Riviera Hotel in Torbay

A little too early for Christmas decorations in my opinion, but apart from that, the room was clean and the bed was very comfy. The food was really good, all of the staff were great and willing to help if you needed anything. The quiz and bingo guy was really entertaining, how he holds so much knowledge in his brain is beyond me.

The rooms were spotless. Bedroom staff lovely. Dining room young staff standing around talking whilst older staff got on with the job. A lot of the staff looked so miserable

If you book with uk breakaways you get the basic room it has everything but a bit dated we upgraded £5 per person per night so paid an extra £20 and room is very nice small but has everything you require for a short stay

Couldn't get decaf coffee for my room and it was only available at breakfast not evening meal

Had an amazing week here. We slept very well in the most loveliest beds . Fab hot spacious showers. Clean rooms. The way to the too. S are a little here there and everywhere. But once you get used to this it's fine. Also a lift. Lovely swimming pool although the floor around the pool could have been cleaned. The food was amazing and plentiful with a carvery type setting which was beautiful everytime and a large choice to choose from both breakfast and evening meal. Staff are lovely and the entertainment was great too. . I would happily stay here again. 👌

V pleasant place food 5 star drinks 4 star hotel prices poor access for mobility my opinion v good value for money most staff v good odd strange one management v helpful nice place sports bar nice pool tennis court in a good spot

I've never experienced anything like that. First we had to pay €50.00 for 4 days for a larger room with WiFi. Other rooms had free WiFi. The breakfast only consisted of sticky white bread, no fresh fruit and at 7:45 a.m. we German holidaymakers were no longer given any cheese or sausage because apparently the English guests had everything on it would. The coffee is as thin as tea. They stuck to the tables because the glaze came off🤮. Dinner wasn't much better either. In any case, the hotel cannot be recommended to anyone.

I would give this hotel 0 stars for myself.I am a local guide, so this review is genuine, so here we go hope you have a lot off time to read this review as it will save you a lot off money in the long run, in fact run as fast as you can away from this hotel. Me and my partner went here for a four day break with Caledonian bus tours too Torquay that is another story too but we will get there. We got picked up in Edinburgh at Hermiston gate about 6.30am put our suitcases on the bus took our seats and got ready for the journey down to Torquay or so we thought. But little did we know we were just starting a long journey south because of all the stops on the way down and then we stopped at southwaite service station to swap buses which we never knew about so then we had to swap the suitcases on to another bus as one was going to weston supermare and one was going to Torquay which no one explained what was happening until later on in the journey and you could tell not everyone was happy with this arrangement as there is no communication to advise you off this until you are later into the journey. So you have to look through everyone's cases to get to yours and make sure you don't take the wrong oneas it would be an easy mistake too make. so when we eventually arrived at this hotel you better make yourself cup of tea or coffee if you want to read this review to the end as we were not happy customers. So here goes we eventually arrived at the hotel after all the pick ups and all the stops on the way down we were all advises to stay in the lounge at reception and everyone is very tired after all the travelling and then you are asked if you would like to upgrade too a refurbished room with a walk in shower it is five pounds a person or ten pound per person per night to upgrade,so if you don't upgrade don't expect to get a decent room as we didn't upgrade as i think we have paid our money and we should get a room but not for more money as in my eyes you are paying for the refurbishment with your money. so the first morning we got breakfast but when we went to the dining room we weren't told anything where to go our what you do etc, so we went the wrong way round and then after this we just followed the crowd remember you need a wrist band to eat and it is waterproof, so at dinner i read the menu prices it said it was 1.50 each for a can of coke ,pepsi, orange, etc but when i went to get this i was told it was 4.00 pounds for two cans of juice, but i said it was 1.50 on the menu and the girls in the dining room said to me it is 1.50 at the reception but this is the bar i had to have a chuckle to myself as this is the same hotel so you would think it should be the same price in my honest opinion. On the next couple of nights the entertainment was second to none but one night was not as good as the rest and there is bingo every night and a wee quiz. Our room left a lot too be desired before we got too our room after asking if we wanted to upgrade there is a lot off stairs to negotiate. if you have mobility problems go to another hotel, so once we arrived at our room it had a double bed and two single beds but the shower is one that runs off the taps as this part off the hotel is not upgraded so the first night was fine but we noticed in the morning in the bathroom little beasties on the floor that can fly they were coming from the floor through the cracks in the tiles and they were flying into the room and flying around and crawling all over the tea making facilities but the couple we met there was the same as us so i think all rooms must have these but the cleaners must clean the rooms in the morning and get rid off them but they come back in the morning again. so as i say pick another hotel probably cheaper and less hassle imho. so good luck if you don't upgrade and stay in this hotel as for basil faulty lol. As for caledonian travel we had a reference number which you check on the notice board if it is up we spoke to the driver Gordon and he told us there was too many and tours ran out of space.

The room was small and my friend fell out of shower the shower is too small and bath is too big

The best breakfast we have had in England so far! Room great.

Staying with Caledonian. The upgraded room is lovely. Breakfast and evening meals are very good .

Great food .friendly staff. Service was second to none. upgraded our room and was not disappointed

Great value for money and location close to the sea and the nicer restaurants and cafes The upgraded rooms are very comfortable could do with a bedside lamp thou Breakfast was fantastic value for money All staff have brilliant especially Nikki who is an ambassador for the brand Nothing is too much trouble and she has a great personality and made my stay extra enjoyable

Parents stayed recently. Don't be surprised if your able to upgrade to a better room (at your cost) that's this hotels business model. Our parents first room was below average in cleanliness, the shower area had cracked tiles and the shower head wasnt even fitted, the door was broken by way of a split all the way down the face. They did get 'upgraded' for an additional £30...so this was the correct price for an average stay here.

A must place to visit with your family especially in summers.Seafont, just in front of you.A*

Nice hotel close to all attractions

I think it's a very large, winding hotel with nice rooms. Everyone here is very nice and friendly. A 🌟 deduction because of no or very bad WiFi. Dinner was really good, all in all I would check in here again

We stayed for 2 nights and were fortunate to upgrade to a super king room in the refurbished area of the hotel. You can see the potential of the hotel following the current refurbishments. The room was very clean and comfortable to stay in. Our only little personal niggle was that the overhead bed lighting was too bright. The food was good. The breakfast was toast, cereals, fruit and full English buffet. A continental breakfast option would be a nice addition too. The evening meal was a buffet option of 3 or 4 choices with a small selection of vegetables. The evening entertainment was excellent including bingo and tribute acts. We loved Tina Turner and Elvis. We would happily revisit. The hotel is a close walk to the beach.

We stayed in this hotel during a week long trip with Caledonian Travel. This was a nice,clean hotel with lovely staff who were very welcoming and helpful,particularly Tom and the ladies behind the Reception desk. The young staff in the restaurant had a bad attitude and often made mistakes so could do with more training. The hotel was undergoing building work during our stay, so it was both busy and noisy day and night, which was a shame.

Poor customer service received on arrival from an unprofessional moody, no manners, unhelpful receptionist women. Was not helpful in listening to me felt.embarrased. She did not have any communication or.customers.skills . Considering this was my first visit to Torguay, I was not best impressed. I most certainly will not be booking again and will let my friends and colleagues know about my experience.

Rubbish room, in fact it was disgraceful.

Great will definitely be staying here again

Lovely food its going through a big refurbishment. You can upgrade.if you wish when you arrive. We upgraded when we booked. Our room still needed things doing to it. It was expensive for 4 nights though. Drinks are expensive.

Great location and good entertainment

Went with Caledonian. Book in pushed to pay to upgrade rooms. Shouldn't have to pay to get a decent room. I have asthma so upgraded for a room with a patio for an extra £80 for 4 nights so no stairs they said. However they didn't tell me it was at the other end of hotel and had to walk uphill to get to main entrance and dining room which is chaotic. Queue up to get every course. Worse than school dinners. No choice of starters soup or nothing. Managed 3 nights couldn't face 4th. Ate out. Only had wi-fi near reception not in rooms.The entertainment every night was very good.

Undergoing long term refit so rooms vary from tired (but satisfactory) to modern. (They're honest about it. ) Lively place. Show bar is excellent. Definitely a touch above, and acts tend to be upmarket too. Good location. Bus stop outside if need town, or harbour, or wider world access 😊 Good sports bar. So lively, friendly place with nice staff, acts, and guests 😁⛱️💃🕺

Nothing but attitude. Loud music blasting. Oh and after you've paid then you can pay to park your car on their car park. Absolute joke

Great place to stay with swimming pool and sports bar plus entertainment I enjoyed it

Lovely spacious room big shower easy to use even had a veranda.

Lovely and clean, enjoyed the entertainment,staff friendly food wonderful will be happy to go again

Stayed here with Caledonian holiday After upgrade my room was good .The rooms are very clean and comfortable. My walk in shower and bathroom where excellent. Room and cleaned a s towels of good standard. Food is buffet style with lots of choice for both breakfast and dinner .The dining room i nice atmosphere . Evening entertainment if that's your bag is good Over all good value for the money. For this beautiful part of the country Downside on a hilll then torqay is English riveria Devon .Thre are lots of local transport. If you have difficulty with walking. Over all a Good place 😌

From the outside the hotel looks dirty and carelessly run. Old-fashioned and unfortunately dirty inside. Thick lint in the new stairwell, the tables in the restaurant are sticky. Some coffee edges in the cups. Mass processing, the buffet is too small for so many people. Only 2 toasters for about 120 guests at the same time!!! Cheese and 1 type of cold meat only from 7 a.m. to a maximum of 7.30 a.m., fresh fruit or vegetables are non-existent. Everything from cans. No German television program. WiFi only in the renovated rooms, for an additional charge. But these rooms are nice and were also clean. Location is great, just a few steps to the harbor. Evening entertainment ok. Nevertheless, we wouldn't book there again.

Great place to stay. Lots of entertainment. Everyone was so helpful. I would give 5 stars if it wasn't for the food on offer. Yes it is included in the price but it let's the place down in my opinion. It is a buffet, however being someone who doesn't eat pork but wants a vegetarian English breakfast having vegetarian sausages ect would have gone a long way. Dinner is a different issue. We stayed when it was roast turkey and it was dry rubbery and had no taste what so ever gravy was like brown water and rice was just bleh. Seasonings would bring the menu up to par with the services on offer.

Very nice hotel we go every year for a few days

Older style hotel in process of upgrading rooms. 190 ! Bedrooms I believe. A warren of a place to get from one end -reception to the far end where there are some Balcony rooms you have to go up then down then up again it is well signed I must say, and in places a stair lift is available. There are also lifts but not to all floors or location of rooms - due to the nature of the building. Staff are more than helpful and accommodating. It mainly caters for coach parties from UK and abroad on a 4/5 night accommodation bed breakfast + evening meal. The decor in the eating area is bland with a poor colour choice and a mash of Brass wall lights bulb only and chrome ceiling light. Grey and white wall. It could easily be improved! Given the budget!! It has a large entertainment hall well kitted out with live entertainers and Bingo. I had a twin refurbed balcony room 3rd floor. Beds pillows sheets and duvets all good furniture although functional lowers the tone of the refurb. Tea/coffee provided and replenished daily. Extra large walk on shower - glass side and door gave a good hot shower. The table and chair setup has no light by it. New UK power sockets with 2 USB port useful centre lighting control by bed- nice. Remote wall mounted TV. Not on swivel mount. Balcony has new outdoor chairs a table. Smoking permitted. Just needs budget to bring up the flooring and sort out the wall and ceiling good spot for morning sun Sea view (just) through the tree foliage. Room a great size but the squeaky floor boards from room above very irritating (old building ) it would be very expensive to sort old flooring out. Pay and display car parking on site adjacent to Coach parking. The is a swimming pool with a cover charge for hotel towel of £10.

Only used the sports bar but with 21 large screen tv,s a must for sports fans.

Hotel is old, lots of confusing hallways and stairs, due to new additions, no luggage service, good food

Food and service good. Rooms are like those in an old English hotel. Clean, but lots of steps up and down and long hallways. Not suitable for people with walking difficulties and especially not for elevators!

A bar that's part of a bigger hotel. It has several TV screens but very pricey and no atmosphere

Hotel great, just need the little things sorted, chipped cup in room. Great evenjng entertainment.

I am on a coach holiday, Monday to Friday with Caledonian travel. My room is £239 + £35 single supliment. I have often paid the supliment when only a twin or double room are available to cover loss of potential revenue on that room. On arrival we were all offered upgrades to the best rooms in the hotel for an extra £10 per night. I didn’t take the offer then discovered that the extra £35 that I had paid was for a small room with only a single bed. Have I paid the extra money to have a single bed without sharing? Others are in the best rooms for only an extra £5! Also, I am so high up that I can hear the heavy rain slamming down on the hotel roof and someone snoring in the next room.

Stayed for 4 nights on a national holidays coach trip last week. It's a good hotel, in a good location and I have to say the meals were very nice.

Food very good, paid for an upgraded room but handle missing on wardrobe, bedside stands, bulbs our, bathroom grout missing everywhere. Lifts and stairs are ridiculous, to get to my room on foot, there was so many stairs up and down and lifts where all over the place

Highly recommend .everything excellent.food ,entertainment,staff, cleanliness couldn't fault

One certain reception staff left a lot to be desired

Very nice experience good service nice food

Nice hotel good food, good entertainment

Great value for money Absolutely brilliant and clean hotel. Food was fantastic. Brilliant value for money. Deffo be returning. Rooms was very updated I noticed people moaning on here for an upgrade on the rooms for £40. I'm not being funny you get what you pay for. I bet half of these people who complain on here return secretly but don't mention that in there comments. 1 of the best in torquay I think. Don't let people's bad reviews on here put you off guys trust me!

TOPS MY DRINK LIST...£12.25..FOR A PINT OF WORTHINGTON AND A GLASS OF ZINFANDEL.

It's OK room not that good but to be fair they are refurbishing them food good staff good.

Nice hotel with friendly staff. Sports bar excellent. And function room very nice . Entertainment pleasant good artists plenty for everyone. Rooms paid for upgrade £5 each per night. Nice and clean recently upgraded 👌. Enjoyed my stay will be going back

Some of the rooms are a bit tired but they are in the process of updating them, it is possible to upgrade to a new room. I didn't, but I was fine in the room I had. Really comfortable bed, a lovely hot bath and shower. Staff were very nice and helpful and in closing the food was excellent. All in all for the money it was an excellent holiday. Well done all.

Pleasant clean meals quite good a bit stingy with tea making stocks we had to ask at reception for milk etc.

I injoyed my stay, food was good room was good didn't need to have the upgrade ,entertainment good ,Staff orsum Thanks Riviera.

Great entertainment not laughed as much for years room a bit dated but clean

Could not fault it we had a brilliant time thank you

Nice hotel.entertainment is good .but was a long walk to room.we upgraded and room was really nice .

Lovely hotel spotless brilliant shows in the evening. Food very good only wish there was more veg with the carvery diners turkey was just sprouts spuds and parsnips no peas or carrots also no tea or coffee with evening meal got to pay. Only breakfast is free tea and coffee. Swimming pool small but very nice could do with a clean around the edges in pool black scum came off easy with my fingers . Nice sports bar . Staff very nice would come again though great location worth upgrading a room to patio one . Staff work hard

Ok for a short stay, staff very friendly apart from on reception where she shrugged her shoulders when complaining about room not being cleaned.....

Nice hotel, staff very helpful, clean and tidy, food nice. Good location, nice twenty minutes walk to the centre of town. Hotel parking could be better and EV charging would be a good idea. I would definitely recommend this hotel having been a guest here on many occasions.

Came to the Riviera Hotel on the 17th November for the Tribute weekend with Group party..The small amount of time I stayed wasn't the best experience tbh..Our room was very dated and needed a omplete upgrade..however we were offered the opportunity to upgrade for a price to the Newly refurbished rooms..I don't believe I should have to pay to upgrade..if you have Better facilities available surely better to offer these to Guests in the first place not wait untill arrival to then get extra money..Room wasn't the cleanest sweets and rubbish and lots of dust under and around the Beds..also didn't have any sleep due to a water pipe outside our window gushing water every 10 mins..We then went down to the venue for the evening's entertainment..to be asked to have our Bags searched..not the politest welcoming I've had and never had my Bag searched at any other hotel before..Freddie Mercury tribute was Shockingly awful although I did enjoy my evening after he left the stage..Going down for Breakfast the following morning.. Freinds wanted a cuppa and a ciggy outside before breakfast to be told No you can't have tea unless your eating.. can pay £2 for one out of the vending machine..Any other place I've stayed you can help yourself to tea and coffee whenever you like whilst Restaurant is open 💁‍♀️ Reception staff very rude to another party member and manager needs to get some customer service skills..also to be charged to park when paying to stay at the hotel is Daylight Robbery..Pure GREED

Nice clean hotel with friendly staff.

Travelled with Caledonian Travel The Driver (Peter) moaned to colleagues the most of the return journey I have never known such a miserable driver 🙄 Pretty much that was the only time he spoke other than to tell us about breaks we were about to take Hotel food /rooms very good value for money Entertainment excellent

I recently returned from a few days at the hotel 10/11/2023 to 14/11/2023. My wife and I were inn Room 248. This was a very small room more like a single room rather than a double. It is a good thing that we are not 2 large people otherwise we would have had a problem moving around in the room. The television in the room had a mind of its own. Firstly it changed over when I was watching the BBC news it changed to ITV coronation Street a programme I never watch. We went for dinner and then the show on our return to our room the TV had switched its self on. We went to bed and I watched the news again it turned its self over to an other station. I accused my wife of turning the TV over which see denied. We switched it off and went to sleep. At 3 o clock my wife woke me up and asked me why I had turned the TV on. I hadn't turned the TV on again we turned the thing off and returned to our slumber. When we came back on Saturday afternoon again the TV was on. Saturday evening we had dinner and went to the show. At about 10.00PM my wife asked me to get something from our room. When I opened the door the TV was off. I went into the bathroom and then I heard a woman's voice. I quickly looked to see if any one else was in our room but again the TV had turned its self on. This happened again on Sunday but by now we were used to it and just laughed at the issue. Hotel was good food was good and the Tribute acts were very good. all staff were very pleasant and helpful. All except our TV.

Undergoing a refurb and the new rooms are lovely. A stones throw away from the sea front and shops a 15 minute walk. Dining staff very helpful and accommodating. Young Noah was always on hand. We went for turkey and tinsel weekend and it was definitely value for money. Would recommend.

Very good and has a lovely indoor pool

food is excellent, room upgraded on arrival, which was very clean, king sized bed, good entertainment would go again

Nice room good service from all the staff. Easy to walk to the sea front

Went for tribute weekend. Brilliant . Food plenty of choices. Rooms everything you need cleaned daily. Land train stops outside during summer season so don't have to walk into town but takes a out 15 to 20 mins

Just returned home after a great weekend staying at the Riviera, overall we had an amazing time. Staff and venue really good. Entertainment was also good, we will definitely be back.

Paid upgrade got a better room fair warning if you have mobility issues please don't book Lovely walk-in wet room huge NO seat for people with disabilities No where to put shower gel ect No where to hang towel All placed over by toilet and sink!!! Why when needed over other side, in shower are. Reported issues to tom not interested , you paid your upgrade they got your money. On other hand the rest of the staff in restaurant and show bar the maids . All fabulous Foods good ranges of choices. Show bar bingo and canny entertainment. Again not good for people with disabilities. Yes there's a stair lift but doors are allways locked. Not disabled friendly and others were complaining about it also

We had a newly larger refurbished room situated on the same floor as the reception and show bar, which did result in a bit of music noise and merry revellers till about midnight. The room was spotless and comfortable. The food was excellent. Night time entertainment was also good. Staff were friendly and helpful. The prices in the bars were a bit expensive, but on the whole it was good value for money. Well done.

Great Carvery for £9.99 including dessert, clean tidy & helpful waiting staff.

Exellent location right opposite beach.lovely restaurant close too

Awful food..no heating on in rooms and shower was hot if you were lucky..

Awful hotel, awful food upset stomach after 1 day, rude staff, some re furbished rooms At an extra price, but thst don't compensate for the food, cost me £350.00 for 3 nights, but entertainment was included, but I stress the food is garbage, infact I'd rather eat garbage... we had to get food outside the hotel as it was so bad... the whole place needs pulling down, rebuilding, new staff, and new Chefs... that actually know how to cook. My friend had the fish one evening, and part of it looked like it wasn't cooked,the guy that was serving said, 'oh its cooked, it's been cooking for hours, when my friend tasted it, she said it was like rubber, and could of soled her shoes with it. No veg or side dishes actually went with boiled fish, well I think it was boiled .The roast which you get every night, is hit n miss, The bar staff were lovely & helpful, and so were the ladies that cleaned our rooms. Will not return...

Had a great weekend. Tribute acts were really good, and I enjoyed them both. Hotel rooms clean and tidy . Food excellent.

Great hotel. Great location. We had refurbished room, it was lovely. Attended a tribute weekend, Great value for money.

5 days here and can't wait to return

Really good place to stay!!! Great room & breakfast!!😘

Hotel is upside down rooms are dated but you can upgrade for extra money

My wife and I thoroughly enjoyed our stay at this hotel. We upgraded to one of the recently renovated rooms with a balcony and thought it very good for the price. Food was good and staff excellent. No complaints and will certainly visit again

Me and my partner stayed here for 7 days we enjoyed the stay good evening bryen see u all next year

Not a bad hotel, but everything seems to require an upgrade over the standard to get better. We upgraded to the newest building and comparing it to others we were travelling with I'm really glad we did but at a £80 expense. The restaurant had various good choices each night. Entertainment was on every night with a quiz and cash win bingo. There are two bars to choose from, sports bar and the entertainment bar both were decent.

Located within a 5 minute walk of Torquay sea front. Newly refurbished rooms.. A very big hotel.. indoor swimming pool.. Live Entertainment every night..singers and comedians..Bingo every night..3 games line and house money for prizes. Sports bar with indoor outdoor seating.. Breakfast was excellent such a big choice of food. Porridge, toast, cereal, fruit, yogurt, full English breakfast.. I very highly recommend

Upgraded rooms available for a small fee, excellent food and staff, swimming pool and entertainment every night, sports bar with live sports 😀

Had a 4 day stay at this hotel,asked your operator for a walk in shower like others on the tour had asked for,only to be told it's £10 each per night to upgrade to the new build annex or £5.00 pp per night for a room with a walk on shower one lady on crutches with two children stood crying,just ignored,so be careful if you book a stay with a coach firm it seems they tell you one thing then you get there you are put in a dilapidated dirty room curtains threadbare wall dirty not even a grab rail on wall to hold onto if you have mobility issues ,I'm told the new rooms are lovely,but if you end up in these outdated rooms good luck. And before the management replies to this and tell me I'm not welcome back,rest assured I won't be back!!!

Beautiful hotel upgrade on room to super king room assistant manager terry and bar staff Martha we’re above and beyond always spotlessly clean on return each day big shout out to the room attendants would definitely visit again if you’re looking for a hotel in Torquay this is it 5****AMAZING

Rooms are nothing to write home about But the service, food and location are good. If the price was right l would definitely return for another stay.

Had a weekend coach holiday upgraded our room which was worth it.Friendly staff and good food.

It was a wonderful hotel. Will lodge here again and again. All staff were so sweet, nice, and lovely Kudos Keep it up

On arrival we had to take our own luggage to our rooms. One of my party quests had a medical issue, which the manager (Sonia) delta with professionaly. The rooms where always clean on return, food and catering staff I will give 9/10. As there is always room for improvement. We didn't use the pool but understand that it was perfect?. Sports and show bars welcoming bar staff 8/10. Entertainment very good. Would highly recommend this hotel. If you don't like steps, there are steps everywhere you go. Can I finish by saying a big thank you to Sonia, from us all.

Excellent service great food and entertainment highly recommended

Lovely room. location not for people with walking problems. Very banky. Meals mediocre choice.

Very grumpy abrupt staff, don't ask for anything or complain cus you'll be told where to go. Food self service excellent selection, rooms basic

Great place. Rooms still need a refurb. But this is a work in progress. Showbar Great.

Nice refurbished room with a balcony. Very comfortable, nice large shower and good room service. Perfect for us for a 3 day stay as we were passing through with plenty of choice for breakfast to start the day.

Grande camere senza wifi. Bellissima esperienze senza Wifi. Incentivano L,Outdoor Experience.

Einfache, zweckmäßige Zimmer, Gutes Essen...

Altes verwinkelten Hotel, Zimmer klein, nur Oberlichtfenster können geöffnet werden. WLAN nur im Rezeption,-und Barbereich. Wenn beim Frühstück der Käse und Schinken alle sind gibt es nichts mehr. Abendessen war super lecker. Ab 20Uhr gibt es nichts mehr. Es wird abgeräumt. Bedienung sehr unfreundlich.