Roadchef Sedgemoor Services Southbound in Sedgemoor

Esther was friendly and very helpful. A credit to your company

What a lovely place this service station is! I had driven over three hours early morning and was dying for some toast but Costa and the breakfast place said they had none. Then lovely Esther came up to me and said she would see if she could get some bread to do toast and she promptly did! I cannot tell you how tasty that was after a long drive. I still had another hour and a half to Ilfracombe so it was very welcome! Thank you Esther you are a star! Above and beyond! I will not forget your kindness. Thank you.

I lost my purse while visiting sedgemoor south and some kind person Handed it in I phoned and spoke to a lovely lady called Georgia Who sent my purse back to South Wales thank you very much

Good facilities with plenty of food choices

Poor choice of food.Sedgemoor northbound is much better.At least the toilets were clean

Quick visit to stop for the toilet won't stop again as didn't like the sounds coming out of one of the cubicles sounded like someone was making a porn film

Seemed a better services than those found on the Northbound side. McDonald's open after 9pm

Amazing service by wolverine today, had a nice chat too 😁 claws might need some work though 🤣

Top service by Wolverine and Immy at Costa😻🔥

Lovely, friendly service from Wolverine and Immy at Costa!

Great service from Wolverine in costa what top service he gave

Excellent friendly service in Costa from Wolverine! 😀

Perfect service by the Costa guy who goes by the name wolverine. Service was quick and efficient and I always enjoy when people have a sense of humour.

I got off the motorway due to a huge panic attack , went into the indoor shop and spoke to a lovely girl called Lilly who was brilliant in helping me, I want to say a massive thank you to lily and her manager Helen. They were amazing helping me with my panic attack and helping me get back safely ! Thank you both so much! Both of you were amazing! (Sorry I can’t remember the store name)

Plenty of parking. At least two fast food outlets had vegan options, which I appreciated.

Great service from Nicole and Elaine as always. A real credit to the firm!

The Costa drive through is staffed by the very welcoming Nicole and the rest of the staff. Excellent service. Thank you

Am a regular Costa customer on southbound drive through...what a pleasure to see happy staff ..namely Nicole and Katie....think that's correct always happy and helpful.....unlike other drive throughs I've visited,????

Best services to stop along the M5, staff are friendly and super clean

Absolutely ridiculous that in 2025 there are no baby changing facilities in the men's. Baby changing/disabled toilet was closed and therefore my husband couldn't change our daughter! How would you like to sit in your own excrement for 15 minutes until the next services?

Clean and tidy, plenty of space. Only a limited amount of chances to purchase food and drink unless you want burgers or coffee

Clean, fast service and helpful staff

Leon's natural food shop was great but pricey! Was our only option as the mcdonalds was absolutely heaving!

Enjoyed a lovely coffee and was dog friendly!

Poor ev charging facilities….. need more chargers

Convenient stop for a toilet break

This is rather embarrassing. My heavily pregnant partner, our three year old son and I pulled into to this service station as I urgently needed to go to the toilet. This is after two days of using imodium to try and manage diahorrea. On arrival at the service station @ about 14:00 on Sunday the 9th Feb 2025, I exited my vehicle and waddled clenching expectantly towards the main entrance of the service station. Unfortunately I was "greeted" by a short, middle aged, dark haired female member of staff, dressed in black with a red lanyard who informed me they were not letting people in as they had a burst water pipe. I explained my situation, to this member of staff. She could only repeat the same message over and over. I waddled back to my car and my partner noticed a sign saying "additional toilets" on a temporary structure in the car park. I attempted these but they were locked. My bowls expecting to have a movement had increased my need to go and reduced the countdown to a few minutes at best. I once again waddled over the the member of staff who had previously denied me access. I appreciate that initially she may have just presumed me a chancer who was trying his luck. I explained that my only two options if she didn't let me in were: 1) shitting my pants In front of my heavily pregnant partner and my three year old son or 2) I would have to open my bowels in there outside area/car park. I explained that despite turning the water off to manage the burst pipe, the cisterns would likely still have water in them and even if they didn't my bowel movement would just sit in the toilet pan until they did. She refused my plea, the reductive thinking member of staff was unable to understand that it was ultimately a human decision and empathy / logic could be used along side protocol. There was no consideration of escalating the situation to higher management on her part, despite me expressing that it is ultimately a human decision. Perhaps she was a member of management (although she shouldn't be with such inability to think in a dynamic flexible way or display any care or empathy). Ultimately I waddled back to my van, where my partner handed me a roll of tissue. Hastily i found an area fenced off to the left of the main entrance so I did not exposure myself to the public or hopefully (but unlikely 😭) any CCTV. Behind a big green bin with my back on a tree i squatted down poured my dignity out of my arse. Returning to the shameful site after with a dog poo bag to clean up my business and put it in the bin (I'm good like that, it's not the cleaners fault 🫣). This could have been so easily dealt with if said member of staff (see attached pic: taken by my very angry Mrs) could have used her brain and shown some compassion and empathy. After all was finished I saw a shirt wearing male member of staff at the door and walked (no longer waddling) over for a chat as I was frankly disgusted with how I was treated and wanted to enquire who to escalate this too. The male member of staff (badge said manager, forgot the name) was polite and listened and said he would talk to the member of staff, but was hesitant to give names of people to escalate it too. As such I felt compelled to embarrass myself on Google reviews and likely trip advisor too. In short.... Don't get caught short at Sedgemoor South services, you would do better pulling into the flipping hard shoulder.

Following a small fall, your staff member Esther helped my husband and me to a table. Brought over our drinks and made sure I was safe and well. A credit to your company. The area was clean easy to use and a pleasant environment. Any thanks to Esther for all her help and kindness.

Easy in, easy food order, easy out. Smooth

Great services, everything u need

On arriving at the Sedgemoor Services we were met by a fantastic member of staff called Esther!!! She was exceedingly polite and lovely to chat to. I myself used your disabled toilet, and, I have to say that without a doubt, the facilities at your location are the best I’ve ever seen for disabled people! You’ve got so much equipment in there. I’ve never seen it at any other services or public disability facility. I would love to thankyou for a fantastic job!!! Thankyou so so much for this! Also, thankyou to Esther for all of her help! Many thanks Katie

Costa coffee and McDonald's here are great for service and food. Yes it is service station prices but better than the onsite shop sandwich offerings. Sorry have not tried the chicken place. Disabled access automatic door not working.

I had a wonderful experience at the Costa Coffee drive-thru at Sedgemoor Services. The service was exceptional, and I want to give a special mention to Nicole and Niamh, who went above and beyond to make my visit enjoyable. They were both incredibly friendly, efficient, and attentive, ensuring my order was perfect and served with a smile. It’s refreshing to receive such great customer service, especially when you’re on the road. The team here clearly takes pride in their work, and it shows in their positive attitude and attention to detail. I highly recommend stopping by if you’re passing through – you won’t be disappointed. Thanks again to Nicole and Niamh for making my visit such a pleasant one!

Great place to stop. Toilets clean, good variety of food. Amazing customer service from Bev and Anna in the SPAR, thankyou for all your help!

I had the pleasure of being served by Josh at Costa Coffee, and I must say, his service was exceptional. He was friendly, attentive, and went out of his way to ensure I had a great experience. Josh's professionalism and positive attitude truly stood out, and it made my visit all the more enjoyable. Thank you, Josh, for going above and beyond! I’ll definitely be coming back."

Great service and friendly staff. Thanks both of you at Costa drive through

Same as all the other service areas.

Stop here daily on my commute to work. Staff are always friendly and quick with their delivery of drinks. Special mention to Nicole and Neve. Always smiling and polite.

I stop off at the Costa drive through several times a week and I am always met with a happy smile. I do have several other Costa’s that are on my route however I find this one in particular very friendly and very quick at getting my preferred coffee. Today I was served by Nichole and Neve whom were both very cheerful and made me a delicious coffee , just what I needed to get me through this very windy day.

Nicole and Neve in the costa drive through give consistent standout service. I visit regular and am always thoroughly satisfied with the quality and speed of service. Will continue to frequent.

Poor. Needs to try harder. As a lorry driver stopping on the motorway I’m used to being made to park as far from the amenities as possible, so when it’s tipping it down I get soaked just going to the toilet. But when I finally reach a loo with a locking door or one that’s has a loo seat or one that’s not been used by a heard of cattle, it has toilet paper so thin I can see through it. Would the management of these services or their managers put up with it-I think not!!

Stopped here to eat at Leon, better food than most motorway services usually offer. Leon advertises it serves breakfast lunch and dinner but was closed at 5.45 pm. Decided to look for somewhere else to eat.

Absolutely massive thank you to Emilija for finding my lost bag! I wasn’t feeling well and accidentally left my bag with all my belongings at the service. Luckily, Emilija spotted it and kept it safe. She was incredibly lovely and sympathetic—a true credit to your company. Thank you so much, Emilija! 🙏

Good sized car parking, drive thru Costa Coffee, McDonalds, Leons and WH Smiths. Clean services, not huge.

Good break point. Nice fast food restaurants and clean

Would like to say a massive thank you to a Georgia who returned my lost license

Thank you very much for very good service. Amazing staff.

When we called here on the way home, there was only WH Smiths and McDonald's open. Everything else was roped off and shut. So, I went to the next services on M5

Nice car park, clean toilets and a variety of food options. What more do you need?!

Monday before Christmas virtually empty but service for coffee in 2 places very slow

Not bad at all. Frankley Services could learn a lot from Sedgemoor! Toilets clean and easy to find, and Costa had smiling, helpful staff, who worked efficiently with a long queue. Found an electric charger without difficulty. Would recommend.

Lots of space and close parking prices not too bad

Getting to dig walking are is rough. Electric charging I think was for 5/6 cars. People queuing had to travel further. Wasted an hour waiting

Stop here a lot on my travels always clean and tidy even at the most busy times of the year.

Looks very nice as first time visitor. Clean toilets, good food.

Great place to stop for coffee break.

The team were incredibly helpful after I lost my phone at the services. Thanks so much Karen and co!

Does just what motorway services do. Clean and tidy. No complaints

Pulled in on our journey down south. Use the facilities where were spotlessly clean and the staff were friendly. Had a good selection of everything you needed to

Quick wee, toilets very clean. Got sandwich, mince pie and tea from Costa that was also okay.

Had an absolute superstar worker, Eloise! So helpful after we broke down! Incredible service made us feel relaxed and cared for. Couldn’t have done more to help us. She’s fantastic and an absolute asset to their team.

Car broke down, spoke to a incredibly helpful and kind Eloise. She kindly assisted with the car being registered as broken down and also went above and beyond calming us and making us feel safe and welcome serving us food as well. I've never know kindness so willing and gently given at a services before. She is a true representation of human kindness. I'm deeply greatful for her hospitality and kindness. 10/10, 5 stars full glowing review, give her the world!

Broke down and had the most helpful, amazing experience. Was helped by Eloise, such a lovely person, and couldn’t have asked for anything more from our time whilst stuck here. Extremely grateful for how well we were treated.

13 pounds for staying 10 minutes after the free two hours. It was my fault anyway, but did not expect to charge 12 hours fees for whatever time beyond the initial two hours.

Love these services. They've had a bit of a paint job recently and it's much brighter and clean looking. It's also dog friendly which we love . Would recommend.

Some outlets closed. Who in their right mind pays 30p a ltr more for petrol at a service station. Toilets were clean, and the locks worked. Always carry water and a flask of coffee, also some snackes to eat.

Handy because there is a road near by

Great service station but can get quite busy at times. Plenty of space and different offers from different stores for a nice break from driving!

A great service station witch also has a fantastic dog walk and picnic area weather permitting

Absolutely the worst motorway service station we have stopped in. Toilets disgusting, most places closed and long queues at the only hot food place open. Will definitely never go back again.

Nicely refurbished since we last went here a few years ago very nice and clean

Well above average, loads of parking, loads of space inside and drive thru Starbucks.

Typical motorway services.....expensive

Stopped Sedgemoore services on Friday 4th October around 1pm for a short break and my wife who uses a wheelchair went to the disabled toilet was disgustingly we opened the door and the toilet seat was up and we saw a dirty yellow stain around the underneath of the seat and the whole room doesn’t look clean we used paper to turn the tap on and off it was appalling. We had food in Costa at the services which was nice and rest of the services is clean. The disabled facilities needs to be looked at and we will be driving past sedgemoore services in the future. I only gave 1 star because this let the services down

Cheeky little cheeseburger from McDonald’s

Clea. With plenty of shops and food.

Good people inside. Be aware Some vending machines will eat your money and you won't be able to claim it back.

Nothing open at night apart from Mac's with hardly anyone working, & then got served lukewarm chips. Not impressed in the middle of a long trip.

Nice place to stop. Good choice of eateries.

Not bad for a quick stop Not enough electric car chargers. Main hall packed. Not one i wouldvisitt again

Good lorry Park friendly staff use on regular basid

Great services, only pain is the wall thats built around McDonald's, it's easy to go into the McDonald's part and you have to walk back out and round to get to the toilets, seen a few people do that whilst there and I even did it my self. The toilets stank as well they really need a good deep clean.

A joke overpriced and very poor quality food.

I find the Service clean and tidy and the Fish and chips, which we had was delicious.

Plenty of food options. Cafes to eat in or shops to buy food and take away. The ladies toilets always have an unpleasant smell about them which lingers right up the corridor before you even get to them. I appreciate that this an extremely busy services and footfall is constant but unfortunately I do dread using the ladies toilets.

Easy/quick to get to pull into from the motorway, just like the Northbound services on the other side of the M5. Runs out of sandwiches in peak season, but don't they all. Does the job.

A good place to stop for a break along the M5 going south. Usual outlets with plenty of choice to eat. Accessible toilets and everything else you'd expect.

Really awful. If you need a pee in a hurry... drive the twenty or so miles to the next services. It'll be quicker!

The biggest dog walking area I have ever seen at a services. Very busy Evening charging options but they were all full at the time.

Lots to look at, plenty of shops ...... Clean toilets

Awful place. Dirty, smelly, overpriced. Poor food. Car park is very small and dangerous for pedestrians. Would not stop here if you can avoid it.

Clean toilet got food and drinks

Better than northbound. This place is iconic.

Great service lovely food from leon

Plenty of small food outlets here including a McDonald's and clean and tidy plus plenty of parking.

Massive shout out to Duty Manager Cher for helping a driver in distress on Sunday 8 Sept at 18:30. Solved the problem quietly and efficiently. Thank you

Clean, lots of food choice and well laid out

It's nice and clean credit the staff. Expensive as always

Busy Busy place. Has an outside toilet block which is a great idea, if you have pets with you.

Overpriced services rip off for convenience and loo break. Just use the loo ots cheaper