Rico Sabor Greenwich in Greenwich

I've no desire to hammer a restaurant for a single bad experience but from other recent reviews it seems we are not the only ones to suffer. I only wished I'd seen these reviews; I'd looked on Google where they are much more favourable (though, with hindsight, a recent 5-star review there now reads suspiciously). We booked for 8 people at 5.30pm, allowing plenty of time to relax before an 8pm show at the O2. I received an online confirmation, from Rico Sabor/Maracuya. When we arrived, the restaurant had no record of our booking. The explanation was something about 'two websites', which we didn't understand. No matter - the place wasn't busy. Our drinks order came relatively quickly, though one drink was incorrect. Again, no matter. We had booked expecting a Spanish restaurant, and we wanted to avoid the generic chains inside the O2. The menus offered were Spanish, Latino and... Ukrainian. Not what we'd anticipated. Again, no matter. We ordered 8 mains and a couple of side dishes from the Spanish/Latino selection. By 7pm no food had emerged. A couple of other tables arriving after us appeared to have received part of their orders. At 7.10pm, our first dish arrived - and it was wrong. A very harassed staff member promised 'five minutes'. By 7.20pm, two other main dishes and one side had emerged, of which another one was wrong. There was no sign at all of the other six main dishes. At 7.30pm, we abandoned, to join the queue at the O2 and grab something to eat inside. The staff member who spoke to us had passable English. None of the others appeared to speak more than basic English. Again, that's no problem providing they can take and execute a food order. One insisted they were 'very busy' - which was simply untrue. Another table abandoned as we had. Speaking to them outside, their experience was identical to ours. We suspect there is some sort of change of ownership going on here and a repositioning, perhaps to a fully Ukrainian restaurant. However, the Rico Sabor site is still taking bookings (is this the 'two websites' business?). This is a prime location and rent can't be cheap. If our experience is anything to go by, they simply won't survive. But unless they seriously up their game, they don't really deserve to.

Absolutely shocking service We booked a table and turned up and didn’t even know we were coming, no table was laid, the waiter then rushed around set up a table and didn’t even finish laying the cutlery. No service to ask if we wanted drinks or were ready to order we had to ask them. New waitress took our order, she didn’t know what beers or spirits were behind the bar and she had to go away and find out. Food came out in parts, we had all our food except my mum who’s came out 10 minutes later!! We had to chase for this! They started clearing the table before we were finished! Half the staff couldn’t understand English Very poor and they had the cheek to charge a service charge Food was okay. Nothing special Wouldn’t visit again

I have visited this restaurant, the amenities are really good as well as the customer service specially the young waiter I ordered a Grilla Mixta which it meant to be included Picanha, chicken breast, lamb chops, pork belly, pork loin and Spanish chorizo with roasted vegetables and rustic chips. Well when they served there was only the overcooked chicken breast, few overcook slices of beef and one Colombian chorizo (instead of Spanish chorizo) and the Colombian chicharrón but no lamb chops, no pork loin and no roast vegetables instead a poor lettuce salad .. also the fried plantains were un -cooked When I asked to the manager his very poor comets were “ because you are Latinos “ this is why the chef has chosen to put in the plate Colombian chorizo instead of Spanish chorizo, a very un respectful answer. What a shame for a very good amenities and excellent location.

VERY overpriced for what you get. Very limited tapas selection. Ordered the two mixed platters at £40 each for two people. Each platter contained Overcooked picanha steak which was grey and overcooked, one and a half pieces of chicken also dry, one sausage a few chips and a tiny bit of salad. Barely enough for 1 let alone 2. No excuse as we were the only people in there. The empanadas were nice though.

Great spot to stop off at before the darts at the O2. Very friendly staff and so much food. We thought we’d ordered too little but we were so wrong, lots of food and yummy too. Had lots of nice drinks and cocktails which we tried out too. I left a jumper there and they kindly kept it until I returned to collect. Would deffo recommend swinging by if you have an event at the O2 for some lovely tapas beforehand!