Rocco's Pizza & Treats North Belfast in Belfast

I’ve ordered from Rocco’s via Uber Eats at least half a dozen times. While the food is a bit too pricey for my taste, it’s undeniably great and a nice treat from time to time. I don’t have any complaints about the food, but the delivery service does leave something to be desired. On at least one occasion, I’ve had food items missing (which is obviously disappointing). Most recently, I had four small boxes of food delivered with a milkshake. The delivery driver handed all of this to me, and it was a struggle to carry it that way. I ended up spilling half my milkshake trying to juggle it all. In my opinion, this was a bit careless on the restaurant’s part. My boxes of food should have been put into one paper bag for easy transport. Sometimes it’s the little things that make a big difference (for better or worse) to the customer.

Can't believe I'm even having to do this, but hopefully someone who actually gives a crap will see this! Ordered a delivery this evening (Order 8556616) on the app and still hadn't appeared 30mins after the estimated delivery time. Called up to find out what's happening to be told issue with the printer and will be remade and sent out. Due to the time of night (now 11:30pm) I asked if I could just cancel the order and get a refund cus I have to be up early for work and just wanted something nice after hitting the gym with normally quick service. Phone was instantly hung up. Thinking this was just an error, I tried again. Answered pretty quick, said hello, hung up again. Called a few more times and each of the calls are being rejected. Have always loved the food and had great service from this restaurant but severely disappointed and appalled in the service today. Will just go through my bank to get the money back if you're going to be so stubborn, and hate to say it but you've lost a customer!

I got back to my hotel to discover the restaurant had been closed, I was hungry and needed a meal. Out with the delivery app and a quick check found a place close by... The menu is pretty extensive and I was looking for sourdough pizza - they excelled, I opted for a meal deal and for the first time in years I ended up leaving food because I was full up, completely stuffed and happy. I heartily recommend this place, the meal arrived swiftly, and was piping hot. Delivered by a lovely fella - service with a smile too.