sure they got the message. Not only they showed up 45 minutes late with a slightly different order (we ordered 2 spicy and one plain poppadom, we got five plain poppadoms instead) but every single dish was literally full of onions! I decided not to ring them again to get a replacement as we would have had to wait for another hour again. Honestly I don't understand why they take orders if they can't then deliver the requested specifications. Now I'm definitely not ordering from them ever again, and if you have food allergies/intolerances I would steer well clear. Finally, although I had to go hungry, my husband did eat the food and said it wasn't very flavoursome either.

We ordered from them once before months ago, I asked for no onions in my curry but it was delivered full of onions. I rang them and they brought me a replacement an hour later once everyone else was finished eating. Decided to give them a second chance on Saturday. Again I specified no onions anywhere (we were planning to share everything) as they make me ill and even rang to make sure they got the message. Not only they showed up 45 minutes late with a slightly different order (we ordered 2 spicy and one plain poppadom, we got five plain poppadoms instead) but every single dish was literally full of onions! I decided not to ring them again to get a replacement as we would have had to wait for another hour again. Honestly I don't understand why they take orders if they can't then deliver the requested specifications. Now I'm definitely not ordering from them ever again, and if you have food allergies/intolerances I would steer well clear. Finally, although I had to go hungry, my husband did eat the food and said it wasn't very flavoursome either.

Lovely food as always,using Root of spice for years and always outstanding.

Disgusting service, have always rated this place as excellent, the food I received Saturday was disgusting 5 pieces of chicken in what looked like gravy, was supposed to be chicken tikka masala. Went through the complaints procedure, completely un interested, they were busy, never again. Avoid at all costs

A lovely meal! We ordered from their takeaway service and food arrived hot and on time. Really nice range of dishes. Would thoroughly recommend!

Although the food was ok it was very over priced. I thought the portions would be bigger. After spending £20 on just 3 mains without any rice it came with only one poppadom and 2 small nasty looking hot sandwich bags of salad that I wouldn't even feed to my dog. The relatively good flavor is not enough to make want to order from them again. Extremely dissapointed.

Root of spice is the best Indian takeaway in Belvedere,using this place for few years now alaways outstanding,,

Great food, not greasy but full of flavour. Great value and delivered in 20 minutes. Will definitely be using them again!

Delivery was early which is brilliant. The naga chicken was tasty. I am 007 now as the App won’t let me leave

Terrible food...I just wish I never ordered from this place. You can't get anything that sweet. Even the salt tatsed sweet...

Always use root of spice never disappoint,fresh food and taste lovely.tikka masala is my favourite.Highly Recomended.

The worst butter chicken and chicken tikka masala i Have ever eaten.Tesco prepared dishes are much better.

Piping hot food delivered on time,it was delicious,I will definitely come again & Recommended to All friends and family

Well... food wasn't hot, the Bombay potatoes were yummy but the delivery was late (explained the Luke warm meal) and the vindaloo was no where near the best I've ever had it lacked in the rich flavour it should have had and was spicy but not as enjoyable as I'd hoped for I was super excited for a curry which I'd craved for a week but it was not up to expectation and I wouldn't use this takeaway again as I'm sure there's better in the area... I certainly hope so at least.

Food is disgusting mango chutney is like water and a hair in the food don't bother wasting your money on this place order somewhere else GRIM!!

Great tasty food. Lovely staff with good customer service.

Sadly the food quality has decreased. Very disappointing

Food turned up in good time but didn't receive the 15% discount as stated, missed off part of order and didn't taste great at all, not much flavour, will not order again!!

Amazing food from this place,one of best Indian food I have had.such a value for my money.Chicken jalfriazi was fabulous,my other halfs dansak is also very nice.service was outstanding. Highly recommended

Good service with good food.. delivered piping hot and full of flavours....also reasonably priced...

I use root of spice regularly,food is so yummy.Fresh ingredient properly cooked and service is spot on. I even recommend this place to all my friend and family