Roadchef Annandale Mcdonalds in Dumfries & Galloway

Love this place for a stop-off between Manchester and Glasgow! It's just lovely for lakeside stroll with soft grass to picnic on and paths to explore away from cars and roads.

Good service, nice hot fries! We had a Big Mac and McNugget meals - both v good. Thanks to Aaron for great, friendly service!

Nice area, but one chef with a STINKING attitude.! The Patty on its own that was ordered by a Female with her son, was for our dog who had traveled from Glasgow down and was hungry. Also when someone asks for a Big Mac it doesn’t mean a cold stinking bun with a whole lettuce on top. You’re lucky a young lass was standing or else you would have got a mouth full ya cheeky wee s**t.

I stopped here briefly to have a quick bite to eat and refuel. I had the chozen noodles with a chicken breast and Katsu curry. I got the child’s portion as I didn’t want too much. It turns out this was enough for me. Very tasty and a big change from McDonalds or the Cornish Pasty place .

On arriving at this very busy McDonalds one would have assumed that due to their high volume of customer flow, one would expect to receive fresh food…. Alas this was not the case..! Both McCrispy chicken burgers were certainly crispy, even the interior contents of the burgers were overcooked and dry, so much so they both resembled “Tasteless Cardboard” 🤮 The staff in attendance really couldn’t give two hoots about the rank crap they serve to their unsuspecting customers or about their positions within this company ! My advice is “ KEEP DRIVING PAST” until you reach the next services and hopefully what’s produced is at least edible ! If McDonalds are going to try and emulate KFC they REALLY need to learn how to cook chicken burgers , after all it’s really not rocket science !

Dirty tables Poor staff Service slow Drinks only half a cup No cutlery No sugar etc Dont bother visiting

Lovely service station; spacious, well signposted, clean and a lovely view. Went to MccDonalds, best one I’ve eaten in years - food piping hot and drinks fizzy!!! Spot on 👍

Highly recommended stop on the M74. Wether you have a picnic or to eat Mac Donalds or others. Toilets very clean . There is also travelodge tope of overnight acomodación.

We stopped here for lunch, two coffees, one hot and one cold. We both had burgers with fries. We are both now unwell and that is the only food I ate today so we know for sure where we got the food poisoning from. Won’t be stopping g here again and will now report to Environmental Health.

Brief stop for refreshments, Egg mayo sandwich £4, no mayo ,half empty sandwich . Tasteless rubbish , coffee Luke warm . No cream for the hot chocolate . They are just in it to make as much cash as possible and not interested in customer service or satisfaction. . Typical Costa coffee only interested in profits.

Visited here because it was a good location to stretch my legs after bad road conditions on the A69. Lovely setting behind the service station itself. Packed with lots of people and their children. The site was littered with rubbish on the edges of the Car Park. Mcdonald's was busy with no social distancing in operation. The Toilets were absolutely disgusting. Toilets not flushed. Filth on the floors. A disgrace in these current Covid times. Management needs to note that this was the filthiest motorway station I have witnessed in decades. Whats can the hygiene be like elsewhere. I picked up a tea and a toasted sandwich and left in amazement and thought how bad was that experience! No obvious Covid precautions. No social distancing and Cleanliness the worst I have seen in decades . Toilet areas need a thorough deep clean and steamed to get clean. Better lighting would help

Stopped at the Costa on our way to the Highlands and everything was as a Costa usually is. Good social distancing protocols although a little confusing to begin with. Staff very friendly and drinks/cakes good as always

Be careful when you Park there I got a fine of €169 without a first ticket. I think it's a money maker. I would never Park in a place where Euro parking collection is involved anymore

Cannot accept take away cups for eat in at dirty tables. Spilt coffee all down the edge of our table. Not acceptable to serve takeaway for eat in though products satisfactory. Can’t the dishwasher be trusted to clean the crockery etc? Just leads to unnecessary recycling, use of plastics though cutlery and serviettes were not offered. No evidence of table cleaning while we were there and group of 8 served. Track and trace was working.

Best service station ever. Very clean, lovely friendly staff. Gorgeous lakeside setting. Excellent customer service.

Waited ages for a single coffee - unfortunately didn’t try it until back on the road to find a lukewarm black coffee instead of a latte. Avoid!

Called here with my husband for coffee and tea cakes on a weekend away. We received the best service I have ever received on a costa from a lady who I think was called victoria. She was professional, polite and efficient and is an example to all costa staff. Very nice costa also with view of lake if you sit at the rear.

Nice services but the manager/site director needs to get some people skills. Arrogant towards staff. Would not return

We always stop at this service station if travelling from Scotland to England and back again. It is a very clean service station, including the toilets. There is a reservoir outside with beautiful scenic views of the woodland Lockerbie area. Restaurants include McDonald’s, Costa and a Cornish Pastie shop. There is also a W H Smith. Parking is chargeable after 2 hours, and the car park is monitored by CCTV. Hands down the best service station I’ve been to

Went to McDonald's on way to Cumbria. Placed order on screen but waited 20 minutes for meal. It was sitting ready on a counter but you had to wait till your number was called but staff, who were numerous, were too busy talking and joking to pick it up. When eventually they gave it to me, my sister's bacon burger came without bacon!!. So I took it back and got another one but by this time my burger and fries were cold. Very bad service, cold fòod definitely wouldn't go back and wouldn't advise anyone to visit

Heading to Fife from Wales, we popped in for a break. Looks like any other services from the outside but inside I was impressed by the cleanliness. Bought a veg pasty from the Cornish Bakery. The pastries looked yummy. Went to Costa for hot drinks but the queue was so long I returned to the Cornish Bakery for a hot chocolate and soy latte. Lovely, efficient staff. Pasty was lovely and the drinks were too. Good space outside for the dog to stretch his legs. Loved seeing the geese and goslings although they do leave a lot of poo!

Stopped here twice in one week. Both times really impressed how clean it was inside. So pleasant- and different- to sit and eat not surrounded by rubbish. Good range of eating options. Well done you cleaners!

Heading south, I stopped here for lunch. Always a good stop off for me and this was no different.Ample parking space. Good walking areas for the dog. The eating area has been revamped and was impressive. A large clean/tidy space and comfortable. Shop/toilets near by, again all clean. Staff friendly and helpful. My meal was enjoyable (my chips were just right and crispy!..which is unusual for many McD's). A lot cheaper than Burger King. A most enjoyable stop off.

When we stopped here, we were put off by all the rubbish people had left lying about on the road. But once inside we were quite impressed by what it had to offer and the views. There were several eateries ....a Costa and Cornish bakery, plus a WH Smith’s. The Costa coffees were quite dear at just under £7 for small flavoured lattes, but we sat by the window overlooking a lovely lake with ducks and swans on. There was also a walk around it to stretch legs or walk the children or dogs!

It’s good to see a lot of healthy options. Food and drink is consistently of a good standard. Tea is always boiling hot!

A clean snack cafe .usual menu of burgers and fries cold drinks and ice creams. Plenty of seating in an open area

Have eaten here a few times recently. Good service, friendly staff, and plenty of seating overlooking the Loch. The whole area is very clean, including the toilets, and the price's are half of what one would pay at other service areas on the M74.

This McD is equipped with touch screen ordering and contactless payment. Makes for fast food with the food being collected from a dispense bar using a number queueing system.

Whole service station was clean tidy & quiet. Though slightly more expensive, prices more in line with the high street than many others I have visited.

Fabulous setting by the lake. Wished I had my dog with me to take advantage of the walk around the lake. Only downside was the McDonalds we ate there was barely warm.

Clean services with fast service, food is what you expect but at least served with a smile and quick turn around

no idea why the most busy place in the uk has not opened a tobys or a eating place next to the days inn it woulod be brilliant for people staying to go in and relax it really would top this place off after a m and s store has just opened and theres always famous people stopping here ive pics with liam gallagher paul weller gerard butler its a great place to find famous people and a great hang out for the younger ones now that lockerbie has nothing for the youngsters to do so they all gather at mcdonalds and mix and make new mates so its a nice wee hub for the next generatio of youth

Always go for a coffee in the Costa Coffee part of the services.Wonderful views towards the Moffat hills and of wild fowl in the Lochan by the window. Newly upgraded with increase in seating number and quality. Now there is a new Cornish Pasty outlet as well as McDonald. At the petrol station there is an M&S; food outlet. Plenty of parking and electric vehicle charger.

To be fair we really dislike all MacDonald's restaurants and their style but it was the only hot food available at this location, at this time. However, to further the disappointment, the order was wrong and had to be re-cooked. So we waited, a very long time, in a queue of many starving, phone-fiddlers, awaiting our number to be called. Paying to stand in line and wait rather desperately for fast-food-served-slow seemed, unaccountably, rather humiliating. On being summoned we stepped up and had our papers checked and then scurried off to the plastic table and chairs. We did eat some of it, cleared our own table and left. We felt that, should the need ever arise, we should now know the ropes for prison dining.

What a lovely service station. The toilets were very clean and here was lots of options of food. I would recommend a stop at this service station.

The nicest McDonalds I have ever been to. Service was efficient, my order was delivered perfectly, and the place was very clean. The view out the window was beautiful. If you need a quick breakfast in the morning, this is the place. We didn't want to pay around $12 each for our hotel breakfast and came here instead. We were glad we did!

High praise indeed from my 13 year old, 'this is the biggest and nicest McDonalds I've been in'.

Found the staff so helpful. Lovely Costa coffee in refurbished area overlooking the lake. Toilets fine. Shop assistant really pleasant - obviously enjoys her job!

We have stopped for coffee and a wrap a few times now, always had great service even at 2am in the morning. Staff always have a smile.

Not much space in this small services and only two ordering boards makes this an awkward branch to get food from as you have to wait your turn for some time. Seating is a bit cramped at busier times and tables are not cleared or cleaned appropriately given the number of customers.

The services here were great we were able to walk round the site near the pond with our dog alongside being able to grab a bite to eat and go to the toilet.

All the usual places incorporated in here from McDonalds to WH Smith. Lots of geese roaming around but notices to alert you to the fact. as with other services, it's expensive but toilets are cleaned to a good standard and maintained.

McDonalds is my favourite burger joint. While staying at Days inn (all part of the same complex) we used McDonalds a few times - until we saw rats running around in the table area of Costa section. This table area is always grubby and in need of cleaning more frequently. Unfortunately this put us off having food in this services for the rest of our stay.

Stopped off here on our way up to Scotland for some lunch, a break from driving and to stretch our dogs legs. We have never stopped here before but really glad we did, round the back of the services was a beautiful large lake with a path all the way round it. There were plenty of waste/recycling and poo bins on the way round with some benches to have a sit down on and appreciate the surroundings. We sat outside and had some lunch from WH Smiths, 2 Ginsters sandwiches/crisps/chocolate bar/2 drinks and a newspaper, the total came to £13.78 (typical service prices double what we usually pay). The toilets were immaculately clean as was the rest of the services. It was great to stop at a service station that was away from the motorway and catered for pets, it was really nice to really stretch all our legs, you would never know you were at a motorway services.

A good place to stop on a long journey. Costa coffee is always good and they even have a small gluten free cake selection. Toilets are clean and there are showering facilities.

The location is lovely, the Costa coffee is ok but the buildings ( which are literally rotting and falling down) and general standard of cleanliness are disappointing. Come on Roadchef sort this out!

Small branch within the motorway services, touch screen ordering, not too many places to sit. Very good breakfast, usual MaccyD prices.

A costa,Mcdonalds,wh smith & bp garage(EXPENSIVE!)very busy but plenty seating,clean & tidy.oh,geese roaming about outside

Ubicado en un pequeño estrecho, ordenar y recoger era caótico. El personal era amable y servicial, pero la comida estaba fría, apetecible, y sin sabor. No he comido en McDonald's por un tiempo, así que tal vez es normal. Única salvación es el encantador lago annandale, que se puede caminar, mientras intentaba digerir la comida.

La comida está bien, un nivel de menú de McDonald's, así que sabes lo que vas a obtener. Les gustaría salir de ensalada, que era una pena, ya que uno de nosotros le gusta, pero que así sea. Palitos de zanahoria estaban todavía disponibles y supongo que es lo suficientemente cerca. La comida está bien cocinado y servido con una sonrisa por agradables y serviciales. Los alrededores son geniales, es una pequeña zona de servicio con mucho aparcamiento y limpia los aseos. Y los gansos residente son monas. Las zonas de estar son buenas, limpias y bien despejado y dan al agua que da al lugar su nombre.

We stopped off here at about 3am whilst driving north. Fancied something to eat and stretch my legs. Because of the time I could park next to the shops (lots of space). First time (I had to double take) I've seen lots of white geese taking up a lot of space in a car park, not bothered and sleeping, cuddled together, no doubt on the warm surface (even at this time in the morning).The toilets were clean and tidy. The service at McDonald's was slick (no queuing) and friendly. My meal was lovely, even my chips were done just the way I like them (crisp and dry)....and hot too! The tables and chairs we sat at were also clean and tidy. Overall a very pleasant experience early in the morning and felt rejuvenated.

The car park is a good size, right by the entrance, when we visited, only MacDonalds and Costa were open for eating, the Hot Food Co is, apparently, seasonal. Comfortable and enough room, not extortionate.

We called in for coffee and a snack and everything was "OK" - no better, no worse - but this is a rather cramped service station

Often use this service station when I'm working up here. Used Costa, McDonald's and the W H Smith store here. Staff are always very friendly, service has always been very good. Very good restroom area too (especially for a service station) very clean and well looked after. Beautiful views over the lake outside. The BP garage is also good and has a wild bean cafe (great for breakfast in the morning )

It's a shame when you arrive at these services that you do not see a sign for caravans. Everything else is signposted so I followed the HGV parking. This is some distance from the main services and you have to walk through the filling station. Once I got into the main services car park, I noticed a sign for caravans. It's pointless having it here when you don't have one on the roundabout.

McDonalds have a self-service ordering system which meant that the queue was horrendous as people tried to negotiate their way through it. Pleased to see it was available in a range of languages though. Once you had your ticket printed, there was a 20 minute wait for your order to be processed. There were lots of staff milling around doing very little or nothing. Noticed the staff stuff waste in the non-recyclable bin without bothering to sort it. As to the Costa place, a cake cost £2.39 and the girl on the till struggled to work out the change from a fiver and had to call her supervisor over (she'd made a mistake with the entry). Staff attitudes leave a lot to be desired. Didn't bother stopping there on my return journey.

At Costa Coffee, we had an excellent coffee and toffee muffin made all the better by the friendly and helpful service from Gemma. She seemed to take real pride in her job and was keen to show us the lovely wildlife setting of the services. We will most definitely be returning when next in the area.

Lovely stop off to recharge and nice to see all the geese :) not overpriced and has everything needed when travelling on a long journey.

The waiting times (even for just a coffee) are awful, service is awful (staff doing nothing) and staff attitude awful. I will not be stopping here ever again.

Stopped for two Happy Meals and were very happy with what we got. The boy who served us, who looked as though he would rather be anywhere else, but, he asked the usual pointless question... "Are you sitting in?" to which we offered no reply, paid our dues, and left.Same price in or out ...

Stopping off near Johnstonebridge is a great place for a break. Whether walking the dog round the lake, watching the swans or having a snack. We like the Costa Coffee counter. With friendly staff and great coffees and chocolate drinks. The blueberry muffin was lovely and fresh, and there are some great seats at the back, overlooking the lake.

I have been here a few times now and I must say I have always been very happy with the service and food. I went this weekend on 17th Feb for breakfast and it was delicious. Very clean as well. Just watch for all the goose poo in the car park

Very limited choice for eating when staying overnight at Annandale so we ate here.Nothing special but fast service.

We were staying at the Days Inn hotel Annandale Water and wandered into the services area for food. Had nice cheeseburgers and chips at reasonable price. You can walk straight our of the hotel into the service area and the flooring in service area on the way through was cracked and not very clean. Nice seating areas inside and outside by the lake although again the inside was not very clean. WH Smith was very friendly and helpful. As we were staying at the hotel our parking for 4 days was free however many times we went in & out, we had to register our car number and was shown on a screen when it was photographed on the way in. but if you just stop for refreshments or a snooze in the car its the usual 2 hours for free and a huge fine if you are a few minutes over. Although we had a room overlooking the lake, overall I prefer Travelodge and wouldn't be likely to use this services or hotel again.

Our favourite motorway service station. Great Costa coffee and the chance to have a quick walk around the lake, what more could you want?

I had the worst breakfast I've ever had here, it was like eating cardboard, the coffee was undrinkable. All quite unpalatable .

Pop in now and then always clean and fresh. Kentucky chicken is good as us burger king. At this service station. It has several other food outlets I havent used them but all look good. A nice service station on Scottish Borders

Ordered an espresso and paid by visa debit contactless and it approved and charged the card only to be told it didn't go through. Wrong. Then they tried it again as they didn't believe me and had the audacity to try again and then said 'it's ok sir you are holding up the queue'. Crazy. Don't use contactless here. They claimed my card was not accepted which is do untrue. Very annoyed

Good food friendly workers to table service could be a bit cheaper! AM meal great Canadian bacon is a staple w baked beans the sausage though has a styrofoam flavour though!

Quite nice services. Standard McDonald's and Costa coffee, plus a newsagents, but plenty of seating and lovely views over Annandale Water. Outdoor seating by a pond for when the weather's nice too.

We stopped here en route back from England. It was definitely one of the better services we have ever stopped at. The have a costa, a McDonald's and a W H Smiths. Lots of seating and also an outdoors seating area, toilets were clean and also a lot of parking spaces, we did note however that they limit free parking to 2 hours so something to watch out for

Roadchef Annandale Water Johnstonebridge, A74(M) junction 16.This service area is extremely clean, had lovely outlook and very helpful staff. Can highly recommend this service area if you returning to England from Scotland.

Could not park on the caravan park (I was towing a large caravan) as it was full of cars and light vans. Other caravans were parked on the roadside nearby as the caravan area was full. No did anything about it in the 40 mins we were there. 30 mins que at McDonald's to get a burger. 30 mins to pay and 10 to wait for meal. Really poor. 3 tills open 4 left closed. Obviously they can't cope and the holiday season is not fully on us yet. Go elsewhere is my suggestion.

Well what can I say. I wanted a fast burger and that is what I got. Friendly staff. Fast service. OK food. I got what I had hoped for and no complaints. I bit provider than my local McD but I guess that is OK

The area caters for both noth and southbound carriageways. Much of the seating area overlooks the water and is very pleasant, stopped here twice in a few days and both times the staff in Costas were very helpful, pleasant and polite. The tables were kept clean and clear. The toilets were a little 'sad' but clean. On the Sunday it was very busy but the service did not deteriorate.

Set just off the M74 this is a pleasant spot for a break. All the usual outlets. The facilities were all clean and staff helpful.

Went in here tonight @ 21.45, was t that busy but still waited over 15 minutes for service - plenty staff wandering around but only appeared to be one person serving !!!!!

Clean and tidy, very busy when we visited,with long, but quick moving queues. We managed to get seats in the open air part, with a lovely view of the lake.One of the nicer services on our motorway network, it was a good place to break our 300 mile journey home after my mothers birthday weekend. Manager at McDonald's spotted my mother's 70th birthday badge wished her a very happy Birthday and gave her a free mcflurry! - Not something you see every day

Stopped for an early evening meal. The hot food outlet was closed. McDonalds had a huge queue. Costa had insufficient staff and there was a long wait. ALL the tables were cluttered with used dishes. No-one clearing tables at all. The floors were strewn with food and rubbish and had clearly not been swept for many hours. Some areas had caked-on grime. The place was filthy and in our view a serious hygiene problem. This used to be a decent stopover. We won't be back.

Good quick service and the truck stop is new and clean. Good place for a rest stop when travelling along the motorway. They also make excellent coffees!

We always stop at these services on our way to the highlands, it's clean, dog friendly, it's a great place when you have dogs, there is a beautiful lake, with loads of ducks and wildlife. you can walk round the lake and there are plenty of dog poo bins so easy to clean up and the services are good too. The restaurant over looks the lake so it's nice and relaxing. Would recommend these services to every one.

There were duck wandering about outside which was nice to look at while we ate. People servicing at the hot food place and Costas were pleasant and friendly. Toilets clean and there were lots of them so no waiting, though the lock was broken in the cubicle I used

It's a MacDonalds, in the middle of nowhere. Just the place for a quick bite and a coffee.Staff were efficient, got the short queue moving. No great wait for anything.Also, excellent small loch outside with a seating / viewing area.

Stopped here on my way back from a business trip to Irvine, found the food service prompt, and the staff friendly, my only comment would be the old chestnut about artificially high prices because it's \9just) off the motorway, but, hey-ho, it's the price we all pay.

Stopped twice in a week at these services. Very clean and very nice setting by lake which you can walk around. Excellent service at both Costa Coffee andMacDonalds.

This motorway stop on the M74 used to be a favourite, with a good place to walk the dogs and a good coffee stop. This week (Oct 2014) it was dreadful. It was around midday, and the queues were long and slow at the Costa offer, and were also long at McDonalds.. Costa were running short of pastries, but what we had was quite good as were the Americanos. However the tables were sticky, unclean, and uncleared (short of staff?). The seats were uncomfortable and not very clean. The toilets were messy, and some cubicles had missing or broken locks.Never again (unless someone reports a vast improvement).

We've stopped at this McDonalds on the A74 a few times now, since it opened some months ago. Our first visit was great as there was obviously a team of trainers from head office helping them get it up and running. Last visit, a couple of months back wasn't good with long queues, etc. The trainers were long gone.Today we thought we'd give it another go to see if they'd worked out the kinks. It wasn't a particularly busy day nor the busiest time of the day but it was chaos. There was at least one till doing nothing but taking orders and cash but a complete failure of organisation in getting these orders out again to the waiting customers. Individual components were turning up (say fries) then waiting ten minutes till the rest of the order turned up. Staff were unsure which components went with which orders. Customers who'd paid were milling about trying to capture bits of their orders.Needs some serious rethink and a clear system to be put in place. Take the BK route of one order receipt, one tray. Stop taking new orders when you run out of space for trays and get the server chasing up existing orders before taking any more. Keep a supply of fries going and don't serve them up till the big macs (or whatever) arrive. It's not rocket science.More training or a new manager required please!