Restaurante Elvino in Epping Forest

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.

Waiter xenia was lovely and attentive

Lovely friendly and welcoming absolutely love this place the staff are amazing and go above and beyond! The food is exceptional, and being dairy intolerant the kitchen makes adjustments to my orders without any fuss. Lovely people great place can’t fault it.

The best Italian food in Epping . For any occasions we always goes there. Tasty food, reasonable price. Proper authentic Italian. Grazie

Friday night arrived at 9. Only one other couple there so should have guessed. Instead of rushing us through ordering, eating and paying they should have said they wanted us out of the door before 10. I had to pay as food was delivered to table and whilst eating a waitress asked if we wanted our food boxed up to take home!!!!! It would have been more acceptable if they weren’t so rude about it all… we were better off getting a take away rather that spending £80 to get rushed through in 45 mins