The Village Restaurant in Dumfries & Galloway

The breakfast was still on when we got to the outlet, so I had that. Was spot on. The restaurant was clean and cosy. Would recommend if you get hungry.

Been a few times before and was alright. Do thought as we had the dog would try a nice quiet early morning breakfast, place was rammed packed and queued for ages just to find they had no eggs, couldn’t do toast, no bacon, so just had to leave. Surely a restaurant can at least be a little preferred or warm people before the queue for ages that they can’t cope!

Avoid the place like the plague. Literally still sitting in the restaurant while writing this. A review that is hot of the press. Like most other reviews talk about the negative staff members and the eye roll when you complain. Exactly what I got when I questioned why a jacket potato and kids chicken nuggets took over 30 minutes from placing the order to still not be delivered to the table. To be told potato went to the table, however the potato in question had come to the table but had red onion on it - not what we orders and no chicken nuggets accompanying it, so why would we accept the wrong order. The person making the order came to the table twice with different orders and kept saying “What did you orders, oh yeah your order is next. ” - well clearly it wasn’t since she still turned up with the wrong order for a second time. She kept blaming that the tickets “muddled”. Clearly no one can read tickets in sequence order. Never again. Regards ticket 32.

The staff are absolutely fantastic

Very expensive for what it is food not great ..good coffee

Good restaurant, but busy and need to queue for a long time.

Had some panini's here. They were 'ok' but very basic and took ages to prepare and served with school dinner type chips. Food is overpriced for what it is. Service was appalling. Not rude but just no care, no please or thank you. The restaurant itself was busy and noisy.

If you want a quick snack or a proper meal I would recommend this place

Great choice of food and friendly staff very clean

Terrible, waited 30 minutes for my food after paying, it was busy but still far too long a wait and food was average

The worst breakfast I have ever had cold and been cooked some time and over priced coffee was good staff ok but not interested

Rude staff, awful hygiene and food just as bad. Was given milk for tea which was full of black floating specks. Took it back to politely ask for a replacement only to be greeted by an eye roll and a huff and rudely told "well it's only bits of coffee, but fine" and handed a new one (staff member with a blonde bob). Obviously I should have been happy to have "only coffee" in the milk intended for my tea, silly me! The cup was also dirty but I didn't dare go back after that. We were sat close to the counter and heard her barking at other customers, she really needs a lesson in customer service. We waited over half an hour for our food, during which we nearly left as we could see the waitress (dark red hair) balancing plates by resting her breast on top of the food. Saw her do this multiple times. Disgusting! Serving people food she'd had just had resting against her dirty shirt, squashed by her breast. Then the same waitress started wiping up bits of food off the floor with her hands, went straight behind the counter and started serving people their food without washing her hands. The food behind the counter is congealed, so we chose toasties thinking at least they'd be fresh. When they eventually arrived they were soggy and barely warm, and the chips had obviously been sat under a heat lamp for a long time. They were also full of black bits which needed to be picked off - why plate these? £28 for two toasties and chips, two teas and a J20. Daylight robbery, topped with a side of snark and a breast in your food. Lovely!

Came to this place today with a friend. We both had soup and a roll and the rolls were so dry! My friends roll was also so dry. When speaking to a staff member about this they had said that they were just cooked and put out 10 mins ago. I said that they didn’t seem like they where ans she said to me are you calling me a liar. We were so polite about it she the staff member warmer Soup was nice it’s a shame about the roll with the soup and the member of staff who was rude. We come once a week today, and never had a problem. But today we did and it’s now resulting in us to not be back. Very disappointed.

Recently refurbished under new management well worth a visit.

Spacious space and plenty of seats The food is delicious I hope the waiter can use tongs to hold the sandwich and heat it up It would be better to grab it with your hands instead...

Good plate of food at a fair price

Never use again Poor food rude staff

Fod is standard cafe food but a little overpriced for where it is. Assume its targeted at tourists/visitors coming from afar.

Long queues, dirty cutlery and messy tables. Plenty of other places to eat there

Nice place for meal food is excellent and reasonably priced. The staff are very friendly and helpful.

Service is always okay, but they run out of most food by 12, the hot food is very on par to hospital food so if your into that then sure. The sandwiches and cakes are better but for the price I just can’t seem to justify it.

Absolutely disgusting the choice on offer was not very good so we chose to have the panini big mistake they were cold also served with cold chips. The ladies toilets were filthy. Will never use again

Quite a large seating area, with hot food available but early on. We had baked potatoes with various fillings, good size portions enough to share between two.

Caledonia Park and feeling peckish …. Such a poor offering of food on their hot plate so we decided on panini options - that was our biggest mistake - we should have left. We chose ham & Swiss cheese panini and a tuna melt. We asked to add chips and told they were included and did we want coleslaw - we said yes, thinking it was included. The sad excuse for a panini, chops and coleslaw arrived in an oval plastic mesh ! It looked like a poor joke from the 70’s. My son who was visiting me from Edinburgh messaged his friends to say he’d had his worst meal ever. The half slice of razor thin ‘ham’ was so poor and the Swiss cheese (aye right!!) As for the tuna melt ended up being a knife and fork job as it was such a mess! The chips were minimal in every sense and we wondered if they had been microwaved to try and make them taste better - which they did not. The finale was when we discovered the very small coleslaw was not part of the deal and was charged at £1.70 extra each. Our lunch was dreadful and cost £36.50 for 3 panini, chips, coleslaw and a drink. Certainly not a ‘designer’ experience or an incentive to go back to shop if we wish to enjoy food / drinks. There’s much better options elsewhere for sure.

Very disappointed complete waste of money .my little girl got sausage chips and beans.the sausages were rock hard beans were like they'd been there since the morning.glass of milk was warm.pot of tea was cold and the soup well it was no way home made and lets not talk about the bread I'd never go back 🙈.the staff were very efficient but food was disgusting

Unfortunately had to edit this after my last few trips here not being very good Have come here for years, always been great service & good food, especially pre-covid, but unfortunately the bad attitude of 'one' lady behind the counter seems to be bringing it down. Second encounter of dismal service from her, this time complaining about her job to another member of staff who looked as dismayed as me 🤷 Coffee not great, coffee grounds in the bottom of my cup. Food ok, but over priced, chips served luke warm. Tables use to be wiped after each use, not left salty ..... It didn't use to be like this

The food is OK... stick to the simple stuff that is difficult to get wrong, like chips maybe. Some lovely people serving, the place is clean and well looked after, but we have yet to have an enjoyable meal. (Several attempts have been made) This time we had the soup and it tasted so artificial it was verging on the unpleasant, the baguettes were pale, slightly undercooked and not the freshest. The coffee was bitter, and lukewarm so by the time we had eaten the soup it was almost cold. Also...They never advertise what the soup of the day is before you choose whether you want a sandwich or toastie so you either have to go back to the end of the queue if you don't happen to like the sound of the soup, or you have to push ahead between the queue to ask, leaving someone to keep your place in the queue at the sandwichdisplay... such a 'simple to solve' issue if someone could be bothered to consider the customer experience. Just stick a sign at the start... The name 'Village' gives the impression you might get something closer to a home cooked meal, maybe even local produce, but you would unfortunately be mistaken. The food is akin to hospital grade. (Edible but questionable nutrition where flavour is sacrificed for volume), in fact I have had better food in hospital compared to this last meal. We won't be back any time soon I'm afraid.

One star regarding food and wait time I am being too generous, zero would be more honest, if there was one. My partner and I bought (stupidly) , We feel hoodwinked by the staff and service., and we and others were totally at the mercy of the restaurant. Ordered and paid eventually for a portion of chips (small amount) with two sausages on one plate, for myself and another small portion of chips with a tomato, ham and cheese toastie on another plate for my partner. Plus Two traditional pots of tea. It cost £22.40 ish. Food was cold by time we found a table.. Q took forever to get served paying at cash till even longer. No itemised receipt. I will be complaining as it was day light robbery of the highest standard.

Visited The Village and ordered the Mac and Cheese with a Caffe Latte for £12. While the price suggested a promising treat, the experience fell short. The Caffe Latte, unfortunately, leaned towards bitterness – perhaps a suggestion for a lower coffee strength next time. The Mac and Cheese, although labeled as "just fine," left a salty aftertaste, contributing to a somewhat dissatisfying meal. A mixed bag that may benefit from some adjustments for a more enjoyable experience.

Gotta say. BEST mince pies we have ever had!!! I'm kinda glad you couldn't buy them by the box lovely relaxed atmosphere too 😊

Very unpleasant lady served us, no flexibility in meal choice, I didn’t want chips but was told it came with the dish, my friend asked for a small portion and was told that the Christmas dish one was just one size!! In spite of the fact she was serving it with a spoon from hot hold dishes. Plates were cold, food was Luke warm. Tasted not bad but very expensive for low quality cafeteria foods of!

On a Christmas shopping 🛍️ trip I decided to treat myself to a Christmas turkey lunch… I wish I hadn’t. The food was cold, red cabbage was overly sweet, parsnips and Brussels sprouts were hard and inedible! And for £12 it was day light robbery. Lady serving the lunch had as much Christmas cheer as the food .. avoid and go to Greggs !!!

Husbands breakfast sausage roll (no full breakfasts left and turkey dinner not ready) was 2 very unappetising looking sausages with 2 pats of butter and a small roll, not even made up as a roll! My jacket potato took so long to come he’d finished his roll. When we tried to chase it up, as people who arrived after us had been served, the reply was a very short “it’s coming”. When it did arrive it wasn’t even hot enough to melt the cheese and there was no butter. Couldn’t wait to get out of there and won’t be back. Should have been a red flag how few people were in there at 11:30 on a Saturday.

Food was nice. I however don’t get the logic of serving one plate up off the hot counter and then bringing the second one out 20 mins later after wife has finished eating

Food was rotten bake tattie was hard vegetable soup had no taste would not return

The food was good but a little bit pricey. Service was slow.

Very poor quality food. Chips looked and tasted like they were cooked at the start of service and repeatedly reheated. Crockery and cutlery were not properly cleaned. No local/fresh ingredients.

Good village cafe with a good selection of food at reasonable prices. Good service and lovely staff with a good atmosphere

The lady serving on the counter was very friendly and professional. The food was very good and the place was dog friendly, which was a bonus to us. Highly recommend this establishment.

Arrived just before 11am. Not busy. Scant availability of breakfast items. Ordered crispy bacon roll which they were going to cook. It arrived and was not properly cooked. Maybe they are economising on electricity. Had to request a nuking in the microwave to ensure no bacteria. The roll was covered with a yellow spread probably some kind of seed oil blend. Gives new meaning to greasy spoon cafe. Not value for money. One star is overly generous. Give this place a miss.

I travelled a fair distance to use the restaurant and unfortunately I was left disappointed. I ordered a cheese toastie for my partner. I was informed it was cheese and ham, I explained my partner didn't eat ham and asked if they could please remove the ham. Before heating. the young lady serving refused and told me to remove it myself. I was shocked at this, certainly didn't expect that reply. I also ordered a coffee which was not the warmest I also had chips egg and cold meat which was acceptable.

Lack lustre service, passable food but a limited selection.

Love going for Breakfast here. Good food you get a choice of a six piece or eight piece or ten piece breakfast. Staff are always friendly and there is plenty of seating.

Chaotic service, poor quality overpriced food, drinks expensive, had to ask for a hand written receipt because the till printer wasn't working. Overall an unpleasant experience will not use again.

dry tasteless food , expensive for cheap rubbish,avoid at all costs go elsewhere

Good food at a reasonable price, even let our little dog in

The coffee here was cold and tasteless.I ordered macaroni cheese which was all cheese and no macaroni or pasta.We were also overcharged for an extra portion of the macaroni cheese,not sure how the staff member didn’t notice the cost as reflected to what was on our tray.Staff member dropped chips and salad when serving another table and stepped over them on way back leaving another staff member to clear it up. On the plus side the sandwich my friend purchased was avarage but still awaiting his refund for non existent macaron……

Disappointing experience! First the positive: This is a busy restaurant but it is clean, food looks good and it’s well-presented. Now the downside: We ordered a toastie and a panini, each served with chips at £7.60 were thought this quite reasonable. We were offered coleslaw to which we we said yes, only to find at the till that we would pay £1.70 (subsequently discovering that this was for the privilege of a little plastic container that I’ve seen used for tomato sauce and the like, filled with coleslaw). We then selected a seat with our order number marker clearly showing and waited and waited, watching those served after us ,with similar orders, be served before us. The food finally arrived without my panini to which I heard ‘oh they’ve done it again’ but the other order (toastie) also turned out to be wrong! The server then said ‘I must have picked up the wrong order’. After another wait the correct order finally arrived and the panini was okay, not brilliantly toasted but okay! The toastie, I’m told smelled and tasted off and the chips neither looked or tasted good. The small £1.70 carton of coleslaw was however tasty - in so glad we got it! Would I visit here again: absolutely not! Would I recommend it to others: absolutely not!

The pleasant exterior & decor are a masquerade for poor quality food. We had the breakfast menu of a bacon roll. It was served as a dry bun, rock hard butter & cold bacon that you made yourself. My wife had a tuna panini off the shelf which was fine. All in All, very poor, but not much competition in the shopping centre

Just went for a drink, was told no by a member of staff, with no explanation! Walked out as very rude staff. I can only assume they didn't serve drinks without a meal?! 😡

Coffee and cake before shopping. Dog friendly. Clean and friendly.

Great selection of foodstuffs and soft drinks. Choice of 6 8 or 10 piece breakfast

Here for bite to eat and toilet break. Didn't get time to see shops...... another time.

Great place to eat. Coffee and Welsh cake very good. Staff friendly and helpful.

Typical run through motorway cafe. Nice array of snack meals & drinks..

Second visit and again it was really clean with a great choice of fresh food and drinks. Highly recommended.

Awful food, asked for fish and chips to be told the didn't have it but could do scampi but when ordered that was off the menu too. Had lasagne but on trying to empty it on the plate it was macaroni. Did order 2 curries as well and it was all cold and had to be put in a micro to be heated, this was at 12.30 and not a busy place. Definitely won't be back

12:40 and no selection of food left what we got was the cold left overs which had to be heated up in microwave and very expensive. Staff not very friendly even carry lukewarm coffees for them just walk in front of u . Save your money

Toasties could be better, cakes were good and tea and coffee was good. Rather big for lack of customers even at this busy time resulted in it feeling cold.

Mediocre food , not great quality for the price . Jacket potato with no butter,soft skin, not soft and fluffy as a jacket should be. With a low grade coleslaw on the side. Nice surroundings, pleasant staff , but the hot food really needs to better.

The thing I liked most about this place was the staff, the management team are very nice people and willing to do anything to keep the place good for its customers

Very quick efficient service,food was tasty well presented.goodclean toilets too

Visited today for lunch while shopping, very friendly staff, and my Turkey with all the trimmings was absolutely lovely, and the mince and onion pie with nice fresh chips was also a hit with my partner, we usually go to the hotel across the road , but will definitely return, highly recommend,

Food nice enough, but the vegetarian panini I wanted, was turned non vegetarian by adding turkey for Christmas.

Thoroughly enjoyed our lunch, the turkey baguette & chips was really good!!

Food was very cold i think it was lying for some time a waste of money

We visited during a busy lunchtime. Understandably, there was a large queue, but I was slightly disappointed at the length of time it took to place an order. The size of text on the wall display menu near the door was a bit too small, and my sight is very good. By the time I had placed out order and paid, all the seats in the restaurant were occupied, so the only option for us was to share a table with people we didn't know. The food was tasty when it arrived.

Nice placr to eat and dog friendly which helps

Great fish and chips reasonably priced.

Always go here if passing bye and always very good.

Just went for a light lunch after shopping. The Baked potato with chili was tasty and very large. while the children's portions of a baked potato with cheese was not much smaller. Service was very quick despite it being busy. Pleasant staff .

Prime example of getting what you pay for.

Only had drinks so absolutely no idea about food but staff were friendly enough.

Was perfect for a coffee cakes all looked very tempting unfortunately didn't have time for more than a quick visit

weak warm cafe wouldn't use again if I visiting the outlet

Slooooow service especially when you're in a rush

Poor service. Dirty floor. Food was ok.

Based in Gretna Outlet Village. A busy cafe for drinks and snacks. Also cooked meals were available, reasonably priced compared to others coffee houses!!

Called in for lunch, and was not disappointed. Staff very helpful, Food served promptly and at a reasonable price.. Will call again.

Pleasant place for a snack and drink during your visit to the outlet mall

Good food at reasonable prices.

Great dog friendly restaurant. Fresh food, high quality and friendly

Nice place to stop. Had nice soup and drinks.

Great place to stretch the legs after a long journey, dog friendly and nice food

I was a dissatisfied with the staff when I got to hot food pit they just stood there and didn't ask anyone what do you want.

Quick service, friendly staff and food was great

Called in on our way home, just for drinks a pot of tea & a cappuccino also a cheese scone & a fruit scone they were ok but nothing special. Staff were pleasant & helpful when we asked if we could bring in our dog.

Nice breakfast, reasonable prices,very clean,and quick service from friendly staff.

Nice and fresh. Good food and the best ice cream.

The staff are friendly, the food is home made, the restaurant is very clean..

Called in for breakfast (Saturday 2nd) On the face of it dining area clean and fresh looking . Clearly geared for the coach party bookings for its service. Breakfast looked nice and fresh on the buffet counter, but unfortunately when eaten was lukewarm with rock hard fried bread. Price was reasonable but on the whole had better at a service station. Really need to make sure food is piping hot if your doing a buffet for service.

My husband & I stopped here for breakfast yesterday (24/6/22) before starting our journey south. I have to say that everything looked fresh enough but different once on plates. Fried bread very hard, bacon dry & crisp, couldn't cut it, broke it like a biscuit, scrambled eggs dried up.biggest issue was hot food onto COLD plates, that us a NO NO. Tea for 2, meant 2 pots and 2 cups, one pot did the 2 cups, this time I asked for a take a way cup for the 2and pot of tea, at £2.40 per pot I wasnt going to leave it. We will NOT be back here again.

Paid over £16.00 for two panini’s one supposed to be cheese and ham but hardly had any filling in just a little bit of ham and hardly any cheese, same as my husbands chicken bacon filling not much in at all and two coffee’s. Wouldn’t have mind paying that if they put substantial fillings in, felt ripped off. The limp leaves and bit of tomato didn’t help either. Won’t be back.

Called into the Gretna Gateway on Monday so wife could look around and shop. Called into the Village Restaurant for a spot of lunch, and drinks. Although reasonably busy, got served quickly. Wife got what she fancied, hot, decent size, and quick. I decided on the lunch special (Burger and Chips). Well I was pleasantly surprised at the quality, especially the quantity, and speed of delivery to the table, also the price of our meals. Have been before but only had drinks and snacks. Will definately call in again when we go to the outlet. Full meal next time as well!

Excellent food and service quality great

Food was tasty staff very pleasant restaurant was spotless

Waited 30 minutes for a toasties, not the fastest service.

On our way to Dumfries and Galloway, stopped here for lunch, very nice

Food looked OK. Coffee awfully weak.

Visited on tuesday the 4th May. Surrondings were fine and clean. My partner and myself was charged over £16 for two hot drinks a piece of quiche and a slice of cheesecake. The quiche in particular was supposed to be cheese and leek, but really,...