Roberto's Pizza in Southampton

This place is shocking 😲! Needs shuting down! Orderd x2 pizzas when they first opened and waited 40 mins while waiting in the shop. Whist waiting the woman making the pizza had her child in the kitchen running around putting her hands in customer's orders eating food from the top of the pizza whist throwing her toys on the worktops. No PPE used, no hair nets, gloves etc. Would Not recommend. Can't fault the young boy at the front taking the orders, was rushed off his feet whilst the woman at the back was just taking her time, on her phone texting etc.

Order 3 kebab and chips and 2 pizza when arrive pizza was hot shame can’t be said about the kebab was cold. Phone to speak to them got told can’t do anything as boss not in. Pop into the shop to speak to the boss but wasn’t back yet so start to speak to manger but he was rude as hell. The boss came back to the shop and was being rude thought it was joke and lieing about the cold food was laughing in my face about it. Even had cheek to say if you want hot don’t put salad on the kebab. I live less than 5 min away so food shouldn’t have been cold. And there no way putting salad on hot food will make food cold. It was never about getting money back about food not up normal standards. Say the least I will never order from then again They need to work on the customer service skill big time

Ordered food, only a burger and chips, nothing complicated. An hour and a half later, still waiting for the food. We called them to be told the food was just leaving the premises. We live 5 minutes away and the food still hadn't arrived 25 minutes after the phone call!! Called again for an update to be told the driver was just leaving the shop!! Never ever again using this shocking place. It's a shame you can't leave a 0 star rating!!

We placed our order at 6:44pm for two 12 inch pizzas. They said the pizzas would be here by 7:30pm. At 7:45pm no pizzas, so we called them to be told 10 minutes away. 8pm, still no pizza. Rang them again to be told, the driver was leaving now. Bare in mind that there was 2.5 miles from the take away to our hotel. 5 phone calls later, the pizza finally arrived at 8:47, over 2 hours after our order. There was no apology or discount given. Driver admitted to coming from further away, so I don’t know if they have another branch... Safe to say pizza was cold and very disappointing. We would not recommend. Very poor service and costumer service. Will not be ordering from there again.

Started off really god had no problem with them then suddenly they started to go down hill. They accept card payments but when you ring for a delivery and ask to pay by card they try getting you to pay cash. Then you are waiting for 2 hours for your delivery. Not ordered from them since and now go somewhich else if we decide to order a pizza.

Orders a pizza from their website at 6pm email receipt said delivery at 7.14 ok it's a Saturday night I'll allow that. At 7.20pm I called to ask where my delivery was to be told it would be leaving the shop in 5mins . I only live down the road so thought ok . At 7.45pm I called again this time to be told it would be 10mins I explained I was told 10mins 25mins ago and was then told the driver had had a crash . When I said they has my phone number they could have called me i would have cone and got it he told me they where very busy and he hadn't even thought about calling me! I explained it was a £30 order and I had 3 hungry children and wasbt very happy having to wait 2 hours for a pizza I wanted some of my money back he refused point blank and said the order would be with me in 5 mins ..... another 15mins and the orders arrived! Wrong! And swimming in grease! Since when does a TEXAN BBQ pizza come with jalapenos and pepperoni?... infact what I had was a meat feast. Safe to say what a waste of £30 and I will certainly not be using teberyis ever again! Do not waste your money people. Shocking customer service!

Fantastic pizza! Even better when collected. Like most home delivery fast food places it’s hit or miss whether it’s hot or cold depending on what position you get on the delivery round. Highly recommended that you collect but either way top pizza.

So my last review was less than kind but it has changed its well quick all hot and never greasy anymore so glad they made changes

Never had a bad Pizza here. Friendly staff. Good menu. Some nice deals. Parking near by. Roberto's has been around for a few years so that says a lot.

Dont bother the food is full of grease like really dripping with grease. I understand its for fast food but i dont want it coverwd in oil. Just my opinion others may vary

A happy repeat customer. Delicious pizza, delivered on time and good value.

Lovely pizza and we got an extra one free

food was ok delivery was late phoned to see how long and person who answered the phone was rude

Always good food been going for many years

Very happy with our order. Meal was hot and very tasty indeed. Thank you so much

Good quality food and great fast delivery

First time ordering and will be using again....very good food.

I'm very disappointed as my kids are waiting for there dinner and u are 30-45 minutes late and you going to so nothing about it brilliant u used to be good nd quick as used to use u all the time now I won't be so hope ur happy losing a customer because ur late delivering food late and not doing nothing about it

Every time we order from there it's always spot on and kids always enjoy it

Garlic sticks were soggy and dripping in grease, chips had seen better days and tasted like they were a few days old, pizza weren't cut right with some slices being VERY small in both length and width. Very poor performance from them tonight!!

The food was great and we have ordered anumber of times but this was the latest we have waited

Nice n hot but only because we are a minute from restaurant but I liked the food

Got the order wrong and when rang up they were rude about it was told they are busy and to expect mistakes but might be able to sort out discount next time

Brilliant pizza and nachoos , very quick delivery and always hot when delivered

Very quick and fresh lovely will be ordering again

Didn't get the order right so went down there and go it corrected

Awful customer service, We ordered at 6.20 and didn't receive food until 8.30, we rung up on 3 occasions and they said it would take another 10 minutes. So discount or refund when the food finally turnt up 2 hours later cold, wasn't even worth the wait, Waste of money and time. Will not be ordering from there again.

1.30 hr waiting... never again...

DISGUSTING!!! Delivery time 9pm.. I rung the restaurant at 9.18 and person I spoke to was rude. I was told 'it's busy nothing I can do about it'. Delivery arrived 9.29. Missing items and took an extra 35 minutes for them to be delivered.. will NEVER order from robertos again

Forgot half our order not happy

Last two orders were wrong. Offered a free pizza that was wrong. gave them benefit of doubt and that order was wrong. How can you get a seafood pizza with no seafood three times LOL!!

It's a shame the pizza took so long (1hr35) but I guess they were busy. It was delicious, cheap and worth the wait!

Very impressed with the food quality and service. Their pizzas are awesome!

Honestly the best pizza I've ever had, Delicious and cooked to perfection. Fast delivery especially for a Saturday night and friendly service. I Highly recommend.

The thin crust wasn't thin. It was like the outer crust was cut off a deep pan hence the 4 stars. It tasted good and was delivered early.

No side dip which was paid for under new mange meant great start not sure if I would order again

They forgot the sauce dips that was paid for on delivery

Another great service Thank you

Another great service Thank you

They forgot the sauce dips that was paid for on delivery

Delivered in great time and quality was awesome!

This pizza place offers a buy one get one free but that is not the reason we use it. The pizzas are amazing. The quality is consistent, the staff are always helpful and friendly. There is sometimes a little wait for delivery but that is down to the busyness of the place I think. Must try these pizzas!

Delivered in great time and quality was awesome!

Lovely pizza, delivery time was quite long even though I only live 5 minutes away from the shop

Lovely pizza, delivery time was quite long even though I only live 5 minutes away from the shop

Excellent service, always on time or early and the food is piping hot! Would recommend

Excellent service, always on time or early and the food is piping hot! Would recommend

Great pizza.. Usually use rosarios but they declined my order... You have gained a happy customer

Great pizza.. Usually use rosarios but they declined my order... You have gained a happy customer

Excellent service and tasty pizza.

Excellent service and tasty pizza.

Great value fresh tasting food. Easily the best pizza Southampton. Ten out of ten!!

Great value , delivery was on time. Very pleased would order from them again.

Kebab meat was over cooked and dry.

Great value fresh tasting food. Easily the best pizza Southampton. Ten out of ten!!

Great value , delivery was on time. Very pleased would order from them again.

didn't seem to be any garlic butter on "garlic sticks" so we're very dry again. Pizza was nice though.

didn't seem to be any garlic butter on "garlic sticks" so we're very dry again. Pizza was nice though.

Best pizzas as always especially the kebab pizza

This place really knows the meaning of Deep pan!

First time I'd ordered from this pizza place and was really disappointed that the delivery took 2 hours! Ordered just before 6:30pm and the original deliver time was an hour (7:30) and then it went up 10 minutes. When it got to 8pm I called them (had to Google them as no number listed on Justeat) and they said order had just left and would be 10 minutes. Arrived about 8:30! Admittedly the pizzas and nachos were awesome so worth the wait but 2 hours is ridiculous :(

First time I'd ordered from this pizza place and was really disappointed that the delivery took 2 hours! Ordered just before 6:30pm and the original deliver time was an hour (7:30) and then it went up 10 minutes. When it got to 8pm I called them (had to Google them as no number listed on Justeat) and they said order had just left and would be 10 minutes. Arrived about 8:30! Admittedly the pizzas and nachos were awesome so worth the wait but 2 hours is ridiculous :(

Pizza was nice, garlic bread needed a little longer to cook. Forgot my dip for the nuggets. Dont live far from the takeaway but it still took an hour and fifteen to arrive.

Got a donna kebab had to let the dog have it never again.

Pizza was nice, garlic bread needed a little longer to cook. Forgot my dip for the nuggets. Dont live far from the takeaway but it still took an hour and fifteen to arrive.

Got a donna kebab had to let the dog have it never again.

Best pizza ever always use them :-)

Best pizza ever always use them :-)

Only takeaway I trust. Every order is way before estimated time and order always correct. Food is always hot and tasty :D

Only takeaway I trust. Every order is way before estimated time and order always correct. Food is always hot and tasty :D

Best pizza in southampton without doubt

Food never showed up when I called they said they never got the order and I had to contact just eat. Joke!

Food never showed up when I called they said they never got the order and I had to contact just eat. Joke!

Food was greasy and tasted over cooked (or cooked and cooked again several times). Disgusting, would not go near again.

Food was greasy and tasted over cooked (or cooked and cooked again several times). Disgusting, would not go near again.

Great food Shane about the drivers attitude

Love this place. Food is always way before delivery time, order has never been wrong and is always hot :)

Great food Shane about the drivers attitude

Love this place. Food is always way before delivery time, order has never been wrong and is always hot :)

Food was tasty and arrived really hot. Shame that it was 15 minutes late and the delivery driver hardly said 2 words.

Food was tasty and arrived really hot. Shame that it was 15 minutes late and the delivery driver hardly said 2 words.

Got a big order and all was outstanding quality and piping hot. Arrived on time. Will certainly order again. Best takeaway I've had in a long time!

Got a big order and all was outstanding quality and piping hot. Arrived on time. Will certainly order again. Best takeaway I've had in a long time!

Food was cold. Chicken was very watery. Kebab meat Had a lot of gristle.

Didn't have a lot of taste really glad it was buy one get one free

Food was cold. Chicken was very watery. Kebab meat Had a lot of gristle.

Didn't have a lot of taste really glad it was buy one get one free

Burger was nice, the kebab was shockingly awful,

Kids didn't like it at all freezing cold took forever to deliver 1st and last time using this shop

Kids didn't like it at all freezing cold took forever to deliver 1st and last time using this shop

Burger was nice, the kebab was shockingly awful,

Food was terrible tonight, pizza garlic breads were undercooked and cold, kebab was cold and rubbery.

Food was terrible tonight, pizza garlic breads were undercooked and cold, kebab was cold and rubbery.

Been an hour after estimated time and still haven't received my food. When I ring up which has been 3 times as of yet they just say it's on it's way!

Been an hour after estimated time and still haven't received my food. When I ring up which has been 3 times as of yet they just say it's on it's way!

Paid for two pizzas buy one get one free,so we should of had 4 pizzas delivered not 2!Also paid for an extra topping on one of the pizza when it arrived it wasn't on there.Very disappointing

Paid for two pizzas buy one get one free,so we should of had 4 pizzas delivered not 2!Also paid for an extra topping on one of the pizza when it arrived it wasn't on there.Very disappointing

Forgot my dips and milkshake said u would send them u never did and the chips were old and floppy

Dinner was nice but don't know if I had sauce in wrap as I couldn't taste it. Delivered before the time specified. Thankyou

Dinner was nice but don't know if I had sauce in wrap as I couldn't taste it. Delivered before the time specified. Thankyou