Frankie & Benny's Boucher Place in Belfast

I was already disappointed on the Victoria square branch, but I thought this boucher road branch might be different, what a mistake! The beef burgers were so hard and very dry to bite, as well as the chicken burger!! Spent almost £90 for 3 adult meal and 2 kids meal, not worth the money!! Never again!!! Five guys burgers are much more better!! The only good thing in that restaurant is the waitress, she was so amazing! Inspite on the only wait staff she was patient and still have a smile to give us, makes us feel comfortable! She is the reason, I did not complain right there.

Boucher Rd Belfast. Absolutely appaling service and food. 100% would not recommend and will not be back. In fact 2 groups left whilst we were waiting to pay (over 20mins!) The place wasn't even half full so they were not busy at all.

Food tasty and enjoyable. Platesmay be too large which means,it looks sparse but my burger and fries were filling g and we'll cooked.

got served by Rhia and she was very lovely and helpful. Great work

Sharon was our server and made us feel really welcome, was very polite and nothing was a problem. Food was very nice and well priced.

We were in the Boucher Crescent branch in Belfast. We waited for 10 minutes before we were seated. We waited a further 10 minutes before our order was taken. There were six tables beside us which had not been cleared away before we sat down and they still had not heen cleared during the 45 minutes we were there. As customers were being seated, staff had to first clear the tables before they could be seated. We watched seven customers wait for a table, who turned away and left. We thought the six dirty tables beside us were being cleared by the barman, but he was only collecting glasses from the tables. When the female supervison was collecting the prepared food from the chefs, she constantly looked as the dirty tables beside us, but did not attempt to clear them away. There only appeared to be three staff working, outside of the kitchen. One female supervisor, one male waiter and one barman. Waiting staff were very attentive when dealing with my husband and myself, but they were run off their feet. We often eat in Frankie & Benny's as we love the range of food served, but this experience was far from what we expect from your company. We feel it was profit before customer service! Denise Patterson dlpatterson10@gmail.com

Rhia Marie was phenomenal, really attentive, food was OK

First and last time visiting this establishment. Server with the red curly hair and glasses was awfully rude to us. Had attitude when seating us, took over 10 minutes to get the table water and then completely ignored our table! She went around asking every table around us but ours if they’re all okay and when we had asked for the bill she just ignored us but went to give the other table beside us their bill? Also gave the table next to us free drinks while we were still waiting. Honestly the whole experience was ruined by this one server and it was made apparent that she had an issue with us despite us being nothing but patient and nice with her lack of service. Consider giving her better training or put her in the back where she doesn't have to interact with customers as she has no people skills. With her as our server, we had to ask to be seated, we had to call her over to get our drinks, which took ages for water and after that she completely ignored our table so we had to get another server. We had other issues with our food taking ages or my order being forgotten but we were willing to look past those but the server with the red curly hair in a bun, glasses and gold hoop earrings ruined it all.

Terrible experience. Only 2 waiting staff. Food just about edible. Ordered dessert and sat for 40 mins waiting. Nothing arrived. Order was not placed. Paid the bill and left quickly. Would not recommend and would not return

Breakfast shows on line but don't do

Stopped in for some deserts, service was OK to start with, Milkshake was good however the apple pie tasted stale and was mushy, I suspect it was over heated in a microwave. No server came back to check with us, and we found it difficult getting their attention to pay so we could leave and go somewhere better.

Absolutely delicious, 5 stars from me & the kids say it's a 10 star review once the tried the warm cookie dough with ice cream ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Was absolutely amazing! The service was fantastic and the staff were so attentive and polite, would definitely come again

Service was amazing always make sure we where ok and very friendly.

Wow! I love this place the food is amazing and so are the staff. Our server could not have made our experience any better, she ensured we had everything we needed and was so friendly the entire time, I think her name was siobhan. I'll definitely be back!

Staff done a great job as it was very busy and they seemed short staffed, but orders fulfilled very promptly.

My 7 year old son said this was his best lunch ever! He would give it 10 stars! We had great service and a great lunch together here.

Rhia was absolutely lovely. Food was good and the atmosphere was very good.

Rhia our server was amazing could not do enough for us.

Our waiter, Sharon, was amazing

Food was dreadful! Was cooked fine the produce was poor quality and menu needs a severe revamp - definitely went down hill. Server was brilliant and she was on her own and run off her feet but that didn’t wipe the smile off her face - very chatty and bubbly! However we will not be back again now after the food quality being so poor.

Was in boucher square restaurant ' only one member of staff on but excellent service provided by sharon' restaurant was busy and that girl held it together ' deserves recognition for this x 👏

Went for breakfast the other day and got 2 fry’s sausages looked raw, eggs looked like melted cheese, toast was bread also got a kids meal, child didn’t even eat the burger spat it out only thing nice was the bacon and I paid 34 pound just to eat bacon DONT RECOMMEND and waste of money disgusting food

Great place and all the staff are very helpful and make you feel welcome Sharon Siobhan rhia and Sarah

Great family dining as always. Service never super speedy but always accurate and friendly - great with kids. Firm favourite with us!

Server francesca was lovely & staff welcoming

The food was frozen and bland when we asked for peppered sauce it came out microwaved in the pot and it was freezing with all that aside the atmosphere is chilled

Sharon was very friendly, funny and helpful.

Food was great, service was amazing

Food is below standard and over priced. Service was extremely slow. Waiting 20 mins for an ice cream and glass of water. I cook nicer food at home on a daily basis. Amateur chefs. Standard Frankies and Benny's. I wouldn't eat here other than the fact that it was a family event. Felt like I'd been robbed when I paid the bill.

Went several days ago with a group, used to love the restraunt havent been in ages. Had to wait ages by the counter for somebody to come over and then when the waiter did come over was really rude about the size of the group despite them being nearly empty, she then repeatedly muttered about how we should have prebooked despite the eight of us being willing to sit separately. The waiter gave my cousin sparkling water instead of sprite and when told took half an hour to replace the drink when she did it was a smaller cup. Later when she was serving gave the food to everyone other than one of the kids and waited 20 mins to give her the food despite it being on the counter the whole time she also gave a glass of orange juice to a two year old instead of one of the kids cups. The food wasn't half as nice as it used to be and most of us hated it the pizza was okay but the rest not so much. Then when we were paying the waiter somehow deleted our order off the system and we had to wait for it to be put back through, we didn't even bother to stay for the deserts that came with the kids meals. Everybody said that the chips where undercooked and ones chicken burger was burnt and the toppings were forgot on another.

Service is very slow, staff were rude. Chips were undercooked. Not good.

Great wee spot when shopping in boucher. Some great lunch deals on. Staff were lovely also. Very friendly and professional

Slowly becoming a bit of a regular spot for the husband and I to have lunch. Love their carbonara

Can't fault the experience, the food or the customer service. Would 100% recommend on Boucher Road.

Over priced for food that is definitely poor quality and no better than you would get in a University canteen. Stay clear of the burgers ... they are definitely bought in frozen patties and not made inhouse. Will never darken its doors again.

Brilliant service food was lush

Food was excellent and the service was outstanding. Brilliant family evening.

worst experience in life. seriously I have never been in such a bad environment. that place is not suitable for absolutely anyone. I'll start with the food. Pizza is good. the husband orders the bbq. meat are tough, everything is overcooked, overcooked. we have already eaten, we are going home with aching stomachs. service TRAGIC. I asked the red-haired waitress for the straw and sauces (that is, garlic sauce, mayonnaise, ketchup). She came carries straw in her dirty hands and throw THROWWWWW! the strow on the dirty table in a frenzy and left. is it customer service? I went to her show how to bring to the customer straw or any other tool . it should be put in a napkin and handed to the customer. we argued about the sauce, she asked: - what kind of sauce do you want here? ketchup on the table!! I didn't understand? is this the way to communicate with the client? the male waiter is trying to fix the problem.. I can't believe we paid half a hundred for this horrible place.

Waited almost an hour from we were seated until our food arrived. When it eventually did, it was dreadful. I had a chicken burger, sweet potato fries, and onion rings, and honestly, it was like the kind you'd buy from Iceland. The fries and onion rings were soggy and not cold but not exactly hot either. When the food arrived, the waitress asked if I'd like any sauce. Needless to say, it never arrived. We'd actually planned on having dessert, but as no one came near us to ask how the food was or if we wanted anything else, after another wait, we decided to leave. I went to the bar in an attempt to pay the bill, and the guy there completely ignored me for a good few minutes before a waitress appeared and asked if I was OK. When I asked to pay, she directed me to another area where another couple was waiting to pay. Que another 5 minute wait, and once the other couple had paid, the waitress walked away, leaving me standing there. Several minutes later, another waitress appeared and asked if I wanted to pay. When I go to a diner, I don't expect Michelin Star service, but this place is AWFUL. Avoid like the plague, it's like a group of people with no experience, have been thrown together to try to run a restaurant

Just out from a family meal, and just amazing. Young blonde waitress was so friendly and couldn't do enough. Food was stunning Highly recommend

My wife decided to go to Frankie & Benny's after shopping. She had been when they first opened a long time ago. The food pricing on the menu seemed fair, considering costs at other vendors. However when the food arrived, it was a culture shock, it was frozen skinny fries out of a packet, frozen onion rings out of a packet. My son's burger is from the gluten free menu, so I understand how difficult it, but it was also a frozen burger pattie, in a frozen bun. Honestly the only thing that I'm thinking had any technical attachment was the chicken melts with cheese & bacon, unfortunately it was cooked that long it was like nawing beef jerky. Avoid like the plaque, don't waste your money, almost £50, for this food from the 90's, disgraceful even charging for this kind of food. My advice is get a proper chef. Someone who takes a bit of pride in there cookery skills & knowledge.

Credit to the woman Francesca who served us very friendly and welcoming, 10/10 service

Cesca served us and was amazing. Made the experience unreal. Long hur don’t cur gurl 🤣. Banter was off the charts. 🤪

Really poor experience. Staff all stood around talking and not paying any attention to customers. Waited 20 mins for drinks to arrive. Place was empty too. Manager had a real attitude and didn't like us asking how long our order would be, or us interrupting a staff chat to see if we could order deserts. Deserts took another 20 mins to arrive, as staff were all just stood around doing nothing. Won't be back.

Served by manager service was brilliant and food was absolutely gorgeous

Rhia gave us excellent service when we were here. She was very informative about the food and made everyone feel very comfortable. Excellent customer service! Well done Rhia ☺️

Today i came in for some lunch and i have one word amazing! The food was amazing and the atmosphere is out of this world, our server francesca was very attentive and very helpful she is a great credit to your team will defo be back thanks francesca

All made possible by the server Francesca She was polite helpful and pleasant made it a very good experience for myself and family.

Food was great but most of all Rhia our server was fantastic best server ever

We had the pleasure of having Rhia as our server today again and we could not have been happier with her service ! She is the most pleasant young lady and made it her mission to make sure we had everything we could need and was so accommodating to us all evening with no hesitation. We are regulars of here and we can honestly say she is one of the best (if not the best) catering girls the restaurant has and a real asset to the friendly environment of the business and has earned every star in this review. I am also yet to be served a better cocktails than Miss Rhia has set in front of me, she makes them perfect everytime! Thanks Rhia for a lovely evening !

Food wos gr8 and service from Rhia was top notch, eveythn i ask for was no problem and she rlly nice whole time, deffo be back XX

My server was Rhia and she was absolutely outstanding. She was so helpful and accommodating, she honestly couldn’t have done anything more. She made our visit!

Food sat on pass for ages, didn't bring sides out until we were nearly finished mains (at this point I told them I didn't want them).....Food is not great and completely overpriced! Waste of money!

Called in last night there was no server at the counter so we stood awhile with a baby & and the staff from the kitchen just stood watching us stand like idiots not one staff member could come seat us we walked out went too Eddie rockets instead disgrace won't be back.

My mom and i were there today for lunch. The waiter did not listen to our order at all as I had asked for the double bacon cheese burger with no lettuce or mayo and with sweet potato fries. My burger came down with lettuce and mayo in it and normal fries. My mom ordered loaded hot lava fries which was not as described was just normal fries (not chilli seasoned) with some red onions and spring onions and no cheese sauce which we had to ask for and they put the smallest amount on. found the waiter had put it in as vegan fries. The food was not nice at all that we ended up not finishing it, just paid and left. I will not be back here any time soon. Wish we had gone to mcdonald's instead as food would have been nicer and cheaper.

Ultimate Mac and cheese should be a starter portion size is small

Poor food and poor service. No ribs and no burgers available and wasn’t told until I tried to order the ribs. Long wait for food and it wasn’t busy on a Sunday afternoon. I ended up opting for the salmon with mash. The sauce was congealed and the mash inedible and had obviously been made beforehand and reheated. When we went to pay the server was on her phone during the transaction. Avoid.

Out for a birthday lunch. Staff were very pleasant and helpful. Nothing was too much trouble for them. Food was delicious. Would highly recommend to anyone. Xx

fresh warm good and deliveried quickly. would reccomend

gorgeous food really hot on arrival no complaints 😋

Only one member of staff looking after the entire "restaurant ", food cold, took forever to serve.

Went here for breakfast yesterday and lady server was so so rude. Rolled her eyes and let out a big sigh while waiting for our order. Didn’t get our orders right but instead blamed us, the customers. A friend at our table was about ready to confront her while another one was ready to walk out.

Having arrived at 1400 hrs on Wednesday, February 14th, 2024 we waited almost 40 minutes to have one chicken burger and one cheese burger, with fries delivered to our table. We had noticed both meals sitting on the serving counter for approx 10 minutes. When the food did come it was cold and really of no higher standard than McDonalds. We rejected both plates immediately. Sadly, there wasn't even an apology. Having said that, the food was replaced and was hot. I approached the checkout expecting at this stage an apology and a discount, maybe even the cost of the jug of diluting orange at £3.60 being deducted. But no, neither was forthcoming. At a total cost of £27.50 for a breast of chicken in a small bap garnished with a few shreds of lettuce and a small burger and bit of melted cheese in a bap, served with a few frozen fries it has to be the most expensive McDonalds in the country. Maybre I'm asking too much or my expectations were falsely set high, but my first visit will be my last.

Wraps fairly basic and tasteless

The waiting staff are very nice 👍

Food was great. But the driver clearly had eat some of the pizza

Shocking burgers. Where to start. They are small. The burger pate was nearly inevitable and the weird amount of lettuce on it and barely anything else despite it being a cheese. Makes me queasy thinking of it.

Some of the food was good,not all.

food was cold couldnt eat it ,I had ask for plastic cutlery to eat the food none arrived 🤔

worst breakfast ever!! will never be back wouldnt recommend it to anybody at all

This is a nice restaurant with a nice menu. The decor is lovely and when we got there it was quiet. Gradually the restaurant filled up - and got busier. The food was nice and arrived as described. The service was slow - and the server apologised for this. We only had a wrap and a burger nothing fancy.

Food was good as always. Our server was fine but another waitress wasn't as friendly.

Fair value for the quality and service. Easy to go with our kids. Good selection of products.

Will not be back food wasnt up to standard manager came over and was very rude and questioning me what happened to customer service i felt very uncomfortable so paid and left she took burger off bill but it wasnt plesent speaking to manager wont be back,the young lady who served us was very pleasent thats about it !

Was due 6.45 and received at 7.30, all the food smashed around the place and freezing -still awaiting request for refund.

Service was woeful. Staff demeanour unprofessional, no communication, had to ask for follow up drinks. Won’t be going back.

Food was okay, the members of staff we had serving us were a bit dry and didn't seem very welcoming. Food order came out wrong, and with missing items. We were charged £6.80 for a bit of plain pasta on the side for our 2 year old as that's mainly all she will eat, staff were a bit rude when we questioned it. They finally reduced it down to £4 after having to speak to the manager. But still seemed a ridiculous price for what it was.

Absolutely gorgeous food and friendly staff

The lady who looked after us, I'm not sure if she was the manager, was fantastic especially when we expressed my daughters list of intolerant ingredients! My daughter ordered a vegan pizza but the lady wouldn't let her have it as there was too much sugar in the tomato sauce and she would not have been happy for my daughter to eat it also she couldn't guarantee if there was or wasn't any cross contamination between ingredients! Poor daughter had chips but the rest of the families meals were great 😀

Nice place, reasonably priced food and frequently topped up chilled drinks. The staff were pleasant and attentive.

Waited 35 minutes on food. 2 chefs and little floor staff for a very busy restaurant.

My favourite little dining spot, affordable & yummy 😁

Nice setting but food is mediocre. I ordered the pasta and meatballs for myself and pasta bolognaise for my 2 yo daughter off the kids menu. Both dishes were exactly the same only mine had 2 tiny meet balls on top. Not impressed.

They also operate under STACKS on ubereats - dear god avoid because it is the most inedible burger I've ever had the displeasure of paying for.

Food was great but they had no license for alcohol which was a shame Good value for money

It would have been rave reviews all over, but unfortunately the food, both mains and dessert were cold. Shame. Staff great though.

Went for my birthday lunch. Food was lovely, no complaints about that. No chat, no happy birthday, order taken and that’s all the communication. sat in a booth at the back which was nice and roomy for the 3 of us. I wouldn’t be rushing back if at all. Should have read reviews before hand.

Staff was lovely and the food was great loaded fries well worth a try

Food was great - Sharon and Stephen looked after us all evening, couldn’t have had better service!

Our food came really quickly and was absolutely gorgeous. The staff were really welcoming and couldn’t have done enough. Think their names were sharon and stephen ? Will definitely be back 🥰

Had a gorgeous mac and cheese, could not recommend more! Stephen was so polite and friendly, Sharon made the evening! Best night in awhile.

Francesca was our server and she was really great. She provided a friendly service. We have been served by her a lot of times and she is always brilliant!

Food was tasty, service was great and speedy.

Was a bit disappointed. Having not been to F&Bs for a few years decided to give it a try again one night. Service was great but food was a bit bland. Not really a dining out experience, more like fast food sitting in a restaurant.

Lovely staff nice food will call again 👍 👍 👍 👍

Had dinner in the Boucher road restaurant, the meal was beautiful but what made the night was our service. Rhia looked after us all evening and was very welcoming and is a credit to the restaurant. She definitely deserves a pay rise.

Excellent experience? Lovely staff, great menu for kids, and everything was quick and easy.

A family eatery at good prices.

Needs some work, on food and services