Frankie & Bennys in Belfast

Gave the place a second chance out of desperation safe to say the food echoed the desperation , saddest lasagne ive had swamped in sweet tomato sauce , thin and nuclear hot overcooked sheets of pasta. My friend had the burger the only joy out of it was the nostalgia of cardboard cafeteria food. Decent music saved the atmosphere. This is a warning unless you’re also rather desperate.

Visited the Belfast branch. Lovely food and the serving staff and manager were very helpful and pleasant . Had the vegan burger, lasagne, chips and chicken strips. Have been many times before and will be back again!

Just want to start with wow! Last night me my partner and friends where out for my birthday there was no mistakes made choosing frankie & benny's ! From the minuted we arrived till the minuted we left it was a first class experience i have went around belfast eating in restaurant and this has got to be up there with the very best places for choice of food friendliness helpfulness and and all around it was a plesent experience. The choice of food and quality is top notch the drinks also fantastic and deserts are great there's nothing to fault 🤤 I'm already planning a trip back into Belfast just to come here I can't wait 😁 !!

We,a party of six with no booking had dinner in this branch of Frankia and Benny last night. They were able to accommodate us with only a 5 min wait even though they were busy. The service was excellent. The female server was efficient polite and able to help us when one of the group wanted to change their order. The food was excellent I had the ribs which were beautiful. We were in a hurry as we had tickets for an event at 7pm. We arrived after 5 and we were on our way by 6.20 which was great going yet we were unhurried throughout our stay. Highly commend the whole team for a job well done. Thank you

I absolutely loved my time here, me and my friend were heading in to get some dinner and had both our newborn babies with us. They catered so well with us having 2 big prams with us and so the baby’s can be in there prams but also next to us. The staff were lovely and pleasant. The food was fantastic!! Nice and tasty, definitely my new favourite place to go.

came up from coleraine first time ever trying this place food and staff was lovely will definitely be back

The food is always top tier, the staff are nice and wait times for meals are always short.

I recently had the pleasure of dining at Frankie and Benny’s in Victoria Square, Belfast, and I couldn’t have been more impressed. As a foreigner visiting the city, I was greeted with a warm and friendly atmosphere that made me feel right at home. The staff were incredibly hospitable, and a special mention goes to Ms. Janaki, who was exceptionally polite and helpful throughout my meal. The food was absolutely delicious and served quickly. I opted for the chicken wrap, which was flavorful and perfectly cooked, and paired it with a refreshing milkshake that hit the spot. Both dishes exceeded my expectations in taste and quality. Overall, my experience at Frankie and Benny’s was wonderful, and I’ll definitely be returning the next time I visit Belfast. Highly recommended for anyone looking for great food and top-notch service!

great food and amazing service. always tastes amazing, love their mozzarella sticks

Great service. Staff kind and understanding. Food is amazing definitely going again .

I went on a Saturday and even though the restaurant was very busy the staff did not disappoint. Food was good but we had a to wait a while on it but our server Aimee was excellent at checking on us to see if we needed anything.

We visited Frankie & bennys Victoria square yesterday as a family of 4. The food was lovely and it was served quick. We were served by a girl named Amy she was very attentive and nothing was to much hassle for her, as my children had different requests and she took it all on board and delivered a great service to us. We will definitely be back again.

Dinner with two fussy kids and two adults. The staff very kind with us when they heard my eldest wasn't taking his chicken and they changed his meal free of charge.

I had family visit me and I took them out for a meal. First time for me at this restaurant and I must say we were all delighted, with the service and friendly atmosphere. There was a manager there and he was extremely efficient. There was a great menu lots to choose from.I will most certainly be going back and I'm have been telling my friends to check it out.

Pizza is unreal and the wait staff are very nice and friendly. I was served by Molly who was very good and professional. Absolute stunner as well 👌

I recently had the pleasure of dining at the incredible Franky and Bennys restaurant, and I can't recommend it enough! The atmosphere was warm and inviting, making it a perfect spot for a cozy dinner. The menu offered a fantastic variety of classic dishes, and everything we ordered was bursting with flavor.

Good place to visit when shopping in centre! Friendly and quick service!

I came on Thursday to this place with my friends; The drinks were exceptional – expertly crafted and refreshing. The food was absolutely delicious, with every dish bursting with flavor and cooked to perfection. The service was top-notch; the staff on the floor were attentive, friendly, and made sure we had everything we needed throughout the evening. Highly recommend this place for anyone looking for great food, drinks, and outstanding service. We’ll definitely be coming back!!!

Me and my family went here during the week and couldn’t have asked for a better experience. Our waitress Aimee was so attentive and made sure to double check everything came out okay and as expected. We will 100% be back!

We went for dinner the other day and food was lovely. Our waitress Aimee was fabulous and made sure we had everything we needed!

Barbecue chicken and ribs not to be missed. Lovely efficient staff

I had a large group booking of 30 people including 16 children for lunch today and I couldn’t have been more impressed from start to finish! Prior to booking, Justin took time to talk me through the details of the restaurant and menu to make sure everyone was catered for. Our server today Ella was amazing, everything was seamless even with so many orders being served at the same time, and a with a lot children to take care of! The food was amazing and everyone left happy - it is a great family friendly restaurant and we can’t wait to go back - thank you all!:) x

We were disappointed with our chicken burgers as they were all incredibly hard and dry. Along side the poor food, my "chocolate milkshake" was like a churned watery yazoo, absolutely not worth the prices for such a terrible experience.

Brilliant service Ella was nothing but perfect to me and my fiancé, came in and she catered to us in the nicest way possible wish I could give higher than 5 *

This has to be the worst. Me and my family went here for something to eat. We waited 2 hour to order our food. Once they came they said do you need food? I said yes and he said well go and get it and walked away. I went to speak to the manager and she said i dont care and LEAVE. Avoid this place if you dont like diarrhoea.

The most racist staff you can ever find in Belfast , very shame especially in such a beautiful place

Excellent service from Ella Spaghetti Bolognaise was very disappointed It was all spaghetti and very little Bolognaise

Such a lovely experience in this restaurant yesterday with my hubby and our two girls. Staff were amazing and the food was lovely too. Anything we asked wasn’t a problem. Thank you and we will be back. The girls loved it and clean plates all round.

Left to wait whilst others who arrived after us were seated first Long wait to be served Had to ask twice for cutlery Had to ask for drinks Didn't get side order

I visited this restaurant today and i have to say food was lovely but very poor service. We were waiting quite a while for our order to be placed and then we had to request the bill quite a number of times only then did we get it when we asked a few people for it. We were in quite a rush so this was not ideal. How ever food was lovely and came promptly. Would recommend for food as long as you are not in a rush. 👍

I go to this restaurant every week but after today's episode, I don't think I'll be back. There was a girl I have never seen but, evidently she is a senior staff member who was managing the queue. I let her know that I had no formal reservation but that I have a standing reservation every Saturday at 5:30. Instead of telling me that she would get me table as quickly as she possibly could, she told me "that's not how queues work." Then a waitress who I had never dealt with before got my food and drink order wrong. She did apologise and offered to get it fixed but, I just wanted to finish my meal and leave.

Simply awful. It was my mistake agreeing to go to one of these restaurant chains as they always disappoint. To start we had a pram and got seated in an awkward corner having to squeeze by other customers when there were other tables available which we asked for. The table was dirty so we cleaned ourselves with a wet wipe and there were chips on the floor under the table. The portion sizes were on the smaller side. The food was either fine or a let down, for example the over cooked chicken. When we got given our starter we weren't given any cutlery. No staff came near us again. After a long wait trying to get anyone's attention we had to get up and walk towards the kitchen to ask for cutlery. No apology for the oversight or the wait. The only slightly positive thing I can say is that the cost was reasonable enough, but given the experience and the poor food I would never return or recommend it to anyone.

where do i start...walked in and stood for 4 minutes before a man went "I'll be with yous in a minute go wait outside" ... Alright abit odd but I'll survive lol, me and my friend waited in the outdoor seating area for 7 minutes before another couple arrived, went inside and within 2 minutes were told to go wait outside aswell and someone would come get them so they came outside and sat down. Within 3 minutes a member of staff completely ignored us, went up to them and said "your table is ready" the other couple said to her "they were here before us?" And she ignored them and walked them to their table before coming to get us. Already annoyed but I tried to keep a happy face as I didn't want to ruin the evening. The other couple were asked if they wanted drinks within 2 minutes of being sat, me and my friend waited 8 minutes before finally being asked. This happened aswell with the food where they were served before us which was upsetting. When the food finally arrived we had pointed out to our server that we were never given cutlery but the couple that arrived after us had been given drinks, napkins and cutlery and we had nothing. She said "okay be back soon" ... She never returned so we had to just eat with our hands (thankfully we ordered burgers). Even when we went to pay she had the CHEEK to ask us how much of a tip we wanted to leave, I told her none because the way we were treated from the second we got here was so rude. I asked her was it anything to do with the way we were dressed (my partner was in a jumper and denim jeans and I was in a hoodie and tracksuit bottoms due to my health condition) and she awkwardly laughed and then gave us our receipt and walked away.... i liked the food but the service was downright disgusting and i won't be going back. I wish I had asked for the manager to complain about that member of staff because she treated us like trash from the second she seen us. Me and my friend also do not look like your average Joe, we both look alternative and i myself am covered in tattoos so i am used to being treated differently and in a colder manner but this was just so gross. Don't go here.

Una de las peores experiencias gastronómicas de la historia. El personal estaba desinteresado y letárgico hacia los pocos clientes que tenían. El personal de la cocina era ruidoso y podía ser escuchado por los comensales. La comida era sosa, congelada l, recalentado shxt! Mi sobrina pidió comida para niños, pero no le ofrecieron ni recibieron un postre. Ningún saludador o anfitrión en la entrada. ¡EVITA!

Was in there yesterday for lunch ,overall an absolutely dire experience, The manager was rude and clearly doesn't want to be there .Took ages to take our order and waited 45 mins for our food to come ,the burger was absolutely terrible, there was a hair in it and the burger was full of bits of fat ,the chips were cold and when I asked for them to be changed the waitress came back with chips that were just threw back into the fryer,absolutely awful .I complained in a nice way and the burger was taken off the bill,We travelled up from Mullingar.If the owners are reading this you will have to make a good few changes to your restaurant in order for it to survive ..I will never go back nor will I ever recommend it to anyone ..

order never arrived after letteing u wait for a very long time.

Had a bad experience today at Frankie and bennys, got there and we’re waiting to be seated. Waited for a few moments and a gentleman then seated the 4 of us at a table. We sat down at the table at around 2:15pm and waited possibly 10 minutes before our order was taken, in that time we seen another staff member eating chips off of a customers plate twice. I think that is terrible and uncalled for. We had our order taken and were waiting up to 20 further minutes, half an hour, for our drinks to arrive at the table, it took 35/40 minutes before we got our drinks. We then seen a member of staff eat more food off of customers plates. Personally I don’t think this is acceptable and people should be made aware of this.

We waited patiently for the food with alot of expectations. To be frank all the food served except Rack Ribs were awful. We waited for one of the waiters to atleast look at us to say that all the foods were under seasoned. After serving the food literally no one turned towards us, since we were starving as we were traveling from London and didn't have anything since morning we just ate as all of us were tired of hunger. After completing the food we raised this concern with the manager. Unfortunately the manager was very rude and not cooperating. He stated we didn't like the food basically because we are Asian's and we are used to having spicy foods which is discriminating. He didn't want us to give any negative comments on food and was explaining just his side by saying every outlet of Frankie & Benny's serve this same kind of food which is under seasoned with literally no pinch of salt in the pizza and pasta. Very unhappy with the service and the food.

Recientemente estuvimos en Belfast para mi hijo regalo de cumpleaños conjunto. Mis hijos son autistas y como tales son criaturas de hábito. Vinimos a Frankie & Bennys, ya que a menudo visitamos el de vuelta a casa. Visitamos el restaurante en dos días y en ambas ocasiones la comida era buena. Uno tenía la pizza hawaiana, otro queso macarrones y yo el filete una noche y el perrito caliente sucio la noche siguiente. No tuvimos ninguna queja. Me pareció un poco extraño que el perrito caliente sucio es una salchicha vegana con pechuga de ternera en la parte superior, pero fue agradable.

Brought 3 kids in today. Waited 10 minutes for a waitress to seat us. The kids were given crayons and asked would they like paper to draw on, said she'd be back with paper. Sat for 30 minutes and could not get the waitresses attention. Weren't even asked would we like a drink, so we left after 35 minutes. Could have seen past it if they were busy, but there was hardly any customers there. Last time I'll bring the kids here

The staff were fantastic couldn't have done more for us and the food was absolutely lovely we shared garlic pizza bread and had Ribs which were absolutely delicious!

I love Frankies and bennies. Call In for Great food and atmosphere.

Absolutely gorgeous whoever made this needs a pay rise comfort food at its finest thank you

My first time in Frankie & Benny’s. The vegan margarita pizza and Coliflower bites was amazing. Very delicious. Also they offer 30% discount if you have a valid movie ticket from the mall which is great. Definitely must try place.

Fui aquí para cenar hace unas noches y estaba muy contento con la experiencia. Era la primera vez que la familia y yo estábamos y me quedé impresionado con lo buena que era la comida y el servicio. También era muy asequible. Sin duda volveré!

Fui a Frankies recientemente antes de un show en Belfast. Aconsejé al servidor a qué hora teníamos que salir y no podría haber sido más servicial. El servicio fue rápido, así como la comida que nos vino bien. La comida era deliciosa y cálida. No había estado en desde que se mudaron, más de una sensación moderna al lugar ahora. Volveremos.

Stopped by for quick get together before heading out for early halloween celebration- was an absolute blast! staff was incredibly friendly and cocktails are very well priced! cannot find cocktail less than tenner nowadays. Pornstar Martini is a must

visited today and was impressed! Place was busy but the manager handled it like a pro. We do not feel missed at all - Justin is an absolute star. They manage to cater my friend who is a vegan very well. Very patient explaining all available options. Great atmosphere and playlist. A bit hit and miss but will sure will revisit soon.

Braved the bad weather and decided to try Frankies today. Was busy but very welcoming. Janaki was very attentive, and food was great. Ordered medium rare and steak and fries is beautifully cooked. Will definitely visit again.

I usually love their food, but this visit was very disappointing. The food quality for the price really wasn't worth it. There are other better options in the complex.

Good pizza. Service was quick on a busy Sunday night. Atmosphere was pleasant. It felt like all the staff were looking after us.

We visited on a Saturday night approximately 18.30. I went in to ask about a table for 9 people for my daughter's birthday group. A man told me it would be 30 mins for a table. As I looked around there was empty tables with no reservation sign on them and the outside tables were not been used They didn't take a name as I was asked to wait outside. As I was outside I asked a few people who were also waiting and they had been told 45mins with no name taken. Eventually after sending in my wife and the other people going in we got a table. The order was taken and arrived. I got the side dish of barbecue beef chips, when it arrived there was 3 bits of meat about 1/2 inch in length and the chips were cold. We had planned to go to Cosmo but it was closed for a makeover so I eat the chips anyway. The dishes were shocking, one dish looked like a birds eye bit of chicken and a drained tin of spaghetti beside it. I honestly don't know where the photos on their website come from but I certainly won't be back .

Food was amazing. We also had dessert and it was just as great. Lovely atmosphere and customer service was fantastic. Could not fault anything. We will be back again soon

very tasty fries and wings. Good value portions.

I selected bbq chicken which looked great on the menu but when it came it was basically a chicken fillet with melted cheese and a bit of bacon on the top served with oven chips and two onion rings. It was very basic and the annoying thing was it cost me £17.95 which is extortionate. I asked for mayo for my chips and I was amazed when the bill came they tried to charge me £1.25 for this extra- I told the waitress I wasn’t paying for that and to be fair she took it off the bill. Staff were ok atmosphere a bit dead and the food wasn’t great and very expensive- definately won’t be going there ever again.

Great food, lovely attentive staff and great prices.

We sat in at Belfast Victoria Square the waitress Janaki was amazing

Can't fault ,food was good service was excellent

I had the best burger ever— halloumi and chicken burger ftw!!

I went for food with my friends during the afternoon. Wasn’t too busy and the food was delicious. The meal was exceptionally enjoyable though because of our server Janaki. She was so pleasant and attentive with our table and made sure we had everything we needed. 10/10 service. She was a star. Would come again just for her.

First time visiting this restaurant and couldn’t have been more pleased. We were served by a lovely girl named Janaki who was very pleasant and attentive to us. She kept coming back to ask if we needed anything. Was very impressed with this young girl. We are pensioners and appreciated her lovely manner. The food was served so quickly and was delicious. Will definitely be back here soon. Ann and Maureen.

Ok, I get it, it's a big franchise, kpi's, targets etc .... but, in every big name franchise restaurant is normal human people who can make or break the experience. This one - dynamite.

Went for lunch here yesterday 6/7/24 we were shown to a table straight away by a very nice chap called Justin who helped us make some choices from the menu. food and drinks were served really quickly and was very tasty. Justin also took time to talk with us which made our visit even more pleasant will definitely visit again

Quiet atmosphere, with good service and great tasting food, you couldn't ask for more. The price... Well price made in Belfast

This is probably the worst place to order a sallad 😅. We ordered takeaway ceasarsallad and got only lettuce, 2-3 baby tomatoes, and additionally added chicken. In general, ceasarsallad here is only lettuce and tomatoes. No eggs, no salt, no oliveoil, no peppar (except kn chicken), nothing. So, if you want to pay 14 pounds for lettuce, tomatoes, and chicken, then do it 😅 A Caesar consists of a green salad of romaine lettuce and croutons dressed with lemon juice, olive oil, eggs, worcestershire sauce, anchovies, garlic, dijon mustards,  parmesan and black pepper.

Good food, great service, good price. Special thanks to Mabel for looking after us ❤️

Ordered sprite, they came with sparkling water, took 30 minutes to get my actual drink and got a small cup compared to what I paid for, chips were terrible and they even forgot the bacon in my burger, food took ages to come and waiter was rude

The service was excellent very kind staff and if you want you can see your food made in the kitchen, For the Food its still delicious but in my opinion in the older location the Frankie’s Feaster was much better and worth its money, now you get much less for the same price, also the atmosphere was better before more American.

So pleased to be seated here had made reservations for places elsewhere but turned away due to age after specifying age when reserving table but frankies and bennys seated us nicely so pleased with food will definitely recommend absolutely fantastic vibe and staff where so pleasant and kind

great customer service food doesn’t take long at all and i really enjoy the food out of there

half food was freezing and half was lukewarm

I got aribiatta and it was amaaazing

No marguerite pizza delivered. Please refund the cost. The rest of the food was very good. Karen

Waiting for the food to come to the table for over an hour. We were sat at a table with air con blowing at our faces and asked if it could be turned off and they ignored ! We sat with our jackets on the whole time. I would say the staff were not accommodating to our needs in the slightest.

The fried chicken appetizer was quite acceptable and made for a decent starter. However, I must say the Margarita was very disappointing, and I would not recommend it at all. It has a great atmosphere and service, I hope they make their food better.

Food was ok wouldn’t be going out of my way to go here again , waited nearly an hour for food to arrive kids were starved , they did offer us free dessert for the delay but at that point we had wasted enough time and just wanted to get out of there

The staff were very friendly and accommodating and I would definitely go back

My friends and I ate lunch here and thoroughly enjoyed our meal. The food was wonderful (we had the lasagna, jacket potato, pepperoni pizza, and chicken burger), and the service was excellent. We would definitely recommend visiting this restaurant!

I was there on Sunday. Just a quick lunch. Fries and chicken wings are the best in Belfast 🤩 The waitress in glasses was very friendly and polite. Definitely will come back

Will start by saying I appreciate Frankie & Benny's is never gonna be fine dining. And I'll caveat by saying it was a busy Saturday and the staff got us a table at the outside bit and we're very nice and accommodating. However, the food was terrible unfortunately. I ordered the chicken burger and chips and upgraded the fries to buffalo chicken fries. They were lukewarm at best, frozen quality fries and the portion of chicken with them was minimal. The chicken burger was adequate if I was paying a fiver from a post-nightclub takeaway but poor from a restaurant. My partner ordered a hotdog. All the hotdogs on the menu were vegan. We were optimistic to give it a try but it was one of the worst hotdogs he ever tasted. All in all very poor and between 2 meals and drinks was £44 - have paid much less for much better elsewhere and don't think I'll be back.

This was a fantastic restaurant to come across, they're so accommodating for folks with allergies and when you let them know you have any, they automatically provide an allergen list for their whole menu. The staff is very kind and are always making sure you're having a great meal. The restaurant is very lovely inside, I'm absolutely coming back here when I inevitably come back to Belfast 💖

We were served food badly preserved . My husband got food poisoning and spent a couple of days very sick in the hotel room. We had to cancel a day trip already booked (and couldn’t take get a refund by the way) I definitely wouldn’t recommend eating a this place, such a pity!

We had the most amazing dinner night out at F&B. The environment is beautiful (exterior and interior) with beautiful decor and seat arrangements. Staff were very polite and professional. A few things on the menu were not available, but the available ones were great.

Good place to eat if you are celiac. They have gluten-free food and they are careful. Good service. I went to eat late so I didn't have to wait to get in and they served me the food quickly. It is located inside the shopping center. The only thing I have to say is the cost. The food seemed expensive, but especially the drink. For a Coca-Cola and a small pizza it was almost €20

If I could give no stars I would. Sat 10 mins for a high chair and half and hour our drinks order wasn't even taken. Four tables that came in after us were all served. Ridiculous. Will not be back. Poor service and staff. Definitely not family friendly.

Food was very dry, very little sauce on wings, pasta was barely eatable

Delicious lasagna, tastes like very friendly lava made of tomatoes, perfect for a heart-warming dinner! Felt very much blessed by the pizza bread when I stepped out the door

Food was tasteless, the only positive is the chips. It took at least 20 minutes for food to arrive, the staff were lovely and the overall atmosphere was nice ansseating was comfortable.

We popped in for Sunday lunch. The staff was amazing and accommodating. The food was very tasty and filling. The cheese was a uniform spread over my gluten and dairy free pizza. Vegan milkshake was thick.

Driest chicken burger on the planet. Extremely over priced and somehow even the fries were bland and unappealing. Staff were nice and helpful however the food is so bad that it's better to avoid and go to nandos instead

This is the worst carbonara pasta I’ve ever eaten, it was so bland, tasteless and the quantity was very very small. I will not advise anyone to buy pasta from Frankie’s and benny’s because it will be a waste of money.

Food was ok. Starters were nice especially the garlic bread pizza. The Carbonara looked great in presentation but lacked in flavour and seasoning. Burger was fine but bacon could off been cooked longer as was very pale altho once removed as wasn't to my taste burger was ok. Staff were nice and friendly.

Service was fine food not the best some meals came luke warm

Service was great , very friendly and happy staff...pizza was fine maybe a thinner base would be a nice choice but that's just me...good gluten free options

Very disappointed with our meal, even the fries tasted bad, the onion rings where very oily and the burger was plain. Very unfortunate since I had a great customer service.

My husband and I had the most amazing service by this young lady called Ellie or Ella.. omg she was extremely friendly and so polite honestly the best service we’ve had in any restaurant.. well done.. x

chips wasn't cooked. I didn’t like pork ribs ether. Very disappointed

My daughter had her 10th birthday dinner party in this restaurant and i was super impressed with the services and food, loved the burgers and pizza. I booked a table for 16 people, 11 kids and 5 adults. Very grateful for the waitresses who attended to us, they were patient and kind to the kids and made sure everybody was satisfied with their orders, will definitely book a table again for any special occasions

Amazing food and desert 😋yummy, we are coming definitely back

Went for a little birthday lunch with the kids … Had a great time super friendly staff and service was great could not do enough for us