Roma Chippy in Bolton

We ordered a doner kebab and double cheeseburger from one of the eat apps. The estimated delivery time kept changing and got later and later, very frustrating when the rest of the family were tucking into food that had arrived on time. It took well over an hour in the end which might have been ok given it was Good Friday, but the fact we kept getting messages saying it was coming, then it didn’t, then another message saying another 15 mins and so on, it was a farce. The doner kebab was just doner meat on chips, no bread. I’m half Turkish and know that a doner kebab comes with bread. The doner meat was pale and didn’t taste good. My cheeseburger was bland and the meat tasted cheap. The chips were good because I like soggy chips. The Oreo milkshake was very good. I called to ask for a refund, even if only partial, but was told no, the most they offered was a free milkshake next time. No good to us as there will not be a next time!!

First time at this restaurant since it moved. Very impressed with food and service. Menu has good choices. All food arrived hot and was of good quality. The portion sizes were also good value for money. Based on our experience would certainly recomend.

Don’t waste your money. Avoid this place.

April 2023 Very disappointed in my experience at Prezzo. My daughter who is 7 ordered a child's menu spaghetti and informed me she had metal in her mouth. Spat the metal out and yes there was a big sharp piece of metal in her food. Very large lump. Very concerned this could have been very dangerous if she had swollowed or ingested the metal. Informed the waiter. Had to ask for the plate to be removed and new food ordered. No apology from the chef or senior management which I would expect from a serious incident. No concern or reassurance provided for my daughter that was very distressed from metal hurting her teeth. Extremely concerned about the experience.

Good choice of starters and mains made choosing supper easy and food was served efficiently and on hot plates! Wide range of breakfast items including Virgin Mary appetiser.