Premier Inn Bridgwater North (A38) hotel in Sedgemoor

Old and needs updating, the one on Bridgwater M5 gateway is much better.

First time staying at this premier inn. It is probably my last purely for the fact that I was messed around so much. When I originally booked, I was told I could check in at 3am, on the day I booked for, and I even called after booking to confirm again. A week before I was to go, I called again to check everything was OK with the early check-in and was told that their policy is not to allow early check-in until 11am on the day I booked. That is fine ... but why was I told differently over the phone numerous times by this younger sounding lady? I guess it's because they don't consider the early hours of the morning the same day as booking, and I guess they thought I meant 3 am the following day for LATE check-in, despite me saying the words early check-in numerous times. This ment I had to stay in the car over night for 12 hours unable to sleep, until I could get there for 11am, which I was told a room would be ready for me due to the mess up. When I turned up, they had no notes on this early check-in under my name and had to wait a little longer for my room. On another note, the rooms are a nice size with a bit of mould/grime in the bathrooms. The shower was very weak compared to other premier inns, and the night was made umbareble by no aircon.

This has to be the worst “premier” inn, in the country, the room was absolutely filthy (138) and it stank of cigarettes, although there are signs everywhere saying no smoking! The carpet looked like a murder scene, and the room was as hot as the centre of the sun! No A/C and no air from the tiny window. there is nowhere to get dinner close by as the adjoining pub is closed in the evening, there is however a 24 hour garage right next door, so if like me you can’t sleep you could take a walk around its shop! Oh and don’t forget the police station also just next door, who charge in and out sirens blaring through the night!! One last point, our local taxi driver (we needed dinner!) informed us that the council are using this as a stop gap to house people here. From its state I can totally see that being true!! Do yourself a favour, the other premier inn, I am told is newer but more expensive, go there or just go somewhere else instead, do not book in here!

No AC and keeping window open with cars by garage and main road is noisy Doors slamming issue Needs a refurb/paint work Staff friendly

Requested when booking easy access rooms as there were 2 of us disabled. They offered us rooms upstairs without any lift access. Eventually supplied us with ground floor rooms. Dinner and breakfast facilities were pleasant at the pub next door.

After a troublesome flight, it was just the place to relax. Breakfast in the morning was excellent and lots of it!

We have stayed at this premier inn several times before and felt on this visit the room looked tired and could do with a freshen up. Usual excellent service from staff and room was clean and comfortable.

OK - positive first. Location is good for access to M5. Negatives - the standard of this hotel has declined significantly since we last stayed. The on demand cleaning service, single tea bags in rooms, Mediterranean room temperature and woeful wifi connection would make me think twice about staying again. I know what the response will be - you can ask to have your room cleaned at any time, you can collect extra tea and coffee from reception, you can put the fan on…. Not sure about the wifi but in this day and age you shouldn’t have to go premium to download a WhatsApp message. Some people will say it’s good value for money. I don’t agree anymore as a long time Premier Inn customer. It’s becoming shabby and obvious where corners are being cut. Really poor - sorry.